CUTGroup Presentation for Open Indy Brigade Meetup on November 19, 2015

CUTGroup Civic User Testing Group

Sonja Marziano Project Coordinator, Smart Chicago Collaborative

@ssmarziano #CUTGroup

A civic organization devoted to improving lives in Chicago through technology

www.smartchicagocollaborative.org


CUTGroup A community of over 1,200 residents in Chicago & all of Cook County who are paid to test websites & apps and help create better technology


Why CUTGroup? •  Connect with residents around tech •  Help developers and project managers

learn about UX testing and how to incorporate feedback

•  Build better technology together


“If it doesn’t work

for you…

it doesn’t work!”


Tests22 tests to date that cover a wide range of topics

•  Focus groups, proctored tests, remote, etc. •  We publish all of our methods, questions

and results online


CriteriaWe test technology based on: •  Interest and commitment to

CUTGroup testing and to be part of the process

•  Reaches a diverse group of residents and has an impact on their lives

•  Willingness to listen and respond to feedback and make changes


Test ExamplesChicago Public Schools Mobile friendly and parent-focused redesign

Chicago Transit Authority Ventra System Android/iPhone app and new ticket payment system for Metra

Cook County Website Wireframes of two different information structures

City of Chicago Connect4Tots Text Messages

Text message service for parents with toddlers to determine functionality and usability @ssmarziano #CUTGroup

“Meekmeek” on CPS.edu Lifetime Chicago resident Parent of Kindergarten student Android HTC Desire Fire 10 Boost Mobile device

Never used CPS website before Relies on parent/teacher conferences, social media, other parents for school information

Pages were slow to load but tester is used to downloading PDFs School locator did not appear


“Blind Transit Rider” on Ventra app Uses public transit multiple times a day (bus & train) CTA bus, trains, and PACE iPhone voice over commands App provides her “independence” while on the go Provided detailed, and important insight on tags and labeling during beta testing of this app


Outcomes•  Specific, actionable feedback

•  Both quantitative and qualitative information

•  See how technology works on a variety of

devices

•  Opportunity to speak directly with residents and see their tech in action


“Our work with the CUTGroup has proved to be an incredibly valuable experience… to sit down face-to-face with a diverse range of riders... combining an open dialogue and structured testing.”

-Tony Coppoletta, CTA Transit Authority


CUTGroup Book & Methods

We wrote about how-to run a CUTGroup

www.cutgroupbook.org

We share all results and processes here

www.smartchicagocollaborative.org/work/ecosystem/

civic-user-testing-group/


Let’s talk!


…and while we do let me thank these foundations for their support:

CUTGroup Presentation for Open Indy Brigade Meetup on November 19, 2015

Technology

Transcript of CUTGroup Presentation for Open Indy Brigade Meetup on November 19, 2015