DLM final presentation

8/7/2019 DLM final presentation

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Amity Business School

Prepared by:

Nitesh Dhankhar

& Pooja Seht


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GATIS Mission in terms of developmentof Business

GATIs commitment is to be a

type of business which isdifferent from others and to

play a distinctive role in themarketplace.


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Amity Business SchoolHighlights of gati

A pioneer and a leader in Express Distribution &Supply Chain Solutions.

Youthful, trendy and market driven, Gati is ready to

take up new challenges.

Gatis first of its kind offers and services have createdbenchmarks in the industry.

The new mechantronic Express Distribution Centres

have revolutionised logistics and distribution systems

across the country.

Gatis Domino Discipline has revolutionised the way

Gati works and has aligned everyone in Gati towards

one goal: Customer Delight.


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GATI:WHAT MAKES IT A CLASS

APARTOn - time departure of vehicles irrespective of capacity

utilisation

Assured date of delivery

Door pick - up and door - delivery, absolutely hassle - free

Weather - proof containerised vehicles for safe movement

One - time lock for tamper - proof transit

Online track and trace facility to trace your cargo

Physical proof of delivery option


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About GATI

Gati ischaracterizedby its:

Speed Reliability Discipline


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Concerns of GATI LTD

The key issues include.

-Customer Satisfaction.

-Ability to give right service at right time.-Product /service Presentation.

-Traffic Building.-Layout of the services.-Keeping Pace With Technology.


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Gatis Zones

GATI is dividedinto 5 Zones

EASTKOLKATTA

WESTMUMBAI

NORTHDELHI SOUTHSECUNDERABAD

CENTER INDORE


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GATIs dedicated Team

2750 Trained Professionals

1200 Gati Associates

500 Vendors

1200 Trained Handlers

1500 Trained Drivers


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CoverageCoverage in a month:

Carries 20,000 tonnes of Express cargo

Carries 1.2 million packagesCarries 300,000 Shipments

Carries 700 tonnes of Priority cargo

Covers 3 times the distance of all National Highways.


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Amity Business SchoolGatis manpower


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Products and Services of GATI Ltd.


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Express (Surface)

Today, Gati has become the face of RetailExpress Cargo.

Providing quality service and value formoney.

Over the years Gati has gained expertisein handling various industry verticals-healthcare/clothing/white goods/electronics/engineering/IT/Telecom/high-value/ cargo, etc.

Gati has more than 2,000 vehicles at itsdisposal which cover 3,20,000 kms. perday.


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Amity Business SchoolPriority (Air)

Gati Priority is the result of an exclusive tie-up with Indian Airlines, the largest airlinenetwork in India.

strategic alliance with Indian Airlines

Assured space on IA flights

24-72 hour Service

Flexible Pickup & Delivery Options

Containers & Pallets for Safety & Security

Same day service to select destinations.

Multimode network - Air & Surface


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GATI AIR EXPRESSNext Day Before noon deliverylocations

DELHI

NOIDA

GURGAON FARIDABAD

MUMBAI

AHMEDABAD

NAVI MUMBAI HYDERABAD

BANGALORE

CHENNAI

KOLKATA

Next day delivery Locations

GHAZIABAD LUCKNOW

CHANDIGARH AGRA

JAMMU SRINAGAR

GOA PUNENASIK

VAPI BARODA

COIMBATTORE COCHIN

TRIVENDRAMPONDICHERRY

MYSORE TIRUPUR

HOSURGUWAHATIBUBANESHWAR

PATNA SILIGURI

INDORE BHOPAL

NAGPUR RAIPUR


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Amity Business SchoolInternational

Gati has extended its horizons in the Asia-Pacific & SAARC countries. Gati has openedoffices in Singapore, Hong Kong, China, SriLanka, Nepal and Myanmar to strategically

focus on India-centric business Freight Forwarding in Air & Sea shipment.

Strategic tip-up with Global player.

Coverage of more then 200 countries. More then 500 pick-up point in India.

Custom Clearance Services.

Door to Door, Port to Port Services.


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Amity Business SchoolZipp

Express Courier Services.

All Metro with committed AM delivery.

Web Base Track n Trace facility.

Mass Mailing Solution.

Pre-Paid envelop.

Air Parcel Services.

Holiday delivery

It provides your own choice of price, and

Transit time options


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GATI SAVER

An affordable surface product especially

designed for your non-commercial packages.

It makes easy to send non-commercial

personal / corporate gifts, news magazines,

catalogues, directories, study materials &

brochures across India. Flat rate of Rs. 89 per package (up to 4 kgs)


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Amity Business SchoolCoast to Coast

Gati Coast to Coast (CTC) is Gati's shippingdivision. Set up way back in 1986, the CTC vision

was to become the preferred service provider for

all sea bound cargo in the Bay of Bengal,

Andaman Islands and Malacca Straits.

In the two decades of its existence, Gati CTC has

followed this vision with diligence and

determination and has emerged as a completesolutions provider for the Indian seas.

4 vessels providing liner service between Chennai-

Andaman islands - Chennai & Chennai- Yangon-

Chennai.


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VALUE ADDED SERVICES FOD (Freight-on-delivery)

COD (Cash-on-delivery)

DOD (Draft / Cheque-on-delivery) Inbound Rate Agreement: Ensures hassle-free,

convenient supplies from your vendors.

Holiday & Sunday Pick-up/Delivery

Octroi Clearing Facility: Octroi clearance on behalf of

customers

Tamper-proof packing: Special bags for safe handling of

high value cargo


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Gati delivers its services to Pharma Co

Electronics & Electronic Components

Automotives, Auto Spares

Engg Products, Machinery, Spares

Other in Mfg (Heavy Engg)

Computer, Computer Peripherals

Electrical Appliances, Products, Components

Apparel Industry

Fast Moving Consumer Products (FMCG)

C & F, Courier and Cargo

Printing & stationary


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List f j r c st ers f ti


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Amity Business SchoolTechnology

Online line tracking on www.gati.com

e-POD-Scanned copy of Proof Of Delivery through e-mail

Toll Free Number A 24 x 7 service

e-mail Updates - Tracking your consignment is just a click away

SMSUpdates Messages on your mobile


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Gatis Communication Gati Enterprise Management System

(GEMS)

Custom developed software to cater to theneeds of GATI operations

Oracle Financials - Business

Accounting Oracle CRM - Customer Relation

Management

gati@Web


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Gatis communication Terrestrial Links / RF connecting 120+

sites

Other locations have Dial-up / Broadband / Cable / ISDN connectivity

Widest IP Phone connectivity from

Jammu to Trivandrum Implemented Wide Area Network (WAN)

3 yrs ago

VTS Vehicle Tracking System


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Departments of GATI

HRDepartment MarketingDepartment

Finance Department

Logistic department

Service department

ITDepartment

Legal department

FacilityDepartment OperationDepartment


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Operation department Monitoring arrival & delivery service

levels

Understand customer needs & monitorservice level to provide a fool proof

delivery plan.

Create responsible teams of serviceproviders & vendors for creating

technology driven service levels.

24/7/365 service level monitoring system.


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Vehicle routing

Provides a cost effective delivery

Continuously reaching on newer &

alternative routes.

Evaluation & modification of the route plans

to enable a disciplined & quality delivery.

Deploying newer route plans, ahead our

competitors to ensure timely & quality

delivery for enabling customers to build

better relations with their end customer


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Vendor Management

Identify & partner with competent vendors

to extend the best service experience forour customers.

Responsible & integrated vendor

management system. Continuously monitor the performance of

the vendors


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Customer service department-CALL CENTER

Call centre is divided in to 2 types

Front Hand: - Queries of the customers

Back Hand: - Answers of this quarries

There are 9 call centers of Gati all over India.Zonewise, @

EAST: ~ Calcutta

CENTRAL: ~ Nagpur NORTH: ~ Delhi

SOUTH: ~ Chennai, Bangalore & Hyderabad

WEST: ~ Mumbai, Ahmedabad & Pune


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strategy Gati International, the global operations

wing, provides them with strategic USP

an international reach, along with a highlyfocused expertise in India - centric

operations. This ensures that Gati remains

the undisputed leader not just in Indian

operations, but also in India - focused

operations.


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They are the first to offer a money-back

guarantee on their express cargo services.

Keeping customer satisfaction in mind,they launched the cash-on-delivery

scheme and are also the first to announce

a toll-free number to look into complaints

and requests.


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Strategy

Plan to do more Road shows.

Plan to participate and organized events in fairs and

exhibitions.to create awareness. Sponsorship in various events (including cultural,

corporate)

Brand promotion throughD

irect Marketing tools. Product presentations in front of target customers

(common people).


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Amity Business SchoolPricing Strategy

GATI can be classified based on their generalpricing strategy. GATI must decide whether theirapproach is to use price as a competitive advantageor to seek competitive advantage in non-price ways.

Discount Pricing

Competitive Pricing

Full Price Pricing


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Financial performance:

The company posted its highest net profit ofRs.10.37 crore, recording a growth of 87% from theprevious year profit ofRs. 5.55 crore.

The income for the year at Rs. 361 crore was up17% from the previous year's income ofRs. 309crore.

The market capitalization of the company has grownto Rs. 263 crore, post rights issue, compared to Rs.65 crore last year.


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Amity Business SchoolEARNING PER SHARE(EPS)


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Amity Business SchoolSHARE PRICE OF GATI


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A glimpse of gatis workplace


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DLM final presentation

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