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Diploma-GCD-ContentMarketing-Personas-Week2
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Week 2 – Diploma Digital Marketing
Mapping Personas to Channels and Content Marketing
Week 2
• Review and Identify Key Performance Indicators for B2C & B2B campaigns.
• Review how to produce segmented audiences into digital personas and how to target content and channel for each identified persona.
• Review and examine class case studies of use of Objectives, KPIs, and how the extent of content marketing strategies
• Analyse how class case studies of how their content will influence customer behaviours and produce desired outcomes and activations.
• Overview of Developing detailed content editorial plan targeted at personas
• Measurement of content effectiveness
Objectives
Measurement Framework
Personas
Persona Definition• Who they are in terms of demographics etc..• What are there needs in relation to your business• Where do they reside digitally• What channels are you going to leverage• What are there needs?• How engaged are they?• How aware are they of you?• Do they have preconceived ideas about you?• What do they perceive your brand tone, personality, voice to be?• Do you solve problems for them? Utlility?• How can you broaden your communications beyond product• What is the value prop per persona per channel
B2B Buyer Cycle Intelligence
Buyer Cycle Intelligence
• Characteristics of best customers– Who typically buys from you, who are least demading customers,
characteristics of easily and profitable closed sales• Understanding the “Buyer Journey”
– Where did best leads come from, how do leads advance along the funnel, which activities do your deals participate in (webinars, demos etc..)
– How can you identify if a prospect has stalled• Lead Qualification
– What are the specific characteristics of a marketing qualified lead– What MQL (marekting qualified leads) typically convert– What are the characteristics of leads that typcially need to go
through a nurturing programme
Relevant B2B Content
Persona Characteristics
Demographics
Psychographics
Psychographics Cont.
Business Relationship
Business Relationship
Emotional Characteristics
Goals/Needs/Attitudes
Exercise
What Personas, Channels and Content Do They Target?
Personas, Channels, Content?• Architects• Baby Food FMCG• Landscape Gardener• Pharma Co making vaccines• University • Solicitors• Camera Retailer• Prominent Sporting Goods Retailer• Photo/Videographer• 4* Hotel based in Dublin, Laois, Galway • Major High Street Builder/Home Improvement Provider• Medical Scanning, MRI Company
Social Media Landscape
What should Your Content do• Content = valuable and useful information NOT just canned
marketing messages• Focus on what a customer needs rather than what you sell
– Address user needs in all published content• Valuable communications is what differentiates you from
competition• Marketers are publishers today – i.e. think like media co’s• Customer relationships don’t end with a payment
– Use content to increase retention rates• Without good content, community is impossible• 90% of corporate websites talk about “How great they are”• Buyers are more in control today than ever – not sales organisations
Advantages
• Creates demand generation and awareness through value add publishing
• Creates a less-frictional way of converting prospects into sales– When used in conjunction with lead management
systems• Helps build long-term relationships rather than one-off sales • Creates stickiness to your owned media assets (rather than
to paid ones)• Once started, provides an ongoing process and framework
to control and publish valuable information
Types of Content for the Digital Marketer to Consider
Website
TellHer.ie
Worldwide Cycles
Blogs
MicksGarage
Micks Garage - Blog
Marketing Experiments Blog
Marketo Blog
Social Networks
Social
Customised page
BT Care
HB Icecream
Professional Networks
Video
BlendTec
BlendTec
Photos : Integrate with Blog, Website, etc.
Kogi BBQ
Photos
Instagram Photos
Webinars, Presentations, Whitepapers etc..
PPTs
Documentation
Integrated Case Studies
BMIBaby
BMI Baby #MySpain Instagram
#MySpain Statigram
5000 Entries Later
HostelWorld.com
YouTube
Hostelworld Facebook
OneFrameOfOne
Cmon & Kypski
C-Mon & Kypksi
Editorial Calendar
Editorial Calendar
Editorial Calendar
Questions & Answers
Contact Details
www.linkedin.com/in/keithfeighery
www.twitter.com/kfeighery
www.faceboook.com/keith.feighery
086 6070274