Solutions Catalogue

Local service - Global strengthAustralia’s largest IT support franchise network

Ask about our

FREE ITassessment

•Step-by-stepoperationforscan,view, edit,saveandtransfer

•Separatefilesbybarcode,blankpage, OCR,etc.

•Manykindsofdestinationsafter scanning,Scantoprint,e-Mail, windowspublicfolder&cloudservice

•Sendtovariouscloudservice, MicrosoftSharePoint,WebFolder, FTPFolder,Evernote,GoogleDocs.

•PushscanwithNetworkoption

* Supplied with Starter Ink Cartridges# Onsite Warranty via RegistrationFor details on all specifications, speeds and capacities see: www.epson.com.au

Document capture pro

DS-860 a4 – $1299

Daily Duty Cycle up to 6000 Pages65ppm (Simplex)/130ipm (Duplex) 80Sheet ADF (Windows Only)Directly access up to 9 Scan profiles

Epson WorkForce® Pro

Print and Scan with Smartphones and Tablets

PCL6 and Adobe® PostScript®

3™ advanced language support.

Print more using High Capacity 4000 Page Cartridges*

Includes advanced Scanning Software Document Capture Pro

USB, Ethernet and WiFi Built In

Recommended Monthly Print Volume 500 - 2500 Pages

250 Sheet Tray + 80 Page rear feed

Optional 250 Sheet Tray $99

WF-5190 $299Single Function printing

WF-5690 $499Multi Function All in one Duplex Print, Scan, Fax, Copy

1.9c mono cost per page

8.2c colour cost per page

3 yr onsite warranty

70% less energy usage

lower running costs than competing laser50%

Lower your TOTAL Cost of Ownership

EpsonWorkForce®HighPerformanceDocumentScanningSolutions

DS-7500 a4 – $1899

Daily Duty Cycle up to 4000 Pages40ppm (Simplex)/80ipm (Duplex)100 Sheet ADF

• Save to popular file formats PDF, JPG, TIF etc• Scan directly to popular cloud services• Advanced colour and image adjustments• Windows and Mac Compatible• Optional network adaptor available $499 Share amongst office users

DS-560 a4 – $599 - With WiFi

Scan to Smartphones and TabletsDaily Duty Cycle up to 3000 Pages26ppm (Simplex)/56ipm (Duplex) 50 Sheet ADF

DS-70000 a3 – $6499

Daily Duty Cycle up to 8000 Pages70ppm (Simplex)/140ipm (Duplex) Simultaneous A4/A3 scanning200 Sheet ADF

Performance Beyond Laser™

•Step-by-stepoperationforscan,view, edit,saveandtransfer

•Separatefilesbybarcode,blankpage, OCR,etc.

•Manykindsofdestinationsafter scanning,Scantoprint,e-Mail, windowspublicfolder&cloudservice

•Sendtovariouscloudservice, MicrosoftSharePoint,WebFolder, FTPFolder,Evernote,GoogleDocs.

•PushscanwithNetworkoption

* Supplied with Starter Ink Cartridges# Onsite Warranty via RegistrationFor details on all specifications, speeds and capacities see: www.epson.com.au

Document capture pro

DS-860 a4 – $1299

Daily Duty Cycle up to 6000 Pages65ppm (Simplex)/130ipm (Duplex) 80Sheet ADF (Windows Only)Directly access up to 9 Scan profiles

Epson WorkForce® Pro

Print and Scan with Smartphones and Tablets

PCL6 and Adobe® PostScript®

3™ advanced language support.

Print more using High Capacity 4000 Page Cartridges*

Includes advanced Scanning Software Document Capture Pro

USB, Ethernet and WiFi Built In

Recommended Monthly Print Volume 500 - 2500 Pages

250 Sheet Tray + 80 Page rear feed

Optional 250 Sheet Tray $99

WF-5190 $299Single Function printing

WF-5690 $499Multi Function All in one Duplex Print, Scan, Fax, Copy

1.9c mono cost per page

8.2c colour cost per page

3 yr onsite warranty

70% less energy usage

lower running costs than competing laser50%

Lower your TOTAL Cost of Ownership

EpsonWorkForce®HighPerformanceDocumentScanningSolutions

DS-7500 a4 – $1899

Daily Duty Cycle up to 4000 Pages40ppm (Simplex)/80ipm (Duplex)100 Sheet ADF

• Save to popular file formats PDF, JPG, TIF etc• Scan directly to popular cloud services• Advanced colour and image adjustments• Windows and Mac Compatible• Optional network adaptor available $499 Share amongst office users

DS-560 a4 – $599 - With WiFi

Scan to Smartphones and TabletsDaily Duty Cycle up to 3000 Pages26ppm (Simplex)/56ipm (Duplex) 50 Sheet ADF

DS-70000 a3 – $6499

Daily Duty Cycle up to 8000 Pages70ppm (Simplex)/140ipm (Duplex) Simultaneous A4/A3 scanning200 Sheet ADF

Performance Beyond Laser™

3

Does your business need professional IT support?Does your business need professional IT support?

Celebrating

Since 1997

7

Ontrack® Data Recovery gives you a detailed listing of the files we can recover from your hard drive, server or other storage media before you commit to data recovery fees. A little peace-of-mind can be nice when you’re dealing with lost data.

Do not risk your business data: What to do when a data disaster strikes or data loss occurs.

Data disasters and data loss can happen at any time. Find out what you should do on www.ontrackdatarecovery.com.au/what-to-do/

Losing your data is tough enoughNot knowing what you will get back is even worse

For more information e-mail us at customerservice@ontrackdatarecovery.com.au or call 1800 872 259. Kroll Ontrack Pty Ltd. | www.ontrackdatarecovery.com.au

We provide specialist IT support for your business to keep you in business and to get the most out of your technology.

Our services include: Expert IT advice and consultancy.

Planning, installation and configuration of IT systems (Microsoft and Mac). Business system administration and management, email, internet, security

and data protection.

Cloud and server network configuration and support.

Troubleshooting and repairs to existing networks, systems and applications.

Ongoing proactive management and maintenance of business IT networks.

Your choice of onsite, remote or proactively managed services - 100% guaranteed IT services.

Why Computer Troubleshooters?

We are Australia’s

largest IT support franchise network

as part of a global network

for almost 500 locations.

Professional IT Services

Founded in Australia in 1997,

we have over 17 years

of supporting IT for businesses.

We have a proven business

structure that means you are dealing with a local business

that is supported globally.

We offer 100% guaranteed IT

services - we stand by our service and prefer to

having an ongoing relationship with

our clients.

Many business in Australia manage their IT systems on a low priority basis in the belief that nothing will go wrong, and when confronted with an IT issue instantly require emergency response and system remediation.

The result can be business disruption, system downtime and expensive – it is like servicing a car only when it breaks down!

www. ontrackdatarecovery.com.au | Brisbane | Sydney | Call: 1800 872 259

Ontrack Data Recoveryt Hard drive recoveryt Server / RAID / NAS / Tapet VMware recoveryt SSD and Flasht Apple, WD and many more

Data Erasure Servicest Blancco Erasure Softwaret Ontrack Degaussert Verification Services

Data recovery Data destruction Data management Electronic evidence

Critical data specialist

A business phone system that’s more than just talk.

It has never been easier to enhance how you sell, service, and collaborate. Give us a call at 1-300-874-928 or contact your

CTS consultant to get started. www.fonality.com.au

Fonality features growing business needs:

• Unified communications

• Voice and video conferencing

• Mobile worker support

• Queue management

• Ease of setup - save you time and money

• and much more

Remotely Managed

Offsite Backup and

Disaster Recovery

Ask us how?

Buy, Rent or Cloud?

Ask us how?

”“John from CT Hallett Cove

is amazing, he has saved us many times, back online, improved our search results, and keeps our computer well – we strongly recommend his cost effective professional services to everyone.

Glen BarringtonSouthern Hummer Hire

Is technology important to your Business?Is technology important to your Business?

Business systems and networks

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As your trusted IT advisor we can offer a complete solution for your business.

Hardware - Servers, desktops, switches, storage and security appliances - we can configure into your network.

System Protection - Power protection of equipment from surges and lightening spikes. Uninterrupted Power Supplies (UPS) battery backup protect against data loss from sudden loss of power.

Software and service - local cloud base software and services integrated into business systems and networks.

VoIP and hosted PABX Systems - IP Telephony systems, virtual PABX and hardware.

Should a disaster occur we can provide

Data and system

restoration

File recovery from

deletion or corruption

Physical damage data

recovery

Forensic data analysis

Backup and disaster recovery

Businesses without full time IT resources are the most vulnerable to catastrophic data loss (almost 50% do not survive!).

We offer a variety of data protection solutions based on the businesses risk profile and budget, including:

Onsite scheduled backup.

Real time recover backup.

Server based backup.

Online cloud backup.

Onsite virtual server backup.

Fully managed backup with data duplication.

IT systems now form the core of most businesses - your communication, customer data, and financial records – your business value is directly connected to your IT systems, their management & how they integrate.

Risks from catastrophic disasters such as flood, fire, theft, malicious staff, or data corruption need to be managed or you may never recover. Are you happy for your business to take this risk?

www. ontrackdatarecovery.com.au | Brisbane | Sydney | Call: 1800 872 259

Ontrack Data Recoveryt Hard drive recoveryt Server / RAID / NAS / Tapet VMware recoveryt SSD and Flasht Apple, WD and many more

Data Erasure Servicest Blancco Erasure Softwaret Ontrack Degaussert Verification Services

Data recovery Data destruction Data management Electronic evidence

Critical data specialist

A business phone system that’s more than just talk.

It has never been easier to enhance how you sell, service, and collaborate. Give us a call at 1-300-874-928 or contact your

CTS consultant to get started. www.fonality.com.au

Fonality features growing business needs:

• Unified communications

• Voice and video conferencing

• Mobile worker support

• Queue management

• Ease of setup - save you time and money

• and much more

Internet protection

Ask about our

FREE ITassessment

We can deploy a range of product solutions to ensure your business IT networks security and efficiency. We would generally start with a network IT assessment that looked at your network end to end.

The IT Assessment is an objective review of an organisation’s information systems environment in terms of current functionality and vulnerabilities. It is a review of network design based upon standards, its current performance and ability to meet the organisation’s requirements. It provides a baseline for future implementations.

The results and recommendations from the network assessment enable you to develop a detailed understanding of your current network capabilities and determine if the network supports your technical direction and business objectives.

Is your business vulnerable to internet threats?Is your business vulnerable to internet threats?

7

”

“

Internet connectivity is now the core of most businesses with multiple devices and entry points your IT systems are constantly exposed to external threats from malware, viruses and theft attacks caused by ransom ware and phishing.

For users, spam filters, remote access, and policies need to be maintained. While for the business owner user cyber bludging, social media usage, and broadband hogging are decreasing productivity and require content user management

Protection areas

Internet Security

Unified Threat

Management

Content Management

Access Management

I have always found CT Bankstown to be a friendly, reliable, effective and affordable service provider.

I have a network which they effectively established. They have secured my system and allowed internal and external back up of my conf identia l business documents. I have no hesitation in recommending them for any small business.

Rob Carter - Managing DirectorStrategic Navigation Consulting

If your business benefits from having an expert IT resource acting as your own IT department, focused on ensuring your systems are managed for maximum productivity, then Managed Services is right for you.

Our Managed IT services are designed to let us focus on providing strategic advice, preventative maintenance, continuous monitoring and on going support to eliminate problems and maximise business continuity.

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Managed services

Is your business reliant on technology?Is your business reliant on technology?

”“

We use the Kaseya IT Automation Framework which traditionally have offered this technology to large corporate organisations. We use this software to manage your network just like a large company’s IT department - automating some routine preventative maintenance, with the ability to remotely access your systems to fix small issues and the functionality to see your networks performance end to end.

Managed services

If your business is out of business when your IT systems go down, then you need to consider a proactive IT management relationship.

When your IT systems don’t work do you experience business processing delays, idle staff, customer dissatisfaction, and management stress then the value of moving to a managed services relationship means you can reduce your risk of IT failure and experience the value of having your own IT resource focused on managing your business IT systems.

BEST managed IT Services is about giving our clients the ability to get on with their core business and leaving their IT management to a professional they can trust.

Tony Cuff CT Aspley

BEST managed services

We understand that system downtime and unreliability have a direct effect on profitability. We become the IT department for your business with an agreed service level depending on your IT risk and budget profile.

Benefits of managed services include: Having a single point of contact for all IT issues. Your own IT resource who knows your users, systems and processes.

You get less business downtime and better staff productivity. A resource focused on problem prevention & ultimately your peace of mind.

Overall improved IT performance with a monthly fixed price and an IT expert to give your business longer term strategic advice.

Are your business IT systems ready to be proactively managed?Are your business IT systems ready to be proactively managed? Ask about our

F REEManaged

Services Tria l

Choose the right level for you.MaintenanceAutomated Real-Time Monitoring and Alerting 24/7Automated preventative maintenance [defragment, remove temporary files, perform integrity checks, etc]

SecuritySecurity software & licences included [anti-virus, anti-spyware and firewall]

Microsoft patch, Anti-virus & Anti-malware software management

Firewall management & reporting. Backup management & compliance checks

SupportPriority Support Response - Business Hours

Remote support*

On-site support*

Additional service labour discount

Priority scheduling for remote and on-site engineers

Help desk unlimited phone support [8:15am –5:15pm Monday-Friday]

Zero DoWnTIMe guarantee included*

AdministrationComprehensive monthly performance reports

IT reviews with CT account manager

Managed computer and software inventory

Complete site audit including documentation and reviews & software licence management and reporting

Lite Basic ProActiveTrouble

Free

* Som

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tricti

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# Pa

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loca

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only

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Reducing downtime risk and introducing expert IT resources can ensure business stability and peace of mind.

P P P P weekly weekly weekly weekly

P P P P P P P P P

P P P P Standard All included free* All included free* All included free* hourly rate Standard Less 15% All included free* All included free* hourly rate 15% 20% 20%

P P P P P P

P P P P Annually Bi-annually Quarterly

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We can provide full product deployment, setup and migration of existing users and data, as well as being your single point of contact for system administration, technical and user support.

Move.

Avoid costly server upgrades and simplify IT management with Microsoft Office 365, a cloud-based productivity service hosted by Microsoft that provides anywhere access to your familiar Office applications, email, calendar, video conferencing, and most up-to-date documents across your devices including laptops, tablets and smartphones.

Office Applications1

Subscription to Office for up to 5 PCs or MACs plus 5 Tablets plus 5 Smartphones per user.

Business-class email2Get business-class email, shared calendars, 50GB of storage space/user and the ability to use your domain name.

Online conferencingWeb meetings with HD video; screen sharing; instant messaging. Share prescence, IM and audio calling.

File storage and sharing1TB of personal storage for each user with OneDrive for Business. Easily share files internally and externally. 20,000 folder/file limit applies.

Public WebsiteMarket your business with a website that’s easy to set up, using your own company domain name.

Office OnlineCreate and edit Word, Excel, Powerpoint and Onenote files via a web browser.

Office mobile appsView and edit Word, Excel and Powerpoint files on iPad, iPhone, Android and Windows Phone.

Active Directory integrationManage user credentials and permissions and experience single sign-on and synch with on-premises AD.

Advanced emailInformation Rights Management, archiving and legal hold capabilities, and unlimited storage.

Office 365Small Business Premium

Up to 25 users

Office 365Midsize Business

Up to 300 users

Office 365Enterprise E3Unlimited users

1 Onenote, Access, Publisher & Infopath are Windows PC client programs and/or features only. 2 Users can connect the following versions of Outlook to their hosted email, so they can use the rich client application they already know: the latest version of Outlook, Outlook 2010, Outlook 2007 (with slightly limited functionality) Outlook 2011 for Mac, and Outlook 2008 for Mac. iPad and iPhone are registered trademarks of Apple Inc regsitered in the U.S. and other countries.

Call Computer Troubleshooters for an IT Assessment on how we can move your business to Office 365.

Is your business moving technology to the cloud?Is your business moving technology to the cloud?

Managed cloud services

How do we work

Your Computer Troubleshooter

is the singlepoint of contact

for all yourIT systems.

Partnered with Microsoft and with a leading

Australian infrastructure and managed hosted

environment provider.

Flat monthly fee to an agreed service level.System setup

and migration of existing systems

and data to the cloud.

IT administration, remote access support and

on site services available.

We can manage it all for you.

With only 5% of Businesses thinking they can implement cloud services for themselves, you are not alone. Setting up, migrating and managing cloud services requires expert IT knowledge to ensure business continuity, no data loss, & correct functional implementation.

We can provide a full IT assessment and plan for your migration including areas such as Cloud Hosted Microsoft Exchange Email, Microsoft Office 365, Domain registration, DNS hosting, hosted storage & virtual servers for line of business applications.

Hosted exchange

Exchange FeaturesMicrosoft Exchange Mailbox StorageShared Calendars / ContactsPOP3 / IMAP / OWA / Outlook AccessUnlimited Email AliasesEmail Protection – SPAM / Virus ProtectioniPhone / iPad & Android SupportEmail Archiving

25GBPPPPPP

11

Shared Public Folder StorageShared Tasks / NotesShared Global Address BookCompany DisclaimersMicrosoft SharePoint 2010Fixed Monthly PriceEmail Compliance

1GBPPPPPP

We can provide full product deployment, setup and migration of existing users and data, as well as being your single point of contact for system administration, technical and user support.

Move.

Avoid costly server upgrades and simplify IT management with Microsoft Office 365, a cloud-based productivity service hosted by Microsoft that provides anywhere access to your familiar Office applications, email, calendar, video conferencing, and most up-to-date documents across your devices including laptops, tablets and smartphones.

Office Applications1

Subscription to Office for up to 5 PCs or MACs plus 5 Tablets plus 5 Smartphones per user.

Business-class email2Get business-class email, shared calendars, 50GB of storage space/user and the ability to use your domain name.

Online conferencingWeb meetings with HD video; screen sharing; instant messaging. Share prescence, IM and audio calling.

File storage and sharing1TB of personal storage for each user with OneDrive for Business. Easily share files internally and externally. 20,000 folder/file limit applies.

Public WebsiteMarket your business with a website that’s easy to set up, using your own company domain name.

Office OnlineCreate and edit Word, Excel, Powerpoint and Onenote files via a web browser.

Office mobile appsView and edit Word, Excel and Powerpoint files on iPad, iPhone, Android and Windows Phone.

Active Directory integrationManage user credentials and permissions and experience single sign-on and synch with on-premises AD.

Advanced emailInformation Rights Management, archiving and legal hold capabilities, and unlimited storage.

Office 365Small Business Premium

Up to 25 users

Office 365Midsize Business

Up to 300 users

Office 365Enterprise E3Unlimited users

1 Onenote, Access, Publisher & Infopath are Windows PC client programs and/or features only. 2 Users can connect the following versions of Outlook to their hosted email, so they can use the rich client application they already know: the latest version of Outlook, Outlook 2010, Outlook 2007 (with slightly limited functionality) Outlook 2011 for Mac, and Outlook 2008 for Mac. iPad and iPhone are registered trademarks of Apple Inc regsitered in the U.S. and other countries.

Call Computer Troubleshooters for an IT Assessment on how we can move your business to Office 365.

Wouldn’t it be great to have professional email addresses, syncing of calendars and contacts for your business across multiple devices – without costing a fortune?

Why Hosted Exchange? Professional email addresses for multiple business emails, with your

domain in the email address.

Australian data centre hosted, managed, and backed up daily.

Ability to access from multiple devices, anywhere in the world.

You get an enterprise grade featured Microsoft email platform. With Hosted exchange, you get more than just email!

To contact your local Computer Troubleshooter

1300 28 28 78& enter your postcodeVisit: computertroubleshooters.com.au