IBM Business Process ServicesAnita Karlsson-DionVice President, IBM Business Process Servicesadion@us.ibm.com

Digitally Reinventing your Business Operations for the Cognitive Era 21 September 2016

Finance Shared Services & GBS ExchangeAmsterdam, The Netherlands

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Mergers and Acquisitions

Operational Efficiency

Risk Management

.

Business Analysis

IBM Finance is setting the stage for a digital future.

Using Watson’s cognitive capabilities in its own finance function, IBM is making the most out of analytical insight and foresight.

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Facts from the IBM CFO Study

CFOs that are “doing things better and ahead of others” are seeing better financial results.

Source: IBM Institute for Business Value, The Global C-suite Study 2015

Other Finance teams

81%

*Value Integrators

19%

4% of total sample

Performance Acceleratorspossess superior analytical powers, effective at delivery model improvements and excel at pursuing profitable growth

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Performance Accelerators, likewise, rely more heavily on analytics to drive organic and acquisitive growth

Areas where predictive analytics applied

more178%

more252%

more191%

Pricing and promotion

optimization

Mergers and acquisitions

Identification of new products/services

Other finance teamsPerformance Accelerators

Source: IBM Institute for Business Value, The Global C-suite Study 2015

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FINANCE TRANSFORMATION IS A JOURNEY!

Takes many years … It is not a process that ever finishes, and is constantly updated, revised and changed as the business matures. The journey continues with the “goal posts” moving constantly.

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Engage and deeply empathize with the end user

Co-design an exemplary solution

Align teams on direction and next steps

Deepen relationship and collaboration

With digital, it is all about the experience.

Design Thinking helps:

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5 things needed in order to be ready for “Cognitive”

Common or standardized data

01Common or standardized processes

02Shared services organization(Captive, hybrid or outsourced)

03Automation to remove repeatable manual steps in a process

04Use of predictive analytics

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IBM has been the partner to global enterprises in their journey to digitally innovate, design, implement and operate agile back offices and progress on the path to cognitive.

Building next generation business services for finance and payroll by introducing a range of mobile, analytical, cloud and cognitive technologies to increase productivity and efficiency

BBCDriving automation and digital innovation across finance and HR back-office operations to deliver significant productivity, cost and service outcomes in order to become a “100% digital telco”

Telefonica Supporting the complex finance transformation across 24 countries and 18 ERP systems. New, centralized “One-Unilever” finance org with greater efficiency and operational savings contributed EUR700 million annual savings for the company

Unilever

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Find out more on Digital Reinvention in the Shared Services

Read our WhitepaperHow can you digitally reinvent your operating model?