C&YP Involvement in Commissioning Process “You’re Welcome”
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C&YP Involvement in C&YP Involvement in Commissioning Process Commissioning Process “ “ You’re Welcome” You’re Welcome” Making Health Services Young People Making Health Services Young People Friendly Friendly
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C&YP Involvement in Commissioning Process “You’re Welcome” Making Health Services Young People Friendly. Putting People at the Centre of Commissioning. - PowerPoint PPT Presentation
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C&YP Involvement in Commissioning C&YP Involvement in Commissioning ProcessProcess
““You’re Welcome”You’re Welcome”Making Health Services Young People FriendlyMaking Health Services Young People Friendly
Commissioning for health and wellbeing means involving the local community to provide services that meet their needs, beyond just treating them when they are ill, but also keeping them healthy and independent.
Putting People at the Centre of Commissioning
Competency 3.Competency 3.
““Proactively seek and build continuous and meaningful Proactively seek and build continuous and meaningful engagement with the public and patients, to shape engagement with the public and patients, to shape services and improve health.”services and improve health.”
World Class CommissioningWorld Class Commissioning
CorporateCorporate Communications & Engagement Strategy 2008-11Communications & Engagement Strategy 2008-11
Corporate objective. Corporate objective.
““To engage with public and patients whether through To engage with public and patients whether through specific programmes or locations or through stakeholder specific programmes or locations or through stakeholder or voluntary sector representation”or voluntary sector representation”
PCT Strategic Plan RefreshPCT Strategic Plan Refresh
Children and Maternity StrategyChildren and Maternity Strategy
Assessing Needs.
JSNA
Seeking Public & Patient Views
Strategic review. LDD survey
Designing Services.
Service Specifications – patient experience
You’re Welcome quality standard
Encouraging Involvement Through Service Providers
You’re WelcomeYou’re Welcome supports commissioners and service supports commissioners and service providers to make services young people friendlyproviders to make services young people friendly
By 2020 DH would like to see allBy 2020 DH would like to see all
services used regularly by young peopleservices used regularly by young people
school and college based servicesschool and college based services
……. achieving You’re Welcome and displaying the . achieving You’re Welcome and displaying the national logonational logo
You’re WelcomeYou’re Welcome
New Child Health strategy “Healthy Lives, Brighter New Child Health strategy “Healthy Lives, Brighter Futures.”Futures.”
NHS Operating Framework 2009/10.NHS Operating Framework 2009/10. Supports the implementation of Standard 4 of the Supports the implementation of Standard 4 of the
National Service Framework for Children, Young People National Service Framework for Children, Young People and Maternity Servicesand Maternity Services (Growing Up Into Adulthood). (Growing Up Into Adulthood).
Supports Royal College of General Practitioners’ Supports Royal College of General Practitioners’ initiative initiative Getting it Right for Teenagers in Your PracticeGetting it Right for Teenagers in Your Practice . .
Can help services meet statutory requirements (such as Can help services meet statutory requirements (such as the Disability Discrimination Act 2005) and good practice the Disability Discrimination Act 2005) and good practice guidelines.guidelines.
Corresponds to a number of public service agreementsCorresponds to a number of public service agreements
You’re WelcomeYou’re WelcomeWhy do it?
National Indicator Set Vital signs
Effectiveness of CAMHS services NI 51 x
Services for disabled children NI 54 x
Obesity NI 55 / NI 56 x
Emotional and behavioural health of looked after children NI 58
Young people’s participation in positive activities NI 110
Prevalence of Chlamydia NI 113 x
Substance misuse by young people NI 115
Under 18 conception rate NI 122 x
Smoking NI 123 x
Self reported experience of patients and users x
Achieving Local Priorities
You’re WelcomeYou’re Welcome
Understanding the role of You’re Welcome In England
NHS and independent, primary, community, specialist and acute services, as well as services that are subcontracted to provide health services to young people.
Seamless service delivery to young people, through effectively joined up services across health, local authority, community and voluntary and private sectors.
The You’re Welcome quality criteria set out principles to support health service providers to improve their services and be more young people friendly.
You’re WelcomeYou’re WelcomeQuality CriteriaQuality Criteria
AccessAccess PublicityPublicity Confidentiality and consentConfidentiality and consent EnvironmentEnvironment Staff training, skills, attitudes and Staff training, skills, attitudes and
valuesvalues Joined-up workingJoined-up working Monitoring and evaluation, and Monitoring and evaluation, and
involvement of young peopleinvolvement of young people Health issues for young peopleHealth issues for young people Sexual and reproductive health services Sexual and reproductive health services Child and adolescent mental health Child and adolescent mental health
servicesservices
You’re WelcomeYou’re WelcomeSelf Assessment ToolSelf Assessment Tool
Team Approach Team Approach Self Assessment:Self Assessment:
Starting Out Starting Out
Getting ThereGetting There
Meets You’re WelcomeMeets You’re Welcome EvidenceEvidence Some elements essential in Some elements essential in
order to meet You’re Welcomeorder to meet You’re Welcome
Self Assessment ToolSelf Assessment Tool
1.4 Access: to abortion1.4 Access: to abortion 1.5 Access: making 1.5 Access: making appointments and appointments and
attending consultationsattending consultations 1.7 Access: disabled access1.7 Access: disabled access 3.1 Confidentiality & Consent: written Policy3.1 Confidentiality & Consent: written Policy 3.2 Confidentiality & Consent: training3.2 Confidentiality & Consent: training 3.3 Confidentiality & Consent: display3.3 Confidentiality & Consent: display 4.1 Environment: safe and suitable4.1 Environment: safe and suitable 7.2 Monitoring & Evaluation & Involvement of 7.2 Monitoring & Evaluation & Involvement of
Young People: client viewsYoung People: client views
Criteria Essential to Score “Meets YW”Criteria Essential to Score “Meets YW”
You’re Welcome: Criteria 7You’re Welcome: Criteria 7
7.1 Involvement of 7.1 Involvement of young people in young people in planningplanning
7.2 Client views7.2 Client views
7.3 Young people’s 7.3 Young people’s involvement in involvement in monitoringmonitoring
To get full marks you need To get full marks you need systems in place to: systems in place to:
ConsultConsult young people young people
Gather informationGather information from them from them
Regularly reviewRegularly review this this information information
Where necessary Where necessary act on itact on it
Finally it is important to give Finally it is important to give young people young people feedbackfeedback
Contact DetailsContact DetailsHelen BillsonHelen Billson
Senior Commissioning ManagerSenior Commissioning Manager
Children & Young People, Maternity and Sexual HealthChildren & Young People, Maternity and Sexual Health
The HamletThe Hamlet
HarrogateHarrogate
01423 85970201423 859702
[email protected]@nyypct.nhs.uk
Thank you.Thank you.
