Digital Outcomes andSpecialists 4 (DOS 4) Buyer WebinarThank you for joining.

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DOS 4: What can I buy and how can I buy it?

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Agenda

● What is the DOS framework?

● What can I buy?

● How do I buy? (Live Demo)

● Top tips

● Any questions?

● How can we help you?

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What is the DOS 4 Framework?

● Enables the public sector to buy, design, build and deliver bespoke digital outcomes using an agile approach

● Based on the approach detailed in the Service Manual and complies with the Service Standard

● 3,475 suppliers have been awarded onto the framework across 4 lots

● 94% of these suppliers are SMEs

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What are the benefits?

● Compliant route to market

● Best value for money

● Robust terms and conditions

● You own the intellectual property rights and source code

● Supports the SME agenda

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DOS 4 improvements(Framework Agreement and Call-Off Contract)

● Inclusion of Modern Slavery Act compliance

● Inclusion of Corporate Social Responsibility

● Aligned Intellectual Property Rights clauses to Public Sector Contract terms

● Aligned Liability clauses to Public Sector Contract terms

● Transposed Confidentiality clauses

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DOS 4 improvements(Digital Marketplace)

● Increased word limits for the following fields on Buyer requirements:○ Why the work is being done○ Problem to be solved○ Who are the users and what do they want to do

● Optional assessment methods made clear on Buyer requirements

● Improved guidance on providing feedback to suppliers

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What are the key differences?

G-Cloud 11

Off-the-shelf services

Contract award (compliant search)

Supplier T&Cs (operational elements)

Supplier IPR/Source code

No development (configuration only)

2 years + 1 + 1

DOS 4

Bespoke services

Further competition

Government T&Cs

Customer IPR/Source code

Agile development - iterative

Max 2 years +25% extension

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What can I buy?The agreement is split across 4 lots

● Digital Outcomes (Lot 1) - Find a team to provide an outcome

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new front-end website to replace 20 micro-sites with an easy-to-use CMS

hosting, support and maintenance of live application

What can I buy?

● Digital Specialists (Lot 2) - Find an individual specialist to provide an outcome

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supplementing a temporary shortfall in staff with no clear deliverables; working across projects under direction of buyer

Data Scientist to review available data sources; create a new taxonomy and model outputs to new policy directive

What roles are available in Lot 2 Digital Specialists?

● A total of 20 roles available in Lot 2, including for example:

○ Business analyst○ Developer○ Technical architect

● Where can I find the full list of digital roles?https://www.gov.uk/guidance/digital-outcomes-and-specialists-digital-specialist-roles

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What can I buy?

● User Research Studios (Lot 3) - Find a room to conduct user research sessions

● User Research Participants (Lot 4) - Find people to test your service

REMEMBER DOS is an outcome based framework and should not be used to staff interim labour.

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What is out of scope?

● Non digital roles

● Interim staff

● People with no clear deliverables or to work in different projects

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How do I buy?

DOS is a two-stage further competition framework

Prepare draft requirements and get approval to buy what they need

Publish requirements and answer supplier questions

Shortlist based on the evidence and invite shortlisted suppliers to the further competition

Evaluate using the assessment methods

Award to the chosen supplier

Outcomes - 2 weeks openSpecialists - 1 or 2 weeks open

Shortlisting - 1 week(depending on availability of evaluators)

Request for proposal - 1 week as a minimum (depending on complexity of requirements)

Debrief / Award - 2 weeks approx

Evaluation - 2 weeks(depending on availability of evaluators)

(Depending on buyer’s internal governance)

Where is DOS hosted?

Cloud services(G-Cloud)

Digital capability(Digital Outcomes and Specialists)

Physical data centre space

(Crown Hosting)

Digital Marketplacehttps://www.digitalmarketplace.service.gov.uk/

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Live demo: Digital Marketplace

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Live demo: Overview Menu

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Live demo: Setting out what you need

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Live demo: Shortlist and evaluation process

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What have suppliers said?

Feedback

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Feedback on failed bids simply states the score achieved, not much use.

Constructive feedback on unsuccessful tenders would be appreciated to help inform future tenders

Feedback, could this be more frequent?

Detailed feedback from buyers needed - not always given and can be frustrating not knowing how we can improve

Feedback from buyers when not chosen. How can we improve

What have suppliers said?

Discriminatory Criteria

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95% of suitable opportunities require 'experience of working with government' - how do we get past this as a new supplier?

Having already delivered projects for public entities is often a requirement. Makes it impossible for suppliers who recently joined DOS

Every opportunity wants previous gov experience. This causes SMEs difficulties in getting first contracts

Agree on barrier to entry for new companies, most require prior experience so you can’t get on the ladder

Top tips on drafting requirements● Read the Call-Off Contract and guidance material

● If requirements unclear use PTME (Pre-Tender Market Engagement)

● Plan timetable with stakeholders and evaluation panel

● Ensure Digital Marketplace (DMp) buyer account is accessible

● Define the problem - don’t attempt to spec the solution

● Invest time on your essential and nice-to-have skills and experience

● Do not use discriminatory criteria

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More top tips● Give weightings to individual criteria

● Consider if additional T&C’s are required

● Define any rules around Travel and Subsistence payments

● Detail any requirements for security clearance

● Be aware of any public holidays when publishing requirements

● Answer all supplier clarification questions you receive in a timely manner

● Provide appropriate feedback to unsuccessful suppliers

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Supporting buyer’s digital requirements

● Quality Assurance and Testing for IT Systems 2 (RM6148)

● Digital Training and Support (RM3765)○ Options for renewal currently being investigated

What is Quality Assurance and Testing 2?

● This agreement is for the provision of independent quality assurance testing (QAT), including testing environments, specialists, automation and services, such as consultancy.

● QAT is required for new digital systems and services to ensure they are fit for public launch. Services offered will cover common QAT scenarios and services, such as specialists and consultancy.

● The agreement was developed with the Home Office who use it for their internal, shared, managed QAT service. Home Office also support a number of other central government departments through the provision of their managed QAT service.

● This framework can be used by the whole of the UK Public Sector and their associated bodies & agencies.

This DPS went live 2 December 2019.

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What is Digital Training and Support?

● This agreement allows public sector organisations to buy Assisted Digital support to make sure public services meet the Service Standard and support the Government Digital Inclusion Strategy

● It also offers Digital Inclusion services, such as research and analysis or a digital inclusion training course, to improve the digital inclusion of specific users or communities

● Customers can buy directly from a supplier for services up to £25,000. Between £25,000 and £50,000, quotes from at least 3 suppliers. Over £50,000, hold a mini-competition to select a supplier.

This framework is due to expire on 23 April 2020 and options for renewal are still being considered.

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Enhancing Capability

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Dedicated team focused on increasing success across the whole category

● Tailored workshops and Quarterly meet up for buyers● Forum to learn from each other, debate best practices and challenges

when using our tech agreements (Digital Buying Community)

● We will be providing workshops for suppliers to better understand the bidding process and key steps for success.

● Increased engagement regarding inlife performance and success

Community of Practice (COP) - Buyers

Support Suppliers

Meet our team

Gareth Bayliss Jose Socao

Matt Jenkins

David Elsley

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Jack Sexton

Steve Redhead

Jamie Horton Emma Shanks

Please ask them via the chat box, to the host.

Any questions?

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Useful Information & Links● Technology Webinars for Buyers

● Digital Marketplace

● Digital Outcomes and Specialists buyers’ guide

● Digital Outcomes and Specialists 4

● G-Cloud 11

● Digital Buying Community

● Public Sector Resourcing Framework

● Management Consultancy Framework

● Non Clinical Temporary and Fixed Term Staff Framework

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cloud_digital@crowncommercial.gov.uk

0345 410 2222

www.crowncommercial.gov.uk

@gov_procurement

Crown Commercial Service

Keep in touch

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All slides and the transcript of Q&A’s will be emailed to attendees.

Thank you for attending

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