Deloitte Digital Onboarding Deck_external_v1_071415

Deloitte Digital Copyright © 2015 Deloitte Consulting LLP. All rights reserved.

DELOITTE DIGITALWhat is Deloitte Digital?

Deloitte Digital Copyright © 2015 Deloitte Digital LLC. All rights reserved.

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DELOITTE DIGITAL IS NOW A DIGITAL CONSULTING AGENCYTo address all of our customers’ digital needs, it’s important to bring together all of the capabilities that Deloitte has to offer

Deloitte Digital is creating a new model for a new age—we’re an agency and a consultancy. We combine leading digital and creative capabilities with the deep industry knowledge and experience Deloitte is known for. That means clients can bring us their biggest challenges, knowing we have what it takes to bring a new business vision to life.

(Consulting) (Agency)

CLIENT US CUSTOMER


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Left brain, meet rightTechnology. Industry. Solutions.And in the beginning there was Deloitte: logical, rational, analytical, and objective. These left-brain characteristics contributed to a global practice defined by leading-edge business, systems integration, and enterprise technology capabilities. Left brain translates to a dependable, trusted standard of excellence.

Right brain, meet leftCreative. User Experience. Voice of the Customer.Enter right-brained Deloitte Digital: creative, agile, intuitive, eclectic, and forward-thinking. In true right-brain fashion, the small, collaborative agency combined creative insight with mobile know-how to create innovative solutions. Together, we have the opportunity to change the face of business as usual. The equation is complete.

MEETING OF THE MINDSDeloitte Digital is grounded in deep technical expertise and industry knowledge and enhanced with world-class creative and user experience design skills, providing our clients with the right approach and team for the work.



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Technology has become ubiquitous and embedded into lives of everyone. The explosion of connectivity, data, ease of use, computing power, accessibility, and the rapid pace of innovation have made technology as important as food, water and shelter in society.

Digital technologies are woven into the fabric of everyday living. Family and friends stay connected, scheduled, and entertained. Technology is now necessary for entertainment, health, driving, socializing, shopping, banking, traveling, learning and dozens of other personal activities.

TECHNOLOGYThe enabler for the Digital Era

Digital is transforming every business and touches every employee in a unique way. Some industries are being turned inside out, while others are benefiting from the expanded capabilities. Marketing, customer engagement, employee productivity, sales, and many other business functions are being redefined.

DIGITAL IS WOVEN INTO EVERYTHING WE DOFor the first time in history, technology is inseparable from personal, consumer, business, employee, government, and education activities.

PERSONAL/ CONSUMERThe digital lifeline

BUSINESS/ EMPLOYEESDigital disruption in every sector


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2. CREATE AGILE EXECUTIONLearn to develop and try

ideas in short iterative sprints with empowered teams. Treat digital initiatives like R&D.

1. THINK EXPONENTIALSet bold goals to achieve

factors of 10X impact. Defeat incrementalism within your organization. Allow failure.

3. ACQUIRE CAPABILITIES TOCATALYST THE CULTURE

Acquire and hire edge teams to bring design thinking, mobile, digital, creative, and disruptive ideas.

4. PROTECT THE PEOPLE

Ring fence digital teams from layers of bureaucracy, policies or other compromises not found in a start-up culture.

6. NEW IDEAS TO SOLVE OLD INDUSTRY ISSUES

Look for new ideas to solve old industry issues and customer problems. Don’t be blinded by the status quo.

5. CUSTOMER FIRSTDon’t compromise on the

customer experience. Make customer value and delighting the customer the #1 priority.

7. DESIGN THINKING

Design is the new differentiator in digital. Diverse teams led by design thinking will create an amazing impact.

8. FOCUS ON VALUE

Don’t get distracted by all the digital shiny objects. Focus on revenue, key metrics and follow the money.

OUR DIGITAL TRANSFORMATION PRINCIPLES


6OUR PROCESS

Does our solution hold water? Did we learn along the way? Should we course-correct?

Through research, we break down the core components of the problem set to establish a common and shared understanding of the problem.

ConceptMake

ResearchDeconstruct

DefineWorkshop

LaunchDeliver

PlanCheck-In

TestValidate

BuildCollaborate

Through research, we break down the core components of the problem set to establish a common and shared understanding of the problem.

Overlaying our initial assumptions and findings, we workshop to discover patterns, themes, truths and tensions — creating consensus and aligning vision to specific, customer-centric scenarios.

Simply put: Will the vision be successful? Why? Why not? Here we work to validate assumptions, scenarios and ideas in real world environments — both digital and physical.

We create proof points — artifacts that capture and bring to life theory and complexity through written and visual forms while iterating towards what success might look like.

With our design approach defined and validated, we support the delivery of the user experience through thoroughly-tested, reusable ideas, artifacts and code.

This is not the end. Go-live is where we learn how effective our designs are at scale –the insights we gain feed directly back into subsequent iterations of design to continually improve the digital experience.


7AWARDS


CLARITY PARTNER OF THE YEARCA, 2013BEST MOBILE APP FOR ECOMMERCE / RETAIL FOR REIDigiday Mobi, Awards, 2013

TOP 10 SUPPORT WEBSITE FOR MCAFEEAssociation of Support Professional, 2014

BEST SOCIAL CAMPAIGN FOR INTEL HTML5 HUBAddy Award, 2014

DIGITAL MARKETING PARTNER OF THE YEARAdobe, 2014

MOBILE RETAILER OF THE YEAR FOR TARGETMobile Commerce Daily, 2012 & 2013

FINALIST: BEST MOBILE CREATIVE FOR TARGETDigiday Mobi, Awards, 2013

GLOBAL APPLICATIONS PARTNER OF THE YEAROracle, 2012#1 SERVICE CLOUD PARTNERSalesforce.com, 2013

EXCELLENCE AWARDSOracle, 2011 - 2013

TOP SERVICE PARTNER: STRATEGIC INDUSTRIESSAP, 2013

#1 GLOBAL CERTIFICATIONSSalesforce.com, 2013

PEOPLE’S VOICE AWARD WINNER – SHOPPING FOR TARGETWebby Awards, 2012PEOPLE’S VOICE AWARD WINNER – HANDHELD DEVICEDWebby Awards, 2014

PARTNER IMPACT AWARD: BUSINESS ANALYTICSSAP, 2013

TOP 25 (#24) OF LARGEST US DIGITAL AGENCIESAd Age, 2013

FINALIST: GAMES-RELATED FOR MUSEUM OF MARIO FOR IGNWebby Awards, 2014

TOP 50 (#38) OF THE LARGEST GLOBAL AGENCIESAd Age, 2013

TOP 100 (#80) OF ALL US AGENCIES ACROSS ALL DISCIPLINESAd Age, 2013

TOP 3 (#3) OF TOP US MOBILE MARKETING AGENCIESAd Age, 2013

SILVER AWARD: WEBSITE & PORTFOLIOAd Age, 2013

BEST PLACE TO WORK #6Ad Age. 2013

TOP 10 SUPPORT WEBSITEMcAfee, 2015

GOLD AWARD: DRIVEN BY VIDEOW3 Award, 2013

SHOPPING – OFFICIAL HONOREE FOR TOMSWebby Awards, 2014


8ANALYST RECOGNITION

• Deloitte named a worldwide leader in Digital Enterprise Strategy Consulting based on capability and strategy by IDCSource: IDC MarketScape: Worldwide Digital Enterprise Strategy Consulting Services 2015 Vendor Assessment by Cushing Anderson and Mette Ahorlu, March 2015, IDC #254679

• Deloitte named a leader in B2B Global Commerce Services based on strategy and current offering by ForresterSource: Forrester Research, Forrester Wave™: B2B Global Commerce Service Providers, Q1 2015, Andy Hoar, Adam Silverman, February 9, 2015

• Deloitte named a leader in B2C Global Commerce Services based on strategy and current offering by ForresterSource: Forrester Research, Forrester Wave™: B2C Global Commerce Service Providers, Q1 2015, Adam Silverman, Andy Hoar, February 9, 2015

• Deloitte named a global leader in CRM Services based on completeness of vision and ability to execute by GartnerSource: Gartner, Magic Quadrant for CRM Service Providers, Worldwide, Patrick J. Sullivan, Ed Thompson, 10 November, 2014

• Deloitte named a global leader in Digital Strategy Consulting based on capabilities by KennedySource: Kennedy Consulting Research & Advisory; Digital Strategy Consulting; Kennedy Consulting Research & Advisory estimate © 2013 Kennedy Information, LLC. Reproduced under license

Deloitte named the global leader in IT Customer Strategy in Retail Consulting based on capabilities by KennedySource: Kennedy Consulting Research & Advisory; IT Customer Strategy in Retail Consulting; Kennedy Consulting Research & Advisory estimates © 2014 Kennedy Information, LLC. Reproduced under license

Deloitte named the global leader in IT Consulting in Analytics based on capabilities by KennedySource: Kennedy Consulting Research & Advisory; IT Consulting in Analytics; Kennedy Consulting Research & Advisory estimates © 2014 Kennedy Information, LLC. Reproduced under license

Deloitte named the global leader in Mobility IT Strategy Consulting based on capabilities by KennedySource: Kennedy Consulting Research & Advisory; IT Strategy Consulting: Mobile Technologies; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license

Deloitte named the global leader in Consulting based on revenue by GartnerSource: Gartner, Market Share Analysis: Consulting Services, Worldwide, 2014.


9MEET OUR CLIENTSWe work with some of the world’s biggest brands and seek meaningful, long-term relationships with our clients in order to create truly transformative results. A collaborative spirits is key to our culture and success.


10OUR ALLIANCES

Deloitte Digital 11

Deloitte Digital Onboarding Deck_external_v1_071415

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