Defense Communities September/October 2011

The Magazine of MiliTary housing, lodging & lifesTyles

DefensecommunitiesSEPTEMBER/OCTOBER 2011 www.phma.com

Raising the bar for on-post hotels page 12

21st century locking systems page 28

The benefits of overseas assignments page 49

BuildingCOMMUNITY

Unaccompanied Personnel Housing offers a support network for wounded warriors

CONTENTS

2 DefeNse COMMUNITIes

38 Taking Care of Their Own Residents at Fort Stewart’s Marne Point in Georgia provide social support to wounded warriors. By Stephanie Clair and Joel Jacobs

42 Built to Fit The design team creating an Army Lodge at Fort Benning, Georgia, strives to complement the hotel’s surroundings. By Brittany C. Williams

12 Beyond the Basics The Privatization of Army Lodging program is bringing new stan-dards for design and service to on-post hotels across the country. By Meryl Large

16 Green Living The Military Housing Privatization Initiative has encouraged development of sus-tainable communities that benefit military families. By Ann Wharton

22 Small Is Powerful Small businesses are crucial to furnishing Base Realignment and Closure 133 in Alexandria, Virginia, on a tight schedule. By Kenneth Wells

28 21st Century Locks Sophisticated electronic locking systems at Fort Belvoir, Virginia, bolster security and offer conve-nience. By Sheila Fate

32 Preventing Child Falls Education and preventive devices are helping military installations protect children from fall risks. By David Warr

34 Swim Safely Pool enclosure systems provide recreation and promote the well-being of service members and families. By Michael Crowder, CSI, LEED AP

38

SPECIAL SECTION: PRIVATIZED AND TRADITIONAL HOUSING AND LODGING

16

sePTeMBeR | OCTOBeR 2011 3

A Publication of the Pro fes sion al Hous ing Man age ment Association

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Defense Communities (ISSN #1088-9000 USPS #004-502) is pub lished bi month ly by Stratton Pub lish ing & Mar ket ing Inc., 5285 Shawnee Road, Suite 510, Alexandria, VA 22312-2334, for the Pro fes sion al Hous ing Man age ment As so ci a tion, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA mem bers re ceive this pub li ca tion at the an nu al sub scrip tion rate of $30.

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Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: [email protected].

Publisher

Editor

Managing Editor

Contributing Editor

Editorial/Production Asst.

Art Director

Debra J. StrattonBirgitt SeymourLisa JunkerSabrina HicksTeresa TobatJanelle Welch

Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, prod-ucts, and services. It provides a forum for members to share les-sons learned, news and events, and training opportunities and updates.

The Magazine of MiliTary housing, lodging & lifesTyles

DefensecommunitiesDefensecommunitiesSeptember | October 2011 u Volume 22, Number 5 u www.phma.com

Please send your articles for Defense Communities to

Birgitt Seymour at [email protected].

NEXT EDITORIAL DEADLINE:January/February: November 4

March/April: February 13

DEPARTMENTS

4 President’s Messagen PHMA President Del Eulberg recognizes and celebrates excellence.

9 Association Newsn Defense Communities honored with Award of Excellence; PHMA announces its scholarship winners.

51 Military Marketplacen Check out this go-to resource to find compa-nies that provide products and services to the mili-tary housing and lodging industry.

53 Advertising Index

54 PHMA Corporate Sustaining Members

FEATURES

43 The Right Tools These electronic resources can help you organize emails and communicate more effectively. By Mark Faust

45 Life’s Choices Follow these three rules to become more accountable and happier. By Mark Towers

47 Social Media to the Rescue Take advantage of social media tools to improve internal com-munications. By Tom Gibson

49 The Overseas Experience The personal and professional benefits of an overseas assign-ment outweigh the risks. By Ron Uecker

ABOUT THE COVER Pictured: The Marne Point commu-nity offers a caring support system for wounded warriors in Unaccompanied Personnel Housing. For more, see page 38 of Defense Communities. Cover photo by Captain LeighAnn Brown.

43

Defense Communities Receives Award of ExcellenceMagazine achieves recognition in national competition

By Birgitt Seymour, Editor

AssOCiATiOn nEws

PHMA is proud to announce that it has been awarded a 2011 Award of Excellence for its work on Defense Communities. APEX 2011—the

23rd annual Award for Publication Excellence—is a competition that recognizes outstanding publications from newsletters and magazines to annual reports, bro-chures, and websites.

The awards are based on excellence in graphic design, quality of editorial content, and the success of the entry in conveying the message and achieving overall commu-nications effectiveness. The PHMA publication competed

with more than 3,300 entries in 130 categories.

In previous years, Defense Communities has won four Awards of Excellence in various categories. The 2011 award was in the Media Kit category.

As a special thanks, PHMA acknowledges that con-siderable credit for this prestigious award goes to the contributing authors who shared their subject matter expertise, writing skills, and valuable time; Stratton Publishing & Marketing Inc.; and its associates, especially Art Director Janelle Welch.

We thank you! n

Northrop Grumman Technical Services focuses on providing premier engineering and systems support to the military services through dedicated, experienced personnel who fully leverage technology and knowledge management to assist our customers in executing on-time and within-budget programs. In military family and unaccompanied housing, our personnel provide leadership and expertise in housing operations, policy development, training and education, privatization initiatives, financial budgeting and execution, General Officer Quarters management, and operations and contracting support. Additionally, we are actively supporting a wide range of installation facility management programs, such as energy, emergency management, contingency operations, project planning and programming, utilities privatization, fire protection, and pavements. For additional informa-tion, please contact Joe Munter, NG Senior Manager, at [email protected], 703/414-3714.

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10 DefeNse COMMUNITIes

AssOCiATiOn nEws

1st Place: $3,000 to Drayton Hammond, gradu-ate student, South Carolina College of Pharmacy, PHMA Member Charles Hammond

2nd Place: $2,500 to Kylie Hayes, freshman, Mississippi State University, PHMA Member Rhonda Hayes

3rd Place: $2,000 to Kameel Isaac, freshman, The University of Texas at San Antonio, PHMA Member John Busca

3rd Place: $2,000 to Laura Harris, senior, Virginia Tech, PHMA Member James C. Harris II

4th Place: $1,500 to Scott Kellett, junior, Temple University, PHMA Member Clifford Kellett

5th Place: $1,500 to Alexandra Bass, sophomore, The University of Texas at Austin, PHMA Member Timothy Bass

6th Place: $1,000 to Christina Marie Fontanos, undergraduate student, University of Maryland College Park, PHMA Member Suzanne M. Harrison

7th Place: $1,000 to Jessica Jo de Ruiter, second degree, Kapiolani Community College, PHMA Member J.O. Park

Sara Elizabeth Elkins, freshman, University of Vermont, PHMA Member Anthony Elkins

Samantha Gene Wilson, freshman, University of New Haven, PHMA Member Donna Wilson

Megan E. Seymour, junior, University of Evansville, PHMA Member Birgitt Seymour

Deborah Finch, undergraduate student, Webster University, PHMA Member Deborah Finch

Jeff Hurd, undergraduate student, Anne Arundel Community College, PHMA Member Carol Hurd

Mishtwon Crute, undergraduate student, Old Dominion University, PHMA Member Shelia Crute

Caitlin T. Hayes, senior, James Madison University, PHMA Member Rhonda Hayes

Aaron Kellett, freshman, Temple University, PHMA Member Clifford Kellett

Kelsea Jordan Bolden, junior, University of Virginia, PHMA Member Ivan G. Bolden

Rachel N. Beck, freshman, The University of Texas at Austin, PHMA Member Sheryl Faust-Beck

Andrea Malm, graduate student, Wayland Baptist University, PHMA Member Andrea Malm

Eleni Richmond, senior, James Madison University, PHMA Member Elijah “Wilkie” Wilkerson

James C. Harris III, junior, Virginia Tech, PHMA Member James C. Harris II

James Kellett, law student, Earle Mack School of Law at Drexel University, PHMA Member Clifford Kellett

PHMA Announces 2011 Scholarship Winners

The PHMA Scholarship program is an annual event awarding scholarships of up to $3,000 to members in good standing or their immediate family members. Applicants must be prospective college freshmen or full-time col-lege students in good academic standing taking a full course load.

Candidates were evaluated on academic performance, academic and professional goals, essays, and other comments relative to the selection process. Congratulations to these deserving scholars, and many thanks to all of the generous PHMA members who make this worthy program possible.

Shannon Keating is the PHMA Chapter Services Coordinator. Reach her at [email protected].

By Shannon Keating

$500 awarded to the following applicants:

12 Defense Communities

Lend Lease, the global prop-erty and infrastructure group leading the Army’s lodging privatization program, has

introduced updated interior design principles that, together with new and improved guest services, are creating a new standard in on-post hotels across the country.

In August 2009, Lend Lease (US) Public Partnerships assumed owner-ship of more than 3,200 hotel rooms located across 10 Army installations and, together with its operations part-

ner IHG (InterContinental Hotels Group), became the first to begin operations under the Privatization of Army Lodging (PAL) program, a public-private venture established as a means of revitalizing on-post tran-sient housing facilities for soldiers, their families, and all official govern-ment travelers.

In September 2010, Lend Lease was asked to implement the second phase of the PAL program, to renovate, develop, operate, and sustain on-post lodging facilities at an additional 11

installations throughout the United States and Puerto Rico. This phase conveyed approximately 5,000 more rooms to the project, bringing the total inventory to more than 8,200 rooms across 21 installations.

Leveraging Lend Lease’s vast experi-ence and success within the Military Housing Privatization Initiative, paired with IHG’s internationally recognized customer service, guests of the proj-ect’s on-post hotels, IHG Army Hotels, experience an enhanced quality of stay with amenities, services, and standards

Creating new standards for design and service in on-post hotelsBy Meryl Large


Beyond the Basics

Lend Lease is bringing select hotels up to the standards required for IHG’s Holiday Inn Express brand, selected for its “Inspired Simplicity” design philosophy.

Phot

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urte

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anie

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er

Extended-Stay Hotels Added to DoD Housing Inventory

Adapted from a press release

tDY Lodging announced the addition of 83 hotels to the corporate lodging system designed for short-term DoD housing and government travel. As one of the largest nationwide providers of long-term corporate housing, tDY added the new hotels to its rapidly expanding corporate housing reservation system because of their proximity to major mili-tary installations.

matthew foster, a u.s. Army veteran and founder of tDY Lodging, stated, “We’re pleased to see the expansion of extended-stay hotels within our military and DoD lodging program. extended-stay hotels offer a kitchen and dining area in addition to a standard room, making this type of corporate housing a very appealing option for government and military travelers.”

All 83 of the newly added extended-stay hotels are now available through tDY Lodging’s DoD lodging program in addition to hundreds of existing hotel chains and corporate housing compa-nies currently participating. tDY Lodging connects travelers directly with per diem rate housing providers as a free service to the government, saving the DoD travel budget millions of dollars in the process.

some of the featured extended- stay hotel locations include macDill AfB Lodging near special operations Command headquarters in tampa, florida; fort Benning Lodging for travel-ers to the Army infantry installation in Columbus, Georgia; and Washington, D.C., DoD Lodging for travelers to the Pentagon and nearby locations in maryland and northern Virginia. Government travelers can reserve rooms at any of the newly added 83 extended-stay hotels directly through tDY Lodging.

IHG Army Hotels and TDY Lodging are separate entities. Lend Lease and IHG Army Hotels share no affiliation wtih TDY Lodging.

tailored to meet their needs.“Our focus is simple: to improve

the quality of stay for all guests of IHG Army Hotels,” said Charlie Smith, General Manager, Portfolio Operations—Lodging for Lend Lease (US) Public Partnerships. “Together with IHG, we provide our service men and women, their families, and all government travelers with the ameni-ties and services that they not only need but that they deserve. We are honored to have been chosen by the U.S. Army to lead the PAL program and proud to be creating a new stan-dard in on-post lodging.”

Inspired designAcross the portfolio, facilities are receiving significant upgrades and renovations to include bringing select hotels up to the standards required for operating under IHG’s Holiday Inn Express brand. Lend Lease select-ed the Holiday Inn Express brand for its “Inspired Simplicity” design philosophy, which allows for a self-reliant and empowering hotel experi-ence—principles that Lend Lease and IHG felt would resonate with military travelers.

Each newly renovated hotel with-in the PAL program offers features

tailored specifically toward soldiers, their families, and all government travelers. As one of the most popular Holiday Inn Express design options, and one of the highest rated according to guests of IHG hotels, an “urban” design scheme was selected for the project. Lend Lease selected the design for its simple, tranquil temperament and its appeal to IHG Army Hotel guests, with features such as welcom-ing and fresh color palettes paired with accent walls, contemporary art-work, sleek modern furniture, and neutral carpeting.

In addition to the design, guests benefit from customized amenities that go above and beyond those offered at off-post hotels. Over the first two years of operations, the majority of IHG Army Hotels guests have been soldiers traveling to com-plete training requirements ranging from one to six weeks in duration. Hotels have also been home to a large number of families in a permanent change of station status, who often experience extended stays.

With these types of travelers in mind, weekly barbeque socials aimed at creating a sense of community for guests, as well as complimentary hot breakfast served daily, laundry facili-

Guests of IHG Army Hotels welcome amenities including complimentary hot breakfast served daily, laundry facilities, courtesy on-post shuttle service, and business and fitness centers.

sePtemBeR | oCtoBeR 2011 13


end zone, sideline to sideline, with enough left over to line the team and coach’s areas.

More than 85,000 miles were raised through Lend Lease’s Miles Drive for the Fisher House cam-paign. For every mile donated, the Actus Community Fund, a nonprof-it 501(c)(3), donated 50 cents. Lend Lease exceeded its goal and donated more than $10,000 to Fisher House.

New brands, new opportunitiesAs extensive renovations continue, Lend Lease remains focused on delivering high-quality branded hotels for soldiers, their families, and all government travelers. To date, Lend Lease has spent more than $66.2 million on hotel renova-tions and delivered 1,141 Holiday Inn Express branded rooms across the project. In the near future, Lend Lease plans to incorporate new hotel brands into its growing port-folio, including IHG’s Candlewood Suites. n

Meryl Large is Senior Marketing Manager, Lend Lease. Reach her at [email protected].

ties, and complimentary concierge service, are welcomed additions. Guests also benefit from courtesy on-post shuttle service, business centers, a one-stop global reservations system, and fitness centers, just to name a few. Lend Lease has paid special attention to critical life-safety upgrades and ADA improvements, which are com-pleted across the portfolio.

Each IHG Army Hotels guest has an opportunity to receive Priority Club Reward points for their stays, which can be redeemed for prizes or stays at more than 4,400 IHG hotels around the world. To date, IHG Army Hotels has rewarded more than 100 million Priority Club Rewards points to mili-tary guests.

Community spiritThroughout the delivery of the Army’s lodging privatization program, Lend Lease has maintained its strong com-mitment to sustainability, a core value of the company. Aggressive conserva-tion initiatives are in place across the portfolio, and the results continue to provide resources for the local com-munity while improving the quality of

Milestone AchievementsiHG Army Hotels is now operating on more than 21 Army installations across the united states and Puerto Rico. throughout the past year, Lend Lease and iHG have been fortunate enough to celebrate the project’s many milestones with those that have been instrumental in the program’s success—the Army, the installations, local communities, and guests. • August 2010: Lend Lease and iHG celebrate the first branded hotel

ever opened on a military installation with the Holiday inn express at fort Polk grand opening.

• September 2010: the Army awards Lend Lease the second phase of the PAL program, adding 11 more installations to the portfolio.

• November 2010: Lend Lease opens the newly renovated 274-room Holiday inn express at fort Hood, which features an in-hotel bar/lounge and an outdoor pool.

• January 2011: the Holiday inn express at fort sill opens with 544 newly renovated guest rooms, making the hotel the largest Holiday inn express in the world by number of guest rooms.

• April 2011: Lend Lease completes renovations at fort Polk’s Cypress House, and the hotel officially joins the Holiday inn express at fort Polk.

• June 2011: the new 193-room Holiday inn express opens at fort Rucker.

stay for guests.Lend Lease has donated more than

10 tons of furniture to the local com-munity during renovation of all hotels.

At one hotel, 7,124 yards of car-pet was recycled—enough to cover an NFL football field from end zone to

Lend Lease has spent more than $66.2 million on hotel renovations and delivered 1,141 Holiday Inn Express branded rooms across the PAL project.


When managed well, an Unaccompanied Personnel Housing (UPH) community can

become an invaluable support system for single soldiers, no matter what their needs. But the effort is two-sided: Both the caring, committed staff and the service members who reside there must participate. At Fort Stewart’s Marne Point in Georgia, this effort in solidarity is taking on a whole new meaning as the com-munity steps in to take care of their own with the addition of wounded warriors to the ranks of residents.

For the men and women who call Marne Point their home, it’s the small, everyday things that add up to create a supportive environment that is the ideal place for their brothers and sisters to come to heal and find an instant family to support them.

Welcome to the neighborhoodOn a hot day in June, Debbi Gaitten, Marne Point’s LifeWorks Coordinator, well-known as “Marne’s Mom,” was hauling everything from pizzas and hoagies to ice, soft drinks, and potato salad in preparation for the third Marne Point Summer Bash, an annual picnic for the single service members residing at Marne Point.

Gaitten’s husband Mike was there to lend a helping hand, busy posi-

tioning the brand-new cars in front of the community center so everyone could get a glimpse of the newest of the new in motors and styles.

As the setup continued, every resi-dent who came by asked how he or she could help, taking heavy loads from arms or running hot dogs and hamburgers out to the grill. More than 100 partygoers enjoyed the salt-water pool, cold drinks, hot dogs, and cool cars that accompanied the com-munity environment that has become a staple of living at Marne Point. Because of dedicated staff mem-bers like Gaitten and events like the Summer Bash, Marne Point provides true homes for single soldiers due to the camaraderie and resources avail-able at the apartment development.

“I like the events they hold here since it brings the whole community together,” explained Paul Davidson from Kentucky, resident since March 2009. “This is like a home—it’s not just a place where they collect your rent. There’s real care here.”

SSG Marcus “Reba” Randolph from St. Petersburg, Florida, has lived at Marne Point since February 2010 and is Vice-Mayor. He recalls the day when he first visited the community: “When I first came by for a tour, it was movie night, and that’s where I met Debbi and a bunch of people who lived here and thought I found

Taking Care

In Unaccompanied Personnel Housing,

neighbors and friends truly become family

By Stephanie Clair and Joel Jacobs


of Their Own

sePtemBeR | oCtoBeR 2011 39

a home. It’s a good environment to hang out with the neighbors and get to know everyone.”

SGT Matthew C. Harris was one of the first residents to move into Marne Point in 2009. He has been deployed four times, and it was a relief to return and just walk in and be at home. Having his apartment looked after by the Marne Point staff gave him peace of mind while on deployment.

SPC Michael Donaldson talked about how it is comforting to know that if employees or other residents don’t see you for a few days, they come around to see if everything is all right. “Our families are not near, but the Marne Point community and management office employees are family while away from family,” said Specialist Donaldson.

Warriors in transitionThe family that residents overwhelm-ingly speak of has taken on a new meaning since Marne Point welcomed wounded warriors to its mix and immediately embraced them as part of the family.

SSG Frieda Sinkfield has lived at Marne Point for the past three years and was one of the first residents to live in the community, resident #85. “I really enjoy living here and was one of the first residents to sign up,” said Staff Sergeant Sinkfield. “The staff is out-standing—it’s a peaceful, well-planned community, and we now have 10 wounded warriors living here, which I believe will help with their healing, along with the Paws4Vets pilot pro-gram. It’s been good for everyone.” Staff Sergeant Sinkfield is the Senior Squad Leader assigned to A Company

Debbi Gaitten, Resident Specialist/LifeWorks Coordinator for Marne Point, works with wounded warrior SSG Daniel Tully and his com-panion, service dog Deja.

Warrior transition

units provide personal

support to wounded

soldiers so they can focus on

healing.


and Cadre for the Warrior Transition Battalion at Fort Stewart, as well as the Mayor of Marne Point.

The U.S. Army has Warrior Transition Units (WTUs) established at major military treatment facilities located around the world, including

Fort Stewart. WTUs provide person-al support to wounded soldiers who require at least six months of reha-bilitative care and complex medical management so that they can focus on healing.

By housing Fort Stewart’s wounded

warriors at Marne Point, the com-munity is able to provide a home-like environment rather than a barracks situation, which helps the wounded warriors adjust and prepare for return to military or civilian life.

Fort Stewart is also running a Paws4Vets pilot program, which trains service dogs to assist wounded war-riors in Marne Point’s realistic home environment. Under the Paws4Vets program, veterans, active duty service members, or their dependents with physical, neurological, psychiatric, or emotional disabilities can receive psychiatric service dogs, mobility ser-vice dogs, and rehabilitative assistance dogs, free of charge.

“I’ve seen that having wounded war-riors here in this Paws4Vets program allows soldiers to live in a more real-istic environment—helping both the wounded warrior and the dog deal with real situations,” said Tracy Smith, WTU Public Affairs Intern, who is a Fort Stewart wounded warrior herself, injured in Afghanistan. “Our soldiers want to get better, to heal, and start giv-ing back, and LTC William Reitemeyer, who is our Battalion Commander of the Wounded Warrior Program at Fort Stewart, is a champion of this program, and I think it’s working well here at Marne Point and Fort Stewart.”

UPH has a unique opportunity and capacity to embrace single service mem-bers no matter what their needs. Marne Point’s housing of wounded warriors and the commitment of Fort Stewart to support their healing through ame-nities and programs is an example of how UPH has the power to provide a family and a home away from home for those who need it most. n

Stephanie Clair is Community Manager for Balfour Beatty Communities at Marne Point. Reach her at [email protected]. Joel Jacobs is Deputy Project Director for Balfour Beatty Communities at Fort Stewart/Hunter Army Airfield/Marne Point. Reach him at [email protected].


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