Data Lost.What’s the cost?

How to get your data back:Disaster Planning and Recovery

Prevent losing data in the first place:Data Protection

Go Virtual and Go Cloud:Reduce Cost and Complexity

What’s the cost?

• BIG difference between “cost” and “price”!!!

• Varies greatly, often depends on business types– Highly transactional?

• Ie: Retail, Financial Institutions, Brokerages,

– Less transactional?• Professional Services, Seasonal, etc.

T (time hours/duration of outage) * r (avg $revenue /hr over

similar period, adjusted for profit) + w (lost productivity wages) = P (Total $ Price…not “cost”)

Un-quantifiables that factor into “cost”: Customer confidence, lost opportunity, stress, just to name a few…

Top Threats to Growing Businesses, Large and Small

• Causes of data losso Accidental deletiono Hardware failure (Usually on stand-alone, end-user devices like

Laptops/Desktops)o Hardware theft (also end-user devices)o Physical disaster (Fire, tornado, flood, etc.)

Data loss 

• Causes of application outageso End-user hardware/software outage (“My PC won’t boot…”,

“The Payroll Application won’t launch…”)o Back-end hardware/software outage (“The server has a yellow

light on it…”, ”There’s an error on the server screen…”)o Network outage. (Can have similar errors to both End-user and

back-end issues.)

Application outages (as a result of data loss)

• Backups! A Backup isn’t a Backup unless it’s:o Properly defined

o with Recovery Point Objectives (RPO) Roll back to what point?

o with Recovery Time Objectives (RTO) How much time to do it?

o Off-siteo Verified or tested with some regularity, to some extent

Good backups will aid in recovering from Data loss, and can help to recover from certain Application Outages.

(Back-end hardware/software outage)

 Protect yourself!! 

• DR Care Packageo This is primarily comprised of documentation!:

1. The names of your critical applications2. Contact information for support of each application3. Backup/Recovery information for each application4. Installation and/or Restoration Media

  

• Invest in robust infrastructureo Where financially prudent, create an infrastructure that

decreases the odds of failure, and decreases your return to service time. (Virtualize! Centralize…to name a couple. These to be discussed in more detail later…)

  

Prevent losing your data in the first place:

Data Security and Protection

Top 5 Security Threats to Small Business

• Droppers• Viruses• Trojans• Rootkits• Worms

Mitigation• Patch your software• Use Anti-virus and keep it up-to-date• Use a firewall• Don't open email attachments• Security software/hardware as far up the chain as possible

#5 Malicious Code

• Lost phones, laptops, tablets, PDAs, etc.

Mitigation• Password Protection• Encryption• Remote Wipe Software• Mobile Device Usage Policy

#4 Lost/Stolen Mobile Device

• Emails or phone calls attempting to obtain information about your network such as user passwords, network passwords, etc.

Mitigation• Don't give out information to anyone!

#3 Phishing Scams

• Open wireless on your router

Mitigation• Enable security on your router• WPA protocol at a minimum• Strong password• Keep password on a "need to know" basis• Use a router with guest access if you must have open

access for clients

#2 Unsecured Networks (Wireless)

And the #1 Security Threat to Small  Business is...

• Disgruntled employees can cause major damage to your data

• Data theft• Network access theft• Data destruction / deletion• Physical equipment theft

Mitigation• Least access rule• Password policy• Network usage policy!!

#1 Employees

Go Virtual and Go Cloud:Reduce Cost and Complexity

• At least something NOW!

• Focus on most important applications/servers first

• Do what makes sense to your business

• At least knowing is good!!

Right-Size Your DR Plan

• Turn one physical server into many virtual servers!• Your server is now a file• Better hardware utilization• Ease of management

o Templateso Snapshots

• Makes backups and restores MUCH easier

What is Virtualization and Why Use It?

• Current stateo 10 physical servers that need to be replacedo If one fails, app is down until it is replaced

Wait for physical server Then build environment Will never be exactly the same

o Need a new server? Buy new and build…could take weeks.

• If They Virtualizeo 2 physical serverso If one fails, all virtual servers will run on the other server

(minimal downtime)o Need a new server? Create from template in minutes.

Virtualization – Benefits Case Study

• Computing resources hosted outside of your four wallso Webmailo De Witt Bank & Trust online bankingo Google Docso Etc.

• Pay someone else for the reliability• More features• Portability• (Over time) More and more high quality options at better

costs become available. (Currently, cost premium for many Cloud offerings.)

What is the Cloud and Why Use It?

• Current stateo Email hosted by ISP (until you read it)o Pull functionality only (Smartphones)o Email on local machine only – need to back it upo To host internally is costly and complicated (storage, OS, mail

server, antivirus, antispam, internet connection, maintenance)• If They use the Cloud

o Email hosted by providero Full enterprise features (Smartphones)o Email on provider’s servers AND local machineo All services needed are provided with low and predictable yearly

costs

Cloud – Benefits Case Study

• Fill out the survey• Free Assessment• Challenge your current provider or staff• Talk to someone else that’s using it

How To Get Started

Data Lost.What’s the cost?

Thank you for your time!

-Q & A