www.melita.digital

Presented by: Melita Francis

Friday 1st September 2017

Digital Trends: The Future

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Total Population

7.476Billion

Urbanisation:

54%

Jan 2017

Global Digital SnapshotKey statistical indicators for the wold’s internet, mobile and social media users

Internet Users

3.773Billion

Penetration:

50%

Active Social Media Users

2.789Billion

Penetration:

37%

Unique Mobile Users

4.917Billion

Penetration:

66%

Unique Mobile Users

2.549Billion

Penetration:

34%Source: Hootsuite, We are Social

115%South America

81%Africa

105% North America 123%

West Europe

Global Average100%

Jan 2017

Mobile Connectivity by RegionThe number of mobile connections compared to population

91% Central America

108%Oceania

139% East Europe

100% East Asia

133% East Europe

99% Central Asia127%

Middle East

Source: Hootsuite, We are Social

Australian Trends On Avg. Twitter users follow

118 accounts

24M people

20.1M are online

Australians spend 71hours per person online per month

1.1M businesses on social media.48% use social daily46% first up in the AM

More than 15.7M Australian YouTube users each month. Over 10.4M are streaming over 12hrs

56min monthly per person

Over 18.7M Australian’s use Google & over16M use Facebook

70% of ppl usesmartphones toaccess social media

32.11% of 50+ demo online 23.58% of 35-49 demo online17.76% of 25-34 demo online

11.25% 18-24 demo online15.31% 2-17 demo online

Individuals have on average 25 apps on their smartphones

14.5m Australians online on their

phone daily

Approximately 86%of Australians 14+

have a smart phone

67% prefer to accesssocial media via an app

Source: Nielsen Online Landscape, May – June , 2017

June 2017

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Brick & Mortar stores are shutting at a record pace…

Australia’s top online retailers according to AC Nielsen 2016 data

Internet of Things Robots & AI Freelance Workforce

Trends

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Internet of Things (IoT)

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When connecting the physical world to the internet, everything on our planet becomes:

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INSIGHTSmore effective consumer data

based insights = smarter investment decisions

Internet of ThingsThe Internet of Things is not a futuristic, aspirational technology trend.

It’s here today in the devices, sensors, infrastructure and business intelligence tools you are already using.

AUTOMATIONsmart office & warehouses

Automated inventory trackingSpeed & productivity

All this IOT produces big data

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The Future - 2032?

Each person to be surrounded by 3,000 to

5,000 connected everyday things!

The more data collected the more

insight

Who is doing it already?

Rio TintoMine robots & driver-less vehicles

VodafoneTOBi – the artificial intelligence (AI) chatbot.

So many devices, so much data. Where does this take us?

AIArtificial intelligence is the future. Artificial intelligence is science fiction. Artificial intelligence is already a part of our everyday lives.

All those statements are true; it just depends on what flavour of AI you are referring to.

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AI is not a single type of technology. It takes many forms and encompasses many, many uses.

machine learning (MI) deep learning (DL)

cognitive analytics (CA) robotics process automation (RPA) bots

Collectively, these and other tools constitute machine intelligence!

3 KEY Factors Driving the rise in MI for Business

Computing

Algorithms

Data

Processing PowerIncreased computing ability

generates real-time reaction to incoming data streams

Smarter AlgorithmsMI is steadily creeping towards human

thought processes

Exponential data growth Companies are generating vast quantities of data, doubling every 12 months

44 zettabytesBy

2020(48 trillion Gigabytes)

The Rise of MI

2016IT Spend

Traditional

2025Opportunity

Cognitive

~$1.2TrillionCurrent Productivity

~$2TrillionDecision Support

IT Spend IBM estimates that Decision Support will create $2 trillion worth of IT spending by 2025.

CFO.com estimates 40% of online transactions will be handled via an AI-enabled bot by 2020.

Data processing of speech and text will enable reason, talk, decisions and learning.

deepPiXEL provides AI solutions focused on text-based conversations for businesses in finance, retail and telecom.

Source: IBM

The Rise of Deep Learning

Source: nVidia

1950’s 1960’s 1970’s 1980’s 1990’s 2000’s 2010’s

Since an early flush of optimism in the 1950s, smaller subsets of artificial intelligence – first machine learning, then deep learning, a subset of machine learning – have created ever larger disruptions.

The Era of Mobile internet investment is over. Baidu is heavily

investing in AI

JP Morgan is using AI to automate

finance productivity

Deloitte’s Global CIO survey calls MI to receive 64% of

total investments. Retail is being eaten by giants investing in AI

Facebook has moved heavily into AI, AR,

and VR at the annual F8 conference

Telecoms are cutting cost with

AI chatbots

D.

All of the Tech Giants heavily investing in machine learning, computer vision, natural language, robotics, and advanced analytics.

Why Should We Care?

Why Should We Care?

Companies like Google, Baidu, IBM, Facebook, Uber and Amazon compete to be on the forefront of the AI revolution. But if your focus is not on technology, it is almost

impossible to compete with these giants.

The question becomes: how do I stay competitive?

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How Companies Around the World Use AI

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51% of AI leaders predict that by 2020, AI will have its biggest impact on their back office functions - IT, HR, Finance and Accounting.

AI technology will free up employees’ time to focus on deeper work rather than focusing on automatable tasks like password resets and company policy related questions.

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• Order placement

• Transaction Lookup

• Order Tracking

• Brand Questions

• Cashless Payment

• Marketing Campaigns

• Account Balance

• Transaction Lookup

• Budget Reminders

• Fraud Notifications

• P2P Payments

• Marketing Campaigns

• Staff Communications

• Product Answer Bots

• IT Process Workflows

• Employee FAQs

• Staff Training

• Password Resets

• Server/Laptop Deployments

Brands/Retail Telecoms Banking Organizational

How are Businesses benefiting from MI today?

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JPMorgan Software Does in Seconds What Took Lawyers 360,000 hours

MI can improve the customer experience, augment performance, automate work processes and action repetitive business processes.

Program is called COIN = Contract Intelligence, interprets commercial-loan agreements

Technology, IOT, Data, MI:

How will the digital evolution impact our job skills?

Teachers Customer Sales Reps Nannies

Nurses Specialist Counsellors Psychologists

Jobs less likely to be affected by MI

Robots by 2020AI systems and machines, Robotics, Nanotechnology

MI Information SystemsRepetitive and scripted job replacements

Freelance WorkforceMore transactional project orientated jobs

Impacts on Job Skills - 2020

Increase in freelance workforce

The WEF forum notes - humans will retain relatively good potential for upskilling, redeployment and productivity enhancements through technology rather than substitution.

Emergence of Freelance Workforce

53 million American freelance workers4.1 million Australians freelancing

= $51b economy

Mastering new ways of working will be key to a person’s employability!

Is the traditional workspace dying?

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One Third of all Australians prefer Freelance Work

Airtasker

Freelancer

Upwork

oDesk

Elance

99 Designs

Guru

PeoplePerHr

Fiverr

Advantages Flexibility Higher income within the first year You keep all the profits Aspirational career path Control over jobs and clients You’re the boss

Disadvantages Hours Start-up phase Non-steady workflows Strong work ethic – personal time vs work time Not getting paid on time No employer benefits

Freelance Workforce

‘In the next economy, work may be more lucrative and fulfilling, but the idea that you'll be professionally rewarded because you've been loyal to a company will be a thing of the past’.

By 2040, more jobs will be many part -time

assignments, decreasing job security

New strains on our public fiscal system that’s centred around fixed employment

Small business growth will lead

to a boost in wages

More recruiters looking for a

standard worker

Everyone is responsible for their own success

Impacts on job skills - Freelance Workforce

‘To be successful, individuals will have to be more entrepreneurial in thinking and planning, constantly selling their services, defining one’s own work and educating themselves for future assignments’.

Jobs in Demand Future Digital Jobs1. Digital Detox Therapist2. Crowd funding specialist3. Productivity Counsellor4. Urban Shepherd5. Vicarious Videographer6. Quantified-Self Personal Trainer7. Cultural Intelligence Agent

Data Scientist

Data Analyst

Big Data Engineer

BusinessAnalyst

IntelligenceAnalyst

Cyber Security Officer

Data Security Technician

Security NetworkEngineer

Technology Consultant

ChangeAnalyst

Lead ProgramArchitect

Chief Digital Officer

Chief Technical Officer

WebDeveloper

UX Designer

UI Designer

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Thank you!

Connect with me via:

Email: m@melita.digitalTwitter: @MelitF7Facebook: Melita DigitalLinkedIn: www.linkedin.com/in/melitadigital/Web: www.melita.digital