Dec 2016 Welcome Partners in safety - TenneT · Welcome Incident investigation In Focus Latest news...

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Six Life-Saving Rules

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Safety Culture Ladder

Contractors TenneT Dec 2016

1

Partners in safetyNewsletter contractors TenneT

With pride I hereby present to you the first Safety by Contractor Management newsletter. This newsletter will be distributed every quarter and has the primary goal to inform you about safety related topics which can and will affect you in your operations and interaction with TenneT. Based on TenneT’s Safety Vision 2018 we have developed a program, called Safety by Contractor Management (SbCM), to align our (procurement) processes in accordance to our Safety Vision 2018. You play a central role in this.

This newsletter will inform you, amongst other topics, about the recently held Contractor Incident Review Board at TenneT, the implementation of Tripod Beta as an investigation method, the

launch of TenneT Life-Saving Rules, our ambitions on the Safety Culture Ladder, and it will congratulate the winner of the Contractor Safety Award!

TenneT values interacting with you. Please let me know if another person from your company should be included in this mailing via [email protected]. Provide me with the name, email address and position within your organisation. This inbox can also be contacted if you have any questions or suggestions.

Dear partner in Safety,

Work with a valid workpermit when required

Regulation, (company) guidelines and/or risk assess-ments prescribe the use of work permits. Always comply with work permit requirements. Permits are used for controlling and coordinating work to establish and maintain safe working conditions.

You should:• Understand the work permit and follow it• Confirm that the work permit is valid• Confirm with the person in charge of the work or your

responsible manager if it is safe to start working• Confirm that you are qualified to perform the work• Be fit to do your work safely

Use personal protectionequipment when required

Use life-saving personal protective equipment when required such as a survival suit to protect yourself from drowning or a helmet to prevent fatal head injuries.

You should:• Wear a helmet on all TenneT sites when required• Wear a survival suit when required and wear it properly and as

intended (e.g. correct size, tied where required)• Check whether approved personal protective equipment is

working properly and not damaged before use

Comply with electricalsafety rules

Any form of energy, when not properly controlled or harnessed, can result in serious danger. Therefore, you must comply with the following five electrical safety rules when working on a dead installation. When not working on a dead installation an authorised exception with specific instructions is needed. Work only with electricity when you are fit to do so.

You should:• Disconnect completely• Secure against re-connection• Verify the absence of operating voltage • Carry out earthing and short-circuiting• Provide protection against adjacent live parts

Prevent dropped toolsand equipment

When using tools, portable equipment or other materials at height, take measures to prevent harm caused by falling objects.

You should:• Be alert to the risk of dropped objects• Not work above each other, except when the right control

measures are taken as described in the risk assessment• Secure, if possible, all tools, equipment and other materials

to prevent them from falling or being dropped• Put up barriers around areas where there is a risk of

dropped objects• Be fit to do your work safely

Protect yourself against falling when working at height

Take measures to prevent falling when working at height. Working at height is one of the major risks within TenneT.

You should:• Secure yourself when working at height, if possible use a

scaffold or aerial work platform • Use fall protection when required by the applicable procedure

and/or risk assessment• When using equipment to work at height, make sure that it is

properly positioned (i.e. stable and at the right angle)• Be fit to work on height in a safe manner

Life-Saving Rules6

Do not work, walk or standunder a suspended load

Working, walking or standing under a suspended load is unsafe, as the load may fall on you.

You should:• Never cross a barrier controlling an area with a suspended

load without authorization• Always obtain authorization before working underneath a

suspended load• Follow the instructions of the flagman or the person in charge

of the lift


11Read moreSafety Culture

Ladder

4Read more Incident

investigation

9Read moreLatest news

3Read more

Oscar van Aagten

mailto:safety%40tennet.eu?subject=

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Selection Awarding

Mea

sure and process

Safety by Contractor Management

suppliers criteria active discussions

high safety

risk

mod-erate safety

risk

safety culture ladder

self- assess-

ment

safe

reward

not safe

exclude

inade-quate

improve

A safe working

environment for all, with zero

accidents

Supplier Performance Managementidentification

and analysis of safety risks

Risk analysis Contract

SHE plan

safety

price

preconditions (SHE require-

ments, SHE plan, consequences)

Contractor management is a key element of our Safety Vision 2018. We want everyone working for TenneT to return home safely at the end of each day. TenneT wants to contract top safety performers to contribute to our projects. We are looking for contrac-tors who take safety just as seriously as we do, and who apply the highest safety standards when performing their work.

https://www.youtube.com/watch?v=kwVLDIrJc0I

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News? Suggestions? Remarks of feedback? Please let us know via [email protected]

Latest news

Incident Review Board New design TenneT.eu Contractor Safety Award ‘16


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3.1

Incident Review Board: lessons learnedWhatSince 2015, TenneT organises Incident Review Board (IRB) meetings on a regular basis. On October 24th, the first IRB meeting was held together with a board presentative of our contractor Heijmans.

WhoPermanent members of the IRB are the members of the TenneT executive board. Depending on the accidents on the genda, certain senior managers from TenneT are invited. If the accident concerns a contrac-tor, a board member of the contractor will also be invited.

WhereIRB meetings are either held in either the TenneT office in Arnhem or in Bayreuth.

WhyThe purpose of the IRB meetings is to discuss recent incident investigations and evaluate the investigation process, the investigation report, recommendations and follow-up.

WhenIRB meetings are organised every six months.

HowThe one hour meeting has no fixed agenda, in order to facilitate an open dialogue and focus on topics that emerge during the discussion. Of course, relevant documents are distributed in advance.

How further?The IRB of October 24th was well received by both the Heijmans and TenneT delegation. An important learning point was established: the need to clearly define and allocate the role of safety coordinator in situations where several parties work together. Improvement actions were set in motion in response to the IRB, which therefore proved it added value. If we invite you for an IRB in the future, please remember that it is our sole intention to make improvements in safety. And that is beneficial for the both of us.

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3.2

TenneT.eu in a new designTenneT has a new corporate website (www.tennet.eu). It is an European orientated website for TenneT in Dutch, German and English. The first thing that stands out is the new design: it is fresh,

modern and contains a lot of photos. De site is completely responsive and therefore suitable to use on your tablet or smart phone. On the website we have developed a special safety section

for our contractors. Also you can find more information about the Safety Culture Ladder and our SHE requirements.

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3.3

Van Oord wins TenneT Contractor Safety Award 2016Van Oord Dredging and Marine Contractors has won TenneT’s Contractor Safety Award 2016. This will be TenneT’s first ever safety award given in recognition of the best safety performance by a contractor. Van Oord was selected from a total of 30 entries because of the verifiable measures taken with its “Say YES to Safety” programme to encourage safe work practices.

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New SCL certified contractors

SCL pilot partners

Training and consulting on SCL

New! www.safetycultureladder.org


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Safety Culture Ladder (SCL)New SCL certified contractors As this is the first time that SCL is part of this newsletter we would like to compliment the following contractors working for TenneT that already have succeeded in certifying for SCL level 3:• Antea Nederland B.V. • Arcadis Nederland B.V. • BAM Infra Energie en Water B.V. • H&D Civiel B.V. • Heijmans Civiel B.V. • Joulz Energy Solutions B.V. • Liandon B.V. • Mobilis B.V. • Sweco Nederland B.V. • Van Hattum en Blankevoort B.V. • Visser & Smit Hanab B.V. • Van Vulpen BV

Certified for SCL level 4:• Movares Nederland B.V.

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SCL pilot partners




5

Safety Culture Ladder (SCL)SCL pilot partnersTenneT has decided to implement the Safety Culture Ladder in their Safety by Contractor Management Program, in order to improve the safety culture at TenneT and our contract partners. As a result we expect less incidents, a safer working environment and partnership in safety in our market place.

The SCL implementation team prepared the implementation quite carefully. We realized that every contractor might “invent the wheel” again and that it therefore might be useful to share implementation methods and improvements with each other.

Therefore we proposed to start a pilot with some selected contract partners to achieve a SCL certification on level 3. In selecting companies that are representative of our supplier

base, we approached two contractors in Germany, Matthäi Bauunternehmen and SAG, and 2 Dutch contractors, Croon-wolterendros and Spie Netherlands.

During our first meeting we asked the contractors to be part of the frontrunners on safety culture improvements and to join the pilot team. All 4 companies were enthusiastic from the begin-ning, but had to ask commitment from their board members. Within a few weeks we got confirmation from all 4 parties and TenneT asked to organize kick-off meetings, which were attend-ed by TenneT senior management. In the kick-off meeting we asked:• To show commitment from the board to the SCL certification project• To present the project structure with potentially governance, steerco, project and/or working groups, sounding teams, etc.• To present a planning including SCL certification, preferably in 2nd half 2017• To present a communication plan, potentially connecting to TenneT communication

To make the SCL strategy complete, TenneT has decided to start the certification effort for the TenneT organization as well. As safety culture should be executed throughout the supply chain, we will ultimately strive towards SCL certification for TenneT, its contractors and the subcontractors. TenneT has the role of facilitator, which means that TenneT takes the communi-cation to NEN (Dutch Norm Institute, responsible for operating

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and developing the SCL as an international standard), has urged NEN to translate documents, set up a multi-language website and take care of sufficient auditing capacity in Germany.

Several issues came up during our implementation efforts, such as:• The contract with TenneT is mostly signed by the legal company, but often only part of that legal entity is working for TenneT. Which part of the organization should get certified?• If you have a larger company, with activities in multiple locations, how do you add up to the part to be certified?• After the self-assessment the companies become aware that there some serious improvements to be developed and implemented. Where to start and how to include improvement initiatives in running programs?• As you are a frontrunner, you are facing start up issues, like missing support (auditors, training, etc.), translation errors in documents. How to tackle these issues best?

We agreed we would meet every 3-4 months at one of the premises from the 4 pilot companies at the end of October we had our first meeting. Matthäi Bauunternehmen was our host and they did a fantastic job. After a dinner session, where we strenghtened our social contacts, the next day the pilot companies presented the status of their implementation.In the afternoon the person who developed the SCL was invited, Mr. Dieter van Delft from ProRail, and he explained how the idea of the SCL was developed into the existing system. Mr. van Delft was also impressed by our efforts. Our next host will be Spie Netherlands.

In the meantime we have started to collect common practices and solutions. We have the ambition to share these with our entire contractor base. The cooperation was conceived by all parties as very valuable and contributing to the success from all pilot companies. We confirmed that all parties are still on schedule to be certified by Q4-2017.


SCL pilot partners



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New! www.safetycultureladder.orgThe NEN has taken over the administra-tor function from ProRail for the Safety Culture Ladder (SCL) per 1st of July 2016. The NEN succeeded in providing a pro- fessional multi language SCL website. For the Netherlands it is called the www.veiligheidsladder.org, for interna-tional market the website is called the www.safetycultureladder.org. The website informs us on all aspects of the SCL, such as the governance structure, how the certification process will take place, the acknowledged certification institutes and even the certified auditors. Additionally the certified companies, their certificates and the official SCL specifications in three languages can be found on the website.

New developments on the SCL are regu-larly published, such as the recently held first stakeholder meeting, SCL introduc-tion seminars in the Dutch market and new auditor training sessions for both Dutch and German market. Training sessions for the German auditors are new, the training for the Dutch auditors is related to the rapidly growing market for SCL certifications in the Netherlands. Recently a FAQ was added to the website.

More developments are scheduled to be released early 2017. TenneT has developed parts of the SCL, such as extended valid-ity of certificate, introducing the SAQ and SAQ+ as a stand alone product. These additional functions will be handled as a pilot, executed by TenneT. For this pilot we need extra website facilities. The Self-As-sessment Questionnaire (SAQ) and the experience audit (SAQ+) will be specified as safety requirements for suppliers with lower volume and/or suppliers with medium (safety) risk profile. A special register will be available beginning 2017 to store and publish the approval statements related to SAQ and SAQ+.Furthermore, the SAQ will be available in an on-line version via the NEN website,

which allows users to invite employees by mail on surveys, compile multiple surveys within a department, business unit and/or company. The SAQ-on-line will be more user-friendly and results can be stored and compared with earlier results or results from an official certification.

NEN is also in the process setting up a knowledge platform with stakeholders of the SCL system. The intention of this platform is to share knowledge and experience on SCL implementation and usage, and to collect feedback to improve the system. Furthermore, we like to connect (potential) users to the SCL. The outcome of the platform sessions will also be communicated via the website.

Safety Culture Ladder (SCL)

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Training and consulting on SCL The SCL community has recognized that the market does not offer standard training sessions on the SCL. Therefore several standard training sessions have been developed and will be offered by commercial parties. Training CV’s are approved by NEN and shared amongst commercial parties. NEN will also control the quality and consistency of the training content and approved training offices will be published on the NEN’s website.

The commercial parties will consist out of the academies of the certification institutes, NEN education center and Safety

Consultancy and training firms, like Advisafe. At this moment we are also talking to German organizations, in order to make sure the training support will also be available on the German market.

With standard trainings we will be able to offer a consistent message for a reasonable investment.The standard training modules consist out of:1. Three Training modules on the implementation from the

SCL system • Introduction SCL • Internal auditing safety culture • Masterclass SCL2. Three Training modules for safety leadership and behaviour

• Safety leadership • Workplace observation and safety dialog • Risk identification for non-operational personnel

This training package should be considered as a start. As more companies are looking for certification, we will collect more information on common shortcomings which will lead to additional training modules.

Safety Culture Ladder (SCL)

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Looking at our safety performance in terms of the number of accidents, we decided to roll up our sleeves. We aim for zero accidents and have set an LTIF target of <1 for 2018. This means that we aim to have less than one lost time incident per million work hours. Over the last years, we achieved a steady reduction of our accident rate. Looking at the pain and sorrow that accident victims are confronted with, we strongly feel that every accident is one too many.

Upgrading incident investigation

We can prevent accidents by carefully analysing what went wrong, establishing the underlying (root) causes and taking measures. However, seeing last year’s incident investigation reports (our own reports as well as those from our contractors), we believe that there is room for improvement. A good analysis of what went wrong offers a firm basis for effective measures to prevent future incidents. Therefore, we feel that extra attention to the quality of incident investi-gation is justified.

Currently, many incidents are not inves-tigated in a systematic manner. That is why we started investigating our own accidents using the Tripod Beta method. Tripod Beta has proven its value across various safety-critical industries, as it is based on James Reason’s well-known Swiss Cheese model of accident causa-tion. Tripod Beta can give a clear picture of what actually happened: starting with

establishing the sequence of events, then identifying which barriers were broken and why. A barrier can be anything that might have prevented the accident: from a technical safety device to a procedure or right application of certain rules. Next, the immediate causes and underlying causes that led to the barrier being broken are identified.

TenneT has trained more than 25 SHE experts for accident analysis using Tripod Beta and has started using the method for the investigation and analysis of all accidents in which TenneT employees are involved. The method is used for all fatalities, lost time incidents, restricted work cases, medical treatment cases and high risk incidents.

The ratio of TenneT accidents to contractor accidents is roughly 1:4. Therefore, we can-not realise our ambition without your help. We are concerned about the safety and

well-being of your employees as well of our own. After all, we work on the same sites and on the same installations. That is why we ask you to follow our example and start investigating accidents in an more systematic and thorough way, using one of the generally accepted accident investigating methods.

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We strongly prefer the Tripod Beta method, but we will publish a list of methods that we also approve. Should you prefer an-other incident investigation method still, please consult with us in order to discuss the suitability of the method. We urge you to use one of the approved methods from 1 April 2017, in new contracts this manda-tory requirement will be fully integrated.

A good incident investigation method does not guarantee a good analysis and effictive learning. That is why we will also

be more critical of the quality of the investigation reports you produce (as well as our own). In case of providing a low quality investigation, When the quality of your investigation is assessed to be too low, TenneT will not accept your incident investigation report. As indicated, we have trained our staff in the use of Tripod Beta. We believe there is added value in doing things together. Please do not hesitate to contact us for help with your investiga-tion. We strongly believe that the above will prove a step forward in a more funda-

mental approach to accident prevention. Investing in this will certainly be profi- table. If not in terms of money, then in terms of health and wellbeing of our employees. We will communicate about the topic of accident prevention and keep you informed as best we can. If you want to share things with us concerning the mat-ter of accident investigation, we invite you to contact us on [email protected]. For more information about the Tripod Beta investigation method, see here.

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TenneT applies six Life-Saving Rules. These rules are intended to prevent fatal accidents, and are based on the safety standards applicable in the petrochemical industry and a elaborate analysis of past high-risk incidents at TenneT. TenneT employees or personnel working for our (sub)contractors should never feel pressured to risk their lives for the sake of the company. The six Life-Saving Rules empower employees to say ‘No’ and stop the work in any situation where a Life-Saving Rule may be jeopardized.

Six Live-Saving Rules

Six Life-Saving Rules• Prevent dropped tools and equipment• Comply with electrical safety rules• Work with a valid work permit when required• Protect against falling when working at height• Do not work, walk or stand under a suspended load• Use personal protection equipment when required

Life-Saving Rules and FAIR approach The Life-Saving Rules (LSR) system has proven its value in preventing fatal incidents in safety-critical industries

across the world. The rules are derived from international standards adopted by oil- and gasproducing companies (OGPs). The TenneT LSRs are also based on analy-ses of high-risk incidents (HRIs) that have occurred at TenneT in the past few years. It is important to realize that these are not new rules. Rather, the LSRs are a set of six existing rules that have now been given special status because they are essential in preventing fatal accidents. The so-called ‘FAIR approach’ (Flow-chart Analysis of Investigation Results) has been developed to make sure we are all able to comply with the rules. When an LSR is violated, within TenneT the FAIR approach is used to determine which

measures need to be implemented. The FAIR approach is not aimed at punishing undesirable behaviour, but at gaining insight into the reasons for the behaviour and the context in which it occurred. This will enable TenneT to learn from incidents and prevent future accidents.

For all contractors of TenneT, an e-magazine is available with more information about our six Life-Saving Rules. This e-magazine contains animations, photos and video’s to explain every Life- Saving Rule. The e-magazine is available in Dutch, German and English.

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Work with a valid workpermit when required

Regulation, (company) guidelines and/or risk assess-ments prescribe the use of work permits. Always comply with work permit requirements. Permits are used for controlling and coordinating work to establish and maintain safe working conditions.

You should:• Understand the work permit and follow it• Confirm that the work permit is valid• Confirm with the person in charge of the work or your

responsible manager if it is safe to start working• Confirm that you are qualified to perform the work• Be fit to do your work safely

Use personal protectionequipment when required

Use life-saving personal protective equipment when required such as a survival suit to protect yourself from drowning or a helmet to prevent fatal head injuries.

You should:• Wear a helmet on all TenneT sites when required• Wear a survival suit when required and wear it properly and as

intended (e.g. correct size, tied where required)• Check whether approved personal protective equipment is

working properly and not damaged before use

Comply with electricalsafety rules

Any form of energy, when not properly controlled or harnessed, can result in serious danger. Therefore, you must comply with the following five electrical safety rules when working on a dead installation. When not working on a dead installation an authorised exception with specific instructions is needed. Work only with electricity when you are fit to do so.

You should:• Disconnect completely• Secure against re-connection• Verify the absence of operating voltage • Carry out earthing and short-circuiting• Provide protection against adjacent live parts

Prevent dropped toolsand equipment

When using tools, portable equipment or other materials at height, take measures to prevent harm caused by falling objects.

You should:• Be alert to the risk of dropped objects• Not work above each other, except when the right control

measures are taken as described in the risk assessment• Secure, if possible, all tools, equipment and other materials

to prevent them from falling or being dropped• Put up barriers around areas where there is a risk of

dropped objects• Be fit to do your work safely

Protect yourself against falling when working at height

Take measures to prevent falling when working at height. Working at height is one of the major risks within TenneT.

You should:• Secure yourself when working at height, if possible use a

scaffold or aerial work platform • Use fall protection when required by the applicable procedure

and/or risk assessment• When using equipment to work at height, make sure that it is

properly positioned (i.e. stable and at the right angle)• Be fit to work on height in a safe manner

Life-Saving Rules6

Do not work, walk or standunder a suspended load

Working, walking or standing under a suspended load is unsafe, as the load may fall on you.

You should:• Never cross a barrier controlling an area with a suspended

load without authorization• Always obtain authorization before working underneath a

suspended load• Follow the instructions of the flagman or the person in charge

of the lift

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13

Safety is TenneT’s number one priority, and its Safety Vision defines objectives that are in line with requirements applied in the oil and gas industry. TenneT’s suppliers play a key role in all of this because TenneT considers any supplier to be a key “partner in safety”.

Ben Voorhorst (COO): ‘Through this award, we want to express our appreciation to contractors who verifiably contribute to our safety performance. At the same time, we are keen to learn from and be inspired by each other with a view to doing even better.’

The work Van Oord performs for TenneT concerns site preparation for construction in Borssele for connecting offshore wind farms to the onshore grid. According to TenneT, this contractor has taken verifiable measures to promote safe work practices through their “Say YES to Safety”

Van Oord wins TenneT Contractor Safety Award 2016Van Oord Dredging and Marine Contractors has won TenneT’s Contractor Safety Award 2016. This will be TenneT’s first ever safety award given in recognition of the best safety performance by a contractor. Van Oord was selected from a total of 30 entries because of the verifiable measures taken with its “Say YES to Safety” programme to encourage safe work practices.

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14

programme. In addition, Van Oord has designed its processes in such a way that they contribute to TenneT’s safety performance and culture. The judges commended this contractor for its integrated safety approach and the manner in which it reflects on TenneT.

‘We consider it a tremendous honour to receive this award. Our worldwide safety programme shows how we at Van Oord feel about safety. Everyone

– from subcontractors and suppliers to local residents and other stakeholders – are expected to take their responsibility when it comes to safety. In short: Say YES to Safety!’Carlos Mollet, Area Manager, Van Oord Netherlands

This is TenneT’s first ever safety award given in recognition of the best safety performance by a contractor. All of TenneT’s suppliers were invited to

submit a “pitch” to enter the competition for TenneT’s Contractor Safety Award 2016. A total of 30 contractors, both Dutch and German, entered the competition. The award was presented to Carlos Mollet, Area Manager at Van Oord Netherlands, by TenneT COO Ben Voorhorst.

The runner-up was Omexom Hochspannung GmbH, which has a long-standing relationship with TenneT in the fields of project planning, design, maintenance and construction of high-voltage connections ranging from 110kV to 400kV. In response to an incident, Omexom developed an alternative scaffolding system made from concrete. The second runner-up was Bohlen & Doyen, a supplier contracted by TenneT for laying subsea cables. Bohlen & Doyen developed a new method that significantly reduces the number of diving hours required, lessening the risk of a potential accident.

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15

LinksLife-Saving Ruleshttp://www.tennet.eu/company/safety-at-tennet/life-saving-rules

Gate instructionhttp://www.tennet.eu/company/safety-at-tennet/gate-instruction

Safety Culture Ladderwww.safetycultureladder.org and www.veiligheidsladder.org

Safety at TenneThttp://www.tennet.eu/company/safety-at-tennet

Contractor Managementhttp://www.tennet.eu/company/safety-at-tennet/contractor-management

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[email protected]

Safety is...also in the winter well prepared on your way!

Whether you’re walking, cycling or driving, be aware of wet and slippery roads. During snowy and icy conditions, wear footwear with a good profi le, check the weather forecast and leave on time!

Check your car:• Drive with winter tires for extra grip• Check lights, battery and fl uids


Dec 2016 Welcome Partners in safety - TenneT · Welcome Incident investigation In Focus Latest news...

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