The Just-in-time Case

DANKERS Furniture

Ltd.16.04.2014 –

WEEK 11

BGMT20150 – Global operations & SCM

3. Effectiveness of the approach4. Recommendations

1. Overview & main points2. Approach adopted

DIY Store requested supply of kitchen

cabinets for their retail outlets.But Dankers should first apply

the principles of JUST-IN-TIME.

+++ SALES

The Just-in-time Case

+++ EXPERIENCE in using JIT

JITWHAT IS? Planned

elimination of waste+ Continuous improvement of productivity

= Optimal COST/Quality Relationship

Close relationship with Suppliers

Stock arrived just-in-time

Methods of production control

Goods produced to order

The Approach

Performance Evaluation Quantity of units accepted

Delivery reliability index

Delivery Satisfaction index

Order receipt errors Conflicts resolved on

first contact

Effectiveness of approach by management

0

2

4

6

8

10

12

Units accepted on delivery

Shipping reliability index

Delivery satisfaction index

Complaints resolved from 1st contact

TARGETBEFOR

EAfter

90%97%92% 96%

80%

60% 61% 55%

88% 82% 80% 80%

Order entry rates

2%

6%

3%

Effectiveness of approach by management

0

2

4

6

8

10

12

82% 80%88%

80%

Units accepted on delivery

Shipping reliability index

Delivery satisfaction index

Complaints resolved from 1st contact

TARGETBEFOR

EAfter

90%97%92% 96%

80%

60% 61% 55%

Order entry rates

2%

6%

3%

OUR RECOMMENDATIONS

Lower inventory

levels

Regain Satisfaction…

… amongst

customers

Start production once order is placed

Adapt the

kanban system

CONCLUSION

Thank youFor your attention