DevOops:Slashing the “Find-Fix” Cycle

The Dangers of Not Knowing

Trifectix, Inc. Confidential

“I DON’T KNOW”

Things you shouldn’t have to say…or hear

Things you shouldn’t have to say…or hear

“I DON’T KNOW”

…how to fix it

Trifectix, Inc. Confidential

Things you shouldn’t have to say…or hear

“I DON’T KNOW”

…how to fix it

…the source of the error

Trifectix, Inc. Confidential

Things you shouldn’t have to say…or hear

“I DON’T KNOW”

…how to fix it

…the source of the error

…why we did not discover it sooner

Trifectix, Inc. Confidential

Things you shouldn’t have to say…or hear

“I DON’T KNOW”

…how to fix it

…the source of the error

…why we did not discover it sooner

…how the error was introduced in the first place

Trifectix, Inc. Confidential

Things you shouldn’t have to say…or hear

“I DON’T KNOW”

…how to fix it

…the source of the error

…why we did not discover it sooner

…how the error was introduced in the first place

…the damage that has already been done

…what else it has damaged (in the process)

Trifectix, Inc. Confidential

The Adventures of a Typo

Trifectix, Inc. Confidential

Stealth Error

introduced

Trifectix, Inc. Confidential

Stealth Error

introduced

Damage to business begins here

Trifectix, Inc. Confidential

Stealth Error

introduced

Damage to business begins here

? Web application performance problems

? Damage to other Web application

? Outages

? Security holes

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Damage to business begins here

Panicked calls begin here

Time Elapsed: days

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Time Elapsed: days

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Grumbling. Finger pointing

Time Elapsed: days

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Grumbling. Finger pointing

CYA

Time Elapsed: days

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit conducted

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Grumbling. Finger pointing

CYA Tedium. Resentment.Meetings.

Time Elapsed: days

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit conducted

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Grumbling. Finger pointing

CYA Tedium. Resentment.Meetings.Lots and lots of meetings. Time Elapsed: days

Find-Fix Cycle: Days!

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit conducted

New Process

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Grumbling. Finger pointing

CYA Tedium. Resentment.Meetings.Lots and lots of meetings. And ITIL…

Time Elapsed: daysEffort: Man-days

Web application performance problems Outages Security holes

Or… Use Orca Remediation

Slash your Find-Fix cycle to MINUTES

With Orca Remediation

Stealth Error

introduced

With Orca Remediation

Stealth Error

introduced

Error discovered

Time Elapsed: minutes

Configuration Compliance Heat Map: At-a-glance drift detection

With Orca Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Time Elapsed: minutes

Configuration Compliance Heat Map: Source of error identified

With Orca Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Time Elapsed: minutes

With Orca Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Time Elapsed: minutes

With Orca Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit-ready. Anytime

Time Elapsed: minutes

Effort required : Man-minutes

Or…With Orca Auto-Remediation

Slash your Find-Fix cycle to SECONDS

With Orca Auto-Remediation

Stealth Error

introduced

With Orca Auto-Remediation

Stealth Error

introduced

Error Discovered right away

With Orca Auto-Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

With Orca Auto-Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

With Orca Auto-Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

With Orca Auto-Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit-ready. Anytime

With Orca Auto-Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit-ready. Anytime

Time Elapsed: seconds

Effort required : Man-secondsDamage to business: None

Web application performance problemsOutagesSecurity holes

With Orca Auto-Remediation

Time Elapsed: secondsEffort required : Man-secondsDamage to business: None

Web application performance problemsOutagesSecurity holes

You do have “Find-Fix” options

Days

Minutes

Seconds

Trifectix, Inc. Confidential

Application Configuration Automation & Compliance

Detect

Correct

Deploy

Automatically

Visit Orca to learn morewww.orcaconfig.com