CT Australia Solutions

8/12/2019 CT Australia Solutions

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Solutions Catalogue

Local service - Global strengthAustralia’s largest IT support franchise network

A s k a b o u t o u r

F R E E I T a s s e s s m e n t



Does your business needprofessional IT support?Does your business needprofessional IT support?

Celebrating

Since 1997

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i i il ill ll |

We provide specialist IT support for your business to keep you in business and toget the most out of your technology.

Our services include: Expert IT advice and consultancy.

Planning, installation and conguration of IT systems (Microsoft and Mac). Business system administration and management, email, internet, security

and data protection.

Cloud and server network conguration and support.

Troubleshooting and repairs to existing networks, systems and applications.

Ongoing proactive management and maintenance of business IT networks.

Your choice of onsite, remote or proactively managed services - 100%guaranteed IT services.

Why Computer Troubleshooters?

We areAustralia’s

largest IT supportfranchise network

as part ofa global network

for almost500 locations.

Professional IT Services

Founded inAustraliain 1997,

we have over17 years

of supportingIT for businesses.

We have aproven business

structure thatmeans you aredealing with alocal business

that is supportedglobally.

We offer 100%guaranteed IT

services - we standby our serviceand prefer to

having an ongoingrelationship with

our clients.

Many business in Australia manage their IT systems on a low priority basis in the belief that nothing will go wrong, andconfronted with an IT issue instantly require emergency response and system remediation.

The result can be business disruption, system downtime and expensive – it is like servicing a car only when it breaks dow


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R e m o t e l y M a n a g e d

O f f s i t e B a c k u p a nd

D i s a s t e r R e c o v e r y

A s k u s h o w ?

B u y, R e n t o r C l o ud ?

A s k u s h o w ?

”

“ John from CT Hallett Coveis ama zing, he has saved

us ma ny times, back onlin e, improved ou r search resu lts, and keeps ou r computer well – we strongly recommend his cost effective profession al services to everyon e.

Glen BarringtonSouthern Hummer Hire

Is technology importantto your Business?Is technology importantto your Business?

Business systems and networks

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As your trusted IT advisor we can offer a complete solution for your business.

Hardware - Servers, desktops, switches, storage and security appliances - wecan congure into your network.

System Protection - Power protection of equipment from surges andlightening spikes. Uninterrupted Power Supplies (UPS) battery backup protectagainst data loss from sudden loss of power.

Software and service - local cloud base software and services integrated intobusiness systems and networks.

VoIP and hosted PABX Systems - IP Telephony systems, virtual PABX andhardware.

Should a disaster occur we can provide

Data andsystem

restoration

Filerecovery from

deletion orcorruption

Physicaldamage data

recovery

Forensic dataanalysis

Backup and disaster recovery Businesses without full time IT resources are the most vulnerable to catastrophicdata loss (almost 50% do not survive!).

We offer a variety of data protection solutions based on the businesses risk proleand budget, including:

Onsite scheduled backup.

Real time recover backup.

Server based backup.

Online cloud backup.

Onsite virtual server backup.

Fully managed backup with data duplication.

IT systems now form the core of most businesses - your communication, customer data, and nancial records – your busvalue is directly connected to your IT systems, their management & how they integrate.

Risks from catastrophic disasters such as ood, re, theft, malicious staff, or data corruption need to be managed or younever recover. Are you happy for your business to take this risk?



Internet protection

A s k a b o u t o u r

F R E E I T a s s e s s m e n t

We can deploy a range of product solutions to ensure your business IT networkssecurity and efficiency. We would generally start with a network IT assessmentthat looked at your network end to end.

The IT Assessment is an objective review of an organisation’s information systemsenvironment in terms of current functionality and vulnerabilities. It is a review ofnetwork design based upon standards, its current performance and ability to meetthe organisation’s requirements. It provides a baseline for future implementations.

The results and recommendations from the network assessment enable youto develop a detailed understanding of your current network capabilities anddetermine if the network supports your technical direction and business objectives.

Is your business vulnerable tointernet threats?Is your business vulnerable tointernet threats?

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”

“

Internet connectivity is now the core of most businesses with multiple devices and entry points your IT systems are consexposed to external threats from malware, viruses and theft attacks caused by ransom ware and phishing.

For users, spam lters, remote access, and policies need to be maintained. While for the business owner user cyber bludsocial media usage, and broadband hogging are decreasing productivity and require content user management

Protection areas

InternetSecurity

UniedThreatManagement

ContentManagement

AccessManagement

I have a lways fou nd CT Bankstown to be a friendly, relia ble, effective a nd afforda ble service provider.

I have a n etwork which th ey e ffectively esta blished. They h ave secured my system and allowed internal

and external back up of my confidentia l business docu ments. I have no hesitation in reco mmending th em for any small business.

Rob Carter -Managing DirectorStrategicNavigation Consulting



If your business benets from having an expert IT resource acting as your ownIT department, focused on ensuring your systems are managed for maximumproductivity, then Managed Services is right for you.

Our Managed IT services are designed to let us focus on providing strategic advice,preventative maintenance, continuous monitoring and on going support toeliminate problems and maximise business continuity.

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Managed services

Is your business reliant ontechnology?Is your business reliant ontechnology?

”

“

We use the Kaseya IT Automation Framework which traditionally have offeredthis technology to large corporate organisations. We use this software to manageyour network just like a large company’s IT department - automating some routinepreventative maintenance, with the ability to remotely access your systems to xsmall issues and the functionality to see your networks performance end to end.

Managed services

If your business is out of business when your IT systems go down, then you need to consider a proactive IT management relat

When your IT systems don’t work do you experience business processing delays, idle staff, customer dissatisfaction

management stress then the value of moving to a managed services relationship means you can reduce your risk of IT failuexperience the value of having your own IT resource focused on managing your business IT systems.

BEST managed IT Services is a bout giving ou r clients the ability to get on with th eir core business and leaving their IT ma nage ment to a profession al th ey ca n trust.

Tony CuffCT Aspley



BEST managed services

We understand that system downtime and unreliability have a direct effect on protability. We become the IT departbusiness with an agreed service level depending on your IT risk and budget prole.

Benefits of managed services include: Having a single point of contact for all IT issues. Your own IT resource who knows your users, systems and proces

You get less business downtime and better staff productivity. A resource focused on problem prevention & ultimately yo

Overall improved IT performance with a monthly xed price and an IT expert to give your business longer term stra

Are your business IT systems readyto be proactively managed?Are your business IT systems readyto be proactively managed? A s k a b o u t o u r

F R E E M a n a g e d

S e r v i c e s T r i a l

Choose theright level for you.MaintenanceAutomated Real-Time Monitoring and Alerting 24/7Automated preventative maintenance [defragment,remove temporary les, perform integrity checks, etc]

Security Security software & licences included [anti-virus,anti-spyware and rewall]Microsoft patch, Anti-virus & Anti-malware software management

Firewall management & reporting. Backup management & compliance checks

Support

Priority Support Response - Business Hours

Remote support*

On-site support*

Additional service labour discount

Priority scheduling for remote and on-site engineers

Help desk unlimited phone support[8:15am –5:15pm Monday-Friday]

ZERO DOWNTIME guarantee included*

AdministrationComprehensive monthly performance reports

IT reviews with CT account manager

Managed computer and software inventory

Complete site audit including documentation and reviews & software licencemanagement and reporting

Lite Basic ProActiveTrouble

Free

* S o m e r e s t r i c t i o n s a p p l y

# P a r t i c i p a t i n g l o c a t i o n s o n l y

Reducing downtime risk and introducing expert IT resources can ensure business stability and peace of mind.

P P P P weekly weekly weekly weekly

P P P P P P P P P

P P P P Standard All included free* All included free* All included free* hourly rate

Standard Less 15% All included free* All included free* hourly rate 15% 20% 20%

P P P P P P

P P P P Annually Bi-annually Quarterly

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We can provide full product deployment, setup and migration of existing users and data, as well as being youringle point of contact for system administration, technical and user support.

Move.

Avoid costly server upgrades and simplify IT management with Microsoft Office 365, a cloud-based productivity service hosted byMicrosoft that provides anywhere access to your familiar Office applications, email, calendar, video conferencing, and most up-to-date documents across your devices including laptops, tablets and smartphones.

Office Applications 1

Subscription to Office for up to 5 PCs orMACs plus 5 Tablets plus 5 Smartphoneser user.

Business-class email 2

Get business-class email, sharedalendars, 50GB of storage space/usernd the ability to use your domain name.

Online conferencingWeb meetings with HD video; screenharing; instant messaging. Sharerescence, IM and audio calling.

File storage and sharingTB of personal storage for each user with

OneDrive for Business. Easily share filesnternally and externally. 20,000 folder/file

imit applies.Public WebsiteMarket your business with a website that’sasy to set up, using your own company

domain name.

Office OnlineCreate and edit Word, Excel, Powerpointnd Onenote files via a web browser.

Office mobile appsView and edit Word, Excel and Powerpointiles on iPad, iPhone, Android and

Windows Phone.

Active Directory integrationManage user credentials and permissionsnd experience single sign-on and synch

with on-premises AD.

Advanced emailnformation Rights Management, archivingnd legal hold capabilities, and unlimitedtorage.

Office 365Small Business Premium

Up to 25 users

Office 365Midsize Business

Up to 300 users

Office 365Enterprise E3Unlimited users

Onenote, Access, Publisher & Infopath are Windows PC client programs and/or features only. 2 Users can connect the following versions of Outlook to their hosted email, so they can use the rich client application they already know: the latest version of Outlook, Outlook 2010, Outlook 2007 (with slightly limited functionality) Outlook11 for Mac, and Outlook 2008 for Mac. iPad and iPhone are registered trademarks of Apple Inc regsitered in the U.S. and other countries.

Call Computer Troubleshooters for an IT Assessmenton how we can move your business to Office 365.



Is your business movingtechnology to the cloud?Is your business movingtechnology to the cloud?

Managed cloud services

How do we work

Your Computer

Troubleshooteris the single

point of contactfor all yourIT systems.

Partnered withMicrosoft and

with a leadingAustralian

infrastructure andmanaged hosted

environmentprovider.

Flat monthly feeto an agreed

service level.System setup

and migration ofexisting systems

and data tothe cloud.

IT administration,remote accesssupport and

on site servicesavailable.

We can manage itall for you.

With only 5% of Businesses thinking they can implement cloud services for themselves, you are not alone. Setting up, mcloud services requires expert IT knowledge to ensure business continuity, no data loss, & correct functional implementati

We can provide a full IT assessment and plan for your migration including areas such as Cloud Hosted Microsoft Microsoft Office 365, Domain registration, DNS hosting, hosted storage & virtual servers for line of business applicat

Hosted exchange

Exchange FeaturesMicrosoft Exchange Mailbox StorageShared Calendars / ContactsPOP3 / IMAP / OWA / Outlook Access

Unlimited Email AliasesEmail Protection – SPAM / Virus ProtectioniPhone / iPad & Android SupportEmail Archiving

25GBPPPPPP

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Shared Public Folder StorageShared Tasks / NotesShared Global Address Book

Company DisclaimersMicrosoft SharePoint 2010Fixed Monthly PriceEmail Compliance

1GBPPPPPP

Wouldn’t it be great to haveprofessional email addresses, syncing of calendars and contacts for your business across multipl– without costing a fortune?

Why Hosted Exchange? Professional email addresses for multiple business emails, with yourdomain in the email address.

Australian data centre hosted, managed, and backed up daily.

Ability to access from multiple devices, anywhere in the world. You get an enterprise grade featured Microsoft email platform. With Hosted exchange, you get more than



To contact your local Computer Troubleshooter

1300 28 28 78& enter your postcodeVisit:computertroubleshooters.com.au

CT Australia Solutions

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