DEBORAH WELLS

West Molesey, Surrey KT8 2NA

Mobile: 07939 560610

E-mail: deborahwells30@hotmail.com

I am an enthusiastic person with a passion for excellence in customer service. I have gained my knowledge and experience in the financial, retail and wine production industries. I am now looking for a suitable position with a reputable, and exciting employer

AREAS OF EXPERTISE

Administrative functions; Customer service; Communication skills; Client co-ordination; Up selling; Sales orientated; Resolving problems; Organising; Call handling; IT skills

KEY SKILLS:

Positive, confident and highly motivated person with a high standard of personal presentation, friendly personality, good sense of humour and ability to interact effectively with a diverse range of people to senior business and professional level

Able to quickly absorb and understand new practices and procedures, and readily adapt to a changing work environment

Good listener and clear communicator with the ability decipher relevant/important information and act upon it effectively, always achieving desired results

Ability to remain calm and focused when under pressure Sound organisational skills Excellent all round customer service skills

EMPLOYMENT HISTORY – DETAILED:

September 2008 – May 2015

Treasury Wines Estates EMEA - Treasury Wines Estates is global wine making and distribution company with a rich heritage and leading international portfolio of new world wines

Position: Supply Chain Customer Services Executive

As a Customer Services Executive, I worked closely with Sales, Marketing and Supply, I was responsible for a range of tasks resulting in the delivered to invoiced product.

First point of contact for a nominated group of customers, pro-actively developing relationships, professionally and courteously handling all matters relating to order management

Processing Export orders to reconciling upon delivery for domestic and international markets

Recognising service issues quickly and pro-actively taking appropriate action to provide quick resolutions e.g. fulfilment issues and shipping/delivery delays

Forecasting production requirements in comparison to current sales and stock levels

Entering and maintaining product specifications on JDE system

Liaison with warehouses and Fulfilment to resolve issues around stock availability, production schedules and allocation of stock

Preparation of sales, production and service level reports Liaison with freight and shipping companies Preparation of accurate export documentation Implementing supply chain initiatives re: lead times, load factors, delivery and

order profiles, improving overall customer services Chair weekly meetings with Finance and Sales Managers, to go through

outstanding claims and payments Meeting month-end deadlines for reporting Implementing agreed promotional activities. Key member of TWE Social Committee, responsible for organising annual staff

conferences, Christmas Parties with European attendance and social /charity events

October 2010 – November 2012

Princess Alice Charity Shop – The Princess Alice Hospice is a local charity dedicated to providing free, high-quality compassionate care and support for patients, their families and carers

Position: Shop Manager (Sundays)

Duties:

Managing the running of the shop on a Sunday Optimising sales Maintaining effective stock management and merchandising Managing and training of shop volunteers Carrying out shop administration Ensuring the shop met Sunday sales targets set by the Charity Manager Initiating marketing campaigns and sales promotions to increase sales Ensuring the shop competed effectively with local competitors Ensuring volunteers maintained a high standard of customer care Control pricing of items for sale Ensuring the highest possible resale value of donated stock Apply suitable display, merchandising and window dressing standards Control stock density and rotation.

August 1999 – January 2008

Allegro Microsystems Europe Ltd - AME is the European HQ for a leading US Semi-conductor Manufacturer for the automotive, consumer, telecom & industrial markets

Position: Customer Sales Co-ordinator

Duties:

Liaising daily with European and UK customers, distributors & representative organisations to support their needs.

Ensuring procedures are followed in compliance with the TS16949 quality audit regulations

Monitoring and expediting outstanding orders with factories in the USA and Far East

Managing all aspects of customer queries and complaints

Monitoring and preventing ‘line-stops’ on major production lines for key account customers, reducing liability, saving the company thousands of pounds and potential legal action.

Validating and entering orders and price lists on to an International Oracle computer system.

Preparation of quotations, acknowledgements and invoicing on power integrated circuits & sensor electronic parts

Processing Credit Note Requests and Return Materials Authorizations Preparing payment and reporting of premium freight invoices Reviewing order intake data and sales statistics Preparing customer forecasts within the Phoenix Forecasting System Controlling buffer and consignment stock levels Working with freight forwarders and factories to facilitate deliveries. Involvement in the company QA procedures. Organising all foreign and UK travel arrangements for Director & Sales Managers.

October 1995 – August 1999

Nationwide Building Society

Position: Customer Service Advisor

Duties:

Extensive customer liaison within a High Street branch Customer Financial Advisor for bank accounts Dealing and managing all customer queries and complaints Cash transactions at till point with customers Monitoring and updating customer records on the in-house computer system Branch administration and stationary ordering Co-ordinating and organising meetings and appointments for Area and Financial

Managers. Assisting in the training of new members of staff Handling complaints, aggressive customers and difficult situations

Education:

Wine & Spirit Educational Trust (WSET) - Intermediate Level

Competent user of MS-Office (Word, Excel, Outlook)

Power Point, JD Edwards’s system

Driving Licence: Full, own car