Business Process Management: a Key Ingredient of the Lean ...
Data: The Key Ingredient in a Successful Project
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Transcript of Data: The Key Ingredient in a Successful Project
Data: The Key Ingredient in a Successful ProjectILEAD USA, March 28, 2013
Use data to…
• Assess community needs•Manage and continuously improve your
project• Evaluate your project’s impact•Market and advocate
Colorado’s BTOP Project
88 Public Computer Centers
Needs Assessment
Needs Assessment
Needs assessment “is a systematic process of collecting, organizing, and analyzing data about the library and its environment. It is designed to assist the administrator in choosing from alternative patterns of satisfying [patrons’] information needs and interests.”
-Grover, Greer, & Agada (2010)
Needs Assessment
• Problem statement• How do you know there’s a problem?•What data and other information do you
have to support your premise?
“If you can quantify the issue, it will strengthen your proposal.”
-Jane Martel
Why do it?
• To better meet patrons’ needs and interests• To meet reporting requirements
How do we do it?
• Original Research-Surveys-Qualitative Techniques (interviews, etc.)
• Available Data
Available Data Sources
LRS.org Resources
Census
American Community Survey
Census/ACS Support
State Demographer
Internal Statistics
Project-Related Research
BTOP Needs Assessment
• Income• Education level• English language status
Project Management & Evaluation
Data Collection Timeline
Collect early and collect often!
What data should be collected?
• Inputs• Outputs• Outcomes
• SMART objectives: what is measurable?
Inputs
Quantify the effort expended on a project—resources and time
Examples of Input Measures
• Funds/in-kind funds expended• Number of project staff• Staff time• Library hours
BTOP Input Measures
• Grant/matching funds• Computer center hours• Staff hours
Outputs
Quantifying the levels of services and materials provided
Examples of Output Measures
• Circulation• Visits• Number of Programs• Attendees at library programs•Website visits
BTOP Output Measures
• Number of classes offered• Hours of class time• Number of class attendees• Number of one-on-one trainings• Number of open access computer users• Hours of open access usage
Outcome Measures
Documenting the effect a service has on the participants
Examples of Outcome Measures• Created a resume• Improved reading skills• Traced family history• Got a job interview
Examples of BTOP Outcome Measures—Computer ClassesAfter taking today’s class, I am better able
to… use a computer. use the Internet. create or edit a website. view and/or share digital photos. use software (ex: Word, Google Docs,
Photoshop, Excel, Quickbooks)
Examples of BTOP Outcome Measures—Open Access UsersWhile I was on a computer in the computer
center today, I looked for employment. used software (ex: Google Docs, Excel,
Word, Photoshop). communicated with someone (ex:
email, chat, Facebook). did schoolwork.
Data Use for Project Management•Who is the customer and what does she
need/want?• User profiles—implications for staffing and
programming• One-on-one trainings• Class attendee demographics
BTOP Project Evaluation
Power of Story
Tools for Collecting Data
Data Map
Data elementReport Collection Point
Quarterly Report
Annual Report
Grant Application
Compliance Officer Website
Personnel $ X X
Broadband speed
X X X X
Type of class X X X
Equipment $ X X
Scheduled one-to-one tutoring sessions
X
Hours open per 48-hr weekend
X X X X
BTOP Reporting Tool
Data Burden
Resources
Needs Assessment Resources• Examples of library needs assessment studies:
http://americanlibrariesmagazine.org/features/06132012/community-reference-making-libraries-indispensable-new-way• http://www.rplf.org/download/
Richmond_Needs_Doc_090216_sm.pdf• Conducting surveys• http://www.lrs.org/resources/research-methods/
#Surveys• Survey alternatives (interviews, card sorts, diaries, etc.) • http://www.lrs.org/beyond-the-survey-innovative-
techniques-for-learning-about-your-patrons-calcon-2011/
Needs Assessment Resources• LRS.org Needs Assessment Resources
http://www.lrs.org/data-tools/public-libraries/resources-for-community-analysis/• Census
http://quickfacts.census.gov/qfd/states/08000.html• American Community Survey
http://www.census.gov/acs/www/• State Demographer
http://www.colorado.gov/cs/Satellite/DOLA-Main/CBON/1251590805419• Internal Statistics:• Public Libraries http://www.lrs.org/data-tools/public-libraries/• School Libraries http://www.lrs.org/data-tools/school-libraries/ • Academic Libraries http://www.lrs.org/data-tools/academic-
libraries/
Additional Resources
• Grover, R.J., Greer, R.C., & Agada, J. (2010). Assessing information needs: Managing transformative library services. Denver, CO: Libraries Unlimited.• Orcutt, D. (Ed.) (2010). Library data:
Empowering practice and persuasion. Denver, CO: Libraries Unlimited.