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Transcript of ,DanaInfo=Knetsites.wipro.com+TIS-Elite Course Overview
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7/31/2019 ,DanaInfo=Knetsites.wipro.com+TIS-Elite Course Overview
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TIS Elite and Elite+
Programs
1
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Diploma/Engineering/Graduate
2 -4 Years
Sun Solaris System Administrator Part I exam
Report Writing,
Spoken English-Accent & Grammar.
Phone etiquettes, Listening Skills Interviewee skills
Elite Program - Solaris
2
Should have worked on User administration,
file system administration, Backup, Monitoring
etc
OS installation, Patch, Package installation
and basic troubleshooting
Exposure to SUN entry & midrange servers
Exposure to server monitoring tools
Understanding of Patch Management
Understanding of Filesystem & SDS
Understanding RAID & configuration
Understanding Of Disk Management
Generic understanding of IT services delivery
Good communication Skills
Willingness to work in shift & different location
Good attitude & aptitude
ITIL Foundation
Strong Incident & problem management skills
Closure of new incidents, Updating knowledge base
Preparing root cause analysis & Preventive
Maintenance calendar Configuring backup jobs, Log analysis ; Log file Rotation
Testing of patches and service packs.
Testing backup tapes for data reliability
Hands-on knowledge SUN entry, Mid range & high end
servers
Hands-on knowledge on trouble shooting Solaris 8 & 10
Expert knowledge on Package install, patch
management, server builds, License management
Expert knowledge in Veritas Volume manager, SDS
Expert knowledge Jumpstart install
Hands on knowledge on NIS, NFS
Diploma/Engineering/Graduate
2 -4 years
Sun Solaris System Administrator Part II exam
ITIL Foundation
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Baseline /Refresher
andNetworkin
g
SANFundamen
tals
AdvancedSystem
administration
Shellscripting
Networkservices
administration
VERITASVolume
administration
VirtualInfrastruct
ureOverview
ProcessTrainings
BehavioralTrainings
Assessments &
Certifications
Elite Program Solaris (81 days)
5
Days
4
Days
8
Days
5
Days
5
Days
8
Days
5
Days
6
Days
5
Days
6
Days
L2 Training : 57 Days
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7/31/2019 ,DanaInfo=Knetsites.wipro.com+TIS-Elite Course Overview
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Diploma/Engineering/Graduate
4-6 Years experience
Sun Solaris System Administrator Part II exam
Documentation -Report Writing, RCA, SLA,
Spoken English, Listening Skills
Cultural Orientation Delivery context orientation
Elite+ Program- Solaris
4
Hands-on knowledge SUN entry, Mid range &
high end servers
Hands-on knowledge on trouble shooting
Solaris 8 & 10
Expert knowledge on Package install, patch
management, server builds, License
management
Expert knowledge in Veritas Volume
manager, SDS
Expert knowledge Jumpstart install Hands on knowledge on NIS, NFS
Excellent understanding of Incident, problem,
Change management processes
Good understanding of IT services delivery
Strong communication Skills
Strong willingness to learn
Ready to work in shifts
ITIL V3
Domain and Delivery specific processes
Proposal Estimation & Solution.
Excellent understanding of Incident & Problem
Management- Escalated calls & Root Cause Analysis
Change management
Capacity Planning: Utilization, Trend Analysis
Forecasting
Availability: Reporting, Forecasting, RCA, Actions
Security Audit on Server OS & Performance Tuning
Advanced administration & Trouble shooting
Expert & hands-on knowledge of SUN & Veritas
clustering
Troubleshooting VVM & VCS
Good understanding & exposure to Zones & containers& Vitalization technologies
capacity planning, and tuning.
Strong skills on Storage, SAN
Diploma/Engineering/Graduate
4-6 Years experience
AIX System P Administration & HACMP certifications
ITIL V3
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Baseline /Refresher
Refreshingcourse
VERITASVolumeManager
Administration
Storage
AdvancedAdministra
tion ofVERITAS
Cluster
ServerVirtualizati
onAdministra
tion
Performance
management
Shell scriptProcess
TrainingsBehavioralTrainings
Assessments &
Certifications
Elite+ Program Solaris (123 Days)
5
Days
8
Days
5
Days
8
Days
8
Days
5
Days
3
Days
2
Days
4
Days
5
Days
L3 Training 51 Days
Total Number of days 123
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Diploma/Engineering/Graduate
3+ Years MCP
Report Writing,
Email etiquettes
Spoken English-Accent & Grammar.
Phone etiquettes, Listening Skills
Interviewee skills
Elite Program - Windows
6
Working knowledge Of Windows & AD
Concepts
Configuration and basic troubleshooting
Working knowledge on mid-range Intel servers
Basic knowledge of virtualization (VM ware /
Hype V etc.)
Part replacement, installation of backup tools Exposure to server monitoring tools
Understanding of Patch Management
Understanding of File And Print Sharing
Understanding of HW raids & configuration
Understanding Of Disk Management
Generic understanding of IT services delivery
Strong communication Skills
Strong willingness to learn
ITIL V3
Strong Incident management skills
Closure of new incidents, Updating knowledge base
Preparing root cause analysis & Preventive
Maintenance calendar
Configuring backup jobs, Log analysis ; Log file Rotation Testing of patches and service packs.
Testing backup tapes for data reliability
L2 level understanding of Windows Server 2003, virtual
infrastructure, Citrix presentation server.
Implementation & administration of AD, DNS,DHCP &
DFS.
L2 level understanding of Widows Cluster Server 2003.
Ability to implement and manage MS exchange server
and IIS
L2 level ability to Install & configure high end servers
Diploma/Engineering/Graduate
3+ Years
MCSA or MCSE
ITIL Foundation
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Baseline /RefresherModule
WindowsServer2003
SANFundame
ntals
WindowsComputeClusterServer2003
VirtualInfrastruc
tureOverview
CitixPresentat
ionServer
Implementing &
ManagingExchangeServer 03
InternetInformati
onServices
ProcessTrainings
Behavioral
Trainings
Assessments &
Certifications
Elite Program Windows (72 Days)
4
Days
5
Days
3
Days
3
Days
5
Days
5
Days
4
Days
2
Days
6
Days
5
Days
6
Days
L2 Training : 48 Days
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Diploma/Engineering/Graduate
5+ Years experience
MCSA certified
Documentation -Report Writing, RCA, SLA,
Spoken English, Listening Skills
Cultural Orientation
Delivery context orientation
Elite+ Program Windows
8
L2 level understanding of Win2k3
Basic understanding of Windows Cluster, Citrix
presentation server , virtualization. Basic understanding of Storage.
L2 Level understanding of exchange
Excellent understanding of Incident and
problem management
Generic understanding of IT services delivery
Strong communication Skills
Strong willingness to learn
ITIL V3
Domain and Delivery specific processes
Proposal Estimation & Solution.
Excellent understanding of:
Incident & Problem Management- Escalated calls &
Root Cause Analysis
Change management
Capacity Planning: Utilization, Trend Analysis,
Forecasting
Availability: Reporting, Forecasting, RCA, Actions
Security Audit on Server OS & Performance Tuning
L3 Design , Implementation and Trouble shooting
understanding of Windows Server 2K3 ; System
recovery functions ; Cluster Server 2003, Virtual
infrastructure & Citrix presentation server .
L2 understanding of MS exchange server/ Xenapps/Citrix Assess gateway
L2 understanding of Storage/backup
Diploma/Engineering/Graduate
5+ Years
MCSE
ITIL Foundation
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RefresherWin2k3
server
DesigningWin2k3
AD & NWInfrastruc
ture
StorageExch
ServerDesign
ClusteringDesign
AdvancedCitrix PS
VirtualInfrastruc
tureAdvanced
ProcessTrainings
Behaviourial
Trainings
Certifications &
Assessments
Elite+ Program Windows (111 Days)
3
Days
5
Days
5
Days
2Days
3Days
5Days
2Days
5Days
4Days
5Days
L3 Training : 39 Days
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Engineering/Graduate
3+ Years
OCA/OCP
Report Writing,
Email etiquettes
Spoken English-Accent & Grammar.
Phone etiquettes, Listening Skills
Interviewee skills
Elite Program - Database
10
Oracle Database Build.
Monitoring backup/recovery procedures
Event, database performance and availability monitoring
using Oracle diagnostic and notification logs.
Log, Job Queue Management
DB Object Management (Schema, Partition,Table,Index)
Install, configure, maintain, and troubleshoot Oracle 9i / 10g
database and client on UNIX and NT servers
Exposure to Database monitoring tools
Understanding of Patch Management
Understanding of database configuration
Generic understanding of IT services delivery
Strong communication Skills
Strong willingness to learn
ITIL V3
Strong Incident management skills
Closure of new incidents, Updating knowledge base Preparing root cause analysis & Preventive Maintenance calendar
Configuring backup jobs, Trace analysis ; Alert log error troubleshooting &
tracing
Oracle DB Patch installation, Upgrade
Testing backup baseline for data reliability
Database Maintenance & Build.
Execution of backup/recovery procedures
Database Refresh
Logical and Physical database design and Implementation
Apply patches and perform upgrades for Oracle databases
Physical Database design Backup/restore
Install Oracle Client software and troubleshoot connectivity issues.
Database tuning and performance monitoring.
Monitoring user connections/performance
Move test data to dev & prod environments
DBA tasks: permissions, DDL tasks
Maintenance & scripting in Shell, SQL & PL/SQL .Basic DB Scripting
OS level activities related to database tasks.
Physical database Implementation
Engineering/Graduate
3+ Years
OCP
ITIL Foundation
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Baseline /RefresherModule
Troubleshooting and
resolvingdatabase
issues
Backup& Recovery
PerformanceTuning
Shell scripting& Unix
activities
ProcessTrainings
BehavioralTrainings
Certifications&
Assessments
Elite Program Database (61 Days)
3Days
L2 Training : 37 Days
4Days
5Days
4Days
4
Days
5
Days
6
Days
6
Days
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Engineering/Graduate
5+ Years experience
OCA certified
Documentation -Report Writing, RCA, SLA,
Spoken English, Listening Skills
Cultural Orientation Delivery context orientation
Elite+ Program - Database
12
Database Maintenance & Build.
Execution of backup/recovery procedures
Database Refresh
Logical and Physical database design and Implementation
Apply patches and perform upgrades for Oracle databases
Backup/restore
Install Oracle Client software and troubleshoot connectivity
issues.
Database tuning and performance monitoring.
Move test data to dev & prod environments
DBA tasks: permissions, DDL tasks
Maintenance & scripting in Shell, SQL & PL/SQL.Basic DB
Scripting
Excellent understanding of Incident and problem
management
Generic understanding of IT services delivery
Strong communication Skills
Strong willingness to learn
ITIL V3
Domain and Delivery specific processes
Proposal Estimation & Solution.
Excellent understanding of:
Incident & Problem Management- Escalated calls & Root Cause Analysis
Change management
Capacity Planning: Utilization, Trend Analysis, Forecasting Availability: Reporting, Forecasting, RCA, Actions
Security Audit on Database Server & Performance Tuning
Database upgrades and patches
OS level activities related to database tasks.
Provide inputs for capacity management
Database refresh, re-org, Backup using RMAN and 3rd Party Tools.
Data guard, AWR, Stats pack analysis, TK Prof
Database performance monitoring.
RAC 10 G,11G Installation & Troubleshooting OEM Configuration
ASM Disk group configuration and maintenance
Database refresh
Data guard maintenance
RMAN backup configuration and maintenance
Database Migration/Upgrades/Patch implementation in databases
Diploma/Engineering/Graduate
5+ Years
OCP
ITIL Foundation
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Diploma/Engineering/Graduate
2-4 Years
CCNA Skills
Report Writing,
Spoken English-Accent & Grammar.
Phone etiquettes, Listening Skills
Interviewee skills
Elite Program - Networking
14
Understanding of OSI, IP Address Subneting,
Understanding of LAN and WAN Topology
concepts.
Basic configuration and trouble shootingknowledge of protocols like RIP, EIGRP, Static
Routing, Switch Port Configuration, VLAN
tagging etc.
Generic understanding of IT services delivery
Good communication Skills
Willingness to learn
Acceptance to work in shifts, & acceptance totraining Bond of 2 Lac for 2 Years
Should be able to demonstrate working skills and integrate more than
two technologies like Routing/Switching/Security.
Should be able to Install/Implement/Configure/Migrate fixed configuration
equipments (Router, Switches, Firewall, Access Point) and able to Rack
and Stack Chassis based equipments. Strong Incident & problem management skills.
Contribute to root cause analysis & Preventive Maintenance calendar.
Knowledge on Authentication using Active Directory Infrastructure.
Updating Network diagrams, take regular IOS configuration backups.
Testing of IOS patch updates before migration.
Performance Management, Documentation, Inventory management.
Implement & configure IP Schema, VLAN, QOS, Security Policy, Multicast,
Routed and Routing Protocols, IPSec VPN, HSRP & Load Balancer
devices
Specialist level understanding on Network concepts, Topology, L2 / L3
Switching, Wireless LAN and trouble shooting skills.
Expert knowledge on various WAN Access Technologies
Clear understanding in configuring and Troubleshooting of Network
Devices and platforms.
Working knowledge to Monitor and Troubleshoot Call Manager,
Gateway, Gatekeeper, IVR, ACD, Security, QoS, Voice Mail etc.
Diploma/Engineering/Graduate
2 -4 years
Should have a working knowledge on any of
network monitoring and ticketing tools like Solar
Winds, Cisco Works, Remedy etc. Clear understanding on First level Incident
Diagnosis & Troubleshooting process.
Exposure to a breadth of Network technologies
and devices including WAN, LAN, CSU/DSU,
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Elite NetworkTotal Number Of Days: 68
Process Training
6%
Behavioural
Trainings
4%
Shadowing & OJT
35%
Certifications
6%
Technical & Lab
Trainings
49%
Baseline /Refresher
EIGRP &OSPF &
Multicasting
Switching& Wireless
LANs
WindowsAD, DNS,
DHCPWAN
Access
Device,Tools &
LoadBalances
IPTelephony
ProcessTrainings
BehavioralTrainings
Assessments&
Certifications
Elite Program - Networking(68 Days)
1Days
7Days
2Days
10Days
5Days
L2 Training : 44 Days
3Days
5Days
4Days
4Days
3Days
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Diploma/Engineering/Graduate
5-8 Years experience
CCNP / CCIP Min. two paper
Documentation -Report Writing, RCA, SLA,
Spoken English, Listening Skills
Project Management / PMO skills
Elite+ Program- Networking
16
Hands-on experience in troubleshooting, LAN switching and WAN
Access technologies. Hands-on experience on IP Subneting, VLAN, QOS, Multicast &
Security infrastructure.
Hands-on experience on Routing, Switching and Security
platforms: Juniper or Cisco.
Good understanding of Network devices and Tools like Load
balancer, VPN devices, DSL technologies, Cisco works etc. (any
one)
Intermediate awareness of MPLS & BGP Infrastructure.
Intermediate experience on IP Voice technology including
Monitoring and troubleshooting Call Manager, Gateway,
Gatekeeper, IVR, ACD, Security, QoS, Voice Mail.
Basic understanding of Windows Active Directory, DNS, DHCPtechnology
Excellent understanding of Incident, Problem and Change
management processes
Good understanding of IT services delivery
Strong communication Skills
Strong willingness to learn
Willingness to work in shifts, & acceptance to training Bond of 2
Lac for 2 Years.
ITIL V3
Domain and Delivery specific processes knowledge
Proposal Estimation & Solution.
Change management Capacity Planning: Utilization, Trend Analysis and Forecasting
Well versed with Standard policies, procedures and best practices
Availability, Reporting, Forecasting, RCA, Actions, SLA management.
Able to provide Network Audit and Design recommendation for Performance
improvement.
Carry out complex Network migrations and integration.
Strong Design skills in Implementing and troubleshooting Routing, Switching, Wireless
and Security (Firewall, VPN IPSec) and Wireless Security. IP V6 impact.
Strong Implementation, Configuration and troubleshooting skills for Network Devices
& Tools like Load Balancers, NMS platforms, WAN Accelerators etc.
Exposed to handling Escalations, acting as SPOC and provide recommendations in the
areas of capacity planning, RCAs, Audit etc.
Good knowledge of Multimedia infrastructure, IP Voice including Call Manager,
Gateway, Gatekeeper, IVR, ACD, Security, QoS, Voice Mail etc.
Exposure to Windows Active Directory Integration with Voice Infrastructure.
Exposure to Data center Product platforms like Cisco Nexus.
Diploma/Engineering/Graduate
5-8 Years experience
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Baseline/
Refresher
Advanced
Switching & IPv6
Advanced MPLS
Advanced BGP
Windows AD,DNS,DHCP
Security: CiscoASA
LoadBalancer
s: F5,CSS/CS
M
NetworkDevice &
Tools
IPTelepho
ny
ProcessTraining
s
Behavioral
Trainings
Assessments &
Certifications
Elite+ Program - Networking(110 Days)
1Days
10Days
5Days
10Days
5Days
10Days
12Days
5Days
L3 Training : 72 Days
3Days
4Days
4Days
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Thanks