D4HDesign for Happiness

Dreams

Turning into Nightmares

Bad Fences make Bad Neighbors

Social Stigma

illegal

Quotes:

“I started with my own business 3 years ago”“It’s been much more better than working as an employee”Alcides

“I want to be a musician”“I know my dream can become true here”Arturo

Following their dreams

Insights:

There are many highly motivated immigrants who want to work hard and own their ownbusiness and follow their dreams.

Following their dreams

POV:

Motivated immigrants need a centrallocation for resources and opportunities because they have dreams for social success

HMW:

HMW design a service which provides tools that enable their motivations/dreams/own business?

“If you talk with 100 people, 99 would say it’s a nightmare” - Maria

“Service workers live in a golden cage” – Ana

“People come here thinking in US as Disneyland, big cars, everything shinning.” - Alicia

Turning nightmares…

…into Security

Insights

For immigrants, the reality of living in America ismuch different than their initial expectation of

stability and security

POV:

Day workers need permanent jobs in order tohave security and stability

HMW:

HMW design a platform which enables immigrants

to have permanent jobs?

Quotes:

“I have always loved to work” – Alcides

What do you need to be happy?“A stable job” – Hector“To have a job” – Julia

Bad Fences Make Bad Neighbors

“Before, I had no time to learn English because of my job. Today, I have less time because of my job and my son.” – Julia

“We provide water (English classes), but we can’t obligate them to drink it” – Maria

“My brother was cheated by other Hispanic guy only because this guy spoke English” -Alcides

Insight:

There are deeper barriers to learning English: time constraints, uncertainty of their future and motivation.

HMW:

HMW convince them that they can integrate into the society through learning English?

HMW create flexible ways for them to learn English to work around their time constraints?

POV:

Low Income Immigrant workers need to learn English because English is the key to integrate into the society.

Bad Fences Make Bad Neighbors

Social Stigma

Insight:

Immigrants in the United States have the social stigma that they are a drain on society

POV:

Americans need to be aware that immigrants pay taxes in order to remove the social stigma

HMW:

HMW change the perception that immigrantsare only draining governmental resources ?

Quotes:

“The way they see you they treat you” – Alicia

“You have to pay your taxes if you want to show

you have high moral character” – Maria

“Many workers have IRS ID cards so that they can pay taxes” - Maria

Quotes: “I’m always afraid of being stopped by the police”-Arturo

“No one was legal, but they all had papers”-Alicia

illegal

Insights: Immigrants live in fear and don’t approach the police, even when wronged

Immigrants don’t know the official immigrant policy of the police and how it is implemented

POV: New immigrants need to know that city police don’t investigate their residency status, becausethere are people who will prey on them knowing immigrants don’t go to the police.

Chief Burns:"We address the offense, not their status."

“They need to know that we are not concerned with their status and are here to help them“

HMW: HMW facilitate positive interactions between the police and new immigrants

Thank you!

• Arturo

• Ana

• Jean Paul

• Alicia

• Hector

• Fernando

• Alcides

• Julia

• Maria

• Dario

• Chief Burns

• DayWorker Center at Mountain View