Learner name:

Learner number:

Y/504/4606

VRQ

UV11488

Dealing with linen and making beds

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Assessor tracking table

Statement of unit achievement

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UV11488Dealing with linen and making beds

The aim of this unit is to develop your knowledge and skills in stripping and making beds, handling linen and bed coverings, as well as collecting bed coverings and moving them to the rooms.

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Observation(s)

GLH

Credit value

Level

External paper(s)

2

21

3

1

0

On completion of this unit you will:

Learning outcomes

Evidence requirements

UV11488

1. Be able to collect clean linen and bed coverings

2. Be able to strip and make beds

3. Understand how to collect clean linen and bed coverings

4. Understand how to strip and make beds

weeks is recommended as competence must be demonstrated on a consistent and regular basis.

4. Range All ranges must be practically demonstrated or other forms of evidence produced to show they have been covered.

5. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. In most cases this can be done by professional discussion and/or oral questioning. Other methods, such as projects, assignments and/or reflective accounts may also be used.

6. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes and cover ranges in this unit. All outcomes and ranges must be achieved.

7. External paper There is no external paper requirement for this unit.

1. Environment Evidence for this unit may be gathered within the workplace or realistic working environment (RWE).

2. Simulation Simulation may be used in this unit, where no naturally occurring evidence is available.

3. Observation outcomes Competent performance of Observation outcomes must be demonstrated on at least two occasions. Assessor observations, witness testimonies and products of work are likely to be the most appropriate sources of performance evidence. Professional discussion may be used as supplementary evidence for those criteria that do not naturally occur. Assessed observations should not be carried out on the same day for the same learning outcome. There should be sufficient time between assessments for reflection and personal development. You need to meet the same standard on a regular and consistent basis. Separating the assessments by a period of at least two

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Dealing with linen and making beds

Achieving observation outcomes Achieving range

Achieving observations and range

UV11488

Your assessor will observe your performance of practical tasks. The minimum number of competent observations required is indicated in the Evidence requirements section of this unit.

Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through professional discussion and/or oral questioning. This evidence will be recorded by your assessor in written form or by other appropriate means.

Your assessor will sign off a learning outcome when all criteria have been competently achieved.

The range section indicates what must be covered. Ranges should be practically demonstrated as part of an observation. Where this is not possible other forms of evidence may be produced. All ranges must be covered.

Your assessor will document the portfolio reference once a range has been competently achieved.

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Learning outcome 1

Observations

You can:

UV11488

Observation 1 2 Optional OptionalCriteria questioned orally

Date achieved

Portfolio reference

Learner signature

Assessor initials

*May be assessed by supplementary evidence.

Be able to collect clean linen and bed coverings

5

a. Select the linen and bed coverings needed for work schedule

b. Check the linen and bed coverings meet organisational standards for cleanliness

c. Lift, handle and move the linen and bed coverings safely

d. Keep linen store safe and secure

e. Deal with linen that does not meet the organisation’s standards

Learning outcome 2

You can:

UV11488

Observation 1 2 Optional OptionalCriteria questioned orally

Date achieved

Portfolio reference

Learner signature

Assessor initials

a. Correctly strip beds of linen and bed coverings

b. Deal with soiled linen and bed coverings properly

c. Prepare bed for making

d. Clean and check bed base, bed head, linen and bed coverings for damage

e. Use the correct linen and bed coverings to make bed to expected standards

f. Check bed is presented correctly and ready for use

g. Deal with customers’ personal property according to organisational procedures

Be able to strip and make beds

6

*May be assessed by supplementary evidence.

Range

You must practically demonstrate that you have:

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Collected a minimum of 4 types of clean linen and bed coverings Portfolio reference

Sheets

Blankets/duvets

Bedspreads/throws

Pillowcases/sheets

Waterproof sheets

Valances

Mattress protectors

Duvets/pillows

Bathroom linen

Stripped and made a minimum of 4 types of linen and bed coverings Portfolio reference

Sheets

Blankets/duvets

Bedspreads/throws

Pillowcases/sheets

Waterproof sheets

Valances

Mattress protectors

Duvets/pillows

It is strongly recommended that all range items are practically demonstrated. Where this is not possible, other forms of evidence may be produced to demonstrate competence.

You must practically demonstrate that you have:

UV11488

Made a minimum of 2 types of bed Portfolio reference

Double or single beds

Cots

Folding beds

Zip and link

Sofa beds

Dealt with a minimum of 1 type of customer Portfolio reference

New

Stay over

It is strongly recommended that all range items are practically demonstrated. Where this is not possible, other forms of evidence may be produced to demonstrate competence.

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Developing knowledge

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Achieving knowledge outcomes

You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*:

• Projects• Observed work• Witness statements• Audio-visual media • Evidence of prior learning or attainment• Written questions• Oral questions• Assignments• Case studies• Professional discussion

Where applicable your assessor will integrate knowledge outcomes into practical observations through professional discussion and/or oral questioning.

When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved.

Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic.

*This is not an exhaustive list.

Knowledge

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Understand how to collect clean linen and bed coverings

You can: Portfolio reference

a. Explain why it is important to know and use safe lifting and handling techniques

b. Describe procedures for the collection of linen and bed coverings

c. Explain the importance of keeping soiled linen separated from clean linen

d. Explain why linen and linen stores must be secure and the consequences if they are not

e. Explain why it is important to check linen to make sure it is clean and meets standards

f. Outline the types of problems that may occur when choosing and collecting linen from the linen store and how to deal with them

Learning outcome 3

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Learning outcome 4

Understand how to strip and make beds

You can: Portfolio reference

a. Describe how to deal with soiled linen

b. Explain why it is important to separate different fabrics

c. Describe procedures for making and re-sheeting beds

d. Outline why it is important to select and use the correct sized linen

e. Explain how to deal with a range of unexpected situations that may be encountered when stripping and making beds

f. Describe the signs of pest infestations

g. Describe the procedures for dealing with pests

Outcome 2: Be able to strip and make beds

Strip beds of linen and bed coverings: Keep soiled linen separate from clean linen, put fresh linen on a clean surface, follow organisational procedures.

Deal with soiled linen and bed coverings properly: Hold linen away from the body, put directly into an appropriate container, wash hands before and after handling soiled linen, wear personal protective equipment (PPE), do not allow soiled linen to come into contact with clean linen.

Bed base, bed head, linen and bed coverings: Dust, vacuum, damage (tears, breakages, spillages).

Correct linen and bed coverings to make bed to expected standard: Size of bedding (king, queen, double, single), follow organisation guidelines.

Presented correctly and ready for use: In line with organisational standards.

Personal property: Clothes, jewellery, luggage.

Outcome 1: Be able to collect clean linen and bed coverings

Unit content

This section provides guidance on the recommended knowledge and skills required to enable you to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the opportunity to cover all of the unit content.

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Select: Bed size (king, queen, double, single), occupancy for bathroom linen, minimum requirements (bath mat, number of pillows), special requirements (waterproof sheets, extra pillows, cot linen).

Organisational standards for cleanliness: Quality (not faded, no tears), stains, marks, freshness (mildew, mould, smell).

Handling techniques: Use of lifting techniques, only lift what can be easily managed, use of trolley, ensure path is free from obstacles.

Linen store safe and secure: Door closed and locked when not in use, tidy, free from obstacles, only used to store linen, safe access to higher shelves.

Linen that does not meet the organisations standards: Follow organisational standards, inform supervisory staff, separate from usable linen, return unclean linen to laundry.

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Outcome 3: Understand how to collect clean linen and bed coverings

Linen and bed coverings: Sheets, blankets/duvets, bedspreads/throws, pillowcases, sheets, waterproof sheets, valences/mattress covers, pillows bathroom linen.

Safe lifting and handling techniques: Making sure the person lifting has been trained in manual handling, follow systems of work specified by employer, only lift what can be easily managed, use trolley where supplies are too heavy to lift, get as close to the linen as possible, keep feet wide apart to improve stability, bend from the hips and knees not from the waist, do not lift and twist (move the feet rather than twisting from the torso), consider the distance the linen is to be carried when deciding how much to lift, ensure that the path is free from obstacles.

Importance of safe lifting and handling techniques: Avoids pulling muscles/ suffering long term damage (back, upper limbs and knees), problems caused through injuries from manual handling (absence from work, costs to the employer, service to customers may be affected by staff being absent from work).

Standards for quality of linen and bed coverings: Meeting organisational standards (free from stains, tears, faded colours, mildew, mould or damage), giving the customer the impression of a new product, folded correctly to business standards.

Importance of keeping soiled linen separate from clean linen: Lightly soiled linens can pick up dirt from heavily soiled items, avoiding cross-contamination and infections (to avoid the transfer of germs and smells).

Importance of security procedures for linen and linen store: To prevent theft, to maintain control of stock movement and levels of stock, to adhere to health and safety legislation, to make sure the store room is kept in order, reduces costs, reduces damage.

Importance of checking linen to make sure it is clean and up to standard: Customer satisfaction, to give good first impression, to avoid complaints, to avoid breaches in hygiene, health and safety, lapses in standards can be reported to the appropriate person and dealt with (linen supplier/laundry may be sending inferior linen, staff may not be following company procedure, linen may be stored incorrectly), appropriate minimum and maximum stock levels.

Types of problems that might occur when choosing and collecting linen from a linen store: Insufficient linen for level of business, damaged stock, pest infestation, accident/injury, missing stock, linen delivery has not arrived.

Outcome 4: Understand how to strip and make beds

Correct procedures to deal with soiled linen: Place dirty linen directly into laundry bags or hampers for laundering, do not shake soiled linen or leave it on the bedroom floor, hold linen away from the body, washing hands before and after handling soiled linen, wear PPE, do not allow soiled linen to come into contact with clean linen, sort according to the degree and type of soiling.

Correct practice to sort different fabrics: Fabrics should be sorted according to the washing labels (types of material, colour).

Procedures for making and re-sheeting beds: Strip linen from the bed, if sheets and/or bedclothes are to be changed separate clean and dirty linen, put dirty linen in appropriate container, put linen to be reused on a clean surface, clean/ vacuum and turn the mattress if required, make sure the bed base, bed head, linen and bed coverings are clean and free from damage, place the bottom sheet on the bed, smooth and tuck in each corner, place the top sheet on the bed, pull the top sheet up to the top of the mattress and smooth it out, place on blankets or duvet on the bed, if using blankets fold the top edge of the sheet over the blanket, fold the edges and corners of the top sheet and blanket under the mattress, fit pillow cases on pillows and position them on the top of the bed so that the openings face away from the door, place on the quilt or bedspread as appropriate.

Importance of using the right sized linen: Customer comfort, appearance, to prevent problems with stock levels, to prevent time being wasted in putting mistakes right.

Types of unexpected situations that might happen when stripping and making beds: Damage to bed or bedding, customer has soiled the bed, incorrect linen issue, theft of linen from room, torn sheet or bed covering.

Signs of pest infestations: Droppings, eggs, insect parts, nesting material or webbing, dirt on walls and furniture, oily deposits, scratches, chew marks, piles of shredded cloth or paper.

Procedures to use when bedbugs or other infestations are found: Reporting infestation to appropriate person immediately, prohibiting access to the room for staff and customers, contacting a pest control company to professionally treat the infestation, transfer guests to another room, investigate how the problem happened.

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