Devon & Cornwall Constabulary Police Authority Performance Summary March 2010 Agenda Item 4a.

Devon & Cornwall ConstabularyPolice Authority

Performance Summary

March 2010

Agenda Item 4a

HMIC Police Report Card

Domain Devon & Cornwall

Avon & Somerset

Dorset Gloucestershire Wiltshire

Local crime and policing Good Fair Fair Fair Good Protection from serious harm Good Fair Fair Fair Fair Confidence and satisfaction Fair Fair Fair Fair Fair

Region Comparisons:

Good – Meeting the standard, although there may be minor dips in performance.Fair – Performance is variable but meets most of the requirements of the standard. Remedial action may be needed.

National Comparisons:

D and C is one of 13 forces with at least ‘good’, ‘good’, ‘fair’ across the three high level assessments. Just 4 forces received three ‘good’ assessments at the top level.

Report Card Specific Scores

Domain Grade Prospect for Improvement

Grades

Local crime and policing GOOD

Reducing Crime Excellent Improving

Solving Crimes Good Stable

Visible presence in neighbourhood Good

Neighbourhood policingMeeting Standard

Protection from serious harm GOOD

Investigating major crimeMeeting Standard

Suppressing gun crime Excellent Improving

Suppressing knife crime Excellent

Solving serious sexual offences Fair Improving

Reducing road death and injury Good Improving

Domain GradeProspect for Improvement

Grades

Confidence and satisfaction FAIR

Public confidence: all agencies Fair Declining

Service delivery Fair Stable

Comparative satisfaction of BME community

Fair Stable

Public confidence: Police Fair Stable

Meeting the Pledge standards Fair

Perceptions of ASB Fair Stable

Value for money

Number of police officers and PCSOs

Low/Medium

Total cost of policingLow/

Medium

Cost per householdLow/

Medium

Proportion of policing cost met from council tax

Low/Medium

Areas identified within the Assessment where the Force needs to improve:-• Domestic Burglary and Sexual Offence Detections• Violence against a person• Public perception of levels of anti social behaviour

Revised Force Scorecard

Force Performance Targets

February 2010

Public Confidence – BCS“The police and local council are dealing with anti-social

behaviour and crime that matter in this area”

46.9% of respondents to the British Crime Survey (12 months to September 2009) answered ‘strongly agree’ or ‘tend to agree’ when asked ‘The police and local council are dealing with the ASB and crime issues that matter in this area’.

National Position: 35th/42 MSG Position: 7th/8

One-year Milestone Target: To exceed 84% of respondents to the public survey who agree that ‘The police and local council are dealing with anti-social behaviour and crime that matter in this area’

12 Months to Feb 2010:

77.8%

79.2%

78.5%

77.4%

Forecast based on last 6 data points

There has been a significant reduction in agreement from the 80.7% seen in December 2008, although this reducing trend has been halted recently.

(65.3% Inc ‘Don’t know’ Responses)

Public Confidence (Public Survey)

“The police and local council are dealing with anti-social behaviour and crime that matter in this area”

Force:

CIOS BCU:

Plymouth BCU:

Devon BCU:



User SatisfactionWhole Experience

(Burglary, RTCs,Vehicle and Violent Crime)

One-year Milestone Target: To exceed an 86% level of victims who are satisfied with the overall service provided by the police

Force:

CIOS BCU:

Plymouth BCU:

Devon BCU:

84.0%

83.0%

85.0%

83.9%

Three-year Target: To deliver our services in line with the content and spirit of the policing pledge



User SatisfactionWhole Experience


Satisfaction Levels by Month Satisfaction Levels by Crime Type

UPDATE

User Satisfaction Ease of Contact


One-year Milestone Target: To exceed a 94% level of victims who are satisfied with the ease of contacting someone who could assist

Force:

CIOS BCU:

Plymouth BCU:

Devon BCU:

95.6%

95.1%

96.9%

94.9%




User Satisfaction Whole Experience

(Anti-Social Behaviour Incidents)

One-year Milestone Target: To exceed an 80% level of victims of ASB incidents who are satisfied with the overall service provided by the police

Force:

CIOS BCU:

Plymouth BCU:

Devon BCU:

79.6%

77.7%

82.5%

78.7%




User Satisfaction Whole Experience

(Racist Incidents)

One-year Milestone Target: To exceed an 86% level of victims of racist incidents who are satisfied with the overall service provided by the police


82.9%

90.5%

78.0%

84.3%


12 Months to Feb 2010: Force:

CIOS BCU:

Plymouth BCU:

Devon BCU:

Positive Outcomes

To deliver a positive outcome in at least 33% of all offences with an expectation that of this 30% of all crimes will be brought to justice

=

Positive OutcomesRestorative JusticeOffences Brought To Justice

+

Offences Brought to Justice - Conviction, Caution, Taken into Consideration, Penalty Notice for Disorder, Final

Warning

• Lead Indicator - Sanction Detection: 30.1% (Stable)

2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crime

One-year Target: To deliver a positive outcome in at least 33% of all offences with an expectation that of this 30% of all crimes will be brought to justice

Restorative Justice - Youth and Adult: 3061 disposals April 2009 to

February 2010

Target: 30% Target: 3% Target: 33%

Apr-Feb: 33.2% Apr-Feb: 3.6% Apr-Feb : 36.8%

Serious Acquisitive Crime

Rolling 12 Month Performance

One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime

-16.4%

-5.9%

-30.0%

-14.1%

Force: -18.1%

-16.8%

-25.9%

-13.2%

Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime


Apr 2009 to Feb 2010:

Robbery:

Domestic Burglary:

Theft of Vehicle/TWOC:

Theft from Vehicle:

Force:

Cornwall & the Isles of Scilly BCU:

Plymouth BCU:

Devon BCU:

Force:


Plymouth BCU:

Devon BCU:

Violence With Injury

Rolling 12 Month Performance

Apr 2009 to Feb 2010: -6.1%

-4.5%

-3.1%

-8.7%

Forecasts based on last 6 data points

Violence With Injury

-10.1%

-11.0%

-7.6%

-10.9%

Assault - Less Serious Injury

Force:


Plymouth BCU:

Devon BCU:

Apr 2009 to Feb 2010:

Devon & Cornwall Constabulary Police Authority Performance Summary March 2010 Agenda Item 4a.

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