Digital Planet 2002 - Witsa · Competitive local exchange carriers (CLECs) in particular overbuilt...

The Global In format ion Economy

Published by February 2002

Digital Planet 2002

The Global Information Economy

Published by the World Information Technology and Services Alliance (WITSA)

Based on Research Conducted by International Data Corporation (IDC)

Sponsored by Post Newsweek Tech Media

February 2002

Copyright the World Information Technology and Services Alliance. All rights reserved.

Cover art: Bill Frymire/Masterfile

Digital Planet 2002:

©

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5The Test of Interesting Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Tech Segments and the Global Markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12The Economics of Global ICT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14High Tech Society . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Let IT Grow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

List of Figures

1 Global ICT Growth (1993-2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Total ICT Spending by Region (2000 vs. 2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Regional Percent of World ICT Market (2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Top Ten ICT Spending Nations (2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Regional ICT Growth: Short and Long Term . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Eastern Europe Total ICT Spending (1993 vs. 2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Fastest Growing ICT Markets by CAGR (1993-2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 Asia Pacific ICT Spending (1993 vs. 2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 ICT Spending by Tech Segment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

10 Tech Segment Year to Year Percentage Spending Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1211 Regional Spending by Technology Segment (2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1312 ICT as a Percent of World GDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1413 Top Ten ICT Spending as a Percent of GDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1414 Top Ten Nations Per Capita ICT Spending (2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1515 Worldwide Internet Buyers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1516 Global E-Business (99-01) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1617 Top Ten Country Online User Census (2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1718 Top Ten Countries Installed Base of PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Tables

Table 1: Regional ICT Spending by Technology Sector (2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Table 2: Total Global Technology Sector Spending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Table 3: Regional Breakout: PCs in Education Market (2001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Table of Contents

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World Information Technology and Services Alliance Digital Planet 2002

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World Information Technology and Services AllianceDigital Planet 2002

The Exchange Rate Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-23On WITSA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24WITSA Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25-26Worldwide ICT Spending by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27Worldwide Telecommunications Spending by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28Worldwide IT Spending by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Worldwide IT Internal Spending by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Worldwide IT Office Equipment Spending by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31Worldwide IT Software Spending by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Worldwide IT Services Spending by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Worldwide IT Hardware Spending by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34Worldwide Software-to-Hardware Ratios by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Worldwide ICT per GDP by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36Worldwide ICT per Capita by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Worldwide Internet Commerce per Capita by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Worldwide Internet Buyers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Worldwide B2C Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Worldwide B2B Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Worldwide Internet Users per Internet Buyer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40Worldwide Internet Users per Capita . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40Worldwide Education Internet Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41Worldwide Home Internet Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42Worldwide Internet Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43Worldwide Internet Commerce as Percent of Total Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44Percent of IT Spending on eBusiness Spending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44Worldwide Percent of Businesses Using the Internet with Internet Commerce Sites . . . . . . . . . . . . . . . . . . . . . . . . . . .45Worldwide Percent of Businesses Using the Internet with Web Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45Worldwide Installed Base of PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46Worldwide Installed Base of PCs in the Home Markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Worldwide Installed Base of PCs in the Education Markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48Worldwide Installed Base of PCs in the Business/Government Markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49Telephone Lines per Household by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50Worldwide Table Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51Country Specific Summary Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52-79

Appendix

Looking back, the millennium years (2000-2001) maybe considered among the most challenging everfaced by the global information and communication

technology (ICT) industry. Many firms entering the peri-od with smashing IPOs and jackpot aftermarket gains leftthe field not carrying their shields but on them. Hyper-inflated capital markets. Unrealistic customerexpectations. Unrealizable analystdemands for financial growth.Rampant job hopping and salaryescalation. And then the bub-ble burst for many compa-nies, workers, and share-holders, particularly in thedot.com and telecomsectors.

This reversal of for-tunes both foretold of ageneral economic slow-down and, as customersincreasingly threw thebrake on capital spending,was exacerbated by overalleconomic conditions. Anincredible period of speculationand wealth creation turned into atime for the rationalization of marketsand a flight to value.

In some ways, the bubble, bubble, toil and trou-ble for many in the ICT industry began with the neweconomy verities—or mythology—of the dot.com compa-nies. Only yesterday, trading investment capital forextremely costly Superbowl advertisements was not onlycommonplace but considered a competitive necessity. Inthe new economy, profitability ran a distant second tobrand awareness and solid management was often consid-ered stolid management.

Starting in 2000 and continuing in 2001, the down hillplunge for many ICT companies has been dramatic.Venture capitalists have locked the door to the moneystore, providing 96 percent less investment capital in thirdquarter 2001 than in the same period for 2000. The publicmarkets have been no more kind. Initial public offeringsfor venture-backed tech firms fell 90 percent between 2000and 2001, according to VentureOne.

The lack of liquidity has hit many companies hard,forcing the more fortunate firms with solid intellectualproperty to merge and others without straight into bank-ruptcy court. In the telecommunications sector alone,

bankruptcy has erased $16 billion in value for shareholders.Venture capital backed companies saw a precipitous dropin year-to-year sell offs, from $20.2 billion to $4 billion.

Why has all this happened? Some pure play e-tailerslacked a realistic business model. After an initial infusionof investor cash and media interest, these firms found their

value propositions difficult to defend, customerservice difficult to provide, margins diffi-

cult to maintain, growth rates diffi-cult to sustain, look-alike compe-

tition difficult to avoid. And,not surprisingly, they found

their next round of equityfinancing difficult toattract.

Meanwhile, traditionalretailers, with deepexperience in these andother areas of the busi-ness, may have started

slowly in the online spacebut found one nearly

unassailable advantage: tra-dition. These companies dis-

covered that e-business couldbe a useful adjunct to but not a

replacement for real stores and first-person customer experiences. Pure-play

Internet media and entertainment companies likewiseenjoyed a fast start but soon found themselves on the pathback to economic and market reality.

Not all the pain of the millennium years can be laid atthe feet of the dot.com companies or their backers. Or atleast not directly. Several professional services firms, forinstance, lost their market equilibrium by loading up theirclient portfolios with web-based businesses. Offering e-business and system consulting, website development, andservices in specialized areas such as marketplaces and auc-tions, these firms lacked the years of experience anddomain expertise for old economy workloads. Manylooked askance at the heavy lifting required for missioncritical back office applications, database development andinfrastructure deployment.

Telecommunications companies that tried to load theirpipes with the new economy clients faired little better.Competitive local exchange carriers (CLECs) in particularoverbuilt the marketplace, bringing a glut of largely unusedfiber optic networks to a rapidly evaporating dot.com cus-tomer set. An infrastructure service, many more tradition-

Introduction: The New Economy Meets the Next New Thing

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Bill

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al customers were unwilling to risk the potential of busi-ness interruption for the possibilities of the new competi-tive offerings. At least in the early going.

The rough sledding got rougher still. Call the declineof personal computer (PC) sales in the U.S. and elsewherethe next new thunk to the new economy. An unprecedent-ed situation, computer manufacturers sold 13.7 percentfewer of these machines in the third quarter of 2001 than inthe third quarter of the previous year. This circumstancehas caused many observers to consider whether the pile oneffect of personal digital assistants, set top boxes, smart cellphones and other Internet accessible devices has tipped thepopularity scales for desktop machines.

No doubt several factors have contributed to the PCbackslide. These factors include a reasonably saturatedconsumer marketplace in North America and WesternEurope and a dearth of exciting new applications to pullbuyers into stores or cause them to think their currentdesktop machines are just not fast enough. In the U.S.,customers appear slow to embrace high speed Internetservice and, even when demand begins to catch up withavailability, it is by no means clear that the PC will be thebroadband access device of choice.

Corporate customers are apparently not willing tomake up the difference for ICT vendors. The useful life ofPCs and other hardware and software resources is beingstretched as companies strain to reach their cost cutting,productivity and profitability objectives. The economicslowdown of the millennium years has introduced a new,tighter focus on “mission critical” operations and thespending necessary to perform them. Projects that do notcontribute sufficiently to cost control, productivity or prof-itability are delayed, deferred or deleted.

While this change in corporate spending has left plen-ty of computer equipment sitting in inventory and manysoftware and systems developers sitting on the bench, theshift has not spelled across the board ICT industry woe.Companies may be more interested in productivity thannew business development, but ICT companies are oftenpart of the productivity solution. This has proven particu-larly so for firms providing outsourcing and infrastructureservices, procurement and supply chain automation andenterprise integration.

Indeed, amid the churn of people and nascent e-any-thing businesses, many ICT companies with sound funda-mentals and a strong value proposition met or exceededanalyst expectations and now seem to be well positionedfor future growth. As this report makes clear, the globalICT market remains open for business—despite headlines

that imply grave economic illness. Consider the following“vital statistics”:

• Global ICT grew from $2.3 trillion to $2.4 trilliondespite economic recession in the U.S. and else-where;

• Typical countries in this study saw ICT spendinggains of five percent between 2000 and 2001;

• The developed world may be suffering from no toslow ICT growth rates, but the developing world con-tinues to advance. China is the world’s fastest grow-ing ICT nation with a compound annual growth rateof 27 percent, approximately 4.5 times that of theU.S.;

• ICT is not all about the Internet, contrary to popularperception. The global software technology sector hasincreased by over 100 percent between 1995 and 2001,exceeding any other ICT sector;

• ICT access continues to build. Cyberspace added 123million users in 2001 to create a total online communi-ty of 522 million people;

• E-business is far from dead. The total number ofonline shoppers increased 40 percent last year; busi-ness-to-business spending advanced 83 percent in2001 and business-to-consumer spending jumped up64 percent.

And, from adversity, the Digital Planet draws strength.The egregious terrorist attacks of September 11 havebrought new urgency to private sector attempts to hardeninformation systems and assure continuity of businessoperations. Many firms providing information securityproducts and services, business continuity planning, disas-ter recovery services and outsourcing will thrive as corneroffice awareness of the need to protect corporate assetsfrom cyber criminals and terrorists grows stronger.

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AAbboouutt tthhiiss SSttuuddyyDigital Planet 2002, produced by the World InformationTechnology and Services Alliance (WITSA) using dataprovided by the International Data Corporation (IDC),continues the global ICT expansion story. Here in a singlecomprehensive reference, covering the world’s 55 largestICT buying nations and regions and 98 percent of globalspending, the financial dimensions and social impacts ofthe ICT revolution take shape. WITSA publishes thisguide to help policymakers, technology developers and thegeneral public understand the ICT trends reshaping socie-ty today, from the global marketplace to the local class-room.

For the purposes of this study, ICT is the sum ofexternal and internal IT spending, plus telecommunica-tions and other office equipment. The social impact ofICT is measured by looking at the installed base of PCs inhomes and schools, and the percentage of homes withtelecommunications access.

Digital Planet 2002 brings current the 2000 version ofthis book. Like the earlier work, this edition differs fromother studies because:

• The scope is global rather than regional or national

• Data are generated from primary sources rather thanestimates

• The work provides actual ICT spending from 1993 to2001

• ICT definitions have been harmonized across coun-tries and are broader and more complete (see page 22for complete definitions)

• The study includes not only spending data but socialand economic indicators

Unlike Digital Planet 2000, this volume containsextensive information about global Internet usage, countryspecific e-commerce penetration, Internet users versusbuyers, and more. The result is a one-source, one-of-a-kind reference that brings the world’s use of informationand communication technology to the reader’s fingertips.

WWhhyy WWIITTSSAA??As an association of 41 information technology industryassociations around the world, WITSA is uniquely quali-fied to create this study. Digital Planet fulfills an important

part of the organization’s mission, bringing clarity andinsight to the role of ICT in building the global economy.

WWhhyy IIDDCC??International Data Corporation is the information technol-ogy industry’s most comprehensive resource on worldwideIT markets, trends, products, vendors and geographies.IDC provides data, analysis, and advisory services to theworld's leading IT suppliers, to Wall Street and investmentanalysis firms, and to IT professionals and Internet execu-tives in industries as diverse as insurance, packaged goods,media, and manufacturing. IDC’s research and opinionsare based on the results of more than 300,000 end-user sur-veys, in-depth competitive analysis, broad technology cov-erage, and strategic analysis. IDC is committed to provid-ing global research with local content through its 700 ana-lysts in more than 40 countries worldwide. IDC is a divi-sion of International Data Group, the world’s leading ITmedia, research and exposition company.

AA WWoorrdd aabboouutt MMeetthhooddoollooggyy

Digital Planet is a unique publication; it represents thelargest view of global information and technology spendingever assembled. Data were collected through a variety ofmeans. The principal source was an in-depth vendor supplyanalysis consisting of both surveys and interviews designedfor this project. This review was supplemented in a varietyof ways, including comparison with the financial records ofmajor public companies, the surveys of other professionalorganizations, channel partners and IT end-user groups, andofficial statistics of multinational bodies like the World Bank,Organization for Economic Cooperation and Development(OECD) and other entities.

The phrase “information and communication technol-ogy” refers to computer hardware, software and services(consulting, training, systems development and integration,etc.), telecommunications hardware and services, officeequipment and internal IT spending—IT employeesalaries, equipment depreciation and the internal portion ofIS spending budgets.

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The global ICT marketplace has grown from $1.3 tril-lion in 1993 to over $2.4 trillion in 2001 (See Figure1). The compound annual growth rate for that

eight-year span is 7.6 percent. Of course, the jump upbetween 2000 and 2001 is less than half that percentage.

The good news is that the ICT industry grew at all lastyear. World economic conditions threw the brake on ICTspending in 2001, with single digit spending growth ratesthe rule for all but a handful of nations. Between 2000 and2001, global ICT spending sidled sideways from $2.3 tril-lion to $2.4 trillion, a jump of less than four percent.

Even four percent would have looked pretty good tothe world’s largest ICT spending nation, the United States.The U.S. racked up less than a one percent gain year-to-year, from roughly $805 billion to $813 billion. That is alower rate of growth for U.S. ICT than at any time in thelast seven years. Top ICT spending countries joining theU.S. on the 2001 austerity plan were Brazil (one percent),Australia (two percent) and Canada (three percent).Countries losing ground year to year on total ICT spend-ing were Argentina, Portugal, Turkey and Israel.

Not every country was forced to defend the status quo.China posted a 15 percent jump in ICT spending from2000 to 2001, followed by Slovakia and Romania, both at11 percent. Overall, the typical country in this study sawyear-to-year ICT spending gains of five percent. Fornations with annual ICT spending of $50 billion or more(excluding China), the increase was under four percent.

The Test of Interesting Times

8


FFiigguurree 11

FFiigguurree 22Between 2000 and 2001,

global ICT spending sidled

sideways from $2.3 trillion

to $2.4 trillion, a jump of

less than four percent.

Source: IDC

Source: IDC

IICCTT:: TThhee GGlloobbaall LLaannddssccaappeeThe pace of global ICT may be changing from revolutionto evolution in many regions, but the large scale outlines ofthis marketplace remain fixed. North America continues asthe world’s largest ICT regional market with $874 billion in2001 spending. Figure 2 illustrates the size of regionalICT markets; figure 3 shows the percentage of global ICTspending conducted in each region. The ranking ofregional spending remains unchanged from 1999; NorthAmerica leads, Eastern Europe lags. Global market shareis changing, however. North America has lost one percentof global ICT spending in each of the last three years.Regions gaining share are Asia Pacific and EasternEurope.

A closer look reveals that the U.S. remains the worldleader in aggregate 2001 ICT spending with $812.6 billion,followed by Japan ($413.7 billion) and Germany ($154.6billion). The top ten list is rounded out by the UnitedKingdom, France, China, Italy, Canada, Brazil andAustralia (See figure 4). While this list of top spendingcountries remains unchanged from Digital Planet 2000, theranking of countries within the list has changed. China hasmoved from eighth to sixth position, ahead of Italy,Canada, Australia and Brazil. Even with this movement,developed nations clearly dominate the top ICT spendinglist.

As with the previous report, the results shift dramati-cally when the emphasis changes from total spending togrowth in spending over time (CAGR). Once again, the

9


0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

0.00

0.05

0.10

0.15

0.20

0.25

0.30

Top Ten ICT Spending Nations (2001)

$Millions U.S. CAGR

United States

Japan

Germany

United Kingdom

France

China (PRC)

Italy

CanadaBrazil

Australia

FFiigguurree 33

FFiigguurree 44

The U.S. remains the

world leader in aggregate

2001 ICT spending with

$812.6 billion, followed by

Japan ($413.7 billion) and

Germany ($154.6 billion).

Source: IDC

Source: IDC

regions with the smallest base of ICT are outpacing NorthAmerica and Western Europe—regions now with matureICT infrastructures.

In the first edition of Digital Planet (published in1998), Asia Pacific (excluding Japan) led the global packfor fastest growing ICT region. In Digital Planet 2000,measuring the years 1992-1999, Latin America edged outAsia Pacific. Now the order has changed again, withEastern Europe at just over 14 percent the global leader fol-lowed by Asia Pacific at 12 percent and Latin America at 11percent (See Figure 5).

Poland is the driver for much of this regional accom-plishment (See Figure 6), surpassing Russia and experi-encing a six-fold increase in ICT spending between 1993and 2001. Others with sizeable spending up ticks includ-ed the Czech Republic, Hungary and Slovakia.

Current year data maintains Eastern Europe’s spend-ing lead. Eastern European ICT growth in spending wasfour times that of North America between 2000 and 2001(8.6 percent versus 2 percent). Eastern Europe saw moreICT spending growth than North America, Latin Americaand Middle East/Africa regions combined. Poland gener-ated much of this year-to-year activity with an increase of$919 million, followed by Russia up by $768 million andthe Czech Republic by $305 million.

10


FFiigguurree 55

FFiigguurree 66

Eastern Europe saw more

ICT spending growth than

North America, Latin

America and Middle

East/Africa regions

combined.

Source: IDC

Source: IDC

Acceleration among developing nations is also appar-ent among the top ten fastest growing ICT nations, whereChina’s almost 27 percent compound annual growth rate(CAGR) from 1993 to 2001 is approximately 4.5 times thatof the U.S., almost six times that of Germany and seventimes that of Russia. China overtook Vietnam as theworld’s fastest growing ICT market over the past eightyears. Other countries growing at better than 15 percentinclude Poland, Colombia, India, Slovakia, Greece,Romania and Brazil (See figure 7).

China is also the dominant player in the Asia Pacificregion (excluding Japan). Behind Australia and Korea in1993, China is now spending almost as much ($66.6 bil-lion) as those two countries combined (See Figure 8). Noother country in the region has come close to achievingthat level of spending increase.

While the installed base for ICT remains in the richerNorthern economies, the “hot market” for build out of theICT global infrastructure continues to be found in otherparts of the world.

11


FFiigguurree 77

FFiigguurree 88

Source: IDC

Source: IDC

While the Internet has drawn most of the popularattention in recent years, and telecommunica-tions dominates global ICT spending, a closer

look reveals that the software technology segment hasincreased by over 100 percent between 1995 and 2001.Figure 9 tells the story. Spending on telecommunicationshas moved from $666 billion in 1993 to over $1 trillion in2001. This jump in spending over eight years is approxi-mately 56 percent, significantly slower than software orservices (at 80 percent).

The current economic slowdown in North America,Japan and elsewhere may hurt a capital intensive segmentlike hardware more than other technology segments. Manycompanies used the Year 2000 software conversion as thepretext to make extensive hardware system upgrades. Inslow economic times, corporate wisdom appears to err onthe side of conserving cash and avoiding large outlays forcapital equipment. The reality of this situation is dramati-cally captured by Figure 10, which shows global hardwarespending in deep descent.

Software and services, also experiencing recent per-centage spending decreases, have no doubt been spared theworst of a drab economy by companies opting to use thebusiness lull to improve operational effectiveness. Firmsmay be betting that better integration of enterprise systemsand data, improved information security, and automatedsupply chains will lead to competitive advantage in theperiod of economic recovery.

Tech Segments and the Global Market

12


Telecom Software Services Hardware Internal

Western Europe 38.1% 9.4% 18.6% 15.4% 18.5% 100.0%North America 33.2% 11.8% 24.5% 16.8% 13.7% 100.0%Middle East/Africa 6.4% 12.4% 25.4% 35.7% 20.2% 100.0%Latin America 67.2% 3.0% 8.8% 13.6% 7.3% 100.0%Eastern Europe 53.8% 5.6% 9.0% 19.1% 12.5% 100.0%Asia Pacific 60.7% 3.9% 7.5% 20.4% 7.5% 100.0%Japan 55.2% 3.4% 12.8% 12.1% 16.6% 100.0%

TTaabbllee 11:: RReeggiioonnaall IICCTT SSppeennddiinngg bbyy TTeecchhnnoollooggyy SSeeccttoorr ((22000011))

FFiigguurree 99

Source: IDC

FFiigguurree 1100

Source: IDC

Source: IDC


On a regional basis, telecommunications remains thelargest single technology sector, ranging in dominancefrom a high of 67 percent of all ICT spending in LatinAmerica to 6.4 percent in Middle East/Africa. Table 1indicates how ICT spending varies within regions. Figure11 indicates total ICT spending by region.

Middle East/Africa spends a larger percentage of itstotal ICT dollars on software than any other region (12 per-cent), followed by North America at just under 12 percent,Western Europe (nine percent) and Eastern Europe (fivepercent). Middle East/Africa also spends a larger percenton services (25 percent) than any other region. NorthAmerica spends 24 percent of total ICT dollars on services,followed by Western Europe (19 percent) and Japan (12percent). In hardware spending, the Middle East/Africaregion spends a greater percentage of its ICT dollars thanany other region (36 percent). Asia Pacific spends 20 per-cent and North America 16 percent.

North America accounts for 28 percent of all dollarsspent worldwide on telecommunications, followed byWestern Europe (25 percent), Japan (22 percent), Asia Pacific(14 percent), Latin America (eight percent), Eastern Europe(2 percent) and Middle East/Africa (less than one percent).

In the software realm, North America is the biggest cus-tomer, representing 52 percent of the worldwide market, fol-lowed by Western Europe (32 percent), Japan (seven per-cent) and Asia Pacific (four percent). Likewise, NorthAmerica accounts for 50 percent of the services marketplace,followed by Western Europe (29 percent), Japan (12 per-cent) and Asia Pacific (four percent). North America is alsothe world’s largest hardware customer with 39 percent of theworld market, followed by Western Europe (28 percent),Japan (13 percent) and Asia Pacific (12 percent).

These data are summarized in Table 2.

13

Telecom Software Services Hardware Internal

Western Europe 25.4% 32.1% 29.5% 27.6% 36.1%North America 28.5% 52.2% 49.7% 38.7% 34.2%Middle East/Africa 0.1% 1.3% 1.3% 2.0% 1.2%Latin America 7.9% 1.8% 2.5% 4.3% 2.5%Eastern Europe 2.0% 1.0% 0.8% 1.9% 1.3%Asia Pacific 13.7% 4.5% 4.0% 12.3% 4.9%Japan 22.4% 7.0% 12.3% 13.2% 19.6%

100.0% 100.0% 100.0% 100.0% 100.0%

TTaabbllee 22:: TToottaall GGlloobbaall TTeecchhnnoollooggyy SSeeccttoorr SSppeennddiinngg

FFiigguurree 1111

Source: IDC

Source: IDC

ICT as a percentage of GDP nudged up a mere one-tenth of a percent in 2001, to 7.6 percent—the smallestsuch annual increase since 1995 (See Figure 12).

Despite the tepid performance recently, ICT as a percent-age of GDP is up a solid two percent since 1993.

Underscoring the IT industry recession, ICT as a per-centage of GDP dropped in the U.S. from a high of 8.2percent in 1999 to 7.9 percent in 2001. This suggests thatthe IT industry in the United States is losing ground fasterthan the economy as a whole.

Fourteen other countries saw this ratio slip between2000 and 2001, including Argentina, Bulgaria, Russia,Slovenia, Ireland, Portugal and Israel. Turkey experiencedthe largest slip, from 4.8 percent to 3.6 percent. In anadditional 10 countries, ICT as a percentage of GDPremained unchanged year to year.

NNaattiioonnaall WWeeaalltthh:: IICCTT aanndd GGDDPPThe international flavor of the industry’s growth continuesto emphasize differences in ICT development amongnations. Figure 13 shows the ten nations, led by NewZealand at 14.4 percent, spending the most on ICT as apercentage of GDP. While several countries on this list areamong the world’s most affluent nations, other countriesrepresented, Colombia and the Czech Republic, are not.In fact, the top ten list includes more countries from AsiaPacific, Eastern Europe and Latin America than fromWestern Europe. Notably, North America is not represent-ed at all. This suggests that ICT investment is becoming afar more evenly distributed process, with countries findingthat technology is not just the result of economic prosperitybut an important means of obtaining it.

The ten countries with ICT spending as the most sig-nificant percentages of GDP have shifted extensively since1999. New Zealand’s rank at number one remainsunchanged, but the U.S. (formerly ranked fourth), Canada(ranked seventh) and Hong Kong (ninth) have left the pic-ture altogether. Newcomers are Japan, Singapore and theNetherlands.

The Economics of Global ICT

14


FFiigguurree 1122

FFiigguurree 1133

Source: IDC

Source: IDC

National wealth appears to reassert itself when percapita spending patterns are included. Figure 14 showsthe world’s largest per capita ICT spending nations, withSwitzerland again topping the list. Five of ten countrieswith the world’s highest per capita GDP are representedhere; the number included might even be greater were verywealthy, very small nations like Luxembourg, Monaco andIceland included in the IDC survey.

IICCTT:: AA BBrriiddggee ttoo tthhee FFuuttuurreeWhile the ranking of leading information economies mayshift slightly from year to year, their collective dominanceof the world ICT marketplace remains unchanged. As inDigital Planet 2000, the top 10 information economies rep-resent almost 80 percent of the global ICT market; the bot-tom 10 in the rankings represented a collective share of lessthan one percent. This disparity has come to be known asthe “Digital Divide” — the gap between nations that canand cannot afford technology investments. Countriesspending the least on ICT as a percentage of GDP are:Turkey, Russia, Egypt, Romania and Indonesia.

Still, countries like China, Vietnam and Poland, makethe so-called “digital divide” look entirely bridgeable.China is making a single-minded attempt to convert itsagrarian economy to high tech, in part by borrowing tech-niques which have worked in the West: high tech zones,venture capital investing, government R&D funding andother incentives for start up entities.

The plan appears to be working. Since 1992, China’sICT spending has experienced a compound annual growthrate of approximately 27 percent. Were this rate of growthto continue, China would represent a $220 billion ICTmarketplace by 2006.

This strong positive momentum—the digital opportuni-ty—presents itself in other measures as well. In comparativeterms, China’s share of worldwide ICT spending hasincreased more than any other country. Back in 1993, Chinaaccounted for less than one percent of the global ICTspending. By 2001, this percentage of the global market hadadvanced 2 full percentage points, far more than any othercountry. The U.S. lost two percent during the same period.

TThhee IInntteerrnneett EEccoonnoommyyA variety of forces have combined to slow ICT spending inmany parts of the world. One bright spot remains theInternet and e-commerce. For all the charts trendingdownwards in this report, the number of people worldwideusing the Internet to purchase goods and services is insteady ascent in the past three years (See figure 15). The

15


FFiigguurree 1144

FFiigguurree 1155

Source: IDC

Source: IDC

$ U

.S.

global online shopping community jumped over 50 percentbetween 1999 and 2000 and over 40 percent the followingyear.

In spending volumes, business-to-business (B2B)activity dominates e-commerce. Figure 16 illustrates thedramatic divergence between business and consumer use ofthe web for making purchases. In 2001, companies spentalmost $400 billion more or four times as much moneyonline as did consumers. In year-to-year growth rates, thedifferences between global business-to-business and busi-ness-to-consumer (B2C) spending are somewhat less stark.In 2000, B2B spending had increased 188 percent from theprevious year, compared to 110 percent for B2C spending.Last year, business-to-business spending moved up 83 per-cent, versus 64 percent for business-to-consumer spending.

In terms of where the spending takes place, the UnitedStates is the world’s biggest e-commerce marketplace, rack-ing up over twice as much B2B and six times as much B2Cspending as its closest competitor, Japan. The U.S.accounts for 40 percent of the world B2B and 56 percent ofthe world B2C market.

But other countries are moving up—and fast. ChinaB2B spending today is 60 times what it was in 1999.Taiwan outlays moved up 38 percent and Korea 31 percentduring the same period. Compare these multiples with the3.8 percent B2B up-tick in the U.S. In the B2C space, thedifference between the top ten spending countries is muchless pronounced. Of this group, France has the largest per-centage increase since 1999, about 2.6 times, to $2.9 bil-lion. Trailing the top ten, B2C spending in the U.S.—$66.5 billion—is up only 1.5 times its 1999 level.

Per capita, Internet commerce is the purview of thewealthy northern countries. Eight of the top ten highestInternet commerce per capita countries is either in NorthAmerica or Western Europe. Japan and Singapore roundout the list. Countries with virtually no Internet commerceper capita in 1999 are spending at rates that far exceed theglobal leaders, U.S., Switzerland and Norway. The aver-age country in this study is spending 19 times as much onInternet commerce per capita in 2001 as in 1999.

The e-commerce news is not all good, at least not inthe U.S. Companies hoping to expand market sharethrough online sales may be disappointed to note that thepercent of online users converted to online buyers in 2001increased by a mere .6 percent. This suggests that the 38percent of Americans who both browse and shop onlinemay be the most tractable segment and the going from heregets much tougher. Only Singapore has a higher percent-age population of Internet users and buyers.

16


FFiigguurree 1166

Source: IDC

Cyberspace became a bit more crowded last year,adding 123 million users. The 31 percent year-to-year increase brings today’s online total to 522 mil-

lion. Figure 17 illustrates the ranking of countries with thelargest online populations. As this chart shows, the U.S.still accounts for approximately 30 percent of all onlineusers. On a regional basis, Western Europe representsroughly the same percentage, followed by Asia Pacific (17percent), Japan (11 percent), and Latin America (four per-cent).

The U.S. contains the world’s largest installed base ofPCs, with 227 million units on the job, in the home and atschool. Of the ten countries with the largest consignmentof personal computers (see Figure 18), China enjoys thelargest compound average growth rate (43 percent), fol-lowed by Brazil (28 percent) and Japan (25 percent). PCinstallation growth rates underscore the fact that the fastestgrowing markets are outside of North America andWestern Europe. Countries enjoying the largest percent-age year to year increase in PCs were India (48 percent),China (41 percent), Mexico (27 percent), Philippines (26percent) and Thailand (25 percent).

Societies around the world are becoming increasinglyaccustomed to having PCs around the house. In 1993, theU.S. boasted 55 percent of all home-based personal com-puters. Eight years later, the percentage has dropped tojust under 40 percent. Japan saw its share of the globalhome PC market more than triple during this period, from3.4 percent to 11.9 percent. No other country comes any-where close to rivaling this impressive record.

The U.S. dominates the global market for PCsinstalled in schools. In this case, America’s world leader-ship actually increases slightly between 1993 and 2001,from 42 percent share to 44 percent share. China jumps afull 4 percent in the eight years, while the United Kingdomdrops four percent.

High Tech Society

17


FFiigguurree 1177

FFiigguurree 1188

Source: IDC

Source: IDC

Table 3 illustrates the regional distribution of PCs inthe classroom and school offices. While North Americaand Western Europe appear to dominate the chart, AsiaPacific and Middle East/Africa actually lead in the rate ofgrowth. Asia Pacific increased the number of PCs inschools by a factor of six over the eight years covered inthis report and Middle East/Africa a factor of five. WesternEurope advanced by a far more modest factor of 1.5 per-cent. Clearly, higher growth rates favor under developedmarkets.

Almost three fourths of the world’s school-based PCsare found in ten countries: U.S., Japan, China, U.K.,Germany, Canada, France, Brazil and Italy. With an eightyear CAGR of 49.58 percent, Brazil has witnessed themost dramatic growth in this regard, followed by India andSingapore.

And educators are putting ICT to work fromSchenectady, New York to Santiago, Chile. In upstateNew York, the Schenectady City School District haswoven a web of 500 participating schools and contentproviders, including museums, libraries, cultural and com-munity organizations. Project Virtual Informal EducationWeb (VIEW)1 provides interactive experiences for studentsacross the state, building on innovative partnerships withthe Metropolitan Museum of Art, Ellis Island, the BaseballHall of Fame and many other institutions.

In Chile, the “Enlaces” network2 has grown from a

small pilot project to an infrastructure that links 50 percentof the K-8 schools and 100 percent of high schools in thecountry. One major accomplishment of the Enlaces net-work has been the professional development and trainingdelivered to 1000 teachers nationwide. Today, Enlaces is afull blown educational portal for students, teachers andfamilies. Chile is not prepared to rest on its laurels, how-ever. The public and private sponsors of this innovativenetwork hope it will stretch to reach every student in thecountry by 2005.

18


Total Units % of World Ave. CAGR

Western Europe 7,441,656 20.2% 13.6%North American 17,342,130 47.2% 18.9%Middle East/Africa 1,002,010 2.7% 25.2%Latin America 2,281,187 6.2% 21.7%Eastern Europe 1,251,611 3.4% 16.0%Japan 2,172,000 5.9% 24.6%Asia Pacific 5,288,161 14.4% 27.7%

TTaabbllee 33:: RReeggiioonnaall BBrreeaakkoouutt:: PPCCss iinn EEdduuccaattiioonn MMaarrkkeett ((22000011))

Source: IDC

1 http://www.projectview.org/project_view_contact_information.htm2 http://www.enlaces.cl/

Despite 18 months of economic doldrums, theknock-on effects of September 11, and the failure ofany single “new, new” innovation to capture the

popular imagination, the forecast for ICT recovery isbright. The pace of this expansion will be accelerated by anumber of factors:

• continued global build out of the Internet, with new“on ramps” created using wireless networks, highspeed broadband technologies and a multitude ofintelligent devices;

• consensus on issues like intellectual property protec-tion, interface standards and practices that will speedthe delivery of broadband-enabled digital content andservices in ways large and small;

• privatization of government owned infrastructure andthe opening of markets to international investment;

• transformation of business models and the globaladoption of e-business based exchanges, auctions,integrated supply chains and the like;

• harmonization of international laws and regulations onpolicy issues like taxation, privacy and security; and

• emergence of major new ICT markets on the worldstage, including China, Poland, India and Brazil.

The latter half of the 1990s saw many ICT sectorsgrowing at a double-digit gallop. The popularity of theInternet gave practical purpose to many first time pur-chasers of PC hardware and software. Cell phones andother handheld devices cut the tether for millions of peopleseeking a better way to match their need for data with lifeon the go. Broadband technology began to rev its enginesand drew billions of investment dollars into the market-place. And dot.com companies seemed on the verge ofmaking domain names synonymous with brand names.

By mid-year 2000, the pace of ICT buying and thefortunes of many ICT companies had changed consider-ably. For all of its accomplishments, ICT could not outrunthe law of supply and demand. Unlike other technologies,however, ICT knows few physical limitations or resourceconstraints. What the mind can fathom, ICT can generally

be used to create. For the time being, an industry pausesto catch its breath. Not for long. On a Digital Planet, theupside for ICT is always to be defined. The future forICT is always to be gained.

Let IT Grow

19


The Exchange Rate Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-23On WITSA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24WITSA Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25-26World Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27-50Country Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52-79

Appendix

20


When analyzing worldwide markets, it is critical to remem-ber the enormous impact that currency exchange rates canhave on market growth rates and values. While this isclearly a major factor in volatile regions such as SoutheastAsia or Latin America, where currencies can fluctuate dra-matically in a single year, it is also a major factor in lookingat more stable regions.

There are three exchange rate policies that are viablewhen examining worldwide markets.

1. Local Currency Rate Policy. The market sizing dataare gathered and represented in local currency. Allexchange rate effects are eliminated, but it is difficultto impossible to roll the numbers up into a regionaltotal and make regional comparisons.

2. Constant Exchange Rate Policy. This policy repre-sents all markets using the most recent, completeyear’s average exchange rate for a base currency (nor-mally the U.S. $). All historical data are then retrocastinto the rate. This removes all exchange rate fluctua-tions from the market data, thus providing actual mar-ket growth rates. This policy is generally for provid-ing data to regional clients, who are not interested inreal dollar values earned.

3. Current Exchange Rate Policy. This policy repre-sents all historical data in the average exchange rate ofthat year. For example, 1993 values would be repre-sented in 1993 exchange rates, 1994 similarly and soon. This policy allows the analyst to understand whateach market was worth in each year. This is useful tomultinational companies who account in a single cur-rency, and wish to understand their actual revenueflows vis-à-vis market growth in a given year.

Thus, high market growth rates can be obscured by acurrency depreciating rapidly against the base curren-cy. Similarly, slow growth rates can be bolstered byan appreciating local currency.

In this report, the current exchange rate policy—withthe base currency being the U.S. dollar—has been used atthe request of WITSA. It is critical to remember this factwhen reviewing the data of all regions. Most countries’exchange rates have experienced mixed fortunes withrespect to the U.S. dollar over the period examined. Forexample, between 1992 and 1999, the Western European

ICT market grew 34% when measured in US dollars. Butwhen measured in local currency, it grew 45%. The differ-ence? The slow strengthing of the dollar against mostWestern European currencies.

Consequently, market growth rates are significantlylower than if the exchange rate effect was excluded.Effects in individual countries have been quite profound.

The Exchange Rate Factor

21


• CCaappiittaall BBuuddggeett:: A list of planned spending on large, long-term projects to be specifically financed. Long term maymean multiple-year of up to 5-to-10 year periods but withannual updates. Examples of such financing include long-term loans or extended credit.

• CCaappiittaall DDeepprreecciiaattiioonn:: A reduction in the value of capitalassets because of wear and tear from use or disuse, accident,inadequacy, or from obsolescence. Capital depreciation istaken as an annual expense from the operating budget.

• EEdduuccaattiioonn SSppeennddiinngg:: Spending by primary and secondaryinstitutions dedicated to academic and/or technical/vocationalinstruction.

• EExxtteerrnnaall IITT SSppeennddiinngg:: The tangible portions of the expen-ditures on IT products by businesses, households, govern-ment and education. These expenses are attributed to a ven-dor or organization outside the purchasing entity. Businessspending includes the external portion of the IS operatingbudget, the capital budget, and the external portion of thebusiness unit IT spending. This is broken into IT hardware,IT software, and IT services.

• EExxtteerrnnaall PPoorrttiioonn ooff tthhee BBuussiinneessss UUnniitt IITT SSppeennddiinngg::Business unit IT spending is defined as spending on the partof individual units within a corporation above and beyondwhat is allocated to IT by the capital budget or IS operatingbudget.

° GGoovveerrnnmmeenntt SSppeennddiinngg:: Includes all external expendingby central governments and local governments on IT to sup-port all administration, defense, and justice activities.

° CCeennttrraall GGoovveerrnnmmeennttss:: The governmental structureassociated with national self-identity and responsible for allcitizens, typically headquartered in one or more capital cities,but radiating throughout society.

• HHoommee SSppeennddiinngg:: For purposes of measuring the IT market,the sale of hardware, software, and services to individual con-sumers, usually in a multi-person, multi-function environment(i.e. different family members can and will use the productsfor different purposes ranging from business use to educationto games).

• IICCTT//GGDDPP:: Total ICT spending as defined below as a per-centage of gross domestic product.

• IInnffoorrmmaattiioonn aanndd CCoommmmuunniiccaattiioonnss TTeecchhnnoollooggyy ((IICCTT)):: Forthe purposes of this study, information and communicationstechnology refers to information technology plus telecommu-nications equipment and services.

• IInnffoorrmmaattiioonn TTeecchhnnoollooggyy ((IITT)):: For the purposes of thisstudy, information technology refers to the combined indus-tries of IT hardware for office machines, data processingequipment, data communications equipment, and of IT soft-ware and IT services.

• IInntteerrnnaall PPoorrttiioonn ooff IISS OOppeerraattiinngg BBuuddggeett:: All short-termspending on budgetary items allocated to human resourcesand facility rental expenses associated with supporting theproducts and services acquired from external agents or corpo-rations used in the IS infrastructure. Does not include theexternal expenditure of products and services acquired fromexternal agents or corporations, as this is included separatelyin the external portion defined above.

• IInntteerrnnaall SSppeennddiinngg:: While external spending includes, forthe most part, the tangible portions of the IT market, internalspending is made up of the intangible portion or the “rippleeffects” of external spending. These expenses cannot beattributed to a vendor and are therefore termed internalspending. Thus, internal spending includes internal portionof IS operating budget, internally customized software, capitaldepreciation, any other expense related to IT that cannot bedirectly tied to a vendor.

• IInntteerrnnaallllyy CCuussttoommiizzeedd SSooffttwwaarree:: The general and adminis-trative expenses of a business that cannot be directly allocatedto a particular product or department. Internal overheadincludes people and facilities.

• IInntteerrnneett HHoossttss:: A server that is assigned a domain name ornumber of domain names in compliance with the public net-work and addressing system.

• IITT CCoommppaannyy:: A business entity involved in the sale, distri-bution or manufacture of technology-related hardware, soft-ware, or services.

• IITT HHaarrddwwaarree:: Servers, personal computers, workstations,data communication equipment and add-ons purchased by acorporation, household, school or government agency from anexternal agent or corporation. Including:

° CCoommppuutteerr SSyysstteemm CCeennttrraall UUnniittss:: Basic CPU or centralelectronic complex, with initial memory, processor upgrades,cooling as necessary, etc., including multi-user systems(servers) and single-user systems (PCs and workstations)

° SSttoorraaggee DDeevviicceess:: Including those sold initially withsystems and those incorporated later as add-ons, for bothmulti-user and single-user systems.

° PPrriinntteerrss:: Both for multi-user systems and for PC/work-stations

Definitions

22


° BBuunnddlleedd ooppeerraattiinngg ssyysstteemmss:: Within system values,both single-user and multi-user

° DDaattaa ccoommmmuunniiccaattiioonnss eeqquuiippmmeenntt:: Summing the totalfor LAN hardware and other data communications equipment.

• IITT SSooffttwwaarree:: Includes the purchase of all software productsand external customization of computer programs. Excludesexpenses related to the internal (e.g., wages, rent) customiza-tion of computer programs. Includes systems software andutilities, application tools, and application solutions.

• IITT SSeerrvviicceess:: IT services provided to a corporation by anexternal agent or corporation, above and beyond the servicesprovided by an internal IS team. Includes IT consulting,implementation services, operations management, IT trainingand education, processing services, and IT support services.

• LLooccaall GGoovveerrnnmmeennttss:: Any governmental structure (state,province, county, city, town, etc.) other than and lower-rank-ing than the central government.

• OOffffiiccee EEqquuiippmmeenntt:: Typewriters, calculators, copiers, andother office equipment (duplicating equipment, cash registers,point-of-sale systems, etc.)

• PPCCss IInnssttaalllleedd ttoo SScchhoooollss aanndd HHoommeess:: The sum total of PCshipments installed which were purchased from householdbudgets (consumer disposable income) and PC shipmentsinstalled in educational establishments, whether primary orsecondary schools or universities.

• PPeerrcceennttaaggee ooff IITT SSppeennddiinngg oonn EE--bbuussiinneessss:: Percentage ofIT budgets devoted to e-business infrastructure creation.

• PPeerrcceennttaaggee ooff PPCCss oonn aa NNeettwwoorrkk:: The proportion of theinstalled base of personal computers that are connected to alocal area network.

• PPrriivvaattee NNeettwwoorrkk EEqquuiippmmeenntt:: All equipment installed attelecommunications user’s premises. Includes: PBXs andkey systems, telephone sets, mobile equipment, and otherequipment.

• PPuubblliicc NNeettwwoorrkk EEqquuiippmmeenntt:: All equipment used by carri-ers to provide voice/data network services. Includes switch-ing, transmission, and mobile communications infrastructure.

• TTeelleeccoommmmuunniiccaattiioonnss:: Brings together expenditures bybusinesses, household, government, and education on publicnetwork equipment, private network equipment and telecom-munications services.

• TTeelleeccoommmmuunniiccaattiioonnss SSeerrvviicceess:: Telephone services, mobiletelephone services, switched data, leased line services, andcable TV services.

• TTeelleepphhoonnee LLiinneess//HHoouusseehhoolldd:: The number of telephonelines connected to a household.

• WWoorrllddwwiiddee BBuussiinneessss ttoo BBuussiinneessss CCoommmmeerrccee:: Total Internetbased business to business spending.

• WWoorrllddwwiiddee BBuussiinneessss ttoo CCoonnssuummeerr CCoommmmeerrccee:: TotalInternet based business to consumer spending.

• WWoorrllddwwiiddee IInntteerrnneett BBuuyyeerrss:: Total number of individualsusing the Internet to purchase products or services.

• WWoorrllddwwiiddee IInntteerrnneett CCoommmmeerrccee ppeerr CCaappiittaa:: Total Internetcommerce spending divided by country population.

• WWoorrllddwwiiddee IInntteerrnneett CCoommmmeerrccee aass PPeerrcceenntt ooff TToottaallCCoommmmeerrccee:: Percent of country commerce conducted onInternet.

• WWoorrllddwwiiddee EEdduuccaattiioonn IInntteerrnneett UUsseerrss:: Total number ofindividuals using the Internet in educational settings.

• WWoorrllddwwiiddee HHoommee IInntteerrnneett UUsseerrss:: Total number of individ-uals using the Internet in residential settings.

• WWoorrllddwwiiddee IInntteerrnneett UUsseerrss:: Total number of Internet usersper country.

• WWoorrllddwwiiddee IInntteerrnneett UUsseerrss ppeerr CCaappiittaa:: Total Internet use bycountry population.

• WWoorrllddwwiiddee IInntteerrnneett UUsseerrss ppeerr IInntteerrnneett BBuuyyeerrss:: Percentageof total online population using the Internet to actually buyproducts and services.

• WWoorrllddwwiiddee PPeerrcceennttaaggee ooff BBuussiinneesssseess UUssiinngg IInntteerrnneett wwiitthhIInntteerrnneett CCoommmmeerrccee SSiitteess:: Percentage of businesses conduct-ing e-commerce from the Internet.

• WWoorrllddwwiiddee PPeerrcceennttaaggee ooff BBuussiinneesssseess UUssiinngg tthhee IInntteerrnneettwwiitthh WWeebb SSiitteess:: Percentage of businesses with websites.

23


The World Information Technology and ServicesAlliance (WITSA) is a consortium of 41 informationtechnology (IT) industry associations from

economies around the world. As the global voice of the ITindustry, WITSA is dedicated to:

• advocating policies that advance the industry's growthand development;

• facilitating international trade and investment in IT prod-ucts and services;

• strengthening WITSA's national industry associationsthrough the sharing of knowledge, experience, and criticalinformation;

• providing members with a vast network of contacts innearly every geographic region of the world; and

• hosting the World Congress on IT, the only industrysponsored global IT event.

Founded in 1978 and originally known as the WorldComputing Services Industry Association, WITSA hasincreasingly assumed an active advocacy role in interna-tional public policy issues affecting the creation of a robustglobal information infrastructure, including:

• increasing competition through open markets and regula-tory reform;

• protecting intellectual property;

• reducing tariff and non-tariff trade barriers to IT goodsand services, and;

• safeguarding the viability and continued growth of theInternet and electronic commerce.

WITSA Contact:

Allen MillerExecutive Director1401 Wilson Blvd.Suite 1100Arlington, VA [email protected]

On WITSA

24



TThhee WWoorrlldd IInnffoorrmmaattiioonn TTeecchhnnoollooggyy aanndd SSeerrvviicceess AAlllliiaannccee ((WWIITTSSAA))

WITSA consists of the national information industry representative bodies from around the world. Its role is to developpublic policy positions on issues of concern to the information industry and present these positions to governments andinternational organizations. WITSA members are:

Argentina Cámara de Empresas de Software y Servicios Informáticos (CESSI)UURRLL:: hhttttpp::////wwwwww..cceessssii..oorrgg..aarr // EE--mmaaiill:: ccaammaarraa@@cceessssii..oorrgg..aarr

Australia Australian Information Industry Association (AIIA)UURRLL:: hhttttpp::////wwwwww..aaiiiiaa..ccoomm..aauu// EE--mmaaiill:: aaiiiiaa@@aaiiiiaa..ccoomm..aauu

Bangladesh Bangladesh Computer Samity (BCS)UURRLL:: hhttttpp::////wwwwww..ssaammiittyy..oorrgg EE--mmaaiill:: ssaammiittyy@@ddhhaakkaa..aaggnnii..ccoomm

Brazil Sociedade de Usuários de Informática e Telecomunicações - Sao Paulo (Sucesu-SP)UURRLL:: hhttttpp::////wwwwww..ssuucceessuusspp..ccoomm..bbrr EE--mmaaiill:: ssuucceessuusspp@@ssuucceessuusspp..ccoomm..bbrr

Canada Information Technology Association of Canada (ITAC)UURRLL:: hhttttpp::////wwwwww..iittaacc..ccaa// EE--mmaaiill:: iinnffoo@@iittaacc..ccaa

China, Taipei Information Service Industry Association of China, Taipei (CISA)UURRLL:: hhttttpp::////wwwwww..cciissaanneett..oorrgg..ttww// EE--mmaaiill:: cciissaa@@mmaaiill..cciissaanneett..oorrgg..ttww

Colombia Colombian Software Industry Federation (FEDESOFT) UURRLL:: wwwwww..ffeeddeessoofftt..oorrgg EE--mmaaiill:: pprrooyyeeccttooss@@ccaattii..oorrgg..ccoo

Czech Republic Association for Consulting to Business (Asociace Pro Poradenství v Podnikání - APP)EE--mmaaiill eeffffiicciieennccyy@@ppoosstt..cczz

Ecuador Association Ecuatoriana de Tecnologia de Informacion y Servicios (AETIS) [email protected]:: hhttttpp::////wwwwww..aaeettiiss..oorrgg..eecc

Egypt The Co-operative Society for Computers of Egypt (CSCE) EE--mmaaiill:: jjuummbbooccoo@@ssttaarrnneett..ccoomm..eegg

Finland Information Technology Services Association (Tietotekniikan Palveluliitto - TIPAL)UURRLL:: hhttttpp::////wwwwww..ttiippaall..ffii//iinnddeexx..hhttmmll EE--mmaaiill:: ttiippaall@@ttiippaall..ffii

France Syntec InformatiqueUURRLL:: hhttttpp::////wwwwww..ssyynntteecc--iinnffoorrmmaattiiqquuee..ffrr // jjppeeyybbeerrtt@@ssyynntteecc--iinnffoorrmmaattiiqquuee..ffrr

Germany Bundesverband Informationstechnologien (BVITeV)UURRLL:: hhttttpp::////wwwwww..bbvviitt..ddee// EE--mmaaiill:: IINNFFOO@@BBVVIITT..ddee

Greece Federation of Hellenic Information Technology Enterprises (SEPE)UURRLL:: hhttttpp::////wwwwww..sseeppee..ggrr// EE--mmaaiill:: sseeppee@@ccoommppuulliinnkk..ggrr

Hong Kong Hong Kong Information Technology Federation (HKITF)UURRLL:: hhttttpp::////wwwwww..hhkkiittff..oorrgg..hhkk// EE--mmaaiill:: EEddwwaarrdd@@aabbcc..ccoomm..hhkk

India National Association of Software and Service Companies (NASSCOM)UURRLL:: hhttttpp::////wwwwww..nnaassssccoomm..oorrgg// EE--mmaaiill:: nnaassssccoomm@@nnaassssccoomm..oorrgg

Israel Israeli Association of Software Houses (IASH)UURRLL:: hhttttpp::////wwwwww..iiaasshh..oorrgg..iill// EE--mmaaiill:: ssooffttwwaarree@@iinndduussttrryy..oorrgg..iill

Italy Associazione Nazionale Aziende Servizi Informatica e TelematicaUURRLL:: hhttttpp::////wwwwww..aannaassiinn..iitt// EE--mmaaiill:: AAnnaassiinn@@aannaassiinn..iitt

Japan Japan Information Service Industry Association (JISA)UURRLL:: hhttttpp::////wwwwww..jjiissaa..oorr..jjpp// EE--mmaaiill:: iinnffoo@@jjiissaa..oorr..jjpp

Lithuania Association of the information technology, telecommunications and office equipment companies of Lithuania (INFOBALT) UURRLL:: wwwwww..iinnffoobbaalltt..lltt EE--mmaaiill:: ooffffiiccee@@iinnffoobbaalltt..lltt

Malaysia Association of the Computer Industry (PIKOM)UURRLL:: hhttttpp::////wwwwww..ppiikkoomm..oorrgg..mmyy EE--mmaaiill:: iinnffoo@@ppiikkoomm..oorrgg..mmyy

WITSA Members

25


Mexico Asociación Mexicana de la Industria de Tecnologías de Información (AMITI)AAMMIITTII:: hhttttpp::////wwwwww..aammiittii..oorrgg..mmxx// EE--mmaaiill:: aammiittii@@ssppiinn..ccoomm..mmxx

Mongolia Mongolian National Information Technology AssociationEE--mmaaiill:: bbaaddaarrcchh@@mmaaggiiccnneett..mmnn

Morocco L’Association des Professionnels de L’Informatique de la Bureautique et de la Telematique (APEBI) UURRLL:: hhttttpp::////wwwwww..aappeebbii..oorrgg..mmaa// EE--mmaaiill:: aappeebbii@@aappeebbii..oorrgg..mmaa

Netherlands Federation of Dutch Branch Associations in Information Technology (Federatie Nederlandse IT - FENIT) UURRLL:: hhttttpp::////wwwwww..ffeenniitt..nnll// EE--mmaaiill:: bbuurreeaauu@@ffeenniitt..nnll

New Zealand Information Technology Association of New Zealand (ITANZ)UURRLL:: hhttttpp::////wwwwww..iittaannzz..oorrgg..nnzz// EE--mmaaiill:: iinnffoo@@iittaannzz..oorrgg..nnzz

Northern Ireland Momentum: The Northern Ireland ICT FederationUURRLL:: hhttttpp::////wwwwww..mmoommeennttuummnnii..oorrgg// EE--mmaaiill:: bbiillllyy@@mmoommeennttuummnnii..oorrgg

Norway ICT Norway (IKT Norge) / http://www.ikt-norge.noEE--mmaaiill:: bbtt@@iikktt--nnoorrggee..nnoo

Poland Polish Chamber of Information Technology and Telecommunications (Polska Izba Informatyki i Telekomunikacji - PIIiT)UURRLL:: hhttttpp::////wwwwww..ppiiiitt..oorrgg..ppll// EEmmaaiill:: ppiiiitt@@iikkpp..aattmm..ccoomm..ppll

Portugal Associação Portugesa das Empresas de Tecnologias de Informação e Comunicações (APESI)EE--mmaaiill:: aappeessii@@ttrreeaall..pptt

Republic of Korea Federation of Korean Information Industries (FKII)UURRLL:: hhttttpp::////wwwwww..ffkkiiii..oorr..kkrr// EE--mmaaiill:: ggrraanntt@@ffkkiiii..oorrgg

Romania Association for Information Technology and Communications of Romania (ATIC)UURRLL:: hhttttpp::////wwwwww..aattiicc..oorrgg..rroo EE--mmaaiill:: aattiicc@@ssooffttnneett..rroo

Singapore Singapore Information Technology Federation (SITF)UURRLL:: wwwwww..ssiittff..oorrgg..ssgg EE--mmaaiill:: ssiittff@@ssiittff..oorrgg..ssgg

South Africa Information Industry South Africa (IISA)UURRLL:: hhttttpp::////wwwwww..iinnffoorrmmaattiioonniinndduussttrryy..oorrgg..zzaa// EE--mmaaiill:: iinnffoo@@iinnffoorrmmaattiioonniinndduussttrryy..oorrgg..zzaa

Spain Asociación Española de Empresas de Tecnologías de la Información (SEDISI)UURRLL:: hhttttpp::////wwwwww..sseeddiissii..eess EE--mmaaiill:: iinnffoo@@sseeddiissii..eess

Sweden Swedish IT-companies' Organisation AB (Svenska IT-Företagens Organisation AB)UURRLL:: hhttttpp::////wwwwww..iittffoorreettaaggeenn..ssee// EE--mmaaiill:: iinnffoo@@iittffoorreettaaggeenn..ssee

Thailand The Association of Thai Computer Industry (ATCI)UURRLL:: hhttttpp::////wwwwww..aattccii..oorr..tthh// EE--mmaaiill:: IInnffoo@@AATTCCII..oorr..tthh

United Kingdom Computing Services & Software Association (CSSA)UURRLL:: hhttttpp::////wwwwww..ccssssaa..ccoo..uukk// EE--mmaaiill:: ccssssaa@@ccssssaa..ccoo..uukk

United States Information Technology Association of America (ITAA)UURRLL:: hhttttpp::////wwwwww..iittaaaa..oorrgg// EE--mmaaiill:: jjmmccwwiilllliiaammss@@iittaaaa..oorrgg

Venezuela CAVEDATOS - Venezuelan Association of Software Houses UURRLL:: wwwwww..ccaavveeddaattooss..oorrgg EE--mmaaiill:: ccaavveeddaattoo@@tteellcceell..nneett..vvee

Zimbabwe Computer Suppliers' Association of Zimbabwe (COMSA) / [email protected]

26

WWoorrllddwwiiddee IICCTT SSppeennddiinngg bbyy CCoouunnttrryy

11999944 11999955 11999966 11999977 11999988 11999999 22000000 9933--0011CCOOUUNNTTRRYY SPENDING % 0F SPENDING SPENDING SPENDING SPENDING SPENDING SPENDING SPENDING SPENDING % OF

(US$M) WORLD (US$M) (US$M) (US$M) (US$M) (US$M) (US$M) (US$M) (US$M) WORLD CAGR

United States 484,993 36.0% 518,492 557,252 599,572 642,798 719,724 761,863 805,857 812,635 33.6% 6.7%Japan 227,042 16.8% 245,053 279,798 299,189 316,723 314,415 361,964 395,426 413,772 17.1% 7.8%Germany 106,860 7.9% 108,051 125,825 124,804 119,165 132,532 139,417 147,706 154,645 6.4% 4.7%United Kingdom 70,990 5.3% 75,046 85,484 91,489 102,126 111,072 116,847 129,611 137,726 5.7% 8.6%France 75,970 5.6% 76,851 90,660 92,894 91,074 99,515 102,984 112,521 120,569 5.0% 5.9%China (PRC) 9,858 0.7% 11,896 20,401 25,177 27,887 39,427 47,871 57,900 66,612 2.8% 27.0%Italy 38,031 2.8% 41,958 45,353 50,316 49,875 53,547 56,272 61,633 64,555 2.7% 6.8%Canada 37,908 2.8% 39,536 41,166 44,060 47,459 50,838 55,345 58,831 60,896 2.5% 6.1%Brazil 15,487 1.1% 14,567 18,882 25,968 33,896 38,732 46,007 49,397 50,031 2.1% 15.8%Australia 22,733 1.7% 26,092 27,545 30,814 33,457 33,980 36,755 36,895 37,673 1.6% 6.5%Netherlands 21,000 1.6% 22,262 26,207 27,062 26,402 30,594 32,459 34,916 37,145 1.5% 7.4%Korea 16,176 1.2% 18,441 23,168 30,479 27,828 20,055 24,443 30,310 32,301 1.3% 9.0%Spain 19,188 1.4% 18,674 21,673 23,908 22,649 25,204 26,541 28,826 30,366 1.3% 5.9%Switzerland 18,308 1.4% 18,075 21,631 21,557 20,149 22,767 23,768 24,915 25,952 1.1% 4.5%Sweden 15,883 1.2% 15,808 17,915 19,404 19,127 21,650 21,842 23,701 24,874 1.0% 5.8%India 4,804 0.4% 6,073 7,250 6,755 7,805 12,935 15,541 17,968 19,662 0.8% 19.3%Mexico 13,773 1.0% 14,995 10,619 12,866 14,257 14,533 16,198 18,386 19,211 0.8% 4.2%Belgium 11,866 0.9% 12,621 14,757 15,370 15,024 16,785 17,652 18,128 19,203 0.8% 6.2%Other Latin America 9,266 0.7% 10,058 11,687 13,269 14,421 15,191 16,266 17,590 18,192 0.8% 8.8%Taiwan 8,290 0.6% 9,108 9,185 10,142 12,116 13,396 16,017 17,243 17,963 0.7% 10.1%Denmark 8,885 0.7% 9,233 11,246 11,808 11,305 12,805 13,524 14,873 15,671 0.6% 7.4%Hong Kong 6,895 0.5% 7,738 8,549 10,366 12,013 12,172 12,772 14,323 14,814 0.6% 10.0%Austria 9,437 0.7% 9,020 10,806 10,905 10,648 11,971 12,396 13,747 14,311 0.6% 5.3%Other Middle East/Africa 7,326 0.5% 8,008 9,276 10,535 10,929 11,388 11,975 13,826 13,976 0.6% 8.4%Argentina 6,722 0.5% 7,994 9,414 9,413 9,971 10,644 10,767 11,728 11,642 0.5% 7.1%Norway 6,618 0.5% 6,654 8,169 8,815 8,962 9,651 10,268 10,967 11,606 0.5% 7.3%South Africa 6,869 0.5% 7,564 8,649 9,283 9,690 10,197 10,898 10,812 11,430 0.5% 6.6%Poland 1,772 0.1% 2,048 2,745 3,277 3,706 7,270 8,430 9,570 10,489 0.4% 24.9%Colombia 2,350 0.2% 2,568 2,983 4,131 6,146 7,298 8,694 9,874 10,434 0.4% 20.5%Finland 4,365 0.3% 5,501 7,167 7,471 7,395 8,293 8,793 9,476 10,002 0.4% 10.9%Russia 7,375 0.5% 8,597 6,188 7,185 8,461 7,504 7,944 9,140 9,908 0.4% 3.8%Singapore 3,921 0.3% 4,672 5,735 6,626 7,404 7,429 8,025 8,916 9,592 0.4% 11.8%Turkey 4,133 0.3% 3,313 2,777 4,050 5,047 6,642 8,671 9,653 9,313 0.4% 10.7%Israel 4,146 0.3% 4,711 5,206 5,297 5,955 6,975 8,322 8,640 8,329 0.3% 9.1%Portugal 2,396 0.2% 3,899 4,981 5,359 5,226 5,990 6,414 7,434 7,371 0.3% 15.1%Greece 2,137 0.2% 3,616 4,424 4,867 4,969 5,430 6,078 6,963 7,280 0.3% 16.6%New Zealand 3,713 0.3% 4,357 5,020 5,237 5,612 5,753 6,549 6,831 7,164 0.3% 8.6%Ireland 2,607 0.2% 3,169 3,775 4,210 4,352 5,071 5,556 6,350 6,523 0.3% 12.1%Malaysia 3,108 0.2% 3,531 4,438 5,434 5,380 4,762 5,263 6,066 6,325 0.3% 9.3%Saudi Arabia/Gulf States 3,305 0.2% 3,573 3,649 4,184 4,714 4,238 5,064 5,989 6,194 0.3% 8.2%Chile 2,319 0.2% 2,457 2,719 3,142 3,706 4,102 4,824 5,468 5,715 0.2% 11.9%Other Asia Pacific 2,101 0.2% 2,512 2,919 3,554 4,419 4,182 4,426 4,954 5,357 0.2% 12.4%Czech Republic 1,945 0.1% 2,193 3,094 3,350 3,416 3,734 4,284 4,649 4,954 0.2% 12.4%Venezuela 2,227 0.2% 1,979 2,724 2,978 3,312 3,994 4,566 4,753 4,943 0.2% 10.5%Thailand 3,408 0.3% 3,857 4,464 5,214 4,370 3,142 3,853 4,409 4,751 0.2% 4.2%Hungary 1,624 0.1% 1,810 1,733 1,933 2,040 3,529 3,984 4,324 4,646 0.2% 14.0%Indonesia 2,803 0.2% 3,628 4,337 4,462 4,775 1,828 2,889 3,320 3,540 0.1% 3.0%Philippines 1,301 0.1% 1,551 1,933 2,312 2,432 1,951 2,466 2,883 3,131 0.1% 11.6%Other Eastern Europe 759 0.1% 866 991 1,249 1,499 1,967 2,265 2,666 2,965 0.1% 18.6%Egypt 878 0.1% 949 1,101 1,315 1,509 1,798 2,047 2,275 2,383 0.1% 13.3%Vietnam 322 0.0% 450 740 1,001 1,351 1,313 1,735 1,954 2,124 0.1% 26.6%Slovakia 509 0.0% 575 702 754 756 1,182 1,334 1,567 1,751 0.1% 16.7%Slovenia 383 0.0% 435 547 582 617 729 887 954 996 0.0% 12.7%Romania 283 0.0% 327 332 365 450 586 747 858 956 0.0% 16.4%Bulgaria 241 0.0% 279 304 267 301 381 447 494 530 0.0% 10.3%

GGrraanndd TToottaall $$11,,334477,,660099 110000..00%% $$11,,443377,,229900 $$11,,661100,,229966 $$11,,773366,,002288 $$11,,882277,,007722 $$11,,998822,,779933 $$22,,115533,,221111 $$22,,332288,,446699 $$22,,441155,,009988 110000..00%% 77..66%%

((WWoorrllddwwiiddee SSuummmmaarryy))

2200001111999933

27


WWoorrllddwwiiddee TTeelleeccoommmmuunniiccaattiioonnss SSppeennddiinngg bbyy CCoouunnttrryy



United States 181,331 33.7% 195,166 205,577 209,587 220,067 231,070 242,623 252,328 265,954 25.6% 4.9%Japan 76,435 14.2% 89,001 108,030 128,892 152,092 164,628 192,661 208,844 225,761 21.8% 14.5%Germany 44,703 8.3% 43,711 53,682 51,831 47,477 48,208 49,600 52,775 56,385 5.4% 2.9%United Kingdom 23,119 4.3% 24,655 28,756 31,743 35,533 37,271 38,326 42,541 46,370 4.5% 9.1%China (PRC) 6,930 1.3% 7,384 15,057 18,542 18,857 29,126 35,181 39,403 44,020 4.2% 26.0%France 26,532 4.9% 26,261 31,526 32,720 31,215 32,070 33,169 36,399 39,348 3.8% 5.0%Italy 18,035 3.3% 21,909 23,570 27,478 27,229 27,988 29,020 31,010 32,104 3.1% 7.5%Brazil 7,891 1.5% 5,984 9,696 13,924 20,109 22,601 30,339 31,364 31,703 3.1% 19.0%Canada 12,785 2.4% 13,584 13,916 15,177 16,648 17,279 19,232 20,386 21,266 2.0% 6.6%Australia 10,208 1.9% 12,036 13,271 15,427 16,854 16,905 17,573 17,745 18,384 1.8% 7.6%Korea 8,264 1.5% 9,288 11,905 16,627 15,737 12,885 13,451 14,796 16,127 1.6% 8.7%Spain 10,269 1.9% 9,881 11,787 13,694 12,644 13,037 13,685 14,517 15,186 1.5% 5.0%Other Latin America 7,816 1.5% 8,348 9,584 10,560 11,257 12,001 12,793 13,796 14,509 1.4% 8.0%Netherlands 7,445 1.4% 7,852 9,802 10,421 9,967 10,530 11,046 11,952 13,157 1.3% 7.4%India 2,995 0.6% 3,621 4,273 3,811 4,581 9,638 11,329 12,054 12,532 1.2% 19.6%Taiwan 5,552 1.0% 6,053 6,058 6,513 7,791 8,956 10,310 10,918 11,329 1.1% 9.3%Mexico 9,068 1.7% 9,897 7,205 7,873 8,389 8,052 8,930 10,166 10,806 1.0% 2.2%Other Middle East/Africa 6,914 1.3% 7,499 8,746 9,884 10,152 10,428 10,711 10,711 10,711 1.0% 5.6%Hong Kong 4,536 0.8% 5,065 5,849 7,354 8,767 9,195 9,515 10,221 10,579 1.0% 11.2%Switzerland 7,483 1.4% 6,661 7,908 8,015 7,344 7,637 7,917 8,427 8,927 0.9% 2.2%Colombia 1,171 0.2% 1,162 1,360 2,276 4,163 5,208 6,514 7,627 8,245 0.8% 27.6%Argentina 4,700 0.9% 5,607 6,968 6,740 6,836 6,863 6,961 7,366 7,630 0.7% 6.2%Sweden 5,701 1.1% 5,159 5,950 6,736 6,294 6,303 6,544 7,197 7,386 0.7% 3.3%Turkey 2,994 0.6% 2,506 1,886 2,876 3,550 4,746 6,343 6,864 7,358 0.7% 11.9%Belgium 4,167 0.8% 4,468 5,597 6,038 5,759 5,883 6,159 6,667 7,247 0.7% 7.2%Poland 587 0.1% 667 1,079 1,201 1,317 4,384 5,364 5,935 6,458 0.6% 34.9%Austria 4,034 0.7% 3,308 4,049 4,218 4,073 4,234 4,396 5,055 5,419 0.5% 3.8%Denmark 3,088 0.6% 3,156 3,831 4,080 3,874 3,974 4,145 4,965 5,413 0.5% 7.3%Greece 1,283 0.2% 2,593 3,173 3,607 3,699 3,887 4,309 4,660 4,899 0.5% 18.2%Singapore 1,914 0.4% 2,384 2,917 3,189 3,700 3,971 4,193 4,453 4,694 0.5% 11.9%Russia 2,813 0.5% 3,194 2,469 2,965 3,276 3,618 3,997 4,378 4,652 0.4% 6.5%South Africa 2,847 0.5% 3,023 4,068 4,185 4,149 3,668 3,899 4,207 4,455 0.4% 5.8%Other Asia Pacific 1,459 0.3% 1,715 1,909 2,303 2,787 3,010 3,250 3,771 4,246 0.4% 14.3%Israel 2,053 0.4% 2,326 2,595 2,453 2,868 3,282 4,137 4,137 4,137 0.4% 9.2%Portugal 1,121 0.2% 2,524 3,188 3,532 3,487 3,587 3,761 4,302 4,101 0.4% 17.6%Chile 1,311 0.2% 1,356 1,525 1,856 2,271 2,577 3,208 3,773 4,010 0.4% 15.0%Norway 2,640 0.5% 2,540 3,165 3,529 3,419 3,351 3,478 3,778 3,979 0.4% 5.3%New Zealand 1,566 0.3% 1,955 2,413 2,450 2,842 2,905 3,143 3,481 3,783 0.4% 11.7%Malaysia 1,721 0.3% 1,929 2,351 2,849 2,815 2,974 3,088 3,377 3,515 0.3% 9.3%Finland 1,431 0.3% 2,273 2,926 3,062 2,925 2,960 3,059 3,193 3,372 0.3% 11.3%Saudi Arabia/Gulf States 1,958 0.4% 2,044 2,083 2,406 2,669 2,953 3,276 3,276 3,276 0.3% 6.6%Ireland 1,277 0.2% 1,711 2,048 2,430 2,559 2,620 2,814 3,017 3,158 0.3% 12.0%Venezuela 1,293 0.2% 1,172 1,787 1,851 1,929 2,101 2,563 2,744 2,871 0.3% 10.5%Thailand 1,844 0.3% 2,076 2,317 2,524 2,344 2,052 2,359 2,601 2,810 0.3% 5.4%Hungary 560 0.1% 636 706 728 732 2,026 2,329 2,514 2,688 0.3% 21.6%Indonesia 1,965 0.4% 2,551 3,027 2,960 3,434 1,425 2,054 2,215 2,311 0.2% 2.1%Czech Republic 593 0.1% 673 1,248 1,291 1,325 1,643 2,039 2,159 2,231 0.2% 18.0%Vietnam 160 0.0% 264 512 701 921 1,061 1,426 1,589 1,709 0.2% 34.4%Philippines 841 0.2% 937 1,087 1,201 1,331 1,196 1,489 1,573 1,663 0.2% 8.9%Egypt 568 0.1% 603 721 867 980 1,098 1,240 1,294 1,337 0.1% 11.3%Other Eastern Europe 272 0.1% 309 461 503 634 798 1,006 1,216 1,292 0.1% 21.5%Slovakia 176 0.0% 200 298 293 305 669 780 947 1,067 0.1% 25.2%Romania 107 0.0% 121 149 150 214 305 435 490 539 0.1% 22.4%Slovenia 133 0.0% 152 237 248 272 338 437 490 506 0.0% 18.1%Bulgaria 96 0.0% 109 136 128 156 192 235 250 261 0.0% 13.3%

GGrraanndd TToottaall $$553388,,775544 110000..00%% $$558811,,226611 $$666666,,443322 $$772288,,550022 $$777766,,661177 $$883311,,336644 $$991111,,884400 $$997755,,991166 $$11,,003377,,887777 110000..00%% 88..55%%


2200001111999933

28


WWoorrllddwwiiddee IITT SSppeennddiinngg bbyy CCoouunnttrryy



United States 303,662 37.5% 323,326 351,675 389,985 422,731 488,654 519,240 553,529 546,681 39.7% 7.6%Japan 150,607 18.6% 156,052 171,768 170,297 164,631 149,787 169,304 186,582 188,012 13.7% 2.8%Germany 62,157 7.7% 64,340 72,144 72,973 71,688 84,324 89,817 94,931 98,260 7.1% 5.9%United Kingdom 47,872 5.9% 50,391 56,728 59,746 66,593 73,801 78,521 87,070 91,356 6.6% 8.4%France 49,438 6.1% 50,590 59,135 60,174 59,859 67,445 69,815 76,122 81,221 5.9% 6.4%Canada 25,123 3.1% 25,952 27,250 28,883 30,810 33,560 36,113 38,445 39,630 2.9% 5.9%Italy 19,996 2.5% 20,049 21,783 22,838 22,647 25,559 27,252 30,623 32,450 2.4% 6.2%Netherlands 13,555 1.7% 14,411 16,406 16,641 16,436 20,064 21,412 22,964 23,988 1.7% 7.4%China (PRC) 2,928 0.4% 4,512 5,343 6,636 9,030 10,301 12,689 18,496 22,591 1.6% 29.1%Australia 12,525 1.5% 14,056 14,273 15,388 16,603 17,075 19,182 19,150 19,289 1.4% 5.5%Brazil 7,597 0.9% 8,583 9,186 12,044 13,787 16,131 15,668 18,032 18,328 1.3% 11.6%Sweden 10,182 1.3% 10,649 11,965 12,668 12,833 15,348 15,298 16,504 17,487 1.3% 7.0%Switzerland 10,825 1.3% 11,414 13,722 13,542 12,804 15,129 15,851 16,489 17,025 1.2% 5.8%Korea 7,912 1.0% 9,153 11,262 13,852 12,091 7,170 10,993 15,514 16,174 1.2% 9.3%Spain 8,919 1.1% 8,793 9,886 10,215 10,004 12,167 12,857 14,309 15,180 1.1% 6.9%Belgium 7,700 1.0% 8,153 9,160 9,331 9,266 10,902 11,494 11,461 11,956 0.9% 5.7%Denmark 5,797 0.7% 6,077 7,415 7,728 7,432 8,831 9,378 9,908 10,258 0.7% 7.4%Austria 5,402 0.7% 5,712 6,757 6,687 6,575 7,737 8,001 8,692 8,892 0.6% 6.4%Mexico 4,705 0.6% 5,098 3,414 4,993 5,868 6,481 7,268 8,220 8,405 0.6% 7.5%Norway 3,978 0.5% 4,114 5,004 5,286 5,543 6,300 6,790 7,189 7,626 0.6% 8.5%India 1,809 0.2% 2,452 2,977 2,944 3,224 3,297 4,211 5,914 7,131 0.5% 18.7%South Africa 4,021 0.5% 4,541 4,581 5,098 5,541 6,529 6,999 6,606 6,975 0.5% 7.1%Taiwan 2,739 0.3% 3,055 3,127 3,629 4,325 4,440 5,707 6,325 6,634 0.5% 11.7%Finland 2,934 0.4% 3,228 4,241 4,409 4,470 5,333 5,734 6,283 6,630 0.5% 10.7%Russia 4,562 0.6% 5,403 3,718 4,220 5,186 3,885 3,947 4,762 5,257 0.4% 1.8%Singapore 2,007 0.2% 2,288 2,818 3,437 3,704 3,457 3,831 4,463 4,899 0.4% 11.8%Hong Kong 2,359 0.3% 2,673 2,700 3,012 3,245 2,976 3,257 4,102 4,235 0.3% 7.6%Israel 2,093 0.3% 2,385 2,611 2,843 3,087 3,693 4,184 4,502 4,192 0.3% 9.1%Poland 1,184 0.1% 1,381 1,667 2,076 2,389 2,886 3,066 3,636 4,031 0.3% 16.5%Argentina 2,022 0.3% 2,387 2,446 2,673 3,135 3,781 3,807 4,362 4,012 0.3% 8.9%Other Latin America 1,450 0.2% 1,710 2,102 2,709 3,163 3,191 3,473 3,794 3,683 0.3% 12.4%New Zealand 2,148 0.3% 2,402 2,607 2,787 2,771 2,848 3,406 3,349 3,381 0.2% 5.8%Ireland 1,329 0.2% 1,458 1,726 1,780 1,793 2,451 2,742 3,333 3,365 0.2% 12.3%Portugal 1,275 0.2% 1,374 1,793 1,827 1,739 2,403 2,653 3,132 3,270 0.2% 12.5%Other Middle East/Africa 412 0.1% 509 530 651 777 961 1,264 3,115 3,265 0.2% 29.5%Saudi Arabia/Gulf States 1,347 0.2% 1,529 1,566 1,777 2,045 1,285 1,788 2,714 2,918 0.2% 10.1%Malaysia 1,387 0.2% 1,602 2,088 2,586 2,565 1,788 2,175 2,689 2,809 0.2% 9.2%Czech Republic 1,353 0.2% 1,520 1,846 2,058 2,091 2,091 2,245 2,489 2,722 0.2% 9.1%Greece 854 0.1% 1,023 1,251 1,260 1,270 1,543 1,768 2,303 2,381 0.2% 13.7%Colombia 1,179 0.1% 1,405 1,623 1,855 1,982 2,090 2,179 2,247 2,189 0.2% 8.0%Venezuela 934 0.1% 807 937 1,127 1,383 1,893 2,003 2,009 2,072 0.2% 10.5%Hungary 1,063 0.1% 1,173 1,027 1,205 1,307 1,503 1,655 1,810 1,958 0.1% 7.9%Turkey 1,139 0.1% 807 891 1,175 1,496 1,897 2,328 2,789 1,955 0.1% 7.0%Thailand 1,564 0.2% 1,781 2,147 2,690 2,026 1,091 1,494 1,808 1,941 0.1% 2.7%Chile 1,008 0.1% 1,101 1,195 1,287 1,434 1,525 1,616 1,695 1,704 0.1% 6.8%Other Eastern Europe 487 0.1% 557 530 746 865 1,168 1,259 1,450 1,673 0.1% 16.7%Philippines 460 0.1% 614 846 1,111 1,101 755 977 1,310 1,468 0.1% 15.6%Indonesia 838 0.1% 1,077 1,310 1,502 1,341 402 835 1,106 1,228 0.1% 4.9%Other Asia Pacific 642 0.1% 797 1,009 1,251 1,632 1,173 1,176 1,184 1,112 0.1% 7.1%Egypt 310 0.0% 346 381 447 529 700 807 981 1,046 0.1% 16.4%Slovakia 332 0.0% 375 403 461 452 513 554 621 684 0.0% 9.4%Slovenia 249 0.0% 284 310 334 345 391 450 464 490 0.0% 8.8%Romania 176 0.0% 206 182 214 236 281 313 368 416 0.0% 11.4%Vietnam 162 0.0% 186 228 300 430 252 309 365 415 0.0% 12.5%Bulgaria 145 0.0% 170 168 139 145 189 212 244 269 0.0% 8.0%

GGrraanndd TToottaall $$880088,,885555 110000..00%% $$885566,,003300 $$994433,,886644 $$11,,000077,,552266 $$11,,005500,,445555 $$11,,115511,,442299 $$11,,224411,,337700 $$11,,335522,,555533 $$11,,337777,,222211 110000..00%% 66..99%%


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WWoorrllddwwiiddee IITT IInntteerrnnaall SSppeennddiinngg bbyy CCoouunnttrryy



United States 102,599 33.8% 101,767 100,787 99,410 98,515 110,088 105,522 103,421 107,428 31.1% 0.6%Japan 63,261 20.8% 64,072 63,772 63,323 63,135 60,419 65,533 65,045 67,786 19.6% 0.9%Germany 25,056 8.3% 25,345 25,581 25,652 25,646 27,419 26,897 27,780 29,075 8.4% 1.9%France 22,899 7.5% 23,138 23,766 24,128 24,369 26,509 24,996 26,637 28,543 8.3% 2.8%United Kingdom 22,263 7.3% 22,209 22,093 22,084 22,361 24,209 24,141 25,284 26,723 7.7% 2.3%Canada 10,383 3.4% 10,195 9,989 9,871 9,792 10,023 10,124 10,401 10,865 3.1% 0.6%Netherlands 5,811 1.9% 5,773 5,763 5,739 5,725 5,936 5,955 6,208 6,578 1.9% 1.6%Italy 5,190 1.7% 5,227 5,316 5,376 5,364 5,629 5,566 5,888 6,303 1.8% 2.5%Switzerland 4,964 1.6% 4,915 4,867 4,792 4,737 5,024 4,826 4,973 5,182 1.5% 0.5%Sweden 4,275 1.4% 4,304 4,284 4,334 4,334 4,454 4,566 4,828 5,137 1.5% 2.3%Australia 4,830 1.6% 4,778 4,644 4,573 4,471 4,619 4,767 4,768 4,953 1.4% 0.3%Belgium 3,248 1.1% 3,269 3,276 3,259 3,279 3,472 3,476 3,630 3,795 1.1% 2.0%Brazil 2,375 0.8% 2,482 2,585 2,680 2,698 3,181 3,380 3,414 3,583 1.0% 5.3%Denmark 2,578 0.8% 2,581 2,605 2,624 2,647 2,927 2,925 3,009 3,186 0.9% 2.7%Spain 2,280 0.8% 2,320 2,316 2,321 2,327 2,655 2,467 2,618 2,786 0.8% 2.5%Korea 1,823 0.6% 1,873 1,948 1,983 2,000 1,946 2,322 2,386 2,731 0.8% 5.2%Austria 2,221 0.7% 2,235 2,251 2,268 2,276 2,519 2,418 2,464 2,563 0.7% 1.8%Mexico 1,448 0.5% 1,454 1,343 1,909 1,943 2,097 2,171 2,188 2,326 0.7% 6.1%South Africa 1,295 0.4% 1,328 1,446 1,485 1,528 1,792 1,766 1,871 1,961 0.6% 5.3%Russia 940 0.3% 1,030 1,130 1,230 1,400 1,261 1,436 1,593 1,728 0.5% 7.9%Norway 1,332 0.4% 1,331 1,332 1,334 1,349 1,503 1,525 1,618 1,713 0.5% 3.2%Taiwan 830 0.3% 833 888 957 1,032 1,203 1,469 1,526 1,658 0.5% 9.0%Finland 1,198 0.4% 1,230 1,233 1,243 1,237 1,395 1,479 1,559 1,649 0.5% 4.1%India 521 0.2% 597 591 622 655 896 1,033 1,240 1,488 0.4% 14.0%China (PRC) 378 0.1% 404 439 495 557 560 904 1,097 1,324 0.4% 17.0%Singapore 640 0.2% 727 834 872 911 946 959 1,051 1,153 0.3% 7.6%Hong Kong 711 0.2% 708 761 794 829 808 826 852 888 0.3% 2.8%Poland 334 0.1% 402 458 502 528 702 705 778 867 0.3% 12.7%New Zealand 861 0.3% 847 839 830 823 788 822 836 834 0.2% -0.4%Israel 648 0.2% 665 674 687 691 730 871 805 803 0.2% 2.7%Colombia 614 0.2% 669 721 769 812 806 825 796 797 0.2% 3.3%Czech Republic 479 0.2% 507 534 561 574 577 630 689 746 0.2% 5.7%Ireland 423 0.1% 428 433 437 441 581 621 629 654 0.2% 5.6%Malaysia 504 0.2% 573 640 638 636 486 571 591 645 0.2% 3.1%Argentina 584 0.2% 587 593 603 615 614 685 624 634 0.2% 1.0%Portugal 391 0.1% 399 405 408 413 582 538 562 594 0.2% 5.4%Saudi Arabia/Gulf States 355 0.1% 358 386 428 404 171 496 531 557 0.2% 5.8%Venezuela 283 0.1% 302 328 359 393 447 479 496 504 0.1% 7.5%Hungary 235 0.1% 256 274 291 310 377 417 448 490 0.1% 9.6%Chile 397 0.1% 416 424 434 432 453 486 491 490 0.1% 2.7%Thailand 593 0.2% 640 734 662 596 295 396 422 467 0.1% -3.0%Greece 219 0.1% 226 236 239 241 338 343 355 375 0.1% 7.0%Other Middle East/Africa 30 0.0% 59 99 156 151 224 344 357 365 0.1% 36.8%Other Latin America 210 0.1% 225 243 256 260 242 358 346 364 0.1% 7.1%Philippines 175 0.1% 204 234 233 232 204 270 295 359 0.1% 9.4%Turkey 173 0.1% 179 202 223 247 315 359 234 333 0.1% 8.6%Other Eastern Europe 131 0.0% 141 146 147 145 220 241 280 324 0.1% 12.0%Other Asia Pacific 72 0.0% 79 85 95 105 171 241 211 274 0.1% 18.3%Egypt 103 0.0% 104 108 107 104 154 198 213 223 0.1% 10.1%Indonesia 98 0.0% 110 119 113 106 108 150 164 199 0.1% 9.3%Slovakia 85 0.0% 88 89 88 86 126 140 155 168 0.0% 8.9%Slovenia 56 0.0% 60 62 63 62 83 100 105 112 0.0% 9.1%Romania 39 0.0% 43 47 51 54 62 76 87 94 0.0% 11.6%Vietnam 15 0.0% 16 19 22 27 31 58 66 73 0.0% 21.9%Bulgaria 20 0.0% 21 23 26 24 35 41 45 50 0.0% 12.4%

GGrraanndd TToottaall $$330033,,447722 110000..00%% $$330044,,772288 $$330044,,999933 $$330044,,778844 $$330044,,662299 $$332233,,440099 $$332244,,990088 $$332288,,996633 $$334455,,550000 110000..00%% 11..66%%


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WWoorrllddwwiiddee IITT OOffffiiccee EEqquuiippmmeenntt SSppeennddiinngg bbyy CCoouunnttrryy



United States 4,661 20.5% 5,169 6,458 7,639 7,582 8,724 9,255 9,051 7,442 22.1% 6.0%Japan 4,268 18.8% 4,564 5,222 4,574 4,263 3,497 4,067 4,889 4,491 13.3% 0.6%Germany 2,992 13.2% 2,226 2,391 2,306 2,380 2,680 2,919 3,159 2,982 8.8% 0.0%France 1,562 6.9% 2,010 2,147 1,989 2,065 2,306 2,476 2,613 2,568 7.6% 6.4%United Kingdom 1,552 6.8% 2,281 2,302 1,951 2,020 1,975 2,010 2,312 2,194 6.5% 4.4%China (PRC) 224 1.0% 368 389 459 633 730 871 1,277 1,513 4.5% 26.9%Italy 943 4.2% 1,068 1,118 872 851 994 1,065 1,249 1,231 3.7% 3.4%Netherlands 667 2.9% 838 897 832 858 999 1,077 1,099 1,053 3.1% 5.9%Spain 610 2.7% 901 911 733 694 765 819 943 955 2.8% 5.8%Canada 553 2.4% 620 603 680 742 820 896 924 864 2.6% 5.7%Korea 424 1.9% 537 685 794 675 299 512 841 797 2.4% 8.2%Brazil 261 1.1% 316 394 457 542 592 523 645 623 1.8% 11.5%Australia 395 1.7% 520 530 497 522 510 590 558 508 1.5% 3.2%Switzerland 359 1.6% 349 356 342 366 426 462 500 474 1.4% 3.5%Belgium 274 1.2% 350 378 353 365 413 437 448 433 1.3% 5.9%Ireland 147 0.6% 206 219 187 186 274 312 398 374 1.1% 12.4%Sweden 227 1.0% 373 387 284 282 376 317 325 314 0.9% 4.1%Portugal 123 0.5% 172 190 160 158 221 263 308 308 0.9% 12.2%Mexico 177 0.8% 205 104 165 205 215 249 302 300 0.9% 6.8%India 74 0.3% 116 143 127 138 134 174 246 280 0.8% 18.0%Denmark 174 0.8% 228 245 231 237 266 287 306 278 0.8% 6.0%Taiwan 123 0.5% 147 139 159 193 189 250 282 273 0.8% 10.5%Greece 109 0.5% 176 173 145 140 159 195 275 268 0.8% 11.9%Austria 167 0.7% 202 219 207 212 232 240 277 258 0.8% 5.6%Russia 83 0.4% 214 239 254 294 193 190 218 238 0.7% 14.0%Other Latin America 74 0.3% 94 102 146 171 185 193 218 204 0.6% 13.5%Hong Kong 106 0.5% 135 127 133 143 121 140 196 190 0.6% 7.6%South Africa 138 0.6% 170 158 148 155 200 211 186 180 0.5% 3.4%Other Middle East/Africa 25 0.1% 31 33 29 36 43 53 162 168 0.5% 26.6%Norway 133 0.6% 182 181 154 157 169 180 170 167 0.5% 2.9%Finland 99 0.4% 174 158 123 136 152 159 168 166 0.5% 6.7%Singapore 77 0.3% 91 113 140 151 117 129 157 161 0.5% 9.6%Argentina 71 0.3% 97 111 97 121 158 141 181 156 0.5% 10.3%Malaysia 56 0.2% 67 91 115 114 72 91 125 119 0.4% 9.9%Poland 67 0.3% 52 59 70 77 92 98 106 114 0.3% 6.8%Israel 74 0.3% 91 95 95 101 102 111 136 110 0.3% 5.1%Saudi Arabia/Gulf States 62 0.3% 76 70 67 80 49 55 88 94 0.3% 5.3%Turkey 70 0.3% 47 44 59 77 89 111 141 89 0.3% 3.0%Thailand 61 0.3% 73 92 127 89 50 67 85 84 0.2% 4.1%Indonesia 57 0.3% 77 87 96 84 20 47 65 68 0.2% 2.2%New Zealand 55 0.2% 72 72 84 74 65 72 73 64 0.2% 1.9%Colombia 31 0.1% 45 56 64 67 66 66 71 63 0.2% 9.1%Venezuela 36 0.2% 26 33 42 57 62 62 62 62 0.2% 7.0%Czech Republic 52 0.2% 48 52 54 57 53 55 59 62 0.2% 2.2%Chile 30 0.1% 35 40 42 49 52 52 58 57 0.2% 8.2%Philippines 19 0.1% 27 41 57 56 35 46 54 53 0.2% 13.8%Hungary 32 0.1% 39 40 39 42 46 48 49 50 0.1% 5.7%Other Asia Pacific 40 0.2% 52 64 69 89 64 58 61 46 0.1% 1.7%Egypt 12 0.1% 15 16 18 24 30 31 37 38 0.1% 15.3%Slovenia 18 0.1% 19 20 21 22 23 27 26 27 0.1% 5.3%Vietnam 13 0.1% 15 17 20 29 15 17 21 24 0.1% 7.9%Slovakia 16 0.1% 17 19 20 22 18 18 21 23 0.1% 4.6%Bulgaria 10 0.0% 10 11 12 12 15 16 17 19 0.1% 8.8%Romania 8 0.0% 9 10 10 11 13 13 14 16 0.0% 8.5%Other Eastern Europe 7 0.0% 7 8 9 9 12 12 13 15 0.0% 10.1%



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United States 33,020 46.2% 37,780 40,669 46,802 54,010 65,250 75,006 90,969 96,556 49.2% 14.4%Germany 5,681 7.9% 6,739 8,948 8,419 8,215 11,535 12,600 13,310 14,697 7.5% 12.6%United Kingdom 4,431 6.2% 4,977 6,579 7,478 8,779 9,139 10,362 12,455 13,798 7.0% 15.3%Japan 7,611 10.6% 8,160 9,886 9,923 10,492 10,393 12,224 13,102 13,729 7.0% 7.7%France 3,579 5.0% 3,910 5,962 5,830 5,645 7,177 7,615 9,436 10,524 5.4% 14.4%Canada 2,055 2.9% 2,196 2,484 3,080 3,433 4,109 4,782 5,517 5,958 3.0% 14.2%Italy 2,688 3.8% 2,674 3,160 3,281 3,134 3,095 3,217 4,172 4,650 2.4% 7.1%Netherlands 1,488 2.1% 1,701 2,460 2,346 2,259 2,973 3,249 4,058 4,436 2.3% 14.6%Australia 1,123 1.6% 1,336 1,456 1,764 2,021 1,996 2,285 2,385 2,726 1.4% 11.7%Switzerland 1,105 1.5% 1,367 1,714 1,582 1,483 2,119 2,286 2,285 2,561 1.3% 11.1%Sweden 661 0.9% 733 907 968 942 1,518 1,664 2,059 2,307 1.2% 16.9%Spain 971 1.4% 956 1,082 1,076 1,039 1,498 1,656 1,999 2,243 1.1% 11.0%Brazil 467 0.7% 647 856 1,084 1,389 1,569 1,635 1,749 1,863 0.9% 18.9%Belgium 1,063 1.5% 1,164 1,459 1,349 1,315 1,710 1,837 1,450 1,617 0.8% 5.4%China (PRC) 63 0.1% 170 203 396 535 536 700 1,057 1,491 0.8% 48.5%Denmark 454 0.6% 510 696 669 655 1,097 1,165 1,259 1,407 0.7% 15.2%Austria 496 0.7% 587 785 735 704 934 1,004 1,198 1,332 0.7% 13.1%Norway 394 0.6% 422 576 578 590 705 770 1,028 1,145 0.6% 14.3%Finland 230 0.3% 259 466 434 417 663 716 971 1,086 0.6% 21.4%Korea 248 0.3% 374 470 748 723 354 752 840 1,027 0.5% 19.4%South Africa 330 0.5% 386 456 633 669 756 815 859 997 0.5% 14.8%Taiwan 160 0.2% 213 204 246 326 370 528 565 662 0.3% 19.4%Singapore 171 0.2% 212 298 405 470 415 518 557 656 0.3% 18.3%Mexico 370 0.5% 401 234 336 428 494 533 610 597 0.3% 6.2%Israel 247 0.3% 304 352 388 439 493 539 580 587 0.3% 11.4%Poland 87 0.1% 106 115 180 229 268 309 447 511 0.3% 24.9%India 58 0.1% 98 124 113 137 153 213 386 494 0.3% 30.7%Portugal 120 0.2% 126 161 160 157 187 203 400 452 0.2% 18.0%Ireland 108 0.2% 127 159 166 176 209 228 400 442 0.2% 19.3%Russia 257 0.4% 314 174 194 226 178 150 372 430 0.2% 6.6%Argentina 124 0.2% 172 233 306 394 409 419 422 410 0.2% 16.1%Czech Republic 87 0.1% 107 147 164 191 213 235 317 364 0.2% 19.6%Hong Kong 156 0.2% 182 186 225 269 262 296 311 357 0.2% 10.9%Other Middle East/Africa 39 0.1% 49 59 64 79 88 103 325 356 0.2% 31.7%Malaysia 114 0.2% 141 226 311 307 213 261 282 333 0.2% 14.4%Hungary 116 0.2% 124 116 144 161 180 198 290 325 0.2% 13.7%Greece 69 0.1% 77 114 117 119 119 129 286 323 0.2% 21.3%Saudi Arabia/Gulf States 111 0.2% 136 81 96 120 72 84 286 302 0.2% 13.3%New Zealand 233 0.3% 266 335 387 437 414 447 275 298 0.2% 3.1%Thailand 90 0.1% 108 176 266 195 105 182 221 293 0.1% 15.9%Turkey 90 0.1% 46 94 113 141 232 276 377 241 0.1% 13.0%Other Latin America 153 0.2% 185 212 292 364 240 237 219 237 0.1% 5.7%Other Eastern Europe 30 0.0% 37 40 82 90 112 134 159 182 0.1% 25.3%Venezuela 74 0.1% 59 63 82 103 142 150 165 178 0.1% 11.6%Colombia 43 0.1% 54 67 78 94 149 165 166 177 0.1% 19.5%Philippines 38 0.1% 62 74 100 96 62 84 114 127 0.1% 16.3%Other Asia Pacific 42 0.1% 59 78 104 155 113 108 112 125 0.1% 14.5%Egypt 20 0.0% 25 36 41 49 64 78 105 124 0.1% 25.6%Indonesia 41 0.1% 60 83 107 102 21 73 91 124 0.1% 15.0%Chile 70 0.1% 79 81 92 115 134 131 107 110 0.1% 5.8%Slovakia 29 0.0% 35 41 46 55 66 74 89 101 0.1% 17.0%Slovenia 25 0.0% 31 36 43 48 54 59 65 71 0.0% 13.7%Romania 7 0.0% 9 8 12 18 24 30 37 46 0.0% 26.5%Bulgaria 8 0.0% 9 8 11 13 16 21 27 29 0.0% 18.2%Vietnam 6 0.0% 7 8 12 22 16 17 19 23 0.0% 19.3%



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United States 82,417 42.0% 88,818 98,091 107,260 124,013 145,115 160,271 184,618 199,203 46.8% 11.7%Japan 34,500 17.6% 37,506 46,394 41,964 39,585 36,797 42,494 49,468 52,320 12.3% 5.3%United Kingdom 9,099 4.6% 9,525 10,667 11,486 13,831 19,308 22,505 24,588 27,354 6.4% 14.8%Germany 14,656 7.5% 15,134 16,413 16,977 15,900 20,684 23,429 24,739 27,018 6.3% 7.9%France 11,872 6.0% 12,097 15,656 16,319 15,943 18,238 20,535 22,456 24,870 5.8% 9.7%Canada 6,821 3.5% 7,267 7,411 7,743 8,637 9,538 10,397 11,379 12,385 2.9% 7.7%Italy 6,030 3.1% 5,806 6,096 7,016 6,950 8,425 9,459 10,000 11,083 2.6% 7.9%Netherlands 2,818 1.4% 3,063 2,943 2,983 2,929 4,730 5,276 5,627 6,202 1.5% 10.4%Sweden 2,732 1.4% 2,722 2,939 3,445 3,465 3,920 4,475 4,903 5,488 1.3% 9.1%Australia 2,386 1.2% 2,667 2,624 3,068 3,818 4,312 5,018 5,264 5,485 1.3% 11.0%Brazil 1,989 1.0% 2,243 2,460 2,779 3,168 4,240 4,349 5,084 5,368 1.3% 13.2%Switzerland 1,957 1.0% 2,122 3,266 3,241 2,917 3,715 4,105 4,218 4,527 1.1% 11.1%Spain 2,337 1.2% 2,175 2,276 2,449 2,357 3,295 3,681 3,873 4,256 1.0% 7.8%Belgium 1,638 0.8% 1,689 1,840 1,970 1,871 2,552 2,833 2,947 3,222 0.8% 8.8%Denmark 1,286 0.7% 1,355 1,727 1,794 1,786 2,182 2,450 2,620 2,918 0.7% 10.8%Korea 1,350 0.7% 1,456 1,210 1,556 1,222 1,269 1,744 2,143 2,803 0.7% 9.6%Norway 1,082 0.6% 1,116 1,364 1,456 1,531 1,855 2,113 2,302 2,565 0.6% 11.4%Austria 1,256 0.6% 1,299 1,559 1,573 1,494 1,981 2,193 2,277 2,439 0.6% 8.6%Mexico 1,016 0.5% 1,165 636 758 1,025 1,299 1,564 1,780 1,865 0.4% 7.9%South Africa 938 0.5% 1,100 997 1,202 1,472 1,571 1,879 1,634 1,852 0.4% 8.9%Finland 705 0.4% 716 993 1,045 1,069 1,322 1,496 1,598 1,774 0.4% 12.2%India 441 0.2% 583 654 686 772 630 867 1,322 1,769 0.4% 19.0%China (PRC) 108 0.1% 203 253 220 298 402 580 936 1,524 0.4% 39.3%Israel 418 0.2% 497 538 621 741 1,234 1,435 1,476 1,481 0.3% 17.1%New Zealand 467 0.2% 555 511 563 622 867 1,262 1,362 1,474 0.3% 15.4%Singapore 381 0.2% 424 390 473 503 681 795 958 1,152 0.3% 14.8%Argentina 559 0.3% 640 547 601 667 857 1,004 1,128 1,083 0.3% 8.6%Taiwan 444 0.2% 518 446 507 634 581 692 828 1,019 0.2% 10.9%Saudi Arabia/Gulf States 221 0.1% 264 374 450 554 457 546 833 922 0.2% 19.6%Poland 152 0.1% 178 213 341 428 486 515 756 877 0.2% 24.5%Czech Republic 296 0.2% 347 359 487 505 543 592 646 728 0.2% 11.9%Hong Kong 371 0.2% 414 346 387 418 441 451 574 693 0.2% 8.1%Ireland 290 0.1% 303 343 370 375 485 550 591 660 0.2% 10.8%Portugal 318 0.2% 317 373 385 363 510 572 599 652 0.2% 9.4%Venezuela 194 0.1% 184 170 180 198 553 630 599 641 0.2% 16.1%Other Latin America 302 0.2% 343 310 407 477 482 553 596 627 0.1% 9.6%Russia 523 0.3% 607 302 357 427 387 334 471 559 0.1% 0.8%Greece 240 0.1% 252 310 326 305 399 454 475 524 0.1% 10.2%Other Middle East/Africa 74 0.0% 87 63 84 109 133 173 482 522 0.1% 27.6%Hungary 220 0.1% 239 196 283 314 373 437 461 515 0.1% 11.2%Colombia 192 0.1% 226 203 234 270 344 397 434 459 0.1% 11.5%Chile 220 0.1% 247 234 259 294 315 369 395 419 0.1% 8.3%Malaysia 175 0.1% 207 183 252 249 223 246 311 393 0.1% 10.6%Philippines 48 0.0% 72 68 96 99 66 67 250 347 0.1% 28.0%Turkey 132 0.1% 101 64 127 186 277 355 473 312 0.1% 11.4%Other Eastern Europe 61 0.0% 71 34 65 77 133 164 223 285 0.1% 21.3%Egypt 59 0.0% 70 65 76 91 116 152 210 245 0.1% 19.3%Thailand 237 0.1% 291 178 236 161 93 108 138 171 0.0% -4.0%Slovakia 49 0.0% 58 52 59 67 126 141 145 165 0.0% 16.4%Other Asia Pacific 104 0.1% 126 187 224 293 117 133 126 160 0.0% 5.4%Indonesia 93 0.0% 123 113 128 115 34 46 64 85 0.0% -1.1%Slovenia 31 0.0% 36 32 39 47 55 63 70 78 0.0% 12.3%Romania 8 0.0% 9 8 9 14 19 26 46 52 0.0% 27.2%Bulgaria 10 0.0% 11 8 9 14 18 23 39 42 0.0% 20.3%Vietnam 10 0.0% 13 17 20 36 23 25 24 30 0.0% 14.0%



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United States 80,965 37.7% 89,792 105,670 128,874 138,611 159,477 169,186 165,470 136,051 36.2% 6.7%Japan 40,966 19.1% 41,750 46,496 50,512 47,156 38,681 44,986 54,079 49,686 13.2% 2.4%Germany 13,773 6.4% 14,896 18,811 19,619 19,547 22,006 23,971 25,943 24,488 6.5% 7.5%United Kingdom 10,527 4.9% 11,399 15,087 16,748 19,602 19,170 19,503 22,432 21,287 5.7% 9.2%China (PRC) 2,154 1.0% 3,366 4,059 5,066 7,006 8,074 9,634 14,129 16,738 4.5% 29.2%France 9,525 4.4% 9,435 11,604 11,908 11,836 13,215 14,192 14,979 14,716 3.9% 5.6%Canada 5,311 2.5% 5,674 6,763 7,508 8,206 9,070 9,914 10,224 9,558 2.5% 7.6%Italy 5,145 2.4% 5,275 6,093 6,293 6,349 7,415 7,944 9,314 9,182 2.4% 7.5%Korea 4,067 1.9% 4,912 6,950 8,770 7,470 3,302 5,663 9,304 8,816 2.3% 10.2%Brazil 2,505 1.2% 2,895 2,891 5,044 5,991 6,549 5,782 7,140 6,891 1.8% 13.5%Netherlands 2,771 1.3% 3,036 4,343 4,741 4,664 5,427 5,854 5,972 5,720 1.5% 9.5%Australia 3,792 1.8% 4,756 5,019 5,486 5,773 5,639 6,523 6,175 5,617 1.5% 5.0%Spain 2,721 1.3% 2,441 3,301 3,636 3,587 3,954 4,234 4,876 4,939 1.3% 7.7%Switzerland 2,441 1.1% 2,661 3,520 3,585 3,301 3,846 4,172 4,513 4,281 1.1% 7.3%Sweden 2,288 1.1% 2,517 3,447 3,637 3,809 5,079 4,277 4,389 4,241 1.1% 8.0%Mexico 1,695 0.8% 1,873 1,098 1,825 2,267 2,377 2,751 3,340 3,316 0.9% 8.8%India 715 0.3% 1,058 1,465 1,397 1,522 1,485 1,925 2,720 3,100 0.8% 20.1%Taiwan 1,181 0.5% 1,343 1,450 1,759 2,139 2,096 2,768 3,123 3,022 0.8% 12.5%Belgium 1,477 0.7% 1,682 2,208 2,400 2,435 2,755 2,912 2,986 2,889 0.8% 8.7%Denmark 1,305 0.6% 1,403 2,143 2,411 2,106 2,359 2,551 2,715 2,469 0.7% 8.3%Russia 2,758 1.3% 3,238 1,874 2,186 2,839 1,867 1,836 2,108 2,302 0.6% -2.2%Austria 1,263 0.6% 1,388 1,943 1,904 1,889 2,070 2,145 2,476 2,301 0.6% 7.8%Other Latin America 711 0.3% 863 1,235 1,608 1,892 2,042 2,132 2,415 2,252 0.6% 15.5%Hong Kong 1,016 0.5% 1,234 1,280 1,472 1,587 1,344 1,545 2,169 2,107 0.6% 9.5%Norway 1,037 0.5% 1,063 1,551 1,764 1,916 2,067 2,202 2,072 2,037 0.5% 8.8%South Africa 1,321 0.6% 1,558 1,525 1,631 1,717 2,210 2,329 2,056 1,986 0.5% 5.2%Finland 702 0.3% 848 1,391 1,563 1,610 1,801 1,884 1,987 1,956 0.5% 13.7%Other Middle East/Africa 243 0.1% 283 276 318 402 473 590 1,789 1,854 0.5% 28.9%Singapore 739 0.3% 834 1,182 1,547 1,670 1,298 1,430 1,740 1,777 0.5% 11.6%Argentina 684 0.3% 890 963 1,067 1,338 1,744 1,559 2,006 1,729 0.5% 12.3%Poland 545 0.3% 643 822 984 1,127 1,339 1,438 1,549 1,661 0.4% 15.0%Malaysia 538 0.3% 614 948 1,270 1,261 794 1,005 1,380 1,320 0.4% 11.9%Portugal 322 0.1% 360 665 714 647 903 1,077 1,263 1,263 0.3% 18.7%Ireland 361 0.2% 395 573 619 615 903 1,031 1,315 1,235 0.3% 16.6%Israel 707 0.3% 829 953 1,052 1,115 1,134 1,229 1,504 1,212 0.3% 7.0%Saudi Arabia/Gulf States 598 0.3% 695 654 736 886 537 607 975 1,043 0.3% 7.2%Turkey 674 0.3% 434 487 653 846 984 1,227 1,564 981 0.3% 4.8%Thailand 584 0.3% 669 968 1,400 984 548 741 942 927 0.2% 6.0%Greece 217 0.1% 291 418 432 465 528 647 912 891 0.2% 19.3%Other Eastern Europe 258 0.1% 301 302 443 543 692 708 774 867 0.2% 16.3%Czech Republic 438 0.2% 512 754 793 764 706 734 779 822 0.2% 8.2%Indonesia 548 0.3% 707 907 1,059 933 219 519 722 752 0.2% 4.0%New Zealand 531 0.2% 662 851 923 815 714 802 804 711 0.2% 3.7%Colombia 300 0.1% 412 577 709 740 725 727 781 694 0.2% 11.1%Venezuela 347 0.2% 236 344 463 632 689 684 687 687 0.2% 8.9%Chile 291 0.1% 323 416 460 544 571 578 644 629 0.2% 10.1%Philippines 180 0.1% 249 430 625 619 388 509 597 583 0.2% 15.8%Hungary 460 0.2% 516 401 448 481 528 556 562 577 0.2% 2.9%Other Asia Pacific 383 0.2% 480 596 759 990 708 636 674 507 0.1% 3.5%Egypt 116 0.1% 133 156 204 261 336 347 414 417 0.1% 17.4%Vietnam 118 0.1% 136 166 225 317 167 191 235 265 0.1% 10.6%Slovakia 154 0.1% 176 202 249 222 177 182 211 227 0.1% 5.0%Romania 114 0.1% 137 110 132 140 164 167 183 209 0.1% 7.9%Slovenia 120 0.1% 138 160 169 167 176 201 197 203 0.1% 6.8%Bulgaria 99 0.0% 118 117 81 82 105 111 117 129 0.0% 3.4%



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Netherlands 53.7% 56.0% 56.6% 49.5% 48.4% 54.8% 55.5% 68.0% 77.5%France 37.6% 41.4% 51.4% 49.0% 47.7% 54.3% 53.7% 63.0% 71.5%United States 40.8% 42.1% 38.5% 36.3% 39.0% 40.9% 44.3% 55.0% 71.0%United Kingdom 42.1% 43.7% 43.6% 44.6% 44.8% 47.7% 53.1% 55.5% 64.8%Canada 38.7% 38.7% 36.7% 41.0% 41.8% 45.3% 48.2% 54.0% 62.3%Germany 41.2% 45.2% 47.6% 42.9% 42.0% 52.4% 52.6% 51.3% 60.0%Switzerland 45.3% 51.4% 48.7% 44.1% 44.9% 55.1% 54.8% 50.6% 59.8%Austria 39.3% 42.2% 40.4% 38.6% 37.2% 45.1% 46.8% 48.4% 57.9%Denmark 34.8% 36.4% 32.5% 27.8% 31.1% 46.5% 45.7% 46.4% 57.0%Hungary 25.2% 24.1% 28.9% 32.2% 33.5% 34.2% 35.7% 51.6% 56.3%Norway 38.0% 39.6% 37.1% 32.7% 30.8% 34.1% 34.9% 49.6% 56.2%Belgium 72.0% 69.2% 66.1% 56.2% 54.0% 62.1% 63.1% 48.5% 56.0%Finland 32.8% 30.6% 33.5% 27.8% 25.9% 36.8% 38.0% 48.9% 55.5%Sweden 28.9% 29.1% 26.3% 26.6% 24.7% 29.9% 38.9% 46.9% 54.4%Italy 52.2% 50.7% 51.9% 52.1% 49.4% 41.7% 40.5% 44.8% 50.6%South Africa 25.0% 24.8% 29.9% 38.8% 39.0% 34.2% 35.0% 41.8% 50.2%Australia 29.6% 28.1% 29.0% 32.2% 35.0% 35.4% 35.0% 38.6% 48.5%Israel 34.9% 36.7% 36.9% 36.9% 39.4% 43.5% 43.9% 38.6% 48.4%Spain 35.7% 39.2% 32.8% 29.6% 29.0% 37.9% 39.1% 41.0% 45.4%Slovakia 18.8% 20.1% 20.2% 18.3% 24.8% 37.0% 40.5% 42.3% 44.6%Czech Republic 19.9% 20.8% 19.5% 20.7% 25.0% 30.2% 31.9% 40.6% 44.3%New Zealand 43.9% 40.1% 39.4% 41.9% 53.6% 57.9% 55.7% 34.2% 41.9%Singapore 23.1% 25.4% 25.2% 26.2% 28.2% 31.9% 36.3% 32.0% 36.9%Greece 31.7% 26.4% 27.3% 27.0% 25.6% 22.6% 20.0% 31.3% 36.3%Ireland 29.8% 32.0% 27.7% 26.8% 28.7% 23.2% 22.2% 30.4% 35.8%Portugal 37.5% 34.9% 24.2% 22.4% 24.3% 20.7% 18.9% 31.7% 35.8%Slovenia 21.2% 22.5% 22.6% 25.5% 28.6% 30.3% 29.5% 32.9% 35.0%Thailand 15.4% 16.1% 18.2% 19.0% 19.8% 19.2% 24.5% 23.5% 31.6%Poland 15.9% 16.4% 14.0% 18.3% 20.3% 20.0% 21.5% 28.9% 30.8%Egypt 17.4% 19.0% 22.7% 20.3% 18.7% 18.9% 22.4% 25.4% 29.8%Saudi Arabia/Gulf States 18.5% 19.6% 12.4% 13.1% 13.6% 13.4% 13.9% 29.4% 28.9%Japan 18.6% 19.5% 21.3% 19.6% 22.2% 26.9% 27.2% 24.2% 27.6%Brazil 18.6% 22.3% 29.6% 21.5% 23.2% 23.9% 28.3% 24.5% 27.0%Venezuela 21.3% 25.1% 18.3% 17.8% 16.3% 20.6% 21.9% 24.0% 25.9%Colombia 14.2% 13.1% 11.5% 11.0% 12.7% 20.6% 22.7% 21.3% 25.5%Malaysia 21.1% 23.0% 23.9% 24.5% 24.3% 26.8% 26.0% 20.4% 25.2%Other Asia Pacific 11.1% 12.4% 13.0% 13.7% 15.6% 16.0% 17.0% 16.6% 24.7%Turkey 13.4% 10.6% 19.3% 17.3% 16.7% 23.6% 22.5% 24.1% 24.5%Argentina 18.2% 19.4% 24.2% 28.7% 29.4% 23.5% 26.9% 21.0% 23.7%Bulgaria 7.8% 8.0% 7.2% 14.0% 15.5% 15.6% 18.7% 22.8% 22.7%Taiwan 13.6% 15.9% 14.1% 14.0% 15.3% 17.7% 19.1% 18.1% 21.9%Romania 6.1% 6.2% 7.2% 9.2% 12.5% 14.4% 17.9% 20.4% 21.8%Philippines 21.1% 24.7% 17.3% 16.0% 15.5% 16.0% 16.6% 19.1% 21.8%Other Eastern Europe 11.6% 12.2% 13.2% 18.5% 16.6% 16.1% 18.9% 20.6% 21.0%Other Middle East/Africa 16.2% 17.2% 21.3% 20.1% 19.7% 18.5% 17.5% 18.2% 19.2%Russia 9.3% 9.7% 9.3% 8.9% 8.0% 9.5% 8.2% 17.7% 18.7%Mexico 21.8% 21.4% 21.3% 18.4% 18.9% 20.8% 19.4% 18.2% 18.0%Chile 24.0% 24.6% 19.4% 19.9% 21.2% 23.5% 22.6% 16.6% 17.4%Hong Kong 15.3% 14.7% 14.5% 15.3% 16.9% 19.5% 19.2% 14.3% 17.0%Indonesia 7.4% 8.5% 9.2% 10.1% 10.9% 9.7% 14.1% 12.6% 16.5%India 8.1% 9.3% 8.5% 8.1% 9.0% 10.3% 11.1% 14.2% 15.9%Korea 6.1% 7.6% 6.8% 8.5% 9.7% 10.7% 13.3% 9.0% 11.6%Other Latin America 21.5% 21.4% 17.2% 18.1% 19.2% 11.7% 11.1% 9.1% 10.5%China (PRC) 2.9% 5.1% 5.0% 7.8% 7.6% 6.6% 7.3% 7.5% 8.9%Vietnam 4.9% 5.0% 5.0% 5.5% 6.9% 9.9% 9.0% 8.1% 8.8%

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WWoorrllddwwiiddee IICCTT ppeerr GGDDPP bbyy CCoouunnttrryy

11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011CCOOUUNNTTRRYY

New Zealand 8.6% 8.6% 8.4% 7.9% 8.5% 10.7% 11.9% 13.6% 14.4%Colombia 4.2% 3.1% 3.2% 4.3% 5.8% 7.4% 10.1% 12.0% 12.0%Sweden 8.3% 7.6% 7.5% 7.4% 8.0% 9.0% 9.0% 10.4% 11.3%Australia 7.6% 7.7% 7.6% 7.6% 8.2% 9.3% 9.3% 9.7% 10.7%Switzerland 7.7% 6.9% 7.0% 7.3% 7.9% 8.7% 9.2% 10.3% 10.2%Singapore 6.8% 6.7% 6.9% 7.3% 7.8% 9.0% 9.6% 9.7% 9.9%United Kingdom 7.4% 7.2% 7.6% 7.7% 7.7% 7.9% 8.1% 9.1% 9.7%Japan 5.2% 5.1% 5.3% 6.4% 7.3% 8.0% 8.0% 8.3% 9.6%Czech Republic 5.6% 5.3% 5.9% 5.8% 6.5% 6.7% 8.1% 9.3% 9.5%Netherlands 6.4% 6.3% 6.3% 6.6% 7.0% 7.8% 8.1% 9.4% 9.3%Denmark 6.4% 6.1% 6.2% 6.5% 6.7% 7.3% 7.7% 9.2% 9.3%South Africa 5.3% 5.6% 5.7% 6.4% 6.5% 7.7% 8.4% 8.6% 9.2%France 6.0% 5.7% 5.8% 6.0% 6.5% 6.9% 7.2% 8.7% 9.1%Hungary 4.2% 4.3% 3.9% 4.3% 4.5% 7.5% 8.2% 8.7% 8.9%Hong Kong 5.9% 5.9% 6.1% 6.7% 7.0% 7.5% 8.0% 8.8% 8.7%Canada 6.7% 7.0% 7.0% 7.2% 7.5% 8.4% 8.6% 8.4% 8.7%Brazil 3.5% 2.7% 2.7% 3.3% 4.2% 4.9% 8.7% 8.4% 8.3%Belgium 5.5% 5.4% 5.3% 5.7% 6.2% 6.7% 7.1% 8.0% 8.1%Chile 5.2% 4.8% 4.2% 4.6% 4.9% 5.6% 7.1% 7.8% 8.1%Germany 5.5% 5.2% 5.1% 5.2% 5.6% 6.2% 6.6% 7.9% 7.9%United States 7.3% 7.4% 7.5% 7.7% 7.7% 8.2% 8.2% 8.1% 7.9%Other Latin America 6.0% 5.6% 5.9% 6.3% 6.4% 6.6% 7.5% 7.9% 7.8%Finland 5.1% 5.5% 5.5% 5.9% 6.0% 6.4% 6.8% 7.8% 7.7%Slovakia 4.2% 4.2% 4.0% 4.0% 3.9% 5.5% 6.8% 7.5% 7.5%Korea 4.7% 4.6% 4.7% 5.9% 5.7% 6.3% 6.0% 6.6% 7.4%Israel 6.3% 6.3% 5.9% 5.5% 6.0% 6.9% 8.3% 7.8% 7.4%Austria 5.1% 4.5% 4.6% 4.7% 5.2% 5.7% 5.9% 7.2% 7.2%Norway 5.7% 5.4% 5.6% 5.6% 5.8% 6.6% 6.7% 6.9% 7.2%Vietnam 2.4% 2.8% 3.6% 4.1% 5.0% 4.8% 6.1% 6.5% 6.7%Malaysia 4.6% 4.8% 5.0% 5.4% 5.4% 6.6% 6.7% 6.8% 6.6%Portugal 2.9% 4.4% 4.7% 4.8% 4.9% 5.4% 5.6% 7.1% 6.5%Ireland 5.2% 5.8% 5.7% 5.8% 5.4% 5.9% 5.9% 6.7% 6.2%Greece 2.3% 3.7% 3.8% 3.9% 4.1% 4.5% 4.9% 6.1% 6.1%Poland 2.1% 2.1% 2.2% 2.3% 2.6% 4.6% 5.4% 5.9% 5.9%Italy 3.8% 4.1% 4.1% 4.1% 4.3% 4.5% 4.8% 5.7% 5.7%China (PRC) 1.6% 2.2% 2.9% 3.1% 3.1% 4.2% 4.8% 5.4% 5.7%Taiwan 3.7% 3.7% 3.5% 3.6% 4.2% 5.0% 5.6% 5.6% 5.7%Spain 3.8% 3.7% 3.7% 3.9% 4.0% 4.3% 4.4% 5.1% 5.1%Slovenia 3.0% 3.0% 2.9% 3.1% 3.4% 3.7% 4.4% 5.2% 4.7%Philippines 2.4% 2.4% 2.6% 2.8% 3.0% 3.0% 3.2% 3.8% 4.2%Argentina 2.8% 3.1% 3.6% 3.5% 3.4% 3.6% 3.8% 4.1% 4.0%Venezuela 3.7% 3.4% 3.5% 4.2% 3.7% 4.2% 4.4% 3.9% 4.0%India 1.7% 2.0% 2.1% 1.8% 1.9% 3.1% 3.5% 3.8% 3.9%Bulgaria 2.2% 2.9% 2.3% 2.7% 3.0% 3.1% 3.6% 4.1% 3.8%Thailand 2.8% 2.7% 2.7% 2.9% 2.9% 2.8% 3.2% 3.6% 3.7%Saudi Arabia/Gulf States 2.8% 3.0% 2.9% 3.0% 3.2% 3.3% 3.6% 3.5% 3.6%Turkey 2.3% 2.5% 1.6% 2.3% 2.6% 3.3% 4.7% 4.8% 3.6%Russia 4.0% 3.2% 1.8% 1.7% 1.9% 2.7% 4.3% 3.7% 3.3%Other Asia Pacific 3.5% 2.0% 2.1% 2.5% 3.0% 2.9% 2.9% 3.1% 3.3%Mexico 3.4% 3.6% 3.7% 3.9% 3.6% 3.5% 3.4% 3.2% 3.2%Other Eastern Europe 1.9% 1.4% 1.2% 1.2% 1.4% 1.7% 2.3% 2.7% 2.9%Egypt 1.9% 1.9% 1.9% 2.0% 2.0% 2.2% 2.3% 2.4% 2.5%Other Middle East/Africa 1.6% 1.8% 1.9% 1.9% 2.0% 2.1% 2.1% 2.4% 2.4%Romania 1.1% 1.1% 0.9% 1.0% 1.3% 1.4% 2.2% 2.3% 2.2%Indonesia 1.8% 2.1% 2.1% 2.0% 2.2% 1.9% 2.0% 2.2% 2.2%

WWoorrlldd 55..66%% 55..55%% 55..66%% 55..99%% 66..22%% 66..88%% 77..11%% 77..55%% 77..66%%



37

WWoorrllddwwiiddee IICCTT ppeerr CCaappiittaa bbyy CCoouunnttrryy

11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011CCOOUUNNTTRRYY

Switzerland $2,527.6 $2,452.2 $3,062.8 $3,044.1 $2,839.2 $3,201.3 $3,330.7 $3,482.4 $3,618.0 Japan $1,819.5 $1,957.7 $2,228.2 $2,377.1 $2,510.4 $2,485.7 $2,859.8 $3,118.0 $3,256.2 United States $1,879.2 $1,989.6 $2,118.5 $2,258.7 $2,399.4 $2,662.0 $2,792.0 $2,926.2 $2,923.8 Denmark $1,714.9 $1,776.1 $2,156.2 $2,248.7 $2,143.1 $2,416.4 $2,539.2 $2,778.0 $2,911.8 Sweden $1,823.1 $1,809.7 $2,029.1 $2,194.4 $2,161.8 $2,445.2 $2,466.0 $2,673.7 $2,803.8 Norway $1,534.8 $1,534.4 $1,874.1 $2,011.9 $2,034.9 $2,170.7 $2,302.3 $2,445.0 $2,572.6 Netherlands $1,374.6 $1,446.4 $1,690.8 $1,734.7 $1,687.9 $1,943.4 $2,053.7 $2,198.4 $2,327.4 United Kingdom $1,219.8 $1,285.0 $1,460.4 $1,556.5 $1,735.0 $1,884.3 $1,976.8 $2,187.3 $2,318.6 Singapore $1,364.3 $1,594.5 $1,920.4 $2,176.7 $2,385.7 $2,348.2 $2,030.5 $2,103.6 $2,110.0 Hong Kong $1,168.5 $1,282.1 $1,388.7 $1,642.5 $1,847.5 $1,820.1 $1,900.4 $2,085.0 $2,109.7 France $1,317.7 $1,327.3 $1,559.4 $1,591.3 $1,542.9 $1,667.4 $1,756.8 $1,915.5 $2,048.3 Canada $1,309.6 $1,361.6 $1,402.4 $1,484.9 $1,581.7 $1,677.8 $1,815.1 $1,911.2 $1,959.6 Australia $1,287.1 $1,461.3 $1,524.2 $1,682.8 $1,805.4 $1,816.3 $1,937.9 $1,921.9 $1,938.8 Finland $859.5 $1,078.8 $1,384.4 $1,455.7 $1,436.7 $1,609.0 $1,702.0 $1,835.4 $1,938.2 Germany $1,313.8 $1,325.2 $1,537.9 $1,521.8 $1,452.2 $1,615.5 $1,698.1 $1,797.6 $1,880.4 Belgium $1,177.2 $1,250.8 $1,455.3 $1,512.9 $1,474.7 $1,655.2 $1,726.2 $1,769.0 $1,869.9 New Zealand $1,051.5 $1,216.7 $1,382.7 $1,422.6 $1,481.4 $1,475.5 $1,718.5 $1,770.9 $1,835.0 Austria $1,180.9 $1,123.3 $1,342.9 $1,353.1 $1,319.3 $1,470.6 $1,531.9 $1,696.5 $1,763.6 Ireland $731.1 $883.9 $1,046.8 $1,161.1 $1,193.4 $1,377.6 $1,480.9 $1,675.7 $1,704.4 Israel $768.7 $843.6 $926.5 $919.6 $1,008.4 $1,165.6 $1,363.1 $1,386.2 $1,308.9 Italy $666.6 $732.7 $791.0 $876.9 $867.1 $928.7 $976.2 $1,067.7 $1,116.8 Taiwan $395.8 $431.1 $431.1 $471.2 $557.2 $610.9 $727.5 $776.8 $802.6 Spain $490.9 $477.0 $552.7 $608.8 $576.0 $640.2 $673.5 $730.5 $768.5 Portugal $242.2 $393.3 $502.1 $539.5 $525.5 $601.6 $642.1 $742.9 $735.3 Greece $205.9 $346.7 $423.4 $464.6 $472.3 $512.3 $576.7 $659.3 $688.0 Korea $362.6 $411.1 $513.7 $669.2 $605.1 $431.9 $521.7 $640.7 $676.3 Slovenia $192.3 $218.9 $275.4 $293.1 $310.9 $365.9 $443.2 $475.7 $495.9 Czech Republic $188.3 $212.0 $299.4 $324.7 $331.6 $363.2 $416.8 $452.9 $483.3 Hungary $157.5 $176.1 $169.1 $189.3 $200.5 $346.2 $395.7 $431.4 $465.5 Chile $168.4 $175.6 $190.5 $217.9 $253.4 $276.7 $321.2 $359.5 $371.0 Slovakia $95.3 $107.3 $130.8 $140.2 $140.7 $219.8 $248.0 $291.2 $325.2 Argentina $198.5 $232.9 $270.7 $267.3 $279.5 $294.7 $294.4 $316.6 $310.3 Saudi Arabia/Gulf States $169.9 $179.4 $177.5 $198.3 $215.5 $188.1 $250.7 $297.8 $309.4 Brazil $102.2 $94.8 $121.2 $164.5 $212.0 $233.5 $273.9 $288.6 $286.9 Poland $46.0 $53.1 $71.1 $84.9 $95.9 $187.8 $218.1 $247.5 $271.1 South Africa $173.3 $187.1 $209.7 $219.0 $223.6 $230.2 $258.8 $255.5 $268.7 Malaysia $161.8 $179.6 $220.7 $256.7 $248.3 $214.7 $231.8 $259.1 $262.1 Colombia $69.2 $74.4 $85.0 $115.9 $170.0 $198.8 $209.3 $227.9 $230.9 Venezuela $106.5 $92.6 $125.9 $131.1 $144.2 $171.8 $192.6 $196.0 $199.2 Mexico $151.0 $162.1 $113.2 $135.3 $149.4 $151.7 $167.7 $189.0 $196.0 Turkey $69.0 $54.2 $44.4 $63.4 $80.3 $99.5 $134.8 $149.0 $142.7 Other Latin America $80.3 $85.3 $97.5 $108.9 $116.1 $119.9 $125.9 $133.6 $135.6 Thailand $58.8 $65.7 $75.2 $86.9 $72.7 $52.1 $62.5 $70.8 $75.6 Russia $49.8 $58.1 $41.8 $48.7 $57.5 $50.8 $54.3 $62.7 $68.2 Bulgaria $28.5 $33.1 $36.1 $31.9 $36.3 $45.7 $54.4 $60.5 $65.4 China (PRC) $8.2 $9.8 $16.6 $20.2 $22.3 $31.4 $38.2 $46.0 $52.7 Romania $12.4 $14.4 $14.6 $16.1 $19.9 $26.1 $33.3 $38.3 $42.8 Philippines $19.9 $23.2 $28.2 $33.0 $33.6 $26.7 $33.2 $38.1 $40.5 Egypt $15.6 $16.5 $18.8 $21.7 $23.8 $27.2 $32.7 $35.7 $36.8 Other Eastern Europe $7.6 $8.7 $10.1 $12.8 $15.3 $20.1 $23.3 $27.5 $30.6 Vietnam $4.5 $6.2 $10.0 $13.3 $17.7 $16.9 $22.1 $24.5 $26.2 India $5.3 $6.6 $7.8 $7.2 $8.2 $13.2 $15.6 $17.7 $19.0 Indonesia $15.0 $19.1 $22.3 $22.5 $23.7 $8.9 $14.0 $15.8 $16.6 Other Middle East/Africa $9.7 $10.3 $11.6 $12.9 $13.1 $13.4 $13.8 $15.7 $15.5 Other Asia Pacific $5.8 $6.7 $7.7 $9.2 $11.2 $10.4 $10.7 $11.8 $12.5

WWoorrlldd $$224444..22 $$225566..66 $$228833..00 $$330011..11 $$331133..22 $$333344..99 $$336611..00 $$338855..77 $$339955..33



38

WWoorrllddwwiiddee IInntteerrnneett CCoommmmeerrcceeppeerr CCaappiittaa bbyy CCoouunnttrryy

WWoorrllddwwiiddee IInntteerrnneettBBuuyyeerrss

11999999 22000000 22000011 CCOOUUNNTTRRYY

United States $295.16 $585.28 $983.64 Switzerland $139.46 $389.65 $867.19 Norway $141.02 $381.32 $850.28 Japan $106.41 $587.09 $794.55 Canada $251.01 $444.17 $786.63 Denmark $117.66 $324.23 $759.34 Sweden $129.17 $349.37 $734.04 United Kingdom $114.48 $298.52 $620.83 Singapore $29.74 $294.07 $535.57 Germany $82.62 $223.39 $526.86 Austria $94.56 $222.40 $491.01 Netherlands $59.29 $199.96 $483.25 Finland $87.79 $213.75 $476.98 Australia $65.28 $241.49 $444.68 New Zealand $37.55 $184.10 $350.12 France $35.29 $124.11 $346.81 Taiwan $8.77 $151.62 $338.40 Belgium $47.11 $129.41 $310.52 Italy $30.75 $110.63 $283.22 Ireland $40.15 $113.33 $274.18 Hong Kong $28.56 $130.17 $253.06 Korea $6.14 $80.17 $175.26 Spain $16.89 $61.00 $159.16 Greece $9.98 $32.72 $86.07 Portugal $10.32 $32.51 $84.22 Mexico $1.90 $18.80 $41.79 Argentina $1.39 $18.62 $41.53 Chile $1.62 $16.00 $34.61 Malaysia $3.84 $16.38 $32.35 Venezuela $0.66 $11.81 $27.75 Brazil $1.44 $11.75 $26.23 Colombia $0.52 $5.43 $11.71 Other Latin America $0.47 $4.73 $11.20 Thailand $1.18 $4.21 $7.37 Philippines $0.71 $3.61 $6.05 China (PRC) $0.06 $1.75 $4.47 Indonesia $0.37 $1.09 $2.11 India $0.01 $0.39 $1.11 Vietnam $0.00 $0.07 $0.13 Other Asia Pacific $- $- $- Bulgaria $- $- $- Czech Republic $- $- $- Hungary $- $- $- Other Eastern Europe $- $- $- Poland $- $- $- Romania $- $- $- Russia $- $- $- Slovakia $- $- $- Slovenia $- $- $- Egypt $- $- $- Israel $- $- $- Other Middle East/Africa $- $- $- Saudi Arabia/Gulf States $- $- $- South Africa $- $- $- Turkey $- $- $-

11999999 22000000CCOOUUNNTTRRYY USERS USERS USERS % OF

WORLD

United States 37,990,324 50,540,310 60,498,122 42.4%Japan 5,544,746 11,396,808 18,419,540 12.9%Germany 3,320,711 5,826,522 9,150,284 6.4%United Kingdom 3,384,761 5,787,905 8,340,898 5.8%Canada 1,738,443 3,895,015 5,367,172 3.8%France 959,620 2,560,614 5,241,208 3.7%Korea 727,413 2,387,106 4,787,210 3.4%Italy 960,696 1,825,065 3,485,340 2.4%China (PRC) 264,456 1,554,144 2,858,751 2.0%Australia 1,426,858 1,248,314 2,685,723 1.9%Spain 472,628 1,075,663 2,193,451 1.5%Taiwan 293,947 1,051,291 1,707,132 1.2%Sweden 645,438 1,140,376 1,645,776 1.2%Netherlands 554,795 892,933 1,507,490 1.1%Brazil 505,600 1,001,258 1,433,581 1.0%Switzerland 390,597 724,345 1,121,014 0.8%Austria 346,223 527,052 829,374 0.6%Belgium 308,970 445,610 754,892 0.5%Denmark 284,965 466,639 754,859 0.5%Malaysia 161,073 478,962 739,278 0.5%Norway 255,001 470,016 724,855 0.5%Singapore 131,924 372,339 716,463 0.5%Hong Kong 205,839 237,108 699,105 0.5%Mexico 200,669 382,455 635,112 0.4%Finland 301,269 426,578 602,305 0.4%New Zealand 226,617 291,928 496,636 0.3%Greece 72,820 158,568 326,253 0.2%Other Latin America 65,906 166,760 316,340 0.2%Ireland 91,847 176,702 295,650 0.2%Portugal 88,206 142,773 288,554 0.2%Argentina 57,465 166,651 286,698 0.2%Philippines 101,290 165,145 253,360 0.2%India 47,031 123,517 252,131 0.2%Indonesia 172,498 93,331 197,333 0.1%Thailand 140,694 93,548 185,625 0.1%Chile 24,536 50,949 86,117 0.1%Venezuela 26,166 46,351 83,391 0.1%Colombia 56,360 45,789 66,667 0.0%Vietnam 666 5,358 8,880 0.0%Other Asia Pacific - - - 0.0%Bulgaria - - - 0.0%Czech Republic - - - 0.0%Hungary - - - 0.0%Other Eastern Europe - - - 0.0%Poland - - - 0.0%Romania - - - 0.0%Russia - - - 0.0%Slovakia - - - 0.0%Slovenia - - - 0.0%Egypt - - - 0.0%Israel - - - 0.0%Other Middle East/Africa - - - 0.0%Saudi Arabia/Gulf States - - - 0.0%South Africa - - - 0.0%Turkey - - - 0.0%ROW 790,131 1,682,772 2,608,887 1.8%

GGrraanndd TToottaall 6633,,333399,,119999 110000,,112244,,557722 114422,,665511,,445577 110000..00%%

22000011


WWoorrllddwwiiddee BBuussiinneessss--ttoo--CCoonnssuummeerr CCoommmmeerrccee

WWoorrllddwwiiddee BBuussiinneessss--ttoo--BBuussiinneessss CCoommmmeerrccee

11999999 22000000CCOOUUNNTTRRYY SPENDING SPENDING SPENDING % 0F

(US$M) (US$M) (US$M) WORLD

United States 26,322 44,435.1 66,500.0 56.6%Japan 1,815.5 5,454.6 10,092.7 8.6%United Kingdom 1,248.8 3,873.0 6,674.5 5.7%Germany 1,007 3,185.5 6,227.7 5.3%Canada 1,004 2,406.2 4,167.7 3.5%France 194.8 1,119.6 2,946.7 2.5%Korea 105.2 1,202.6 2,668.2 2.3%Australia 264.0 1,627.4 2,583.4 2.2%Taiwan 49.4 976.7 2,010.8 1.7%Italy 208.4 841.4 1,928.5 1.6%China (PRC) 5.8 522.1 1,314.1 1.1%Sweden 193.2 736.2 1,243.2 1.1%Spain 91.7 406.0 914.1 0.8%Switzerland 130.7 496.5 901.4 0.8%Netherlands 132.4 441.0 899.3 0.8%Brazil 77.7 330.3 698.6 0.6%Norway 83.7 308.0 590.1 0.5%Austria 119.1 315.1 570.0 0.5%Hong Kong 31.5 296.7 545.4 0.5%Denmark 76.4 261.4 515.1 0.4%Singapore 20.3 279.3 485.6 0.4%ROW 169.0 582.0 453.0 0.4%Finland 73.5 213.6 446.9 0.4%New Zealand 51.0 239.3 396.1 0.3%Belgium 58.7 170.0 340.5 0.3%Malaysia 9.5 148.9 257.7 0.2%Ireland 24.0 82.8 170.8 0.1%Philippines 2.9 85.3 135.0 0.1%Other Latin America 6.6 53.0 131.3 0.1%Greece 11.0 50.0 116.6 0.1%Indonesia 2.4 61.0 106.5 0.1%Mexico 19.0 91.1 106.0 0.1%India 1.3 32.5 96.9 0.1%Argentina 16.3 54.7 96.7 0.1%Portugal 13.1 39.6 87.0 0.1%Thailand 4.7 58.1 85.9 0.1%Chile 3.8 20.2 33.5 0.0%Venezuela 2.7 8.4 17.8 0.0%Colombia 4.6 9.8 14.5 0.0%Vietnam 0.01 0.5 1.4 0.0%Other Asia Pacific - - - 0.0%Bulgaria - - - 0.0%Czech Republic - - - 0.0%Hungary - - - 0.0%Other Eastern Europe - - - 0.0%Poland - - - 0.0%Romania - - - 0.0%Russia - - - 0.0%Slovakia - - - 0.0%Slovenia - - - 0.0%Egypt - - - 0.0%Israel - - - 0.0%Other Middle East/Africa - - - 0.0%Saudi Arabia/Gulf States - - - 0.0%South Africa - - - 0.0%Turkey - - - 0.0%

GGrraanndd TToottaall 3333,,665566 7711,,551166 111177,,557711 9999..66%%

11999999 22000000CCOOUUNNTTRRYY SPENDING SPENDING SPENDING % 0F

(US$M) (US$M) (US$M) WORLD

United States 54,221 116,749 206,889 40.1%Japan 11,652 69,000.9 90,873.6 17.6%Germany 5,777 15,171.0 37,102.1 7.2%United Kingdom 5,518 13,815.6 30,203.4 5.9%Canada 6,649 11,266.4 20,278.0 3.9%ROW 2,006 9,657.0 17,819.0 3.5%France 1,874 6,170.9 17,467.2 3.4%Italy 1,564 5,544.7 14,442.3 2.8%Netherlands 805 2,734.8 6,813.2 1.3%Australia 974 3,008.5 6,057.3 1.2%Korea 183 2,590.2 5,702.5 1.1%Taiwan 144 2,389.0 5,563.1 1.1%Spain 574 2,001.2 5,374.5 1.0%Switzerland 864 2,291.3 5,319.1 1.0%Sweden 951 2,360.8 5,268.9 1.0%China (PRC) 71 1,686.2 4,333.5 0.8%Mexico 165 1,738.2 3,990.3 0.8%Brazil 165 1,680.6 3,874.9 0.8%Denmark 550 1,474.5 3,571.7 0.7%Austria 646 1,487.1 3,414.3 0.7%Norway 545 1,402.4 3,245.7 0.6%Belgium 423 1,156.1 2,848.3 0.6%Finland 380 890.0 2,014.6 0.4%Singapore 97 967.2 1,949.2 0.4%Argentina 34 635.3 1,461.7 0.3%Other Latin America 54 570.0 1,371.3 0.3%Hong Kong 160 597.5 1,231.6 0.2%India 11 360.5 1,055.0 0.2%New Zealand 92 470.8 970.8 0.2%Ireland 127 346.7 878.6 0.2%Greece 94 295.5 794.3 0.2%Portugal 90 285.7 757.1 0.1%Venezuela 13 278.0 670.8 0.1%Malaysia 78 234.6 523.0 0.1%Colombia 17 225.7 514.8 0.1%Chile 21 223.1 499.6 0.1%Thailand 68 204.3 377.4 0.1%Indonesia 74 168.8 344.3 0.1%Philippines 50 188.2 332.5 0.1%Vietnam 0 5.1 9.4 0.0%Other Asia Pacific - - - 0.0%Bulgaria - - - 0.0%Czech Republic - - - 0.0%Hungary - - - 0.0%Other Eastern Europe - - - 0.0%Poland - - - 0.0%Romania - - - 0.0%Russia - - - 0.0%Slovakia - - - 0.0%Slovenia - - - 0.0%Egypt - - - 0.0%Other Middle East/Africa - - - 0.0%Saudi Arabia/Gulf States - - - 0.0%South Africa - - - 0.0%Turkey - - - 0.0%Israel 0.0%

GGrraanndd TToottaall 9977,,778822 228822,,332244 551166,,220088 110000%%

22000011 22000011

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WWoorrllddwwiiddee IInntteerrnneett UUsseerrssppeerr IInntteerrnneett BBuuyyeerrss

WWoorrllddwwiiddee IInntteerrnneettUUsseerrss ppeerr CCaappiittaa

11999999 22000000 22000011 CCOOUUNNTTRRYY

Singapore 16.9% 24.3% 39.8%United States 35.4% 37.5% 38.0%Japan 28.8% 28.7% 31.1%Canada 14.6% 27.1% 30.5%New Zealand 23.0% 20.2% 30.2%Australia 25.9% 15.9% 29.8%Hong Kong 19.5% 13.5% 29.7%Sweden 14.5% 22.8% 28.8%United Kingdom 16.7% 23.3% 27.6%Norway 13.4% 21.0% 27.4%Switzerland 18.6% 23.3% 27.4%Taiwan 14.5% 20.8% 26.0%Denmark 13.4% 19.5% 25.8%Germany 15.4% 20.8% 25.7%France 10.3% 18.4% 25.5%Ireland 13.1% 20.5% 25.3%Austria 15.9% 20.1% 25.0%Malaysia 12.4% 19.1% 22.7%Finland 12.4% 17.7% 22.3%Korea 16.9% 15.0% 21.6%Belgium 12.8% 16.5% 21.1%Netherlands 13.1% 15.4% 19.5%Spain 8.5% 13.6% 19.5%Italy 10.5% 14.0% 19.2%Greece 9.6% 12.8% 17.4%Mexico - 13.6% 15.8%Portugal 9.1% 10.7% 14.7%Argentina 6.4% 12.8% 14.4%Brazil 14.5% 14.5% 14.1%Other Latin America - 10.8% 13.9%Colombia 12.7% 10.1% 11.5%China (PRC) 5.9% 9.2% 10.6%Indonesia 12.9% 5.3% 8.7%Venezuela 5.8% 5.9% 7.3%Thailand 9.7% 4.8% 7.2%Philippines 9.3% 5.7% 5.9%Chile 4.6% 4.5% 5.4%India 3.6% 2.8% 3.5%Vietnam 0.7% 2.0% 2.0%Other Asia Pacific - - - Bulgaria - - - Czech Republic - - - Hungary - - - Other Eastern Europe - - - Poland - - - Romania - - - Russia - - - Slovakia - - - Slovenia - - - Egypt - - - Israel - - - Other Middle East/Africa - - - Saudi Arabia/Gulf States - - - South Africa - - - Turkey - - -

WWoorrlldd 2233..77%% 2255..00%% 2277..33%%

11999977 11999988 11999999 22000000 22000011CCOOUUNNTTRRYY

Sweden 21.1% 33.7% 50.4% 56.4% 64.3%Norway 17.6% 27.6% 42.6% 49.9% 58.6%United States 16.9% 28.2% 39.4% 49.0% 57.2%Switzerland 10.4% 17.5% 29.4% 43.4% 57.0%Canada 23.5% 31.2% 39.0% 46.8% 56.6%Denmark 16.6% 25.5% 39.8% 44.8% 54.3%Finland 29.9% 36.6% 47.2% 46.5% 52.3%United Kingdom 11.3% 18.1% 34.3% 41.9% 50.9%Netherlands 11.3% 17.5% 26.8% 36.5% 48.3%Japan 6.1% 9.1% 15.2% 31.3% 46.5%Korea - 3.8% 9.2% 33.6% 46.4%Australia - 2.0% 29.1% 40.8% 46.3%Germany 8.8% 14.8% 26.2% 34.1% 43.3%New Zealand - 12.9% 25.8% 37.4% 42.1%Austria 6.9% 14.7% 26.9% 32.4% 40.8%Singapore - 18.2% 19.7% 36.1% 39.6%France 4.5% 8.0% 16.0% 23.6% 35.0%Belgium 5.5% 9.6% 23.6% 26.3% 34.9%Hong Kong - 10.7% 15.7% 25.6% 33.5%Italy 3.4% 6.4% 15.8% 22.6% 31.4%Ireland 5.9% 10.0% 18.7% 22.7% 30.5%Taiwan - 4.6% 9.2% 22.8% 29.3%Spain 2.9% 6.0% 14.2% 20.0% 28.4%Portugal 2.9% 5.6% 9.7% 13.3% 19.6%Greece 1.7% 3.1% 7.2% 11.8% 17.8%Malaysia - 2.6% 5.7% 10.7% 13.5%Chile - 1.5% 3.6% 7.4% 10.4%Brazil - 1.5% 2.1% 4.0% 5.8%Philippines - 0.4% 1.5% 3.8% 5.6%Argentina - 1.1% 2.5% 3.5% 5.3%Venezuela - 1.1% 1.9% 3.2% 4.6%Thailand - 0.9% 2.4% 3.1% 4.1%Mexico - - - 2.9% 4.1%China (PRC) - 0.2% 0.4% 1.3% 2.1%Other Latin America - - - 1.2% 1.7%Colombia - 0.9% 1.1% 1.0% 1.3%Indonesia - 0.1% 0.6% 0.8% 1.1%India - 0.05% 0.1% 0.4% 0.7%Vietnam - 0.0% 0.1% 0.3% 0.5%Other Asia Pacific - 0.0% 0.0% 0.0% 0.0%Bulgaria - - - - - Czech Republic - - - - - Hungary - - - - - Other Eastern Europe - - - - - Poland - - - - - Romania - - - - - Russia - - - - - Slovakia - - - - - Slovenia - - - - - Egypt - - - - - Israel - - - - - Other Middle East/Africa - - - - - Saudi Arabia/Gulf States - - - - - South Africa - - - - - Turkey - - - - -

WWoorrlldd 22..88%% 44..55%% 66..66%% 88..55%%


WWoorrllddwwiiddee EEdduuccaattiioonn IInntteerrnneett UUsseerrss

11999966 11999977 11999988 11999999 22000000CCOOUUNNTTRRYY UUSSEERRSS UUSSEERRSS UUSSEERRSS UUSSEERRSS UUSSEERRSS UUSSEERRSS %% OOFF WWOORRLLDD

United States 1,783,808 4,052,967 5,541,884 6,116,487 12,461,606 15,654,881 15.2%China (PRC) - - 1,114,609 2,018,412 7,704,891 12,198,283 11.9%United Kingdom - 2,932,759 4,403,338 7,026,220 7,481,782 8,665,277 8.4%Korea - - 528,633 1,103,594 6,698,094 7,798,107 7.6%Germany - 2,155,334 3,017,157 5,814,582 6,320,353 7,640,900 7.4%France - 1,069,665 1,620,202 2,441,110 3,097,490 4,501,638 4.4%Japan 266,927 575,520 1,537,000 1,573,667 2,606,783 4,333,353 4.2%Taiwan - - 352,758 1,020,995 3,748,453 3,931,633 3.8%Italy - 791,556 1,276,109 2,604,746 2,928,491 3,835,640 3.7%Australia - - 914,356 1,290,354 2,522,140 3,384,296 3.3%Spain - 379,656 684,302 1,839,734 2,390,910 3,272,598 3.2%Malaysia - - 187,036 303,488 1,792,387 2,222,650 2.2%India - - 86,633 334,816 1,459,169 2,202,728 2.1%Netherlands - 689,419 752,068 994,332 1,253,305 1,659,257 1.6%Philippines - - 145,888 582,106 1,180,665 1,647,152 1.6%Singapore - - 140,624 226,145 1,141,508 1,384,446 1.3%Sweden - 914,416 1,010,823 1,306,242 1,210,288 1,312,236 1.3%Canada 574,063 983,603 1,066,946 1,031,416 1,101,098 1,218,314 1.2%Thailand - - 344,459 649,572 800,813 1,017,896 1.0%Brazil - - 260,284 383,656 715,337 986,654 1.0%New Zealand - - 250,489 443,206 778,043 931,132 0.9%Switzerland - 291,151 380,194 512,061 704,724 887,791 0.9%Hong Kong - - 70,795 233,037 558,596 865,806 0.8%Belgium - 233,584 344,102 667,235 645,480 842,002 0.8%Indonesia - - 43,147 124,289 749,281 812,106 0.8%Finland - 765,011 743,952 882,001 764,912 801,937 0.8%Denmark - 513,080 554,130 637,853 618,704 697,255 0.7%Norway - 391,199 454,321 536,709 611,102 691,886 0.7%Austria - 175,949 315,675 479,497 555,156 686,564 0.7%Other Latin America - - - - 488,979 617,858 0.6%Mexico - - 222,914 276,143 422,882 580,804 0.6%Portugal - 101,120 167,631 295,452 372,952 540,352 0.5%Greece - 69,533 118,939 233,425 345,648 503,023 0.5%Ireland - 82,511 120,801 203,811 235,439 316,591 0.3%Chile - - 69,403 121,921 175,368 242,461 0.2%Vietnam - - 9,473 27,712 143,813 235,006 0.2%Argentina - - 28,813 56,840 121,095 175,430 0.2%Venezuela - - 31,486 88,768 127,990 152,634 0.1%Colombia - - 63,582 90,155 125,312 139,892 0.1%Other Asia Pacific - - - - - - 0.0%Bulgaria - - - - - - 0.0%Czech Republic - - - - - - 0.0%Hungary - - - - - - 0.0%Other Eastern Europe - - - - - - 0.0%Poland - - - - - - 0.0%Romania - - - - - - 0.0%Russia - - - - - - 0.0%Slovakia - - - - - - 0.0%Slovenia - - - - - - 0.0%Egypt - - - - - - 0.0%Israel - - - - - - 0.0%Other Middle East/Africa - - - - - - 0.0%Saudi Arabia/Gulf States - - - - - - 0.0%South Africa - - - - - - 0.0%Turkey - - - - - - 0.0%ROW 6,566,965 4,880,097 1,079,449 1,988,612 2,627,766 3,129,782 3.0%

GGrraanndd TToottaall 99,,119911,,776633 2222,,004488,,113300 3300,,005544,,440044 4466,,556600,,440022 7799,,778888,,880088 110022,,771188,,225522 110000..00%%


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WWoorrllddwwiiddee HHoommee IInntteerrnneett UUsseerrss


United States 20,198,980 30,423,752 59,638,211 89,689,739 100,799,887 117,347,421 35.0%Japan 1,498,995 3,324,117 7,176,052 14,320,343 24,099,515 35,687,177 10.6%Germany - 3,295,592 6,225,448 13,414,593 19,664,062 26,016,799 7.8%United Kingdom - 3,070,568 5,527,210 12,792,159 17,827,344 22,689,701 6.8%Canada 2,800,473 4,803,311 6,624,059 8,885,719 13,158,688 15,838,489 4.7%France - 1,110,149 2,198,247 5,022,481 8,510,744 13,397,967 4.0%Italy - 825,114 1,741,999 5,133,759 8,460,780 12,388,101 3.7%Korea - - 737,903 2,041,597 7,881,303 11,893,779 3.5%China (PRC) - - 289,087 714,764 4,516,062 8,547,684 2.5%Spain - 465,262 1,065,594 3,281,002 4,896,857 7,247,731 2.2%Netherlands - 822,862 1,451,976 2,769,241 4,226,734 5,821,676 1.7%Brazil - - 1,444,689 2,156,244 4,594,096 5,735,238 1.7%Sweden - 872,515 1,628,178 3,137,781 3,975,323 4,706,622 1.4%Australia - - 1,313,383 1,939,964 3,217,161 4,219,516 1.3%Taiwan - - 282,443 597,546 2,409,021 3,548,773 1.1%Switzerland - 341,950 644,386 1,295,207 2,150,263 2,969,131 0.9%India - - 36,218 228,259 1,271,923 2,666,441 0.8%Belgium - 249,713 479,423 1,416,003 1,734,161 2,386,172 0.7%Austria - 260,040 624,503 1,297,971 1,772,622 2,341,370 0.7%Denmark - 388,364 685,148 1,326,163 1,719,311 2,214,554 0.7%Norway - 345,734 625,798 1,243,615 1,663,618 2,053,449 0.6%Finland - 754,580 989,217 1,429,929 1,595,922 1,876,839 0.6%Hong Kong - - 201,477 351,796 1,008,548 1,642,852 0.5%Mexico - - 277,190 677,542 935,187 1,640,960 0.5%Argentina - - 276,755 711,706 978,382 1,544,712 0.5%Malaysia - - 119,034 240,919 802,993 1,321,931 0.4%Other Latin America - - - - 825,383 1,292,714 0.4%New Zealand - - 125,161 351,035 958,683 1,209,691 0.4%Portugal - 107,459 228,176 538,016 793,149 1,209,421 0.4%Greece - 60,352 141,033 415,692 757,497 1,176,778 0.4%Singapore - - 116,502 216,259 547,089 951,802 0.3%Ireland - 96,475 183,961 402,075 572,208 806,922 0.2%Chile - - 89,185 294,712 625,484 733,486 0.2%Thailand - - 37,789 115,890 314,305 656,982 0.2%Venezuela - - 150,689 253,527 417,444 618,657 0.2%Philippines - - 26,303 66,131 263,663 449,710 0.1%Indonesia - - 26,964 67,637 298,993 447,347 0.1%Colombia - - 198,267 225,445 273,771 291,470 0.1%Vietnam - - 6,131 10,460 40,426 86,105 0.0%Other Asia Pacific - - - - - - 0.0%Bulgaria - - - - - - 0.0%Czech Republic - - - - - - 0.0%Hungary - - - - - - 0.0%Other Eastern Europe - - - - - - 0.0%Poland - - - - - - 0.0%Romania - - - - - - 0.0%Russia - - - - - - 0.0%Slovakia - - - - - - 0.0%Slovenia - - - - - - 0.0%Egypt - - - - - - 0.0%Israel - - - - - - 0.0%Other Middle East/Africa - - - - - - 0.0%Saudi Arabia/Gulf States - - - - - - 0.0%South Africa - - - - - - 0.0%Turkey - - - - - - 0.0%ROW 2,568,593 2,949,249 2,283,339 3,010,934 5,634,094 7,913,949 2.4%



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WWoorrllddwwiiddee IInntteerrnneett UUsseerrss


United States 27,080,403 45,244,543 76,211,420 107,441,829 134,899,940 159,040,948 30.5%Japan 3,910,665 7,751,216 11,480,000 19,270,000 39,749,854 59,138,670 11.3%Germany - 7,224,963 12,165,006 21,529,553 28,028,281 35,586,648 6.8%United Kingdom - 6,644,354 10,682,421 20,264,499 24,837,305 30,230,316 5.8%China (PRC) - - 2,397,640 4,460,000 16,932,091 27,081,206 5.2%Korea - - 1,754,529 4,301,363 15,891,722 22,155,872 4.2%France - 2,672,400 4,797,275 9,352,444 13,881,097 20,589,796 3.9%Italy - 1,929,800 3,699,033 9,114,737 13,022,000 18,178,988 3.5%Canada 4,152,967 7,064,949 9,465,491 11,904,546 14,392,739 17,579,277 3.4%Spain - 1,146,370 2,376,292 5,588,074 7,907,534 11,238,310 2.2%Brazil - - 2,495,682 3,490,483 6,885,116 10,164,115 1.9%Australia - - 374,921 5,516,400 7,832,026 9,002,057 1.7%Netherlands - 1,762,735 2,760,676 4,239,131 5,798,618 7,713,120 1.5%India - - 471,373 1,293,878 4,468,403 7,273,139 1.4%Taiwan - - 1,013,920 2,020,537 5,064,661 6,560,603 1.3%Sweden - 1,865,813 2,981,919 4,461,053 5,000,474 5,706,597 1.1%Philippines - - 286,632 1,087,594 2,879,601 4,309,997 0.8%Switzerland - 738,598 1,241,493 2,100,973 3,106,184 4,091,818 0.8%Mexico - - - - 2,806,515 4,020,998 0.8%Belgium - 558,602 970,987 2,408,730 2,693,174 3,581,490 0.7%Austria - 556,603 1,197,559 2,175,791 2,627,263 3,313,493 0.6%Malaysia - - 577,096 1,302,581 2,514,008 3,252,667 0.6%Denmark - 873,064 1,348,963 2,119,335 2,398,166 2,920,826 0.6%Finland - 1,538,456 1,888,355 2,435,926 2,403,443 2,698,173 0.5%Norway - 776,691 1,225,532 1,901,364 2,240,065 2,644,165 0.5%Thailand - - 546,225 1,452,362 1,940,558 2,581,080 0.5%Hong Kong - - 713,478 1,056,400 1,760,289 2,355,244 0.5%Other Latin America - - - - 1,543,723 2,281,376 0.4%Indonesia - - 268,745 1,334,704 1,746,409 2,264,546 0.4%Argentina - - 415,159 897,458 1,303,500 1,994,742 0.4%Portugal - 291,855 556,734 972,271 1,329,965 1,969,400 0.4%Greece - 173,785 325,872 759,337 1,243,391 1,880,243 0.4%Singapore - - 576,757 778,617 1,532,110 1,800,859 0.3%New Zealand - - 501,256 984,094 1,442,889 1,645,398 0.3%Chile - - 224,696 536,580 1,122,084 1,598,321 0.3%Ireland - 213,696 367,851 701,497 861,331 1,167,497 0.2%Venezuela - - 261,623 451,823 784,009 1,141,014 0.2%Colombia - - 346,440 443,527 452,813 579,347 0.1%Vietnam - - - 98,676 267,895 444,004 0.1%Other Asia Pacific - - - - - - 0.0%Bulgaria - - - - - - 0.0%Czech Republic - - - - - - 0.0%Hungary - - - - - - 0.0%Other Eastern Europe - - - - - - 0.0%Poland - - - - - - 0.0%Romania - - - - - - 0.0%Russia - - - - - - 0.0%Slovakia - - - - - - 0.0%Slovenia - - - - - - 0.0%Egypt - - - - - - 0.0%Israel - - - - - - 0.0%Other Middle East/Africa - - - - - - 0.0%Saudi Arabia/Gulf States - - - - - - 0.0%South Africa - - - - - - 0.0%Turkey - - - - - - 0.0%ROW 12,606,208 9,925,125 6,864,978 6,579,795 14,125,008 20,452,753 3.9%



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WWoorrllddwwiiddee IInntteerrnneett CCoommmmeerrccee%%ooff TToottaall CCoommmmeerrccee

11999999 22000000 22000011 CCOOUUNNTTRRYY

Canada 0.35% 0.57% 1.01%Sweden 0.14% 0.40% 0.86%New Zealand 0.08% 0.41% 0.80%United States 0.25% 0.47% 0.77%United Kingdom 0.14% 0.36% 0.76%Singapore 0.04% 0.39% 0.73%Switzerland 0.11% 0.34% 0.72%Australia 0.09% 0.35% 0.71%Denmark 0.10% 0.31% 0.71%Taiwan 0.02% 0.32% 0.70%Norway 0.12% 0.31% 0.69%Japan 0.09% 0.46% 0.68%Germany 0.09% 0.28% 0.65%Austria 0.11% 0.28% 0.59%Netherlands 0.07% 0.25% 0.56%Korea 0.02% 0.24% 0.56%Finland 0.10% 0.26% 0.55%France 0.04% 0.16% 0.45%Italy 0.04% 0.17% 0.42%Belgium 0.06% 0.17% 0.39%Spain 0.03% 0.13% 0.31%Hong Kong 0.04% 0.16% 0.30%Ireland 0.05% 0.13% 0.29%Malaysia 0.03% 0.13% 0.24%Greece 0.02% 0.09% 0.22%Brazil 0.01% 0.10% 0.22%Chile 0.01% 0.10% 0.22%Portugal 0.03% 0.09% 0.22%Mexico 0.01% 0.09% 0.20%Other Latin America - 0.08% 0.19%Philippines 0.02% 0.11% 0.18%Colombia - 0.08% 0.18%Venezuela - 0.07% 0.16%Argentina - 0.07% 0.16%China (PRC) - 0.06% 0.14%Thailand 0.02% 0.06% 0.11%Indonesia 0.02% 0.04% 0.08%India - 0.02% 0.07%Egypt - - -Israel - - -Other Middle East/Africa - - -Saudi Arabia/Gulf States - - -South Africa - - -Turkey - - -Bulgaria - - -Czech Republic - - -Hungary - - -Other Eastern Europe - - -Poland - - -Romania - - -Russia - - -Slovakia - - -Slovenia - - -Other Asia Pacific - - -Vietnam - - -

%% ooff IITT SSppeennddiinngg oonneebbuussiinneessss

11999999 22000000 22000011 CCOOUUNNTTRRYY

China (PRC) 19% 27% 32%Israel 13% 15% 31%Mexico 11% 19% 27%Germany 17% 21% 22%Saudi Arabia/Gulf States 13% 15% 21%South Africa 13% 15% 21%Colombia 9% 14% 21%Argentina 12% 19% 21%Singapore 12% 15% 18%Malaysia 11% 15% 18%Philippines 11% 15% 18%Czech Republic 11% 15% 18%Hungary 11% 15% 18%Poland 11% 15% 18%Slovenia 11% 15% 18%Brazil 11% 15% 18%Chile 11% 15% 18%Venezuela 11% 15% 18%Japan 11% 15% 18%United States 13% 16% 17%Australia 10% 13% 16%Canada 9% 13% 16%Ireland 9% 12% 16%Korea 9% 15% 15%Norway 11% 13% 15%India 10% 13% 15%New Zealand 9% 12% 14%Hong Kong 7% 9% 14%Spain 7% 9% 14%Switzerland 9% 12% 14%United Kingdom 9% 12% 14%Taiwan 9% 11% 14%Portugal 10% 12% 13%France 8% 10% 11%Austria 6% 7% 10%Finland 6% 7% 10%Indonesia 7% 8% 10%Other Asia Pacific 7% 8% 10%Thailand 7% 8% 10%Vietnam 7% 8% 10%Bulgaria 7% 8% 10%Other Eastern Europe 7% 8% 10%Romania 7% 8% 10%Russia 7% 8% 10%Slovakia 7% 8% 10%Other Latin America 7% 8% 10%Egypt 7% 8% 10%Other Middle East/Africa 7% 8% 10%Turkey 7% 8% 10%Netherlands 8% 9% 10%Greece 6% 8% 9%Italy 6% 8% 9%Belgium 6% 9% 9%Sweden 5% 6% 7%Denmark 7% 9% 6%World 12% 15% 17%

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WWoorrllddwwiiddee %% ooff BBuussiinneesssseessUUssiinngg tthhee IInntteerrnneett wwiitthh IInntteerrnneettCCoommmmeerrccee SSiitteess

WWoorrllddwwiiddee %% ooff BBuussiinneesssseess UUssiinnggtthhee IInntteerrnneett wwiitthh WWeebb SSiitteess

11999999 22000000 22000011 CCOOUUNNTTRRYY

Sweden 16% 49% 64%Norway 15% 44% 61%Denmark 14% 33% 42%Germany 10% 28% 39%Korea 8% 25% 39%Netherlands 5% 18% 35%China (PRC) 7% 20% 33%Argentina 9% 21% 32%Spain 3% 18% 31%United Kingdom 6% 19% 31%Japan 10% 21% 30%Italy 2% 13% 30%Colombia 8% 17% 28%Australia 8% 18% 28%Switzerland 5% 16% 27%Singapore 7% 19% 27%Taiwan 6% 17% 26%United States 13% 18% 26%Ireland 6% 16% 25%Other Latin America 3% 9% 24%Portugal 3% 11% 24%Israel 4% 14% 22%Belgium 5% 12% 22%South Africa 4% 14% 22%Finland 7% 14% 21%Mexico 4% 11% 21%Hong Kong 4% 13% 21%Austria 5% 14% 21%New Zealand 5% 13% 20%Brazil 4% 11% 19%Chile 4% 10% 18%France 3% 10% 18%Czech Republic 3% 11% 18%Hungary 3% 11% 18%Poland 3% 11% 18%Malaysia 4% 11% 17%Venezuela 4% 8% 16%Canada 5% 10% 15%Saudi Arabia/Gulf States 3% 9% 13%Indonesia 3% 9% 13%Vietnam 3% 8% 13%Greece 2% 7% 12%Thailand 3% 7% 12%Philippines 2% 7% 11%India 2% 5% 11%Bulgaria 2% 7% 11%Slovenia 2% 6% 10%Romania 1% 5% 8%Egypt 1% 5% 8%Other Asia Pacific 1% 4% 8%Other Middle East/Africa 1% 3% 6%Turkey 1% 3% 6%Slovakia 1% 3% 5%Other Eastern Europe 1% 2% 4%Russia 1% 2% 4%

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11999999 22000000 22000011 CCOOUUNNTTRRYY

Sweden 46% 80% 82%Argentina 46% 73% 79%Germany 47% 76% 79%Norway 42% 73% 79%China (PRC) 39% 67% 76%Japan 46% 69% 75%Korea 39% 70% 75%United States 57% 67% 72%Denmark 44% 67% 72%United Kingdom 36% 66% 72%New Zealand 28% 64% 72%Colombia 39% 57% 71%Switzerland 34% 62% 69%Netherlands 33% 61% 69%Ireland 37% 59% 66%Italy 22% 59% 66%Singapore 38% 61% 64%Australia 37% 55% 63%Belgium 32% 49% 61%Israel 29% 54% 60%Austria 34% 54% 59%Taiwan 33% 55% 59%South Africa 29% 53% 59%Other Latin America 18% 31% 59%Spain 19% 44% 57%Finland 36% 52% 56%Thailand 22% 63% 56%Vietnam 22% 63% 56%Canada 35% 47% 55%France 23% 43% 52%Malaysia 28% 44% 51%Bulgaria 18% 44% 51%Czech Republic 24% 44% 51%Hungary 24% 44% 51%Poland 24% 44% 51%Saudi Arabia/Gulf States 18% 44% 51%Mexico 22% 36% 50%Hong Kong 24% 41% 48%Brazil 22% 35% 46%Chile 22% 35% 46%Indonesia 25% 43% 45%Other Asia Pacific 12% 43% 45%Other Eastern Europe 5% 43% 45%Russia 5% 43% 45%Greece 16% 31% 41%Venezuela 18% 27% 40%Portugal 15% 31% 40%Philippines 19% 35% 39%India 16% 26% 34%Romania 13% 24% 27%Slovakia 8% 24% 27%Slovenia 13% 24% 27%Egypt 13% 24% 27%Other Middle East/Africa 9% 16% 21%Turkey 9% 16% 21%

WWoorrlldd 4411%% 6633%% 6688%%

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11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 9933--0011CCOOUUNNTTRRYY UNITS UNITS UNITS UNITS UNITS UNITS UNITS UNITS UNITS % OF CAGR

WORLD

United States 68,041,137 79,753,858 94,252,580 109,360,968 129,394,815 151,680,607 177,421,633 198,588,638 227,135,001 42.1% 16.3%Japan 8,371,055 9,929,011 13,671,900 18,321,450 22,250,600 26,388,400 31,386,024 39,967,028 49,239,412 9.1% 24.8%Germany 8,123,251 10,236,770 12,914,217 16,307,518 18,087,714 19,385,000 21,039,000 24,383,022 27,367,298 5.1% 16.4%China (PRC) 1,372,143 2,271,697 3,436,955 5,010,727 7,224,029 9,662,414 11,669,145 16,837,003 23,847,832 4.4% 42.9%United Kingdom 6,195,980 7,709,202 9,617,560 12,026,787 13,282,208 14,938,000 16,841,000 18,828,926 20,931,785 3.9% 16.4%Canada 5,241,897 6,038,859 6,881,900 7,987,900 9,133,300 10,414,400 12,238,300 15,014,425 17,304,017 3.2% 16.1%France 4,757,654 5,985,327 7,540,719 9,512,417 10,568,927 12,053,000 13,575,000 15,304,566 16,908,608 3.1% 17.2%Australia 3,665,212 4,287,129 5,005,790 5,825,645 6,711,610 7,695,418 9,241,665 11,245,970 12,584,687 2.3% 16.7%Brazil 1,695,750 2,226,477 2,947,945 3,942,910 5,119,712 6,401,402 7,712,548 10,169,368 12,521,906 2.3% 28.4%Korea 2,307,028 2,944,400 3,948,552 5,359,241 6,442,157 6,532,945 7,547,164 9,271,831 11,243,198 2.1% 21.9%Italy 2,624,339 3,286,167 4,123,481 5,183,665 5,754,127 6,328,000 6,627,346 7,832,211 8,770,815 1.6% 16.3%Mexico 1,677,914 1,891,864 2,149,303 2,463,397 2,928,142 3,470,464 4,311,989 6,498,294 8,260,654 1.5% 22.0%Netherlands 2,158,732 2,691,491 3,363,291 4,211,166 4,640,430 5,454,000 6,333,000 6,330,516 6,874,670 1.3% 15.6%India 453,406 571,304 747,641 1,040,159 1,419,500 1,871,623 2,723,965 4,193,932 6,220,391 1.2% 38.7%Russia 1,705,129 1,965,663 2,294,908 2,737,251 3,613,409 4,097,297 4,425,881 5,158,032 5,724,402 1.1% 16.3%Spain 1,504,549 1,888,795 2,375,662 2,993,003 3,332,274 3,617,000 4,044,000 4,624,222 5,244,513 1.0% 16.9%Sweden 1,431,990 1,779,259 2,217,586 2,771,534 3,073,368 4,052,000 4,520,000 4,443,600 4,774,206 0.9% 16.2%Taiwan 1,191,556 1,260,374 1,396,631 1,615,568 1,915,468 2,752,280 2,977,246 3,912,405 4,763,152 0.9% 18.9%South Africa 718,611 953,823 1,266,463 1,682,190 2,104,933 2,787,116 3,091,949 3,639,979 4,183,681 0.8% 24.6%Other Latin America 641,630 829,568 1,074,693 1,395,285 1,799,559 2,198,559 2,585,904 3,243,787 3,742,534 0.7% 24.7%Other Middle East/Africa 472,122 613,395 800,207 1,049,162 1,539,093 1,890,207 2,156,469 2,802,609 3,675,709 0.7% 29.2%Argentina 926,869 1,070,049 1,240,487 1,444,801 1,747,473 2,138,637 2,552,902 2,836,915 3,389,335 0.6% 17.6%Malaysia 540,946 618,843 786,219 1,010,153 1,287,736 1,926,369 2,032,224 2,688,438 3,280,685 0.6% 25.3%Switzerland 1,088,972 1,371,192 1,728,925 2,182,616 2,427,336 2,743,000 3,067,000 2,841,037 3,150,820 0.6% 14.2%Poland 599,001 750,447 941,251 1,182,032 1,482,116 1,816,019 2,197,091 2,676,174 3,097,510 0.6% 22.8%Denmark 826,922 1,035,144 1,298,399 1,631,492 1,807,418 2,254,000 2,540,000 2,583,731 2,769,704 0.5% 16.3%Other Eastern Europe 618,216 827,699 1,109,865 1,490,837 1,807,197 2,047,309 2,240,910 2,279,253 2,573,937 0.5% 19.5%Belgium 748,844 937,158 1,175,362 1,476,921 1,639,226 1,910,000 2,155,000 2,316,260 2,555,707 0.5% 16.6%Hong Kong 431,879 607,818 846,605 1,094,344 1,365,583 1,533,423 1,738,681 2,183,518 2,511,597 0.5% 24.6%Norway 714,727 898,343 1,131,118 1,426,411 1,589,318 1,889,000 2,096,863 2,274,600 2,447,425 0.5% 16.6%Thailand 537,167 634,634 809,065 1,021,692 1,200,714 1,360,592 1,444,344 1,900,367 2,383,440 0.4% 20.5%Austria 734,657 923,528 1,162,752 1,465,933 1,628,233 1,811,000 1,935,000 2,103,309 2,262,271 0.4% 15.1%Indonesia 589,147 683,374 866,933 1,123,799 1,323,543 1,370,090 1,646,952 1,834,359 2,216,598 0.4% 18.0%Slovenia 132,787 151,688 173,825 199,969 223,727 249,941 288,330 1,757,416 2,054,245 0.4% 40.8%Singapore 202,492 332,278 528,399 752,019 991,390 1,101,457 1,226,969 1,612,230 1,920,968 0.4% 32.5%Finland 680,929 849,735 1,062,831 1,332,081 1,472,135 1,667,000 1,870,000 1,708,252 1,902,941 0.4% 13.7%Turkey 377,237 441,652 521,750 640,234 782,919 1,160,679 1,176,127 1,491,854 1,795,208 0.3% 21.5%Israel 345,300 476,305 663,195 771,021 859,581 1,315,712 1,280,578 1,489,541 1,728,184 0.3% 22.3%New Zealand 476,150 663,750 812,515 933,075 1,049,874 1,249,112 1,396,592 1,592,569 1,716,460 0.3% 17.4%Chile 324,305 394,767 489,534 621,600 774,778 913,511 1,068,619 1,299,428 1,532,334 0.3% 21.4%Philippines 252,517 315,400 407,208 543,033 687,282 760,534 871,553 1,099,604 1,385,510 0.3% 23.7%Portugal 370,104 464,325 583,719 735,129 819,101 886,516 982,680 1,153,748 1,357,427 0.3% 17.6%Colombia 383,700 463,544 560,935 679,982 808,355 943,100 1,044,999 1,164,702 1,276,103 0.2% 16.2%Venezuela 366,114 424,372 495,089 581,907 720,317 843,076 967,360 1,127,727 1,266,507 0.2% 16.8%Czech Republic 516,687 604,862 709,848 835,492 916,919 986,275 1,187,522 1,134,664 1,186,429 0.2% 10.9%Greece 229,779 289,627 365,640 462,244 517,168 566,659 637,693 911,067 1,028,003 0.2% 20.6%Ireland 267,813 337,262 425,335 537,084 598,162 714,000 877,000 838,146 994,076 0.2% 17.8%Saudi Arabia/Gulf States 188,669 270,401 400,323 470,196 573,865 736,087 843,984 776,303 904,831 0.2% 21.6%Hungary 364,497 396,822 432,944 473,495 526,702 597,156 674,781 795,528 901,034 0.2% 12.0%Other Asia Pacific 96,964 228,670 289,880 418,165 500,296 509,101 564,361 410,584 788,288 0.1% 29.9%Vietnam 286,074 318,583 354,786 395,102 440,000 490,000 540,000 636,081 787,147 0.1% 13.5%Egypt 108,931 119,350 131,573 146,050 151,143 245,594 363,739 542,805 651,084 0.1% 25.0%Romania 107,416 152,515 181,509 207,540 229,131 247,701 289,307 373,617 426,231 0.1% 18.8%Slovakia 125,026 148,446 176,318 209,505 236,447 245,915 250,621 293,429 322,905 0.1% 12.6%Bulgaria 154,091 163,316 173,232 183,915 190,343 205,740 220,608 237,091 251,176 0.0% 6.3%

GGrraanndd TToottaall 113399,,006666,,002211 116677,,448800,,333333 220055,,006655,,335522 224499,,447777,,881111 229933,,771100,,990033 334433,,110044,,443377 339966,,773399,,661188 446633,,225544,,771122 554400,,113344,,559911 110000..00%% 1188..55%%


22000011


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WORLD

United States 29,585,594 33,935,719 38,925,465 44,648,880 53,057,791 61,715,270 71,276,482 72,979,742 80,943,489 39.6% 13.4%Japan 1,840,634 2,421,751 4,551,000 5,788,000 7,482,000 9,636,000 13,059,000 18,129,028 24,276,412 11.9% 38.0%Germany 4,535,877 5,709,589 7,187,013 9,046,739 9,825,164 10,439,000 10,902,000 12,314,836 13,550,184 6.6% 14.7%United Kingdom 3,128,128 3,937,569 4,956,461 6,239,005 6,775,839 7,515,000 8,635,000 9,314,553 10,201,092 5.0% 15.9%France 2,385,743 3,003,083 3,780,166 4,758,329 5,167,759 6,065,000 7,246,000 7,676,771 8,328,848 4.1% 16.9%China (PRC) 83,506 153,020 318,711 571,872 945,713 1,617,208 2,354,276 4,460,192 7,203,491 2.2% 74.6%Canada 2,668,521 3,110,207 3,625,000 4,225,000 4,770,000 5,330,000 6,300,000 6257029 7,193,145 3.5% 13.2%Korea 726,129 867,520 1,078,698 1,752,657 2,187,803 2,294,497 2,945,129 4,042,146 5,266,395 2.6% 28.1%Italy 1,229,552 1,547,713 1,948,203 2,452,323 2,663,333 3,001,000 3,449,000 3,808,931 4,343,314 2.1% 17.1%Australia 606,511 708,278 1,975,000 2,236,946 2,555,534 2,916,780 3,298,816 3,826,956 4,291,381 2.1% 27.7%Netherlands 1,242,905 1,564,521 1,969,360 2,478,955 2,692,257 3,337,000 3,854,000 3,715,084 3,816,452 1.9% 15.1%Brazil 178,462 297,036 494,395 822,885 1,323,772 1,784,248 2,144,836 3,135,849 3,694,530 1.8% 46.1%Mexico 219,689 303,331 418,819 578,276 801,114 996,589 1,422,633 1,951,508 2,626,694 1.3% 36.4%Sweden 576,761 726,004 913,866 1,150,340 1,249,321 2,050,000 2,394,000 2,107,251 2,281,551 1.1% 18.8%Spain 650,989 819,440 1,031,480 1,298,387 1,410,107 1,460,000 1,611,000 1,918,725 2,189,483 1.1% 16.4%India 18,103 24,709 45,507 79,417 155,148 336,793 648,527 1,217,885 2,107,492 1.0% 81.2%Taiwan 261,625 304,061 376,485 471,476 585,557 705,868 1,026,088 1,432,819 1,804,607 0.9% 27.3%Denmark 420,229 528,969 665,846 838,141 910,259 1,274,000 1,432,000 1,380,792 1,436,745 0.7% 16.6%Argentina 125,181 168,110 225,762 303,185 412,540 526,030 688,862 1,042,872 1,290,466 0.6% 33.9%Belgium 348,279 438,401 551,842 694,638 754,408 935,000 1,059,000 1,158,749 1,234,857 0.6% 17.1%Switzerland 534,331 672,596 846,638 1,065,715 1,157,414 1,248,000 1,377,000 1,107,596 1,218,356 0.6% 10.9%Other Latin America 82,285 118,776 171,449 247,481 330,136 497,273 649,806 918,992 1,093,624 0.5% 38.2%Austria 367,176 462,188 581,784 732,328 795,341 897,000 990,000 1,037,636 1,067,896 0.5% 14.3%Norway 306,902 386,316 486,280 612,111 664,780 854,000 927,863 961,879 999,056 0.5% 15.9%Malaysia 30,625 45,496 80,087 140,863 226,653 419,360 464,225 713,738 962,660 0.5% 53.9%Hong Kong 73,314 116,102 187,389 278,958 388,480 474,530 580,809 764,732 898,368 0.4% 36.8%Russia 36,045 73,486 149,821 305,449 523,742 605,398 726,295 783,968 865,951 0.4% 48.8%Finland 357,118 449,526 565,846 712,266 773,552 875,000 966,000 733,029 810,072 0.4% 10.8%Other Middle East/Africa 27,607 45,083 73,621 120,224 357,244 447,361 471,282 670,400 809,000 0.4% 52.5%New Zealand 112,499 148,099 212,321 271,085 343,793 425,348 509,424 574,986 619,558 0.3% 23.8%Portugal 151,138 190,246 239,475 301,442 327,379 352,485 402,871 493,786 577,009 0.3% 18.2%Chile 34,736 58,986 100,165 170,092 232,084 266,209 322,049 429,108 518,640 0.3% 40.2%Turkey 302 1,543 7,880 40,240 83,098 200,047 194,414 378,543 517,819 0.3% 153.7%Thailand 33,518 47,056 73,232 106,482 126,837 143,993 160,105 335,231 501,586 0.2% 40.2%Singapore 25,633 47,968 93,773 164,839 235,510 265,697 284,454 398,570 495,847 0.2% 44.8%Poland 55,145 76,401 105,850 146,651 200,591 260,781 334,878 414,152 492,218 0.2% 31.5%Israel 156,082 192,305 236,935 131,242 291,922 389,347 372,830 450,232 490,004 0.2% 15.4%South Africa 71,457 100,164 140,405 196,813 225,624 204,133 260,950 368,870 423,665 0.2% 24.9%Colombia 78,734 102,762 134,122 175,054 210,021 254,215 287,983 332,851 369,346 0.2% 21.3%Ireland 123,331 155,245 195,416 245,982 267,148 308,000 354,000 296,204 365,163 0.2% 14.5%Greece 84,884 106,849 134,497 169,300 183,867 212,159 263,304 304,450 358,637 0.2% 19.7%Venezuela 48,813 68,197 95,279 133,115 186,879 214,580 243,514 313,324 343,643 0.2% 27.6%Indonesia 42,404 46,535 65,987 106,847 148,322 158,440 170,218 196,862 251,332 0.1% 24.9%Saudi Arabia/Gulf States 12,947 30,972 74,091 177,241 129,359 168,303 195,576 189,231 220,386 0.1% 42.5%Philippines 20,135 20,335 30,877 52,572 75,652 81,517 90,666 132,177 188,475 0.1% 32.3%Czech Republic 31,750 44,418 62,140 86,933 102,636 112,683 122,206 139,417 160,086 0.1% 22.4%Egypt 18,395 23,667 30,451 39,179 44,514 72,458 82,259 115,555 147,827 0.1% 29.8%Other Eastern Europe 35,214 54,661 84,847 131,704 178,848 201,996 219,526 122,743 141,574 0.1% 19.0%Other Asia Pacific 16,309 33,723 52,957 78,148 94,651 109,851 125,737 125,737 125,737 0.1% 29.1%Hungary 34,838 43,343 53,924 67,088 80,655 94,226 106,565 106,443 109,990 0.1% 15.5%Vietnam 23,065 24,315 30,235 41,955 54,951 56,665 55,811 58,588 95,673 0.0% 19.5%Slovenia 6,011 8,637 12,412 17,836 25,953 39,080 55,103 60,162 66,586 0.0% 35.1%Romania 4,539 7,312 9,866 12,778 16,016 18,142 24,072 39,456 47,329 0.0% 34.1%Slovakia 8,389 10,673 13,579 17,276 19,252 19,547 19,883 24,077 26,677 0.0% 15.6%Bulgaria 6,511 7,830 9,416 11,323 13,305 15,069 18,356 21,252 23,571 0.0% 17.4%



22000011

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WWoorrllddwwiiddee IInnssttaalllleedd BBaassee ooff PPCCss iinn tthhee EEdduuccaattiioonn MMaarrkkeettss


WORLD

United States 3,775,684 4,416,142 5,900,000 5,704,314 5,947,194 8,399,000 10,416,000 13,426,248 16,322,694 44.4% 20.1%Japan 374,179 430,150 1,182,000 1,329,000 1,469,000 1,512,000 1,532,000 1,918,000 2,172,000 5.9% 24.6%China (PRC) 130,350 214,312 315,422 449,007 635,075 977,389 1,118,901 1,539,843 2,092,119 5.7% 41.5%United Kingdom 840,689 911,934 989,216 1,073,048 1,101,876 1,212,000 1,339,000 1,613,403 1,824,106 5.0% 10.2%Germany 396,675 430,291 466,757 506,312 519,914 514,000 624,000 961,501 1,054,871 2.9% 13.0%Canada 275,710 318,545 291,867 394,677 504,373 574,546 652,552 893,745 1,019,436 2.8% 17.8%France 317,735 344,662 373,871 405,555 416,450 467,000 562,000 759,726 896,621 2.4% 13.8%Brazil 35,271 15,933 189,676 241,199 293,452 356,937 416,495 690,196 879,575 2.4% 49.5%Italy 263,305 285,619 309,824 336,080 345,109 433,000 508,000 720,911 852,612 2.3% 15.8%Netherlands 245,707 266,530 289,117 313,618 322,044 409,000 581,000 624,592 773,332 2.1% 15.4%Australia 189,312 221,505 187,584 222,115 257,231 476,291 521,541 610,745 706,794 1.9% 17.9%Korea 108,358 142,354 196,706 247,204 291,603 447,783 483,546 405,492 610,724 1.7% 24.1%Sweden 225,167 244,249 264,949 287,402 295,123 365,000 416,000 484,398 548,698 1.5% 11.8%Taiwan 99,450 102,272 109,098 122,354 142,226 294,340 416,358 478,151 531,044 1.4% 23.3%Mexico 121,230 132,063 143,864 156,720 176,831 205,666 238,867 395,813 515,871 1.4% 19.8%Russia 137,539 155,923 176,764 235,289 298,941 337,859 357,954 424,284 471,270 1.3% 16.6%Other Latin America 85,730 108,942 138,439 175,923 225,217 260,754 294,476 353,369 402,634 1.1% 21.3%South Africa 53,328 70,345 92,792 143,718 181,833 249,917 273,914 317,298 364,722 1.0% 27.2%Spain 133,614 144,937 157,220 170,543 175,125 206,000 240,000 271,837 306,320 0.8% 10.9%Other Middle East/Africa 36,630 46,831 59,873 89,880 114,350 139,603 163,050 206,824 278,071 0.8% 28.8%Thailand 60,876 71,021 88,941 110,622 129,800 164,456 170,112 225,832 271,528 0.7% 20.6%Poland 44,816 55,544 68,840 100,178 123,994 150,477 180,179 219,416 252,713 0.7% 24.1%India 14,604 18,338 23,557 32,233 42,419 62,793 101,368 161,014 238,667 0.6% 41.8%Other Eastern Europe 48,042 63,701 84,466 131,503 157,551 178,543 195,579 209,182 235,939 0.6% 22.0%Finland 78,129 84,750 91,932 99,723 102,402 137,000 166,000 181,259 205,032 0.6% 12.8%New Zealand 38,008 53,895 62,731 69,190 73,799 130,556 120,252 189,785 195,483 0.5% 22.7%Belgium 78,142 84,764 91,947 99,739 102,419 118,000 143,000 167,526 193,997 0.5% 12.0%Switzerland 68,090 73,861 80,120 86,910 89,245 108,000 135,000 154,413 175,431 0.5% 12.6%Hong Kong 12,313 16,885 22,637 28,000 33,553 52,657 74,801 127,491 166,388 0.5% 38.5%Norway 58,338 63,282 68,644 74,462 76,462 98,000 122,000 144,078 163,399 0.4% 13.7%Denmark 80,410 87,224 94,616 102,634 105,391 121,000 133,000 145,118 154,797 0.4% 8.5%Singapore 9,249 14,868 22,729 30,707 39,530 57,602 108,609 120,000 150,702 0.4% 41.7%Austria 52,731 57,200 62,047 67,306 69,114 84,000 107,000 128,606 149,243 0.4% 13.9%Argentina 41,324 46,492 52,305 58,846 68,811 83,124 88,939 122,881 140,053 0.4% 16.5%Turkey 31,061 36,267 42,345 58,052 67,711 92,946 94,986 107,991 123,907 0.3% 18.9%Chile 35,076 40,674 47,165 54,692 65,738 78,410 91,436 108,907 123,595 0.3% 17.1%Malaysia 22,715 25,520 31,431 38,693 47,230 85,744 80,105 100,706 121,850 0.3% 23.4%Israel 15,592 23,403 35,125 61,902 54,924 89,631 87,829 100,813 120,103 0.3% 29.1%Colombia 40,935 48,427 57,290 67,776 80,313 92,468 119,867 108,209 118,796 0.3% 14.2%Venezuela 36,799 41,308 46,368 52,049 61,866 72,890 76,074 92,655 100,663 0.3% 13.4%Czech Republic 39,961 46,183 53,374 72,427 78,786 84,524 103,075 96,539 99,555 0.3% 12.1%Greece 16,405 17,795 19,303 20,939 21,501 23,703 26,258 68,329 83,187 0.2% 22.5%Philippines 19,913 25,284 32,248 42,027 52,410 65,170 57,188 66,336 77,400 0.2% 18.5%Hungary 27,165 29,128 31,233 39,322 43,157 48,661 54,978 66,841 76,731 0.2% 13.9%Saudi Arabia/Gulf States 14,480 19,730 26,883 28,345 43,008 54,936 62,737 56,946 66,391 0.2% 21.0%Ireland 17,553 19,040 20,654 22,404 23,006 31,000 40,000 45,138 60,008 0.2% 16.6%Indonesia 15,074 17,558 22,082 28,038 32,401 37,774 26,571 46,483 58,491 0.2% 18.5%Egypt 7,461 7,885 8,333 10,340 10,317 16,752 27,235 41,443 48,816 0.1% 26.5%Other Asia Pacific 4,124 9,717 14,769 18,918 21,051 26,087 36,494 35,238 40,015 0.1% 32.9%Romania 8,477 11,965 14,144 18,844 20,620 22,211 25,663 32,414 36,754 0.1% 20.1%Slovenia 10,447 11,788 13,301 17,622 19,136 20,402 22,566 26,091 28,842 0.1% 13.5%Slovakia 9,611 11,353 13,410 18,599 21,015 21,902 22,325 26,461 27,729 0.1% 14.2%Vietnam 5,324 6,409 7,715 9,286 11,179 13,456 16,198 21,027 26,957 0.1% 22.5%Bulgaria 12,161 12,813 13,499 16,699 17,129 18,448 19,569 20,936 22,078 0.1% 7.7%Portugal 35,510 38,519 41,783 45,324 46,542 47,559 48,511 0.0%



22000011


49


WWoorrllddwwiiddee IInnssttaalllleedd BBaassee ooff PPCCss iinn tthheeBBuussiinneessss//GGoovveerrnnmmeenntt MMaarrkkeettss


WORLD

United States 34,679,859 41,401,997 49,427,115 59,007,773 70,389,830 81,566,338 95,729,152 112,182,647 129,868,818 43.3% 17.9%Japan 6,156,242 7,077,110 7,938,900 11,204,450 13,299,600 15,240,400 16,795,024 19,920,000 22,791,000 7.6% 17.8%China (PRC) 1,158,286 1,904,364 2,802,822 3,989,849 5,643,241 7,067,817 8,933,036 12,942,884 17,295,521 5.8% 40.2%Germany 3,190,699 4,096,890 5,260,447 6,754,467 7,742,636 8,432,000 9,513,000 11,106,684 12,762,242 4.3% 18.9%Canada 2,297,666 2,610,106 2,965,033 3,368,223 3,858,927 4,509,854 5,285,748 7,863,651 9,091,436 3.0% 18.8%United Kingdom 2,227,163 2,859,700 3,671,883 4,714,734 5,404,493 6,211,000 6,867,000 7,900,970 8,906,587 3.0% 18.9%Brazil 1,482,018 1,913,508 2,263,873 2,878,826 3,502,488 4,260,216 5,151,217 6,343,322 7,947,801 2.7% 23.4%France 2,054,176 2,637,582 3,386,682 4,348,533 4,984,718 5,521,000 5,767,000 6,868,068 7,683,140 2.6% 17.9%Australia 2,869,390 3,357,346 2,843,206 3,366,584 3,898,845 4,302,346 5,421,308 6,808,268 7,586,512 2.5% 12.9%Korea 1,472,541 1,934,526 2,673,147 3,359,381 3,962,751 3,790,665 4,118,489 4,824,193 5,366,079 1.8% 17.5%Mexico 1,336,995 1,456,470 1,586,620 1,728,401 1,950,197 2,268,209 2,650,489 4,150,974 5,118,089 1.7% 18.3%Russia 1,531,545 1,736,254 1,968,323 2,196,513 2,790,726 3,154,040 3,341,632 3,949,780 4,387,181 1.5% 14.1%India 420,699 528,256 678,578 928,509 1,221,933 1,472,038 1,974,071 2,815,033 3,874,232 1.3% 32.0%Italy 1,131,482 1,452,834 1,865,454 2,395,261 2,745,685 2,894,000 2,670,346 3,302,369 3,574,889 0.8% 15.5%South Africa 593,827 783,314 1,033,266 1,341,659 1,697,476 2,333,066 2,557,085 2,953,811 3,395,295 1.1% 24.4%Spain 719,947 924,419 1,186,963 1,524,072 1,747,042 1,951,000 2,193,000 2,433,661 2,748,709 0.9% 18.2%Other Middle East/Africa 407,885 521,480 666,712 839,059 1,067,499 1,303,243 1,522,136 1,925,385 2,588,638 0.9% 26.0%Taiwan 830,481 854,041 911,047 1,021,739 1,187,685 1,752,073 1,534,799 2,001,436 2,427,501 0.8% 14.3%Poland 499,041 618,502 766,561 935,203 1,157,531 1,404,761 1,682,034 2,042,606 2,352,578 0.8% 21.4%Netherlands 670,120 860,440 1,104,814 1,418,592 1,626,130 1,708,000 1,898,000 1,990,840 2,284,885 0.8% 16.6%Other Latin America 473,615 601,850 764,805 971,881 1,244,207 1,440,532 1,641,621 1,971,426 2,246,275 0.7% 21.5%Other Eastern Europe 534,961 709,337 940,552 1,227,630 1,470,798 1,666,770 1,825,805 1,947,329 2,196,424 0.7% 19.3%Malaysia 487,607 547,827 674,702 830,598 1,013,853 1,421,265 1,487,894 1,873,995 2,196,175 0.7% 20.7%Argentina 760,365 855,447 962,420 1,082,769 1,266,122 1,529,483 1,775,101 1,671,163 1,958,817 0.7% 12.6%Sweden 630,062 809,005 1,038,771 1,333,792 1,528,924 1,637,000 1,710,000 1,851,952 1,943,956 0.6% 15.1%Indonesia 531,669 619,280 778,864 988,914 1,142,820 1,173,876 1,450,163 1,591,013 1,906,775 0.6% 17.3%Switzerland 486,551 624,736 802,167 1,029,991 1,180,677 1,387,000 1,555,000 1,579,029 1,757,033 0.6% 17.4%Thailand 442,773 516,557 646,893 804,588 944,078 1,052,144 1,114,127 1,339,304 1,610,326 0.5% 17.5%Hong Kong 346,252 474,831 636,578 787,386 943,550 1,006,236 1,083,071 1,291,295 1,446,841 0.5% 19.6%Norway 349,488 448,746 576,194 739,839 848,076 937,000 1,047,000 1,168,643 1,284,970 0.4% 17.7%Singapore 167,610 269,442 411,896 556,472 716,351 778,158 833,905 1,093,659 1,274,419 0.4% 28.9%Denmark 326,283 418,951 537,937 690,717 791,768 859,000 975,000 1,057,820 1,178,162 0.4% 17.4%Turkey 345,874 403,842 471,525 541,941 632,110 867,686 886,727 1,005,320 1,153,483 0.4% 16.2%Belgium 322,423 413,994 531,572 682,544 782,399 857,000 953,000 989,985 1,126,853 0.4% 16.9%Philippines 212,469 269,782 344,083 448,433 559,220 613,847 723,699 901,091 1,119,634 0.4% 23.1%Israel 173,626 260,597 391,134 577,878 512,735 836,734 819,919 938,496 1,118,077 0.9% 26.2%Austria 314,749 404,141 518,921 666,300 763,779 830,000 838,000 937,067 1,045,132 0.3% 16.2%Czech Republic 444,977 514,262 594,334 676,132 735,497 789,068 962,241 898,708 926,787 0.3% 9.6%New Zealand 325,643 461,756 537,463 592,800 632,282 693,209 766,915 827,798 901,419 0.3% 13.6%Chile 254,493 295,107 342,203 396,815 476,955 568,893 655,134 761,414 890,099 0.3% 16.9%Finland 245,683 315,459 405,053 520,092 596,181 655,000 738,000 793,964 887,838 0.3% 17.4%Venezuela 280,502 314,867 353,442 396,743 471,572 555,606 647,772 721,749 822,201 0.3% 14.4%Colombia 264,032 312,355 369,522 437,153 518,021 596,418 637,148 723,641 787,960 0.3% 14.6%Portugal 183,456 235,560 302,461 388,363 445,180 486,472 531,297 659,962 780,419 0.3% 19.8%Hungary 302,493 324,351 347,787 367,085 402,890 454,269 513,238 622,244 714,312 0.2% 11.3%Vietnam 257,685 287,860 316,836 343,860 373,871 419,879 467,991 556,466 664,517 0.2% 12.6%Other Asia Pacific 76,531 185,230 222,153 321,099 384,594 373,163 402,131 249,610 622,536 0.2% 30.0%Saudi Arabia/Gulf States 161,242 219,699 299,349 264,610 401,497 512,848 585,671 530,126 618,054 0.2% 18.3%Greece 128,491 164,983 211,840 272,005 311,799 330,797 348,131 538,288 586,178 0.2% 20.9%Ireland 126,928 162,977 209,265 268,698 308,008 375,000 483,000 496,804 568,905 0.2% 20.6%Egypt 83,076 87,799 92,790 96,531 96,312 156,384 254,245 385,806 454,441 0.2% 23.7%Romania 94,400 133,237 157,499 175,918 192,495 207,348 239,572 301,747 342,149 0.1% 17.5%Slovenia 116,329 131,262 148,112 164,511 178,638 190,459 210,661 242,891 268,499 0.1% 11.0%Slovakia 107,026 126,420 149,329 173,630 196,180 204,466 208,413 246,334 258,134 0.1% 11.6%Bulgaria 135,419 142,674 150,317 155,893 159,909 172,223 182,683 194,903 205,527 0.1% 5.4%



22000011

50

TTeelleepphhoonnee LLiinneess PPeerr HHoouusseehhoolldd bbyy CCoouunnttrryy

11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011CCOOUUNNTTRRYY

Argentina 0.40 0.47 0.54 0.57 0.60 0.73 0.78 0.83 0.88 Australia 0.95 0.97 0.93 0.96 0.97 1.40 1.42 1.45 1.48 Austria 0.90 0.90 0.91 0.91 0.90 1.25 1.27 1.29 1.30 Belgium 0.85 0.86 0.88 0.90 0.90 1.24 1.26 1.28 1.30 Brazil 0.20 0.21 0.22 0.25 0.28 0.47 0.52 0.59 0.67 Bulgaria 0.67 0.69 0.77 0.81 0.82 0.95 0.95 0.96 0.96 Canada 0.99 0.99 0.99 0.99 0.98 1.70 1.76 1.82 1.90 Chile 0.37 0.42 0.47 0.52 0.53 0.95 1.01 1.07 1.13 China (PRC) 0.04 0.06 0.09 0.13 0.15 0.26 0.34 0.43 0.54 Colombia 0.31 0.31 0.30 0.31 0.31 0.86 1.00 1.09 1.20 Czech Republic 0.34 0.36 0.42 0.50 0.60 1.01 1.09 1.18 1.27 Denmark 1.30 1.33 1.36 1.38 1.40 1.21 1.18 1.15 1.11 Egypt 0.14 0.15 0.16 0.16 0.17 0.29 0.30 0.32 0.34 Finland 0.95 0.94 0.91 0.96 0.96 1.26 1.28 1.29 1.31 France 0.96 0.96 0.97 0.97 0.98 1.43 1.46 1.50 1.53 Germany 0.85 0.86 0.88 0.89 0.89 1.24 1.26 1.28 1.30 Greece 0.90 0.93 0.95 0.98 0.98 1.46 1.50 1.54 1.58 Hong Kong 1.09 1.09 1.11 1.11 1.10 1.82 1.89 1.96 2.03 Hungary 0.30 0.36 0.24 0.28 0.29 0.91 0.98 1.05 1.17 India 0.09 0.09 0.09 0.10 0.15 0.12 0.11 0.09 0.07 Indonesia 0.02 0.04 0.05 0.07 0.08 0.12 0.14 0.15 0.16 Ireland 0.75 0.78 0.82 0.81 0.83 1.37 1.42 1.47 1.53 Israel 0.94 0.95 0.95 0.96 0.96 1.73 1.80 1.88 1.98 Italy 0.95 0.96 0.97 0.98 0.98 1.23 1.23 1.24 1.24 Japan 0.95 0.96 0.96 0.96 0.96 1.41 1.44 1.47 1.50 Korea 1.09 1.12 1.14 1.15 1.17 1.44 1.46 1.47 1.48 Malaysia 0.46 0.53 0.60 0.67 0.68 1.00 1.04 1.09 1.12 Mexico 0.31 0.33 0.45 0.34 0.41 0.47 0.49 0.50 0.49 Netherlands 0.96 0.97 0.98 0.98 0.98 1.39 1.42 1.44 1.47 New Zealand 0.99 1.02 1.02 0.96 0.97 1.34 1.36 1.37 1.39 Norway 0.94 0.96 0.98 0.98 0.98 1.43 1.46 1.50 1.53 Other Asia Pacific 0.01 0.01 0.01 0.01 0.02 0.02 0.03 0.03 0.04 Other Eastern Europe 0.25 0.27 0.32 0.34 0.37 0.40 0.42 0.43 0.43 Other Latin America 0.18 0.19 0.19 0.22 0.24 0.25 0.25 0.24 0.23 Other Middle East/Africa 0.09 0.10 0.11 0.13 0.13 0.14 0.13 0.11 0.09 Philippines 0.04 0.05 0.07 0.08 0.08 0.17 0.20 0.23 0.26 Poland 0.28 0.32 0.46 0.52 0.61 0.67 0.76 0.85 0.93 Portugal 0.79 0.79 0.77 0.78 0.79 1.29 1.32 1.36 1.41 Romania 0.36 0.36 0.36 0.39 0.41 0.49 0.50 0.51 0.52 Russia 0.35 0.36 0.38 0.41 0.43 0.60 0.64 0.68 0.74 Saudi Arabia/Gulf States 0.44 0.45 0.47 0.52 0.53 0.97 1.01 1.07 1.12 Singapore 1.14 1.13 1.16 1.22 1.25 2.19 2.30 2.43 2.57 Slovakia 0.36 0.40 0.49 0.57 0.61 0.61 0.65 0.68 0.70 Slovenia 0.64 0.70 0.76 0.80 0.85 0.87 0.89 0.91 0.90 South Africa 0.48 0.49 0.29 0.29 0.30 0.53 0.52 0.51 0.54 Spain 0.88 0.91 0.93 0.94 0.95 1.37 1.41 1.44 1.47 Sweden 1.18 1.16 1.14 1.14 1.15 1.49 1.50 1.51 1.53 Switzerland 0.94 0.92 0.90 0.96 0.97 1.37 1.40 1.43 1.46 Taiwan 1.04 1.09 1.15 1.17 1.20 1.81 1.87 1.94 2.01 Thailand 0.11 0.13 0.17 0.20 0.24 0.35 0.40 0.46 0.53 Turkey 0.66 0.68 0.73 0.74 0.78 1.21 1.26 1.30 1.35 United Kingdom 0.90 0.91 0.92 0.94 0.94 1.39 1.42 1.46 1.50 United States 0.94 0.94 0.94 0.94 0.94 1.73 1.80 1.88 1.98 Venezuela 0.38 0.40 0.42 0.45 0.46 0.65 0.69 0.73 0.78 Vietnam 0.01 0.01 0.03 0.04 0.05 0.07 0.08 0.09 0.09



51


WWoorrlldd11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011

SSppeennddiinngg ((UUSS$$MM))

IT Hardware $214,800 $234,527 $278,613 $321,883 $336,435 $353,629 $383,050 $414,421 $376,119 Software $71,549 $81,065 $95,695 $104,659 $114,770 $135,411 $153,552 $181,341 $196,237 IT Services $196,334 $209,658 $235,702 $247,644 $265,705 $308,806 $347,025 $391,560 $425,660 Internal $303,472 $304,728 $304,993 $304,784 $304,629 $323,409 $324,908 $328,963 $345,500 Other Office Equipment $22,700 $26,052 $28,860 $28,556 $28,916 $30,173 $32,836 $36,268 $33,705 Total IT $808,855 $856,030 $943,864 $1,007,526 $1,050,455 $1,151,429 $1,241,370 $1,352,553 $1,377,221 Telecommunications $538,754 $581,261 $666,432 $728,502 $776,617 $831,364 $911,840 $975,916 $1,037,877 TToottaall IICCTT $$11,,334477,,660099 $$11,,443377,,229900 $$11,,661100,,229966 $$11,,773366,,002288 $$11,,882277,,007722 $$11,,998822,,779933 $$22,,115533,,221111 $$22,,332288,,446699 $$22,,441155,,009988

RRaattiioossICT/GDP 5.6% 5.5% 5.6% 5.9% 6.2% 6.8% 7.1% 7.5% 7.6%ICT/Capita $244.2 $256.6 $283.0 $301.1 $313.2 $334.9 $361.0 $385.7 $395.3 Software/Hardware Spending 33.3% 34.6% 34.3% 32.5% 34.1% 38.3% 40.1% 43.8% 52.2%

IITT VVaarriiaabblleessPCs Installed in Education 8,956,581 10,296,130 13,343,008 14,438,312 15,766,499 20,428,968 24,141,158 30,662,480 36,778,755 PCs Installed in Homes 53,884,598 64,590,842 80,482,128 97,744,063 114,841,626 134,898,175 158,176,684 175,985,696 204,483,990 PCs in Business & Government 76,224,841 92,593,361 111,240,216 137,295,436 163,102,779 187,777,294 215,158,844 257,287,622 299,914,464 TToottaall PPCCss IInnssttaalllleedd 113399,,006666,,002211 116677,,448800,,333333 220055,,006655,,335522 224499,,447777,,881111 229933,,771100,,990033 334433,,110044,,443377 339977,,447766,,668866 446633,,993355,,779988 554411,,117777,,220099 Telephone Lines/HH N/A N/A N/A N/A N/A N/A N/A N/A N/A

AArrggeennttiinnaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $684 $890 $963 $1,067 $1,338 $1,744 $1,559 $2,006 $1,729 Software $124 $172 $233 $306 $394 $409 $419 $422 $410 IT Services $559 $640 $547 $601 $667 $857 $1,004 $1,128 $1,083 Internal $584 $587 $593 $603 $615 $614 $685 $624 $634 Other Office Equipment $71 $97 $111 $97 $121 $158 $141 $181 $156 Total IT $2,022 $2,387 $2,446 $2,673 $3,135 $3,781 $3,807 $4,362 $4,012 Telecommunications $4,700 $5,607 $6,968 $6,740 $6,836 $6,863 $6,961 $7,366 $7,630 TToottaall IICCTT $$66,,772222 $$77,,999944 $$99,,441144 $$99,,441133 $$99,,997711 $$1100,,664444 $$1100,,776677 $$1111,,772288 $$1111,,664422

RRaattiioossICT/GDP 2.8% 3.1% 3.6% 3.5% 3.4% 3.6% 3.8% 4.1% 4.0%ICT/Capita $198.5 $232.9 $270.7 $267.3 $279.5 $294.7 $294.4 $316.6 $310.3 Software/Hardware Spending 18.2% 19.4% 24.2% 28.7% 29.4% 23.5% 26.9% 21.0% 23.7%Internet Commerce % of Total Commerce N/A N/A N/A N/A N/A N/A N/A 0.1% 0.2%Internet Commerce per Capita N/A N/A N/A N/A N/A N/A $1.39 $18.62 $41.53 % of IT Spending on eBusiness Technology N/A N/A N/A N/A N/A N/A 6.6% 8.4% 9.8%

IITT VVaarriiaabblleessPCs Installed in Education 41,324 46,492 52,305 58,846 68,811 83,124 88,939 122,881 140,053 PCs Installed in Homes 125,181 168,110 225,762 303,185 412,540 526,030 688,862 1,042,872 1,290,466 PCs Installed in Business & Government 760,365 855,447 962,420 1,082,769 1,266,122 1,529,483 1,775,101 1,671,163 1,958,817 TToottaall PPCCss IInnssttaalllleedd 992266,,886699 11,,007700,,004499 11,,224400,,448877 11,,444444,,880011 11,,774477,,447733 22,,113388,,663377 22,,555522,,990022 22,,883366,,991155 33,,338899,,333355 Telephone Lines/HH 0.40 0.47 0.54 0.57 0.60 0.73 0.78 0.83 0.88

AAuussttrraalliiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $3,792 $4,756 $5,019 $5,486 $5,773 $5,639 $6,523 $6,175 $5,617 Software $1,123 $1,336 $1,456 $1,764 $2,021 $1,996 $2,285 $2,385 $2,726 IT Services $2,386 $2,667 $2,624 $3,068 $3,818 $4,312 $5,018 $5,264 $5,485 Internal $4,830 $4,778 $4,644 $4,573 $4,471 $4,619 $4,767 $4,768 $4,953 Other Office Equipment $395 $520 $530 $497 $522 $510 $590 $558 $508 Total IT $12,525 $14,056 $14,273 $15,388 $16,603 $17,075 $19,182 $19,150 $19,289 Telecommunications $10,208 $12,036 $13,271 $15,427 $16,854 $16,905 $17,573 $17,745 $18,384 TToottaall IICCTT $$2222,,773333 $$2266,,009922 $$2277,,554455 $$3300,,881144 $$3333,,445577 $$3333,,998800 $$3366,,775555 $$3366,,889955 $$3377,,667733

RRaattiioossICT/GDP 7.6% 7.7% 7.6% 7.6% 8.2% 9.3% 9.3% 9.7% 10.7%ICT/Capita $1,287.1 $1,461.3 $1,524.2 $1,682.8 $1,805.4 $1,816.3 $1,937.9 $1,921.9 $1,938.8 Software/Hardware Spending 29.6% 28.1% 29.0% 32.2% 35.0% 35.4% 35.0% 38.6% 48.5%Internet Commerce % of Total Commerce N/A N/A N/A N/A N/A N/A 0.1% 0.4% 0.7%Internet Commerce per Capita N/A N/A N/A N/A N/A N/A $65.28 $241.49 $444.68 % of IT Spending on eBusiness Technology N/A N/A N/A N/A N/A N/A 10.0% 13.2% 16.0%

IITT VVaarriiaabblleessPCs Installed in Education 189,312 221,505 187,584 222,115 257,231 476,291 521,541 610,745 706,794 PCs Installed in Homes 606,511 708,278 1,975,000 2,236,946 2,555,534 2,916,780 3,298,816 3,826,956 4,291,381 PCs Installed in Business & Government 2,869,390 3,357,346 2,843,206 3,366,584 3,898,845 4,302,346 5,421,308 6,808,268 7,586,512 TToottaall PPCCss IInnssttaalllleedd 33,,666655,,221122 44,,228877,,112299 55,,000055,,779900 55,,882255,,664455 66,,771111,,661100 77,,669955,,441188 99,,224411,,666655 1111,,224455,,997700 1122,,558844,,668877 Telephone Lines/HH 0.95 0.97 0.93 0.96 0.97 1.40 1.42 1.45 1.48

52


AAuussttrriiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $1,263 $1,388 $1,943 $1,904 $1,889 $2,070 $2,145 $2,476 $2,301 Software $496 $587 $785 $735 $704 $934 $1,004 $1,198 $1,332 IT Services $1,256 $1,299 $1,559 $1,573 $1,494 $1,981 $2,193 $2,277 $2,439 Internal $2,221 $2,235 $2,251 $2,268 $2,276 $2,519 $2,418 $2,464 $2,563 Other Office Equipment $167 $202 $219 $207 $212 $232 $240 $277 $258 Total IT $5,402 $5,712 $6,757 $6,687 $6,575 $7,737 $8,001 $8,692 $8,892 Telecommunications $4,034 $3,308 $4,049 $4,218 $4,073 $4,234 $4,396 $5,055 $5,419 TToottaall IICCTT $$99,,443377 $$99,,002200 $$1100,,880066 $$1100,,990055 $$1100,,664488 $$1111,,997711 $$1122,,339966 $$1133,,774477 $$1144,,331111


IITT VVaarriiaabblleessPCs Installed in Education 52,731 57,200 62,047 67,306 69,114 84,000 107,000 128,606 149,243 PCs Installed in Homes 367,176 462,188 581,784 732,328 795,341 897,000 990,000 1,037,636 1,067,896 PCs Installed in Business & Government 314,749 404,141 518,921 666,300 763,779 830,000 838,000 937,067 1,045,132 TToottaall PPCCss IInnssttaalllleedd 773344,,665577 992233,,552288 11,,116622,,775522 11,,446655,,993333 11,,662288,,223333 11,,881111,,000000 11,,993355,,000000 22,,110033,,330099 22,,226622,,227711 Telephone Lines/HH 0.90 0.90 0.91 0.91 0.90 1.25 1.27 1.29 1.30

BBeellggiiuumm11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011




IITT VVaarriiaabblleessPCs Installed in Education 78,142 84,764 91,947 99,739 102,419 118,000 143,000 167,526 193,997 PCs Installed in Homes 348,279 438,401 551,842 694,638 754,408 935,000 1,059,000 1,158,749 1,234,857 PCs Installed in Business & Government 322,423 413,994 531,572 682,544 782,399 857,000 953,000 989,985 1,126,853 TToottaall PPCCss IInnssttaalllleedd 774488,,884444 993377,,115588 11,,117755,,336622 11,,447766,,992211 11,,663399,,222266 11,,991100,,000000 22,,115555,,000000 22,,331166,,226600 22,,555555,,770077 Telephone Lines/HH 0.85 0.86 0.88 0.90 0.90 1.24 1.26 1.28 1.30

53


BBrraazziill11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $2,505 $2,895 $2,891 $5,044 $5,991 $6,549 $5,782 $7,140 $6,891 Software $467 $647 $856 $1,084 $1,389 $1,569 $1,635 $1,749 $1,863 IT Services $1,989 $2,243 $2,460 $2,779 $3,168 $4,240 $4,349 $5,084 $5,368 Internal $2,375 $2,482 $2,585 $2,680 $2,698 $3,181 $3,380 $3,414 $3,583 Other Office Equipment $261 $316 $394 $457 $542 $592 $523 $645 $623 Total IT $7,597 $8,583 $9,186 $12,044 $13,787 $16,131 $15,668 $18,032 $18,328 Telecommunications $7,891 $5,984 $9,696 $13,924 $20,109 $22,601 $30,339 $31,364 $31,703 TToottaall IICCTT $$1155,,448877 $$1144,,556677 $$1188,,888822 $$2255,,996688 $$3333,,889966 $$3388,,773322 $$4466,,000077 $$4499,,339977 $$5500,,003311

RRaattiioossICT/GDP 3.5% 2.7% 2.7% 3.3% 4.2% 4.9% 8.7% 8.4% 8.3%ICT/Capita $102.2 $94.8 $121.2 $164.5 $212.0 $233.5 $273.9 $288.6 $286.9 Software/Hardware Spending 18.6% 22.3% 29.6% 21.5% 23.2% 23.9% 28.3% 24.5% 27.0%Internet Commerce % of Total Commerce N/A N/A N/A N/A N/A N/A 0.01% 0.1% 0.2%Internet Commerce per Capita N/A N/A N/A N/A N/A N/A $1.44 $11.75 $26.23 % of IT Spending on eBusiness Technology N/A N/A N/A N/A N/A N/A 11.0% 15.1% 18.3%

IITT VVaarriiaabblleessPCs Installed in Education 35,271 15,933 189,676 241,199 293,452 356,937 416,495 690,196 879,575 PCs Installed in Homes 178,462 297,036 494,395 822,885 1,323,772 1,784,248 2,144,836 3,135,849 3,694,530 PCs Installed in Business & Government 1,482,018 1,913,508 2,263,873 2,878,826 3,502,488 4,260,216 5,151,217 6,343,322 7,947,801 TToottaall PPCCss IInnssttaalllleedd 11,,669955,,775500 22,,222266,,447777 22,,994477,,994455 33,,994422,,991100 55,,111199,,771122 66,,440011,,440022 77,,771122,,554488 1100,,116699,,336688 1122,,552211,,990066 Telephone Lines/HH 0.20 0.21 0.22 0.25 0.28 0.47 0.52 0.59 0.67

BBuullggaarriiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $99 $118 $117 $81 $82 $105 $111 $117 $129 Software $8 $9 $8 $11 $13 $16 $21 $27 $29 IT Services $10 $11 $8 $9 $14 $18 $23 $39 $42 Internal $20 $21 $23 $26 $24 $35 $41 $45 $50 Other Office Equipment $10 $10 $11 $12 $12 $15 $16 $17 $19 Total IT $145 $170 $168 $139 $145 $189 $212 $244 $269 Telecommunications $96 $109 $136 $128 $156 $192 $235 $250 $261 TToottaall IICCTT $$224411 $$227799 $$330044 $$226677 $$330011 $$338811 $$444477 $$449944 $$553300

RRaattiioossICT/GDP 2.2% 2.9% 2.3% 2.7% 3.0% 3.1% 3.6% 4.1% 3.8%ICT/Capita $28.5 $33.1 $36.1 $31.9 $36.3 $45.7 $54.4 $60.5 $65.4 Software/Hardware Spending 7.8% 8.0% 7.2% 14.0% 15.5% 15.6% 18.7% 22.8% 22.7%Internet Commerce % of Total Commerce N/A N/A N/A N/A N/A N/A N/A N/A N/AInternet Commerce per Capita N/A N/A N/A N/A N/A N/A N/A N/A N/A% of IT Spending on eBusiness Technology N/A N/A N/A N/A N/A N/A 6.6% 8.4% 9.8%

IITT VVaarriiaabblleessPCs Installed in Education 12,161 12,813 13,499 16,699 17,129 18,448 19,569 20,936 22,078 PCs Installed in Homes 6,511 7,830 9,416 11,323 13,305 15,069 18,356 21,252 23,571 PCs Installed in Business & Government 135,419 142,674 150,317 155,893 159,909 172,223 182,683 194,903 205,527 TToottaall PPCCss IInnssttaalllleedd 115544,,009911 116633,,331166 117733,,223322 118833,,991155 119900,,334433 220055,,774400 222200,,660088 223377,,009911 225511,,117766 Telephone Lines/HH 0.67 0.69 0.77 0.81 0.82 0.95 0.95 0.96 0.96

54


CCaannaaddaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011




IITT VVaarriiaabblleessPCs Installed in Education 275,710 318,545 291,867 394,677 504,373 574,546 652,552 893,745 1,019,436 PCs Installed in Homes 2,668,521 3,110,207 3,625,000 4,225,000 4,770,000 5,330,000 6,300,000 6,257,029 7,193,145 PCs Installed in Business & Government 2,297,666 2,610,106 2,965,033 3,368,223 3,858,927 4,509,854 5,285,748 7,863,651 9,091,436 TToottaall PPCCss IInnssttaalllleedd 55,,224411,,889977 66,,003388,,885599 66,,888811,,990000 77,,998877,,990000 99,,113333,,330000 1100,,441144,,440000 1122,,223388,,330000 1155,,001144,,442255 1177,,330044,,001177 Telephone Lines/HH 0.99 0.99 0.99 0.99 0.98 1.70 1.76 1.82 1.90

CChhiillee11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $291 $323 $416 $460 $544 $571 $578 $644 $629 Software $70 $79 $81 $92 $115 $134 $131 $107 $110 IT Services $220 $247 $234 $259 $294 $315 $369 $395 $419 Internal $397 $416 $424 $434 $432 $453 $486 $491 $490 Other Office Equipment $30 $35 $40 $42 $49 $52 $52 $58 $57 Total IT $1,008 $1,101 $1,195 $1,287 $1,434 $1,525 $1,616 $1,695 $1,704 Telecommunications $1,311 $1,356 $1,525 $1,856 $2,271 $2,577 $3,208 $3,773 $4,010 TToottaall IICCTT $$22,,331199 $$22,,445577 $$22,,771199 $$33,,114422 $$33,,770066 $$44,,110022 $$44,,882244 $$55,,446688 $$55,,771155


IITT VVaarriiaabblleessPCs Installed in Education 35,076 40,674 47,165 54,692 65,738 78,410 91,436 108,907 123,595 PCs Installed in Homes 34,736 58,986 100,165 170,092 232,084 266,209 322,049 429,108 518,640 PCs Installed in Business & Government 254,493 295,107 342,203 396,815 476,955 568,893 655,134 761,414 890,099 TToottaall PPCCss IInnssttaalllleedd 332244,,330055 339944,,776677 448899,,553344 662211,,660000 777744,,777788 991133,,551111 11,,006688,,661199 11,,229999,,442288 11,,553322,,333344 Telephone Lines/HH 0.37 0.42 0.47 0.52 0.53 0.95 1.01 1.07 1.13

55


CCoolloommbbiiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $300 $412 $577 $709 $740 $725 $727 $781 $694 Software $43 $54 $67 $78 $94 $149 $165 $166 $177 IT Services $192 $226 $203 $234 $270 $344 $397 $434 $459 Internal $614 $669 $721 $769 $812 $806 $825 $796 $797 Other Office Equipment $31 $45 $56 $64 $67 $66 $66 $71 $63 Total IT $1,179 $1,405 $1,623 $1,855 $1,982 $2,090 $2,179 $2,247 $2,189 Telecommunications $1,171 $1,162 $1,360 $2,276 $4,163 $5,208 $6,514 $7,627 $8,245 TToottaall IICCTT $$22,,335500 $$22,,556688 $$22,,998833 $$44,,113311 $$66,,114466 $$77,,229988 $$88,,669944 $$99,,887744 $$1100,,443344



CCzzeecchh RReeppuubblliicc11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $438 $512 $754 $793 $764 $706 $734 $779 $822 Software $87 $107 $147 $164 $191 $213 $235 $317 $364 IT Services $296 $347 $359 $487 $505 $543 $592 $646 $728 Internal $479 $507 $534 $561 $574 $577 $630 $689 $746 Other Office Equipment $52 $48 $52 $54 $57 $53 $55 $59 $62 Total IT $1,353 $1,520 $1,846 $2,058 $2,091 $2,091 $2,245 $2,489 $2,722 Telecommunications $593 $673 $1,248 $1,291 $1,325 $1,643 $2,039 $2,159 $2,231 TToottaall IICCTT $$11,,994455 $$22,,119933 $$33,,009944 $$33,,335500 $$33,,441166 $$33,,773344 $$44,,228844 $$44,,664499 $$44,,995544



56


DDeennmmaarrkk11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $1,305 $1,403 $2,143 $2,411 $2,106 $2,359 $2,551 $2,715 $2,469 Software $454 $510 $696 $669 $655 $1,097 $1,165 $1,259 $1,407 IT Services $1,286 $1,355 $1,727 $1,794 $1,786 $2,182 $2,450 $2,620 $2,918 Internal $2,578 $2,581 $2,605 $2,624 $2,647 $2,927 $2,925 $3,009 $3,186 Other Office Equipment $174 $228 $245 $231 $237 $266 $287 $306 $278 Total IT $5,797 $6,077 $7,415 $7,728 $7,432 $8,831 $9,378 $9,908 $10,258 Telecommunications $3,088 $3,156 $3,831 $4,080 $3,874 $3,974 $4,145 $4,965 $5,413 TToottaall IICCTT $$88,,888855 $$99,,223333 $$1111,,224466 $$1111,,880088 $$1111,,330055 $$1122,,880055 $$1133,,552244 $$1144,,887733 $$1155,,667711


IITT VVaarriiaabblleessPCs Installed in Education 80,410 87,224 94,616 102,634 105,391 121,000 133,000 145,118 154,797 PCs Installed in Homes 420,229 528,969 665,846 838,141 910,259 1,274,000 1,432,000 1,380,792 1,436,745 PCs Installed in Business & Government 326,283 418,951 537,937 690,717 791,768 859,000 975,000 1,057,820 1,178,162 TToottaall PPCCss IInnssttaalllleedd 882266,,992222 11,,003355,,114444 11,,229988,,339999 11,,663311,,449922 11,,880077,,441188 22,,225544,,000000 22,,554400,,000000 22,,558833,,773311 22,,776699,,770044 Telephone Lines/HH 1.30 1.33 1.36 1.38 1.40 1.21 1.18 1.15 1.11

EEggyypptt11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $116 $133 $156 $204 $261 $336 $347 $414 $417 Software $20 $25 $36 $41 $49 $64 $78 $105 $124 IT Services $59 $70 $65 $76 $91 $116 $152 $210 $245 Internal $103 $104 $108 $107 $104 $154 $198 $213 $223 Other Office Equipment $12 $15 $16 $18 $24 $30 $31 $37 $38 Total IT $310 $346 $381 $447 $529 $700 $807 $981 $1,046 Telecommunications $568 $603 $721 $867 $980 $1,098 $1,240 $1,294 $1,337 TToottaall IICCTT $$887788 $$994499 $$11,,110011 $$11,,331155 $$11,,550099 $$11,,779988 $$22,,004477 $$22,,227755 $$22,,338833



57


FFiinnllaanndd11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $702 $848 $1,391 $1,563 $1,610 $1,801 $1,884 $1,987 $1,956 Software $230 $259 $466 $434 $417 $663 $716 $971 $1,086 IT Services $705 $716 $993 $1,045 $1,069 $1,322 $1,496 $1,598 $1,774 Internal $1,198 $1,230 $1,233 $1,243 $1,237 $1,395 $1,479 $1,559 $1,649 Other Office Equipment $99 $174 $158 $123 $136 $152 $159 $168 $166 Total IT $2,934 $3,228 $4,241 $4,409 $4,470 $5,333 $5,734 $6,283 $6,630 Telecommunications $1,431 $2,273 $2,926 $3,062 $2,925 $2,960 $3,059 $3,193 $3,372 TToottaall IICCTT $$44,,336655 $$55,,550011 $$77,,116677 $$77,,447711 $$77,,339955 $$88,,229933 $$88,,779933 $$99,,447766 $$1100,,000022

RRaattiioossICT/GDP 5.1% 5.5% 5.5% 5.9% 6.0% 6.4% 6.8% 7.8% 7.7%ICT/Capita $859.5 $1,078.8 $1,384.4 $1,455.7 $1,436.7 $1,609.0 $1,702.0 $1,835.4 $1,938.2 Software/Hardware Spending 32.8% 30.6% 33.5% 27.8% 25.9% 36.8% 38.0% 48.9% 55.5%Internet Commerce % of Total Commerce N/A N/A N/A N/A N/A N/A 0.1% 0.3% 0.6%Internet Commerce per Capita N/A N/A N/A N/A N/A N/A $87.79 $213.75 $476.98 % of IT Spending on eBusiness Technology N/A N/A N/A N/A N/A N/A 6.0% 7.0% 10.2%

IITT VVaarriiaabblleessPCs Installed in Education 78,129 84,750 91,932 99,723 102,402 137,000 166,000 181,259 205,032 PCs Installed in Homes 357,118 449,526 565,846 712,266 773,552 875,000 966,000 733,029 810,072 PCs Installed in Business & Government 245,683 315,459 405,053 520,092 596,181 655,000 738,000 793,964 887,838 TToottaall PPCCss IInnssttaalllleedd 668800,,992299 884499,,773355 11,,006622,,883311 11,,333322,,008811 11,,447722,,113355 11,,666677,,000000 11,,887700,,000000 11,,770088,,225522 11,,990022,,994411 Telephone Lines/HH 0.95 0.94 0.91 0.96 0.96 1.26 1.28 1.29 1.31

FFrraannccee11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $9,525 $9,435 $11,604 $11,908 $11,836 $13,215 $14,192 $14,979 $14,716 Software $3,579 $3,910 $5,962 $5,830 $5,645 $7,177 $7,615 $9,436 $10,524 IT Services $11,872 $12,097 $15,656 $16,319 $15,943 $18,238 $20,535 $22,456 $24,870 Internal $22,899 $23,138 $23,766 $24,128 $24,369 $26,509 $24,996 $26,637 $28,543 Other Office Equipment $1,562 $2,010 $2,147 $1,989 $2,065 $2,306 $2,476 $2,613 $2,568 Total IT $49,438 $50,590 $59,135 $60,174 $59,859 $67,445 $69,815 $76,122 $81,221 Telecommunications $26,532 $26,261 $31,526 $32,720 $31,215 $32,070 $33,169 $36,399 $39,348 TToottaall IICCTT $$7755,,997700 $$7766,,885511 $$9900,,666600 $$9922,,889944 $$9911,,007744 $$9999,,551155 $$110022,,998844 $$111122,,552211 $$112200,,556699


IITT VVaarriiaabblleessPCs Installed in Education 317,735 344,662 373,871 405,555 416,450 467,000 562,000 759,726 896,621 PCs Installed in Homes 2,385,743 3,003,083 3,780,166 4,758,329 5,167,759 6,065,000 7,246,000 7,676,771 8,328,848 PCs Installed in Business & Government 2,054,176 2,637,582 3,386,682 4,348,533 4,984,718 5,521,000 5,767,000 6,868,068 7,683,140 TToottaall PPCCss IInnssttaalllleedd 44,,775577,,665544 55,,998855,,332277 77,,554400,,771199 99,,551122,,441177 1100,,556688,,992277 1122,,005533,,000000 1133,,557755,,000000 1155,,330044,,556666 1166,,990088,,660088 Telephone Lines/HH 0.96 0.96 0.97 0.97 0.98 1.43 1.46 1.50 1.53

58


GGeerrmmaannyy11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011




IITT VVaarriiaabblleessPCs Installed in Education 396,675 430,291 466,757 506,312 519,914 514,000 624,000 961,501 1,054,871 PCs Installed in Homes 4,535,877 5,709,589 7,187,013 9,046,739 9,825,164 10,439,000 10,902,000 12,314,836 13,550,184 PCs Installed in Business & Government 3,190,699 4,096,890 5,260,447 6,754,467 7,742,636 8,432,000 9,513,000 11,106,684 12,762,242 TToottaall PPCCss IInnssttaalllleedd 88,,112233,,225511 1100,,223366,,777700 1122,,991144,,221177 1166,,330077,,551188 1188,,008877,,771144 1199,,338855,,000000 2211,,003399,,000000 2244,,338833,,002222 2277,,336677,,229988 Telephone Lines/HH 0.85 0.86 0.88 0.89 0.89 1.24 1.26 1.28 1.30

GGrreeeeccee11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $217 $291 $418 $432 $465 $528 $647 $912 $891 Software $69 $77 $114 $117 $119 $119 $129 $286 $323 IT Services $240 $252 $310 $326 $305 $399 $454 $475 $524 Internal $219 $226 $236 $239 $241 $338 $343 $355 $375 Other Office Equipment $109 $176 $173 $145 $140 $159 $195 $275 $268 Total IT $854 $1,023 $1,251 $1,260 $1,270 $1,543 $1,768 $2,303 $2,381 Telecommunications $1,283 $2,593 $3,173 $3,607 $3,699 $3,887 $4,309 $4,660 $4,899 TToottaall IICCTT $$22,,113377 $$33,,661166 $$44,,442244 $$44,,886677 $$44,,996699 $$55,,443300 $$66,,007788 $$66,,996633 $$77,,228800


IITT VVaarriiaabblleessPCs Installed in Education 16,405 17,795 19,303 20,939 21,501 23,703 26,258 68,329 83,187 PCs Installed in Homes 84,884 106,849 134,497 169,300 183,867 212,159 263,304 304,450 358,637 PCs Installed in Business & Government 128,491 164,983 211,840 272,005 311,799 330,797 348,131 538,288 586,178 TToottaall PPCCss IInnssttaalllleedd 222299,,777799 228899,,662277 336655,,664400 446622,,224444 551177,,116688 556666,,665599 663377,,669933 991111,,006677 11,,002288,,000033 Telephone Lines/HH 0.90 0.93 0.95 0.98 0.98 1.46 1.50 1.54 1.58

59


HHoonngg KKoonngg11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $1,016 $1,234 $1,280 $1,472 $1,587 $1,344 $1,545 $2,169 $2,107 Software $156 $182 $186 $225 $269 $262 $296 $311 $357 IT Services $371 $414 $346 $387 $418 $441 $451 $574 $693 Internal $711 $708 $761 $794 $829 $808 $826 $852 $888 Other Office Equipment $106 $135 $127 $133 $143 $121 $140 $196 $190 Total IT $2,359 $2,673 $2,700 $3,012 $3,245 $2,976 $3,257 $4,102 $4,235 Telecommunications $4,536 $5,065 $5,849 $7,354 $8,767 $9,195 $9,515 $10,221 $10,579 TToottaall IICCTT $$66,,889955 $$77,,773388 $$88,,554499 $$1100,,336666 $$1122,,001133 $$1122,,117722 $$1122,,777722 $$1144,,332233 $$1144,,881144


IITT VVaarriiaabblleessPCs Installed in Education 12,313 16,885 22,637 28,000 33,553 52,657 74,801 127,491 166,388 PCs Installed in Homes 73,314 116,102 187,389 278,958 388,480 474,530 580,809 764,732 898,368 PCs Installed in Business & Government 346,252 474,831 636,578 787,386 943,550 1,006,236 1,083,071 1,291,295 1,446,841 TToottaall PPCCss IInnssttaalllleedd 443311,,887799 660077,,881188 884466,,660055 11,,009944,,334444 11,,336655,,558833 11,,553333,,442233 11,,773388,,668811 22,,118833,,551188 22,,551111,,559977 Telephone Lines/HH 1.09 1.09 1.11 1.11 1.10 1.82 1.89 1.96 2.03

HHuunnggaarryy11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $460 $516 $401 $448 $481 $528 $556 $562 $577 Software $116 $124 $116 $144 $161 $180 $198 $290 $325 IT Services $220 $239 $196 $283 $314 $373 $437 $461 $515 Internal $235 $256 $274 $291 $310 $377 $417 $448 $490 Other Office Equipment $32 $39 $40 $39 $42 $46 $48 $49 $50 Total IT $1,063 $1,173 $1,027 $1,205 $1,307 $1,503 $1,655 $1,810 $1,958 Telecommunications $560 $636 $706 $728 $732 $2,026 $2,329 $2,514 $2,688 TToottaall IICCTT $$11,,662244 $$11,,881100 $$11,,773333 $$11,,993333 $$22,,004400 $$33,,552299 $$33,,998844 $$44,,332244 $$44,,664466



60


IInnddiiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $715 $1,058 $1,465 $1,397 $1,522 $1,485 $1,925 $2,720 $3,100 Software $58 $98 $124 $113 $137 $153 $213 $386 $494 IT Services $441 $583 $654 $686 $772 $630 $867 $1,322 $1,769 Internal $521 $597 $591 $622 $655 $896 $1,033 $1,240 $1,488 Other Office Equipment $74 $116 $143 $127 $138 $134 $174 $246 $280 Total IT $1,809 $2,452 $2,977 $2,944 $3,224 $3,297 $4,211 $5,914 $7,131 Telecommunications $2,995 $3,621 $4,273 $3,811 $4,581 $9,638 $11,329 $12,054 $12,532 TToottaall IICCTT $$44,,880044 $$66,,007733 $$77,,225500 $$66,,775555 $$77,,880055 $$1122,,993355 $$1155,,554411 $$1177,,996688 $$1199,,666622


IITT VVaarriiaabblleessPCs Installed in Education 14,604 18,338 23,557 32,233 42,419 62,793 101,368 161,014 238,667 PCs Installed in Homes 18,103 24,709 45,507 79,417 155,148 336,793 648,527 1,217,885 2,107,492 PCs Installed in Business & Government 420,699 528,256 678,578 928,509 1,221,933 1,472,038 1,974,071 2,815,033 3,874,232 TToottaall PPCCss IInnssttaalllleedd 445533,,440066 557711,,330044 774477,,664411 11,,004400,,115599 11,,441199,,550000 11,,887711,,662233 22,,772233,,996655 44,,119933,,993322 66,,222200,,339911 Telephone Lines/HH 0.09 0.09 0.09 0.10 0.15 0.12 0.11 0.09 0.07

IInnddoonneessiiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $548 $707 $907 $1,059 $933 $219 $519 $722 $752 Software $41 $60 $83 $107 $102 $21 $73 $91 $124 IT Services $93 $123 $113 $128 $115 $34 $46 $64 $85 Internal $98 $110 $119 $113 $106 $108 $150 $164 $199 Other Office Equipment $57 $77 $87 $96 $84 $20 $47 $65 $68 Total IT $838 $1,077 $1,310 $1,502 $1,341 $402 $835 $1,106 $1,228 Telecommunications $1,965 $2,551 $3,027 $2,960 $3,434 $1,425 $2,054 $2,215 $2,311 TToottaall IICCTT $$22,,880033 $$33,,662288 $$44,,333377 $$44,,446622 $$44,,777755 $$11,,882288 $$22,,888899 $$33,,332200 $$33,,554400


IITT VVaarriiaabblleessPCs Installed in Education 15,074 17,558 22,082 28,038 32,401 37,774 26,571 46,483 58,491 PCs Installed in Homes 42,404 46,535 65,987 106,847 148,322 158,440 170,218 196,862 251,332 PCs Installed in Business & Government 531,669 619,280 778,864 988,914 1,142,820 1,173,876 1,450,163 1,591,013 1,906,775 TToottaall PPCCss IInnssttaalllleedd 558899,,114477 668833,,337744 886666,,993333 11,,112233,,779999 11,,332233,,554433 11,,337700,,009900 11,,664466,,995522 11,,883344,,335599 22,,221166,,559988 Telephone Lines/HH 0.02 0.04 0.05 0.07 0.08 0.12 0.14 0.15 0.16

61


IIrreellaanndd11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $361 $395 $573 $619 $615 $903 $1,031 $1,315 $1,235 Software $108 $127 $159 $166 $176 $209 $228 $400 $442 IT Services $290 $303 $343 $370 $375 $485 $550 $591 $660 Internal $423 $428 $433 $437 $441 $581 $621 $629 $654 Other Office Equipment $147 $206 $219 $187 $186 $274 $312 $398 $374 Total IT $1,329 $1,458 $1,726 $1,780 $1,793 $2,451 $2,742 $3,333 $3,365 Telecommunications $1,277 $1,711 $2,048 $2,430 $2,559 $2,620 $2,814 $3,017 $3,158 TToottaall IICCTT $$22,,660077 $$33,,116699 $$33,,777755 $$44,,221100 $$44,,335522 $$55,,007711 $$55,,555566 $$66,,335500 $$66,,552233

RRaattiioossICT/GDP 5.2% 5.8% 5.7% 5.8% 5.4% 5.9% 5.9% 6.7% 6.2%ICT/Capita $731.1 $883.9 $1,046.8 $1,161.1 $1,193.4 $1,377.6 $1,480.9 $1,675.7 $1,704.4 Software/Hardware Spending 29.8% 32.0% 27.7% 26.8% 28.7% 23.2% 22.2% 30.4% 35.8%Internet Commerce % of Total Commerce N/A N/A N/A N/A N/A N/A 0.05% 0.1% 0.3%Internet Commerce per Capita N/A N/A N/A N/A N/A N/A $40.15 $113.33 $274.18 % of IT Spending on eBusiness Technology N/A N/A N/A N/A N/A N/A 9.0% 11.8% 15.5%


IIssrraaeell11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $707 $829 $953 $1,052 $1,115 $1,134 $1,229 $1,504 $1,212 Software $247 $304 $352 $388 $439 $493 $539 $580 $587 IT Services $418 $497 $538 $621 $741 $1,234 $1,435 $1,476 $1,481 Internal $648 $665 $674 $687 $691 $730 $871 $805 $803 Other Office Equipment $74 $91 $95 $95 $101 $102 $111 $136 $110 Total IT $2,093 $2,385 $2,611 $2,843 $3,087 $3,693 $4,184 $4,502 $4,192 Telecommunications $2,053 $2,326 $2,595 $2,453 $2,868 $3,282 $4,137 $4,137 $4,137 TToottaall IICCTT $$44,,114466 $$44,,771111 $$55,,220066 $$55,,229977 $$55,,995555 $$66,,997755 $$88,,332222 $$88,,664400 $$88,,332299

RRaattiioossICT/GDP 6.3% 6.3% 5.9% 5.5% 6.0% 6.9% 8.3% 7.8% 7.4%ICT/Capita $768.7 $843.6 $926.5 $919.6 $1,008.4 $1,165.6 $1,363.1 $1,386.2 $1,308.9 Software/Hardware Spending 34.9% 36.7% 36.9% 36.9% 39.4% 43.5% 43.9% 38.6% 48.4%Internet Commerce % of Total Commerce N/A N/A N/A N/A N/A N/A N/A N/A N/AInternet Commerce per Capita N/A N/A N/A N/A N/A N/A N/A N/A N/A% of IT Spending on eBusiness Technology N/A N/A N/A N/A N/A N/A 11.0% 15.1% 18.3%

IITT VVaarriiaabblleessPCs Installed in Education 15,592 23,403 35,125 61,902 54,924 89,631 87,829 100,813 120,103 PCs Installed in Homes 156,082 192,305 236,935 131,242 291,922 389,347 372,830 450,232 490,004 PCs Installed in Business & Government 173,626 260,597 391,134 577,878 512,735 836,734 819,919 938,496 1,118,077 TToottaall PPCCss IInnssttaalllleedd 334455,,330000 447766,,330055 666633,,119955 777711,,002211 885599,,558811 11,,331155,,771122 11,,228800,,557788 11,,448899,,554411 11,,772288,,118844 Telephone Lines/HH 0.94 0.95 0.95 0.96 0.96 1.73 1.80 1.88 1.98

62


IIttaallyy11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $5,145 $5,275 $6,093 $6,293 $6,349 $7,415 $7,944 $9,314 $9,182 Software $2,688 $2,674 $3,160 $3,281 $3,134 $3,095 $3,217 $4,172 $4,650 IT Services $6,030 $5,806 $6,096 $7,016 $6,950 $8,425 $9,459 $10,000 $11,083 Internal $5,190 $5,227 $5,316 $5,376 $5,364 $5,629 $5,566 $5,888 $6,303 Other Office Equipment $943 $1,068 $1,118 $872 $851 $994 $1,065 $1,249 $1,231 Total IT $19,996 $20,049 $21,783 $22,838 $22,647 $25,559 $27,252 $30,623 $32,450 Telecommunications $18,035 $21,909 $23,570 $27,478 $27,229 $27,988 $29,020 $31,010 $32,104 TToottaall IICCTT $$3388,,003311 $$4411,,995588 $$4455,,335533 $$5500,,331166 $$4499,,887755 $$5533,,554477 $$5566,,227722 $$6611,,663333 $$6644,,555555

RRaattiioossICT/GDP 3.8% 4.1% 4.1% 4.1% 4.3% 4.5% 4.8% 5.7% 5.7%ICT/Capita $666.6 $732.7 $791.0 $876.9 $867.1 $928.7 $976.2 $1,067.7 $1,116.8 Software/Hardware Spending 52.2% 50.7% 51.9% 52.1% 49.4% 41.7% 40.5% 44.8% 50.6%Internet Commerce % of Total Commerce N/A N/A N/A N/A N/A N/A 0.04% 0.2% 0.4%Internet Commerce per Capita N/A N/A N/A N/A N/A N/A $30.75 $110.63 $283.22 % of IT Spending on eBusiness Technology N/A N/A N/A N/A N/A N/A 6.6% 8.4% 9.8%

IITT VVaarriiaabblleessPCs Installed in Education 263,305 285,619 309,824 336,080 345,109 433,000 508,000 720,911 852,612 PCs Installed in Homes 1,229,552 1,547,713 1,948,203 2,452,323 2,663,333 3,001,000 3,449,000 3,808,931 4,343,314 PCs Installed in Business & Government 1,131,482 1,452,834 1,865,454 2,395,261 2,745,685 2,894,000 2,670,346 3,302,369 3,574,889 TToottaall PPCCss IInnssttaalllleedd 22,,662244,,333399 33,,228866,,116677 44,,112233,,448811 55,,118833,,666655 55,,775544,,112277 66,,332288,,000000 66,,662277,,334466 77,,883322,,221111 88,,777700,,881155 Telephone Lines/HH 0.95 0.96 0.97 0.98 0.98 1.23 1.23 1.24 1.24

JJaappaann11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011




IITT VVaarriiaabblleessPCs Installed in Education 374,179 430,150 1,182,000 1,329,000 1,469,000 1,512,000 1,532,000 1,918,000 2,172,000 PCs Installed in Homes 1,840,634 2,421,751 4,551,000 5,788,000 7,482,000 9,636,000 13,059,000 18,129,028 24,276,412 PCs Installed in Business & Government 6,156,242 7,077,110 7,938,900 11,204,450 13,299,600 15,240,400 16,795,024 19,920,000 22,791,000 TToottaall PPCCss IInnssttaalllleedd 88,,337711,,005555 99,,992299,,001111 1133,,667711,,990000 1188,,332211,,445500 2222,,225500,,660000 2266,,338888,,440000 3311,,338866,,002244 3399,,996677,,002288 4499,,223399,,441122 Telephone Lines/HH 0.95 0.96 0.96 0.96 0.96 1.41 1.44 1.47 1.50

63


KKoorreeaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $4,067 $4,912 $6,950 $8,770 $7,470 $3,302 $5,663 $9,304 $8,816 Software $248 $374 $470 $748 $723 $354 $752 $840 $1,027 IT Services $1,350 $1,456 $1,210 $1,556 $1,222 $1,269 $1,744 $2,143 $2,803 Internal $1,823 $1,873 $1,948 $1,983 $2,000 $1,946 $2,322 $2,386 $2,731 Other Office Equipment $424 $537 $685 $794 $675 $299 $512 $841 $797 Total IT $7,912 $9,153 $11,262 $13,852 $12,091 $7,170 $10,993 $15,514 $16,174 Telecommunications $8,264 $9,288 $11,905 $16,627 $15,737 $12,885 $13,451 $14,796 $16,127 TToottaall IICCTT $$1166,,117766 $$1188,,444411 $$2233,,116688 $$3300,,447799 $$2277,,882288 $$2200,,005555 $$2244,,444433 $$3300,,331100 $$3322,,330011


IITT VVaarriiaabblleessPCs Installed in Education 108,358 142,354 196,706 247,204 291,603 447,783 483,546 405,492 610,724 PCs Installed in Homes 726,129 867,520 1,078,698 1,752,657 2,187,803 2,294,497 2,945,129 4,042,146 5,266,395 PCs Installed in Business & Government 1,472,541 1,934,526 2,673,147 3,359,381 3,962,751 3,790,665 4,118,489 4,824,193 5,366,079 TToottaall PPCCss IInnssttaalllleedd 22,,330077,,002288 22,,994444,,440000 33,,994488,,555522 55,,335599,,224411 66,,444422,,115577 66,,553322,,994455 77,,554477,,116644 99,,227711,,883311 1111,,224433,,119988 Telephone Lines/HH 1.09 1.12 1.14 1.15 1.17 1.44 1.46 1.47 1.48

MMaallaayyssiiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $538 $614 $948 $1,270 $1,261 $794 $1,005 $1,380 $1,320 Software $114 $141 $226 $311 $307 $213 $261 $282 $333 IT Services $175 $207 $183 $252 $249 $223 $246 $311 $393 Internal $504 $573 $640 $638 $636 $486 $571 $591 $645 Other Office Equipment $56 $67 $91 $115 $114 $72 $91 $125 $119 Total IT $1,387 $1,602 $2,088 $2,586 $2,565 $1,788 $2,175 $2,689 $2,809 Telecommunications $1,721 $1,929 $2,351 $2,849 $2,815 $2,974 $3,088 $3,377 $3,515 TToottaall IICCTT $$33,,110088 $$33,,553311 $$44,,443388 $$55,,443344 $$55,,338800 $$44,,776622 $$55,,226633 $$66,,006666 $$66,,332255



64


MMeexxiiccoo11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $1,695 $1,873 $1,098 $1,825 $2,267 $2,377 $2,751 $3,340 $3,316 Software $370 $401 $234 $336 $428 $494 $533 $610 $597 IT Services $1,016 $1,165 $636 $758 $1,025 $1,299 $1,564 $1,780 $1,865 Internal $1,448 $1,454 $1,343 $1,909 $1,943 $2,097 $2,171 $2,188 $2,326 Other Office Equipment $177 $205 $104 $165 $205 $215 $249 $302 $300 Total IT $4,705 $5,098 $3,414 $4,993 $5,868 $6,481 $7,268 $8,220 $8,405 Telecommunications $9,068 $9,897 $7,205 $7,873 $8,389 $8,052 $8,930 $10,166 $10,806 TToottaall IICCTT $$1133,,777733 $$1144,,999955 $$1100,,661199 $$1122,,886666 $$1144,,225577 $$1144,,553333 $$1166,,119988 $$1188,,338866 $$1199,,221111


IITT VVaarriiaabblleessPCs Installed in Education 121,230 132,063 143,864 156,720 176,831 205,666 238,867 395,813 515,871 PCs Installed in Homes 219,689 303,331 418,819 578,276 801,114 996,589 1,422,633 1,951,508 2,626,694 PCs Installed in Business & Government 1,336,995 1,456,470 1,586,620 1,728,401 1,950,197 2,268,209 2,650,489 4,150,974 5,118,089 TToottaall PPCCss IInnssttaalllleedd 11,,667777,,991144 11,,889911,,886644 22,,114499,,330033 22,,446633,,339977 22,,992288,,114422 33,,447700,,446644 44,,331111,,998899 66,,449988,,229944 88,,226600,,665544 Telephone Lines/HH 0.31 0.33 0.45 0.34 0.41 0.47 0.49 0.50 0.49

NNeetthheerrllaannddss11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $2,771 $3,036 $4,343 $4,741 $4,664 $5,427 $5,854 $5,972 $5,720 Software $1,488 $1,701 $2,460 $2,346 $2,259 $2,973 $3,249 $4,058 $4,436 IT Services $2,818 $3,063 $2,943 $2,983 $2,929 $4,730 $5,276 $5,627 $6,202 Internal $5,811 $5,773 $5,763 $5,739 $5,725 $5,936 $5,955 $6,208 $6,578 Other Office Equipment $667 $838 $897 $832 $858 $999 $1,077 $1,099 $1,053 Total IT $13,555 $14,411 $16,406 $16,641 $16,436 $20,064 $21,412 $22,964 $23,988 Telecommunications $7,445 $7,852 $9,802 $10,421 $9,967 $10,530 $11,046 $11,952 $13,157 TToottaall IICCTT $$2211,,000000 $$2222,,226622 $$2266,,220077 $$2277,,006622 $$2266,,440022 $$3300,,559944 $$3322,,445599 $$3344,,991166 $$3377,,114455


IITT VVaarriiaabblleessPCs Installed in Education 245,707 266,530 289,117 313,618 322,044 409,000 581,000 624,592 773,332 PCs Installed in Homes 1,242,905 1,564,521 1,969,360 2,478,955 2,692,257 3,337,000 3,854,000 3,715,084 3,816,452 PCs Installed in Business & Government 670,120 860,440 1,104,814 1,418,592 1,626,130 1,708,000 1,898,000 1,990,840 2,284,885 TToottaall PPCCss IInnssttaalllleedd 22,,115588,,773322 22,,669911,,449911 33,,336633,,229911 44,,221111,,116666 44,,664400,,443300 55,,445544,,000000 66,,333333,,000000 66,,333300,,551166 66,,887744,,667700 Telephone Lines/HH 0.96 0.97 0.98 0.98 0.98 1.39 1.42 1.44 1.47

65


NNeeww ZZeeaallaanndd11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $531 $662 $851 $923 $815 $714 $802 $804 $711 Software $233 $266 $335 $387 $437 $414 $447 $275 $298 IT Services $467 $555 $511 $563 $622 $867 $1,262 $1,362 $1,474 Internal $861 $847 $839 $830 $823 $788 $822 $836 $834 Other Office Equipment $55 $72 $72 $84 $74 $65 $72 $73 $64 Total IT $2,148 $2,402 $2,607 $2,787 $2,771 $2,848 $3,406 $3,349 $3,381 Telecommunications $1,566 $1,955 $2,413 $2,450 $2,842 $2,905 $3,143 $3,481 $3,783 TToottaall IICCTT $$33,,771133 $$44,,335577 $$55,,002200 $$55,,223377 $$55,,661122 $$55,,775533 $$66,,554499 $$66,,883311 $$77,,116644


IITT VVaarriiaabblleessPCs Installed in Education 38,008 53,895 62,731 69,190 73,799 130,556 120,252 189,785 195,483 PCs Installed in Homes 112,499 148,099 212,321 271,085 343,793 425,348 509,424 574,986 619,558 PCs Installed in Business & Government 325,643 461,756 537,463 592,800 632,282 693,209 766,915 827,798 901,419 TToottaall PPCCss IInnssttaalllleedd 447766,,115500 666633,,775500 881122,,551155 993333,,007755 11,,004499,,887744 11,,224499,,111122 11,,339966,,559922 11,,559922,,556699 11,,771166,,446600 Telephone Lines/HH 0.99 1.02 1.02 0.96 0.97 1.34 1.36 1.37 1.39

NNoorrwwaayy11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $1,037 $1,063 $1,551 $1,764 $1,916 $2,067 $2,202 $2,072 $2,037 Software $394 $422 $576 $578 $590 $705 $770 $1,028 $1,145 IT Services $1,082 $1,116 $1,364 $1,456 $1,531 $1,855 $2,113 $2,302 $2,565 Internal $1,332 $1,331 $1,332 $1,334 $1,349 $1,503 $1,525 $1,618 $1,713 Other Office Equipment $133 $182 $181 $154 $157 $169 $180 $170 $167 Total IT $3,978 $4,114 $5,004 $5,286 $5,543 $6,300 $6,790 $7,189 $7,626 Telecommunications $2,640 $2,540 $3,165 $3,529 $3,419 $3,351 $3,478 $3,778 $3,979 TToottaall IICCTT $$66,,661188 $$66,,665544 $$88,,116699 $$88,,881155 $$88,,996622 $$99,,665511 $$1100,,226688 $$1100,,996677 $$1111,,660066


IITT VVaarriiaabblleessPCs Installed in Education 58,338 63,282 68,644 74,462 76,462 98,000 122,000 144,078 163,399 PCs Installed in Homes 306,902 386,316 486,280 612,111 664,780 854,000 927,863 961,879 999,056 PCs Installed in Business & Government 349,488 448,746 576,194 739,839 848,076 937,000 1,047,000 1,168,643 1,284,970 TToottaall PPCCss IInnssttaalllleedd 771144,,772277 889988,,334433 11,,113311,,111188 11,,442266,,441111 11,,558899,,331188 11,,888899,,000000 22,,009966,,886633 22,,227744,,660000 22,,444477,,442255 Telephone Lines/HH 0.94 0.96 0.98 0.98 0.98 1.43 1.46 1.50 1.53

66


OOtthheerr AAssiiaa PPaacciiffiicc11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $383 $480 $596 $759 $990 $708 $636 $674 $507 Software $42 $59 $78 $104 $155 $113 $108 $112 $125 IT Services $104 $126 $187 $224 $293 $117 $133 $126 $160 Internal $72 $79 $85 $95 $105 $171 $241 $211 $274 Other Office Equipment $40 $52 $64 $69 $89 $64 $58 $61 $46 Total IT $642 $797 $1,009 $1,251 $1,632 $1,173 $1,176 $1,184 $1,112 Telecommunications $1,459 $1,715 $1,909 $2,303 $2,787 $3,010 $3,250 $3,771 $4,246 TToottaall IICCTT $$22,,110011 $$22,,551122 $$22,,991199 $$33,,555544 $$44,,441199 $$44,,118822 $$44,,442266 $$44,,995544 $$55,,335577



OOtthheerr EEaasstteerrnn EEuurrooppee11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $258 $301 $302 $443 $543 $692 $708 $774 $867 Software $30 $37 $40 $82 $90 $112 $134 $159 $182 IT Services $61 $71 $34 $65 $77 $133 $164 $223 $285 Internal $131 $141 $146 $147 $145 $220 $241 $280 $324 Other Office Equipment $7 $7 $8 $9 $9 $12 $12 $13 $15 Total IT $487 $557 $530 $746 $865 $1,168 $1,259 $1,450 $1,673 Telecommunications $272 $309 $461 $503 $634 $798 $1,006 $1,216 $1,292 TToottaall IICCTT $$775599 $$886666 $$999911 $$11,,224499 $$11,,449999 $$11,,996677 $$22,,226655 $$22,,666666 $$22,,996655


IITT VVaarriiaabblleessPCs Installed in Education 48,042 63,701 84,466 131,503 157,551 178,543 195,579 209,182 235,939 PCs Installed in Homes 35,214 54,661 84,847 131,704 178,848 201,996 219,526 122,743 141,574 PCs Installed in Business & Government 534,961 709,337 940,552 1,227,630 1,470,798 1,666,770 1,825,805 1,947,329 2,196,424 TToottaall PPCCss IInnssttaalllleedd 661188,,221166 882277,,669999 11,,110099,,886655 11,,449900,,883377 11,,880077,,119977 22,,004477,,330099 22,,224400,,991100 22,,227799,,225533 22,,557733,,993377 Telephone Lines/HH 0.25 0.27 0.32 0.34 0.37 0.40 0.42 0.43 0.43

67


OOtthheerr LLaattiinn AAmmeerriiccaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $711 $863 $1,235 $1,608 $1,892 $2,042 $2,132 $2,415 $2,252 Software $153 $185 $212 $292 $364 $240 $237 $219 $237 IT Services $302 $343 $310 $407 $477 $482 $553 $596 $627 Internal $210 $225 $243 $256 $260 $242 $358 $346 $364 Other Office Equipment $74 $94 $102 $146 $171 $185 $193 $218 $204 Total IT $1,450 $1,710 $2,102 $2,709 $3,163 $3,191 $3,473 $3,794 $3,683 Telecommunications $7,816 $8,348 $9,584 $10,560 $11,257 $12,001 $12,793 $13,796 $14,509 TToottaall IICCTT $$99,,226666 $$1100,,005588 $$1111,,668877 $$1133,,226699 $$1144,,442211 $$1155,,119911 $$1166,,226666 $$1177,,559900 $$1188,,119922


IITT VVaarriiaabblleessPCs Installed in Education 85,730 108,942 138,439 175,923 225,217 260,754 294,476 353,369 402,634 PCs Installed in Homes 82,285 118,776 171,449 247,481 330,136 497,273 649,806 918,992 1,093,624 PCs Installed in Business & Government 473,615 601,850 764,805 971,881 1,244,207 1,440,532 1,641,621 1,971,426 2,246,275 TToottaall PPCCss IInnssttaalllleedd 664411,,663300 882299,,556688 11,,007744,,669933 11,,339955,,228855 11,,779999,,555599 22,,119988,,555599 22,,558855,,990044 33,,224433,,778877 33,,774422,,553344 Telephone Lines/HH 0.18 0.19 0.19 0.22 0.24 0.25 0.25 0.24 0.23

OOtthheerr MMiiddddllee EEaasstt//AAffrriiccaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $243 $283 $276 $318 $402 $473 $590 $1,789 $1,854 Software $39 $49 $59 $64 $79 $88 $103 $325 $356 IT Services $74 $87 $63 $84 $109 $133 $173 $482 $522 Internal $30 $59 $99 $156 $151 $224 $344 $357 $365 Other Office Equipment $25 $31 $33 $29 $36 $43 $53 $162 $168 Total IT $412 $509 $530 $651 $777 $961 $1,264 $3,115 $3,265 Telecommunications $6,914 $7,499 $8,746 $9,884 $10,152 $10,428 $10,711 $10,711 $10,711 TToottaall IICCTT $$77,,332266 $$88,,000088 $$99,,227766 $$1100,,553355 $$1100,,992299 $$1111,,338888 $$1111,,997755 $$1133,,882266 $$1133,,997766



68


PPhhiilliippppiinneess11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $180 $249 $430 $625 $619 $388 $509 $597 $583 Software $38 $62 $74 $100 $96 $62 $84 $114 $127 IT Services $48 $72 $68 $96 $99 $66 $67 $250 $347 Internal $175 $204 $234 $233 $232 $204 $270 $295 $359 Other Office Equipment $19 $27 $41 $57 $56 $35 $46 $54 $53 Total IT $460 $614 $846 $1,111 $1,101 $755 $977 $1,310 $1,468 Telecommunications $841 $937 $1,087 $1,201 $1,331 $1,196 $1,489 $1,573 $1,663 TToottaall IICCTT $$11,,330011 $$11,,555511 $$11,,993333 $$22,,331122 $$22,,443322 $$11,,995511 $$22,,446666 $$22,,888833 $$33,,113311


IITT VVaarriiaabblleessPCs Installed in Education 19,913 25,284 32,248 42,027 52,410 65,170 57,188 66,336 77,400 PCs Installed in Homes 20,135 20,335 30,877 52,572 75,652 81,517 90,666 132,177 188,475 PCs Installed in Business & Government 212,469 269,782 344,083 448,433 559,220 613,847 723,699 901,091 1,119,634 TToottaall PPCCss IInnssttaalllleedd 225522,,551177 331155,,440000 440077,,220088 554433,,003333 668877,,228822 776600,,553344 887711,,555533 11,,009999,,660044 11,,338855,,551100 Telephone Lines/HH 0.04 0.05 0.07 0.08 0.08 0.17 0.20 0.23 0.26

PPoollaanndd11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $545 $643 $822 $984 $1,127 $1,339 $1,438 $1,549 $1,661 Software $87 $106 $115 $180 $229 $268 $309 $447 $511 IT Services $152 $178 $213 $341 $428 $486 $515 $756 $877 Internal $334 $402 $458 $502 $528 $702 $705 $778 $867 Other Office Equipment $67 $52 $59 $70 $77 $92 $98 $106 $114 Total IT $1,184 $1,381 $1,667 $2,076 $2,389 $2,886 $3,066 $3,636 $4,031 Telecommunications $587 $667 $1,079 $1,201 $1,317 $4,384 $5,364 $5,935 $6,458 TToottaall IICCTT $$11,,777722 $$22,,004488 $$22,,774455 $$33,,227777 $$33,,770066 $$77,,227700 $$88,,443300 $$99,,557700 $$1100,,448899



69


PPoorrttuuggaall11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $322 $360 $665 $714 $647 $903 $1,077 $1,263 $1,263 Software $120 $126 $161 $160 $157 $187 $203 $400 $452 IT Services $318 $317 $373 $385 $363 $510 $572 $599 $652 Internal $391 $399 $405 $408 $413 $582 $538 $562 $594 Other Office Equipment $123 $172 $190 $160 $158 $221 $263 $308 $308 Total IT $1,275 $1,374 $1,793 $1,827 $1,739 $2,403 $2,653 $3,132 $3,270 Telecommunications $1,121 $2,524 $3,188 $3,532 $3,487 $3,587 $3,761 $4,302 $4,101 TToottaall IICCTT $$22,,339966 $$33,,889999 $$44,,998811 $$55,,335599 $$55,,222266 $$55,,999900 $$66,,441144 $$77,,443344 $$77,,337711


IITT VVaarriiaabblleessPCs Installed in Education 35,510 38,519 41,783 45,324 46,542 47,559 48,511 - - PCs Installed in Homes 151,138 190,246 239,475 301,442 327,379 352,485 402,871 493,786 577,009 PCs Installed in Business & Government 183,456 235,560 302,461 388,363 445,180 486,472 531,297 659,962 780,419 TToottaall PPCCss IInnssttaalllleedd 337700,,110044 446644,,332255 558833,,771199 773355,,112299 881199,,110011 888866,,551166 998822,,668800 11,,115533,,774488 11,,335577,,442277 Telephone Lines/HH 0.79 0.79 0.77 0.78 0.79 1.29 1.32 1.36 1.41

CChhiinnaa ((PPRRCC))11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $2,154 $3,366 $4,059 $5,066 $7,006 $8,074 $9,634 $14,129 $16,738 Software $63 $170 $203 $396 $535 $536 $700 $1,057 $1,491 IT Services $108 $203 $253 $220 $298 $402 $580 $936 $1,524 Internal $378 $404 $439 $495 $557 $560 $904 $1,097 $1,324 Other Office Equipment $224 $368 $389 $459 $633 $730 $871 $1,277 $1,513 Total IT $2,928 $4,512 $5,343 $6,636 $9,030 $10,301 $12,689 $18,496 $22,591 Telecommunications $6,930 $7,384 $15,057 $18,542 $18,857 $29,126 $35,181 $39,403 $44,020 TToottaall IICCTT $$99,,885588 $$1111,,889966 $$2200,,440011 $$2255,,117777 $$2277,,888877 $$3399,,442277 $$4477,,887711 $$5577,,990000 $$6666,,661122


IITT VVaarriiaabblleessPCs Installed in Education 130,350 214,312 315,422 449,007 635,075 977,389 1,118,901 1,539,843 2,092,119 PCs Installed in Homes 83,506 153,020 318,711 571,872 945,713 1,617,208 2,354,276 4,460,192 7,203,491 PCs Installed in Business & Government 1,158,286 1,904,364 2,802,822 3,989,849 5,643,241 7,067,817 8,933,036 12,942,884 17,295,521 TToottaall PPCCss IInnssttaalllleedd 11,,337722,,114433 22,,227711,,669977 33,,443366,,995555 55,,001100,,772277 77,,222244,,002299 99,,666622,,441144 1122,,440066,,221144 1188,,994422,,991188 2266,,559911,,113311 Telephone Lines/HH 0.04 0.06 0.09 0.13 0.15 0.26 0.34 0.43 0.54

70


RRoommaanniiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011





RRuussssiiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $2,758 $3,238 $1,874 $2,186 $2,839 $1,867 $1,836 $2,108 $2,302 Software $257 $314 $174 $194 $226 $178 $150 $372 $430 IT Services $523 $607 $302 $357 $427 $387 $334 $471 $559 Internal $940 $1,030 $1,130 $1,230 $1,400 $1,261 $1,436 $1,593 $1,728 Other Office Equipment $83 $214 $239 $254 $294 $193 $190 $218 $238 Total IT $4,562 $5,403 $3,718 $4,220 $5,186 $3,885 $3,947 $4,762 $5,257 Telecommunications $2,813 $3,194 $2,469 $2,965 $3,276 $3,618 $3,997 $4,378 $4,652 TToottaall IICCTT $$77,,337755 $$88,,559977 $$66,,118888 $$77,,118855 $$88,,446611 $$77,,550044 $$77,,994444 $$99,,114400 $$99,,990088


IITT VVaarriiaabblleessPCs Installed in Education 137,539 155,923 176,764 235,289 298,941 337,859 357,954 424,284 471,270 PCs Installed in Homes 36,045 73,486 149,821 305,449 523,742 605,398 726,295 783,968 865,951 PCs Installed in Business & Government 1,531,545 1,736,254 1,968,323 2,196,513 2,790,726 3,154,040 3,341,632 3,949,780 4,387,181 TToottaall PPCCss IInnssttaalllleedd 11,,770055,,112299 11,,996655,,666633 22,,229944,,990088 22,,773377,,225511 33,,661133,,440099 44,,009977,,229977 44,,442255,,888811 55,,115588,,003322 55,,772244,,440022 Telephone Lines/HH 0.35 0.36 0.38 0.41 0.43 0.60 0.64 0.68 0.74

71


SSaauuddii AArraabbiiaa//GGuullff SSttaatteess11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $598 $695 $654 $736 $886 $537 $607 $975 $1,043 Software $111 $136 $81 $96 $120 $72 $84 $286 $302 IT Services $221 $264 $374 $450 $554 $457 $546 $833 $922 Internal $355 $358 $386 $428 $404 $171 $496 $531 $557 Other Office Equipment $62 $76 $70 $67 $80 $49 $55 $88 $94 Total IT $1,347 $1,529 $1,566 $1,777 $2,045 $1,285 $1,788 $2,714 $2,918 Telecommunications $1,958 $2,044 $2,083 $2,406 $2,669 $2,953 $3,276 $3,276 $3,276 TToottaall IICCTT $$33,,330055 $$33,,557733 $$33,,664499 $$44,,118844 $$44,,771144 $$44,,223388 $$55,,006644 $$55,,998899 $$66,,119944



SSiinnggaappoorree11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $739 $834 $1,182 $1,547 $1,670 $1,298 $1,430 $1,740 $1,777 Software $171 $212 $298 $405 $470 $415 $518 $557 $656 IT Services $381 $424 $390 $473 $503 $681 $795 $958 $1,152 Internal $640 $727 $834 $872 $911 $946 $959 $1,051 $1,153 Other Office Equipment $77 $91 $113 $140 $151 $117 $129 $157 $161 Total IT $2,007 $2,288 $2,818 $3,437 $3,704 $3,457 $3,831 $4,463 $4,899 Telecommunications $1,914 $2,384 $2,917 $3,189 $3,700 $3,971 $4,193 $4,453 $4,694 TToottaall IICCTT $$33,,992211 $$44,,667722 $$55,,773355 $$66,,662266 $$77,,440044 $$77,,442299 $$88,,002255 $$88,,991166 $$99,,559922


IITT VVaarriiaabblleessPCs Installed in Education 9,249 14,868 22,729 30,707 39,530 57,602 108,609 120,000 150,702 PCs Installed in Homes 25,633 47,968 93,773 164,839 235,510 265,697 284,454 398,570 495,847 PCs Installed in Business & Government 167,610 269,442 411,896 556,472 716,351 778,158 833,905 1,093,659 1,274,419 TToottaall PPCCss IInnssttaalllleedd 220022,,449922 333322,,227788 552288,,339999 775522,,001199 999911,,339900 11,,110011,,445577 11,,222266,,996699 11,,661122,,223300 11,,992200,,996688 Telephone Lines/HH 1.14 1.13 1.16 1.22 1.25 2.19 2.30 2.43 2.57

72


SSlloovvaakkiiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $154 $176 $202 $249 $222 $177 $182 $211 $227 Software $29 $35 $41 $46 $55 $66 $74 $89 $101 IT Services $49 $58 $52 $59 $67 $126 $141 $145 $165 Internal $85 $88 $89 $88 $86 $126 $140 $155 $168 Other Office Equipment $16 $17 $19 $20 $22 $18 $18 $21 $23 Total IT $332 $375 $403 $461 $452 $513 $554 $621 $684 Telecommunications $176 $200 $298 $293 $305 $669 $780 $947 $1,067 TToottaall IICCTT $$550099 $$557755 $$770022 $$775544 $$775566 $$11,,118822 $$11,,333344 $$11,,556677 $$11,,775511



SSlloovveenniiaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011





73


SSoouutthh AAffrriiccaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $1,321 $1,558 $1,525 $1,631 $1,717 $2,210 $2,329 $2,056 $1,986 Software $330 $386 $456 $633 $669 $756 $815 $859 $997 IT Services $938 $1,100 $997 $1,202 $1,472 $1,571 $1,879 $1,634 $1,852 Internal $1,295 $1,328 $1,446 $1,485 $1,528 $1,792 $1,766 $1,871 $1,961 Other Office Equipment $138 $170 $158 $148 $155 $200 $211 $186 $180 Total IT $4,021 $4,541 $4,581 $5,098 $5,541 $6,529 $6,999 $6,606 $6,975 Telecommunications $2,847 $3,023 $4,068 $4,185 $4,149 $3,668 $3,899 $4,207 $4,455 TToottaall IICCTT $$66,,886699 $$77,,556644 $$88,,664499 $$99,,228833 $$99,,669900 $$1100,,119977 $$1100,,889988 $$1100,,881122 $$1111,,443300


IITT VVaarriiaabblleessPCs Installed in Education 53,328 70,345 92,792 143,718 181,833 249,917 273,914 317,298 364,722 PCs Installed in Homes 71,457 100,164 140,405 196,813 225,624 204,133 260,950 368,870 423,665 PCs Installed in Business & Government 593,827 783,314 1,033,266 1,341,659 1,697,476 2,333,066 2,557,085 2,953,811 3,395,295 TToottaall PPCCss IInnssttaalllleedd 771188,,661111 995533,,882233 11,,226666,,446633 11,,668822,,119900 22,,110044,,993333 22,,778877,,111166 33,,009911,,994499 33,,663399,,997799 44,,118833,,668811 Telephone Lines/HH 0.48 0.49 0.29 0.29 0.30 0.53 0.52 0.51 0.54

SSppaaiinn11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $2,721 $2,441 $3,301 $3,636 $3,587 $3,954 $4,234 $4,876 $4,939 Software $971 $956 $1,082 $1,076 $1,039 $1,498 $1,656 $1,999 $2,243 IT Services $2,337 $2,175 $2,276 $2,449 $2,357 $3,295 $3,681 $3,873 $4,256 Internal $2,280 $2,320 $2,316 $2,321 $2,327 $2,655 $2,467 $2,618 $2,786 Other Office Equipment $610 $901 $911 $733 $694 $765 $819 $943 $955 Total IT $8,919 $8,793 $9,886 $10,215 $10,004 $12,167 $12,857 $14,309 $15,180 Telecommunications $10,269 $9,881 $11,787 $13,694 $12,644 $13,037 $13,685 $14,517 $15,186 TToottaall IICCTT $$1199,,118888 $$1188,,667744 $$2211,,667733 $$2233,,990088 $$2222,,664499 $$2255,,220044 $$2266,,554411 $$2288,,882266 $$3300,,336666


IITT VVaarriiaabblleessPCs Installed in Education 133,614 144,937 157,220 170,543 175,125 206,000 240,000 271,837 306,320 PCs Installed in Homes 650,989 819,440 1,031,480 1,298,387 1,410,107 1,460,000 1,611,000 1,918,725 2,189,483 PCs Installed in Business & Government 719,947 924,419 1,186,963 1,524,072 1,747,042 1,951,000 2,193,000 2,433,661 2,748,709 TToottaall PPCCss IInnssttaalllleedd 11,,550044,,554499 11,,888888,,779955 22,,337755,,666622 22,,999933,,000033 33,,333322,,227744 33,,661177,,000000 44,,004444,,000000 44,,662244,,222222 55,,224444,,551133 Telephone Lines/HH 0.88 0.91 0.93 0.94 0.95 1.37 1.41 1.44 1.47

74


SSwweeddeenn11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $2,288 $2,517 $3,447 $3,637 $3,809 $5,079 $4,277 $4,389 $4,241 Software $661 $733 $907 $968 $942 $1,518 $1,664 $2,059 $2,307 IT Services $2,732 $2,722 $2,939 $3,445 $3,465 $3,920 $4,475 $4,903 $5,488 Internal $4,275 $4,304 $4,284 $4,334 $4,334 $4,454 $4,566 $4,828 $5,137 Other Office Equipment $227 $373 $387 $284 $282 $376 $317 $325 $314 Total IT $10,182 $10,649 $11,965 $12,668 $12,833 $15,348 $15,298 $16,504 $17,487 Telecommunications $5,701 $5,159 $5,950 $6,736 $6,294 $6,303 $6,544 $7,197 $7,386 TToottaall IICCTT $$1155,,888833 $$1155,,880088 $$1177,,991155 $$1199,,440044 $$1199,,112277 $$2211,,665500 $$2211,,884422 $$2233,,770011 $$2244,,887744


IITT VVaarriiaabblleessPCs Installed in Education 225,167 244,249 264,949 287,402 295,123 365,000 416,000 484,398 548,698 PCs Installed in Homes 576,761 726,004 913,866 1,150,340 1,249,321 2,050,000 2,394,000 2,107,251 2,281,551 PCs Installed in Business & Government 630,062 809,005 1,038,771 1,333,792 1,528,924 1,637,000 1,710,000 1,851,952 1,943,956 TToottaall PPCCss IInnssttaalllleedd 11,,443311,,999900 11,,777799,,225599 22,,221177,,558866 22,,777711,,553344 33,,007733,,336688 44,,005522,,000000 44,,552200,,000000 44,,444433,,660000 44,,777744,,220066 Telephone Lines/HH 1.18 1.16 1.14 1.14 1.15 1.49 1.50 1.51 1.53

SSwwiittzzeerrllaanndd11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011




IITT VVaarriiaabblleessPCs Installed in Education 68,090 73,861 80,120 86,910 89,245 108,000 135,000 154,413 175,431 PCs Installed in Homes 534,331 672,596 846,638 1,065,715 1,157,414 1,248,000 1,377,000 1,107,596 1,218,356 PCs Installed in Business & Government 486,551 624,736 802,167 1,029,991 1,180,677 1,387,000 1,555,000 1,579,029 1,757,033 TToottaall PPCCss IInnssttaalllleedd 11,,008888,,997722 11,,337711,,119922 11,,772288,,992255 22,,118822,,661166 22,,442277,,333366 22,,774433,,000000 33,,006677,,000000 22,,884411,,003377 33,,115500,,882200 Telephone Lines/HH 0.94 0.92 0.90 0.96 0.97 1.37 1.40 1.43 1.46

75


TTaaiiwwaann11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $1,181 $1,343 $1,450 $1,759 $2,139 $2,096 $2,768 $3,123 $3,022 Software $160 $213 $204 $246 $326 $370 $528 $565 $662 IT Services $444 $518 $446 $507 $634 $581 $692 $828 $1,019 Internal $830 $833 $888 $957 $1,032 $1,203 $1,469 $1,526 $1,658 Other Office Equipment $123 $147 $139 $159 $193 $189 $250 $282 $273 Total IT $2,739 $3,055 $3,127 $3,629 $4,325 $4,440 $5,707 $6,325 $6,634 Telecommunications $5,552 $6,053 $6,058 $6,513 $7,791 $8,956 $10,310 $10,918 $11,329 TToottaall IICCTT $$88,,229900 $$99,,110088 $$99,,118855 $$1100,,114422 $$1122,,111166 $$1133,,339966 $$1166,,001177 $$1177,,224433 $$1177,,996633


IITT VVaarriiaabblleessPCs Installed in Education 99,450 102,272 109,098 122,354 142,226 294,340 416,358 478,151 531,044 PCs Installed in Homes 261,625 304,061 376,485 471,476 585,557 705,868 1,026,088 1,432,819 1,804,607 PCs Installed in Business & Government 830,481 854,041 911,047 1,021,739 1,187,685 1,752,073 1,534,799 2,001,436 2,427,501 TToottaall PPCCss IInnssttaalllleedd 11,,119911,,555566 11,,226600,,337744 11,,339966,,663311 11,,661155,,556688 11,,991155,,446688 22,,775522,,228800 22,,997777,,224466 33,,991122,,440055 44,,776633,,115522 Telephone Lines/HH 1.04 1.09 1.15 1.17 1.20 1.81 1.87 1.94 2.01

TThhaaiillaanndd11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $584 $669 $968 $1,400 $984 $548 $741 $942 $927 Software $90 $108 $176 $266 $195 $105 $182 $221 $293 IT Services $237 $291 $178 $236 $161 $93 $108 $138 $171 Internal $593 $640 $734 $662 $596 $295 $396 $422 $467 Other Office Equipment $61 $73 $92 $127 $89 $50 $67 $85 $84 Total IT $1,564 $1,781 $2,147 $2,690 $2,026 $1,091 $1,494 $1,808 $1,941 Telecommunications $1,844 $2,076 $2,317 $2,524 $2,344 $2,052 $2,359 $2,601 $2,810 TToottaall IICCTT $$33,,440088 $$33,,885577 $$44,,446644 $$55,,221144 $$44,,337700 $$33,,114422 $$33,,885533 $$44,,440099 $$44,,775511


IITT VVaarriiaabblleessPCs Installed in Education 60,876 71,021 88,941 110,622 129,800 164,456 170,112 225,832 271,528 PCs Installed in Homes 33,518 47,056 73,232 106,482 126,837 143,993 160,105 335,231 501,586 PCs Installed in Business & Government 442,773 516,557 646,893 804,588 944,078 1,052,144 1,114,127 1,339,304 1,610,326 TToottaall PPCCss IInnssttaalllleedd 553377,,116677 663344,,663344 880099,,006655 11,,002211,,669922 11,,220000,,771144 11,,336600,,559922 11,,444444,,334444 11,,990000,,336677 22,,338833,,444400 Telephone Lines/HH 0.11 0.13 0.17 0.20 0.24 0.35 0.40 0.46 0.53

76


TTuurrkkeeyy11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $674 $434 $487 $653 $846 $984 $1,227 $1,564 $981 Software $90 $46 $94 $113 $141 $232 $276 $377 $241 IT Services $132 $101 $64 $127 $186 $277 $355 $473 $312 Internal $173 $179 $202 $223 $247 $315 $359 $234 $333 Other Office Equipment $70 $47 $44 $59 $77 $89 $111 $141 $89 Total IT $1,139 $807 $891 $1,175 $1,496 $1,897 $2,328 $2,789 $1,955 Telecommunications $2,994 $2,506 $1,886 $2,876 $3,550 $4,746 $6,343 $6,864 $7,358 TToottaall IICCTT $$44,,113333 $$33,,331133 $$22,,777777 $$44,,005500 $$55,,004477 $$66,,664422 $$88,,667711 $$99,,665533 $$99,,331133


IITT VVaarriiaabblleessPCs Installed in Education 31,061 36,267 42,345 58,052 67,711 92,946 94,986 107,991 123,907 PCs Installed in Homes 302 1,543 7,880 40,240 83,098 200,047 194,414 378,543 517,819 PCs Installed in Business & Government 345,874 403,842 471,525 541,941 632,110 867,686 886,727 1,005,320 1,153,483 TToottaall PPCCss IInnssttaalllleedd 337777,,223377 444411,,665522 552211,,775500 664400,,223344 778822,,991199 11,,116600,,667799 11,,117766,,112277 11,,449911,,885544 11,,779955,,220088 Telephone Lines/HH 0.66 0.68 0.73 0.74 0.78 1.21 1.26 1.30 1.35

UUnniitteedd KKiinnggddoomm11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011




IITT VVaarriiaabblleessPCs Installed in Education 840,689 911,934 989,216 1,073,048 1,101,876 1,212,000 1,339,000 1,613,403 1,824,106 PCs Installed in Homes 3,128,128 3,937,569 4,956,461 6,239,005 6,775,839 7,515,000 8,635,000 9,314,553 10,201,092 PCs Installed in Business & Government 2,227,163 2,859,700 3,671,883 4,714,734 5,404,493 6,211,000 6,867,000 7,900,970 8,906,587 TToottaall PPCCss IInnssttaalllleedd 66,,119955,,998800 77,,770099,,220022 99,,661177,,556600 1122,,002266,,778877 1133,,228822,,220088 1144,,993388,,000000 1166,,884411,,000000 1188,,882288,,992266 2200,,993311,,778855 Telephone Lines/HH 0.90 0.91 0.92 0.94 0.94 1.39 1.42 1.46 1.50

77


UUnniitteedd SSttaatteess11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011




IITT VVaarriiaabblleessPCs Installed in Education 3,775,684 4,416,142 5,900,000 5,704,314 5,947,194 8,399,000 10,416,000 13,426,248 16,322,694 PCs Installed in Homes 29,585,594 33,935,719 38,925,465 44,648,880 53,057,791 61,715,270 71,276,482 72,979,742 80,943,489 PCs in Business & Government 34,679,859 41,401,997 49,427,115 59,007,773 70,389,830 81,566,338 95,729,152 112,182,647 129,868,818 TToottaall PPCCss IInnssttaalllleedd 6688,,004411,,113377 7799,,775533,,885588 9944,,225522,,558800 110099,,336600,,996688 112299,,339944,,881155 115511,,668800,,660077 117777,,442211,,663333 119988,,558888,,663388 222277,,113355,,000011 Telephone Lines/HH 0.94 0.94 0.94 0.94 0.94 1.73 1.80 1.88 1.98

VVeenneezzuueellaa11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $347 $236 $344 $463 $632 $689 $684 $687 $687 Software $74 $59 $63 $82 $103 $142 $150 $165 $178 IT Services $194 $184 $170 $180 $198 $553 $630 $599 $641 Internal $283 $302 $328 $359 $393 $447 $479 $496 $504 Other Office Equipment $36 $26 $33 $42 $57 $62 $62 $62 $62 Total IT $934 $807 $937 $1,127 $1,383 $1,893 $2,003 $2,009 $2,072 Telecommunications $1,293 $1,172 $1,787 $1,851 $1,929 $2,101 $2,563 $2,744 $2,871 TToottaall IICCTT $$22,,222277 $$11,,997799 $$22,,772244 $$22,,997788 $$33,,331122 $$33,,999944 $$44,,556666 $$44,,775533 $$44,,994433


IITT VVaarriiaabblleessPCs Installed in Education 36,799 41,308 46,368 52,049 61,866 72,890 76,074 92,655 100,663 PCs Installed in Homes 48,813 68,197 95,279 133,115 186,879 214,580 243,514 313,324 343,643 PCs Installed in Business & Government 280,502 314,867 353,442 396,743 471,572 555,606 647,772 721,749 822,201 TToottaall PPCCss IInnssttaalllleedd 336666,,111144 442244,,337722 449955,,008899 558811,,990077 772200,,331177 884433,,007766 996677,,336600 11,,112277,,772277 11,,226666,,550077 Telephone Lines/HH 0.38 0.40 0.42 0.45 0.46 0.65 0.69 0.73 0.78

78


79


VViieettnnaamm11999933 11999944 11999955 11999966 11999977 11999988 11999999 22000000 22000011


IT Hardware $118 $136 $166 $225 $317 $167 $191 $235 $265 Software $6 $7 $8 $12 $22 $16 $17 $19 $23 IT Services $10 $13 $17 $20 $36 $23 $25 $24 $30 Internal $15 $16 $19 $22 $27 $31 $58 $66 $73 Other Office Equipment $13 $15 $17 $20 $29 $15 $17 $21 $24 Total IT $162 $186 $228 $300 $430 $252 $309 $365 $415 Telecommunications $160 $264 $512 $701 $921 $1,061 $1,426 $1,589 $1,709 TToottaall IICCTT $$332222 $$445500 $$774400 $$11,,000011 $$11,,335511 $$11,,331133 $$11,,773355 $$11,,995544 $$22,,112244

RRaattiioossICT/GDP 2.4% 2.8% 3.6% 4.1% 5.0% 4.8% 6.1% 6.5% 6.7%ICT/Capita $4.5 $6.2 $10.0 $13.3 $17.7 $16.9 $22.1 $24.5 $26.2 Software/Hardware Spending 4.9% 5.0% 5.0% 5.5% 6.9% 9.9% 9.0% 8.1% 8.8%Internet Commerce % of Total Commerce N/A N/A N/A N/A N/A N/A N/A N/A N/AInternet Commerce per Capita N/A N/A N/A N/A N/A N/A N/A $0.07 $0.13 % of IT Spending on eBusiness Technology N/A N/A N/A N/A N/A N/A 6.6% 8.4% 9.8%


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