DELIVERING QUIETLY TO THE TRADE: CHALLENGES AND SOLUTIONSJohn Crosk

Regional Operations Manager, Tradeteam

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DHL IN THE

Operating over 700vehicles

Over 1 million deliveries annually

To over 16,000 licenced premises

Over 50,000 out-of-hours deliveries

TRADE

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THE DELIVERY ENVIRONMENT

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FACTORS IN DELIVERYNOISE

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FINDING SOLUTIONS

Technical

The Olympic Cage

Behavioural

Thinking & acting

differently

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DHL MAKING IT HAPPEN

RE-TIME! RE-TIME!....RE-TIME?

360O view of stakeholders

Accepting the legacySmall infrastructure

changes

Embrace new technologies

Understand the business

What is already possible?

Talk to all stakeholders

Find common ground

Re-time to an absence of people

Make noise assessments routine

THANK YOU