Robotic Process Automation

Built on Intelligent Process Automation (BPM)

Organizations are excited about robotic process automation (RPA) and it is understandable. The use of bots to automate repeatable activities while freeing up knowledge workers to perform constructive tasks has made RPA a mainstream option for the organizations on their digital journey. However, as different use cases require different types of bots, RPA initiatives must be backed by a clear strategy and good governance. The need of the hour is to harness RPA with intelligent process automation (BPM) to enable end-to-end digitalization and drive continuous improvement.

Overview

Challenges Snapshot

Recurring breaks while

handling transactions/

cases

Poor exception handling

High operational

costs

Large amount of inefficient

manual tasks Lack of

collaborative systems,

resulting in redundancy

Existing legacy systems not scalable to

fulfill customers'

needs

Low operational efficiency and less-

than-optimal resource utilization

Low visibility across day-to-day

processes

High turn-around-times for customer

services

Newgen offers the combined power of RPA and BPM on a single digital platform. The platform helps improve overall business performance, with better visibility and exception management. It comprises of process simulator, robotic agents, robotic control center and business activity monitor to identify, automate, test, and measure key activities across processes. The cognitive capability of bots, achieved via machine learning and artificial intelligence (AI), enables users to mimic human actions and deliver sound judgment without manual intervention.

Newgen's Robotic Process Automation, built on BPM

Newgen's BPM Enabled RPA Ecosystem

Integration Layer of Newgen iBPS & Script Recorder

Automation Script

Cognitive BotsDocument Classification

Sentiment Mining

E-mail Classification

Newgen RPAWeb Automation

Windows Automation

Bot Process Designer Control Center

Exceptions

Dashboard

Rules

Process Simulation

Bot Execution

Bot Configuration

Dashboard

Core Capabilities

Bot Scripting

Newgen's inhouse tool, bot scripter, creates bot conversations. Develop & edit automation task flows with one-click recording and/or drag & drop functionality.

Highlights

Perform web automation, desktop automation or both

Leverage in-house cognitive bots for document classification, sentiment analysis & email classification

Benefits

Seamless integration with commercial and open source bots/scripting tools

Extra AI edge to process automation with cognitive bots

Bot Process Designer

Configure and manage bots in a seamless manner. Help study as-is process to develop a strategic roadmap in regards to how RPA will be plugged into processes. Configure exceptions & alerts, process-specific input data, business rules, decision-based flows, and status change notifications.

Highlights

Measure and identify process bottlenecks via what-if & goal-based analysis

Gain access to business information at every work step level

Benefits

Easy exception handling

Instant access to business information Improved turnaround time

Robot Control Center

Create, deploy, schedule, control and monitor robotic agents in real-time.

Highlights

User roles for bots' deployment in multiple environments

Workload management

Actionable process analytics

Benefits

Efficient process governance

Audit trail management

High operational efficiency & reduced errors

Central orchestration, enabling continuous process improvement

Newgen 4-Step Approach to Strengthen RPA Ecosystem

1. Process Diagnosis

Process excellence team knows about newly identified process model & efficient bots

2. Bot Design & Development

A bot-enabled business process model

is prepared for its actual deployment

3. Bot & Process Management

With bots in action, the production environment is controlled via the control center. In case the actual

production graph is not smooth, the system makes a note of spikes

(errors and exceptions) in a separate document for root-cause analysis

4. Impact Analysis

Operation managers derive insights to assess if they could accomplish broader digital transformation goals

Process Diagnosis

Create a real-world business scenario

Simulate as-is process

Dissolve

bottlenecks

Rerun simulator to monitor if bottlenecks could be removed

Bot Design & Development

Process designing via Newgen OminFlow iBPS modeler

Alerts & business exceptions configuration

Scripts movement

in the production environment

Scripts interfacing using iBPS connector

Performance check during production

Bots and Process Management

Configuration of new bots

Bots integration with the created scripts

Bots - turned off/on as

per business requirements

Production scale up/down by adding/removing bots

Bots' efficiency checks to monitor overall process health

Impact Analysis

Business activity monitoring for reports generation

Identification of data points, such as time allotted vs time taken by bots in completion of task(s)

Historic

comparison via rules/filters & bars/graph

Newgen's approach covers the gamut from strategy to design & development, production support to showcasing the benefits to business operations teams.

Newgen's RPA Offerings for Various Industries & Processes

Banking & Finance Insurance

New Business

Underwriting

Claims Processing

Policy Servicing

HealthCare

Provider Contracting

Provider servicing

Complaints, Appeals & Grievances

Mobile Medicare Enrollment

Government

Digital India

E-Gov Office

Social Governance

Mobile Governance

Case Management

Shared Services

Accounts Payable

Accounts Receivable

Account Opening

Lending

Trade Finance

Compliance & Reporting

Payments

Others/Cross Industry

Contract Lifecycle Management

Enterprise Service Management

About Newgen

Newgen Software is a vendor/provider of business process

management (BPM), enterprise content management (ECM),

customer communication management (CCM), document

management system (DMS), workflow and process automation

software. The company has a global footprint in over 66 countries

with large, mission-critical solutions that have been deployed in

banks, insurance firms, BPO’s, healthcare organizations,

government and telecom companies.

FOR SALES QUERY DIAL

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INDIA: +91 11 40773769

+65 3157 6189APAC:

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+44 (0) 2036 514805Europe:

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https://newgensoft.com Jan

20

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