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Hertfordshire County Council Health and Community Serviceswww.hertfordshire.gov.uk/sensory Telephone: 0300 123 4042

Deaf and hard of hearing directoryServices available to Deaf and hard of hearing people living in Hertfordshire

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Sensory Services is a county-wide resource, based in Health & Community Services, within Hertfordshire County Council. We provide services to all children and adults with sensory needs.

The team offers three key pathways:1. Deaf/HardofHearingservicesforpeoplewhoaredeaf/hardof

hearingorhaveadegreeofhearingloss;2. DeafblindservicesforpeoplewhoareDeafblindorhaveadegreeof

dualsensoryloss;and3. VisuallyImpairedservicesforpeople,whoareblind,partially

sightedorhaveadegreeofsightloss.Wehavefactsheetsonservicesforvisuallyimpairedpeopleavailableseparately.

Deaf and Hard of Hearing services:Ourexperiencedstaffareavailabletoprovideassessmentstodeafandhardofhearingpeopleincluding:

• Specialistassessment;• SocialWork;• Caremanagementsupport;• Equipment;• RegistrationasDeaforHard

ofHearing;and• Information,adviceand

accesstoanetworkofagenciesprovidingsupportandservicestoDeafandHardofHearingpeople.

Deafblind services:OurexperiencedDeafblindWorkersareavailabletoprovideanassessmenttopeoplewhoareDeafblindorhavedualsensorylossincluding:

• Specialistcaremanagementassessment

• Deafblindrehabilitationandmobilitytraining

• DeafblindCommunicatorGuideorSocialIntervenor

• Specialistequipment• DualSensoryregistration• Information,adviceand

accesstoanetworkofagenciesandlocalservicesforpeoplewhoaredeafblindorhavedualsensoryloss

Sensory Services

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040606091215161820212631343536

HomeSafety(emergencycalls)BSLInterpretingServiceInformationandAdviceinHertfordshireServicesforDeafChildrenEducationEmploymentsupportforDeafpeopleHealth,MentalHealthandLearningdisabilityLeisureandSocialOnlineresourcesDeaforganisationsAudiologyDepartmentPatientAdviceandLiaisonServices(PALS)InterpretingServicesforclinicalandhospitalappointmentsAftercaresupportwithhearingaidmaintenanceContactUs(andreferrals)

Contents

For self-referring, please apply online via www.hertfordshire.gov.uk/sensory or look at the Contact Us page at the back of this booklet.

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Home Safety

Emergency CallsThisistobeusedonlyifyouneedhelpstraightawaybecauseyouareinasituationwhichmaycauseinjurytoyou,someoneelseordamage/losstoproperty.Youneedpolicetoattendasquicklyaspossible.

Non-emergency calls

For Deaf and hard of hearing people, your options for emergency calls are:

1.Phone999andsaythatyouwantthepolice,ambulance,fireorcoastguard.

2.Text your emergency to 999(yourmobilenumbermustberegisteredfirst.Seebelowfordetails).Remember:

1.Youcanphone101tomakenon-emergencycallsortoreportacrimethatisnotinprogresstoHertfordshireConstabulary.Oryoucancall01707 354000fornon-emergencycalls.

2.Youcantext07786 207091.ThisnumberisonlyusedinHertfordshire.Whentexting,remember:

3.Textphone-dial18000–thisisthetextrelayemergencyservicenumber.

3.Textphone-18001 101.

• What?Whatistheproblem?

• Which?Doyouneedpolice,firerescue,ambulanceorcoastguard?

• Where?Givethenameoftheroadandtownplusmoreinformationlike:housenumber,outsidepostoffice;nearbusstation.

• Who? Tellthemwhoyouareandwhereyoulive.• What? Tellthemtheproblem.

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HertfordshireConstabularyrunaNeighbourhoodWatchSchemecalledOnlineWatchLink(OWL).Thisschemekeepscommunitiessafe,helpsreducecrimeandkeepspeopleinformedofwhatisgoingonlocally.Youcanregisterforfreewithyournearestwatchscheme.Gotohttp://www.owl.co.uk/tofindoutmore.

EmergencyTextMessagingisaservicethatenablesdeaforspeechimpairedpeopletoreportemergenciestothepolice,fireandrescue,ambulanceandcoastguardbytextmessagefromtheirmobilephone.Youhavetoberegisteredtousethisservice.Todothis,followthesesteps:

This is an important service. Hertfordshire Constabulary will take action against anyone misusing the system or sending false texts.

Emergency Text Messaging

1.Text REGISTERfromyourmobilephoneto999

2.Youwillreceiveatextmessagebacktoyourmobilephone.TextbackYES.

3. Youwillreceiveaconfirmationtextmessagetoconfirmthatyourmobilenumberisregisteredtousetheservice.Formoreinformationvisitwww.emergencysms.org.uk

4.Emailyourlocalneighbourhoodofficer.Visithttp://snt.herts.police.uk/andenteryourpostcodetofindthedetailsofyourlocalofficer.

5.Non-emergency Web Chat: HertfordshireConstabularyhavea101 Live Web Chatfeaturethatyoucanusefornon-emergencyenquiries.Visithttps://www.contacthertspolice.uk/Contact/NonEmergency.aspxtousethisfeature.

!

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BSL Interpreting Services

Information and Advice in

Hertfordshire

Signs in Vision

Hertfordshire Hearing Advisory Service (HHAS)

Clarion

Telephone/SMS07728579696Emailinterpreters@signsinvision.co.ukWeb http://signsinvision.co.uk/siv/

Address TheWoodsideCentre,TheCommons,WelwynGardenCity,Hertfordshire,AL74SE

Supportspeopleaffectedbyhearingloss.HHAS(staffedMobileAdvisoryService);andHearingAiderService(VolunteerSupportService)provide:adviceandinformation,batteryreplacementandexchange,cleaningandretubingofNHShearingaidsanddemonstrationofhearingaiduse/equipment.

Telephone01763209001SMS 07885553013Email office@clarion-uk.comWeb www.clarioncall.net

Telephone 01707324582Minicom 01707375486Emailinfo@hhas.org.ukWebwww.hhas.org.uk

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HertsHelp

Address HertsHelp,HertlandsHouse,PrimettRoad,Stevenage,Herts,SG13EEOffice hoursMon-Fri8am-6pm

Ifyouneedhelpanddon’tknowwheretoturn,HertsHelpcanhelpyouorputyouintouchwithsomeoneelsewhocan.Theyarefree,independentserviceavailabletoeveryonewholivesinHertfordshire,fundedbyHertfordshireCountyCouncilandNHSpartnersanddeliveredbylocalcommunityorganisationsallsharingthenameHertsHelp.

•Doyouwanttobemoreactive?•Wouldyouliketomeetnewpeople?•Needadviceonbenefitsordebt?•Areyoucaringforsomeone?•Areyougoingthroughacrisis?•Doyouwantsupporttostayindependentathome?

SignVideoonline,liveBSLvideointerpretingservicewhichallowsyoutocallthroughtotheHertsHelpcallcentre.TheSignVideoserviceisavailableMondaytoFriday8am-6pm.Visithttp://www.hertfordshire.gov.uk/your-community/ihertshelp/foralinktotheSignVideopage.

Telephone03001234044Minicom03004562364SMSTexthertshelpto81025Emailinfo@hertshelp.netWebhttp://www.hertfordshire.gov.uk/your-community/ihertshelp/SkypeHertshelp

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POhWER

Hertfordshire Action on Disability (HAD)

Their support centre is openMon-Fri8am-6pm

AddressTheWoodsideCentre,TheCommons,WelwynGardenCity,Hertfordshire,AL74EN

UKbasedcharityprovidinginformation,advice,support&advocacytopeoplewhoexperiencedisability,vulnerability,distressandsocialexclusion.Advocacymeansenablingyourvoicetobeheard,speakingforyouwhenyoucan’tandsupportingyouwhenyoucan.Advocacyisallaboutsupporting,enablingandempoweringyoutoexpressyourviewsandconcernsandaccessinformationandserviceswhereneeded.

Acharityhelpingolderanddisabledpeopletoleadanindependentlife.

Telephone 03004562370Minicom 03004562364SMS‘POhWER’withyournameandnumberto81025Email pohwer@pohwer.netSkype pohwer.advocacyWeb www.pohwer.net

Telephone 01707324581Web www.hadnet.org.uk

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Children’s Services

Low Incidence Team SEND

Phoenix Group for Deaf Children

Address HertfordshireCountyCouncil,CountyHall,PegsLane,Hertford,Hertfordshire,SG138DQ

AddressTheWoodsideCentre,TheCommons,WelwynGardenCity,Hertfordshire,AL74EN

AddressTheHydeoutCentre,2-6TheHyde,Stevenage,Hertfordshire,SG29SE

Theteamprovidesspecialistadviceandinterventionforchildrenandyoungpeoplewithlowincidenceneedssuchashearingorphysicalimpairments.Theyprovidesupportforindividualchildren,trainingandprofessionaldevelopmentandadviceaboutspecialistequipmentandICT.

Auser-ledgroupprovidinginformededucation,activitiesandtraining.Youcanalsoenquireaboutfamilysigning.

Telephone 03001234043Minicom 03001234041SMS 07797870591Email hertsdirect@hertscc.gov.uk

Telephone 03001234043Email lowincidenceteamISL@hertfordshire.gov.uk

Telephone07748690989;01438722142;07894220125Email info@phoenixgroup.org.ukWeb www.phoenixgroup.org.uk

Services for Deaf Children

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National Deaf Children’s Society

Royal Association for Deaf People

Corner House National Deaf CAMHS

AddressGroundFloorSouth,CastleHouse,37-45PaulStreet,London,EC2A4LS

CountywidewithlocationsinStAlbans,WelwynGardenCityandStevenageandactivitieselsewhereinthecounty

AddressHeatherWard,Newton(Building5,entrance5),SpringfieldHospital,61GlenburieRoad,London,SW177DJ

Nationalcharitydedicatedtocreatingaworldwithoutbarriersfordeafchildrenandyoungpeople.

Weekendactivitiesforyoungdeafpeopleaged11-18.

Asix-bednationalspecialistassessmentandtreatmentunitfordeafchildrenandadolescentsaged8uptotheir18thbirthday,withseverecomplexemotionalandpsychologicalproblems.

Telephone 08088008880(Freephonehelpline),02079408656(switchboard) Email helpline@ndcs.org.ukWeb www.ndcs.org.uk

Telephone 08456882525Minicom 08456882527

Telephone 02035136860Minicom 02035136909Text 07595414692Email ndcamhs@swlstg-tr.nhs.uk

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Touchbase South East SENSE

Child and Adolescent Mental Health Service (CAMHS)

Cambridge and East of England Outreach Clinic:

South East Coastal Outreach Team (Kent, East and West Sussex and parts of Surrey):http://www.swlstg-tr.nhs.uk/our-services/deaf-child-young-people-and-family-service/

http://www.swlstg-tr.nhs.uk/our-services/deaf-child-young-people-and-family-service-cambridge-and-east-of-england-outreach-clinic/

AddressTheHadleyFamilyCentre,SenseChildren’sSpecialistServices,12HydeClose,Barnet,Hertfordshire,EN55TJ

AddressHeronCourt,IdaDarwinHospital,Fulbourn,Cambridge,CB215EE

AddressTheHeathsideCentre,HeatherRoad,Coxheath,Maidstone,ME174AH

DeafChild,YoungPeopleandFamilyServiceprovideacommunityandoutpatientserviceofferingassessmentandtreatmenttodeafchildrenwithmentalhealthand/orbehaviouralproblemsuptotheageof18.ReferviaGP,otherhealthprofessionals,teachersandfromparents/carers.

Telephone 03003309256Minicom 03003309256Email info@sense.org.ukWeb www.sense.org.uk

OpenMon-Fri9am-5pmTelephone 01223885715Text 07903944695Email heroncourt@swlstg-tr.nhs.uk

OpenMon-Fri9am-5pmTelephone 01622741881(referrals)SMS 07912072078Email heathside@swlstg-tr.nhs.uk

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Education

Healthlands School

Knightsfield School

Deaf Education through Listening and Talking (DELTA)

Address HeathlandsDrive,StAlbans,AL35AY

Address Knightsfield,WelwynGardenCity,AL87LW

Address 83SherwinRoad,Nottingham,NG72FB

HeadteacherDeborahJones-Stevens

HeadteacherLMLeith

Voluntaryassociationofdeafadults,parentsandteachersofdeafchildren.Membershipopentoanyonewhoiscommittedtotheprinciplesofthenaturalauralapproachtotheeducationofdeafchildren.

Telephone 01727807807Email admin@heathlands.herts.sch.ukWeb www.heathlands.herts.sch.uk

Telephone 01707376874Email admin@knightsfield.herts.sch.ukWeb www.knightsfield.herts.sch.uk

Telephone03003657200Emailenquiries@deafeducation.org.ukWebwww.deafeducation.org.uk

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Mary Hare School for Deaf Children

City Lit Centre for Deaf Education

Oaklands College

AddressMillhall,PigeonsFarmRoad,Thatcham,RG198XA

AddressCityLit,1-10KeeleyStreet,CoventGarden,London,WC2B4BA

St Albans CampusHatfieldRoad,StAlbans,AL40JA

Welwyn Garden City Campus TheCampus,WelwynGardenCity,AL86AH

Hertsmere Borough Council CivicOffices,Elstreeway,Borehamwood,WD61WA

Telephone01635244200Emailenquiries@maryhare.org.ukWebwww.maryhareschool.org.uk/secondary

Telephone02078317831(enrolments);02074922600(switchboard)Webwww.citylit.ac.uk/courses/specialist-learning/centre-for-deaf-education

Telephone01727737000Webwww.oaklands.ac.uk

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Lip-reading classes

UCL Ear Institute and Action on Hearing Loss Library

A fee may be payable.

Mondays 10-12pm CharisCentre,Bishop’sStortford,CM232JZ

Together with University College London Ear Institute and the NHS, Action on Hearing Loss runs a library at the Royal National Throat and Ear Hospital (RNTEH).Thelibraryisthelargestcollectionofspecialistmaterialforaudiology,deafstudies,andear,noseandthroatmedicineinEurope.Thelibraryisopentoeveryone,sowhetheryouarearesearcher,historian,orsimplyinterestedinlearningmoreaboutdeafness,hearinglossortinnitus,youcanaccesstheirresourcesforfree.

Opening hoursMon–Tue9am-7pmWed–Fri9am-5.30pmSat&Sun–closed

Address 330-336GraysInnRoad,London,WC1X8EE(nearesttubeisKing’sCross)

•

•

•

Contact Louise on01920821401ormrsbruin@hotmail.com

Contact Janet Zysblat on02082023204orjanetzysblat@hotmail.com

Mondays and Tuesdays 2-4pm ParishCentre,HertfordshireBaptistChurch,Hertford,SG141PL

Wednesdays 10-12pm AlumHallCommunityCentre,AlumLane,WD63PJ

Telephone/Minicom02034565253Emailrnidlib@ucl.ac.uk

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Employment support

for Deaf people

Contact your local Jobcentre Plus to be assigned a Disability Employment Advisor (DEA)

Work Solutions

Clarion

Non-profitsupportedemploymentagency,fundedbythecountycouncil.Wesupportmotivatedpeoplewithmentalillhealth,learningdisabilities,Asperger’s,physicaldisabilitiesandsensoryneedswhooftenfinditdifficulttogetandkeepajob.

ClarionUKprovideafullrangeofservicestoDeafpeopletosupportthemontheirjourneybefore,duringandafteremployment.

Telephone03001234040Text07797870591Minicom 03001234041SignVideo availableWebwww.hertfordshire.gov.uk/services/advben/worksolns

Telephone01763209001Fax01763209014Emailoffice@clarion-uk.comWebwww.clarioncall.net

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Alcoholics’ Anonymous group for deaf people

National Deaf Services

Deaf Adult Community Services (DACT) and Deaf Adult Psychological Therapy

AddressHinsleyRoom,MorpethTerrace,London,SW1P1QW

AddressRegularclinicsheldintheIpswich,Norwich,Canterbury,Maidstone,BromleyandLondonareas.PlansareunderwaytoexpandanddevelopmoreclinicsinotherareasoutsideLondon.

Thisgroupisfullyaccessibletodeafandhardofhearingpeople,withaprofessionalBSLinterpreterondutyeveryweek,andaproperlymaintainedloopsystemforhearingaidusers.

Providesarangeofcomphrensivementalhealthservicesfordeafadults,childrenandtheirfamilies.

Telephone02078330022(10am-10pm)Text 07941084112

Helpline02035134646Minicom02035134677Text07766257846Fax02035135629Emaildeafadultservices@swltg.nhs.ukWebhttp://www.swlstg-tr.nhs.uk/our-services/specialist-services/national-deaf-services

Health, Mental health and

Learning disability

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SignHealth

Address5BaringRoad,Beaconsfield,Buckinghamshire,HP92NB

NationaldisabilitycharityworkingacrossthecountrytryingtogetDeafpeoplethesameaccesstohealthcarethathearingpeoplehave.Projectsinclude:

• BSLTherapysessionsforDeafpeoplewithdepression,anxietyorsimilardisorders;

• Deafwomenandchildrenwhoaresufferingdomesticviolence;

• AdvocacyservicehelpingDeafpeopletounderstandthecomplexdealingsofgovernmentdepartmentsandthelegalsystem;

• OutreachservicehelpingvulnerableDeafpeopletocopewiththechallengesofeverydaylife;

• InterpreterNowwhichisanonlineinterpretingserviceforDeaf,deafenedorhardofhearing;

• SupportedLiving–carehomesforDeafpeople;

• CampaigningforbetterhealthcareaccessforDeafpeople.

Telephone01494687600Fax01494687622Text07966976749Emailinfo@signhealth.org.ukWebwww.signhealth.org.uk

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Leisure and Social

Deafinitely Theatre

Hemel Morning Deaf Group

Hertford Deaf Club

Address x/oDioramaArtsStudios,201DrummondStreet,Regent’sPlace,London,NW13FE

Address HertfordDeafClub,StJoseph’sChurch,23StJohnStreet,Hertford,SG141RX

SocialclubforDeafpeople.Hearingpeoplewelcome.Organisesocialactivitiessuchasbingo,quiz,games.Pleaseemailforfurtherinformation.

TheGroup,whichmeetsatBettyPattersonHouseinAstleyRoad,HemelHempstead,onMondaysbetween11.15amand2.30pm,aimstobringtogetherdeafBSLuserswhomayfeelisolatedduringtheday.Bringyourownlunchpack.Teaandcoffeesuppliedforasmallfee.Occasionaldaytripsorganised.

Telephone02073873586Emailavailableviahttp://deafinitelytheatre.co.uk/index.php?pid=7Webwww.deafinitelytheatre.co.uk

Fax01442398631EmailDorothyLowed.lowe3103@ntlworld.com

Meeting times4thSaturdayeachmonth5-10pm(exceptAugustandDecember)Telephone01992460318Email chas242holmes@btinternet.com

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Hertfordshire Deaf Badminton

Stevenage Deaf Club

Sign Circle | Deaf BSL Camping Festival

Great Britain Deaf Football

England Deaf Football

England Deaf Rugby Union

Address WatfordWoodsideSportCentre

Address TheShephallCentre,ShephallGreen,Shephall,Stevenage,SG29XR

Voluntaryassociationofdeafadults,parentsandteachersofdeafchildren.Membershipopentoanyonewhoiscommittedtotheprinciplesofthenaturalauralapproachtotheeducationofdeafchildren.

SocialclubforDeafpeople.Hearingpeoplewelcome.Organisesocialactivitiessuchasbingo,quiz,games.Pleaseemailforfurtherinformation.Meeting times1stTuesdayeverymonthfrom8-10pm.

Weekly Wed8pm-10pmContact detailsonFacebookgroup

Email NigelKerwinnige_kerwin@msn.com

Web www.signcircle.org.uk

Web www.britishdeaffootball.com

Web www.englanddeaffootball.com

Web www.englanddeafrugby.com

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Online resources

Facebook

Twitter

Yahoo groups

Deaf-uk-jobsDeaf-uk(discussiongroup)Deaf-uk-events(deafrelatedevents)Deaf-uk-chat

ManyoftheseorganisationslistedinthisdirectoryarealsoonTwitter.

TherearemanyfacebookgroupswithintheDeafandhardofhearingcommunitiesthatyoucouldjoinincludingmostoftheorganisationslistedinthisdirectoryandothersthathavebeencreatedbyFacebookusers.Youcansearchforthembyusingkeywordssuchas‘deaf’.

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Deaf organisations

British Deaf Association

Address Floor10,Coventrypoint,MarketWay,Coventry,CV11EA

BDAisamembershiporganisationforDeafpeople.Ademocratic,membership-lednationalcharitycampaigningonbehalfofnearly70,000DeafpeoplewhouseBritishSignLanguage.ItexiststoadvanceandprotectstheinterestsoftheDeafcommunity,toincreaseDeafpeople’saccessto

Telephone 02476550969Minicom 02476550393Email bda@bda.org.ukWeb www.bda.org.uk

Action on Hearing Loss

Address12-23FeatherstoneStreet,London,EC1Y8SL

Telephone0808808123(Freephonevoice);08088089000(Freephonetext)Email helpline@hearingloss.org.ukWeb www.actiononhearingloss.org.uk

Deaf Cognition and Language Research Centre (DCAL)

AddressDCALCentre,49GordonSquare,London,WC1H0PD

Telephone02076798679Fax 02076798691Minicom02076798693Email dcal@url.ac.ukWeb www.ucl.ac.uk/dcal

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DeafPLUS

Address FirstFloor,TrinityCentre,KeyClose,Whitechapel,London,E14HG

Telephone 02077906147Fax 02077909269Email info@deafplus.orgWeb www.deafplus.org

Deaf Direct

Deaf Direct Hereford36WidemarshStreet,Hereford,HR49EPWed10am-1pm

Oxford Deaf and Hard of Hearing Centre StEbbe’s,Oxford,OX11RL

Deaf Direct Worcester Vesta Tilley House Lowesmoor,Worcester,WR12RS9.30am-2.30pm

Telephone 01905746301SMS 07725244129Email info@deafdirect.org.ukWeb www.deafdirect.org.ukooVooandSkype alsoavailable

British Deaf History Society

Address11-13WilsonPattenStreet,Warrington,WA11PG

Telephone01925632463Emailinfo@bdhs.org.ukWebwww.bfhs.org.uk

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Deaf Parenting UK (DPUK)

Deaf Positives Action

Hearing Dogs for Deaf People

Address Unit115,815WoolwichRoad,London,SE78LJ

Address RitzPlazaHouse,10DentonRoad,Wokingham,Berkshire,RG402DX

Address TheGrange,WycombeRoad,Sauderton,PrincesRisborough,Buckinghamshire,HP279NS

SMS 07928842529Fax 08712643323Email info@deafparent.org.ukWeb www.deafparent.org.uk

Telephone01189797575Text/FaceTime07403432650Fax 01753417080Email admin@deafpositivesaction.orgWeb www.deafpositives.action.org

Telephone01844348100Minicom 1800101844348100Fax01844348101Email info@hearingdogs.org.ukWebwww.hearingdogs.org.uk

Deaf Parents Deaf Children

Email hello@deafparentsdeafchildren.co.ukWeb www.deafarentsdeafchildren.co.uk

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Royal Association for Deaf People

Sense - for deafblind people

Address RAD,CenturyHouseSouth,RiversideOfficeCentre,NorthStationRoad,Colchester,Essex,CO11RE

Address 101PentonvilleRoad,London,N19LG

Telephone 08456882525Fax 08456882526Minicom 08456882527SMS 07851423866Email info@royaldeaf.org.ukWeb www.royaldeaf.org.uk

Telephone 03003309250Minicom 03003309252Email info@sense.org.ukWeb www.sense.org.uk

Hearing Link

Address27-28TheWaterfront,Eastbourne,EastSussex,BN235UZ

Telephone 03001111113SMS 07526123255Email enquiries@hearinglink.org;helpdesk@hearinglink.org;volunteer@hearinglink.org;fundraising@hearinglink;media@hearinglink.orgWebsite www.hearinglink.org

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UCL Ear Institute: Understanding Hearing – Fighting Deafness

Switchboard telephone 0207692000Website ucl.ac.ukEmailvisitwebsiteforlistofemailaddresses

Westminster Diocese Deaf Service

Address CarritasDeafService,StJoseph’sPastoralCentre,StJoseph’sGrove,TheBurroughs,Hendon,London,NW44TY

Director ShellRoca–michelleroca@rcdow.org.ukAssistant SarahMetcalfe-sarahmetcalfe@rcdow.org.ukCounsellor NikkiDhillonKeane-nikkidhillonk@rcdow.org.uk

WorkingwithDeaf,DeafblindandHardofHearingpeopleofallagestofacilitateandenablethemtoparticipatefullyinthelifeoftheChurch,sharingtheirowngifts.

Telephone 02084576536Fax 02082039745Minicom 02087328340SMS 07779341136Web http://rcdow.org.uk/caritas/westminster-deaf-service/

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Addenbrookes Hospital – Audiology Department

Hertford County Hospital – Audiology Department

AddressBox94,CambridgeUniversityHospitalsNHSFoundationTrust,HillsRoad,Cambridge,CB20QQ

AddressNorthRoad,Hertford,Hertfordshire,SG141LP

Hearing aid repair and maintenance clinic walk-in sessions:• Mon09:00–12:00• Tue13:30–17:00• Wed09:00–12:00• Thu13:30–17:00• Fri09:00–12:00

Hearing aid repair and maintenance clinic:• Thu09:00–12:00

Telephone 01223217797Minicom 01223274494Email audiology@addenbrookes.nhs.uk

Telephone 01992823107

Audiology Departments

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Hemel Hempstead Hospital – Audiology Department

Chase Farm and Barnet Hospital - Department of Audiology

AddressLevel2,VerulamWingOutpatientDepartment,HillfieldRoad,HemelHempstead,HP24AD

AddressTheRidgeway,Enfield,Middlesex,EN28JL

Walk in repair clinics at Chase Farm Hospital:• Mon10:00–12:00• Tue10:00–12:00• Wed14:00–16:00• ThuByappointmentonly• Fri10:00–12:00

Hemel Hempstead Hospital HP2 4AD walk-in sessions:• Wed10:00–12:00

Walk in repair clinics at Barnet Hospital:• MonByappointmentonly• Tue10:00–12:00• Wed10:00–12:00• Thu10:00–12:00• FriByappointmentonly

Marlowes Health Centre HP1 1HE forbatteriesandre-tubing:• Mon-Fri09:00–12:00

and14:00–16:00

Telephone 01727897835

Telephone 02083751117Minicom 01223274494Email enfieldandbarnethearingcare@nhs.net

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Lister Hospital – Audiology Department

Luton & Dunstable Hospital – Audiology Department

QEII Hospital – Audiology Department

AddressCoreysMillLane,Stevenage,Hertfordshire,SG14AB

AddressLewseyRoad,Luton,LU40DZ

AddressHowlands,WelwynGardenCity,Hertfordshire,AL74HQ

Hearing aid repair and maintenance clinic walk-in sessions:• Mon09:00–12:00and14:00–16:00• Wed09:00–12:00

Hearing aid repair and maintenance clinic:• Mon–Fri09:00–12:00and13.30-16.30

Hearing aid repair and maintenance walk-in clinic:• Fri09:00–12:00(RedZonelevel1)

Telephone 01438284055

Telephone 01582497154

Telephone 01707247576

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Princess Alexandra Hospital – Audiology Department

Royal National Throat, Nose & Ear Hospital

AddressOutpatients,GroundFloor,StMargaret’sHospital,HamstelRoad,Harlow,Essex,CM201QX

Address330GraysInnRoad,London,WC1X8DA

Hearing aid repair and maintenance clinic:• Byappointmentonly(allthreesites).Pleasenotethatdigital

repairscanonlybecarriedoutatSt.Margaret’sHospitalandHerts&EssexHospitalsites.

• BatteriesareavailableatthePrincessAlexandraHospital,StMargaret’sandHertsandEssexsitesinadditiontoRectoryLaneHealthCentre,OngarWarMemorialhospitalandWalthamAbbeyClinic.

ThisistheUK’slargestear,noseandthroathospitalandEurope’scentreforaudiologicalmedicineandresearch.Treatmentsrangefromminorprocedures,tomajorcomplexheadandnecksurgery.Theoutpatientdepartmentprovidesbothroutineandspecialistclinicsincludingsomenurse-ledclinics.Ifyouarenotanexistingpatient,youwillneedtoobtainareferralthroughyourGP.

Telephone 01582497154

Telephone 02034567890

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St Albans City Hospital – Audiology Department

Stoke Mandeville Hospital – Audiology Department

Watford General Hospital – Audiology Department

AddressGloucesterWingOutpatientDepartment,WaverleyRoad,StAlbans,AL35PN

AddressMandevilleRoad,Aylesbury,HP218AL

AddressMainBlock,OutpatientDepartment,VicarageRoad,WD180HB

Hearing aid repair and maintenance walk-in clinic:• Tue&Thu11:00–12:00

Hearing aid repair and maintenance walk-in clinic:• byappointmentonly

Hearing aid repair and maintenance walk-in clinic:• Tue09:30–12:30and13:30–15:30• Thu11:00–12:00

Telephone 01727897835

Telephone 01296315725SMS 01296315725(givename,mobilenumberanddateofbirth)

Telephone 01923217646

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Patient Advice and Liaison

Services (PALS)

listening, responding, improving

PALSprovideconfidentialadviceandsupporttopatients,familiesandtheircarers.TheycanprovideinformationontheNHSandhealth-relatedmatters.SomePALSteamswillcometowards/clinicstotalktopatients/relatives/carersregardingconcernsthattheymayhave.

ThePatientAdvice&LiaisonService(PALS)providesafreeinformalandconfidentialserviceforpatients,theirfamilies,andcarers.PALSaimstomakeagenuinedifferencetotheoverallqualityoftheserviceyoureceivefromHertfordshireCommunityNHSTrust.

Telephone 08000116113(patientfreephone)Email pals.hchs@nhs.netWeb www.hertschs.nhs.uk

We are open MondaytoFriday10:00–14:00(excludingbankholidays)

Complaints Service:Telephone01707388036Email complaints.hchs@nhs.netWe are open MondaytoFriday09:30–16:00(excludingbankholidays)

32

Addenbrooks

Chase Farm Hospital (useNorthMiddlesexUniversityHospitalNHSTrust)

Hertford County Hospital

AddressPALSoffice,Box94,CambridgeUniversityHospitalsNHSFoundationTrust,Hillsroad,Cambridge,CB20QQ

AddressSterlingWay,London,N181Qx

AddressNorthRoad,Hertford,SG141LP

BSLinterpreterscanbebookedforpatientswhenrequested.Pleaseletthemknowifyouneedaninterpreterwhenmakinganappointment.

HemelHempstead–seeWatfordGeneralHospital

Telephone 01223216756Email pals@addenbrookes.nhs.ukFax 01223256170

Telephone 02088874172Email pals@nmh.nhs.uk

Telephone 01438284678Emailpals.enh-tr@nhs.net

33

Lister Hospital

Queen Elizabeth II Hospital

Princess Alexandra Hospital

Luton and Dunstable Hospital

AddressCoreysMillLane,Stevenage,SG14AB

AddressHowlands,WelwynGardenCity,AL74HQ

AddressHamstelRoad,Harlow,Essex,CM201QX

AddressLewseyRoad,Luton,Bedfordshire,LU40DZ

Telephone 01438284678Email pals.enh-tr@nhs.net

Telephone01438284678Emailpals.enh-tr@nhs.net

Telephone 01279827211Email pals@pah.nhs.uk

Telephone 01582497990Email pals@ldh.nhs.uk

St Albans City Hospital

AddressWaverleyRoad,St.Albans,AL35PN

Telephone 01923217198Email lesley.lopez@whht.nhs.uk

34

Watford General Hospital

AddressVicarageRoad,Watford,WD180HB

Telephone01923217198Emailpals@whht.nhs.uk

Interpreting Services for clinical

and hospital appointments

HertfordshireCommunityHealthService(HCT)offersaconfidentialandprofessionalinterpretingserviceforclinicalappointments,includingBritishSignLanguage,forpatientswhoarenotabletounderstandandtobeunderstoodinspokenEnglish.Friendsandrelativesarewelcometoattendappointmentstogivesupportbutarenotexpectedtointerpretastheymaynotbefamiliarwithhealthterminology.Thebookingismadebystaff,soifyouneedaninterpretercanyoupleaseinformthemassoonaspossibleofyourlanguagebeforetheappointment,sotheycanmaketherequesttohelpusprovideasafeandeffectiveservice.

Stoke Mandeville Hospital

AddressMandevilleRoad,Aylesbury,Buckinghamshire,HP218AL

Telephone 01296316042Emailpals.office@buckshealthcare.nhs.uk

35

Aftercare support with hearing

aid maintenance

Hearingaidbatteriestypicallylastforbetween7-14days.BatteriesareavailableatreceptiondeskofWatfordGeneralHospitalandStAlbansCityHospitalandalsobypostfromtheAudiologyDepartment.Patientsarewelcometodropinforbatterycollection,butpleasebringyourownbrownbook.Re-tubingshouldtakeplaceevery6months.Maintenanceincludesbatteryprovision,replacementtubingandminorrehabilitationadvice.Patientsshouldbookdirectlytoseeanaudiologistiftheirhearingaidneedsrepair,finetuning,replacementorfaultyandlostaid.Replacementofalostaidmayincuracharge.Pleasecontactyourlocalaudiologydepartmentlistedbelowforfurtherinformation.

Hertfordshire Hearing Advisory Service (HHAS)

AddressTheWoodsideCentre,TheCommons,WelwynGardenCity,Hertfordshire,AL74SE

Foraftercaresupportwithhearingaidmaintenance,youcangototheHertfordshire Hearing Advisory Service (HHAS).HHASisanindependentcharitybasedinWelwynGardenCity.ThecharityofferssupportandadvicetopeopleacrossHertfordshireaffectedbyhearingloss,includingthosewearinganNHShearingaid.Thevolunteersprovideabasichearingaidmaintenanceservice,includingcleaningandretubingNHShearingaids,replacingbatteries,providingadvice,informationandpracticalsupportcoveringallaspectsofhearingloss.

Telephone01707324582Minicom01707375486Fax01707390644Emailinfo@hhas.org.ukWebwww.hhas.org.uk

Health and Community Services, Hertfordshire County Council

Telephone03001234042Minicom03001234041SMS07797870591Fax 01438737402Email hertsdirect@hertfordshire.gov.uk Webwww.hertfordshire.gov.uk/sensory

OurCustomer Service Centreisopen8am-8pmMon-Fri;9am-4pmonSaturdays.

SignVideohttp://www.hertfordshire.gov.uk/contact/

SignVideoisouronline,liveBritishSignLanguage(BSL)videointerpretingservicewhichallowsadeafcustomertocallthroughtoourHertfordshireCountyCouncilcustomerservicescallcentre.

Sabina Iqbal SabinaIqbal@hertfordshire.gov.ukor use our contact details above

For feedback or comments about the directory please contact

ThispublicationwaswritteninJuly2016,andallinformationwascorrectatthetimeofpublishing.

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