Discover)the)University)Systemof) Georgia's)Hidden)Gem:)) · 2016. 10. 19. · Jack%Delinsky%...
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Jack Delinsky Doug Hyche Nick Su4le Discover the University System of Georgia's Hidden Gem: Software Resource and Services
Transcript of Discover)the)University)Systemof) Georgia's)Hidden)Gem:)) · 2016. 10. 19. · Jack%Delinsky%...
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Jack Delinsky Doug Hyche Nick Su4le
Discover the University System of Georgia's Hidden Gem:
Software Resource and Services
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Agenda
Introduc9ons
Customer Rela9onship Manager Role
So?ware Resource & Services
SRS Components
Accessibility/VPAT
Wrap-‐Up
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Customer Relationship Management Vision
Customer Collabora9on Framework
Listen
Inform
Facilitate
Engage
Create a trus)ng partnership between the University System of Georgia (USG) and Informa)on Technology Services (ITS) such that if our customers could choose any educa)onal IT provider, they would choose us.
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CRM Partnership
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Software Resource & Services
Ins$tu$onal Store
Personal Store
The Point
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Software Resource & Services
q Goals q Direc9on q Collabora9on
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Software Resource & Services q Goals
q Point of Contact q Buying Power q Value Add
To be the first “Point of Contact” for so?ware, services, and informa9on to support be4er decision making!
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Software Resource & Services q Goals
q Point of Contact q Buying Power q Value Add
To capture the buying power of the USG as a volume purchaser to offer the best pricing on so?ware and services to the USG.
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Software Resource & Services q Goals
q Point of Contact q Buying Power q Value Add
To add value through implemen9ng innova9ve solu9ons to provide increased benefit to the USG.
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Software Resource & Services q Direc9on
q Products q Teams q Design
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Software Resource & Services q Designs
q Ins9tu9onal Store q The Point q Personal Store
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Software Resource & Services
Come to The Point! q Opportuni9es q Vendors q Campus Contacts q USG Teams
§ Liaisons § Nego9a9on Teams § Collabora9on
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Software Resource & Services
What can I find in The Point? q Informa9on on vendors (contracts, training,
alerts, etc.) q Status on system level contracts q On-‐going vendor ac9vi9es q Opportuni9es being considered q Campus contacts q Teams for collabora9on q Requested informa9on
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Software Resource & Services
What can I find in The Point? q Informa9on on vendors (contracts, training,
alerts, etc.) q Status on system level contracts q On-‐going vendor ac9vi9es q Opportuni9es being considered q Campus contacts q Teams for collabora9on q Requested informa9on
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Software Resource & Services
What can I find in The Point? q Informa9on on vendors (contracts, training,
alerts, etc.) q Status on system level contracts q On-‐going vendor ac9vi9es q Opportuni9es being considered q Campus contacts q Teams for collabora9on q Requested informa9on
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Software Resource & Services
Ques$ons www.srs.usg.edu [email protected]
[email protected] Phone (706) 583-‐2280
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Customer Relationship Management
Customer Service
Liaison Campus Collabora$ons Ini$a$ves
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Accessibility
Right thing to do
Sec9on 508, Sec9on 504, ADA
Financial Impact
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Customer Relationship Management
Listen
Inform
Facilitate
Engage
IWS
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“Crawl”
“Walk”
“Run”
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Wrap-‐Up & Questions Helping Adult Learners Discover their Goals
– Bridging Connec9ons – CRM Team – Internal/External Resources – SRS
• Ins9tu9onal Store • Personal Store • The Point
– Accessibility/VPAT Informa9on
