Defense Communities July/August 2013

Defensecommunities

The Magazine of MiliTary housing, lodging & lifesTyles

Achieving efficiency and sustainability

goals through green practices

GreenJULY/AUGUST 2013 waww.phma.com

The

Issue

The benefits of LED lighting page 8

Fort Riley’s changing landscapepage 32

A commitment to quality through public-private partnershipspage 39

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CONTENTS

2 Defense Communities

FEATURES

10 Post Frame: The Green OptionPost frame is becoming the building application of choice due to its energy efficiency, durability, and speed of construction. By Jane Martinsons

16 The Nature Connection Natural play leads to positive development among young children.By Rebecca Beach

19 Seamless SealSpray polyurethane foam helps achieve a tight building envelope, reducing energy consumption and boosting comfort levels.By Monica Karamagi

22 A Goal of ZeroThe Army’s Net Zero Installation Strategy seeks to reduce overall energy use, water waste, and waste production. By Wendell Hadden

26 Standing Army StrongA new partnership will bring contemporary hotels to installations nationwide. By Meryl Large Exley

30 Accelerating LearningA much-needed renovation project brings 21st century learning to West Point Middle School.By JoAnne Castagna, Ed.D.

32 Fort Riley’s Changing LandscapeThe comforts of home and ample amenities help make the master-planned community at Fort Riley a success.By Michelle Geering

37 Mapping the Path Forward Business process mapping propels the Navy Housing mission forward.By Carol Casto

16

26

Special Section: green Issue

July | August 2013 3

39 Committed to QualityPublic-private partnership keeps home designs consistent across installations and in alignment with rank. By Suzanne VanGilder

42 Plans for Privatization Phase IV of an important privatiza-tion initiative brings new homes, new community centers, schools, renova-tions, and other new developments to Atlantic Marine bases. By Dixie Lanier-Johnson

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Debra J. StrattonBirgitt SeymourLia DangelicoChristine UmbrellJanelle WelchAlison Bashian

Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, prod-ucts, and services. It provides a forum for members to share lessons learned, news and events, and train-ing opportunities and updates.

The Magazine of MiliTary housing, lodging & lifesTyles

DefensecommunitiesDefensecommunitiesJuly/August 2013 u Volume 24, Number 4 u www.phma.com

Please send your articles for Defense Communities to

Birgitt Seymour at [email protected].

NEXT EDITORIAL DEADLINES:

November/December: September 4

DEPARTMENTS 4 President’s Message

PHMA President Del Eulberg discusses the value of sustainability

6 Association NewsA Nominating Committee will help select the 2014 Board of Directors.

8 From the ExpertFrank Kaleba, PE, shares the benefits of LED lighting

46 Military Marketplace

48 PHMA Corporate Sustaining Members

56 Advertising Index

ABOUT THE COVER An example of post-frame construction from Morton Buildings, Morton, IL.

32

42

As we enter the last quarter of the government fiscal year, we all are preparing for govern-

ment furloughs and continued pressure on our operations and maintenance accounts. A recent article by the Secretary of Defense highlighted that the Department of Defense (DoD) is still $41 billion short to get through the end of the fiscal year. Training and readiness continue to be impacted and

a number of key conferences have been cancelled or govern-ment attendance scaled back tremendously. We know this has directly impacted PHMA. However, we are not alone. For example, the Society of American Military Engineers (SAME) Joint Engineer Training Annual Conference took place May 21—24; however, only 150 government employ-ees attended, with 1,500 from the private sector. The major-ity of government attendees were local to the conference site and SAME paid registration fees. Further guidance from the services’ lawyers also restricts military members from wear-ing their uniform at this event and some services’ guidance prevents government from accepting stipends from SAME to attend. This is hard to understand as SAME was established in 1920 (after WWI) due to a significant shortfall of engi-neering capability during the war. SAME was established to better link the military and private sector engineering capability so our nation would be better prepared for future conflict or natural disaster relief.

The critical training we provide during our annual PHMA gathering is equally important for our military to be able to perform their missions. I’m confident that the DoD leadership will find a way to rebalance priorities and ensure our military members and their families receive the support and training they require, and that furloughs will not be necessary in future budget battles.

The Green IssueThis issue of Defense Communities contains great articles and information about energy and sustainability. These are criti-cal topics because in times of reduced resources we must all strive to lower the cost of doing business; every penny saved in energy can be applied to critical training needs and other priorities. Opportunities are all around us as we plan, design, construct, furnish, and manage our built and natural environ-

ments. DoD is the largest energy user in the federal government and last year expended $20 billion in energy costs ($10 billion was for the Air Force, with 85 percent of that being used for aviation). Many initiatives are underway in each of the services and I applaud them for their efforts. For example, the Navy has an ambitious goal that by 2020, 50 percent of all shore installa-tion energy will come from alternative sources and 50 percent of their shore installations will be Net Zero.

We also must play a part at the tactical level to reduce operational costs as we manage our accompanied and unaccompanied housing and our lodging facilities. DoD spends approximately $4 billion annually for facility-relat-ed energy, with more than half of that going to electricity. Finding ways to offset these costs is critical if for no other reason than to keep pace with rising energy costs. For every dollar increase in a barrel of oil, the cost to DoD goes up $31 million. Another way to look at this is if we reduced our energy demand by just 1 percent in our facilities, we could save approx $40 million per year. That could pay for a lot of training and help avoid furloughs. I know large numbers sometimes lose their meaning, but ultimately it boils down to each of us doing what we can as we go about our daily lives and finding the simple ways we can reduce the demand for energy and the associated costs. Energy awareness is key; turning up the thermostat in the sum-mer, shutting off the computer when not used, and simply shutting off the lights in an unoccupied room can make a difference. I know this would give our DoD leadership a few more options in these challenging times.

Lastly, I know these are tough times for a number of our colleagues, both in the government and private sector. Furloughs and private sector layoffs are never easy and directly impact families. Let us all remember that we are also a family and are in this together. A prayer, a kind word, a listening ear, or a helping hand is a small sacrifice for each of us but will have a lasting impact on those in need. God Bless. n

PREsidEnT’s MEssAgE


Standing Together for SustainabilityBy Del Eulberg, Major General (Ret.), USAF

Del Eulberg is vice president, Booz Allen Hamilton Inc. General Eulberg retired from the Air Force in 2009 as The Civil Engineer, HQ USAF, where he was responsible for installation support for 166 installations worldwide.

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In accordance with the PHMA by-laws, President Del Eulberg has appointed a group of individu-

als to a Nominating Committee to solicit candidates for election to the Board of Directors. Positions on the current Board with terms expiring in 2014 are as follows:• Chairperson, Regions & Chapters—

Private Sector• Treasurer—Barry Schribner, Private

Sector• Director at Large—Robert Harris,

Navy

• Director at Large—Joyce VanSlyke, ArmyTo meet the requirements of the by-

laws, the Nominating Committee will consist of the following: senior vice president—chairman, two regional directors, two chapter presidents, and two members-at-large. Members of the Nominating Committee are as follows:• Elijah Wilkerson—Executive VP• Joe Fitts—Regional Director, Western

Region• Geert-Jan Hendricks—Regional

Director, European Region

• Isabel Allen—Chapter President, Old Dominion

• Rich Sundance—Chapter President, Northwest Cascade

• Robin Greene—Member-at-Large• Helen Kenyon—Member-at-Large

Any member wishing to serve on the Board of Directors should get in touch with one of the above Nominating Committee members. n

Looking Forward to 2014PHMA President Del Eulberg appoints Nominating Committee to solicit 2014 Board of Directors nominees

AssOCiATiOn nEws

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In his retirement, my neigh-bor has become increasing-ly green. He invited me to

join him in visiting the home of an avid environmentalist. I went, knowing I would see some whiz-bang applications that sound and look exciting, but for which the numbers don’t quite make sense. As expected, this pioneer had a solar heat-ing system he designed and installed himself, a geothermal heat well in the backyard, and double walls—that is, anoth-er 4-inch-deep, insulated wall built inside the existing interior walls. Beyond these extraordinary measures, he also pointed to something simple he did that intrigued me—replacing his lighting with LED bulbs.

So, on the next visit to the home improvement store, I studied the pric-es, which have come down quite a bit in recent years. You can now buy a 60-watt-equivalent LED bulb, consum-ing only 13.5 watts, for about $10. You can pay more, but the store brands and sales will hover around that price.

What does that mean in terms of savings? To figure that out, you have to consider the watts being saved, price of electricity, hours of use, initial cost of the bulb, and how long the bulb will last compared to a regular incandescent or compact fluorescent lighting (CFL).

LED vs. IncandescentFirst, the potential savings of LED: The accompanying table shows the average price of electricity in a few states for 2012, from the U.S. Energy Information Administration. Down the left column are sample hours the lamp might be in use: two, four, six,

eight, 10, and 12 hours. The “Watts Saved per Bulb,” 46.5, is the difference between a 60-watt incandescent and the equivalent lighting from an LED bulb, typically consuming 13.5 watts. And the column labeled “Hours/Year” reflects the hours the bulb would be on in a year.

The two ends of the scale are two hours per day in Louisiana and 12 hours per day in Hawaii. Over the course of a year, the LED would save you $0.06 per bulb in Louisiana and $1.63 per bulb in Hawaii, compared to an incandescent. But, you also have to take into consideration the life span of the bulb and the purchase price. An incandescent is rated at about 1,000 hours, while the LED is advertised to last 25,000 hours. Sale pricing aside, it looks like you can get a good quality incandescent for around $1, while the LED is about $10.

So, let’s do the math. First, the energy savings: Take the 25,000 hours of life, and divide that by the hours the bulb would be on in a year. Suppose my LED is going to be on for four hours. That’s 2,190 hours per year.

Divide 25,000 hours by 2,190 to get 11.4 years—that means my LED bulb should last 11.4 years.

Now multiply that by the savings per year. In Virginia, that’s $0.16 per year, or a sav-ings of 11.4 years multiplied by $0.16 per year, which equals $1.82 total for 11.4 years. So, compared with the energy cost of an incandescent, the LED will save $1.82, assuming the price of electricity doesn’t go up. You also can think about this as a “payback period” of

$10 divided by $1.82, which equals 5.5 years, considering energy only.

There also is the purchase price to consider. Since we’re using the 25,000 hours of the LED as the base, we have to consider the same number of hours for the incandescent. As it lasts about 1,000 hours, we’ll have to buy 25,000/1,000 incandescent bulbs over the same time period at $1 each, or $25.

So the cost comparison is: One LED at $10 saves $1.82, or the equivalent of $10 − $1.82, which equals $8.18 out of pocket. Twenty-five incandescent bulbs at $1 equals $25 out of pocket. This is a savings of $25 minus $8.18, or $16.82 over 11.4 years per bulb.

Put another way, in about 3.5 years, you’ve reached the balance point between the cost of incandescent and LEDs.

In states with higher energy costs, the balance point is reached faster, and like-wise, in states with lower energy costs, the balance point is later.

LED vs. CFL CFL lamps have a rated life of about 10,000 hours, and cost between $5 and $10. They consume about 13 watts for

FROM THE ExPERT

LED Lighting—A Good Investment?By Frank Kaleba, PE


the equivalent light of a 60-watt incan-descent. So, very quickly, 40 percent of the life of a LED bulb at about 75 per-cent of the cost of an LED means that it will save compared to an incandescent, just not as much as an LED.

Color TemperatureOne final thing to consider is color temperature. Bulbs are rated by the color of light they produce—“warm” lights have a yellowish to white-red appearance, because the light is

skewed to the red end of the spectrum, also known as 2,000 to 3,000 degrees Kelvin (K). “Cool” lighting is skewed to the blue end of the spectrum, about 5,000 K. You can get LEDs from about 2,500 to 5,500 K, warm to cool.

An interesting side effect of some LEDs is that the light they produce is less attractive to bugs. I’ve started using “cool” LEDs in my outside front door lights, and have noticed very few bugs flying around the lamps. This may be specific to some environ-

ments, but another reason to try LEDs.So the economic conclusion is, the

LED bulb is a worthwhile investment over a period of years, compared to incandescent or CFLs, with the sav-ings coming mostly from the longer life span of the bulbs rather than energy costs. n

Frank Kaleba, PE, is a master code profes-sional and a subject matter expert instruc-tor for training conducted by MHLI. Reach him at [email protected].

Price of Electricity (Cost per kilowatt hour, 2012 State Average from U.S. EIA)Watts Saved

Per BulbLA NC VA FL CA AK HI

46.5 $ 0.084 $ 0.108 $ 0.111 $ 0.115 $ 0.156 $ 0.178 $ 0.373

Hours/Day Hours/Year Savings in one year (365 days)

2 730 $ 0.06 $ 0.08 $ 0.08 $ 0.08 $ 0.11 $ 0.13 $ 0.27

4 1,460 $ 0.12 $ 0.16 $ 0.16 $ 0.17 $ 0.23 $ 0.26 $ 0.54

5 2,190 $ 0.18 $ 0.24 $ 0.24 $ 0.25 $ 0.34 $ 0.39 $ 0.82

8 2,920 $ 0.24 $ 0.32 $ 0.32 $ 0.34 $ 0.45 $ 0.52 $ 1.09

10 3,650 $ 0.31 $ 0.39 $ 0.41 $ 0.42 $ 0.57 $ 0.65 $ 1.36

12 4,380 $ 0.37 $ 0.47 $ 0.49 $ 0.50 $ 0.68 $ 0.78 $ 1.63

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Post Frame: The Green Option

By Jane Martinsons

Friends Academy of Westampton, Mount Holly, NJ, is a private Quaker School serving children from kindergarten through eighth grade. Its post-frame Commons Building is an all-purpose building that serves as both a gymnasium and auditorium. With a dead-line and budget to keep in mind, post-frame construction served as an expeditious and cost-effective way to construct an attractive and serviceable facility in time for the upcoming school year.



With green building and design evolving into a full-fledged movement, if not a social norm, it is no wonder that building owners and designers

are taking a close look at post-frame building and its prima-ry material, wood. Once a staple of agricultural buildings, today’s post frame is considered a green and economical wood-framed alternative to steel and concrete block build-ing systems. Increasingly, post frame is the application of choice thanks to its energy efficiency, sustainability, speed of construction, and durability.

Despite the struggling economy of the past few years, or perhaps even fueled by it, cost-effective post frame has made substantial inroads into the light-commercial market, includ-ing retail facilities; restaurants; spacious churches; beautiful residential homes; municipal buildings such as fire stations, schools, and community town halls; and recreational centers.

Government ProjectsThe government is taking note. Currently, four post-frame building projects, mostly large storage and maintenance facili-ties for snow plows and trucks, are underway for the Ohio Department of Transportation (ODOT). The post-frame proj-ects are part of ODOT’s initiative to require architectural firms that bid on projects to include post-frame building designs in their bidding documents. Increasingly, ODOT officials prefer post frame over other construction types for its quick construction, energy efficiency (wall insulation can be up to R-30), large structural capacity and doorways, and clean inte-rior finishes, as well as its design flexibility and durability.

Another post-frame project, although privately owned, is leased by defense contractors and material suppliers at a naval weapon-support center in southern Indiana. Post-frame construction was chosen for West Gate at Crane Tech Park for its speed of construction, cost savings, and design flexibility. Graber Post Buildings, Inc., Montgomery, Indiana, not only erected the building—its third commercial building at the site—but the nearby firm also manufactured the wood trusses, metal siding, and Energy Star® metal roof. The build-ing features sky lighting, an exterior 4-inch-thick concrete block veneer, and low-emissivity glass.

Energy EfficiencyPost-frame construction is energy efficient mostly because its 4- to 10-foot post spacing and the large 6- to 10-inch wall cavity thickness make walls and roofs exceptionally easy to insulate, says Harvey Manbeck, PE, PhD, professor emeritus at Penn State University and technical advisor for the National Frame Building Association. “Even where framing members occur, the thermal bridging effect is minimized by the thermal resistance of the relatively thick wood sidewall column,” he says.

This not only results in long-term costs savings, but lends compliance with new energy codes that require high levels of insulation, adds Dr. Manbeck, who recently presented semi-

nars on the post-frame structural design to architects and structural engineers from the U.S. Army Corps of Engineers, which is considering using post frame as an alternative to steel and block for its contingency buildings.

Post-frame building systems also are sustainable, and the construction offers many advantages that contribute to credit in green building systems, including the Leadership in Energy

One ODOT project, built in only four months, comprises two buildings on one site—a 114- by 176- by 20-foot truck-storage facility and a 42- by 122- by 14-foot cold-storage building to store machinery.

What Is Post Frame?Post-frame constructions are engineered wood-frame building systems. They feature large, solid-sawn posts or laminated columns instead of wood studs, steel framing, or concrete masonry. However, studs, steel, and masonry may be incorporated into post-frame structures to make unique “hybrid” buildings.

Post-frame structures are more quickly erected than other kinds of buildings. Because the larger posts and the interlocking frame can handle greater loads than stud-wall construction, fewer structural materials are needed, which saves on material and installation costs. Also, because posts are spaced farther apart than studs, there are fewer interruptions in insulating materials. Post-frame buildings feature an exceptionally large wall cavity for ample insula-tion, which allows for lowered heating and cooling costs throughout the year.


Award NominationsDue by 25 Oct 2013

CALL FOR ENTRIES!Send us your PHMA Award Nominations! This is

your opportunity to recognize superior service

and achievement from within your departments

and PHMA Chapters.

LEARN MORE TODAY | WWW.PHMA.COM

and Environmental Design (LEED) program. These include:• Reduced site disturbance during construction by reducing

soil disturbance and erosion.• Reduced local heat island effects by allowing more onsite

vegetation to remain in place.• Engineered construction design, which eliminates onsite

cutting and reduces jobsite waste.• Engineered wood truss systems.• Large insulation cavities that allow structures to meet

or exceed the requirements of the International Energy Conservation Code.

• Reduced number of wood members and the continuous sheathing, which reduce envelope air and thermal leakage.

Examples of Post FrameThe following projects are Building of the Year award winners of the National Frame Building Association.

Residential Ranch

This post-frame ranch home is both highly efficient and high-end. Completed in 2011, the $1.5 million, nearly 6,000-square-foot home features:• An attached 1,320-square-foot, four-car garage.• An 8-foot front timber-framed porch with cedar soffit.• A 24- by 10-foot covered rear deck area with exposed

timber truss.• On the exterior: wainscot and siding and metal shingles.• On the interior: Douglas fir hand-hewn timber trusses;

custom-built red oak cabinets; ceramic tile in the kitchen,

bathrooms, and basement; a walk-in tile shower with a Jacuzzi tub in the master bathroom; a home entertainment sound system; and two three-sided glass fireplaces.

Moreover, the use of a 15.5-inch truss head and 2- by 8-foot framing in the post-frame structure allowed for R-30 blanket insulation in the walls. That is coupled with R50 blown-in fiberglass insulation and a R-48 structured insu-lated panel roof system.

A Historical Store, Reborn Having used post-frame construction for many of its buildings, Byrne Dairy turned to post frame to replace its beloved Galeville store in Salina, New York. In addition to its speed of construction, energy efficiency, and cost-effectiveness, post-frame construction was relied on to retain the undeniable charm of the existing historical grocery store. Today, the two-story, 5,800-square-foot building has the same look and layout of the old store, except that the second floor in the new store is not utilized. Construction took only 49 days, and the continuous insulation provides an exceptionally energy-efficient building envelope.

Car Dealership Fuels Town Pride


Jeffrey’s Auto in Scottsburg, IN

Award NominationsDue by 25 Oct 2013

CALL FOR ENTRIES!Send us your PHMA Award Nominations! This is

your opportunity to recognize superior service

and achievement from within your departments

and PHMA Chapters.

LEARN MORE TODAY | WWW.PHMA.COM


Jeffrey’s Auto, a used car dealership office and maintenance shop, is considered a town landmark in Scottsburg, Indiana. Insulation was the big selling point for using post-frame con-struction for this 5,000-square-foot project. The office and maintenance shop are fully climate controlled, with an R-19 value and R-38 attic value. Another advantage was speed of construction. Despite having to work through several excep-tionally cold winter months, the time of construction was only 196 days, from November 2010 to mid 2011.

Design Matters

Two post-frame buildings demonstrate the important role that design plays in customers choosing post-frame construction. In both cases, building owners and local town officials placed equal, if not more, emphasis on building design as they did on cost, time of construction, and energy efficiency, in choosing post frame for their institutional projects.

The post-frame Greene Emergency Squad (EMS) ambu-lance and personnel quarters in Greene, New York, was selected by the Greene EMS members and Board of Directors primarily because it blended in with the surrounding neigh-borhood—a directive on the part of the village board. Post-frame construction was selected over other construction types because of its energy efficiency and cost savings. The insula-tion, or R-value, of the building walls is R-19, and the ceiling is R-38. The 6,700-squre-foot facility provides the Greene EMS a place to train, house equipment, and socialize. It was constructed in about 10 months, well under the one-year construction deadline.

Heritage Lodge at Wabash Park Camp in Clay City, Indiana, is used as a church camp retreat for meetings, retreats, and weddings. It houses six dorm rooms, each with its own bathroom; a kitchen; a 26-person meeting room; a central stone fireplace; and a wraparound porch. Unique exterior features include 36-inch cultured-stone wainscoting.

Wabash Park Camp Manager John Lancaster said that the post-frame building was chosen based on appearance, functionality, and cost, but emphasized the serenity that emanates from the design. “We have had guests use it during spiritual walks, small-group retreats, an outdoor wedding in our outdoor chapel area, and various other functions,” he said. “Heritage Lodge is a beautiful, unique building—a great place to relax, refresh, renew—and it garners multiple compliments.” The 5,000-square-foot lodge was constructed in under two months. For more information on the inherent sustainable advantages of post-frame construction, visit www.postframeadvantage.com. n

Jane Martinsons is a writer for the National Frame Building Association. Reach her at [email protected], or visit the website listed above.

phma defense communities full page bleed live: 7x10 / trim: 8.125x10.875 / bleed: 8.375x11.125

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Heritage Lodge

This municipal facility was built for Saline County Ambulance, Kansas City, MO.


phma defense communities full page bleed live: 7x10 / trim: 8.125x10.875 / bleed: 8.375x11.125

TANKS SHOULDN’T BE YOUR ONLY MACHINE BUILT LIKE ONE.

Serving your country can be a dirty job. So when it comes to laundry equipment, you need something that can withstand the rigors of heavy-duty military use. Made in America with durable, high-quality materials and construction, Speed Queen® and UniMac® commercial-grade machines last longer than any other washer or dryer on the market. And it’s been proven with more than a century of performance and reliability. See why we’ve been a major supplier to the U.S. military for more than 50 years. Turn to a true American company and let us help you fi nd the right products for your military facility at speedqueen.com/military, or call 920.748.1671.

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The Nature Connection



One summer when our oldest child was 12 and the youngest was 5, our children asked permission to “run away.” We granted their request with the stipu-

lation that they must come home every afternoon to help with gardening and the family business. They set up house on the banks of Buck Creek, which was down the hill on our wooded acreage. At one point, we were invited to a tasty meal they had cooked over the open fire, after which my husband and I returned home. To this day, our children all love being outdoors and have a genuine appreciation for all things natural. We credit this love of nature to their early freedom to explore the woods, creeks, ponds, and farms around us.

Richard Louv’s book Last Child in the Woods ignited our passion for sharing the joys of nature with more than just our children, resulting in the development of a new line of products that encourage children to spend more of their day outdoors—Nature of Early Play®. We know that the outdoor world needs to be inviting, slightly mysterious, and full of surprises to keep children intrigued with exploring the natural world. Even in the confines of a day care center, it is possible to design inviting outdoor spaces, provided you have access to durable, weatherproof furnishings. While listening to the needs expressed by many early childhood caregivers and directors, we heard several concepts repeated over and over. These became the criteria for the Nature of Early Play product line development.

Authentic PlayWe intentionally designed products that allow children oppor-tunities for authentic experiences with nature, gardening, music, and art. As an example, our Garden Roof House incorporates the concepts of green roofs, and gives children a chance to learn about reducing rain run-off and creating cooler micro-climates under a living roof. Our Nature Bowl allows children to touch, feel, and learn about natu-ral “elements”—sand, water, dirt, shells, fish, and turtles—without having to go on a field trip.

Our child-operated hand pump with recy-cling water reservoir can be used with a Nature Bowl, recirculating water troughs, or to help create a recirculating small creek in your play site. Surround your tiny creek with butterfly-attracting foliage like parsley for beautiful swallowtails, milk-

weed for monarchs, purple coneflower for a variety of butter-flies, or the highly dependable butterfly bush. By installing a butterfly house, many science projects and nature observations become available through the study of the butterfly life stages: eggs, pupa, larva, and adult butterfly. Check out our bird house designed specifically for blue birds.

Green LearningBy becoming knowledgeable and involved with “children’s garden” and “seed-to-table” movements, you can introduce multi-faceted outdoor projects and nature experiences into your curriculum and outdoor time. One of the beliefs of Reggio Emilia is that the environment is the third teacher, which fits perfectly with the garden program. “The Edible Schoolyard” by Alice Waters is a great resource. We have designed several prod-ucts in assisting in the design of a children’s garden. The Nature Bowl with clear domed lid can be set up as a mini greenhouse to grow veggies and allow children the miracle of seed germina-tion, plant photosynthesis, flowering, pollination, fruit produc-tion, and finally the incredible joy of picking that delicious organic tomato right off the plant. Try a determinate variety (does not have to be staked) like Washington cherry, which are high yielding, compact cherry tomatoes that can be container- or greenhouse-grown. Or you could try an heirloom cherry tomato such as the Principe Borghese tomato from Baker Creek Rare Seeds at www.rareseeds.com/store/vegetables/, and teach children about saving rare seeds. Our heavy-duty, recycled plastic planters or raised garden beds provide an easy solution to instant gardening. All you need to add is organic soil, seeds, and tiny hands. Our child-sized work bench works well for an outdoor table for holding soil supplies, while the Treasure Trays provide drawers for seeds, markers, and nature

collections. And when it’s time to harvest, the clean up sta-tion features a hand-powered, self-priming, toddler-proof

pump, which pulls fresh water from one reservoir into the stainless steel sink and drains into another res-

ervoir for “gray” water, which can then be used to water the veggies. Take the gardening project all the

way to include the children harvesting and prepar-ing simple meals from produce that they grew. Try a

simple Caprese salad with basil and tomatoes just har-vested from their garden, sliced mozzarella for protein,

and heart-healthy olive oil. Imagine how proud the

By Rebecca Beach

Putting children back in touch with nature on the playground


kids would be to serve their parents Caprese salad and mint tea, all from plants they grew. Create a simple outdoor kitchen using our clean up station and stable table, and an outdoor eating area under shade trees with our children’s picnic table or classroom table. Add an adult bench and you have a perfect place for intergenerational communication.

Increased AccessCreating a space for a music garden with our tuned drums, chime panels, Pagoda bells, and The Swirl adds a whole dimension to the outdoor learning environment. According to Freenotes, Harmony Park: “Music is brain food, training for life skills and brain development… Music is the only activity we know of that simultaneously uses all eight centers of the brain at once. During the ‘window’ of 3 to 7 years old, the ‘buttons’ on the dendrites of the nerves are measurably encoded for the rest of the individual’s lifetime.”Combine our outdoor musical instruments with natu-ral elements to create a magical play environment.

Creative care-givers now have access to products in our new Nature of Early Play line that allow them to design and build low-maintenance, durable infrastructures that invite children

to spend more of their day outdoors and make it easy for caregivers who want to allow children the joy of plunging their hands in dirt or sand, and a place to rinse off before returning indoors, thus reducing facility maintenance. We offer heavy-duty, multifunction, highly durable, outdoor products made from 100 percent recycled plastic milk jugs—preventing 7 million milk jugs from going into a landfill.

One of my favorite quotes regarding getting children out-side is from Sweden, where children spend as much as 75 percent of their day outdoors: “There is no bad weather, only bad clothes.” Outfit your facility with the proper “clothes,” and watch nature grace your children’s lives. After years of reflection, we have concluded that, without some renewed thinking from care providers and some focused innovation on the part of manufacturers, many children will simply grow up having never experienced the joys of outdoor play.

For more information on Play Mart’s Nature of Early Play, visit www.playmart.com. n

Rebecca Beach is majority owner of Play Mart, Inc., and Board of Directors vice president. Reach her at [email protected].

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The Department of Defense (DoD) has successfully been using spray polyurethane foam (SPF) insulation in domestic installations and forward operating bases

(FOBs) for several years to reduce energy consumption, improve indoor environmental conditions, reduce mold, and increase the durability of barracks, tents, and opera-tional structures.

Given the intense conditions abroad, ranging from severe heat to sand storms, it’s easy to imagine the impact that air tightness and good insulation would have on energy con-sumption and comfort levels. Applying SPF to tents and tem-porary buildings increases structural stability and improves indoor air quality, especially in conditions prone to dust and sand storms. SPF also creates a significant sound barrier in barracks to allow troops a reprieve from the almost constant noise of generators, trucks, tanks, and aircraft.

Not surprisingly, SPF also is providing a significant reduc-tion in the DoD’s energy consumption domestically, and is currently in use at more than 38 bases around the country.

A Critical ComponentDomestically, SPF has been a critical component for the DoD in meeting strict energy-reduction mandates, which have been a top priority for the federal government for more than 10 years. According to the U.S. Department of Energy (DOE), air infiltration accounts for a loss of 30 percent or more of heating and cooling costs. SPF insulation, more than any other insu-lating and air-sealing product, successfully addresses the three main challenges to improving the building envelope:• Uncontrolled air movement through the building’s shell• Moisture management• Indoor air quality

By Monica Karamagi

Seamless seal

Spray foam insulation reduces energy consumption and improves quality of life

Fort Drum, Jefferson County, NY


Through applications ranging from barracks to hospitals to han-gars to single family housing, SPF is improving the energy efficiency, indoor air quality, and comfort at a number of domestic installations.

Peterson Air Force BaseAt Peterson Air Force Base in Colorado, SPF was used to insulate over 500 on-base family homes. It was applied in between the stud cavities, and the result was lower energy costs, reduced noise levels, and further savings due to smaller heating, ventilation, and air condi-tioning (HVAC) systems.

Using SPF to create a tight build-ing envelope eliminates unwanted noise and air infiltration. Combined with the use of controlled mechani-cal ventilation, which introduces clean, conditioned air into the build-ing in a regulated manner, indoor air quality is improved. In leaky homes, air moves randomly from unconditioned spaces like attics, crawlspaces, utility rooms, attached garages, and the outside of the building, transferring dust, allergens, pollutants, exhaust fumes, and chemicals directly into the interior environment.

As one would imagine, the performance and design of the mechanical systems need to be matched with the perfor-mance of the building envelope. With the energy reduction that tight buildings provide, HVAC systems can be signifi-cantly downsized, saving upfront costs.

Key considerations are:• Ventilation rates and strategy as “fresh air” is no longer

supplied through the gaps and cracks in the building• Use of sealed combustion or power-vented combustion

equipment to prevent flue gas spillage and back-drafting• Detailed sizing analysis (e.g., Manual J) to achieve a right-

sized HVAC system that minimizes upfront and operating costs, and does not short cycle and ensures comfort

• Proper system design and equipment selection to ensure humidity control for comfort

• Good duct design to ensure sufficient air mixing and distribution.

Fort DrumAt Fort Drum in New York, SPF was applied to five buildings (Operational Readiness Training Centers). SPF was utilized on the exterior of the sheathing as continuous insulation, an air

barrier, and a weather-resistant bar-rier. In this way, the SPF eliminates thermal bridging through studs and provides additional thermal resis-tance to the exterior of the buildings.

A continuous approach is an increasingly common requirement in new commercial building energy codes. One of the most common areas for energy loss in commercial buildings is in thermal bridging, which occurs when a highly con-ductive material is used between the interior and exterior of the building.

Historically, buildings were insulated on the inside. Thus, every steel stud was a conduit of heat loss in a cold climate, or air condition-ing loss in a hot climate. Insulation between thermal bridges is of little help in preventing heat loss or gain. Achieving continuous insula-tion eliminates thermal bridging.

Several types of materials can be used to achieve continuous insula-tion, with varying degrees of success and cost. New solutions available,

like SPF insulation applied to the exterior (instead of between studs), can be very effective for ensuring continuous insulation and meeting codes.

SPF’s most significant benefit is that it is seamless, enabling applicators to avoid taping seams or detailed flash-ing around wall penetrations and cracks, which are all heat loss channels. The spray application method allows for a truly continuous barrier.

Regardless of material selection, there are some concepts to keep in mind:• The air barrier should be continuous around the entire

building envelope. If you have to lift the pencil when tracing it, it’s not continuous.

• The air barrier material selection needs to make sense for the cladding type, drainage plane requirements, substrate, and climate.

• Transition membranes and flashings are critical to performance.

• Air barrier transitions need to be detailed in the drawings per the manufacturer’s recommendations.

• Workmanship and attention to detail are key for any air barrier installation, but some systems are more robust than others.

• Define who has responsibility for the air tightness performance of the building.

SPF’s most significant benefit is that it is seamless, enabling

applicators to avoid taping seams or detailed flashing around wall penetrations and cracks, which

are all heat loss channels.

Spray foam insulation is applied in homes to reduce energy consumption.



• Ensure the trade responsible has the required training and experience.

• Specify the Air Barrier Association of America (ABAA) requirements into a job for an ABAA-certified contractor, quality control checks, and in-field inspections.

Tinker Air Force BaseAt Tinker Air Force Base in Oklahoma, SPF was used to re-cov-er an existing roof to improve energy efficiency and fix leaks.

When addressing major renovations in existing building stock, roofs are often a major concern. Roof failure is a prima-ry cause for water intrusion into the building, and traditional methods of removing and replacing roofing material can be expensive and expose the structure to additional damage. SPF can be used as a material, offering waterproofing and increased insulation value.

Further, the application of SPF to an existing roof structure is simple and fast. The expanding foam is simply applied directly over the existing metal, wood, concrete, membrane, or built-up roofing material. Once the SPF has been applied to the proper thickness, a layer of elastomeric coating or gravel is applied as a protective layer over the insulation. This combination of foam insulation and protective layer produces a durable, weather-resistant surface that is strong enough on which to walk.

Some of the benefits of using SPF for roof repair include:• Increased insulation value• Waterproofing and existing leak sealing• Light weight• Less building material hauled to site• Less demolition and waste through avoidance of old-roof

removal• Extended service life of more than 30 years• Reduction in thermal bridging• Reduction in air filtration from fasteners• Increase in the structural strength of the building by

providing wind uplift resistance.For projects subject to the US Army Corps air tightness

standards, SPF is an excellent choice for an insulation and air barrier system, helping the DoD meet its strict mandates for reduced energy consumption. SPF will consistently achieve a tight building envelope, leading to reduced energy consump-tion, improved indoor air quality, and an improved level of comfort for inhabitants. n

Monica Karamagi is regional marketing and industry affairs manager for Huntsman Polyurethanes. Reach her at [email protected] or visit www.huntsman.com/sprayfoam for more information.

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A Goal of ZeroThe military’s Net Zero goal is achievable with vendors committed to sustainability

It won’t take a secret weapon for the U.S. Army to achieve the Net Zero Installation Strategy it announced in 2011—working to reduce its environmental impact

by reducing energy use, water use, and waste production by 2020. What will help: aligning with suppliers that are in lockstep with this commitment and that have demon-strated sustainability leadership.

From our own experience at Interface, we know the goals are ambitious but scalable. In 1994, we began our own journey to be a more sustainable business. And in 2008, we publicly embarked upon Mission Zero®, a promise to close the loop on our raw materials supply chain, get off oil, and, ultimately, eliminate any negative impact the company may have on the environment by 2020. As a manufacturer of modular carpet tile—in an industry that relies heavily upon petroleum-based ingredients—this was considered a gutsy move. But there is measurable progress on all fronts.

The Army’s pronouncement of Net Zero starts with the establishment of 17 pilot installations. While a few installa-tions will incorporate all Net Zero initiatives, most will focus on one of the following:• Net Zero Energy—producing as much energy on site as

is used.• Net Zero Water—limiting the consumption of freshwater

resources and returning water back to the same watershed.• Net Zero Waste—reducing solid waste, reclaiming

materials for recycling, and repurposing waste to energy.

By Wendell Hadden

Interface modular carpet tiles were used in office space at Fort Drum.



Striving for Net ZeroIn an address to the Atlantic Council in Washington, DC, this past February, Katherine Hammak, Assistant Secretary of the Army for Installations, Energy & Environment, likened Army posts to small cities because they include infrastructure such as housing communities, retail establishments, and other essential services. She also acknowledged that the Army “is one of the largest, if not the largest, facility user of energy” in the country.

Among the statistics she cited: The Army occupies a bil-lion square feet of permanent building space throughout the U.S., as well as in Korea and Germany. Additionally, 106,000 homes are being used by 2.2 million soldiers and their families. And, just to give you an idea of what that means in energy usage, Hammak said the utilities bill alone for the U.S. was about $1.3 billion. “If you take into account the liquid fuels we use in theater, we’re somewhere around $5 billion a year. We use a lot of energy, and that’s why we looked at Net Zero. The overarching Net Zero plan must address the inter-connections between energy, water, and waste.”

From our perspective, by proclaiming its sustainability com-

mitment and enacting the pilot programs, the Army has taken an admirable step and sent a powerful message to the Americans it serves. Many of us in industry and the private sector have already been aggressively addressing these issues for decades, and we believe we can be helpful to the Army and any other mil-itary commands that are headed on the path to sustainability.

We’re happy to cooperate and share our experience to help others adapt workable solutions and systems. We began tracking our own performance in 1996 with an eco-metrics system, so several key markers substantiate our credibility as a sustainability leader: • The carbon footprint of the average Interface product is

down 19 percent since 2008. This reduction was achieved primarily by increasing the use of recycled raw materials in products and by improving process efficiency to cut required raw materials and waste. About 70 percent of the carbon footprint of carpet tile is in the raw materials and manufacturing stage. The remaining 30 percent is associated with the carpet tile’s delivery and installation, maintenance, and end of life.

Face fiber and backing from end of use carpet tiles are cleanly separated by machinery at the Interface ReEntry recycling facility.


• Water intake per unit of production is down 81 percent since 1996.

• Forty-nine percent of the total raw materials used by the company in 2012 were recycled or bio-based, including 36 percent of yarn and 51 percent of carpet backing.

• In 2012 alone, our recycling program diverted 15 million pounds of carpet and carpet scraps from landfills, bringing our 18-year total to 268 million pounds diverted.

• Energy use per unit of production is down 39 percent since 1996. Renewable sources provide 36 percent of the energy Interface uses.

• Greenhouse gas emissions per unit of production from manufacturing facilities are down 41 percent since 1996.

A Valuable ResourceSpecifically, we see ourselves as a valuable resource for the Army in its war on waste. We’re already a preferred floor covering brand recommended to military housing managed by Lend Lease and have a GSA agreement with the U.S. Army exchange. Our relentless commitment to recycling is under-scored by our reclamation and recycling program, ReEntry®

2.0. This has become a template for other comparable opera-tions across North America as we guide these independent recyclers on how to incorporate the specialization of carpet recycling into their capabilities. Currently, we have ReEntry out-posts in LaGrange, Georgia; Toronto, Canada; and La Mirada, California; with more to come.

Perhaps one of the most exciting developments to report is our collaboration with yarn suppliers who are utilizing some much unexpected alternative materials, such as salvaged fishing nets and industrial sludge. The combination of these materials with recycled fiber we provide through our ReEntry process is yielding modular carpet tile that “wow”s with its beauty as much as with its composition of what is essentially among the vilest discards, garbage, and waste.

So, our Mission Zero pledge is actually driving innova-tion. In fact, innovation is one of the most important, valu-able, and beneficial by-products of sustainability. After all, necessity is the mother of invention—and it’s urgently neces-sary to find solutions for managing water, energy usage, and waste reduction. In setting a course for achieving Net Zero, the Army can expect to discover innovations of its own. It also can depend on those of us who have practiced experi-ence and successes on the sustainability battlefront. We’re ready to be Army Strong. n

Wendell Hadden is vice president of Interface. Reach him at [email protected].

New 100 percent recycled content nylon is yieled at Interface’s ReEntry facility and finds its way into new products.

Interface modular carpet tiles were a choice for family housing at Fort Drum.


When servicemembers are ready to take the next step, we’re ready to help. Our dedicated team of Wells Fargo military certified home mortgage consultants are well-versed in military language and protocol. Plus, we have educational seminars and homebuying guides that you can deliver to servicemembers. As the nation’s #1 VA loan originator, we’d like to work with you — together, we can help servicemembers reach their homeownership goals.

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| F E A T U R E |

Standing Army Strong


By Meryl Large Exley

Thirty-nine installations across the U.S. will

receive new and renovated hotels as the result of a partnership

In a political climate racked by deficit fears, cutting government spending has become a major call to action. However, at the same time, deteriorating and inadequate infrastructure present challenges that cannot be ignored. The answer? To make smart investments

now that will save real dollars in the future.Several years ago, leaders in the U.S. Army determined that the lodging

options on many installations were not up to the standards service mem-bers and their families deserve. A 2003 internal U.S. Army lodging study found that more than 80 percent of the existing lodging inventory needed to be recapitalized, costing the government more than $1.2 billion and taking 20 years to complete. Moreover, costs were soaring as travelers on business with the military were driving up reimbursement costs by choos-ing to stay in off-post hotels, which are generally more expensive.

Repairs and renovations to existing hotels that would make them more competitive promised to be an extraordinary undertaking, consuming more resources than the military could afford. To solve the problem, the U.S. Army decided to call in outside help.

Lend Lease has delivered 1,277 rooms to six Holiday Inn Express hotels like this one.


No Small InvestmentSelected through a competitive process, the U.S. Army reached an agreement with Lend Lease and its hotel operator, InterContinental Hotels Group (IHG), to deliver private hotels on installations across the U.S. and in Puerto Rico as a part of an initiative known as the Privatization of Army Lodging (PAL) program. The program leverages the gov-ernment’s assets and raises private funds to deliver the new hotels. Lend Lease, an infra-structure and property solutions provider, is the exclusive asset manager, developer, and design builder for the U.S. Army’s entire lodg-ing portfolio. IHG, one of the world’s largest hotel groups, is the PAL hotel operator.

PAL is the Department of Defense’s only lodging privatization program. The new on-post hotels will be affordable and sus-tainable, and ensure high-quality lodging options are available to military travelers for decades to come. When concluded, PAL will represent an approximately $1 billion invest-ment for the U.S. Army.

The first phase of the program began in 2009 with Lend Lease assuming ownership of on-post hotel facilities at 10 installations. In 2010, the company was asked to imple-ment the second phase of the program to renovate, develop, operate, and sustain hotels at an additional 11 installations.

Lend Lease was offered the third phase of the PAL program in October 2011, and it officially launched on May 1, 2013, with the announcement of $465 million in proj-ect debt for Lend Lease to continue deliver-ing almost 3,800 new or renovated hotel rooms on 18 more military installations.

This third phase will be a massive under-taking, stretching over the next eight years and resulting in the construction of 1,018 new Candlewood Suites® brand hotel rooms and renovation of an additional 2,745 hotel rooms to Holiday Inn Express® brand stan-dards. In total, the three phases of the PAL program will have resulted in over 11,000 new and/or renovated hotel rooms on 39 military installations nationwide.

To date, Lend Lease has delivered six Holiday Inn Express hotels, a combined 1,277 rooms. In addition, there are currently five Candlewood Suites hotels under construction, including a 310-room Candlewood Suites on Joint Base San Antonio, Texas, that, once com-plete, will be the largest in the world.

Setting a New Standard One of the key goals of the program was to bring in brands that consumers know and trust. In addition to Holiday Inn Express and Candlewood Suites, a 141-room Staybridge Suites will be constructed at Fort Belvoir, Virginia.

Amenities commonly found at the properties will include:

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| F E A T U R E |

Our newly refreshed hotels provide a clean, comfortable and friendly place for your employees to stay, recharge and be productive. It’s the perfect place for them to feel at home, when they’re away from home. Let us help you reduce your travel costs.

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• Modern furniture, fixtures, and finishes• Fully-equipped kitchens• Business and fitness centers• Free guest laundry• Free hot breakfast• Weekly socials and events, such as BBQs• New hotels built to LEED standards• Pools• Free high-speed Internet• Courtesy on-post shuttle service

An extra—and popular—personal benefit to travelers is that they can take advantage of IHG’s guest loyalty program, Priority Club® Rewards, to be renamed IHG® Rewards Club in July of this year. To date, IHG Army Hotels has awarded more than 447 million points to service members for use in off-post hotels nationwide.

Benefits Add UpThe PAL program is a smart investment for the U.S. Army in more ways than one. In addition to providing military members and their loved ones with quality lodging options on posts, PAL will save millions in expenses.

The new hotels will provide rooms at a 25 percent

discount to standard room rates, saving on lodging per diem costs for those traveling on government business. Additionally, Lend Lease will assume responsibility for upkeep of the hotels until 2059. All hotel revenue after the payment of operating expenses is required to be spent on construction, renovation, and sustainment costs to ensure the quality hotels of today remain so for the next half-century.

The new hotels have been well-received among service members and private business travelers alike. The U.S. Army’s Chief of Capital Ventures Directorate in the Office of the Assistant Secretary of the Army for Installations, Energy & Environment, Rhonda Hayes, has called the results “exceptional” and has said that Lend Lease’s exper-tise “remains key to the initiative’s long-term success.”

The program has been a source of pride for Lend Lease, allowing the company a unique opportunity to play a role in improving the quality of life on post. The PAL program is not only raising the bar for on-post hotels, but also for what can be expected of military travel nationwide. America’s service-men and women deserve no less. n

Meryl Large Exley is the interim director of marketing, corporate affairs, Lend Lease. Reach her at [email protected].

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| F E A T U R E |

Accelerating Learning

The U.S. Army Corps helps support the Army family through school construction

| F E A T U R E |

By JoAnne Castagna, Ed.D.

The West Point Middle School project includes renovating the existing school and constructing a 31,000-square-foot addition.


In 1821, the U.S. Military Academy at West Point in New York established the first school on a military installation to serve the children of service members. Almost two centuries later,

the West Point community and Department of Defense continue to be committed to providing these children an education to take them into the 21st century, even in the current tough fiscal times.

This is being demonstrated with the much-needed renovation of the historic West Point Middle School being completed by the U.S. Army Corps of Engineers, New York District. The school educates 300 students in grades five through eight.

In 2011, Army Corps contractor Benard Associates of Wayne, New Jersey, began the renovation of the school. The project includes renovating the existing school that was built in 1934, which was designated a landmark; demolishing a wing to the school that was built in 1954; and constructing a new approxi-mately 31,000-square-foot addition.

The more modern 62,000-square-foot educa-tional facility will include new state-of-the-art gen-eral purpose, art, science, and music classrooms that will have interactive Smart Boards and wireless Internet access. This includes a new digital arts lab and clay workroom in the art classrooms and a new acoustic band room, as well as a full digital video production studio.

In addition, the school will have an improved caf-eteria, playground, restrooms, library, parking area, and handicapped access, as well as a new central air system, security system, and fire protection and com-munication intercom system.

Incorporating SustainabilityThe new structure will meet the environmental requirements to be certified LEED Silver by the U.S. Green Buildings Council by incorporating energy-efficient doors and win-dows; additional windows to make use of natural light; energy-efficient hot water heating and chilled water cooling systems; upgraded insulation; water conserving toilets; and motion detector faucets.

The West Point campus is filled with historic buildings, including the 80-year-old middle school. “To maintain the historic look and feel of the campus we did a few things,” said Larry Danner, project engineer and contracting office repre-sentative, U.S. Army Corps of Engineers, New York District.

“In the new renovated 1934 building, we made sure that the new brick and precast bands and caps matched the existing building colors; we incorporated the original wood floors into the new main office spaces; and we used the original 1934 library shelving in the parent waiting area of the new main office.”

“The students are going to benefit greatly by this reno-vation,” said David Rudy, principal of West Point Middle School. “They will have access to learning spaces that are safe, modern, and efficient and they will have a setting in which 21st century curricular objectives may be pursued. This project also is a testament to the military’s commit-ment to provide world-class educational opportunities for the children of the men and women serving in our nation’s military.”

The project is being performed in phases while classes are in session and is expected to be completed in 2014. “Recently, the Army Corps held a tour of the school for the parents and staff members,” said Rudy. “Several parents commented on the quality of the work, and the attention to detail that went into its outfitting. They also noted how well the exterior of the addition matched with the existing 1934 structure. This is a very happy community.” n

Dr. JoAnne Castagna is a public affairs specialist and writer for the U.S. Army Corps of Engineers, New York District. Reach her at [email protected]. Follow her on Twitter at twitter.com/writer4usacenyc.

this project is a testament to the military’s commitment to provide

world-class educational opportunities for the children of the men and women

serving in our nation’s military.

The updated West Point Middle School will be a contemporary, 62,000-square-foot educational facility.

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Changing Landscape New buildings and amenities improve everyday life for service members and families

By Michelle Geering

At Fort Riley, Kansas, a master-planned community now sits on land previ-ously used for training, barracks space, and parade grounds. In less than six years, Corvias Military Living designed and built nearly 1,400 homes and multiple community amenities, including an elementary school, in

the post’s new Forsyth community. Corvias invested more than $207 million in the construction and development of the neighborhood.

Fort Riley’s

The historic Forsyth area, circa 1940

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Through its partnership with the U.S. Army, Corvias began construction of Forsyth in March 2007, as part of its develop-ment plan for Fort Riley’s family housing areas. Construction was finalized in December 2012. Corvias managed the entire process from land development through construction and con-tinues to manage and maintain the homes. The Forsyth com-munity is Corvias’s first completed master-planned community in its portfolio, which includes more than 21,000 total homes at seven military installations across the country. The development of Linden Oaks, a master-planned community at Fort Bragg, North Carolina, will conclude this fall.

A master-planned community includes several amenities not typically included in standard residential development such as numerous parks, walking or jogging paths, and athletic fields.

“The ability to have a clean slate to build upon is what makes this project unique for Corvias. Many of our other projects are in existing neighborhoods,” said Brian Beauregard, program director for Corvias Military Living at Fort Riley. “We had the ability to turn a raw piece of land into its own small town with the comfort, quality, and convenience of off-post communities.”

Modern HomesThe 328-acre on-post community includes 1,389 three- and four-bedroom homes available for privates to lieutenant colo-nels. Corvias designed the homes to accommodate the needs of the modern family by including open floor plans, a second living area, upstairs laundry room, tornado safe rooms, storage areas, and master suites. Building energy-efficient homes also is a vital part of the housing program at Fort Riley. The homes were built using many products made from recycled materials and also feature sustainable elements such as Energy Star appliances, low-flow plumbing fixtures, high-efficiency HVAC systems, and other energy-efficient materials.

“My family and I just moved from an older home in anoth-er neighborhood [at Fort Riley] and we could not be happier

with the layout of this home,” said Specialist Scott Fletcher, a Forsyth resident. “My wife really loves being able to be a part of the family conversation or activity while she is cooking.”

Families also can enjoy the convenience of 14 playgrounds or common areas, a 13,000-square-foot community center, soccer and baseball fields, a pedestrian and bike trail, commu-nity garden, and bark park. Corvias designed and developed the amenities to be conveniently located within the commu-nity and to offer families gathering and recreation options, which help build camaraderie and a sense of community.

“I like having all the walking trails nearby and look for-ward to being able to use them when the weather is warmer,” said Fletcher. These amenities are available for all Corvias Military Living residents.

Additionally, the Forsyth community is located near a new PX, a child development center, a fire station, and a newly remodeled commissary.

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Corvias Military Living completed construction of 1,389 homes in the Forsyth community in December 2012. Thunder Road, pictured in the back of the neighborhood, was the last street to be developed in Forsyth.


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| F E A T U R E |

Corvias Military Living, a division of Corvias Group, a privately owned, vertical-ly integrated real estate solutions group, announced it has earned the highest resi-dent satisfaction score among companies with portfolios larger than 10,000 units for the fifth year in a row, according to the 2012 SatisFacts Annual Resident Survey.

Out of a possible 5.00 score, Corvias Military Living residents gave the com-pany a 4.25 in the 2012 survey, placing the company in the superior resident satisfaction score category. Corvias’ prop-erty management teams also were rated as providing exceptional service at four

neighborhoods and superior service at 30 neighborhoods in the military communi-ties it manages throughout the U.S.

“Our mission is to deliver exceptional customer service for military families and single soldiers,” said John Picerne, presi-dent and CEO of Corvias Group. “We are honored to help care for our troops and their families here at home so they can focus on defending our nation. We feel very proud that our residents continue to find us worthy of earning this national rec-ognition for the fifth year in a row.”

The SatisFacts survey is a resident rela-tionship management service for a range

of multi-family property management companies, including those that man-age military housing. Residents served by nearly 200 property management firms participated in the 2012 survey interviews, which are voluntary and conducted at random over the phone and online.

“We’ve always said that winning a national award validates that a company not only ‘talks the talk’ about service deliv-ery, but also ‘walks the walk,’” said Doug Miller, founder and president of SatisFacts. “Our clients recognize that everyone wins when there is a passion for delivering world-class service.”

Corvias Military Living Earns SatisFacts Top Resident Satisfaction Ranking Adapted from a Press Release


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| F E A T U R E |

“The Army and our partners have worked together to invest in amenities and services for Fort Riley families,” said Colonel William Clark, Fort Riley garrison commander. “The develop-ment of the Forsyth community alone is outstanding. When coupled with the other nearby services, it is extraordinary.”

Building CommunityThe first homes in the neighborhood were available for occupancy in December 2007. Over the past five years, more than 2,400 families have moved into the community. Valerie Alexander, neighborhood manager, said seeing the neighbor-hood come together has been astonishing.

“The excitement of giving families keys to a new home in the neighborhood has never diminished for us,” said Alexander.

In August 2012, Corvias finalized another monumental con-struction project in the Forsyth community by completing the Lieutenant General Richard J. Seitz Elementary School, which is helping to ease overcrowding at schools on the installation. The on-post school is home to 675 kindergarten through fifth-grade students who live in the Forsyth community. Seitz Elementary is the first school built using the Military Housing Privatization Initiative (MHPI) legislation that was enacted in 1996. There

have been no similar projects to date, making this project one of the most innovative and creative uses of the MHPI legislative authorities by the Army and a private partner.

“The school construction project at Fort Riley was a perfect fit with our business strategy and our mission to put families first,” said Beauregard. “We were happy to provide a much-needed solution for the Army and the school district, and we are reminded of the significance of the project each morning as we watch the students walk or bike to school.”

Helping families is a major component of any housing pro-gram. Mick McCallister, Residential Communities Initiative’s housing manager, said the partnership with Corvias Military Living is all about serving the families of Fort Riley. “Soldiers and their families are what we focus on every day. Our goal is to serve those who sacrifice so much for our nation,” said McCallister.

To date, Corvias has built 1,394 new homes, renovated 1,195 existing homes, and constructed four community centers across Fort Riley. Corvias will continue new home construction, demolition, and renovations at Fort Riley through June 2016. n

Michelle Geering is communications manager for Corvias Military Living. Reach her at [email protected].

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Navy Housing customer services encompass the core customer service functions of home finding, issue resolution, listings management, and customer out-reach. Each of these functions is provided at every

installation to support the Navy Housing mission to assist cus-tomers with finding suitable, safe, and affordable housing.

Within these core functions is a multitude of customer services that are more detailed and difficult to measure and standardize because each customer is unique. As we know, customers are not an asset with easily tracked maintenance costs or occupancy rates. Simply measuring the number of customers we’ve seen or counting the time we’ve spent with them doesn’t speak to the level of effort or the expertise required to meet individual custom-ers’ needs. Customer satisfaction measurements—the traditional measure for customer services—can only help us understand cus-tomer satisfaction with the services we provide, but not whether those services are being executed properly or even necessary. To identify and measure the services we provide to ensure they are

reliable and standardized, we must conduct a multi-dimen-sional and detailed review of what it takes to provide them.

Meeting the MissionProcess mapping is a widely accepted project man-

agement tool that documents and outlines the steps it takes to move from a trigger, which sets

the process in motion, to the desired output. Since all of our work begins and ends with our customers, each trigger must map to a

customer need. In turn, each desired output must meet that customer’s need and achieve the

Navy Housing mission to assist customers with finding suitable, safe, and affordable housing.In the case of Navy Housing customer services, most

triggers are external to Navy Housing and driven by a direct customer need, such as a request for counseling and/or assis-

tance, receiving complaints, or obtaining new listings from land-lords. The activities that we implement when these triggers occur make up the bulk of the process map and include both activities

Mapping the Path Forward

Using business process mapping to meet the

Navy Housing mission

By Carol Casto

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that must be performed and decisions that must be made to reach the desired output.

The outputs support meeting the customers’ needs and achieving the Navy Housing mission, and result in informed and efficient placement into housing, up-to-date inventory of listings, mutual resolution, and, where necessary, referral to other offices. Once the output is reached, the process ends. Ultimately, these process maps document the services we need to provide to meet our customers’ needs and outline how pro-viding them fulfills those needs.

Navy Housing identified and mapped 15 processes across all four core functions. By documenting each process, we can set the ground rules by which all installations will operate. Because they are intended for all installations, they map the processes at a very high level. This high-level process mapping supports two needs—it gives adequate understanding of installation services to headquarters to ensure Navy-wide standardization and it pro-vides flexibility to installations to tailor the process and deliver the output in a way that makes sense locally.

Standardizing, Measuring ServicesOnce completed, the process maps will serve as a “charted

course” and will enable us to see how the customer services we provide align with our customer needs and our over-all goals. And while all of the core functions are already addressed in existing policy, a comparison of the policy with these process maps concluded that more robust and detailed policy is required to define and describe the customer service activities in order to ensure they are provided in a standard-ized and reliable way for customers.

As the adage goes, “what gets measured gets done,” and a significant part of policy development also must focus on per-formance measurement. The process maps make it easier to identify key performance measures because we can now refer to concrete activities or decision points within the process that need to be measured to ensure standardization across the Navy. This will give us our first glimpse of data that can be compared across all installations.

It is a long road from visual, high-level maps to detailed policy and performance measurement, and we are only at the beginning of that road. But even at this high level, the process maps enable Navy Housing staff to begin aligning their ser-vices with what the rest of Navy Housing is doing, and allow for better understanding of how their work directly relates to meeting customers’ needs and the Navy Housing mission. For the customer, they can expect more reliable and standard-ized services across the Navy. And giving our customers what they need and expect is at the heart of what we do. n

Carol Casto is a housing referral services program analyst, Commander, Navy Installations Command. Reach her at [email protected].

The landlord-tenant dispute process within the issue resolution function outlines the process from when the trigger of a landlord or tenant complaint is registered to when desired output of negotiated settlement is reached. It shows high-level decision points (diamonds) and activities

(e.g., mediation and negotiation between parties), as well as relationships to other processes, such as the Complaint Inspection Sub-Process.


it is a long road from visual, high-level maps to detailed policy and performance measurement, and we are only at the beginning of that road.


For active-duty soldiers, there is no such thing as part-time service. It is a lifestyle commitment for officers and enlisted personnel and their families. Over the last 17 years, the services, with authorization from Congress’s Residential

Communities Initiative (RCI), have made a commitment to provide safe, attractive, affordable, modern communities and amenities for service members and their families. However, planning, funding, and implementing the nearly constant cycles of renovation necessary to keep homes in large-scale communities up-to-date also requires com-mitment. Which is why, in 1996, RCI opened the door for partner-ships with private companies that can dedicate resources, expertise, and capital to long-term housing projects.

Committed to Quality

Striving to provide safe, attractive, and affordable living for

military families

By Suzanne VanGilder

Public-private partnerships help to update military living spaces, like this bathroom.

| F E A T U R E |


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Since its inception, the program has been a success, transforming dilapidated neighborhoods into thriving com-munities. As private companies take on the responsibilities of managing military housing, they build relationships with vendors and service providers that continually streamline the building and renovation processes. Along the way, best prac-tices for specification, application, and use of materials are established. In the end, a higher quality of lifestyle is being created for service members and their families.

There are many privatization companies that work diligently to define and standardize best practices for sustainable military housing across a broad spectrum of fronts. From creating walk-able/bikeable communities to installing high-efficiency appli-ances, military housing companies are creating communities that help soldiers to “Live Army Green.” While the homes them-selves play an important role in conscientious development, so does the construction process. With many thousands of homes being constantly built and renovated, the right materials applied in the right way allow builders to reduce waste on a grand scale.

Best PracticesIt is impossible to record every best practice in place for all housing projects, but examining a single strategy from one com-pany provides insight into how best practices run throughout the process. Corvias Military Living, the privatization company formerly known as Picerne Military Housing, provides a good example. As a vertically integrated group of companies, Corvias implements conscientious strategies that extend from the con-ceptualization stage through the logistics of construction and maintenance. “The seamless integration between development, construction, and property management enhances the quality of our projects,” says John Shay, senior vice president of con-struction for Corvias. “So when we make decisions, we really make the 50-year decision for products that last.”

Over the past 14 years, Corvias has partnered with the U.S. military to build, renovate, and manage more than 21,000 homes and 30 million square feet of space on more than 25,000 acres of land. However, housing is not just about num-bers, it is about the people who are committed to building quality. Even large-scale projects function on relationships and trust. Zooming in to look at the work being done at one instal-lation provides a sense of the cooperative efforts and details that make a house a home.

Improving Fort SillFort Sill is located in Lawton, Oklahoma, and is a designated National Historic Landmark. It is the only active Army installa-tion of all the forts on the Southern Plains built during the Indian Wars. More than 880 of the existing 1,411 houses were in desper-ate need of renovation. “We’ve been up here for about two years,” says Steve Ingersoll, director of strategic accounts for Armstrong Cabinetry, the vendor that supplies and installs cabinetry and countertops for Corvias at Fort Sill, as well as many other military

housing projects. “Unless they are historic buildings, the exist-ing homes are transformed through renovation,” says Ingersoll. “There are another two to three years projected for the initial full build-out at Fort Sill because Corvias is also in the process of building 432 new homes and state-of-the-art community centers.”

Ingersoll uses materials specified by Corvias’ in-house design team. “Our ultimate goal is to ensure that our families and fellow team members find their respective living and working environ-ments to be comfortable, functional, and appealing,” says Kerrie Iemma, senior vice president of design with Corvias Group. “In a nutshell, we are a support function because we branch across every business line to ensure that all our military posts are aligned with prescribed standards and specifications. Then we tie into regional influences for exteriors and community spaces.” Part of that support function is to make certain that homes are available and complete when they are expected. “Basically, they are turning the rehab units in 40 days,” says Ingersoll. “Once they get the notification from the sales and leasing office that a home is becoming vacant, they only have it under renovation for 45 days. So the companies that do business with Corvias either have to have products in stock, or have very short lead times for timely turnaround and minimal waste.” According to Ingersoll, an average of 10 medium renovations, six historic renovations, and18 new homes are completed monthly at Fort Sill.

In addition to being readily available, the materials that go into the homes on Fort Sill also must be of a high quality that will last through a typical eight- to 10-year life cycle. Armstrong supplies the cabinetry built from renewable wood. High-pressure laminate (HPL) and solid surface countertops are supplied by Wilsonart. Both are engineered products, and the HPL is made from recycled materials. They offer great durability and a long life cycle. Designating reliable suppliers that can commit to a partnership is an important practice. “HPL in general is a great product,” says Ingersoll. “But really, at the end of the day, if everything is on a level playing field, Wilsonart provides the best service. They are very responsive as far as taking care of us as their customer, but they also take care of our end user.” Considering the scope of the projects managed by Corvias, dependability is crucial for vendors and service providers. “The team at Wilsonart just gets it done, day in and day out. And they have for years. We don’t have clients waiting for them to get back to us,” says Ingersoll. “If I ask them to do something I can cross it off my list and not have to follow up. That is a big plus because spending time chasing other subs down can eat through your day.”

The Comforts of HomeThe other aspect that Corvias takes into consideration is that while they are indeed managing large communities for military installations, they are still building homes, and those homes should feel “homey.” Although military families sometimes move through installations frequently, Corvias’ designers and community planners are dedicated to creating a comfortable life-style for residents. “Two of the things that are very important to


our designs are that they are consistent across installations and in appropriate alignment with rank,” says Iemma. “When soldiers PCS we want all the interiors to look the same. So one of the best practices we developed is to have relationships with select manufacturers. That helps us to provide predictable amenities for different ranks, and it also benefits when purchasing materials.”

Part of that is creating designs that are in sync with the structure of military culture. While all homes are safe and com-fortable, the standard of size and finishes reflect the soldier’s rank. For example, entry-level cabinetry may include 30-inch upper cabinets with Armstrong’s Siena Birch picture frame doors, while cabinetry for the upper echelon is 42 inches and finished with full maple overlay. The same holds true for coun-tertops; ranks of JNCO receive Wilsonart Contract Laminate in Natural Nebula and SNCO/CGO receive the Silicon EV design. On the higher end, FGOs are appointed with Wilsonart Solid Surface Khaki Brown Tempest. This sort of attention to detail reinforces the structure that is the traditional foundation of the military lifestyle.

Building BelongingBeyond making the commitment to develop, construct, man-

age, and maintain physical edifices, Corvias is dedicated to building communities where residents enjoy quality of life and a sense of belonging. This includes such amenities as family support services, pools with lifeguards, playgrounds, bark parks, and community centers where activities and events are held. “Through the process of development, con-struction, and management, we are always mindful of the end user, our military families,” says Iemma. “We develop our design and construction practices so that we can give our residents something they can live in, use, and be proud of. We take a lot of pride in that. We are not just building homes, we are building communities, and that feels great for all of us involved.” At every level, from the services, to pri-vate management group, to subcontractor, and to supplier, trusted relationships and dedication to quality are the best practices for providing safe, attractive, modern homes for military members committed to serving our great country. n

Suzanne VanGilder is the editorial director of Surface & Panel magazine, a quarterly publication with the tagline, “Uniting materials, technology, and design.” Reach her at [email protected].

| F E A T U R E |


Lend Lease announced the successful close of Phase IV for Atlantic Marine Corps Communities LLC (AMCC), signaling the start of construction of new homes, new community centers, a new elementary

school, and renovation of a historical structure.The closing of $78.9 million in government fund-

ing allows for further developments at Marine Corp Base Camp Lejeune, which includes: 136 new homes in the Knox Landing community, the addition of two new community centers with swimming pools, a 260-per-son elementary school, privatization and renovation of

the historical General Officer Quarters at Marine Corps Recruit Depot (MCRD) on Parris Island, and the demoli-tion of 136 homes at Pine Grove at Marine Corps Air Station (MCAS) Beaufort in Beaufort, South Carolina. The additional project was awarded by the Department of Navy under the Military Housing Privatization Initiative (MHPI), which has become a critical component in the effort to eliminate inadequate housing and foster a better quality of life for U.S. service members and their families. Lend Lease will finance, develop, build, renovate, and oper-ate the site for 50 years.

Plans for Privatization

Lend Lease and Atlantic Marine Corps communities officially start Phase IV privatization initiative

By Dixie Lanier-Johnson

A rendering from the Phase IV initiative. (Rendering attributed to JSA Inc. Concept by GGARC Inc. with Reilly Design.)


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| F E A T U R E |

New Opportunities“We are delighted to have been selected to pursue Phase IV and continue our ongoing partnership with The Department of the Navy and Marine Corps,” said Marc Sierra, managing director, Lend Lease (US) Public Partnerships. “This new opportunity will provide more homes and amenities for our military service members and their families where they are needed most and solidify our commitment and partner-ship with the Department of the Navy. Lend Lease, with 11 MHPI projects awarded to date, is a seasoned veteran in the public-private partnership arena, with more than 40,000 homes in its portfolio.”

Listed on the National Registry of Historic Places, Quarters 1, located on MCRD, in Beaufort, South Carolina, is said to have been constructed in 1884, then extensively renovated and moved to its present location in 1890. Since 1932, most modifications have been relatively minor, with the shape and mass of the building remaining unchanged. Lend Lease plans to complete significant renovations to the home. These renovations will improve the functional-ity of the home and upgrade existing structural issues that require repair.

In addition to the renovations occurring on MCRD, Parris Island, 136 duplex-style homes on MCAS Beaufort will be demolished at Pine Grove. These homes are being removed from the inventory for operational requirements, due to their proximity to the flight lines.

Marine Corps Base Camp Lejeune will gain an additional 136 new homes at the Knox Landing Community, located on Tarawa Terrace. The Knox Landing Community also will receive a new community center, featuring a large club room and multiple amenities for residents.

Focused on CommunityThe addition of a brand new 260-student elementary school at the Knox Landing Community extends AMCC’s vision of creating special places for Marine Corps families. The school will be located in the Knox Landing community, which will be the nucleus for the large number of families living at Tarawa Terrace and Knox neighborhoods. The school will be designed to meet the Department of Defense Education Administration’s educational specifications for site planning, general building design, functional areas, infrastructure, and systems required.

At the Midway Park neighborhood, a brand new community center and swim-ming pool will be added to the available amenities for residents and be built similar in design to other AMCC com-munity centers. It also will have offices for community/property management staff. A large spacious club room and other amenities will be available for families to socialize and interact.

The Phase IV closing marks the eighth year of operations for AMCC, during which more than 2,129 new homes were constructed and 1,925 renovations com-pleted in more than 19 neighborhoods across the AMCC portfolio, located in four states.

Demolition will begin immediately at Pine Grove in Beaufort, South Carolina, while the remaining design phases are completed for the new homes and com-munity centers and the new 260-stu-dent elementary school. All construction work will be completed within the next three years. n

Dixie Lanier-Johnson is strategic mar-keting manager, Atlantic Marine Corps Communities LLC, for Lend Lease. Reach her at [email protected].

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Use this resource to locate com pa nies that provide products and ser vic es to the military housing industry.

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Malcolm D. WilsonManufacturers’ Representative


pHMa corporate SuStaining MeMberS

APPLIANCESABSOCOLD Corporation

Tim McCullumP.O. Box 1545Richmond, IN 47375800/843-3714; fax 765/935-3450E-mail: [email protected]

Allied Contract Inc.Dawn Bradford124 N. Peoria AvenueTulsa, OK 74120918/556-1241; fax 918/556-1245E-mail: [email protected]

Capitol SupplyDavid Ostan1000 Sawgrass Corporate Parkway, Suite 452Sunrise, FL 33323888/485-5001 x5919; fax 954/907-0770E-mail: [email protected]

uHD Supply Facilities MaintenanceCynde Beedle10641 Scripps Summit CourtSan Diego, CA 92131858/831-2171; fax 858/831-2497E-mail: [email protected] site: www.hdsupplysolutions.com/gov

uintirion/MicroFridgeBenjamin Otte2 Annette Road, Suite 3Foxboro, MA 02035800/637-7567E-mail: [email protected] site: www.microfridge.com

Kenyon International Inc.Suzanne Owens8 Heritage Park RoadP.O. Box 925Clinton, CT 06413860/664-4906; fax 860/664-4907E-mail: [email protected]

ART WHOLESALERSArtline Wholesalers

Puneet Bhasin1 Midland AvenueHicksville, NY 11801800/678-6540; fax 516/931-5735E-mail: [email protected]

BAR COdE ASSET TRACkINgBarTracks

Benjamin A. Saltzer2892 Collier AvenueSan Diego, CA 92116619/282-3211; fax 619/282-0108E-mail: [email protected]

BATH PROdUCTSSwanstone Corp.

Robbin Mabery515 Olive Street, Suite 1800St. Louis, MO 63101314/231-8148 x3225; fax 314/231-8185E-mail: [email protected]

BEdROOM & LOUNgE FURNISHINgSuaDM international

Gary Raphael5565 North Elston AvenueChicago, IL 60630-1314773/774-2400; fax 773/774-2099E-mail: [email protected] site: www.admintl.com

ublockhouse contract Furniture companySteve Perko3285 Farmtrail RoadYork, PA 17406717/764-5555; fax 717/767-8939E-mail: [email protected] site: www.blockhouse.com

uMarvin J. perry, inc.Jodi Perry Yeager10563 Metropolitan AvenueKensington, MD 20895302/949-1301; fax 301/949-1304E-mail: [email protected] site: www.marvinjperry.com

uValley Forge Fabrics, inc.Jason Gans2981 Gateway DrivePompano Beach, FL 33069954/971-1776; fax 954/971-1775E-mail: [email protected] site: www.valleyforge.com

BUILdINg PROdUCTSAmerican Direct Procurement

Byron Whetstone11000 Lakeview AvenueLenexa, KS 66219913/677-5588; fax 913/677-5576E-mail: [email protected]

uWilsonart internationalMark Kieckhafer2400 Wilson PlaceTemple, TX 76504-5131254/207-2381; fax 254/207-8809E-mail: [email protected] site: www.wilsonart.com

CABINETRyuWilsonart international

Mark Kieckhafer2400 Wilson PlaceTemple, TX 76504-5131254/207-2381; fax 254/207-8809E-mail: [email protected] site: www.wilsonart.com

CARPET & UPHOLSTERy CLEANINgucoit cleaning & restoration Services

Shawn Aghababian897 Hinckley RoadBurlingame, CA 94010800/243-8797 x245; fax 650/697-6117 E-mail: [email protected] site: www.coit.com

CLEANINg & SANITIZINgS&Y Trading Corporation

Yohanan Berlinerblaw2200 North Federal Hwy., Suite 229CBoca Raton, FL 33431561/395-4333 or 800/309-3393; fax 561/395-4303E-mail: [email protected]

United Laboratories, Inc.Eric Frazier320 37th AvenueSt. Charles, IL 60174630/377-0900; fax 630/762-7377E-mail: [email protected]

COMPACT kITCHENSDwyer Products

Toni Pahl1000 Davey Road, Suite 100Woodbridge, IL 60517630/741-7900; fax 630/741-7974E-mail: [email protected]

CONSTRUCTIONuHunt Military communities

Richard Theroux4401 N. Mesa StreetEl Paso, TX 79902915/298-0479; fax 915/298-0478 E-mail: [email protected] site: www.huntcompanies.com

CONSULTANTSuuBooz Allen Hamilton

John Stowers700 N. St. Mary’s, Suite 700San Antonio, TX 78205210/244-4200; fax 210/244-4206E-mail: [email protected] site: www.boozallen.com

uuMHLIJon Moore154 Fort Evans Road, NELeesburg, VA 20176703/771-0055; fax 703/771-0299E-mail: [email protected] site: www.mhli.org

COUNTERTOPSVT Industries, Inc.

Trisha Schmitt1000 Industrial ParkHolstein, IA 51025800/827-1615; fax 712/368-2923E-mail: [email protected]

uWilsonart internationalMark Kieckhafer2400 Wilson PlaceTemple, TX 76504-5131254/207-2381; fax 254/207-8809E-mail: [email protected] site: www.wilsonart.com

dEBT COLLECTION FOR MILITARy HOUSINgCarter-Young Inc.

Steven Carter1500 Klondike Road, Suite A210Conyers, GA 30094678/995-4242; fax 678/937-0609E-mail: [email protected]

dEVELOPERSuuBalfour Beatty Communities

Chris Williams10 Campus BoulevardNewtown Square, PA 19073610/355-8100; fax 610/335-8201E-mail: [email protected] site: www.bbcgrp.com

uclark realtyStephanie Amateis4401 Wilson Blvd., Suite 600Arlington, VA 22203703/294-4606; fax 703/294-4756E-mail: [email protected] site: www.clarkrealty.com

uuCorvias GroupLaura Calenda1405 South County Trail, Suite 530East Greenwich, RI 02818401/228-2819; fax 401/336-2561E-mail: [email protected] Web site: www.corvias.com

uHunt Military communitiesRichard Theroux4401 N. Mesa StreetEl Paso, TX 79902915/298-0479; fax 915/298-0478 E-mail: [email protected] site: www.huntcompanies.com

uuLend Lease (US) Public Partnerships, LLCMarc Sierra1801 West End Avenue, #1700Nashville, TN 37203615/963-2694; fax 615/963-2686E-mail: [email protected] site: www.lendlease.com

uuLincoln Military HousingSam Merrick3360 Murray RidgeSan Diego, CA 92123858/874-8100; fax 858/874-3259E-mail: [email protected] site: www.lpcmil.com

uuMichaels Military Housing, LLCRonald Hansen3 E. Stow RoadP.O. Box 994Marlton, NJ 08053 856/596-3008; fax 856/355-1547E-mail: [email protected] Web site: www.themichaelsorg.com

unew orleans navy Housing, llcAlex Lewis8027 Jefferson HighwayBaton Rouge, LA 70809225/954-4828; fax 225/924-4945E-mail: [email protected] site: www.patricianmanagement.com

uulistings denote pHMa platinuM Members. ulistings denote pHMa golD Members.



uunited communities, llcMike Haydinger78 East Main StreetMarlton, NJ 08053 856/985-1777; fax 856/985-2445E-mail: [email protected] site: www.mcguiredixuc.com

dEVELOPMENT & PROPERTy MANAgEMENTAmerica First Properties

Niles AndersenOne Burlington Place1004 Farnam, Suite 400Omaha, NE 68102402/930-3013; fax 402/930-3047E-mail: [email protected]

uuBalfour Beatty CommunitiesChris Williams10 Campus BoulevardNewtown Square, PA 19073610/355-8100; fax 610/335-8201E-mail: [email protected] site: www.bbcgrp.com


uuForest CityAngelo Pimpas50 Public Square, Suite 1200Cleveland, OH 44113216/621-6060; fax 216/263-4800E-mail: [email protected] site: www.forestcity.net


uunited communities, llcMike Haydinger78 E. Main StreetMarlton, NJ 08053856/985-1777; fax 856/985-2445E-mail: [email protected] Web site: www.mcguiredixuc.com

dOg PARk EQUIPMENTDog-On-It-Parks

Nora VandenBerghe626 12th Street SW, Suite 104Everett, WA 98204877/348-3647; fax 425/347-3056E-mail: [email protected]

dORMITORy FURNITUREunorix group

Pete Graves1000 Atlantic DriveWest Chicago, IL 60185800/234-4900; fax 630/231-4343E-mail: [email protected] site: www.norix.com

dRAPERIES, BEdSPREAdS, & WINdOW TREATMENTSAccessories for Contract Sales, Inc./Casson Art

Carolyn SmartP.O. Box 4187416 Starling AvenueMartinsville, VA 24115276/638-1450; fax 276/638-3877E-mail: [email protected]

uaDM internationalGary Raphael5565 North Elston AvenueChicago, IL 60630-1314773/774-2400; fax 773/774-2099E-mail: [email protected] site: www.admintl.com

Contract Décor Inc.Marc Stewart 72-184 N. Shore StreetThousand Palms, CA 92276760/343-4444; fax 760/343-4441 E-mail: [email protected]

Mill Distributors Inc. Thomas Wieder45 Aurora Industrial ParkwayAurora, OH 44202800/322-6555; fax 330/995-9207E-mail: [email protected]

RMP AssociatesRhonda Pearson2208 Newcastle StreetBrunswick, GA 31520-8737912/280-0773; fax 912/280-0595E-mail: [email protected]

Southwest DécorLouisa Flores3645 Fredericksburg RoadSan Antonio, TX 78201210/732-9327; fax 210/732-9347 E-mail: [email protected]

Thomas W. Raftery Inc.Gary Rigoletti1055 Broad StreetHartford, CT 06106860/278-9870; fax 860/278-9873E-mail: [email protected]


EdUCATIONALInstitute of Real Estate Management

Nancye J. Kirk430 N. Michigan AvenueChicago, IL 60611-4090312/329-6010; fax 312/410-7910E-mail: [email protected]

uuMHLIJon Moore154 Fort Evans Road, NELeesburg, VA 20176703/771-0055; fax 703/771-0299E-mail: [email protected] site: www.mhli.org

ELECTRONIC LOCkSukaba access control

Fred Crum2608 Manor Oak DriveValrico, FL 33596813/634-3344; fax 813/654-7145E-mail: [email protected] site: www.kabaaccess.com

FABRICSMayer Fabrics

Richard Mayer321 S. Alabama StreetIndianapolis, IN 46204800/428-4415; fax 317/267-2629E-mail: [email protected]


FAUCETSMoen, Incorporated

David Ricci7 Pointe CircleJackson, NJ 08527973/220-7859; fax 732/367-9215E-mail: [email protected]

FINANCIAL SERVICESuchase

Gregory Murray1390 Timberlake Manor Pkwy., Floor 01Chesterfield, MO 63017314/922-9030; fax 866/404-4920E-mail: [email protected] site: www.chase.com

FIRE, WATER, WINd RESTORATIONucoit cleaning & restoration Services


FLOORINgCBC America

Dale Carson1813 Augusta BoulevardFairfield, OH 45014631/835-0275; fax 631/864-8151E-mail: [email protected]

CCA Government Floors & InteriorsMelanie Terrill430 South Pickett StreetAlexandria, VA 22304703/370-0000; fax 703/823-8512E-mail: [email protected]

Continental Flooring CompanyDiane Conti9319 N. 94th Way, Suite 1000Scottsdale, AZ 85258480/949-8509 or 800/825-1221; fax 480/945-2603E-mail: [email protected]

Shaw Builder GroupJeff ManleyP.O. Box 2128Dalton, GA 30722706/275-2423; fax 706/428-3393E-mail: [email protected]

uSherwin-Williams Bill Rafie101 Prospect Avenue, 10 MidlandCleveland, OH 44115216/515-4313; fax 216/566-1392E-mail: [email protected] Web site: www.sherwin-williams.com

FURNITUREAdden Furniture Inc.

Linda Kane710 Chelmsford StreetLowell, MA 01851800/625-3876; fax 978/453-1449E-mail: [email protected]

uaDM internationalGary Raphael5565 North Elston AvenueChicago, IL 60630-1314773/774-2400; fax 773/774-2099E-mail: [email protected] site: www.admintl.com

American Contract FurnitureLindsay Santos106 North J DriveBoerne, TX 78006913/422-5262E-mail: [email protected]

ublockhouse contract Furniture companySteve Perko3285 Farmtrail RoadYork, PA 17406717/764-5555; fax 717/767-8939E-mail: [email protected] site: www.blockhouse.com

CMA Inc.Paul Snyder8425 Progress Drive, Suite BBFrederick, MD 21701240/215-9700; fax 240/215-9721E-mail: [email protected]

ucort Furniture rentalPeggy Moore801 Hampton Park BoulevardCapitol Heights, MD 20743888/472-2678; fax 301/333-3530E-mail: [email protected] site: www.cort.com

DCI Inc.David Kober265 S. Main StreetLisbon, NH 03585800/552-8286; fax 603/838-6826E-mail: [email protected]



Foliot Furniture, Inc.Alex Coallier721 Boul Roland GodardSt. Jerome, QC Canada J7Y4C1800/545-5575; fax 450/565-8932E-mail: [email protected]

GSA Integrated Workplace Acquisition CenterDan McAneney20 North 8th StreetPhiladelphia, PA 19107215/446-5094; fax 215/446-5115E-mail: [email protected]

uHD Supply Facilities MaintenanceCynde Beedle10641 Scripps Summit CourtSan Diego, CA 92131858/831-2171; fax 858/831-2497E-mail: [email protected] site: www.hdsupplysolutions.com/gov

Integra, Inc. Chandra PutnamP.O. Box MWalworth, WI 53184800/235-0234; fax 262/275-3614E-mail: [email protected]

KJL-Letts Design, Inc.Debra Joyce1100 North Magnolia Avenue, #AEl Cajon, CA 92020619/464-8010; fax 619/464-8016E-mail: [email protected]

ModuForm, Inc.Thomas C. Hurd172 Industrial RoadFitchburg, MA 01420-0004800/221-6638; fax 978/345-0188E-mail: [email protected]

New England Woodcraft Peter Osborne481 North StreetP.O. Box 165Forest Dale, VT 05745802/247-8211; fax 802/247-8042E-mail: [email protected]

unorix groupPete Graves1000 Atlantic DriveWest Chicago, IL 60185800/234-4900; fax 630/231-4343E-mail: [email protected] Web site: www.norix.com

Rodco-BrandtJuergen RichterP.O. Box 270Mansfield, TX 76063817/477-4118; fax 817/477-4728E-mail: [email protected]

urt londonAbbi Adams1642 Broadway Avenue NWGrand Rapids, MI 49504877/613-2012; fax 616/364-1131 E-mail: [email protected] Web site: www.rtlondon.com

Sauder Manufacturing CompanySteve BrittonP.O. Box 1000Grabill, IN 46741800/943-5263; fax 260/627-6496E-mail: [email protected]

Savoy FurnitureDavid KratzerP.O. Box 248300 Howard StreetMontoursville, PA 17754570/368-2424; fax 570/368-3280E-mail: [email protected]

uthomasville FurnitureCarole Snider401 East Main StreetThomasville, NC 27360336/476-2175; fax 336/472-4057E-mail: [email protected] site: www.contract.thomasville.com

utrade products corporationAllyn Richert12124 Pope’s Head RoadFairfax, VA 22030888/352-3580; fax 703/502-9399E-mail: [email protected] site: www.tradeproductscorp.com

Transformations FurnitureJaret Wieland16840 State Road 37Harlan, IN 46743260/657-5527; fax 260/657-5691E-mail: [email protected]

Trinity Furniture Inc.Jorge LagueruelaP.O. Box 150Trinity, NC 27370336/472-6660; fax 336/475-0037E-mail: [email protected]

uuUniversity LoftJames Jannetides2588 Jannetides Blvd.Greenfield, IN 46140317/866-5755; fax 317/631-1516E-mail: [email protected] site: www.uloft.com

FURNITURE INSTALLATIONucrowning touch installations

Richard Tyner 1801 S. Myers StreetOceanside, CA 92054760/224-4555; fax 760/859-3330E-mail: [email protected]

FURNITURE REFINISHINg & REUPHOLSTERINgThe Refinishing Touch

Roberta Bernhardt9350 Industrial TraceAlpharetta, GA 30004770/642-4169; fax 770/475-4782E-mail: [email protected]

gOVERNMENT MEETINg PLANNINguuMHLI

Jon Moore154 Fort Evans Road, NELeesburg, VA 20176703/771-0055; fax 703/771-0299E-mail: [email protected] site: www.mhli.org

gROUNdS MAINTENANCE MANAgEMENTuDavey commercial grounds Management

Blane PshigodaP.O. Box 75563Colorado Springs, CO 80970719/638-1210; fax 719/638-1233 E-mail: [email protected] site: www.davey.com

gUEST AMENITIESAmerican Hotel Register Company

Jason Doonan100 S. Milwaukee AvenueVernon Hills, IL 60061847/743-1554; fax 847/743-3554E-mail: [email protected]

HOUSEHOLd & QUARTERS FURNITUREurt london

Abbi Adams1642 Broadway NWGrand Rapids, MI 49504877/613-2012; fax 616/364-1131 E-mail: [email protected] Web site: www.rtlondon.com

HOUSINg PRIVATIZATIONuuBalfour Beatty Communities

Chris Williams10 Campus BoulevardNewtown Square, PA 19073610/355-8100; fax 610/335-8201E-mail: [email protected] site: www.bbcgrp.com


uuMichaels Military Housing, LLCRonald Hansen3 E. Stow Road P.O. Box 994Marlton, NJ 08053856/596-3008E-mail: [email protected] site: www.themichaelsorg.com

HOUSINg REFERRAL SySTEMSRunzheimer International

Paul Giese1 Runzheimer ParkwayWaterford, WI 53185262/971-2428; fax 262/971-2373E-mail: [email protected]

kEy CONTROLukaba access control

Fred Crum2608 Manor Oak DriveValrico, FL 33596813/634-3344; fax 813/654-7145E-mail: [email protected] site: www.kabaaccess.com

LANdSCAPE MANAgEMENTBrickman Group

Tom Davis9250 Rumsey Road, Suite 200Columbia, MD 21045240/683-4343; fax 410/992-0943E-mail: [email protected]

uDavey commercial grounds ManagementBlane Pshigoda755 Highway 105, Unit # 16Palmer Lake, CO 80133719/491-3287; fax 719/572-0247E-mail: [email protected] site: www.davey.com

Munie Greencare ProfessionalsJoe Munie1000 Milburn School RoadCaseyville, IL 62232618/624-5005; 618/632-5475E-mail: [email protected]

TruGreen LandCareAnita Childress7840 Bethlehem Road, Suite 100 Manassas, VA 20109703/366-3260; fax 703/368-4687E-mail: [email protected]

LIgHTINgJES Lighting, Inc.

Jamie Schumaker5605 West Hemlock StreetMilwaukee, WI 53223414/760-3377 x201; fax 414/760-3380E-mail: [email protected]

LOdgINg SUPPLIESBABCO International, Inc.

Betsy Marco911 S. Tyndall AvenueTucson, AZ 85719520/628-7596; fax 520/628-9622E-mail: [email protected]

MAINTENANCEWindsor Industries

Leean Bradburn1351 W. Stanford AvenueEnglewood, CO 80110800/444-7654 x206; fax 303/865-2807E-mail: [email protected]

MAINTENANCE SUPPLIESuHD Supply Facilities Maintenance

Cynde Beedle10641 Scripps Summit CourtSan Diego, CA 92131858/831-2171; fax 858/831-2497E-mail: [email protected] site: www.hdsupplysolutions.com/gov

Lowe’s CompaniesAmber Miller1000 Lowes Blvd.Mooresville, NC 28117704/758-2262; fax 336/217-2761E-mail: [email protected]


Wilmar Industries, Inc.Chris Thompson1141 Crabapple CircleWatkinsville, GA 30677706/310-9529; fax 706/310-0184E-mail: [email protected]

MATTRESSESuamerican bedding MFg, inc.

Dale ReynoldsP.O. Box 1048Athens, TN 37371423/745-1512; fax 423/745-2772E-mail: [email protected] Web site: www.americanbeddingmfg.com

LC Industries (Durham, NC)Dave Henderson4500 Emperor Blvd.P.O. Box 13629Durham, NC 27709919/596-8277; fax 919/598-1179E-mail: [email protected]

ulions Volunteer blind industries, inc.Eric Carpenter758 West Morris BoulevardMorristown, TN 37813423/586-3922; fax 423/586-1479E-mail: [email protected] Web site: www.volblind.org

Paramount Sleep Richard Diamonstein1112 Kingwood AvenueNorfolk, VA 23502757/855-3321; fax 757/855-2029E-mail: [email protected]

Sealy ContractLeo VogelOne Office ParkwayTrinity, NC 27370336/861-3539; fax 336/861-4045E-mail: [email protected]

SKYDEX Technologies, Inc. David Russell12508 E. Briarwood Avenue, Suite 1-FCentennial, CO 80112303/952-8930; fax 303/799-6434E-mail: [email protected]

Winston-Salem Industries for the BlindMark Murray7730 North Point DriveWinston-Salem, NC 27106336/245-5759; fax 336/759-0551E-mail: [email protected]

MOLd REMEdIATIONucoit cleaning & restoration Services


MORTgAgE SERVICESuWells Fargo Home Mortgage

David Gibbons2701 Wells Fargo WayMinneapolis, MN 55408612/312-4363; fax 612/312-4390E-mail: [email protected] site: www.wellsfargo.com/military

ONLINE MILITARy CLASSIFIEdSSargesList

Lisa KlinkhammerP.O. Box 88051Steilacoom, WA 98388916/761-8717; fax 866/637-2743E-mail: [email protected]

PAINTS ANd COATINgSPPG Architectural Coatings

Korey Maryland113 Blackwater LaneIrmo, SC 29063336/254-2411; fax 866/247-6003E-mail: [email protected]

uSherwin-WilliamsBill Rafie101 Prospect AvenueCleveland, OH 44115216/515-4313; fax 216/566-1392

E-mail: [email protected] site: www.sherwin-williams.com

PEST CONTROLupayment processing Services

Military Assistance Co.Rick BoswellP.O. Box 1270Elizabethtown, KY 42702270/706-6220; fax 877/237-7960E-mail: [email protected] site: www.macallotment.com

Protect-A-BedBrian Hirsch1500 South Wolf RoadWheeling, IL 60090414/731-1663; fax 414/255-3478E-mail: [email protected]

TechnicideJim Harper63 Via Pico Plaza #302San Clemente, CA 92672949/340-9532; fax 714/442-9638E-mail: [email protected]

PLAygROUNd EQUIPMENTABC TEAM Playgrounds GmbH

Rainer KronbachP.O. Box 255Ransbach-Baumbach GE 562220049 2623 80090; fax 0049 7161 929532E-mail: [email protected]

Safeplay SystemsEric Torrey4452 Winfred DriveMarietta, GA 30066770/591-7000; fax 770/926-4194E-mail: [email protected]

Vortex Aquatic StructuresVirginie Guilbeault328 Avro StreetPointe-Claire, Quebec, H9R 5W5 Canada514/694-3868; fax 514/335-5413E-mail: [email protected]

PORTABLE MOVINg & STORAgE CONTAINERSPODS Enterprises, Inc.

Cherlyne Rouse5585 Rio Vista DriveClearwater, FL 33760727/538-6418; fax 727/532-2660E-mail: [email protected]

PRIVATIZEd MILITARy HOUSINgBoyer Hill Military Housing

Danny Davis4049B Cambridge Loop Hill Air Force Base, UT 84056801/784-5608; fax 801/784-5602E-mail: [email protected]

PROPERTy MANAgEMENTuc e Mckenzie & associates, llc

Charles McKenzie724 S. Shelmore Boulevard, Suite 100Mt. Pleasant, SC 29464843/849-1122; fax 843/849-0595E-mail: [email protected] Web site: www.cemallc.com


uuForest CityAngelo Pimpas50 Public Square, Suite 1200Cleveland, OH 44113216/621-6060; fax 216/263-4800E-mail: [email protected] site: www.forestcity.net

uHunt Military communitiesRichard Theroux4401 N. Mesa StreetEl Paso, TX 79902915/298-0479; fax 915/298-0478 E-mail: [email protected] site: www.huntcompanies.com


uuMichaels Military Housing, LLC Ronald Hansen3 E. Stow RoadP.O. Box 994Marlton, NJ 08053856/596-3008E-mail: [email protected] site: www.themichaelsorg.com

unew orleans navy Housing, llcAlex Lewis8027 Jefferson HighwayBaton Rouge, LA 70809225/954-4828; fax 225/924-4945E-mail: [email protected] site: www.patricianmanagement.com

uunited communities, llcMike Haydinger78 East Main StreetMarlton, NJ 08053 856/985-1777; fax 856/985-2445E-mail: [email protected] site: www.mcguiredixuc.com

uWinnresidential-Military Housing ServicesPatrick Appleby6 Faneuil Hall MarketplaceBoston, MA 02109617/239-4590; fax 617/239-4482E-mail: [email protected] site: www.winnco.com

PROPERTy RESTORATIONBELFOR

Gina Dolezal15600 Trinity Blvd., Suite 106Fort Worth, TX 76155972/975-1600; fax 972/988-0564E-mail: [email protected]

REAL ESTATE SERVICES, PROPERTy MANAgEMENT, RELOCATIONucort Furniture rental

Peggy Moore801 Hampton Park BoulevardCapitol Heights, MD 20743888/472-2678; fax 301/333-3530E-mail: [email protected] site: www.cort.com

uuForest CityAngelo Pimpas50 Public Square #1200Cleveland, OH 44113216/621-6060; fax 216/263-4800E-mail: [email protected] site: www.forestcity.net

uuMilitaryByOwner Advertising, Inc.David Gran129 Lupine DriveStafford, VA 22556866/604-9126; fax 540/752-1591E-mail: [email protected] site: www.militarybyowner.com

PCS America, LLCJoe Lawrence201 S. McPherson Church Road, Suite 202Fayetteville, NC 28303910/527-9300; fax 919/751-9815E-mail: [email protected]

uWinnresidential-Military Housing ServicesPatrick Appleby6 Faneuil Hall MarketplaceBoston, MA 02109617/239-4590; fax 617/239-4482E-mail: [email protected] site: www.winnco.com

RECREATIONAL EQUIPMENTABC Team Playgrounds GmbH

Rainer KronbachP.O. Box 255Ransbach Baumbach GE 56222 0049 2623 80090; fax 0049 7161 929532E-mail: [email protected]




ucreative outdoor Designs inc.Grace KellerP.O. Box 300Ballentine, SC 29002803/732-3620; fax 803/732-9210E-mail: [email protected] site: www.creativeoutdoordesigns.com

GameTimeStephanie Riggs401 Chestnut Street, Suite 410Chattanooga, TN 37402423/648-5895E-mail: [email protected]

Mueller Recreational ProductsRoss Heusman4825 South 16th StreetLincoln, NE 68512402/423-8888 x237; fax 402/423-1593E-mail: [email protected]

Play Mart, Inc.Tabitha Sani170 Allens WaySomerset, KY 42501-6154606/679-2572; fax 606/678-0911E-mail: [email protected]

ROOFINgABC Supply Co., Inc.

Drew Denick7760 South Tropical TrailMerritt Island, FL 32952608/368-2503; fax 608/364-0503E-mail: [email protected]

SEATINg & TABLESBuzz Seating, Inc.

Art JacobsP.O. Box 31379Cincinnati, OH 45231877/263-5737; fax 513/772-7328E-mail: [email protected]

unorix groupPete Graves1000 Atlantic DriveWest Chicago, IL 60185800/234-4900; fax 630/231-4343E-mail: [email protected] site: www.norix.com

SECURITy & SAFETy PROdUCTSCorKey Control Systems, Inc.

Lin Sedley2817 Milo Hae LoopKoloa, HI 96756800/622-2239; fax 808/742-7652E-mail: [email protected]

ukaba access controlFred Crum2608 Manor Oak DriveValrico, FL 33596813/634-3344; fax 813/654-7145E-mail: [email protected] site: www.kabaaccess.com

Onity, Inc.Ronald Kandcer2232 Northmont ParkwayDuluth, GA 30096866/866-6489; fax 678/512-7565E-mail: [email protected]

Stanley Security SolutionsJeff Huggins112 Rivendell CourtMount Holly, NC 28120980/721-3536; fax 704/827-0149E-mail: [email protected]

Wooster Products, Inc.Chuck HessP.O. Box 6005Wooster, OH 44691800/321-4936; fax 330/262-4151 E-mail: [email protected]

SHOWER BASESu Mincey Marble Mfg., inc.

Donna MinceyP.O. Box 2381Gainesville, GA 30503770/532-0451; fax 770/531-0935E-mail: [email protected] site: www.minceymarble.com

SOFTWARERealPage, Inc.

Stacey Blackwell4000 International ParkwayCarrollton, TX 75007972/820-3015; fax 972/[email protected]

uuYardi SystemsBrigitta Eggleston430 South FairviewGoleta, CA 93117 805/699-2040 x1424; fax 805/699-2041E-mail: [email protected] site: www.yardi.com

SOLId SURFACESUrban Systems Corporation

Richard Engelstad212 Van Buren Street NWWashington, DC 20012202/243-7339; fax 202/547-0159E-mail: [email protected]

SPECIALTy COATINgS MANUFACTURERuSherwin-Williams

Bill Rafie101 Prospect Avenue, 10 MidlandCleveland, OH 44115216/515-4313; fax 216/566-1392E-mail: [email protected] Web site: www.sherwin-williams.com

Missions change. Character shouldn’t.Since 1880, clients have trusted us to provide superior landscape care.Providing a safe and attractive outdoor environment for military families is what we do. Service with integrity is how we do it.

Contract GS-21F-0060U

Request a free site consultation at davey.com/phma

800.447.1667 x8266 davey.com/phma


STRATEgIC PLANNINg/SURVEy SERVICESucel & associates inc.

Kelley Calderon12121 Wilshire Boulevard, Suite 204Los Angeles, CA 90025310/571-3113; fax 310/571-3117E-mail: [email protected] site: www.celassociates.com

SURVEySSatisFacts Research

Doug Miller2360 W. Joppa Road, Suite 322Lutherville, MD 21093866/655-1490; fax 866/655-1491E-mail: [email protected]

TEMPORARy QUARTERS ucort Furniture rental

Peggy Moore801 Hampton Park BoulevardCapitol Heights, MD 20743888/472-2678; fax 301/333-3530E-mail: [email protected] site: www.cort.com

M RentalsMamie Salazar Harper10910 Montana Avenue, #AEl Paso, TX 79936915/775-1155; fax 915/772-8304E-mail: [email protected]

TRAININg ucallSource

Laura Bavetz31280 Oak Crest DriveWestlake Village, CA 91361818/673-4779; fax 888/299-0182 E-mail: [email protected] site: www.callsource.com

UTILITy SUBMETERINg & BILLINg SERVICESMinol USA

Tammy Cragg15280 Addison Road, Suite 100Addison, TX 75001888/766-1253; fax 877/791-4775E-mail: [email protected]

YES Energy ManagementBrigitta Eggleston2150 Lelaray StreetColorado Springs, CO 80909719/632-9100; fax 719/632-4526E-mail: [email protected]

WALLCOVERINg & PAINT/REPAIRFibreworks

Sean Voyles2417 Data DriveLouisville, KY 40299866/459-4976; fax 502/271-5954 E-mail: [email protected]

WHOLE ROOM PACkAgESurt london

Abbi Adams1642 Broadway Avenue NWGrand Rapids, MI 49504877/613-2012; fax 616/364-1131E-mail: [email protected] Web site: www.rtlondon.com

WINdOWSPly Gem Industries

Yuri Lawrence818 Golf House Road W.Whitsett, NC 27377540/420-3984; fax 540/484-6022E-mail: [email protected]


PHMA International Officers & Board

*Major general Del eulberg, USAF (Ret.)

President

*elijah “Wilkie” Wilkerson, USA (Ret.)

Executive Vice President

*chris cole, Private Sector

Secretary

*barry Scribner, Private Sector

Treasurer

*Darlene Mccoy, USMC

Chairperson for Chapter Operations

*Jon r. Moore, PHMA

Executive Director

M E M B E R S A T L A R G E

allen Frye, uSaFJoyce VanSlyke, armyJudi teague, air Force

Mary Scott, armyrobert Harris, navy

*Indicates Executive Council Members

P H M A M I S S I O N

Contributing toward better qualityhousing for military members and their families by:u raising the level of housing

proficiency and professionalism u improving communications

and networking u offering education, training,

and certification, and u recognizing and awarding

housing professionalism.

Reach the military and civilian decision makers who have the buying power authority worldwide.

A D V e R t i s e i n

Defense CommunitiesFor more information, contact Alison Bashian at 800/335-7500;

[email protected]; fax: 440/232-0398.

2 2 2 2 2 2 13 13 13 13 13 13MARK YOUR CALENDAR FOR

18 OCTOBER 2013!The NCR Chapter 5 and PHMA are teaming up to host a

PHMA Golf Tournament. All proceeds from this tournament will bene� t the Fisher House Foundation and there will be a catered picnic lunch immediately following the tournament.

For questions about this event, including Sponsorship Opportunities, contact Shannon Keating

at [email protected].

REGISTER EARLY AND SAVE! Only $85.00 per player when you register by 31 September 2013. Price increase to

$95.00 per player after 31 September 2013.

LOCATION: Fort Belvoir Woodlawn Golf Course at 8450 Beulah Street in Fort Belvoir, VA

PHMA & NCR CHAPTER GOLF TOURNAMENT

13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13

REGISTER ONLINE TODAY | WWW.PHMA.COM

REGISTER EARLY AND SAVE!



A d V E R T I S I N g I N d E x

Company, Contact Phone Web Site Page

Balfour Beatty Communities Kathy Grim 610/355-8206 www.bbcgrp.com 6

Coit Cleaning & Restoration Shawn Aghababian 800/367-2648 www.coit.com 18

Corvias Group Amanda Filipowski 401/228-2800 www.corvias.com 7

Davey Commercial Ground Mgmnt. Don Joy 330/673-9515 x 8318 www.davey.com 53

Extended Stay America 1-800-EXT-STAY (1-800-398-7829) www.ExtendedStayAmerica.com 28

HD Supply Facilities Maintenance 877/610-6912 www.hdsupplysolutions.com C2

Kenyon International Suzanne Owens 860/664-4906 www.kenyonappliances.com 44

Lowe’s Companies, Inc. Natalie Bartos 212/590-7431 www.lowesforpros.com/government C3

MilitaryByOwner Advertising Dave Gran 540/446-4676 www.MilitaryByOwner.com 21

SafePlay Systems Eric Torrey 770/591-7000 www.safeplaysystems.com 34

Salsbury Industries Ricardo Alva 323/846-6700 www.mailboxes.com 27

Speed Queen Kate Holmes 920/748-1671 www.speedqueen.com 15

The Mohawk Group 877-275-6642 www.mohawkflooring.com/multifamily 29

The Refinishing Touch Mario Insenga 770/642-4169 www.therefinishingtouch.com 36

Trinity Furniture Inc. Jorge Lagueruela 336/472-6660 www.trinityfurniture.com 9

Universal Storage Containers Rod Bolls 720/263-5687 www.universalstoragecontainers.com 1

University Loft Company James Jannetides 317/631-5433 www.universityloft.com C4

Valley Forge Fabrics Jason Gans 954/971-1776 www.valleyforge.com 49

Vingcard, An Assa Abloy Group Co. Ethan Mayeux 800-225-8464 x 7273 www.vingcardelsafe.com 41

Wells Fargo Home Mortgage Customer Service 800/644-8083 www.wellsfargo.com 25

Yardi Systems, Inc. Spencer Stewart 800/866-1144 www.yardi.com 5


At HD supply facilities maintenance, everything we do is focused on making your job easier, helping to maximize your operational efficiencies and streamline your procure-ment processes.

HD supply facilities maintenance is dedicated to help-ing military and privatized housing and lodging buyers. We are a leading distributor of maintenance, repair, and opera-tions products to military housing and lodging properties because we provide the best products, fulfillment, sup-port, and services available. our new extended inventory program provides thousands of additional product choices online and exemplifies our never-ending quest to provide more value to our customers.

federal government buyers can utilize our gsA schedule contract to access thousands of products at competitive prices and comply with federal procurement regulations. Visit www.hdsupplysolutions.com/gsa for more details on our contract.

our dedicated government service team is ready to serve you. Visit us online at hdsupplysolutions.com/government, or contact us at 877/610-6912 or [email protected].


CoRt, a Berkshire Hathaway Company, is the nation’s leading provider of transition services, including furniture rental for home and office, event furnish-ings, destination services, apart-ment locating, touring, and other services. With more than 100 offices, showrooms, and clear-

ance centers across the united states; operations in the united Kingdom; and partners in more than 70 countries, no other company can match CoRt’s breadth of services and commitment to excellent customer service.

CoRt is committed to serving members of the u.s. military and their families. By working strategically with privatized military housing companies to outfit base hous-ing and model homes, CoRt has helped transform military housing nationwide into an affordable respite for individu-als and families. through CoRt’s partnership with the folds of Honor foundation, CoRt provides educational scholarships for children and spouses of military service men and women killed or severely disabled while serving our country. for more information, visit www.cort.com.

One less paper you have to push.Lowe’s can save you time and money on your everyday MRO supplies or building materials

for your next big purchase. Through our TCPN, WSCA and GSA contracts, you remain

compliant, and save time and money with our pre-qualified pricing.

For more information visit LowesForPros.com/Government.

©2013 Lowe’s Companies, Inc. All rights reserved. Lowe’s and the gable design are registered trademarks of LF, LLC.

R4954

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®

MADE IN AMERICA

We honor and thank you for your service

SERVING THOSE WHO SERVE US

Contract Holder

Solid Wood Storage Beds Steel Storage BedsVector Chair

GS-27F-0022J

serving the men and Women that serve us

friend us. follow us.www.uloft.com/blog

MAKERS OF COOL FURNITURETM

Visit our World Headquarters2588 Jannetides Blvd., Greenfield, IN 46140

Or visit us online @ www.uloft.com800.423.LOFT (5638) | 317.866.LOFT (5638)

Defense Communities July/August 2013

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