DalTXResume 2016
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Kevin O. Ramsey 7112 Oakbrook Dr, Plano, TX 75025 (830) 377-4086 [email protected] PROFESSIONAL SUMMARY Accomplished professional well prepared to leverage proven success in management, human resources, and team building process implementation. Extensive coordinating experience in assisting program and project managers. Directed and moderated daily formal and informal meetings that requires extensive preparation of briefing materials and real-time technical familiarity with complex subject matter. Develop, support, conduct and maintain operational training tasks and functions. Analyze processes and implemented procedures as determined by management. SKILLS Operational Training Supervision/ Management Human Resources Mac/PC Proficient Leadership Network Support MS Office Suite Inventory Control Group Time Management PROFESSIONAL EXPERIENCE Affordable Dentures Dental Laboratory, Laboratory Manager/Senior Technician 1996-Present Managed daily operations including human resources, inventory control, and production of dentures in the lab. Communicated with physician concerning treatment and course of action in type of dental appliance that needed to be manufactured and a timely resolution for delivery. Conducted staff training on lab procedures, OSHA compliance, and all new practices implemented from the corporate offices. Gold’s Gym, Client Liaison 2014-2015 Obtain and analyze client documents concerning billing and personal training related to individual memberships. Organize and account for daily operational procedures including daily maintenance, fiduciary responsibilities, and staffing to maintain expectations of our clients and of the organization. Whole Foods Market, Front End Management 2012-2014 Designed and conducted instructional review of training and operational procedures. Focus on operational trends and recommend courses of action that support the organization. Briefed management daily on productivity, purchasing, budgeting, accounting, staffing, training issues, system improvement needs, and other relevant operational information.
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Transcript of DalTXResume 2016
Kevin O. Ramsey7112 Oakbrook Dr, Plano, TX 75025 (830) 377-4086
PROFESSIONAL SUMMARYAccomplished professional well prepared to leverage proven success in management, human resources, and
team building process implementation. Extensive coordinating experience in assisting program and project managers. Directed and moderated daily formal and informal meetings that requires extensive preparation of briefing materials and real-time technical familiarity with complex subject matter. Develop, support, conduct and maintain operational training tasks and functions. Analyze processes and implemented procedures as determined by management.
SKILLSOperational Training Supervision/Management Human ResourcesMac/PC Proficient Leadership Network SupportMS Office Suite Inventory Control Group Time Management
PROFESSIONAL EXPERIENCE
Affordable Dentures Dental Laboratory, Laboratory Manager/Senior Technician 1996-Present Managed daily operations including human resources, inventory control, and production of dentures
in the lab. Communicated with physician concerning treatment and course of action in type of dental
appliance that needed to be manufactured and a timely resolution for delivery. Conducted staff training on lab procedures, OSHA compliance, and all new practices implemented
from the corporate offices. Gold’s Gym, Client Liaison 2014-2015
Obtain and analyze client documents concerning billing and personal training related to individual memberships.
Organize and account for daily operational procedures including daily maintenance, fiduciary responsibilities, and staffing to maintain expectations of our clients and of the organization.
Whole Foods Market, Front End Management 2012-2014 Designed and conducted instructional review of training and operational procedures. Focus on
operational trends and recommend courses of action that support the organization. Briefed management daily on productivity, purchasing, budgeting, accounting, staffing, training
issues, system improvement needs, and other relevant operational information. Assist in the development, maintenance and enhancements of personnel management processes
and procedures. Progressive Insurance Commercial Contact Center, Commercial Customer Service Representative 2008-2009
Assisted agents with quoting and terminology of commercial insurance for all 48 states. Obtained and analyzed client documents concerning billing and coverage related to individual
policies. Analyzed software issues with remote desktop support to reduce downtime for offices.
Minacs/General Motors Contractor, Desktop Support Representative 2006-2007 Analyzed and provided technical assistance, training, and solutions to software issues. Assisted dealership accountants to navigate and submit monthly financials for reimbursement.
EDUCATIONThe University of Texas at San Antonio 2009-2012
Completed Core Requirements for Electrical Engineering **UTSA does not have an Associate Program
