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Custom webinar slides: Improve operations through standardization
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Transcript of Custom webinar slides: Improve operations through standardization
Transforming through
Partnerships and Innovation
Mark S. MullerSenior Vice PresidentStrategy & Business Development
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Ochsner Health SystemOur Mission is to Serve, Heal, Lead, Educate, and Innovate
Leading System in Gulf South
Clinically Integrated Network
200,000 Managed Lives
30 Years Insurance Experience
Supply Chain & Telemed Leader
Top 1% Clinical Quality in U.S.
Top 15 Large Teaching Hospital
#1 Brand in Gulf South
Profile• 600K Unique Patients• 13 Hospitals, 50 Health Centers• 1,000 Group Practice
Physicians• 1,600 Community Physicians• Non-University based
Academic
Revenue ($B)
2010 2012 2013 2014$0.0
$0.5
$1.0
$1.5
$2.0
$2.5
$1.6 $1.8
$2.0 $2.3
Transparency of Information
Technology Enabling Self-Care
Independent MD Health System
Higher Costs & Payment Cuts New Payment Models
and Exchanges
Utilization Mgmt &
Declining Discharges
New Competition & Delivery Models
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Our Dilemma
Problems to Solve
•Systemic / Structural
•Too Expensive
•Inconsistent Quality
•Difficult Access
•Poor Experience
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Better
Faster
Bigger
Leaner
Innovative
CCCn
NNn
Improving Health Through Digital Innovation
Destination Center Population Health Center
Ochsner Strategic Partners
Solutions Center
Key TakeawaysBarriersCultural
Structural
Fiscal
Lessons LearnedCommitment starts at the Top• CEO Leadership and Strategic Alignment• BOD Support and Funding• Develop Local Champions of Change
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P-T Resources don’t Yield F-T Results• Bifurcate Growth & Innovation from Operations• Dedicated Leadership, Resources, Funding, Rhythm• Learn and move Fast!
Can’t do it alone – need Strategic Partners• Never enough capital, resources, time, intellect• Understand your core competencies• Decide what you will / won’t do on your own
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PeopleSoft OBI Analytics
August 24th, 2015
Supplier Performance Scorecard
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PeopleSoft Portal | Monthly Updates and Planning Session
About Baptist Health South Florida With more than a million patient visits every year, we receive rave
reviews from the people we serve. In fact, patients and their families from around the world travel to Miami for our medical expertise. We are proud of our team: 15,000 employees and 2,200 physicians in virtually all specialties — many with national and international reputations. All of this and more makes us South Florida’s world-class healthcare organization.
Our Facilities:• Baptist Hospital of Miami • Baptist Children's Hospital • Doctors Hospital • Homestead Hospital • Mariners Hospital• South Miami Hospital • West Kendall Baptist Hospital • Miami Cardiac & Vascular Institute• Baptist Health Breast Center • Center for Orthopedics & Sports Medicine at Doctors Hospital • Center for Robotic Surgery • Neuroscience Center at Baptist Hospital• Over 40 Outpatient Centers consisting of Urgent Care, Diagnostic Imaging, Endoscopy, Sleep, and
Outpatient Surgery Centers
Supplier Performance Scorecard
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PeopleSoft Portal | Monthly Updates and Planning Session
An Overview
Who:Our Supplier community
What:The Supplier Performance Scorecard measures performance by individual Suppliers. We began with evaluating simple transactions and aim to expand to track more significant data related to supplier performance and behavior.
Why:Failure to manage and regularly monitor supplier performance can lead to major Supply Chain disruptions including delivery problems, poor quality, and other issues that can interrupt patient care. With an effective supplier performance management tool, we can now identify supplier issues early on, and ensure that they are corrected in a timely manner, thus reducing business risks and revenue losses.
Supplier Performance Scorecard
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PeopleSoft Portal | Monthly Updates and Planning Session
What We MeasureSupplier Performance is measured via 7 components consisting of: Overview, Trends, Exceptions, Quality Performance, Delivery Performance, Price Performance, and Supplier Payables – each component offering comprehensive analytics, providing a well-rounded profile of each supplier.
Supplier Performance Scorecard
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PeopleSoft Portal | Monthly Updates and Planning Session
Snapshot of Supplier’s ScoreA Supplier’s score can range from 1-5 and consists of 7 quantifiable factors:
• Average Receipt Cycle Time• % Received On Time• % Accepted • % Received Late• % Rejected• % Received Early • % PO Cost Variance
Supplier Performance Scorecard
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PeopleSoft Portal | Monthly Updates and Planning Session
OverviewSupplier Performance Scorecard
The Overview component consists of 3 reports which provide a comprehensive overview of the current supplier base and supplier performance. The insight on supplier performance can enable strategic actions to better align suppliers with corporate objectives to improve sourcing efficiency and reduce spend.
Report #1: Supplier Scorecard – Top 20 Performing Suppliers:
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Overview cont’dReport #2 – Top 10 Average Receipt Cycle Times By Supplier:This report details those Suppliers who have a high receipt turnaround time.
Supplier Performance Scorecard
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PeopleSoft Portal | Monthly Updates and Planning Session
Overview cont’dReport #3 – Current Total Supplier Base:With this report, review the current supplier base in its entirety by product type or by purchasing organization. This provides insights for opportunities to either expand or reduce the supplier base.
Supplier Performance Scorecard
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ExceptionsThe Exceptions page highlights areas that are performing out of the ordinary. Action is required to bring supplier performance back in line with corporate objectives.
Supplier Performance Scorecard
Report #1 - Top 10 Rejection Rates By Supplier:This report details the top 10 suppliers with the highest product rejection rates. This report is useful to identify potentially problematic suppliers whose products have consistently high issues which increase administrative costs for both organization.
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PeopleSoft Portal | Monthly Updates and Planning Session
Exceptions cont’d
Supplier Performance Scorecard
Report #2 – Top 10 Off-Contract Spend By Supplier:This report displays the top 10 Suppliers with the highest off-contract spend
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Recap The Supplier Performance Dashboard has given our
organization complete visibility into supplier performance, helping our organization proactively identify areas of concern. We now have the tools to efficiently monitor supplier behavior, improve supplier productivity and effectiveness, and align supplier performance with organizational objectives.
Supplier Performance Scorecard
Questions?
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