2011 CT Solutions Catalogue
-
Upload
nick-roche -
Category
Documents
-
view
223 -
download
0
Transcript of 2011 CT Solutions Catalogue
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 1/16
local service - global strength
Celebrating
1997-2011
4
Solutions Catalogue Australia’s largest IT support franchise network
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 2/16
Computer Troubleshooters, you r trusted IT advisor
introduction
Why trust Computer Troubleshooters for your IT adviceand support?
Australia’s largest IT service ranchise network with over 90 locations
across all States.
The World’s largest IT service ranchise network with almost 500 locations
across 27 Countries.
Over 10 years experience in supporting small business and home oceswith proessional, reliable and value driven solutions.
A proven ranchise structure that means you are dealing with a local
business supported globally.
As a global and Australian leader in IT, each local Computer Troubleshooter
has access to tools, training and special vendor programs to ensure that
you get the best solution, tailored to your needs.
This catalogue highlights the benefts o some o our most popular small
business technology category solutions in partnership with some o theWorld’s largest IT brands.
At Computer Troubleshooters our aim is to become your “Trusted IT Advisor”,
supporting your business or all its technology needs and delivering on our
brand promise o “Technology Solved”.
For more inormation or to schedule a consultation on which solutions may
be right or your business, call your local Computer Troubleshooter anytime.
To fnd your local Computer Troubleshooters
Call 1300 28 28 78 and enter your postcode.
Visit www.computertroubleshooters.com.au
2
Securing Y ur Web World
:
CTSCleanMail
DEALER
The Windows® 7 Professional operating systemprovides a powerful combination of innovation,improved performance, and productivity. Mostimportantly, it delivers on what matters: speed,reliability, compatibility, connectivity, and security.
Ask your Computer Troubleshooter about upgrading using the Open Value Subscription Program
Office 2010 lets you work how, when, and where you want,letting you get things from a PC, the Web, and even asmartphone. Express your ideas more visually. Create powerfuldata insights and visuals.
- il ill L |
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 3/16
Keeping your business in business is our business. Service on demand is our most
exible service ofering, simply call us whenever you need us or services such as:
New equipment - Sales and installation.
Hardware - Installations, setups, repairs, routine maintenance and tune-ups.
Sotware - Licensing, installation, upgrades and troubleshooting.
Networks - Fixed and wireless, installation, support and troubleshooting.
Server networks - Design, installation, support and maintenance.
Email and internet - Setup, assistance and spam protection.
Security - Internet (virus/spyware/trojans/malware) protection and removal.
Data protection - Backups, storage and data recovery.
Web - Website Design and hosting.
Mobile email - Windows mobile, iPhone, iPad and Blackberry setups and
maintenance.
On demand services are available to small business and home oce customers
without a service contract at an hourly rate (or xed-ee pricing or carry-in and some
special services).
We recommend to optimise your businesses IT network perormance that you orm
an ongoing relationship with your local Computer Troubleshooter, efectively making
them your IT department.
Having a Computer Troubleshooter as your dedicated IT support encourages a
proactive IT management approach or planning and preventative maintenance,
rather than a disaster recovery scenario which can mean disruption to your business
and risk o signicant nancial loss.
does you r business need reactive support?service on demand
”
3
SMART IT NOT BIG IT
netgear.com.au
Store, Share, ProtectWireless | Storage | Switching | Security
“Our oce has been
serviced by CT Cofs
Harbour or 4 years. Theyhave always responded
to our needs and
accommodated us at
short notice.
Attention to xing ourIT problems is extremely
valuable and important
to us.
Peter Marr (Dip. Law)
Peter Marr & Associates
Do you need an
I T s y s tem aud i t ?
A s k u s ho w ?
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 4/16
is your business and IT data protected?backup & disaster recovery
4
Business inormation is oten one o a business’ main assets, yet the risk o data loss
through a catastrophic incident, corruption or thet may threaten the ability o your
business to survive.
It’s something that no business owner wants to think about. What would happen i
tomorrow all your inormation was gone? All o your client records, emails, nancial
records, documents, artwork and HR les totally destroyed, gone? History tells us that
almost hal (43%) o all businesses who sufer a catastrophic data loss will never reopen
and even more will be out o business within a year.
Small businesses are among the most vulnerable because too-oten they lack ull-time
IT support, which means backups may not be running, or may not be backing up all o
your critical les.
Fortunately Computer Troubleshooters has easy Backup and Disaster Recovery (BDR)
solutions ranging rom simple, low-cost online backup options up to our ully managed
BDR solution.
On-site scheduled backup – Data backup to a local storage device at scheduled
intervals.
Near-real-time backup – Data backup to a local BDR server device.
Server backup - Simultaneous backup or 1 to 20 local Windows servers.
Secure osite remote storage – All backup images are securely transmitted to
remote servers or maximum saety and protection rom localised catastrophic
disasters.
On-site virtual server – In case o a server ailure, our on-site virtual server can beremotely congured to assume the unctions o the dead machine in less than one
hour. This allows our clients to continue working while we work to repair the dead
server and makes restoring the data to the repaired server very quick and easy.
Data restoration – Local restoration rom the on-site virtual server or backup
le is generally quick and relatively painless i the correct procedures have been
ollowed.
Managed backup – The ultimate BDR solution is monitored 24/7 by our network
operations center, and in the case o any problems or issues the local Troubleshooter
is immediately alerted.
”
“We recently had a laptop
hard drive ail, Andrew our
CT Technician was able toretrieve all the data and
reinstall on a new laptop
in a couple o days.
He is more than our
IT department, he is agenius.
Stewart Rigby MD
Blackhawk Network
R e m o t e l y M a n a g ed
O f f s i t e B a c k u p a nd
D i s a s t e r R e c o v e r y
A s k u s h o w ?
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 5/16
are you looki ng to upgrade your IT or network?networking & systems
5
Purchasing new computers and hardware is easy, every retailer will sell you whatever
they have in stock or on special. How do you know what is best or your business?
At Computer Troubleshooters our business is managing IT networks and ongoing
computer perormance, we don’t derive the majority o our income rom hardware
sales. We can help design the right specications or your needs on a holistic basis. I
you purchase the hardware we will integrate it into your network.
In putting together a network solution, upgrade or a simple hardware addition we can
help in recommending the solution, quote on purchasing (i required) and integrating.
This includes migrating data rom an old computer/server to new hardware.
Wireless routers – The quick and inexpensive alternative to xed wire networks. Firewalls – Hardware based rewalls ofering protection, exibility and
management.
Switches – For the ecient transer o inormation between multiple computers.
Desktop computers – Customised to your specic requirements, applications and
business plans.
Desktop monitors – Energy ecient space saving at screen monitors are available
in many sizes.
Laptop computers – Laptop specications vary incredibly and need to take
applications and storage requirement into account.
Servers – As your business grows a server can provide access to email, calendaring,centralised le sharing, back ups and even remote secure access.
Sotware upgrades – Upgrade paths to Windows 7 and Oce 2010 are now
available.
Storage devices – Onsite external storage devices provide ast retrieval o recently
deleted and archived les.
Printers – Printer specications vary considerably on networking capabilities,
paper handling speeds and toner costs. We can recommend a solution that takes
into account business needs as well as both upront and ongoing costs.
”
“CT Graton have looked
ater our business or over
5 years.
The staf have assisted
in setting servers,
networking, wireless andtelecommunications.
The IT support theyprovide to us is invaluable
– it is like having your own
IT department.
Cheryl Kirby
Grafton Aged Care Home
D o y o u n e ed t o u p g r ad e
f o r a x ed m o n t h
l y p r i c e ?
A s k u s h o w ?
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 6/16
SMART IT NOT BIG IT
netgear.com.au
NETGEAR ReadyNAS,
the smarter storage choicefor Australian businesses.
Reliable, affordable and simple business storage solutions for backup,
virtualisation and cloud computing.
ReadyNAS storage is the ideal solution or data backup, disaster recovery,
fle sharing and virtualisation applications or small to medium sized businesses.
NETGEAR is a simply smarter way to solve storage problems.
Visit netgear.com.au for more information.
©2010 Trend Micro Inc. All rights reserved. Trend Micro and the t-ball logo are trademarks or registered trademarks of Trend Micro Inc. All other company and/or product names may betrademarks or registered trademarks of their owners.
YOU WOULDN’T IGNORE THESE SIGNS
IF YOU COULD SEE THEM.
Download a free trial today!http://www.trendmicro.com.au/au/downloads/smallbusiness/
For more information, talk to your local Computer Troubleshooter
Only Trend Micro™ Worry-Free™
Security provides the earlywarning signs necessary to
prevent online threats.
Last year 52% of small businesses were
attacked by cybercrime because their
security was out of date. Don’t be a victim.Worry-Free™ Security is smarter because
it stops viruses, spam, and web threats
before they reach your PC and laptops.
It’s safer with faster scanning and
automatic updates and simpler because
central management makes it easy to use.Worry-Free Security, powered by Trend
Micro™ Smart Protection Network™ stops
threats before they reach your business.
See the signs.
Be Worry-FreeSecuring Y ur W b W rld
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 7/16
is your business actively ma naging inte rnet th reats?internet security & protection
7
Switch to Sophos. Award winning anti-virus and a whole lot more.
When you switch to a Sophos Small Business solution you could save up to
40% off the RRP. It’s security made easy and affordable.
Sophos Security Suite, Sophos Computer Security and Sophos Anti-virus
To nd out more, contact Jo on +61 2 9409 9138 or email [email protected]
Anti-virus sotware is no longer enough. Every business needs a Security Strategy
to protect their valuable inormation and integrity o their computer systems.
Computer Troubleshooters can design a solution based specically on your businesses
requirements.
A recent survey revealed while 76% o users thought they had internet protection only
42% actually did!
Increasingly business customers are also ocused on employee productivity with the
rise o social networking sites, instant messaging and gaming. Internet bandwidth
management has become increasingly important as data transers o music and
movies grow exponentially, with business expected to carry the cost o employee
downloads. I you have an escalating internet bill this may be why. This is when you
need a Trusted IT Advisor to nd a solution.
Solutions available to some o these security problems include:
Firewalls – Either a hardware or internet based rewall is the rst line o deence
around your network to prevent others accessing your network.
Malware protection – Today’s security sotware must include protection against
viruses, spyware and malware. It is essential that this sotware is managed, updated
and unctioning properly.
Console internet security management – All security requirement or an
organisation can be controlled rom one point.
Content ltering – Block internet site types or the times they can be accessed andapply restrictions to individual staf members.
Internet bandwidth management – Proles can be set to prevent applications
(such as iTunes) being loaded on machines and individual usage can be tracked to
websites accessed and bandwidth used.
Spam protection – Capture and destroy unsolicited email (spam) beore it reaches
your computer.
Virtual private networks (VPN) – Allow secure access to your computer network
rom any location.
Hosted Security Sotware – Allowing remote management and pay by the seat.
”
“I have always ound CT
to be riendly, reliable,
efective and afordableservice provider.
I have a network
which they efectivelyestablished. They have
secured my systemand allowed internal
and external back up
o my condential
business documents.
I have no hesitation in
recommending them orany small business.
Rob Carter -
Managing Director
StrategicNavigation Consulting
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 8/16
Ontrack® Data Recovery gives you a detailed listing ofthe files we can recover from your hard drive, serveror other storage media before you commit to datarecovery fees. A little peace-of-mind can be nice whenyou’re dealing with lost data.
Do not risk your business data: What to do when a datadisaster strikes or data loss occurs.
Data disasters and data loss can happen at any time. Findout what you should do onwww.ontrackdatarecovery.com.au/what-to-do/
Losing your data is tough enoughNot knowing what you will get back is even worse
For more information e-mail us at [email protected] orcall 1800 872 259. Kroll Ontrack Pty Ltd. | www.ontrackdatarecovery.com.au
Can you rebuild a serverin minutes and never losemore than 15 minutes of data?
withShadowProtect ™
you
CAN!
WWW.STORAGECRAFT.COM.AU/CTS
IT costs? nivio cloud computing cuts them in half
• No software licensing lock-ins
• No update hassle
• No expensive hardware
RENT when you NEED itAUTOMATED software updating
RE-USE your current machines
If you’d like to get your head in the cloud and regain control of IT costs
then call us on 03 88449452 or email us at [email protected]
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 9/16
do you need a full tech nolog y solution?hardware & accessory solutions
9
Sign up now for a FREE 14-day trial!
www.webroot.com.au
Call 1800 013 992 or email [email protected] for personal demonstraon.
The first Internet security services company.
Save, Simplify and Secure
with Webroot® Security Software-as-a-Service,
Email Security | Web Security | Email Archiving | Business Continuity
As your Trusted IT Advisor we strive to ofer a complete IT solution or your business.
As such we have developed additional services based on requests rom our business
clients. Some o these are handled locally, others are handled by dedicated and pre-
screened specialists around the country.
These services include:
Leasing - Should you require leasing or new systems and hardware, we generally
recommend specialist IT leasing companies who ocus on business to ensure you
get competitive rates.
Data recovery - When physical damage to hardware has occurred or when
traditional methods are unable to recover data we call in our specialists. Thephysical device is shipped to a laboratory or examination.
Forensic data analysis - Required where electronic records need to be deciphered
or legal reasons. This is a very specic eld o analysis and requires legal knowledge
to be completed successully.
Ink and toner - Don’t pay ull retail pricing or your printer ink and toner supplies,
many businesses are unaware they can buy at wholesale rates or use cheaper new
compatible cartridges.
Hardware upgrades - Improve the perormance o your computer with component
upgrades or a raction o the cost o a new computer.
Accessories - Talk to us about sotware, speakers, adaptors, cables and many otherperipherals and accessories.
Power protection - Protect your IT investment against serious electrical and physical
damage caused by lightning and power supply uctuations (power surges).
Uninterrupted power supplies - Prevent data corruption or data loss caused by
sudden loss o power with a battery backup system which allows your equipment
to shutdown correctly.
IP camera systems - IP surveillance recording equipment allows visual monitoring
over the web.
”
“A lightening strike to our
oce took out several
o our computers andtelephones.
CT Riverwood provided a
quick x to get us back upand running quickly.
They even helped us withthe insurance claim.
Terry Thompson - Owner
Terry Thompson Project
Management
B u y, R e n t o r C l o ud ?
A s k u s h o w ?
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 10/16
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 11/16
D o y o u n e ed t o a ud i t
y o u r s y s t e m s e c u r i t y
?
A s k u s h o w ?
do you need advice on improvi ng commu nications?telecommunications
11
In a world where communications are constantly evolving, how do you improve your
ability to communicate with your staf, your customers and the outside world? Internet
and email access has changed vastly in the last ew years with increased wireless and
smartphone usability combined with massive improvements in data speeds and
allowances.
Have you reviewed your teleco bills rom your current provider in the last 2 years? I
you haven’t you are almost assured you can save signicant amounts.
Wireless broadband - 3G /HSDPA is an increasingly popular internet access
method ideal or laptops and those wishing to access the net rom multiple points
at speeds approaching 14Mbps.
ADSL2+ - With speeds approaching 24Mbps it is worthwhile checking your old plan
as the new Network Operators generally ofer aster speeds and more inclusions.
NBN bre - The national broadband network (while still being constructed) will
ofer speeds upto 100Mbps - we will keep you posted.
Fixed line - Increasingly this is being bundled with ADSL2+ to reduce overall costs
including calls to mobiles.
Blackberry - Proven reliable mobile email, le access and internet access or up to
30 users. Blackberry server express is now ree!
Smartphones - 3G HSPDA technology means that a smartphone (eg. iPhone)
experience is now similar to a computer and can be used with email and integrated
into your network.
IP telephony - Point to point IP telephony calling is simple and cheap, particularly
or overseas calls.
IP telephone - (Multiple Line) - Up to 50% cheaper than traditional PABX systems
with all the eatures o a traditional PABX (eg. voicemail, music on hold, ollow me,
queues, auto routing, conerence calls, intercom and reporting).
Video conerencing - Can now be accessed very cheaply or business meetings, i
you have good broadband access.
Email newsletters - Customer communications via hosted automated email portals
are increasingly popular and accessible or a monthly ee.
”
“When moving premises
CT were extremely helpul
in resolving problems(including Telstra’s),
doing the relocation o
equipment and setup.
We are more than satised
with the service andexpertise.
Leigh Kennedy –
Ofce Manager
MobiTec Australia
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 12/16
is your business technology-relia nt?B.E.S.T. program
12
I IT plays a critical role in your business to the point where you lose business operations
or continuity i your computer or networks ail, you need to consider a more proactive
approach to your IT management to reduce the risk o business losses.
What really happens when your technology lets you down? How much staf time is
wasted dealing with slow computers or system crashes? And i your system crashes,
how do you recover your data? I you don’t know these answers you need a Trusted IT
Advisor.
That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s
leading support plan or small businesses.
Support and maintenance – We handle any computer, network or server problem(including Windows, virus and spyware problems) via remote support or on-site.
Proactive system monitoring - Constant monitoring o your technology’s ‘vital
statistics’ alerting us to any early warning signs o impending problems.
Remote access - Secure remote access, enabling our team to see the problem rom
our oce, allowing us to provide aster diagnosis and resolution times.
Backup monitoring - We check your backups to ensure your inormation can be
restored saely.
Security - Shielding your computer networks rom internet attack through
monitoring o equipment and security sotware.
Helpdesk - Fast, easy access or all your staf to our quality support consultants(using our centralised network operations centre), anytime they have a computer
question or problem.
Solutions - Recommended technology vendors partner or specialised business
and technology requirements eg. internet, phones and business applications.
No downtime guarantee (on our trouble-ree plan) - We are so condent o the
results that our top best plan carries a money back ‘No Downtime’ guarantee.
Small business owners around the World have been raving about our BEST programs,
protecting their mission critical IT networks and reducing the impact o technology
problems on their business.
How do we do it? As a global ranchise we have been able to partner with some o the World’s
most proven technology providers such as LogMeIn, Kaseya and Autotask who
traditionally have ofered this service to large corporate organisations.
We use this sotware to manage your network just like a large company’s IT
department - automating some routine preventative maintenance, with the ability
to remotely access your systems to x small issues and the unctionality to see your
networks perormance end to end.
Call us on 1300 282 878
for a quote.
Dell PCs, Laptops, Servers and
Storage for all sizes of business.
”
“ Through the CT BEST plan
we are able to leave our
IT up to the proessionalsas they are expert in
managing everything IT,
which means I can get on
with managing my real
estate business.
Steve Mishevski
HT Wills & Co (Hurstville)
”
“ The biggest benet is not
having to worry about
day to day computerproblems, knowing it isbeing monitored by my
Computer Troubleshooter.
Timothy Pippett –
Managing DirectorAlpha-Geo Science
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 13/16
is you r business ready for proactively managed IT?B.E.S.T. program
13
I you have decided that your business can’t aford to take IT risk then BEST is a great
solution. The benets oten experienced are:
We become your IT department.
Less downtime and rustration.
Higher sta productivity with less time wasted on computer problems and
questions, or in dealing with vendors.
Problem prevention instead o problem rectication or ‘re ghting’.
Predictable expenses or easy budgeting (even server crashes are covered under
our at monthly ee).
Peace o mind knowing someone is working 24/7 to keep your systems running
smoothly and will respond quickly i emergencies do arise.
Reduced costs compared to the old-ashioned “pay by the hour” approach.
Depending on how mission critical your IT is in your business, we ofer a variety o
plans to suit your needs and budget.
A s k a b o u t o u r
F r e e 3 0 d a y
t r i a l o f
B E S T m o n i t o r i n g #
TroubleLite Basic ProActive Free
P P P P
Weekly Weekly Weekly Weekly
P P P P
P P P
P P P
P P
P P
Normal All included All included All included
hourly ree* ree* ree*
rates
Normal Discounted All included All included
hourly hourly ree* ree*
rates rates
P P P
P P P
P P
P
Annually Bi-annually Quarterly
P P P P
P P P P
P P
P P
Maintenance
Automated Real-Time Monitoring and Alerting 24/7
Automated preventative maintenance [defragment,
remove temporary les, perform integrity checks, etc]
Security
Security sotware and licenses included [anti-virus,
anti-spyware and rewall]
Microsot patch management
Anti-virus sotware management
Firewall management and reporting
Backup management and compliance checks
Support
Remote support*
On-site support*
Additional service labour discount
Priority scheduling or remote and on-site engineers
Help desk unlimited phone support [8am –9pm Monday-Friday]
Zero downtime guarantee included*
Administration
IT reviews with CT account manager
Comprehensive monthly perormance reports
Managed computer and sotware inventory
Complete site audit including documentation and reviews
Sotware license management and reporting
* Some restrictions apply # Participating locations only
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 14/16
does your busi ness need f lexibility to grow?cloud computing
14
Many businesses are nding benets in not “owning” their hardware and remotely
accessing sotware applications. Through a licensing agreement rom a large
provider they can experience scalability, exibility and ease o setup. The applications
themselves are “hosted” in secure data rooms accessed by staf through an internet
connection. Access to servers can also be rented saving on setup, maintenance,
security and acility rooms cost.
Hardware-as-a-Service (HaaS)
Instead o paying up ront or new computers and sotware, you could just pay a simple
monthly ee to “rent” the technology you need, as you need it. With a HaaS solution all
your technology expenses – hardware, sotware, maintenance and support – can be
rolled into one easy monthly payment.
Sotware-as-a-Service (SaaS)
SaaS also known as sotware on-demand. Many applications, including customer CRM
databases, email, collaboration tools and web meeting sotware can be accessed via
the internet with licenses paid or as you need them.
Solutions include:
Microsot exchange email - Implement enterprise-class email with calendars,
sharing, delegation and synchronisation abilities.
Microsot SharePoint - Collaborate on projects, tasks, calendars and team calendars.
Hosted ofce - Access hosted solutions or word processing, spreadsheets,
database and CRM solutions.
Google apps - The newest suit o oce products rom Google charged by the
month per user.
Hosted email archiving - Storage o historic emails or backup or regulatory
purposes.
Hosted desktop - Fully hosted Windows desktops allowing access rom anywhere
rom any device.
Hosted virtual servers - Virtualisation has allowed server benets to be enjoyed
economically or even the smallest organisations.
Email us on [email protected]
Ask about out FREE 30 day trial!
Cloud based email and
spam protection
No software or hardware
to purchase
www.ctscleanmail.com
”
“As a new business we
were keen to conserve
our cash, our CT was ableto setup our systems on a
hosted basis which means
we pay by the seat by the
month.
Tim Ewington MD
Identity Recruitment
Australia�s largestSoftware as a Service Provider
Big Business tools atSmall Business prices
From as little as $4.95 a month M o
n t h l y t
e r m s a l
l o w i n g
y o u t o
p a y
a s
y o u g
r o wManagedExchangepremium email
for your business
ManagedSharePoint
share documents &
improve productivity
Partner Channel Support:
1800 662 226
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 15/16
do you valu e you r home PC and it’s contents?HOST program
15
Monitoring Services
24/7 Drive space and basic monitoring
Event log monitoring or problems
Resolution o monitoring issues via remote support as able
Security Services
Network rewall monitoringManaged Anti-virus (includes licence)
Managed Anti-spyware (includes licence)
Microsot patch management
Resolution o security issues via remote support as able
Maintenance Services
Removal o unwanted cookies, spyware and viruses
Regular derag o hard drives
Regular check o hard drives or errors
Deletion o temp les
Internal check and clean, consultation (on site)
Backup Services
Monitored backup to another local computer or deviceBackup over internet to remote server up to 10GB
Support Services
Phone and email support (application issues not included)
Remote support in relation to maintenance tasks
Remote support not maintenance related (1 event per month)
Advanced Support Services
Monthly summary reports
Guaranteed priority response times
Lite Basic Premium
P P P
P P
P
P P P P P P
P P
P P
P
P P P
P P
P P
P P
P
P P
P
P P P
P P
P
P P P
P P
# Participating locations only
A s k a b o u t o u r
F r e e 3 0 d a y
t r i a l o f
H O S T m o n i t o r i n g #
Our clients liked our BEST business
plans so much that they asked or
something similar to manage their
home computers, so we created
HOST (Home and Oce Support
Technology).
Based on similar technology,
our HOST plans ofer a complete
home network, backup, ongoing
monitoring, security, maintenance
and IT support service.
8/6/2019 2011 CT Solutions Catalogue
http://slidepdf.com/reader/full/2011-ct-solutions-catalogue 16/16
To contact your local
Computer Troubleshooter call
1300 28 28 78li bl h
*Subject to an acceptable use policy