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Connect member since 2010Rainmaker since 2010Corner Super Enthusiast since 2013Over 120k site contributionsMember of every Champion class since 2013Data Defender since 2012

FREQUENTLY ASKED QUESTIONS

Q: I have a problem and I posted about it in Ask the Experts or in the Corner -- how come no one from the Support Team contacted me?

A: Posting in the Corner does not automatically connect you with the Support team. To contact the Support team directly, click the orange button to the right in the Corner:

The Corner is a forum frequented primarily by users, not Connect employees. Though not employees of Connect, Veteran Users often help answer user questions. Account-related questions, such as billing, can only be answered by the Support Team.

1st – Search Ask the Experts for our question. 2nd – Ask the question in Ask the Experts. 3rd – Contact Support

FREQUENTLY ASKED QUESTIONS

Q: Why is the Contact I just added not visible?

A: Contacts are not visible during the two-week ‘Opt-Out Period’, a holding queue so people have adequate time to receive info about the product and then decided if they want to be included in the database.

Q: How can I buy contacts if I don’t want to add/update for points?

A: Top right under the drop down beside your screenname, click BUY MORE (beside your point total)

FREQUENTLY ASKED QUESTIONS

Q: How do I view all contacts I added or updated + point history?

A: Top right under your SCREEN NAME, click your POINT TOTALor go to https://connect.data.com/mysettings/pointhistory

Q: How to view all contacts I own?

A: Top right under the drop down beside your screenname, click MY CONTACTS or go to https://connect.data.com/mycontacts

FREQUENTLY ASKED QUESTIONS

Q: My points disappeared and I didn’t buy any Contacts, what gives?

A: If you add or update a contact or company, but another user deactivates or updates the same field within 45 days, you will be penalized up to -10 points.

Q: Why can’t I add contacts in Germany, China, France, etc...

A: Contacts can only be added from the following countries:

USA UK Australia Brazil SingaporeCanada Ireland New Zealand India South Africa

FREQUENTLY ASKED QUESTIONS

Q: Why can’t I add contacts emails with suffixes such as .de or .fr?

A: Contacts can only be added the following email suffixes:.aero .au .biz .br .ca .com .coop .edu .gb.gov .ie .in .info .int .je .mil .museum .net.nz .org .pro .sg .tv .uk .us .za

No other Countries or Email Suffixes are supported. Unsupported countries are NOT listed in drop down menus and unsupported email suffixes are rejected from the database.

ANONYMITY & PRIVACY

Unsupported Countries & Email Domains are not allowed and will be rejected.

According to the Data Contribution Guidelines, contacts that use an approved email domain but are located in any unsupported country should be deactivated -- even if they are valid.

Adding a contact who lives and works in an unsupported country is not permitted.

ADVANCED QUESTIONS – LIST BUILDING

Q: Can I Save Searches?

A: Yes. Whether you made an ADVANCED SEARCH or uploaded a list to search for specific companies, in the search results click SAVE THIS.

Q: How do I find contacts only at Fortune 1000 Companies?

A: Click ADVANCED next to the search window. Scroll down to SIZE/REVENUE and click FORTUNE RANK plus any additional criteria from the other data fields to filter your search.

ADVANCED QUESTIONS – LINKEDIN SEARCHQ: Why didn’t the LinkedIn button next to the Contact Card work?

A: This merely pastes the contact name & company name into LinkedIn search fields. If the name or company is misspelled slightly, the contact won’t appear in LinkedIn. Search LinkedIn using a shorter version of the company/name or by removing company name entirely for contacts to appear.

John DoeMarketing Manager

+456.789.1011john.doe@genmills.com

ADVANCED QUESTIONS – EMAIL BOUNCES

Q: The email bounced. How can I find the correct email?

A: Email verifiers tell you if an email is valid, bad, or inconclusive. Also, look at the Business Card History to see if other emails were added previously but removed by users or BOTs. Business Card History is visible only AFTER you have purchased a contact.

ADVANCED QUESTIONS – LIST BUILDING

Q: Can I exclude pre-specified contacts from purchase or export lists?

A: Yes, you can upload a 'suppression file' to exclude contacts you already own or contacts who chose not to receive email.

To add a suppression list go to MY ACCOUNT (in the top right). Select SETTINGS, then scroll down to the List Suppression section. There, you'll see an area where you can upload your .CSV format suppression file.

For complete step by step instructions on LIST SUPPRESSION, click here:http://community.jigsaw.com/t5/Creating-a-Suppression-File/bd-p/SuppressionFile For complete instructions, see this 2-minute video:

ADVANCED QUESTIONS – LIST BUILDING

Q: Can I search for contacts from a list of companies I specify?

A: Yes, put the list of companies and their URL into a .csv file.

Upload the list under ADVANCED SEARCH:

Row #1, Column #1 must be titled COMPANY NAMERow #1, Column #2 must be titled URL formatted with www. (no http)

Lists will be rejected if they contain more than 300 companies.

ADVANCED QUESTIONS – BOUNCE REPORTS

Q: How can I search by SIC or NAISC Code?

A: If you have a library card, check your library’s website. Go to their business electronic resources where you will find the ReferenceUSA Business Database to search by SIC/NAISC Code.

Search results can be exported from ReferenceUSA to .csv or excel and then uploaded into Connect.

You can also use ReferenceUSA to update company revenue and # employees.

ADVANCED QUESTIONS – LIST BUILDING

Q: How do I export Contacts in Connect?

A: There are two ways to export contacts in connect.

#1 – From the search results, check all the contacts you wish to export and select

This will add them to your CART. Once you’ve built a list in your cart you wish to export, click the number under your cart shopping basket in the top right corner of the screen. Click CHECK OUT. You will then be prompted how to export.

You can do the same by clicking GET CONTACT on a Contact Business Card.

ADVANCED QUESTIONS – LIST BUILDING

Q: How do I export Contacts in Connect?

A: There are two ways to export contacts in connect.

#2 – To add a export contacts you already own, go to MY ACCOUNT (in the top right). Scroll down to the Select MY CONTACTS, check the boxes of contacts you wish to export and click EXPORT CONTACTS.

ADVANCED QUESTIONS – LIST BUILDING

Q: How do I export companies in Connect?

A: Currently, you cannot export company data directly from Connect.

You can obtain all company data by selecting or purchasing ‘one’ contact from each company then export.

Q: How do I export contacts to Salesforce or other CRMs?

A: Currently, you cannot export directly from Connect to Salesforce/CRM.

Export Contacts to a .csv file and then upload to Salesforce (using the IMPORT WIZARD in Salesforce).

ADVANCED QUESTIONS – BULK UPLOAD

Q: How come I uploaded 500+ contacts, but minimal or no points?

A: Bulk Uploads are rejected or points are not awarded for many reasons, including:

• Contact is already in the database.• Company is not yet in the database.• Contact has opted-out of the database.• Title is too vague or missing (ie Manager)• Email prefix is generic (ie manager@)• Email address is generic or for an ISP (i.e. @gmail.com)• Email domains is not allowed (ie. .it, .fr, .de)• Contacts are in an unsupported country• Email fails validation.

ADVANCED QUESTIONS – BULK UPLOAD

Q: My bulk upload was rejected, how can I get it accepted?

A: Try uploading big lists in smaller increments (i.e. four lists x 300 contacts instead of one 1.200 contact list. Make sure that:

• No Generic ISP Domain (ie @gmail.com)• No Generic Prefixes (ie manager@)• No Vague Title (ie Buyer, Manager, Sales)• Email validates• Search contacts manually to see if already in the database and

remove them from your bulk upload.

A good list will result in 20-30% acceptance of contacts submitted. Its not uncommon to have NO contacts accepted. When checked manually – they are nearly all in the database or opted-out.

ADVANCED QUESTIONS – BOUNCE REPORTS

Q: I purchased a contact and it bounced, how do I get reimbursed?

A: Recoup +5 points by either deactivating the contact or updating it with the correct email address.

Alternatively, email a list of BOUNCE REPORTS in .csv format to bouncereports@data.com with "Bounce report" in the subject line.

Include your username, the email address and the message returned from the recipient’s mail server. You will be reimbursed +5 points for hard bounces or +1 point for soft bounces.

ADVANCED QUESTIONS – BOUNCE REPORTS

Q: What is a hard bounce?

A: The email address is not deliverable.

You won't be reimbursed points for bounced emails that are considered spam, or that are for contacts that have been inactive for more than 90 days.

Q: What is a soft bounce?

A: The email arrived at the recipient's server but was rejected before being delivered (i.e. Mailbox is full).

ADVANCED QUESTIONS – STREET ADDRESS

Q: Why can’t I update Street Address for a company in the U.S.?

A: All U.S. addresses in Connect must conform to the format in the USPS database. Enter the address and the correct format will result.https://tools.usps.com/go/ZipLookupAction_input

FREQUENTLY ASKED QUESTIONS - ADVANCED

Q: Can’t add contacts -- ‘Add Country’ Error Message?

A: It’s a known issue/bug when trying to add a contact or company to the database. To resolve the issue, in your browser:

1. Log-out of Connect and quit & restart your browser.2. In Browser Settings - delete cache, cookies & browsing history3. In Browser Bookmark Settings - delete all bookmarks with

www.data.com or www.connect.data.com4. PRIOR to log in of your account at the log in screen, click the

CONTROL + F5 keys at the same time. Allow the website to recycle (should only take a few seconds but crucial)

5. Log onto your account and try the action again 6. If problem persists, log-out of your account and try a different

browser (Chrome, Firefox, Safari) 7. Repeat steps 2-4 again on the new browser

FREQUENTLY ASKED QUESTIONS - ADVANCED

Q: How do I add an email domain to Company listing?

A: In the Company Profile, click the DOMAINS tab

If the domain is not listed, click ADD A NEW DOMAIN (+1 pt). If websites aren’t nearly identical for both URL, the new domain will likely be rejected by the Connect Data Ops Team. Don’t add subsidiaries to the parent company.

johndoemgmt.com

FREQUENTLY ASKED QUESTIONS - ADVANCED

Q: How to fix if URL domain belongs to the another company?

A: In the Company Profile, click the DOMAINS tab

If the correct company is in the database, click UPDATE next to the domain name. Click This domain belongs to a different company. Type the name of the correct company and click SAVE.

johndoemgmt.com

johndoemgmt.com

FREQUENTLY ASKED QUESTIONS - ADVANCED

Q: How to fix if URL domain belongs to the another company?

A: If the correct company is NOT in the database, revive a deactivated company with zero contacts.

You may need to wait a hour or two for the database to refresh and it to be fully visible.

Follow the same steps as above. Update company name, address & phone to match.

DELETE the URL you reactivated.