Customer is king....or are they

Customer is KingOr Are They

Customer is King
Or Are They

Nigel McPolinFounder and CEO

Your customers will only love your company .

When your employees do

Put your employees first

Engaged employees
will deliver an enjoyable customer experience

Engaged employees
will convincingly promote your products, services and organization

Engaged Employees
are interested in the customers experience being as enjoyable as possible

Engaged Employees
are your biggest
brand advocate

Your customer
will love
your organization mainly because your employees do!!

Do customers
deal with your
senior management?

Your customers 1st and only experience of your organization is with your 1st line employees

If a disengaged employee doesnt make a good impression

your customer wont return

If an engaged employee is committed to making the customer experience enjoyable

your customer will be retained

Invest in your best customer service resource..

.your employee

How do you get employees to love your company?

Put your employees first

Train & develop your employees in..

Product

Skills of their job

Ethos of your company

C:\Users\Nigel\Documents\etimes2.co.uk\Blogs & Podcasts\Twitter images & posts\connectivity.jpg
Recognize and celebrate success

If an employee makes the wrong decision dont highlight it in a negative way.

Look at it as a positive learning opportunity.

C:\Users\Nigel\Documents\etimes2.co.uk\Blogs & Podcasts\Twitter images & posts\leadership development.jpgEmpower your employee to do the right thing

An employee that isnt afraid of being humiliated when they make a mistake wont be afraid of trying new and creative ways of succeeding in their job

Connect with each individual employee

Know their interests, passions and
what they want to achieve

Companies with high engagement have 2x the customer loyalty than companies with average engagement

Do you care about your customers? ......

Are you putting your employee first?

What are you doing to encourage your employees to love your organization?

Full article available here

Nigel McPolin is the creator and founder of Etimes2, an Engagement Building Platform that drives sustained behavior, engagement and performance throughout the organization.

Visit www.etimes2.com for more information and a free trial

Nigel McPolin

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Customer is king....or are they

Leadership & Management

Transcript of Customer is king....or are they