DEKERLEGAND NATIONAL AREA WELCOME PACKET—UPDATED …€¦ · DEKERLEGAND NATIONAL AREA WELCOME...

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DEKERLEGAND NATIONAL AREA WELCOME PACKET DEKERLEGAND NATIONAL AREA WELCOME PACKET DEKERLEGAND NATIONAL AREA WELCOME PACKET—UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARD BLANCHARD BLANCHARD WELCOME PACKET WELCOME PACKET

Transcript of DEKERLEGAND NATIONAL AREA WELCOME PACKET—UPDATED …€¦ · DEKERLEGAND NATIONAL AREA WELCOME...

Page 1: DEKERLEGAND NATIONAL AREA WELCOME PACKET—UPDATED …€¦ · DEKERLEGAND NATIONAL AREA WELCOME PACKET—UPDATED BY DANA D. BLANCHARD WELCOME TO THE DEKERLEGAND NATIONAL AREA! (337)233-5495

DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

WELCOME PACKETWELCOME PACKET

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

WWWELCOMEELCOMEELCOME TOTOTO THETHETHE D D DEEEKKKERLEGANDERLEGANDERLEGAND N N NATIONALATIONALATIONAL A A AREAREAREA!!!

www.nsdwilda.com (337)233-5495 [email protected]

I am thrilled to have you as part of our Mary Kay family. Your starter kit can be the vehicle to help you realize your dreams. It has been just that for me and for many others in our National Area.

The DeKerlegand National Area is red hot and soaring to the top. Our goal is to be in the Inner Circle. You are an important part or our making this dream happen! The more you succeed, the more the area succeeds as well! I remember the beginnings of my Mary Kay business in 1973. I felt a new world of possibilities was open to me. Now as the years have passed and I have moved up the career path, I feel there are several things that can help you achieve success quickly. Here is some bits of advice as you get your business started.

Build a firm foundation for your business. Attend your New Consultant Orientation, observe 3 skin care classes (parties), read and study your training materials from the company and your director. Lean the basic skills of booking, closing, coaching and recruiting. Ask until you have your first 8 appointments scheduled to hold 5 within 2 weeks (remember –3 will cancel). Experience is the best teacher

Go through your welcome packet and do all the activities necessary to earn your prizes. Call your director often and stay in her “back pocket” during your first months in the business.

Begin your business with a well stocked store. You will make more money at a faster rate if you have product on hand. Attend your sales meetings regularly. I look forward to meeting you at local area events, Career Conference or Seminar. Remember, your attendance at Company and Area events speaks to your commitment level! Those who show up , go up! I’ll see you at the top!

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

DeKerlegand Area Mission Statement: To develop an area of successful businesswomen who realize that To develop an area of successful businesswomen who realize that everything that can be dreamed can be achieved, provided we keep everything that can be dreamed can be achieved, provided we keep our priorities in order; to strive to enrich the lives of others and willingly our priorities in order; to strive to enrich the lives of others and willingly do the work necessary to achieve our goals. Believing truly in the Mary do the work necessary to achieve our goals. Believing truly in the Mary Kay goKay go--give spirit, together we will build our own world of dreams and give spirit, together we will build our own world of dreams and find confident assurance in the fact that we are doing God’s work.find confident assurance in the fact that we are doing God’s work.

Contact Info: Web Page: www.nsdwilda.com

Email: [email protected]

Phone: (337)233-5495

Fax: (337) 232-6651

Address: 316 Acorn Drive Lafayette, LA 70507

Area Symbol: Crown

Area Motto: Winners never quit and quitters never win.

Theme: Breaking records and

raising the bar

“A woman wears many hats; one should always be a

crown.”

About your Sr. National Sales Director...About your Sr. National Sales Director...

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

Meet Your Senior National Sales Director Wilda M. DeKerlegand

Accolades and Accomplishments: • Joined Mary Kay in May 1974. Before Mary Kay, was a high school Home Ec. teacher • Graduated from University of Southwestern Louisiana, Cum Laude • Married to Deke, has 3 children; Dana, a Senior Sales Director, married to Craig Blanchard;

Danielle, a medical malpractice defense attorney married to Tyson Cromwell; and Deke II, a recent college graduate 4 Grandchildren—Cameron & Kylie Blanchard and Cecilia & Camille Cromwell

• Wilda achieved National Court of Sales 10 times • She debuted as a Sales Director in November 1979 • She began qualifying for her first pink car during DIQ and earned the use of 13 career cars, 11

Pink Cadillacs • Finished in the Circle of Achievement Unit Club ($250,000) her first year as Director and the

$700,00 Unit Club the second year • Joined the ranks of the elite #1 Million Unit Club her 3rd year as a Director, making company

history by being the 4th Director to ever reach this pinnacle with a sales force of only 100 • Led her Unit to the #1 position in the state of Louisiana many years • Recognized as the first director in the state of Louisiana to achieve the Million $ Mark • Led her Unit to the #2, #3, and #4 positions in her Seminar and #2 in the nation • Earned 90+ stars on her Ladder of Success • Accomplished the Circle of Achievement 9 times and the Circle of Excellence 9 times • Named Miss Go-Give in January 1985 • Has over 40 Directors in her lineage • Was appointed as a National Sales Director in October 2002 • Earned Top Director Trips to Hawaii twice, Bermuda twice, a cruise to the Greek Isles, a cruise

on the Love Boat to Mexico, London, Dublin, Scotland, and Germany; and Ireland • Enjoyed the following National Sales Director trips: 2003 Charter Cruise from Rome to France, Monte Carlo and Barcelona, 2004 Montrose Switzerland,

Geneva, Italy, 2005 Cruise from New York - Bermuda aboard Radisson Seven Seas Navigator; 2006 Charter Cruise of the Baltic Sea aboard Radisson Seven Seas Navigator; 2007 Vienna, Austria; 2008 Australia and New Zealand

• Millionaires club member for having earned over $3 million in commissions in her MK Career • Ranked as the #20 NSD in Entire Pearl division for Seminar 2008

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

Leadership Conference 2011 Independent Sales Directors will discover that Leadership Conference 2011 is an event like no other! Inspire your team and reap the rewards with advanced leadership learning, recognition beyond compare and entertainment extraordinaire. Be inspired and admired at this don't-miss event for leaders.

Coming to Houston: Jan. 12–15 — Emerald, Pearl and Diamond - Jan. 16–19 — Ruby, Sapphire and Canada

Career Conference 2011 Career Conference offers something for everyone! From the recognition you deserve to the education that can help you share products, grow profits and build your team successfully – Career Conference 2011 is the place to be!

Coming to a city near you:

Week One—(March 25-26, 26-27 & 27-28)

Atlantic City, NJ I & II

Branson, MO

Charlotte, NC I & II

Duluth, GA

Galveston, TX

Green Bay, WI

Hartford, CT

Jacksonville, FL

Kansas City, MO

Knoxville, TN

Novi, MI

Ontario, CA I & II

Orlando, FL

Pittsburgh, PA

San Jose, CA

Sioux Falls, SD

St. Paul, MN

Tacoma, WA

Virginia Beach, VA

Bismarck, ND

Buffalo, NY

Covington, KY

Denver, CO

El Paso, TX

Frisco, TX I & II

Glendale, AZ

Lancaster, PA

Long Beach, CA

Miami, FL

Milwaukee, WI

Mobile, AL

Omaha, NE

Pasadena, CA

Providence, RI

Reno, NV

Sandy, UT

St. Charles, IL

St. Charles, MO

Week Two (April 1-2 & 3-4)

EMERALD - July 20-23

PEARL - July 24-27

SAPPHIRE - Aug. 3-6 Diamond - July 27-30

Ruby - July 31-Aug. 3

Seminar 2011 Seminar offers something for everyone! From the recognition you deserve to the education that can help you share products, grow profits and build your team successfully – Seminar 2011 is DEFINITELY the place to be! (See page 2 for Seminar Information and Pictures)

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

2011 Important Dates/Events2011 Important Dates/Events Attendance at these company events is encouraged and highly recommended!

July 24-27, 2011 Dallas, Tx Registration approx. $175

Approximate total expenses including registration=$500.00

College Education in Mary Kay—a must for serious consultants

Inspire Your Way to the Top Leadership Conference 2011!

January 12-15, 2011

Future Independent Sales Directors and Independent Sales Directors-in-Qualification enjoy the rare opportunity to attend Leadership Conference and learn from top Independent Sales Directors and Independent National Sales Directors.

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

Meeting / Event AttendanceMeeting / Event Attendance Why Should I Go To Monday Night Meetings?

They sat near the fireplace – the seasoned Consultant and the brand new, excited one – soaking up the warmth from the glowing coals of the hearth. They were relaxing while staring at the flames of the fire. “Why should I attend those Monday night meetings?” asked the new Consultant. “I’m so busy and I want time for classes and facials too.” Slowly the successful Consultant quietly reached for the tongs, extracted a coal from the fire and placed it alone on the hearth. They watched in silence as the glow faded, the warmth departed and the solitary coal sat there lifeless in the ashes. “I see,” murmured the new Con-sultant…

IF YOU ARE NOT IN THE LOCAL AREA PLEASE CALL ME TO FIND A MEETING NEAR YOU!

Schedule for Orientation Training, Weekly Meetings and Local Events—Please check with your Director for dates and times. Weekly meeting attendance will make the biggest difference!

Dress Code—Professional dress for Mary Kay is a business suit or dress—NO PANTS! Please observe this request!

● A black suit with a white blouse is best. ● Senior Consultants (1-2 business partners) may wear a red blouse with the black suit.

● Red Jacket/Star Recruiter+ —the company red jacket with a nice, lined, black skirt /white blouse.

● DIQ’s only may wear a black blouse with the Red Jacket and black skirt.

Schedule:

Time:

Place:

OUR UNIT GETOUR UNIT GET--TOGETHETOGETHERS:RS:

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

Today’s Date:___________________________ Name:__________________________________ Recruiter:____________________________________ Current Occupation:_______________________ Employer:_________________________________ Can you occasionally receive calls at work? ___________________________________________ E-Mail Address:________________________________________________________________________ Husband’s Name:______________________ Children’s Names and Ages ___________________ _______________________________________________________________________________________ What is your reason for joining Mary Kay Cosmetics? ____________________________________ _______________________________________________________________________________________ What are some of your immediate goals and desires?___________________________________ Please share with me about yourself—Hobbies or interests, family, friends and past work experiences?__________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________

BUSINESS SURVEY

I plan on starting my Mary Kay business with the:

_____A business debut party to be held on ______________

_____Perfect Start (1st 5 Parties in 2 weeks)

I plan to complete my business “Start” by: (date) ___________

I plan to work my Mary Kay _________hours per week.

I plan to sell $_______ per week.

I plan to hold _______ appointments per week.

I plan to share the marketing plan with _____ people per month.

I plan to be a Star Recruiter (3 team members/Red Jacket ) by __________

I plan to be a Team Leader (5+ team members) by_____________________

Are you interested in learning how to earn a free car?__________________

Are you interested in Directorship? _______________________________

When would you like to be a Director?______________________________

DOMINANT

Results Oriented

Quick Decision Maker

Likes Control and Authority

INFLUENCING

People Oriented

Loves to Talk

Motivational

Enthusiastic

STEADY

Family Centered

Loyal

Slow to Change

Security Minded

COMPLIANT

Detail Oriented

Perfectionist

Critical

Analytical

* PRIZE * PRIZE * PRIZE * #1

Win prize #1 from your director for turning in this completed form! Be sure to fill out the 30’s Plus list on the back and keep a copy!

New Consultant Information SheetNew Consultant Information Sheet

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

30+ Potential List30+ Potential List Put a v next to someone who would be a good consultant on your team *Put a Star by the names of people who you will ask to be a hostess

Name Address City, State, Zip Phone number (s)

1. _______________ ______________________ _________________ ________________

2. _______________ ______________________ _________________ ________________

3. _______________ ______________________ _________________ ________________

4. _______________ ______________________ _________________ ________________

5. _______________ ______________________ _________________ ________________

6. _______________ ______________________ _________________ ________________

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10. _______________ ______________________ _________________ ________________

11. _______________ ______________________ _________________ ________________

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22. _______________ ______________________ _________________ ________________

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24. _______________ ______________________ _________________ ________________

25. _______________ ______________________ _________________ ________________

26. _______________ ______________________ _________________ ________________

27. _______________ ______________________ _________________ ________________

28. _______________ ______________________ _________________ ________________

29. _______________ ______________________ _________________ ________________

30. _______________ ______________________ _________________ ________________

O.K.—Now it’s time to brainstorm. Who do you know? Who has skin? Who can you ask to give you their opinion of Mary Kay product? You may consider using F.R.A.N.K…

F –Friends, R-Relatives, A-Acquaintances, N-Neighbors, K-Kid’s mom’s Just think of 6 for each category and you will have 30+!

Fill up the page!

You can do it!

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

1.______ I have listened to the Getting Started CD and talked to my director. 2.______ I have decided on my level of inventory & placed my initial wholesale order of $___________.

A STAR order earns the DeKerlegand Area Star Pin. 3.______ I have created my Potentials plus list of 30 or more potential customers. (turn in a copy) 4.______ I have discussed my Business Debut with my Director & scheduled ______ with my recruiter

for my debut. I will complete Perfect Start on _____________ 5.______ I have visited www.nsdwilda.com and checked out the New Consultant Page 6.______ I have read, studied and used the information on the Coaching Sheet and I have put together

20 Hostess Packets 7.______ I have followed the steps on the Getting Started page. 8.______ I have booked my first 8 parties within a 2 week period and earned a Prize # 3 9.______ I have set up a separate personal Bank Account for my Mary Kay business with a debit card

for placing orders. 10._____ I have attended New Consultant Orientation. I have a binder to hold all my MK paperwork and

a large spiral notebook. 11._____ I have signed up for the Preferred customer mailing at www.MaryKayIntouch.com 12._____ I have made my Open Date Cards for my first month of business 13._____ I have begun attending my Weekly Unit meeting

14._____ Order your business kit. Tent style cards, labels, stamp and Name Badge 15._____ I have studied the educational tools and listened to the CDs in my Starter Kit. 16._____ I have my Roll up bag put together with the I WANT IT ALL Luxury Set 17._____ Written out my Cracker Jack Recruiting Talk 18._____ Printed out and put together 10 Recruiting Packets 19._____ I have completed my Perfect, Power Start and Power Plus to earn all 3 PINS! 20._____ I have done 5 practice interviews with my Director and earned the pearls of sharing earrings 21._____ I have filled out my Weekly Accomplishment Sheet & turned into my director each week 22._____ I have changed my phone message to announce my business 23._____ Return this completed Checklist to your Director and earn a special prize for you director!

Great Start ChecklistGreat Start Checklist To be completed in your first or second month!

* PRIZE * PRIZE * PRIZE * #2

Win prize #2 from your director when you complete every item on this checklist!

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

Getting Started...Getting Started...

TTTHINGSHINGSHINGS TOTOTO DODODO WITHINWITHINWITHIN YOURYOURYOUR FIRSTFIRSTFIRST 48 48 48---72 72 72 HOURSHOURSHOURS ASASAS AAA BRANDBRANDBRAND NEWNEWNEW C C CONSULTANTONSULTANTONSULTANT!!!

TTTHINGSHINGSHINGS TOTOTO DODODO WITHINWITHINWITHIN YOURYOURYOUR FIRSTFIRSTFIRST WEEKWEEKWEEK!!!

1. Schedule your BUSINESS PLAN APPOINTMENT with your director—or listen to NSD Wilda DeKerlegand’s Getting Started CD. It’s important that you schedule this appointment or listen to this CD within your first day or 2 as a New Consultant! You will want to hear about all of the options that are available to you and take advantage of some time-sensitive incentives that Mary Kay offers New Consultants. This CD contains the best training you can get as a Brand New Con-sultant, and it will probably answer more questions than you’ll even know to ask!

2. Make a Product Decision—After your appointment or listening to the Getting Started CD, your director will speak with you and help you determine the best course of action for you depending on how you want to run your business!

3. Schedule Your Business Debut/1st Skin Care Class—the most important thing you can do is just get started! Review the Business Debut Preparation information thoroughly.

4. Make a reservation and attend New Consultant Orientation– with your director. Be sure to talk to your director about options if you are out of town.

TTTHINGSHINGSHINGS TOTOTO DODODO BYBYBY THETHETHE ENDENDEND OFOFOF YOURYOURYOUR FIRSTFIRSTFIRST MONTHMONTHMONTH

1. Attend your Weekly Success Event— Contact your director for details.

2. Tell Me About Yourself—We can’t wait to get to know you personally! Please fill out and return the New Consultant Information sheet to your director immediately. Be sure to fill out the 2nd page with people who you can ask to listen to company information for your training. Don’t worry, you will work on this with your director and learn lots! Once she receives the completed info sheet you will earn your MARY KAY CHECK BOOK COVER!

3. Place your initial inventory order-Ask your director about deadlines for special contests/offers!

1. Learn Marketing Plan—Complete 5 practice interviews before your Business Debut to earn your Mary Kay Pearl Earrings! Be sure to use the sample script on setting up interviews.

2. Complete Checklist—Complete the remaining items on the Great Start Checklist. This check-list was strategically designed so that if you strictly adhere to it within your first 30 days as a New Consultant, you will have set the stage for huge success in your Mary Kay Business!

3. Pass it On—Congratulations on a powerful start! One of the most rewarding aspects of Mary Kay is the privilege of sharing this amazing opportunity with other women. Most Consultants set a goal to achieve Senior Consultant status within their first month of business. Once you add your first active team member, you will receive the coveted Senior Consultant Pin Enhancer to signify your first promotion along the Mary Kay Career Path!

4. Visit the Area Webpage— www.NSDWilda.com This is COMMAND CENTRAL for what’s going on in our Area! Don’t miss out on the fun things we’re doing!

One great thing about Mary Kay is that you’ll always have the freedom to move at your own pace! These recommendations will help you get on the road to success.

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• “Hi_____, this is _______ Do you have a quick minute? I am so excited and I just had to call to tell you that I’m just starting my own business teaching skin care & make up with Mary Kay! I’d just love to get your opinion of our latest new products. Is there any reason we couldn’t get together this week or next? I think you’d be great! What’s best for you the beginning of the week or the end? Day, evening or weekend? _________ or _________________ (DO NOT STOP TALK-ING UNTIL YOU GIVE HER A CHOICE OF TIMES) TO TURN A FACIAL INTO A CLASS: (for preferred hostess, customer who needs update etc. Not for someone who has never had a facial)

• “By the way _____, It’s just as easy for me to do 1 as it is to do 3-5. When you have a couple of girlfriends join you, you could actually get our latest hostess gift as well as earn points for FREE PRODUCT—How does that sound? ...I think you’d be a great hostess!! Will the date we just scheduled still work?... Awesome! I am looking forward to spending time with you and your friends on _____________. You will want to invite 6 to 8 so that 5 to 6 will join you.

• When can I stop by with your hostess packet to make your free product wish list? ___ (pick spe-

cific date and time) • You can go ahead & start inviting your guests.” If she is very excited, continue with, “Let me

share a secret about inviting friends, instead of saying...I’m having a Mary Kay party, do you want to come? Try, saying.... My friend ____ who is a Mary Kay Consultant is coming over to pamper me & get my opinion of the newest Mary Kay products. She’s allowing me to share it with a couple girlfriends- I know it will be a lot of fun. It’s reservation only, can I make a reserva-tion with her for you?”

COMMITMENT STATEMENT : Once you have scheduled the appointment with a definite date and time it is imperative that you use an effective commitment statement. It lets the customer know your serious while still making her feel welcome and excited. • Thank you _____I am so excited to get together with you. We’re going to have a great time at

your appointment. Before we hang up, I need to ask you one more thing... Promise me that nothing short of death or labor will keep you from our appointment. (giggle) Seriously _____, If something should come up call me, if at all possible, 48 hours in advance, so I can schedule someone else in your spot. This is my business and I take it seriously. I only have a specific amount of appointments available, so it’s crucial that we hold our appointment on the date you selected. (Wait for response… .) I love working with reliable people -Thank you so much. I know we’re going to have a great time. I’ll see you on _____ to give you your hostess packet.

Don’t change the words—they work! JUST REPEAT IN THE MIRROR UNTIL YOU HAVE LEARNED TO MAKE THE WORDS SOUND LIKE YOU! When you can book the girl in the mirror, you’ve got it!

Script to book your Perfect Start Script to book your Perfect Start

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Overcoming ObjectionsOvercoming Objections “The caterpillar cannot be a butterfly until it prepares to be a butterfly. If a caterpil-lar never takes the action to be a butter-

fly, it won’t become one. It must crawl into the unknown and to what he has never done

before, purely through faith.” - Mickey Ivey

Scheduling Appointments Law of Averages:

Scheduled Will Hold 10 6

8 5

5 3

3 1

COMMON OBJECTIONS AND CORRECT RESPONSES

“I’M TOO BUSY!” …. “Then you definitely need some pampering. Busy people get things done, that’s

one reason why I chose you!”

“HOUSE PROBLEMS” (Husband, Guests, Redecorating)…. “Great! I would love to have you and your

friends as guests in my home!”

“I DON’T KNOW ANYONE”…. “Great! This will give you a chance to make some new friends! Just ask

two or three people you know but don’t usually talk to and have each of them bring two or three friends.”

“I DON’T HAVE ANY MONEY TO BUY MARY KAY”… “Great! Did you realize you can get your prod-

uct at a reduced cost or even FREE when you share your facial with friends who purchase the product?”

“I DON’T USE MAKEUP!” …. “I can appreciate that. I believe you will be really impressed with our skin

care. I would certainly value your opinion and I believe you would have fun with it.”

“I’VE BEEN USING BRAND X”… “Great! I’ve heard a lot about that product but I’ve never tried it. I

would love your opinion on how Mary Kay compares with Brand X and this would really help me later be-

cause I will be talking with others who use your brand too and your opinion will give me a good compari-

son.”

“I’M ALLERGIC”… “What product did you try and when? (They should remember exactly what they tried

and when – if its before 2001). Well, our skin care line is completely brand new and all of our products are

hypoallergenic and non-comedogenic. We even have a line for hyper-sensitive skin. Are you willing to lend

me your hand to try them again and see how you like them? Always remember, we have a 100% customer

satisfaction guarantee so you can’t go wrong and you can still be one of my 30 faces by lending me your

hand!”

Just remember—objections will be a part of your business. Being professionally scripted helps you know how to respond and not react to the excuse people may give you!

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Tray SetTray Set——Up SheetUp Sheet

Foundation #1

3 in 1 cleanser

Lip Mask

Lip Balm

Even

Essence

Day

Solution

Moisturizer

Eye Primer Firming Eye

Foundation #2

Concealer

write

foundation

shade

names

on tray

Foundation #3

Fill trays in advance as illustrated in above diagram. Cover loosely with foil to transport Be sure to pre-profile for the correct shades/choices: • Lip liner and eye liner • Trend or Classic Look Card or Special “Customized” Glamour Look labeled with her

name

Write guests name and shade names on tray with ball point pen.

You will have much less stress and a better time if you make your trays in advance!

Products For Tray 1. 3-in-1 Cleanser 2. Even Complexion Essence 3. Day Solution 4. Moisturizer 5. Lip Mask 6. Lip Balm 7. Firming Eye Cream 8. Eye Primer 9. Concealer (determine shade when pre-profiling) 10. Foundation—1st option 11. Foundation—2nd option 12. Foundation—3rd option 13. Beauty blotters 14. Mascara tube and sample wand 15. Eye liner 16. Oil-free eye makeup remover

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Perfect Start is your 1st 5 parties! This is the best possible way to get your business launched. Perfect start helps you to perfect your party skills and get parties booked outside of family and friends. As you begin, you will quickly develop your initial customer base to start your reorder business! AS a member of the perfect start club, you will earn the pres-tigious P.S. pin. This will be the first of may awards you receive in your exciting career. Membership in this prestigious club is your first step toward advancement with Mary Kay.

The Perfect Start ChallengeThe Perfect Start Challenge Book 8 to hold your 1st 5 parties in 2 weeks!Book 8 to hold your 1st 5 parties in 2 weeks!

PPPERFECTERFECTERFECT S S STARTTARTTART P P PARTYARTYARTY LISTLISTLIST Date/Time of Party: HOSTESS NAME: HOME #: CELL #:

________________ _______________________________ _____________ __________

________________ _______________________________ _____________ __________

________________ _______________________________ _____________ __________

________________ _______________________________ _____________ __________

________________ _______________________________ _____________ __________

________________ _______________________________ _____________ __________

________________ _______________________________ _____________ __________

________________ _______________________________ _____________ __________

TURN INTO YOUR DIRECTOR TURN INTO YOUR DIRECTOR TURN INTO YOUR DIRECTOR –––SHE WILL CALL AND THANK YOUR HOSTESSES!SHE WILL CALL AND THANK YOUR HOSTESSES!SHE WILL CALL AND THANK YOUR HOSTESSES!

* PRIZE * PRIZE * PRIZE * #3

Win prize #3 when you fill in and return to your director & recruiter before your Perfect Start begins

Name: ____________________________________________________ Date : _________________________________________________

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Power Start Plus–Perfect Start, Power Start & 6 practice interviews

1,2,3 Start!1,2,3 Start! PERFECT START– book 8 / hold 5

Power Start– 30 faces/30 days

BOOK 8 TO HOLD YOUR BOOK 8 TO HOLD YOUR BOOK 8 TO HOLD YOUR FIRST 5 PARTIES FIRST 5 PARTIES FIRST 5 PARTIES

In 2 weeks from the date of the first party And win your prestigious PS pin!

Have a total of 30 faces try the product at your parties/practice facials in 30 days

And win your beautiful glitter PS pin!

For accomplishing 1.Perfect Start, 2. Power Start and sharing M.K. Marketing information with 6 people in 30 days from the 1st party (fact sheets must be submitted to your director) *see the MK info sharing page

PRIZE * #4

PRIZE * #5

PRIZE * #6

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Name: Name: Name: Name: Name:

Name: Name: Name: Name: Name:

Name: Name: Name: Name: Name:

Name: Name: Name: Name: Name:

Name: Name: Name: Name: Name:

1st

Class

2nd

Class

3rd

Class

4th

Class

5th

Class

Book 8 classes to hold 5 within a 2 week period.

Recommended that you pre-facial your 8 Hostesses and that can be all at 1 time.

It can also count as 1 of your 5 Parties!

Circle each one who listened to Marketing info - for Power Plus (6)

Name: Name: Name: Name: Name: Name: Name: Name:

1st Eight Hostesses Booked!

Book 8 to Hold 5 and have a total of 30 faces done! 30 Faces/30 days30 Faces/30 days–– Power Start Tracking Power Start Tracking

Your Name:

___________

___________

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GET YOUR FRIENDS EXCITED ABOUT WHY YOU ARE EXCITED!

Marketing Info, Recruiting, Interviews, Team Building appointments… All these terms are used to describe what to say when someone wants to know more about a Mary Kay business.

My most important task is to equip you for success from the start. I want you to feel confident in sharing info when these situations arise in your business. Plus, you will better understand how the company work after you have listened to the information several times!

The best way is for you to listen to me sharing info and work on some of the most common responses.

By having a core team who understands how Mary Kay works, you will have a great advantage in find-ing your 1st team member. Aren’t you glad to know that we have a great Team Building Notebook that is a step by step book to use on all your appointments.

1. Your 1st Challenge is to listen to your Unit or our National’s MK Facts Hotline.

Ph # (641) 715-3900 Code 48851

1. Have 5 women (18+) who are part of your “cheering squad” listen to the call.

2. After the call, she will call you with the password and you can offer her a small gift for taking the time to help you with your training.

3. Next have her fill out the questionnaire either in person, or you can survey her on the phone. Turn these into your director for a prize.

4. Get your recruiting Notebook from your Director

It will help you greatly if you have these 1st 5 done before your business Debut!

That way you will have a core group of talent scouts or maybe even your 1st team member!

You may want to especially consider someone who lives out-of-town or out-of-state from you!

Be sure to use the script on the next page...

Sharing MK Marketing InfoSharing MK Marketing Info

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Hi,___________ this is ___________, brand new beauty consultant with Mary Kay. Do you have a minute? The reason why I’m calling is I have a challenge to begin learning about our company and sharing information on how our company works and how we earn cars! My director suggested that I ask the 5 sharpest women I know and I immediately thought of you. I realize this is something you may never consider doing, and that’s fine—my challenge is to simply have you call into a recorded line and listen to my National share company facts. After the call you will get a password for a gift from me and all you have to do is answer a questionnaire. Is there any reason why you couldn’t help me? When would be best for you to call, Today or Tomorrow?__________________ (get a specific time she will call so you can follow up and get the facts sheet info.)

*Will you allow me to practice with you on a 3 way call? (this way you can listen, train and get her feedback by being assured she calls in for your challenge. Use your Recruiting Notebook to follow along.

How to set up a MK info line call How to set up a MK info line call

* PRIZE * PRIZE * PRIZE * #7

5 people must listen to the entire recording and complete a questionnaire and WIN prize #7

Your Name: _______________________________________________

Date Completed : ___________________________________________

1. NAME:______________________________

ADDRESS:_____________________________

_____________________________________

HOME #:_____________WORK ____________

CELL #: ______________

2. NAME:______________________________

ADDRESS:_____________________________

_____________________________________

HOME #:_____________WORK ____________

CELL #: ______________

3. NAME:______________________________

ADDRESS:_____________________________

_____________________________________

HOME #:_____________WORK ____________

CELL #: ______________

E-MAIL:_______________________________

4. NAME:_____________________________

ADDRESS:_____________________________

_____________________________________

HOME #:_____________WORK ____________

CELL #: ______________

E-MAIL:_______________________________

5. NAME:______________________________

ADDRESS:_____________________________

_____________________________________

HOME #:_____________WORK ____________

CELL #: ______________

E-MAIL:_______________________________

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* PRIZE * PRIZE * PRIZE * #8

Win prize #8 from your director for turning in this completed form! Be sure to fill in the outline with your personal story. You may need to add a page . Keep a copy!

Enthusiastically tell a 3 to 5 minute personal story mentioning the benefits that appeal to women such as flexibility, being your own boss, income potential, personal growth, tax breaks, and imple-menting all of the following information.

The outline will help you create your own “Cracker Jack” recruiting talk or “I” story. Be sure to use all six of the following points when sharing your story.

My Cracker Jack Recruiting Talk Be sure to implement all 6 points from the outline on front into your talk

1. People often ask me why I got started with Mary Kay. I’d like to take a few minutes to share my Mary Kay story. I love my career for so many reasons, but what really attracted me to Mary Kay was ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2. “Would you believe that beginning consultants in our national area average $10—$20 per hour and

many within a short time begin earning $30—$50 an hour. Many of our area consultants average $70—$100 per hour. Some of my sales have been_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Cracker Jack Recruiting TalkCracker Jack Recruiting Talk

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3. “Did you know that there are many women in Mary Kay earning $50,000—$100,000 and $200,000 per year. There are many millionaires in Mary Kay and our National Sales Director is one of them. She lives in Lafayette, Louisiana and was teaching school before she signed up.

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4. “Do you realize that in Mary Kay, we hand select the people we want to work with

and we don’t go door to door? We look for women with clean spirits, warm hearts, and a willingness to work. By the way, I am building my team in this area, so I’ll be watching you and perhaps I’ll pick one or two of you to share some information with.”

5. “You know, Mary Kay tells us that there is always at least one person at every

party or at facials who would enjoy our career. I have no idea who you might be, but watch me tonight and, if you think you might be interested in hearing more, I’ll give you some information to take home. Mary Kay may be something for you. But, don’t you agree that you at least deserve to have enough information to make that decision? I’ll be watching you and perhaps I’ll pick someone who I think would be good doing what I do. Who do you think she is? (pause and listen)

6. “You might know of someone who would be good at doing what I do. By referring someone to me who becomes a qualified consultant you will receive a $50.00 shopping spree in Mary Kay products from me!”

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Your Business DebutYour Business Debut The Purpose of a Business Debut is:

1. To sell sets and establish your first customer base while provide you the opportunity to “Learn while you Earn” $$$

2. To secure future bookings to start your business

3. To assist and train you in sharing MK Career information and possibly finding your first team members.

• Your best business debut is your first Skin Care Class (party)

• Your recruiter can hold it with you or you can do it yourself! In order for your recruiter to hold, you must have at least a qualified level of inventory. For Star Consultants, your director may attend at the end to assist with closing /Marketing.

• If your recruiter holds it, be sure to be completely prepared as she is giving you her time to help you to get started. Please be prepared in advance to reap the rewards!

Things to do:

1. Make personal phone calls to invite your guests. Only send out invitation postcards and/or e-cards as reminders. Sending cards alone will not be effective. To ensure success you will want to call and personally invite each guest.

2. Make sure you have a list of guests names and phone numbers 5-7 days before the party and give a copy to your recruiter.

3. Pre-profile every guest. Ask your recruiter/director to call 1 with you.

4. Prepare 8 hostess packets

5. Make Reminder Calls to each guest If you are serving as your own hostess, keep in mind that, chances are, your friends and family are coming mainly to help you! Your attendance will be in direct proportion to the number of guests that you personally speak with 24 hours prior to the event. Remember, if they cannot come to your business debut, you’ll want to either schedule an appointment with them and/or invite them to the next unit event.

6. Create your OPEN DATE CARD. Mark your datebook with everything that you have going on in your life. Then identify 8+ blocks of time that are available for Mary Kay business within 2 weeks following the Debut. Now list dates and times you want to fill with MK appointments on your Open Date Card.

To print out: (can be found on www.nsdwilda.com)

1. Print 12 close sheets (found at www.NSDWilda.com ) and put in page protectors

2. Print out the Booking envelope game “Deal or No Deal/book to look” and study the instructions. Prepare the envelopes for the party.

3. Print out 5-10 Team Building Packets

4. Print out the Recruiting Notebook and put it together (www.NSDWilda.com)

5. $10 gift certificates

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Before the debut:

1. Pre-fill trays for each guest and select her color card (use the info you get when pre-profiling)

2. Set place around table for each guest leaving space at the head of the table to conduct class.

3. Have a table or chair for recruiters supplies and roll up bag near table.

4. Put Open Date card on table.

Food / Refreshments:

1. Keep it simple. A few items to snack on is better than a big spread. Keep the purpose on Mary Kay.

2. Please consider NOT serving alcohol. Most especially, don’t consume any yourself.

3. Friend/ Family Member – Someone other than you needs to run the kitchen and the food (you are not making $ in the kitchen this day)

Order of Events

Be sure to follow along the class observation checklist if you are observing

1. Ribbon cutting— put a pink ribbon across the bag, cut it open and have fun!

2. Introductions—Ask everyone to introduce themselves telling:

*Your name *What you do during the day? *How you know the consultant? *One reason why you believe she will be successful?

3. Present new consultant with MK pin. Share your first big goal with Mary Kay

4. Begin Skin Care Class using Flipchart (flipchart note pages available on www.NSDWilda.com)

6. Hand out hostess points sheets and explain.

5. Close the class using the Close sheet (instructions and script available at area website)

6. Have helper begin serving refreshments and dispense Satin Hands

7. Ask everyone to finish filling out Profile cards and Mary Kay Customer Questionnaire (back of close sheet) Do 1 drawing for Gift Certificate at end with these

8. If recruiter is present, she will begin individual consultations. Be sure to go along to ob-serve her and take notes.

9. Drawing for gift certificate from questionnaires

10. Offer 3 more chances to win for anyone who stays to hear some MK Info with your recruiter/Director

Marketing

1. Don’t make judgments on who would/would not be interested in a Mary Kay business. No one may be interested and that’s ok– just ask them to listen. The best way to share with every-one!

2. During this time the recruiter /Director will present the Recruiting Notebook. Have yours handy to follow along.

3. Let the guest know that you have a challenge to present information to 5 people to earn her Pearls of Sharing Earrings.

4. Have a recruiting packet for each guest (www.nsdwilda.com) and have them fill out the Fact sheet in the packet. Do a drawing from the sheets for (3) gift certificates!

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Pre-profiling is A MUST for a successful class/party!

• What is Pre-profiling? It’s calling each guest at least 3 days before the class to ask her these questions > about her skin so you may prepare her tray and color to try in advance.

• Some hostesses may wait until the last moment to invite people. By getting the guest list 3-7 days in advance ensures she will begin inviting early enough to have several guests present.

• Allows the opportunity to “sell” the appointment by telling them what the hostess is working for and what’s in it for them!

• The end result will be more guests, more bookings, more prospective team members. • It allows you to prepare ahead of time and it will save you 30-45 minutes + at your presentations! PRE-PROFILING SCRIPT: “Hi ___, this is ___ and I am a friend of (hostesses name). I am with Mary Kay Cosmetics and I will be con-

ducting the party on ____. (hostess) tells me that you have a reservation for her party on _________.” (Wait for a response.) If she says maybe- say

“Oh ___, I’m sorry, I thought you had a reservation. When will you know for sure? Can I go ahead and get this info and I will call you back ___________to see if I need to make your tray.”

If yes say, “GREAT! You know _________(the hostess) is really working to win __________ and she gets points just for you participating in the program. Do you have a quick minute for me to ask you some questions about your skin? Great. First of all, ... ( go thru questions 1-5) After asking the question regarding skin tone: You said your skin tone is ____(ex. Ivory)____ would you say you are a light ivory, medium ivory, or dark ivory? (This will help you narrow down the foundation shade.) In the margin of the card write LIPS:LIPS:LIPS: CHEEKS: CHEEKS: CHEEKS: EYES: EYES: EYES: “______________What kind of colors do you like to wear in lip sticks?, How about blush? , What do you like in eye shadows?, Do you want to stick with these kinds of colors or try something new?

______ Thanks for your time. I have some shades that I think you will love and I can’t wait to get your opinion. I’ll have your tray set up with the proper products for your type of skin before you arrive. We will get started at __ on ________ Do you have any questions? Let me give you my number if some-thing changes or if you’d like to have a friend join in if we have an opening…___ We will also have and on-time drawing, so be sure to be there early!~Can’t wait to meet you!”

PrePre--ProfilingProfiling

Lips

:Li

ps:

Lips

:

chee

ks:

chee

ks:

chee

ks:

ey

es:

ey

es:

ey

es:

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When Holding Classes, You Should Have 3 Goals per Class and 3 Closes per Guest!!

Three Class Goals Goal 1: How many sets can I sell?

Goal 2: How many bookings can I get?

Goal 3: Who will be my interviews at the end of the class? Three 85 Second Individual Class Closes

First Close: 35 Second MK Sets Close

a. 3 Relaxing questions with “Yes” answers: (name), did you have fun? How does your skin feel? Did you learn something new?

b. Driver seat statements: (name), you know your situation a whole lot better than I do...Tell me what’s best for you. I'll work with you either way. (Continue with choice question.)

c. Choice question: Would you rather pamper yourself with the Luxury Set for $499, or the Middle set for $204, or would you rather start with the Little Basics for $104 or $54 (Continue with release statement.)

d. Release statement: Which ever is best for you is fine with me. (Keep quiet and look down!!)

Second Close: Booking From a Skin Care Class

_________________, at every class, I always select a couple of people I would like most to have as my future hostesses and today I have selected you! I think you’d be Great! Tell me, when we get together for your follow-up appointment is there any reason why you couldn’t share it with a few friends?

Tentative Booking Approach

Why don’t we set up a tentative date with the understanding that if we need to change the time or date, it’s okay? So, we’ll set that up now and I’ll call you in two days. ___________________, what would be better for you, the beginning of the week or the end of the week? Wednesday or Thursday? 6 or 7 pm?

Third Close: 25 Second Recruiting Appointment Approach

I make it my business to share company information with 100% of my customers. Mary Kay may or may not be for you and that’s okay. Is there any reason why you couldn’t help me with my training by listening to the facts and giving me your opinion? It is totally painless.

Closing TipsClosing Tips

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

RROLLOLL--UPUP BAGBAG

#1

#2

#3

#4

To present sets at your parties and facials. Package

this way to assist in pre-senting the set

#1 #2 #3 #4

Compact Filled with colors of your choice:

* 3 Eye Colors * 1 Powder Perfect

Blush * 1 Lipstick * 1 Dual-End Applicator

* 1 Cheek Color Brush

Age Fighting Lip Primer Mascara--Black/Brown 1 Eye Brow Liner Lip Liner Pencil Eye Defining Pencil Concealer MK Mineral Powder w/

Brush MK Signature Eye

Primer

Bronzing Powder Black Mascara Lip Gloss 1 Eyebrow Pencil (Blonde) Liquid Eye Liner

Eye Make-up remover

Gift for starting with

this set today Any 3, 2, or 1

customized skin care product

At 1/2 price

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

Name:_____________________________________________________

Address: ___________________________________________________

City :________________________ State _____ Zip _______________

Home Phone: _________________ Best time to call? ___________

Cel Phone: __________________ Current occupation: ________

____________________________________________________________

Consistent

Detail Oriented

Perfectionist

Critical

Influencing

People oriented

Loves to talk

Motivational

Enthusiastic

Dominate

Results Oriented

Makes quick deci-sions

Steadiness

Family Centered

Loyal

Slow to change

Since Mary Kay products are not sold in stores, my business grows on the referral basis from customers like you who love the products and enjoy my service. Who do you know who deserves some pampering time with a Mary Kay makeover?

1. Name __________________________ Phone # __________________________

2. Name __________________________ Phone # __________________________

3. Name __________________________ Phone # __________________________

4. Name __________________________ Phone # __________________________

5. Name __________________________ Phone # __________________________

Who do you know who would be Who do you know who would be Who do you know who would be good doing what I do?good doing what I do?good doing what I do?

Name _________________________________

Phone # _______________________________

Name _________________________________

Phone # _______________________________

GIFT CERTIFICATE

Amount: $50 In FREE Mary Kay

To: YOU

FROM: ME!

For referring someone to me who

becomes a qualified Mary Kay consultant

OPINION POLL

From time to time we ask our customers to

model new color looks at our unit meetings. Would you be willing to be a Glam-our model?

______YES ______MAYBE

Would you like to earn extra money while working your present job?

______YES ______MAYBE

If a career in Mary Kay could help you achieve what you want out of life, would you

Which set do you prefer starting with? *1. ____Luxury Set *3. ____The Miracle Set *2. ____Miracle and More *4. ____The Little Basic

At your check up facial, how many people would you like to share it with? ____1-2 friends ____3+ Friends and win points towards free product

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD

Skin Care Class Observation SheetSkin Care Class Observation Sheet

Check off each item as they happen and write any notes about what you observe.

_____She arrives 1/2 hour before the scheduled class time

_____The consultant kitchen coaches the hostess?

_____Consultant begins the 4 point recruiting plan by asking hostess “Who’s coming today who would en

joy doing what I do...How about you?”

_____Consultant asks the hostess to watch her and give her opinion at the end of the class

_____All guests are pre-profiled and trays are pre-filled. Setting the table takes _____ minutes.

_____Open date card is on the table.

_____The consultant does “meet and greet” with the guests and asks if they pre-booked?

How many guests pre-booked?____________

_____Observe how the consultant begins on time with a welcome and opening. What was your impression?

_____Consultant introduces the Hostess points system at the beginning of the class (with handouts for

each guest) and recognizes the hostess for credit accumulated thus far.

_____ Consultant gives her 3-5 minute cracker jack recruiting talk on career page of flipchart. What did

you observe about her talk?

_____ Notice how the consultant offers a $50 gift certificate for referring someone who becomes a qualified

beauty consultant.

_____How does the consultant keep the pace of the class moving? Did you notice how she moves

quickly and smoothly through the product, having guests try as she explains benefits?

_____What helped the consultant maintain control and stay on track in spite of conversation?

_____ Notice how the consultant used the flipchart.

____ Presentation of 100% satisfaction guarantee

____ At what point did the consultant play the referral game?

* PRIZE * PRIZE * PRIZE * #9

Win prize #9 from your director when you complete this sheet

It is highly recommended that you observe 3 Skin Care Classes.

1 observation can be your own Business Debut if your recruiter is conducting it for you.

In order to count as an observation, you must in fact observe her and be watching for the following important skills...

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_____ Did the consultant play a booking game like the envelope Deal/No Deal? _____ Did she have the

hostess offer the envelopes to the guests? _____ How many bookings did she get? _____

_____ How was her Open Date card handled?

_____ Watch the introduction of Glamour being introduced briefly. Did the consultant do a ‘face to face

race” to speed up glamour application. Did you notice how she reinforced these were “learning

colors” and more color tips / choices can be done at 2nd appointment or Glamour Class.

_____ Take note of the “Basic Close” what words did the consultant use to reaffirm the benefits of the set

_____ Did you hear the hostess using the 12 reasons for a second facial all through the class or did she

have the hostess share them? Which way do you like better?

_____ Was the consultant meet her goal of finishing the skin care and color presentation in 45-55 minutes?

_____ Notice how the Consultant distributes close sheets to each guest.

_____ Did you notice how she instructs guests to remain seated while hostess clears table.

_____ Watch her present the “table close” naming each set / prices and buying options

_____ Notice the presentation and “romance” of the Roll-up bag showing each set starting with the luxury

set and taking away until you are left with the little basic.

_____ Notice how the consultant explains the private consultation & take lead in calling guests 1 at a time?

_____How was delivery of the product handled? Did the consultant ask the hostess to pick up and deliver

in exchange for extra points.

_____ Did the consultant have a 2nd roll up bag to leave on the table?

_____ Did hostess instruct each guest to complete their customer profile, answer the customer question

naire on back of the close sheet and try satin hands and fragrances while others were in private

consultations?

_____ Did you notice where consultant had close sheets, hostess packets, recruiting packets and open

date card in private consultation area?

_____ Was the consultant able to spend at least 15 min. with each guest in private consultation?

_____ How did the consultant coach all the guests who booked? Individually or as a group?

_____ How did the consultant share Company info using the recruiting notebook?

_____ What info did she leave with the guests who listened?

_____ Did you notice how easy it is to get the facts sheets from each guests when you do a drawing?

_____ Did the hostess take advantage of the Preferred Hostess Program and book her next party?

_____ How did she handle issuing the points to the hostess? Did she talk about the bookings and what

happens if they don’t hold?

Your overall thoughts:

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Image and EtiquetteImage and Etiquette

MAKE-UP: You are in the Glamour Business and your make-up needs to show it! That means eye shadow, concealer, eye liner, mascara, brow pencil, lipstick, lip liner, and powder/foundation for that “finished” look—and all of the above beautifully blended so there are no harsh lines and you have a totally polished looking face. Of course, nails are always neatly polished even if you only use a clear coat of polish! Do a 30 second head to toe check before each appointment. Touch up make-up and strive to have some glam-our make up on at all times. You are in the beauty business.

CLOTHING: A dress, a business suit, a skirt and blouse, or beauty coat, or company attire (Red Jacket with a black not too short skirt, hose, and black pumps) to EVERY Mary Kay function....(.regardless of weather), every sales meeting, workshop, business debut, skin care class or facial is always your best choice. The Mary Kay beauty coat is a great item to wear and is truly a must! A great warm chatter tool. Wear it grocery shopping, running errand, as well as for classes and facials and you will have people asking you for your business card!

TELEPHONES FOR YOUR BUSINESS:

You will want to be assured that you are the only one answering Mary Kay calls and pulling messages from your answering device/system. It is of ut-most importance that you return calls promptly. You want a professional way to answer your calls.Young children answering and/or walking away and leaving the phone off the hook... might not create the professional impression you are choosing to make! Children (and husbands) can be taught how to answer politely and to get you in a manner that will impress your customers (the mute button is great for this – “hold please”). You also don’t want to lose product orders or credit card information due to a family member “forgetting” to relay an exact message in a timely manner.

• Consider changing the message on your home/cell phone to “Hello you have reached the ______ residence and the Mary Kay business of ______. Please leave us a message or your Mary Kay order and we will return your call.”

• Create a separate message using a second mailbox on your answering machine or voice-mail.

• You may want to consider using a separate physical line for your Mary Kay business with voice mail system so customers don’t get a busy signal

• Or you may want to use your cell phone for business. This way you are reachable where ever you are and no one else answers your calls or takes your messages.

♥ Mary Kay Image is an attitude of confidence that comes with being professionally dressed.

♥ Mary Kay Image is also a code of ethics that we strive to uphold be-cause Mary Kay herself was very se-rious about the image that we pro-ject to our community by the words we say, the way we treat others around us and our attire.

♥ The more professional you feel and act, the more professional you be-come and the more you sell!

♥ You never have a second chance to make a good first impression, so dress, make-up and personal presen-tation are most important.

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FOR MK EVENTS:

RED JACKET STATUS-If you are in a Red Jacket it is important that you attend Mary Kay functions wear-ing that red Jacket with a black skirt and white blouse if you are a Red Jacket, Team Leader, or Grand Achiever, and a black blouse if you are a Future Director or DIQ. Don't ask for exceptions....be exceptional.

GUM-Watch out for gum chewing in public....especially if you are conducting a class or talking in front of the group. Gum can be very distracting and is not professional.

ALCOHOL-We are not to have any alcohol at any Mary Kay function it keeps us acting our best in a work en-vironment.

GUEST ATTIRE-It is our job to coach our guests at functions that the meeting attire is professional dress and they will probably feel more comfortable if they do not have on jeans or sweats. They will appreciate your honesty, because no woman likes to go to a place she’s not familiar with and be underdressed. It’s your job to coach them and they will appreciate you.

CEL. PHONES-For meetings Please take care to turn off your cell phone before entering your Mk function. It is very distracting to the speaker and very rude to those around you. If you absolutely must keep it on for a phone call then please silence it quickly leave the room to talk. You'll also want to coach your guests on this

CHILDREN-Please don't bring small children to meetings and asks your guests to do the same. Children are precious and we all love them but a sales meeting atmosphere is not an appropriate place for a child. We can not expect them to act like adults and be quite, because they are not.

PUNCTUALITY—Strive to arrive 5-10 minutes early to events, meetings and appointments.

JEWELRY: Wear no more than (3) pins at a time. Always wear your Mary Kay pin and ladder of success with pride. They will create conversations that will lead you to new business.

BLACK SUIT:

Dress for SUCCESS! Wear a dress, suit, or skirt and blouse. No pants please! Buy a “million dollar” black suit, one that makes you feel like a million bucks but it doesn’t have to cost a lot! Think ahead and bring your suit or skirt with you if necessary and you can change in the bathroom before the meeting.

HEM LINES:

Find a hem length

that is suitable for you even if you have beautiful legs, a profes-sional skirt length is never more than 2 inches above the knee. At the same time, mid-calf hem lengths will make you look dowdy. In fact, your skirt hem should always come to one of the thin-nest parts of our leg (ankle, just below the knee, or just at the top of your knee. Remember, the hem is a horizontal line and you don’t want to put that on the wide part of your leg. Before you determine the length of your skirts, sit in a chair in front of a full length mirror and check it out. If you tend to cross your legs when sitting, try doing it in front of the mirror and see what happens. Generally the most flattering skirt length is that which crosses the smallest part of the leg.

SHOES: Nice quality black pumps are the best. Always closed toe shoes. Shoes should always be the same color or darker than your hem line.

HAIR: Go to a top notch professional hairdresser who keeps up with current cuts. Remember your hair style affects your self image

and gives overall polished professional image.. Make sure your cut is current. If you have not received a compliment on your hair recently, consider a new style or stylist!

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When choosing your shoes, go for the style that feels best. Whether it’s the highest heels or simple low-heeled pumps, there are plenty of options that look great and feel wonderful, too.

Recommended: • Black Suit with white

blouse or

• Beauty Coat with lined black skirt

• Black suit skirt with white blouse and/or Red Jacket*

• Hose

• Closed toe heels

Why not wear Pants?

Mary Kay always taught us that our image is a very important aspect of being a professional busi-ness woman. Ours is a very feminine business. We con-tinue to carry on the tradi-tion of our core values that have made this company great!

*Must qualify for Red Jacket status with 3 active team members

Appropriate attire for all Mary Kay meetings and functions

Accents can add the perfect touch to any professional outfit. Feel free to wear your Mary Kay® Ladder of Success pin and any other recogni-tion jewelry. Just remember to wear them in moderation. You don’t want your accessories to detract from the

wonderful products you’re selling.

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DEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKETDEKERLEGAND NATIONAL AREA WELCOME PACKET———UPDATED BY DANA D. UPDATED BY DANA D. UPDATED BY DANA D. BLANCHARDBLANCHARDBLANCHARD