Digital Outcomes andSpecialists 4 (DOS 4) Buyer WebinarThank you for joining.

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Digital Outcomes and Specialists 4Jamie Horton

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Meet our team

Gareth Bayliss Jose Socao

Matt JenkinsDavid Elsley

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Jack Sexton

Steve Redhead Jamie Horton

Emma Shanks

Commercial Lead

Category Manager

Commercial Agreement Manager

Category Specialist

Commercial Agreement Specialist

Category Executive

Commercial Agreement Manager Category Specialist

Agenda

● What is the DOS framework?

● What can I buy?

● How do I buy?

● Top tips and best practice

● Supplier Feedback

● Any questions?

● How can we help you?4

What is the DOS 4 Framework?

● Enables the public sector to buy, design, build and deliver bespoke digital outcomes using an agile approach

● Based on the approach detailed in the Service Manual and complies with the Service Standard

● Over 3,400 suppliers have been awarded onto the framework across 4 lots

● 94% of these suppliers are SMEs

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What are the benefits?

● Compliant route to market

● Best value for money

● Robust terms and conditions

● You own the intellectual property rights and source code

● Supports the SME agenda

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DOS 4: What can I buy and how can I buy it?

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What can you buy through DOS?

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DOS 4

Outcomes

(Lot 1)

Specialists

(Lot 2)

User Research Studios(Lot 3)

User Research Participants

(Lot 4)

Need a team to deliver a bespoke outcome

Looking for an individual to work on a

specific project

Need an area to host research sessions

Require people from a specific user group to

test your service

Where can I find the full list of Lot 1 outcome capabilities?https://www.gov.uk/guidance/digital-outcomes-and-specialists-digital-outcomes-capabilities

Where can I find the full list of Lot 2 specialist roles?https://www.gov.uk/guidance/digital-outcomes-and-specialists-digital-specialist-roles

What are the key differences with G-Cloud?

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DOS

Bespoke services

Further competition

Government T&Cs

Customer IPR/Source code

Agile development – iterative

Max. 2 years +25%

G-Cloud

Utility cloud services

Contract award (after 6 step buying process)

Hierarchy T&Cs (Framework > Call-Off > Supplier)

Supplier IPR/Source code

No Agile development (configuration only)

Max. 2 years + 1 + 1

Can I buy…

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new front-end website to replace 20 micro-sites with an easy-to-use CMS

hosting, support and maintenance of live application

Data Scientist to review available data sources; create a new taxonomy and model outputs to new policy directive

supplementing a temporary shortfall in staff with no clear deliverables; working across projects under direction of buyer

any non-digital role, or a role where there are no clear deliverables

Use Digital Outcomes (Lot 1) - Find a team to provide an outcome

Use Digital Specialists (Lot 2) - Find an individual specialist to provide an outcome

REMEMBER: DOS is an outcome based framework and not be used to staff interim labour

DOS 4 improvements(Framework Agreement and Call-Off Contract)

● Inclusion of Modern Slavery Act compliance

● Inclusion of Corporate Social Responsibility

● Aligned Intellectual Property Rights clauses to Public Sector Contract terms

● Aligned Liability clauses to Public Sector Contract terms

● Transposed Confidentiality clauses

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DOS 4 improvements(Digital Marketplace)

● Increased word limits for the following fields on Buyer requirements:○ Why the work is being done○ Problem to be solved○ Who are the users and what do they want to do

● Optional assessment methods made clear on Buyer requirements

● Improved guidance on providing feedback to suppliers

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How to buy through DOS

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The Digital Marketplace

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https://www.digitalmarketplace.service.gov.uk/

DOS Live demo: Overview Menu

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DOS Live demo: Setting out what you need

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DOS Live demo: Shortlist and evaluation process

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DOS 4: Top tips, best practice and the supplier view

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Best practice using DOS – Step 1

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● Ensure your requirements are clear and based on user needs - use Pre-Tender Market Engagement

● Satisfy yourself you are following best practice, by reading the guidance materials and Call-off Contract

● Use HMRC’s check employment status for tax tool to ensure your need is outside of IR35 before publishing

● Ask CCS for assistance in checking your draft requirements or with any queries, prior to publishing

● Create a timetable with stakeholders and evaluation panel to ensure a smooth process

● Set up a Digital Marketplace (DMp) buyer account. Ensure it’s accessible, use a team email.

Best practice using DOS – Step 2

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● Invest time on skills and experience, giving them individual weightings, and answer clarification questions promptly - let suppliers bid competitively

● Define the problem - don’t attempt to spec the solution

● Detail your rules and requirements for travel and subsistence, security clearance, or any other T&C additional to the standard set

● Be aware that timescales set by the Digital Marketplace don’t take into account public holidays, so consider delaying publishing in these cases

● Do not use discriminatory criteria, e.g. ‘experience in the public sector’; instead use what specifically is important; e.g. ‘in a highly regulated environment’

Best practice using DOS – Step 3

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● Answer all supplier clarification questions you receive in a timely manner - they may have further questions from their initial question

● Complete shortlisting through your own sourcing site or process once applications close, using the CSV.file including all the supplier responses that will be automatically sent to you at this point

● Provide appropriate feedback to unsuccessful suppliers, once you’ve shortlisted - this is a requirement of the framework, and helps suppliers improve for future competitions

Best practice using DOS – Step 4

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● Provide the shortlisted suppliers with your evaluation document and templates at least a week in advance of your evaluation date to allow them to prepare their proposals for your requirement

● Only use the assessment methods that you have included in your requirement, to ensure fairness

● Provide further feedback to unsuccessful suppliers following your evaluation, again as helps suppliers improve for future competitions

Best practice using DOS – Step 5

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● Complete the call-off contract and sign it

● A standstill period is not required, but we do recommend it to deal with unforeseen issues

● Update the Digital Marketplace with the details of your award OR with the cancellation of your procurement where you are unable to proceed

Enhancing Capability

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Dedicated team focused on increasing success across the whole category

● Tailored workshops and Quarterly meet up for buyers● Forum to learn from each other, debate best practices and challenges

when using our tech agreements (Digital Buying Community)

● We will be providing workshops for suppliers to better understand the bidding process and key steps for success.

● Increased engagement regarding inlife performance and success

Community of Practice (COP) - Buyers

Support Suppliers

What have suppliers said?

Feedback

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Feedback on failed bids simply states the score achieved, not much use.

Constructive feedback on unsuccessful tenders would be appreciated to help inform future tenders

Feedback, could this be more frequent?

Detailed feedback from buyers needed - not always given and can be frustrating not knowing how we can improve

Feedback from buyers when not chosen. How can we improve

What have suppliers said?

Discriminatory Criteria

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95% of suitable opportunities require 'experience of working with government' - how do we get past this as a new supplier?

Having already delivered projects for public entities is often a requirement. Makes it impossible for suppliers who recently joined DOS

Every opportunity wants previous gov experience. This causes SMEs difficulties in getting first contracts

Agree on barrier to entry for new companies, most require prior experience so you can’t get on the ladder

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Supporting buyer’s digital requirements

● Quality Assurance and Testing for IT Systems 2 (RM6148)

● Digital Training and Support (RM3765)○ Options for renewal currently being investigated

What is Quality Assurance and Testing 2?

● This agreement is for the provision of independent quality assurance testing (QAT), including testing environments, specialists, automation and services, such as consultancy.

● QAT is required for new digital systems and services to ensure they are fit for public launch. Services offered will cover common QAT scenarios and services, such as specialists and consultancy.

● The agreement was developed with the Home Office who use it for their internal, shared, managed QAT service. Home Office also support a number of other central government departments through the provision of their managed QAT service.

● This framework can be used by the whole of the UK Public Sector and their associated bodies & agencies.

This DPS went live 2 December 2019.

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What is Digital Training and Support?

● This agreement allows public sector organisations to buy Assisted Digital support to make sure public services meet the Service Standard and support the Government Digital Inclusion Strategy

● It also offers Digital Inclusion services, such as research and analysis or a digital inclusion training course, to improve the digital inclusion of specific users or communities

● Customers can buy directly from a supplier for services up to £25,000. Between £25,000 and £50,000, quotes from at least 3 suppliers. Over £50,000, hold a mini-competition to select a supplier.

This framework is due to expire on 23 April 2020 and options for renewal are still being considered.

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Please ask them via the chat box, to the host.

Any questions?

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Useful Information & Links● Technology Webinars for Buyers

● Digital Marketplace

● Digital Outcomes and Specialists buyers’ guide

● Digital Outcomes and Specialists 4

● G-Cloud 11

● Digital Buying Community

● Public Sector Resourcing Framework

● Management Consultancy Framework

● Non Clinical Temporary and Fixed Term Staff Framework

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cloud_digital@crowncommercial.gov.uk

0345 410 2222

www.crowncommercial.gov.uk

@gov_procurement

Crown Commercial Service

Keep in touch

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All slides and the transcript of Q&A’s will be emailed to attendees.

Thank you for attending

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