Developing Capable PeopleDeveloping Capable People

Frank Pignatelli

exceptional organisations

organisational innovationorganisational innovation

operational efficiencyoperational efficiency customer affinitycustomer affinity

…exceptional organisations recruit, develop and retain capable people…

capabilitycapability

“The idea of 'capability' is applicable to the growing need for professionals

to move beyond discipline-specific expertise and engage with what Schön

terms the "swampy lowland" of practice.”

Capability and its Development - Doncaster and Lester 2000

ability

experience

enthusiasm

motivation

receptiveness

interest

determination

confidence

self esteem

skills, behaviours and attitudesskills, behaviours and attitudes

initiative; drive honesty; integrity reliability motivation openness sensitivity

Competing through Skills

personal attributes personal attributes

main elements of behavioural skillsmain elements of behavioural skills

aim: improving employability

soft skills soft skills

interpersonal confidence & self knowledge originality and flair judgement decisiveness assertiveness

Competing through SkillsAim: working with others

main elements of behavioural skillsmain elements of behavioural skills

aim: working with others

practical skills practical skills

communication analytical and diagnostic problem solving reasoning IT numeracy

Competing through Skills

main elements of behavioural skillsmain elements of behavioural skills

aim: coping with change

overarching capabilities overarching capabilities

customer orientation teamworking quality awareness self-management performance driven

Competing through Skills

main elements of behavioural skillsmain elements of behavioural skills

aim: staying ahead of change

“We want to make sure that …our workforce has the skills and ability to work confidently

with people from all backgrounds and circumstances”

John McGuigan chief executive NHS 24

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