Dev opsdays ljubljana sabine bernecker-bendixen-human part of (biz)devops kopie

The human part of (biz)devops-

everyone`s responsibility for the team culture

@devopsdays Ljubljana from 3rd to 4th april 2015by

Sabine Bernecker-Bendixenwww.sof-IT.de

@SabineBendixenSonntag, 19. April 15

http://www.sof-IT.de

http://www.sof-IT.de

About me!Sabine Bernecker-Bendixen

more than 20 years experience in teaching

people in:communication skills

soft skillsteamwork & team culture

new art of leadership

helping teams to solve “human“ problems & misunderstandings

neither dev - nor ops

Sonntag, 19. April 15

Think outside the box!Focus on the human factor!sof-IT: soft skills for employee in IT

LaaS: Leadership as a Service


Let`s take a dip together into the world of nerds and geeks


Success of projects„Soft Skills for software

developers“by Uwe Vigenschow, BjörnSchneider & Ines Meyrose

dpunkt.verlag

“Projects rarely fail because of technical issues....Far more often the reasons for failure seem to

be related to the topic of soft skills.

The education of software specialists includes a lot of technical

content,but less questioning techniques,

conflict management and communication models.“


What has happened so far?- playing with stereotypical thinking

- raising biases on all sides of stakeholders


Stereotypical thinking is everywhere...

men - women

different nationalities

different professions

people from IT - The Others

(biz) - dev - ops

...in both / all directions!Sonntag, 19. April 15

Diversity is beautiful!

The more different people

of different professions you bring together,

the more biases will appear!


Define the differences between devs and ops in your team concerning

their tasks and the abilities needed to meet the requirements!


Commitments & values fora working team culture

§ 1 Welcome diversity

Develop a positive attitude according to diversity!

Diversity is a unique opportunity for success because of the numerous

point of views gathered in one single team!


The only useful attitude in a team:

I am okay - you are okay!Thomas A. Harris / American psychiatrist and author



§ 1 Welcome diversity§ 2 I am okay - you are

okay

No matter what education, experiences and positions we have, we meet at eye-level!


Be the leader of your own inner team!

whether you say „I can“ or „I can´t“ - you will be right!

it is your inner team which determines your attitude

your attitude is the key to the self-fulfilling prophecy - in success and in failure

Be the leader of your own inner team!

xxxxxxxxxxxxxxxx


The most popular bias:Developers cannot

communicate!Sonntag, 19. April 15

Whenever at least two people get in contact with each other,

- face-to-face, by phone or mail -they are always communicating - even by saying

NOTHING!

5 axioms of communications / Paul WatzlawickSonntag, 19. April 15

How communication works

We receive a message: verbal / nonverbal; written / spoken

Immediately we start our interpretation of this message:

depending on our experience with this sender, this topic, our wishes / expectations / fears, the circumstances, our mood....

According to our own interpretation of the message:We REACT!

The loop!Sonntag, 19. April 15

It is all about the side on which we communicate - as sender AND as receiver!

Sending and receiving on different sides mostly leadsto misunderstandings!


How to avoid misunderstandings and

conflicts as sender give interpretation aid to point out what you really mean - precise formulations

as receiver ask precise questions before starting your interpretations

give feedback about what you have understood and what you feel about it

listen and observe carefully and openly




okay§ 3 Precise communication§ 4 Ask questions§ 5 Feedback is good!


Absolute respect and tolerance are basic values to each team!




okay§ 3 Precise communication§ 4 Ask questions§ 5 Feedback is good!§ 6 Respect and tolerance

as basic values


Give appreciation to all stakeholders

a „thank you“ is a magical formulaSonntag, 19. April 15




as basic values§ 7 Appreciation!


Everyone is responsible for keeping commitments

everyone is responsible for keeping commitments to themselves and to others

LaaS - like a lighthouse a leader gives orientation to the team and has a good overview of the actual situation





as basic values§ 7 Appreciation!§ 8 Implement a human-centered leadership like LaaS


Don´t forget:A working team

culture is a delicate and agile process!


It takes some time to develop and

implement it....


...and you have to work on it day by day - all of you!


Thank you for your attention!


Dev opsdays ljubljana sabine bernecker-bendixen-human part of (biz)devops kopie

Presentations & Public Speaking

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