Austin, TXDigital Inclusion Fellowship

Taught an abridged computer literacy class to familiesat a distribution even with PCs for PeopleProvided bilingual (English/Spanish) computer training

During the year, Latinitas was able to launch its firstseries of adult computer literacy courses called DigitalParents/Padres Digitales. Participants explored conceptssuch as computer basics, social media and email safetyand privacy, and using the local school system’s onlineportal. Latinitas taught this course in partnership with theCommunity Tech Network (CTN) in both their officecomputer lab and at two local schools. Digital Parentstouched the lives of a collective total of 301 uniqueparticipants, and the program has now become a stapleof Latinitas’ parent outreach and programming. 

PROGRAM MILESTONES

I feel like I learned alot from this coursebecause I was scaredto use computers, butnow I can

— PADRES DIGITALESPARTICIPANT

Fellow: Gabryella DesporteHost Organization: Latinitas

Digital Parents program participants receive their certificates of completion.

The yearlong Digital Inclusion Fellowship provides nonprofit professionals with theknowledge and training they need to expand digital equity and literacy in their communities.

nten.org/dif

319 participants 1385 participanthours 43 volunteerstrained

Josephine County, ORDigital Inclusion Fellowship

One-on-one tech help at all branchesPartnership with Free Geek to provide devicesMobile hotspot lending programWebsite redesign to increase accessibility

Ellie developed basic digital literacy programming,including one-on-one Tech Help at all library branches, thelibrary’s first basic digital skills course, and training forexisting and new library volunteers. Participants whoattended all five sessions of the new digital skills coursereceived a laptop. Her Fellowship led the library toevaluate its digital offerings, resulting in a completewebsite redesign. The library improved accessibility andnow offers mobile hotspot lending, which has expandedinternet access for patrons for whom broadband isunattainable due to cost or availability. PROGRAM MILESTONES

I learned more than Ithought, plus thelaptop will be ablessing! No moreusing the phone foreverything.

— PARTICIPANT 

Fellow: Ellie AvisHost Organization: Josephine Community Library District

Welcome to Computers class hosted by Josephine Community Library,in partnership with Free Geek.

The yearlong Digital Inclusion Fellowship provides nonprofit professionals with theknowledge and training they need to expand digital equity and literacy in their communities.

nten.org/dif

1642 participants 530 participanthours 47 volunteerstrained

Salt Lake City, UTDigital Inclusion Fellowship

Summer Computer Basics Class served 51 newlyarrived refugees Social Media Marketing Workshops for entrepreneurswith IRC SLC’s Spice Kitchen Incubator, New RootsSLC, and the Refugee Family Childcare (RFCC)Enrolled all new refugee families and individuals inaffordable broadband program

Krysti Nellermoe integrated necessary digital literacyskills into core services offered to new arrivals, includingvocational job readiness and financial literacy classes.The Digital Inclusion team trained key staff, developedcurriculum, and shared data tracking tools. Additionally,IRC launched a series of Digital Citizenship and DigitalSafety workshops for refugee youth and improved theexisting Tech Mentor program. 

PROGRAM MILESTONES

I’ve never used aniPad before!

— Sarive Maisha, recentrefugee from DemocraticRepublic of Congo in the 10thgrade student at Hillcrest High,during a Digital Safetyworkshop in September, 2019.

Fellow: Krysti NellermoeHost Organization: International Rescue Committee

Refugee youths participating in a Digital Citizenship and Digital Safetyworkshop.

The year long Digital Inclusion Fellowship provides nonprofit professionals with theknowledge and training they need to expand digital equity and literacy in their communities.

nten.org/dif

229 participants 583 participanthours 107 volunteerstrained Training offeredin 5 languages

East Cleveland, OHDigital Inclusion Fellowship

Actively participated in two community digitalinclusion coalitions470 families utilized library hotspot check outs

A’Sarah Green developed and implemented the ECPLDigital Literacy Earn A Device Passport Program. Theclasses taught hundreds of local community membersdigital skills and offered 17 of these dedicatedparticipants a free computer. The program was anincredible community building activity, bringing seniorsthroughout the community together. Seniors learneddigital skills in three senior living homes, onerehabilitation center, the Salvation Army, and anapartment complex. A’Sarah also recruited eight localstudents to help tutor and support patrons in learning tonavigate their devices.

PROGRAM MILESTONES

Thank you so muchfor helping me find ajob and teaching methe skills I needed toretain this job. So Ijust want to say thankyou and thank you tothe East ClevelandPublic Library.

— Mr. Hill

Fellow: A’Sarah GreenHost Organization: East Cleveland Public Library

Ms. Veedah receiving a laptop as part of her participation in the Earn ADevice Passport Program.

The year long Digital Inclusion Fellowship provides nonprofit professionals with theknowledge and training they need to expand digital equity and literacy in their communities.

nten.org/dif

213 participants 2291participanthours

Deschutes County, ORDigital Inclusion Fellowship

Created Digital Literacy course in SpanishDistributed Digital Literacy course for use statewideIncreased online nutrition education completion inSpanish by 2200%

Maddie’s project increased digital equity within the WICpopulation by encouraging staff to discuss and providesupport on WIC app usage with clients. Maddie prioritizedlearning for non-English speaking immigrants and olderadults by walking them through downloading the WICapp, setting up a WIChealth.org account, and providingtips for recognizing the validity of online sources. Thecourse Maddie developed for Spanish speakers has nowbeen implemented by WIC offices in other counties,expanding the impact of her work. PROGRAM MILESTONES

I feel more confidentlooking for nutritioninformation online,and when my kids tryto argue with meabout eating toomuch junk food I canfind other optionsthey might like.— PARTICIPANT

Fellow: Maddie McKinneyHost Organization: Deschutes County WIC

Program participant using the WIC app on their phone.

The year long Digital Inclusion Fellowship provides nonprofit professionals with theknowledge and training they need to expand digital equity and literacy in their communities.

nten.org/dif

1679 participants 250 participanthours 494 Spanishspeakersengaged

Charlotte, NCDigital Inclusion Fellowship

Organized a Welcome Family Fair, distributing 24laptops to families and sharing community resourcesHosted a Family Night Out with a 2 hour training ononline safety

The Fellows at Charlotte Bilingual Preschool developeddigital inclusion services for preschool parents in theFamily Program to prepare them to support their child’seducation at home and in school. CBP launched acomputer lab where parents were able to access theinternet and receive support. They also trained parentvolunteers in supporting other participants in addressingbasic digital literacy. In partnership with the library, theFellows organized monthly workshops on topics rangingfrom digital literacy basics to online safety and privacy. PROGRAM MILESTONES

I’m very glad to beable to get thecomputer becausemy daughter is inmiddle school andmost of herassignments are onthe computer.

— PARTICIPANT

Fellow: Kyra Gomez & Susana JerezHost Organization: Charlotte Bilingual Preschool

Charlotte Bilingual Preschool parents participating in a digital literacy class.

The year long Digital Inclusion Fellowship provides nonprofit professionals with theknowledge and training they need to expand digital equity and literacy in their communities.

nten.org/dif

107 participants 111 participanthours 3 volunteerstrained

Cleveland, OHDigital Inclusion Fellowship

Key partnerships created to deliver training in thecommunities of most needDeveloped a Digital Literacy matrix that works as aclassification system for levels of learners

Shenee King developed and implemented the DigitalCitizenship Program. Shenee prioritized developing partnerships to serve low income, senior citizens, andfamilies being threatened with eviction. Partners were:Fairhill Partners Kinship Group, National Black Caucus onAging, West Side Catholic Center, Cleveland ClergyAlliance, Highland Hills Village Senior Program, PCs ForPeople, and CHN residents. Training was provided one-on-one, in small groups, and a community lab drop-informat. Trainings covered basic skills, device and internetidentification, and digital literacy adoption methods.

PROGRAM MILESTONES

This training is veryimportant for seniors.It will make sure wedon't get left behind.

— Joseph Courts studentHighland Hills Village SeniorProgram

Fellow: Shenee KingCity Host: CHN Housing Partners

The year long Digital Inclusion Fellowship provides nonprofit professionals with theknowledge and training they need to expand digital equity and literacy in their communities.

nten.org/dif

403 participants 1767 participanthours

San Antonio, TXDigital Inclusion Fellowship

44 individuals earned the Digital Inclusion CertificationOrganized a Virtual Reality activity in partnership withthe San Antonio Government and Google Fiber.

Emily Flores designed and implemented a DigitalInclusion Certification program, offering training in fourkey areas: Computer Basics, Job Seeking Skills, SocialMedia, and Professional Administrative Skills. TrainingOfficers provided digital literacy instruction in bothEnglish and Spanish while simultaneously offering drop-inassistance with Adult Basic Education needs.Additionally, Emily integrated digital literacy into Englishas a Second Language (ESL) and citizenship classes.Emily developed tools to support individuals to accesslibrary resources with greater independance.

PROGRAM MILESTONES

This program helpedme get a desk jobafter more than 30years working in afactory. It gave methe skills I needed tobe a better jobcandidate.— PARTICIPANT

Fellow: Emily FloresCity Host: San Antonio Public Library

Leticia, library patron, posing with her Certificate of Completion for theDigital Inclusion Certificate Program.

The year long Digital Inclusion Fellowship provides nonprofit professionals with theknowledge and training they need to expand digital equity and literacy in their communities.

nten.org/dif

1122 participants 2564 participanthours 16 volunteerstrained

Orange County, NCDigital Inclusion Fellowship

Participated in Carrboro Community Dinner andCarrboro Day to provide information about OCLCservicesOnboarded and supported volunteers that provided 1:1guidance to students

Samuel opened a new computer lab open to both OCLCstudents and the general public. Samuel also launched amobile computer lab that brought Chromebooks togroups that could not meet at the OCLC offices. He alsostarted a family literacy program that convened parentsand children to work on computer skills together, usingonline resources. Additionally, the staff at OCLCincorporated digital literacy training into their GED andcitizenship classes, viewing online skills as keycompetencies needed for success in both areas.

PROGRAM MILESTONES

I am so thankful forthis class, now I canhelp my children withtheir homework, and Iunderstand moreabout the virtualworld.

— PARTICIPANT

Fellow: Samuel MaldonadoHost Organization: Orange County Literacy Council

The year long Digital Inclusion Fellowship provides nonprofit professionals with theknowledge and training they need to expand digital equity and literacy in their communities.

nten.org/dif

164 participants 420 participanthours 8 volunteerstrained