Customer Service Lost Package

2
Hello, I'm sorry to hear that there is an issue with your order. I just checked with Fed Ex and they have the package was delivered on 6/17. I have attached the screen shots of the tracking from your order. The postal service / Fed Ex / UPS here in California makes their fair share of mistakes so lets check a few things so we can find your beautiful dishes. Please check to make sure we have the correct address: Joe Smith 1234 Main Street Long Beach, CA 90815 The dishes could have been delivered elsewhere by mistake, like the neighbors for example. I'd recommend talking to your Fed Ex today and telling them that you had a large 18 x 18 x 18 non discreet brown package (about 24 pounds) go missing last week. Ask them if they accidentally delivered it to the wrong house or when they do delver packages to you, where do they leave them? This same situation has happened a couple of times and it turns out the package was delivered to the neighbor across the street and it took another 2 or 3 days for it to be returned or walked across the street to the correct address.... Or the neighbor eventually takes it to the correct address themselves. I'd also recommend you calling your local Fed Ex in your area. You calling will get much farther then by me calling the 1800 number. I've notice that packages mysteriously "appear" when the buyer talks to the local office and starts to determine the whereabouts of the "missing" package. It happened to me two weeks ago when I dropped off a package at my local post office. I found out that it just sat there for 8 days because one of the mail clerks was on vacation. My buyer was bewildered, as it never left Long Beach. Then my package was returned to me two days later and my postal delivery guy had no idea why it didn't go out. I think the package just sat in the post office and after I called, they found it and voila, it was returned to sender for me to drop off again. Also, I'm not sure if you have children, spouse, or roommates who could have brought it in. Just last week I was waiting for a new ironing board (a pretty big item), found out it was delivered and my husband brought it in and put it in the garage without telling me.

Transcript of Customer Service Lost Package

 Hello,    I'm  sorry  to  hear  that  there  is  an  issue  with  your  order.    I  just  checked  with  Fed  Ex  and  they  have  the  package  was  delivered  on  6/17.        I  have  attached  the  screen  shots  of  the  tracking  from  your  order.        The  postal  service    /  Fed  Ex  /  UPS  here  in  California  makes  their  fair  share  of  mistakes  so  lets  check  a  few  things  so  we  can  find  your  beautiful  dishes.        Please  check  to  make  sure  we  have  the  correct  address:    Joe  Smith  1234  Main  Street  Long  Beach,  CA  90815    The  dishes  could  have  been  delivered  elsewhere  by  mistake,  like  the  neighbors  for  example.  I'd  recommend  talking  to  your  Fed  Ex  today  and  telling  them  that  you  had  a  large  18  x  18  x  18  non  discreet  brown  package  (about  24  pounds)  go  missing  last  week.        Ask  them  if  they  accidentally  delivered  it  to  the  wrong  house  or  when  they  do  delver  packages  to  you,  where  do  they  leave  them?  This  same  situation  has  happened  a  couple  of  times  and  it  turns  out  the  package  was  delivered  to  the  neighbor  across  the  street  and  it  took  another  2  or  3  days  for  it  to  be  returned  or  walked  across  the  street  to  the  correct  address....  Or  the  neighbor  eventually  takes  it  to  the  correct  address  themselves.    I'd  also  recommend  you  calling  your  local  Fed  Ex  in  your  area.    You  calling  will  get  much  farther  then  by  me  calling  the  1800  number.      I've  notice  that  packages  mysteriously  "appear"  when  the  buyer  talks  to  the  local  office  and  starts  to  determine  the  whereabouts  of  the  "missing"  package.    It  happened  to  me  two  weeks  ago  when  I  dropped  off  a  package  at  my  local  post  office.    I  found  out  that  it  just  sat  there  for  8  days  because  one  of  the  mail  clerks  was  on  vacation.  My  buyer  was  bewildered,  as  it  never  left  Long  Beach.  Then  my  package  was  returned  to  me  two  days  later  and  my  postal  delivery  guy  had  no  idea  why  it  didn't  go  out.  I  think  the  package  just  sat  in  the  post  office  and  after  I  called,  they  found  it  and  voila,  it  was  returned  to  sender  for  me  to  drop  off  again.        Also,  I'm  not  sure  if  you  have  children,  spouse,  or  roommates  who  could  have  brought  it  in.    Just  last  week  I  was  waiting  for  a  new  ironing  board  (a  pretty  big  item),  found  out  it  was  delivered  and  my  husband  brought  it  in  and  put  it  in  the  garage  without  telling  me.        

I  am  going  to  call  Fed  Ex  in  the  morning,  but  if  you  can  flag  down  your  local  delivery  person  in  your  neighborhood  and  tell  them  the  package  is  missing  -­‐  it  will  speed  up  the  process.    Thank  you  for  your  purchase.    Laura