Developing an upbeat workplace
-
Upload
rachel-white -
Category
Documents
-
view
74 -
download
0
Transcript of Developing an upbeat workplace
![Page 1: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/1.jpg)
Developing an upbeat workplace
USING INFORMAL COMMUNICATION WELL
![Page 2: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/2.jpg)
Welcome Values Emotional Intelligence Impact Charter
![Page 3: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/3.jpg)
Welcomeo Housekeepingo Introductionso Objectives o Learning Agreemento Concerns and Expectations
![Page 4: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/4.jpg)
Objective To reflect upon the informal communication we share, how we do it and how it can increase everyone’s sense of well being
![Page 5: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/5.jpg)
CommunicationInformal / Ungoverned Formal
Verbal ‘Had a good weekend?’ When will you have the information I need for my report
Non – Verbal ( body language etc.)
A smile Depending on context , a nod of the head
Written Have you seen this it’s great https://youtu.be/CSK1D3bZhRs Cat vs printer
Please visit Mr. Holmes in twos until future notice
![Page 6: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/6.jpg)
Your Values
Respect We have a commitment to fairness and equality. We acknowledge an individual's needs, beliefs and their right to make their own choices.
Quality We have a commitment to delivering excellence; providing a high standard of services with a person centred approach.
Partnership We work with others to create trusting and positive relationships which enhance the delivery of services for the benefit of the community.
Empowerment We encourage service users and staff to develop their existing skills and knowledge. We help to build self-confidence and increase opportunities to make positive contributions.
Positivity We have an optimistic attitude and approach which is focussed upon identifying innovative solutions for all.(Rachel quizzed people
everyone’s positive)
![Page 7: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/7.jpg)
IcebreakerOnly ever as good as the reflections and therefore learning that comes from it
![Page 8: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/8.jpg)
Emotional Intelligence
TheoriesCAN WE USE THEM TO IMPROVE THE OUTCOMES OF
INFORMAL COMMUNICATION?
![Page 9: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/9.jpg)
Potted IQ To be emotionally intelligent we must have some skills in each of these areaso Emotional Self Awarenesso Accurate Self Assessmento Self Managemento Social Awarenesso Relationship Management
![Page 10: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/10.jpg)
Emotions are ‘Contagious’o Happiness, Optimism, Confidence, Delight are more contagious than harmful emotions
o Depression, Cynicism, Pessimism, Gloom, Distrust are also contagious
![Page 11: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/11.jpg)
Toxicity , Mood, ClimateoA person can be toxicoTogether we create the mood of the buildingoLong term we develop the climate of the organisation
![Page 12: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/12.jpg)
Scenario Workplace of twelve frontline staff, five support staff, 3 managers. Working in one building but in 9 rooms. The climate was of distrust , dislike – everyone hated being at work The symptoms – no one helped others, everyone was discussed unkindly, any action by managers where criticised.
What do you think had gone wrong? What do you think did (could have) sort out the problem ?
![Page 13: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/13.jpg)
Is chatting / gossip / rumour good or bad for
us ?IN WHAT WAYS DOES IT HELP AND/OR HINDER
![Page 14: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/14.jpg)
Anthropologists believe that throughout human history, gossip has been a way for us to bond with others—and sometimes a tool to isolate those who aren’t supporting the group.
Some argue that, at least in the workplace gossip serves a useful purpose, gossip is a force that ties together social and business networks.
Others identify it as a way to see behind the curtain of employer pronouncements.
Both research and the experiences of those who have been the targets of gossip, however, argue that gossip can hurt relationships and create a climate of fear and resentment, all of which feeds stress like humidity feeds a storm.
And workplace stress, multiple studies show, causes problems ranging from a decline in productivity to a rise in illness and absenteeism.
Whilst a natural instinct it can also be harmful—to morale, productivity, and careers.
Peggy Drexler, Ph.D. is a research psychologist, Assistant Professor of Psychology at Weill Medical College, Cornell University
![Page 15: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/15.jpg)
A- Team – Pulling together
![Page 16: Developing an upbeat workplace](https://reader031.fdocuments.us/reader031/viewer/2022030315/5884f1841a28abf76f8b600d/html5/thumbnails/16.jpg)
Team Charter