The Right Door: Delivering and Reporting on Results

Delivering and Reporting on Results

Adoption of Deliverology renews the Government’s focus on Results-Based Management

A New Policy on ResultsThe Government’s new Policy on Results, and the supporting Directive on Results came into effect onJuly 1, 2016, replacing a suite of policies and directives under the Policy on Management, Resources andResults Structure and the Policy on Evaluation. The objectives of the new policy include:

• Clear statements on what departments are trying to achieve

• Departments monitor and measure performance against stated expected results and useperformance information in decision making to improve programs and services to Canadians

• Departments allocate resources based on performance information to optimize results

• Departments provide transparent and clear performance reports to Parliamentarians andCanadians at large outlining the results and achieved and level of resources that were expended

The More Things Change, The More They Stay the Same

The new Policy on Results sets a renewed focus on results-based management andthe utilization of performance information to drive decision making. The new policylays out new requirements for departments in terms of governance and leadershipfor performance measurement, program oversight, and evaluation, and reiteratesthe requirement to ensure performance information is available to evaluateprograms and verify the expected results are being delivered.

However, the new policy launches a transition to a different approach fordepartments in articulating their strategic level objectives, the results they willdeliver, and how they allocate resources out through their programs to generatethose results. The implementation of the new policy, therefore, is the transferenceof departmental objectives, expected results and performance indicators documented in PerformanceAlignment Architectures and Performance Measurement Frameworks and adapted and repopulated in thenew Results Frameworks, Program Inventories, and Performance Information Profiles.

A Tailored Approach to Meet the New Policy Requirements Every organization has a unique organizational culture and different management styles. They are also atdifferent stages and maturity in performance monitoring and reporting, and the utilization of theperformance information to drive decision making. continued

“The new Policy on Results

sets a renewed focus on

results-based

management and the

utilization of performance

information to drive

decision making. ”

The Right Door: Delivering and Reporting on Results

At the outset of each project, we engage with the client and develop a tailored, client-focusedproject plan and approach tailored to their specific requirements and corporate culture. Ourmethodology focuses on defining and developing governance framework and clear accountabilities andresponsibilities, documenting and aligning all programs to expected results and departmental strategicobjectives, and developing and implementing performance indicators to monitor program-level andoperational effectiveness, efficiency, and economy. We will also work with client staff to verify and validatethe determination of planned and actual financial expenditures for each program in the Program Inventoryand the financial data associated to performance indicators and efficiency indicators.

Our subject matter experts bring leadership andexperience in an array of methodologies, toolsand enablers – including lean management, six sigma, continuous improvement/Kaizen,specialized performance management software– that will be mobilized to facilitate theimplementation of new and revised processeswithin your organization. We are positioned tofacilitate and support the evolution andexpansion of robust performance managementfunction across your organization.

Business Analytics Implementation Support and TrainingTraining is a crucial component of organizational success. It is an investment, not a cost. Technology is anenabler of business processes. The successful adoption of technology depends on proper training. The RightDoor Consulting & Solutions is partnered with Compuexcel to bring industry leading SAP Analytics trainingto Ottawa.

As our partner, Compuexcel has been providing training for the SAP BusinessObjects analytics suite forover 21 years, the longest of any Canadian organization. With over 30,000 trained and a portfolio of wellover 500 large organizations, we have a proven track record in delivering exceptional SAP analytics training.One of the key factors that sets us apart is the fact that all or our trainers are experienced consultantswith a minimum of 10 years of implementation experience. This has provided tremendous value added toour clients and helped us provide training that is based on real world experience.

Our consultants also have extensive experience in implementing the SAP Analytics suite. From Architectureplanning, to installation and development, we can provide the expertise our clients need to be successfulwith their implementation. Our consultants have experience with clients with small as well as largeimplementations with over 40,000 users.

Our SAP Analytics practice includes the entire SAP BusinessObjects suite, SAP Lumira, SAP BPC, SAP DataServices and SAP HANA.

Let us help you ensure that your implementation is successful and that your team is trainedby some of the most experienced and qualified professionals in the business.

Implementing the New Policy on Results

The Right Door: Delivering and Reporting on Results

If you would be interested in learning more about our Delivering and Reporting on Results expertise please email

Heather Buchan at hbuchan@therightdoor.ca.

Meet our Subject Matter ExpertScott Hodge, Integrated Performance Management Architect

Mr. Scott Hodge has been leading integrated performance management andcontinuous improvement projects with public sector clients for over 20 years.Scott has led projects from the corporate to the program level working withclient staff to align performance information from a variety of perspectivesincluding strategic and business planning, resource management, program andprocess management, project management and risk management, to support

evidence-based decision making. He has contributed to the principles, understanding and practice ofintegrated, results-based management and operational excellence.

A former adviser to The City of Winnipeg Chief Commissioner (City Manager) on continuousimprovement and change management practices, Scott has established a reputation for being creativeand insightful with proven capabilities to quickly understand a client’s formal and informal structures,processes and relationships that underlie complex situations and assess high and low leverage changeopportunities. He has collaborated with client organizations in assisting them design and achievesustainable and enduring improvements that have led to enhanced strategic and operational efficiency,economy and effectiveness and facilitated in the continued development of internal leadership skills.

A core tenet to Scott’s projects with client organizations has been the integration of the theory ofSystems Thinking with proven concepts, approaches and methodologies for organizational development,lean management, operational innovation and change management. This approach has proven to fosterand promote a culture of continuous improvement through establishing a shared sense of purpose, clearand routine communications, implementing multi-level strategic and operational plans aligned to thestrategic objective, pursuing improved process efficiency and effectiveness, and tracking a broad vectorof performance measures to facilitate informed decision making.

Meet our lead SAP BI ExpertChander Aggarwal, Principal SAP BI Architect

Mr. Chander Aggarwal has been implementing SAP BI Analytics projects for over21 years, one of the longest track records in Canada. Chander has provided SAPBI training and implementation services to clients in diverse industries includingPublic Sector, Finance, Insurance, Manufacturing, Retail CPG, Oil & Gas,Telecommunications, Pharmaceutical and Utilities. Chander has helped small aswell as large enterprise clients such as Rogers, Disney, General Mills, MD

Anderson Cancer Center, Callaway Golf, Sony Pictures, CRA, Transport Canada, DND, Johnson &Johnson, Shell, Dow Chemical, Hostess Frito-lay and numerous others.

In addition to providing SAP BI consulting & training, Chander has also written several training manuals,both introductory and expert level, for SAP BusinessObjects products such as Web Intelligence, CrystalReports, SAP Design Studio, SAP Lumira and Universe Design. As early as 1997, Chander was the firsttrainer to create commercially available, full multimedia, interactive, self-paced learning products forSAP BusinessObjects.