customer-service-manager--jaimescott----rev1
2
Jaime Scott 1309 W Mission Boulevard, #21 Ontario, CA 91762 714-624-5892 [email protected] Customer Service Manager A Recognized Expert in Contact Centers, Experienced in All Aspects of Service Delivery Well qualified professional with strong management, decision-making, office management and leadership skills. Strong expertise in delegating problem solving, prioritizing projects, managing personnel, and meeting deadlines without compromising quality. Oversee administrative duties, provide excellent customer service, and maintain quality control. Highly accomplished in consultative selling and ability to build and maintain relationships. CORE COMPETENCIES Problem Resolution Customer Service Management Customer Relationship Program Management Team Management Solutions Advice Policies and Procedures Resource Management Leadership Service Delivery Communication Staff Recruitment/Training 10-Key Certification EXPERIENCES AND ACHIEVEMENTS MCMASTER-CARR SUPPLY COMPANY, Santa Fe Springs, CA 2006 – Current Supplier to industrial and commercial facilities worldwide. Customer Service Specialist Receive customer orders via fax, email, website, and phone and enter into system. Oversee all military and high-profile accounts including Boeing and Raytheon. Efficiently enter and access orders from customers purchase order interface such as Exostar. Troubleshoot and resolve questions and/or issues on the order with minimum customer involvement. GAP STORES, Mission Viejo, CA 2003 – 2006 An American multinational clothing and accessory retailer. Assistant Store Manager Managed all day-to-day duties for store, delegating tasks to employees, organizing schedules, maintaining inventory management, sales floor marketing, and customer service. Led and motivated 45+ employees to achieve high levels of productivity. Ensured visual and merchandise standards were met and communicated sales needs to management. Took over as acting store manager of Gap for 10 months in store managers’ absence. Recruited, interviewed, trained, and developed talent to ensure proper knowledge and succession planning of the staff. TARGET STORES, Garden Grove, CA 1993 – 2003 Second largest discount retailer in the United States. Assistant Store Manager/Hiring Manager Facilitated and sustained a strong selling environment to achieve productivity goals; planned and prioritized tasks to meet the needs of the business.
-
Upload
jaime-scott -
Category
Documents
-
view
4 -
download
0
Transcript of customer-service-manager--jaimescott----rev1
Jaime Scott1309 W Mission Boulevard, #21 Ontario, CA 91762
714-624-5892 [email protected]
Customer Service ManagerA Recognized Expert in Contact Centers, Experienced in All Aspects of Service Delivery
Well qualified professional with strong management, decision-making, office management and leadership skills. Strong expertise in delegating problem solving, prioritizing projects, managing personnel, and meeting deadlines without compromising quality. Oversee administrative duties, provide excellent customer service, and maintain quality control. Highly accomplished in consultative selling and ability to build and maintain relationships.
CORE COMPETENCIES
Problem Resolution Customer Service Management Customer Relationship Program ManagementTeam Management Solutions Advice Policies and Procedures Resource Management Leadership
Service Delivery Communication Staff Recruitment/Training 10-Key Certification
EXPERIENCES AND ACHIEVEMENTS
MCMASTER-CARR SUPPLY COMPANY, Santa Fe Springs, CA 2006 – CurrentSupplier to industrial and commercial facilities worldwide.Customer Service SpecialistReceive customer orders via fax, email, website, and phone and enter into system.
Oversee all military and high-profile accounts including Boeing and Raytheon. Efficiently enter and access orders from customers purchase order interface such as Exostar. Troubleshoot and resolve questions and/or issues on the order with minimum customer involvement.
GAP STORES, Mission Viejo, CA 2003 – 2006An American multinational clothing and accessory retailer.Assistant Store ManagerManaged all day-to-day duties for store, delegating tasks to employees, organizing schedules, maintaining inventory management, sales floor marketing, and customer service.
Led and motivated 45+ employees to achieve high levels of productivity. Ensured visual and merchandise standards were met and communicated sales needs to management. Took over as acting store manager of Gap for 10 months in store managers’ absence. Recruited, interviewed, trained, and developed talent to ensure proper knowledge and succession
planning of the staff.
TARGET STORES, Garden Grove, CA 1993 – 2003Second largest discount retailer in the United States.Assistant Store Manager/Hiring ManagerFacilitated and sustained a strong selling environment to achieve productivity goals; planned and prioritized tasks to meet the needs of the business.
Contributed to the development of 100+ associates by consistently offering training to improve skills. Increased retention and morale as HR manager by ensuring Target was 96% staffed at all times. Facilitated all new hire orientations and created training schedules. Wrote and issued employee annual reviews as well as corrective actions and terminations as needed. Issued and attended unemployment hearings and cases.
![[Customer/Prospect Name] [Account Manager] [Date] V1.1](https://static.fdocuments.us/doc/165x107/56814497550346895db13a7a/customerprospect-name-account-manager-date-v11.jpg)
