Designing Process

DİNO OMEROVİÇSİNTİA BEHAR

SİNEM PIRIL GERİM

SYSTEM

IDENTIFY SOURCES OF INSPIRATION

USERS: Newcomers

Registration Students

Family

EXPERTS: Registration office

Gökçen Zorludemir Baruh

Esra Edin Aykut

EXTREME USERS: Newcomers from different cultures, lifestyles, backgrounds.

IDENTIFY LOCATIONS OF INSPIRATION

Sport CenterRegistration OfficeSeminars

USER TYPE

USER 1 : 17-18 + Years old students. A student who makes some research before registration.

Before the registration process who controls his/her documents.

Well-informedDoesn’t have any problem during registration

USER TYPE

USER 2: Parents Ask lots of questions.Before the registration process they call the

school and control their documents again and again.

Get involved to the process excessively.

USER TYPE

USER 3: A student who comes from a different geographical region.

Not familiar to a process like that.May have a communication problem.Surprised, doesn’t know what to do

USER TYPE

USER 4: Completely careless about the process

Doesn’t have the complete documents.

USER TYPE

USER 5: Registration office

It seems like our new organization schema is just for newcomers but registration office will apply our schema to the process. That’s why, registration office is also our user.

They are open to new ideas.

Prepare For Fieldwork

Dino Omeroviç : Interview with experts

Sintia Behar : Interview with newcomers

Interview with newcomers’ families

Sinem Pırıl Gerim : Interview with newcomers

Esra Edin Aykut, Associate Registrar Koc University, Rumelifeneri Yolu Sarıyer 24.October.2013 , 11:00

Gökçen Zorludemir Baruh Koc University, Rumelifeneri Yolu Sarıyer 10.October.2013 , 15:30

Newcomers, mentors and families Koc University, Rumelifeneri Yolu Sarıyer

24.October.2013, 12:30-14:00

Build a Question Guide: Observation

Things To see: How different mechanisms related to students are working?

Is there any chaos?

If there is a chaos, why? What causes that chaos?

If there is no chaos, how do they accomplish that?

Do families cause problems or are they helping their children?

Build a Question Guide: Observation

Things To Do:

Participating seminars

Info Gathering

Interviews with families and newcomers

Observation

Location :GymbooreEvent: Mother children relations, cooking by

plasticineHave been pretended like they work there

Observation and Quotes

Children have been working with a cooperation with their mother.

Rolling pin and plasticine have been given to children and waited for plasticine to be unroll.

Some mothers didn’t help their children when they even didn’t do their jobs, some mothers helped their children by showing them how to do.

Teachers didn’t interfuse to mother-children relations.

“Aşkımcım öyle değil böyle yapıcan”

Interpretations

The children was struggling to the last minute even their work were worse then the other children whose got help from their mother.

The children whose had help from their mother have been done after an hour.

As a result, we see the obvious consequence here; the children whose have done their work without their mother, finally have finished their work. But the other one’s left their work because they knew that their mother will do it for them.

Observation

Lotus Fitness CenterActivity: Registration to Fitness CenterRegistration process for two different clients


Type 1

•They wanted their mother by them while they visited the gym center.•“Annem de görsün sevsin”

•While sport teacher guide them, child always getting connected with her mother.

Type 2

*She wanted to visit gym center alone.

*Annem ne yapacak ki görüp o mu gidecek”

* “Parayı söyle yeterli”

*Girl wanted to share the activity that she is going to do to her mother.

*She gives importance to her mother’s thought.

*Girl cannot understand what is the relationship between her trainment and her mother thoughts.

*She wants to get responsibility alone, she doesn’t care what her parents think.

Questions for Families

1. Kayıt döneminde çocuğunuz ile beraber okula gittiniz mi?

2. Gittiyseniz niye? Gitmediyseniz niye?

3. Kayıt döneminde çocuklarınızla beraber üniversiteye gitmek nasıl bir duygu?

4. Neden çocuğunuzla gitmeyi tercih ettiniz?

5. Kayıt dönemi sizin için nasıl geçti ? Kayıt döneminde size sağlanan bilgilendirmeyi6. yeterli buldunuz mu? Belgeler yeterli miydi?

7. Sizce üniversite demek çocuklarınız için ne demek?

8. Sizce üniversitenin, çocuğunuzun bireysel sorumluluğu üzerindeki etkisi nedir?

9. Kayıt sürecinin işleyişi hakkında ne düşündünüz?

10. Siz nasıl bir kayıt dönemi hayal edersiniz?

11. Kayıt süreciyle ilgili paylaşmak istediğiniz bir deneyiminiz var mı?

Family

Sofi Benoroya

1. Evet beraber gittik. Hem okulu görmek, hem de kayıt işlemlerinde yardımcı olmak için gittim.

2. Çok güzel, kızımın ne kadar güzel bir okula başladığını yakından görmüş oldum.

3. Ona yardımcı olmak için.

4. Kayıtla ilgili bütün belgeleri kızım doldurdu, o nedenle bu konuda çok fazla bir bilgim yok.

5. Yeni bir hayat.

6. Çok etkili, her şeyi kendi başına yapıyor.

7. Benim için çok rahat geçti. Her şeyi 15 dakika içinde hallettik.

8. Benim için yeterliydi.

9. Yok.

Family

Roksan Bensusan

1. Evet.

2. Çocuğumuz zaten hangi okulu hangi sebeplerden dolayı seçtiğini biliyordu. Uzun çalışmalarından sonra okulu seçme hakkını ona verdik.

3. Kayıt dönemi oldukça kolaydı. Belgeler yeterliydi.

4. Kendini geliştirebileceği, sosyal ve akademik anlamda liseden daha başarılı olabileceğine inandığımız bir yer demek.

5. Sorumluluklarını daha iyi ve daha keyifli yerine getirebileceği bir yer.

6. Oldukça kolaydı.

Questions for Newcomers

1. Kayıt dönemi senin için nasıl geçti? Herhangi bir zorluk yaşadın mı ?

2. Kayıt yaptırmaya ailenle birlikte mi geldin? 3. Birlikte geldiysen neden/ gelmediysen neden?4. Ailenle gelmeyi sen mi istedin? Üniversite sana neyi

çağrıştırıyor?5. Kayıt süreci hakkında ne düşündün?6. Kayıt döneminin planını sana yaptırsalardı bir şey değiştirmek

ister miydin?7. Kayıt süreciyle ilgili paylaşmak isteğin bir deneyimin var mı?

Newcomer

Roksi Benoroya(1994)

1. Hiçbir zorluk yaşamadım, benim için çok rahat geçti.

2. Evet ailemle geldim; çünkü okul uzaktaydı ve daha nasıl gelebileceğimi bilmiyordum, bu yüzden benle gelmelerini istedim.

3. Üniversite bana her şeyin değişeceği yeni bir ortamı çağrıştırıyor.

4. Kayıt süreci benim için çok rahattı. Her şeyi internetten hallettim. Sadece internet sayfasında biraz zorluk yaşadım ama geri kalan her şey çok rahattı.

5. Hiçbir fikrim yok, sanırım böyle olurdu.

6. Yok.

Newcomer

Deniz Bensusan(1994)1. Yurtta kalmam konusunda yaşanan yanlış anlaşılma dışında gayet iyiydi.

2. Annem ile geldim.

3. Annem okulun nasıl bir yer olduğunu görmek istedi.

4. Daha özgür bir yaşam, gerçek anlamda sorumluluk almak

5. Oldukça kolay ve hızlıydı.

6. Bu şekilde seri olması üzerinde çalışırdım. Kalabalık olmasından dolayı kayıta gelen insanları en iyi şekilde ağırlardım.

Newcomer

Alpay Sabuncuoğlu

1. Güzel bir dönemdi, herhangi bir zorluk yaşamadım.

2. Ablamla beraber geldik. Ablamla gelmeyi ben istedim.

3. Yanımda bir kişinin gelmesinin herhangi bir problem çıkması durumunda iyi olacağını düşündüm.

4. İstediğim kişi olma yolunda en büyük adımlardan biri bence üniversite.

5. Kayıt süreci benim için kolay geçti, her işlemi kolaylıkla hallettim. Bu nedenle ayrılırken mutluydum.

6. Benim yaşadığım kayıt sürecinden çok farklı olmazdı.

7. Kayıttan sonra biraz açtık, bu nedenle sonrasında dağıtılan ikramlar ilaç gibi geldi.

Newcomer

Öğrenci adını vermek istemedi.(1995)1. Ben kayıt döneminde pek bir sorun yaşamadım.

2. Ailem benimle geldi. Çünkü okul uzaktı ve beni okula bıraktılar.

3. Tek başıma karar vermedim.

4. Üniversite bana birey olmayı çağrıştırıyor.

5. Kayıt süreci benim için yeni bir maceraydı. İyi ve kötü yanlarını tam ayırt edemedim ama, belgelerle uğraşmak sıkıcıydı.

6. Belgelerle daha az uğraşmak isterdim.

7. Önümdeki öğrencinin eksik belgesi vardı.

Newcomer

Emir Bensusan(1994)1. Yaşamadım.

2. Ailemle birlikte geldim.

3. Ailemle gitmeyi ben istedim. Bu günü onlarla birlikte yaşamam gerekiyormuş gibi hissettim.

4. Güzel bir geleceği çağrıştırıyor.

5. Kayıt sürecinde beklenmedik bir aksaklık çıkmasından endişeleniyordum ancak çıkmadı ve gayet kolay geçti.

6. Aynı bu şekilde yapardım.

7. Yok.

Newcomer

Suzy Asa(1993)1. Herhangi bir zorluk yaşamadım.

2. Yalnız geldim.

3. Ailem o gün müsait olmadığı için yalnız gelmek zorunda kaldım. Yalnız gelmek benim tercihim değildi.

4. Üniversite bana bağımsızlığı çağrıştırıyor.

5. Yalnız geldiğim için etrafı bol bol gözlemleme şansım oldu. Yalnızca öğrenciler gelseydi (ailesiz bir şekilde) sürecin daha hızlı ilerleyebileceğini düşündüm.

6. Daha farklı bir plan düşünmezdim.

7. Yok.

Newcomer

Öğrenci adını vermek istemedi.(1995)1. Dekontumu getirmeyi unuttuğum için biraz sorun yaşadım.

2. Babamla birlikte geldik.

3. Biraz telaşlı bir insan olduğum için yanımda ailemden birinin olmasını istedim.

4. Üniversite bana yepyeni bir hayata atılan ilk adımmış gibi geliyor.

5. Dekontumu unutmam süreci yavaşlattı; fakat benim hatamdı. Bu sebeple süreç hakkında net bir yargıya varamıyorum.

6. Ancak gördüğüm kadarıyla diğer öğrenciler işlerini kolaylıkla halletti. Yani değiştireceğimi sanmıyorum.

7. Yok.

Newcomer

Betsy Levi1. Beklediğimden daha kolay ilerledi.

2. Yalnız geldim. Aileme ihtiyaç duymayacağımı düşündüğüm için gelmelerini istemedim.

3. Üniversite bana yetişkin olma yolundaki ilk adım gibi geliyor.

4. Kayıt süreci gayet akıcıydı, bir problemle karşılaşmadım.

5. Değiştireceğimi sanmıyorum.

6. Yok.


Name of the Person Interviewed/ Location Visited : Sofi Benoroya, at the living room of the house

Observation and Quotes: Akşam saatlerinde gittiğim için devamlı benimle ilgilenebildi.

"Üniversite, kızım için yepyeni bir hayat” "Yardım için gittim ama kızım benden hızlı çıktı”

According to my observations, they have very strong family bonds. Mother and the daughter constantly hand to hand with lots of laughter.

Interpretations: There is a desire to share everything with each other in this family.

Mother has a total trust on her daughter, she is only there for the her to be there.

Mother is a hard-working lady and her work didn’t effect the family bonds.


Name of Person Interviewed/ Location Visited: Roksi Benoroya, living room of the house

Observation and Quotes : "Ailem de benimle gelsin, o anı onlarla paylaşmak isterim; ama kağıt işlerini ben hallederim o kadarına da gerek yok :)’’

"Okul çok uzak”

The daughter and the mother are hand in hand. She didn’t answer her phone while talking to me.

Interpretations: Roksi likes to share everything with her mother, however she completes everything on her own.

She said that she gained responsibilities through university.


Name of Person Interviewed/ Location Visited: Roksan Bensusan, at the living room of the house

Our interview had durations time to time due to phone calls she received.

"Benim çocuğum bana hangi okula gideceğini ve neden gideceğini çok iyi anlatmıştı, ben de okulu bir görmek istedim.”

"Sosyal ve Akademik anlamda liseden daha başarılı olacağına inanıyoruz.“

Interpretations: (Mrs. Bensusan) believes that her daughter needs to do things on her own

She believes that university will provide her with many responsibilities she needs to take and this will lead her to do things on her own.


Name of Person Interviewed/ Location Visited: Deniz Bensusan , at the living room of her home

Our interview was interrupted by messages she was receiving. "Anneme gerek yok ya, ben hallederim ”"Üniversite özgür yaşam”

" Bu şekilde seri olması üzerinde çalışırdım. Kalabalık olmasından dolayı kayda gelen insanları en iyi şekilde ağırlardım”

Interpretations: Deniz was successful during the registration process, however she couldn’t take care of the crowd. She thought that registration process is really successful but she also believed that the crowd needs more hospitality.

She knows how to complete her responsibilities.

She believes that if she accomplishes things on her own rather than her family, she is more successful.


Name of Person Interviewed/ Location Visited: Alpay Sabuncuoğlu, online interview Observation and quotes:

We could not observe him directly because of the online contact.

‘’Bir sorun çıkarsa yanımda birinin olmasını istedim.”

‘’Kayıt döneminde herhangi bir sorun yaşamadım.’’

Interpretations: He want to be secure. He is not very responsible person.


Name of Person Interviewed/ Location Visited: İsmini paylaşmak istemedi. Student Center

Observation and Quotes Excited behavior during interview. Checked the phone couple of times. ‘’Belgelerle uğraşmak sıkıcıydı.’’ ‘’Herkes belgelerini zamanında hazırlasaydı süreç daha hızlı ilerlerdi.’’

Interpretations: He is a little bit careless and it seems like his father generally do our newcomers work for him


Name of Person Interviewed/ Location Visited:

Suzy Asa/Library Observation and Quotes: ‘’Yalnız geldiğim için etrafı bol bol gözlemleme şansım oldu. Yalnızca

öğrenciler gelseydi (ailesiz bir şekilde) sürecin daha hızlı ilerleyebileceğini düşündüm.’’

Interpretations:She is calm person. She believes that university provide responsibilty to her and registiration process is the first step for her.


Name of Person Interviewed/ Location Visited:

Betsy Levi/ her dorm room Observation and Quotes: She is a relax person, she answered the questions in a comfortable manner. ‘’Aileme ihtiyaç duyacağımı düşünmedim.’’

Interpretations:According to Betsy, family is unnecessary for registiration process. She believes that she can handle everything even problems occur.


Name of Person Interviewed/ Location Visited: Emir Bensusan/ online interview

Observation and Quotes:We also couldn’t have the chance to observe him due to the

online contact. ‘’Ailemle gitmeyi ben istedim. Bu günü onlarla birlikte

yaşamam gerekiyormuş gibi hissettim.’’

Interpretations: Just wanted to share this process with his family.


Name of Person Interviewed/ Location Visited: İsmini paylaşmak istemedi./ Student Center

Observation and Quotes: He seems a little careless person. We could hardly arrange an interview with him. ‘’Dekontumu unutmam süreci yavaşlattı; fakat benim hatamdı. Bu sebeple süreç

hakkında net bir yargıya varamıyorum.’’

Interpretations: That person is careless but his/her panic cause this careless

Expert- Observation

Name of the Person / Location: Gökçen Zorludemir Baruh / Office

Observation and Quotes: She was very happy to welcome us and was very helpful. ‘’Families are very curious.’’ ‘’Sometimes they call me 2 or 3 times a day.’’ ‘’Students have to understand their responsibilities.’’ She seems tired and bored because of the intensive family questions.

Interpretations : She wants from students to be able to act independent from their parents.

Expert - Observation

Name of the Person / Location: Esra Edin / Registration Office

Observation and Quotes: She was very calm. ‘’ Families are too much involved. It is not right.’’ ‘’ Process has to be done at school because of the YÖK’s decision.’’ She thinks that the process slows down because of the newcomers.

Interpretations: According to her process has to be done as fast as possible.

Tell Story

Sofi Benoroya What was the most memorable and suprising story? There was no surprising story. They were lost until they found their seats and have

laughed about it What was interesting about the way she interact with her environment? When they arrived to school, there were people they knew from high school so the

adaptation was not challenging. What did this participant care about the most? What motivates her? She cares about her daughter the most. She went with her daughter to be supportive.

The purpose was the share. She wanted to do something with her daughter. At the same time the school was far and someone had to take her to school.

What frustrated her? Nothing What question would you like to explore in your next converstation? I would not want to ask anything else about the registration process. I would pay more

attention to family relations or I would investigate more on how to be better at hospitality with families.

Tell Story

Roksi Benoroya

What was the most memorable and suprising story? There was not a surprising story. They were lost until they found their seats and have

laughed about it What was interesting about the way she interact with her environment? She adopted the environment easily because they were busy doing many things and

they were focused on those like every other student.. What did this participant care about the most? What motivates her? She wanted to complete the registration process on her own. However her family

wanted to share. After a long time of working, registering to university was her motivation.

What frustrated her? She ran into problems in website.

Tell StoryRoksan Bensusan

What was the most memorable and suprising story? There was a misunderstanding whether to stay at the dorm or not to stay and that

brought some laughter. What was interesting about the way she interact with her environment? She was impressed by the bigness of the school. What did this participant care about the most? What motivates her? Her curiosity for knowing what kind of a place her school is motivated for her to

come to school with her daughter. What frustrated her? Nothing What question would you like to explore in your next converstation? I would not want to ask anything else about the registration process. I would pay more

attention to family relations or I would investigate more on how to be better at my hospitality with families.

Tell Story

Deniz Bensusan

What was the most memorable and suprising story?

There was a misunderstanding whether to stay at the dorm or not to stay and that brought some laughter.

What was interesting about the way she interact with her environment?

To be at the school she wanted, the size of the school, and being familiar with some people during registration process prepared her for the environment.

What did this participant care about the most? What motivates her?

To be at the school she wanted and being in the department she wanted was her greatest source of motivation

* Believes that better hospitality is necessary for families.

Tell Story

Alpay Sabuncuoğlu, online interview

What was the most memorable and suprising story? He came to registration with his sister and he thought she has his documents. Than he asked her, but she also thought that he has the documents. Than they thought that they forgot the documents. Apparently, his mother put them in the car. Afterwards, they laughed. What was interesting about the way she interact with her environment? He said that he always wanted to attend Koç University and he was excited about Koç. So he didn’t live any problem.What did this participant care about the most? What motivates her? As he said, he always wanted to attend Koç, Koç was his dream university. So that was his motivation.What frustrated him? Nothing.

Tell Storyİsmini vermek istemeyen öğrenci.

What was the most memorable and suprising story? She forgot to bring his photo and searched for a photographer all over Sarıyer.

What was interesting about the way she interact with her environment? She is a panicked person and she asked too many questions, so she orientated to environment quickly..

What did this participant care about the most? What motivates her? Her brother also attended to Koc University and he had great memories. That’s her biggest motivation. However, she wishes there would be a place to ask questions or a phone number to consult.

What frustrated her? Forgetting her photo.

Tell Story

Emir Bensusan


He didn’t live any surprising thing.

What was interesting about the way he interact with her environment?

His sisters are also in Koç University so he easily adjusted to the environment.

What did this participant care about the most? What motivates him?

He said that he got into the major which he have been dreaming for years. It’s his motivation.

What frustrated him?

Nothing.

Tell Story

İsmini vermek istemeyen öğrenci


He forgot my receipt in spite of all my effort of not to forget any document.

What was interesting about the way he interact with her environment?

I didn’t know any person when I first started Koç. I experienced some hardships.

What did this participant care about the most? What motivates him?

Adjusting to Koç. Because of coming from a different city, my biggest motivation was finding friends.

What frustrated him?

Forgetting his receipt.

Tell Story

Betsy Levi


She experienced nothing surprising.


She is a very relax person.


There is no bigger motivation than starting to university according to her.

What frustrated her?

Despite being a relax person, she got afraid of living any problem but she didn’t.

Tell Story

Suzy Asa


She wasn’t expecting to come to registration by herself.


She has the ability to connect people easily.


Her motivation is getting into a new environment.


She came alone to the registration and that created a little fear in case of an impediment.

Expert – Tell Story

Gökçen Zorludemir Baruh

What was the most memorable and surprising story?

Some parents call her 2 or 3 times a day.


She was very helpful and happy to see us interested.


She thinks that newcomers have to understand their responsibilites.


She is afraid that newcomers may not understand their resposibilities because of their parents’ behaviors.

Expert – Tell Story

Esra EdinWhat was the most memorable and surprising story?

They arrange sofas in order to create space for families. But families still try to follow their children.


She was very confident about herself and the process.


The most important thing for her is the happiness of newcomers. She knows that a fast process would make people happier.


Parents’ unnecessary pressure and interest.

STATISTICS

5 Newcomers came to registration with their families. 2 newcomers came alone. Both experts think that families are getting unnecessarily involved in the process. 3 out of 4 thinks that offered food and drinks are not enough. All of them believe that university means individuality and freedom, but only 2 of

them came by themselves. 2 out of 4 thinks that the process works perfectly. 1 out of 8 didn’t want to struggle with the documents. 2 out of 8 is brought to the school by their families because of the school’s location

(farness) 1 out of 4 parents wanted to see the school 3 out of 4 wanted to have someone with them if a problem emerges. All of them found the process succesful 2 out of 4 thinks that being able to ask questions before the process could be helpful. Ex:

Online chat

WHAT WE OBSERVED

Families want to: see the university. know where will their children live and study. want to get informed about the facilities of the

university.

Families and newcomers believe that university provides them with freedom and individuality.

The main reason why families come to the registration is the transportation problem.

Newcomers usually do not want to be alone because they are afraid of facing problems.

WHAT COULD BE DONE

Newcomers want to feel comfortable during the process.

Families want to explore the school and its facilities.Lack of transportation forces-School’s farness is the

main problem.Students believe that the university is going to make

them responsible individuals.Students are coming to school with their parents but

they want something to amuse them.

What Are the Larger Categories?

STUDENTS WANT TO SHARE THEIR EXPERIENCE WITH THEIR FAMILIES.

(EMOTIONAL)

Unexpected Learnings

Newcomers are not confident about handling an extraordinary situation. Therefore they want their families with them.

Families sometimes call experts 2 or 3 times a day in order to get information or just ask simple questions.

Some students want to share this experience with their families.

Newcomers also need their families to bring them school.

I Am Excited to Explore…

An organization that will show families the university and its facility

Preparing an online tutorial=well-prepared newcomers

A live broadcast of the registration process

Define Insights

Insight/ POV

Newcomers have to understand their responsibilities because the lack of it increases the involvement of the families to the process.

Insights

Roksi / No Name Student #1Came to the registration with her family because of the school’s farness.

Alpay / No Name Student #2Wanted to come with his family in case of an unexpected problem.

DenizHis family was curious about the school’s environment and facilities. Wanted something to amuse his family; he didn’t want families to involve the process.

Insights

EmirCame with his family just to share this experience with them.

Suzy AsaThinks that the process would be faster without the families.

Betsy LeviEmphasizes that families are unnecessary in this process and a newcomer could easily handle it.

How Might We?

HMW organize an event that would be beneficial for families, newcomers and also for the registration process?

HMW prepare registration students to be able to handle with extraordinary situations?

HMW create a connection between families and newcomers during the process without the families inside of the sports center?

HMW solve the transportation problem?

Designing Process

Design

Transcript of Designing Process