Welcome to the World of Rich Calling

The First Rich

Any computer,with Any phone,

from Anywhere.

Calling Platform

Rich Calling?!

Customers asked about their

calling experiences

Can’t reach anyone, Waste of time,

Phone Tag, IVR Hell, Routed to the wrong person - again, Incompetent Service, They don’t remember me, Why repeat stuff I already entered in the IVR?, On hold Forever, Voicemail Hell,

System Hung up on me, No follow up, The agents pretend they don’t know me,

Bad Service, I’m taking my business elsewhere

Can’t #$@$% reach anyone, #$@$% Waste of

time, #$@$% Phone Tag, #$@$% IVR Hell, Routed to the #$@$% wrong person - again, #$@$% Incompetent Service, They

don’t #$@$% remember me, Why repeat #$@$% stuff I already entered in the IVR?, #$@$% On hold Forever, #$@$% Voicemail

Hell, #$@$% System Hung up on me, No #$@$% follow up, The #$@$% agents pretend they don’t know me, Bad #$@$% Service, I’m taking my #$@$% business elsewhere

Employees asked about their

calling experiences

Can’t #$@$% stand it anymore, #$@$% Permanent interruption, #$@$% Rude customers, Playing #$@$%

phone tag all day, Never know who’s #$@$% calling, Don’t know who’s #$@$% more important,

No #$@$% context, #$@$% Vendors wasting my

time, Don’t know where to start with #$@$% call backs, Can’t focus on my #$@$% work, I’m not a #$@$% call

center agent, All these #$@$% missed calls, No #$@$% control over my schedule, Who is this #$@$% person? #$@$% Voicemail again, So #$@$% overwhelmed, It’s not my #$@$% fault I’m dropping the ball.

Can’t stand it anymore, Permanent interruption,

Rude customers, Playing phone tag all day, Never know who’s calling, Don’t know who’s more

important, No context, Vendors wasting my time, Don’t know where to start with call backs,

Can’t focus on my work, I’m not a call center agent,

All these missed calls, No control over my schedule, Who is this person? Voicemail again,

So overwhelmed, It’s not my fault I’m dropping the ball.

Can’t #$@$% reach anyone, #$@$% Waste of

time, #$@$% Phone Tag, #$@$% IVR Hell, Routed to the #$@$% wrong person - again, #$@$% Incompetent Service, They

don’t #$@$% remember me, Why repeat #$@$% stuff I already entered in the IVR?, #$@$% On hold Forever, #$@$% Voicemail

Hell, #$@$% System Hung up on me, No #$@$% follow up, The #$@$% agents pretend they don’t know me, Bad #$@$% Service, I’m taking my #$@$% business elsewhere

It’s a Mess

!

It’s a #$@$% Mess

!

Speed to Satisfaction

Caller Satisfaction1. Quality of the Automated System,

2. Reaching a / the right person,

3. Efficiency of conversation,

4. Emotional Connection,

5. Efficient follow up.

Real-Time Data + Phone Calls

= Rich Calling

‘CRM Light’ Functionality

Available Today

* Demonstration only: IPad Version Not Yet Available

Coming Up Next

* Demonstration only: IPad Version Not Yet Available

Vision: Emotional Connection

With ‘Social CRM’

* Demonstration only: IPad Version Not Yet Available

Rich Calling is an Ecosystem Initiative

Global Cloud & Multi-Language Deployments

Dat

a, S

aaS

& C

RM

Telephony

Thank you!

Ecomm Launch Promotion:www.ringio.com/ecomm

@ringiorocks, #ringio888.727.5776