CSC Proprietary Data

International Citizen Services

CSC Proprietary Data

Foreign Affairs Operations International Footprint

Refugee Processing locations

UKVisa locations

VIS locations

DoS RIMC locations

CSC Proprietary Data

–Basic services include visa information and appointment scheduling when appropriate via:

• Standardized applicant processing throughout Missions

• Live operator service and Interactive Voice Response Systems

• Local Operations Manager (LOM) support

• Web-based service

–Applicant Service Center (ASC) services

• Biometric capture

• Courier service

• Potential collection of MRV fee

• Applicant assistance center

• Users are charged on a fee-for-service basis and pay via: – Bank transfer (i.e., PIN solution)

– Credit card

–Central program management office providing oversight; regionalized call center services

VIS Service Offerings

CSC Proprietary Data

Mexico – Web Access

CSC Proprietary Data

Mexico 12/00* Belgium 03/01* Netherlands 03/01* Luxembourg 03/01* Germany 06/01* Austria 07/01 Poland 08/01* Guatemala 09/01* Hungary 11/01* Spain 11/01* Italy 11/01* Switzerland 12/01*

France 01/02* El Salvador 02/02* Argentina 02/02*

Brazil 07/02* Ireland 09/02*

Colombia 12/02* Turkey 04/03*

Venezuela 10/03* Dom Republic 12/03*

Serbia 06/04* Peru 02/05*

Senegal 03/05 Ecuador (Guayaquil) 08/05*

Romania 10/05* Nicaragua 12/05* South Africa 2/06 Bahamas 2/06 Bolivia 03/06

Macedonia/Kosovo 05/06 Cuba 05/06 Togo 05/06

Costa Rica 06/06 Bosnia 09/06 Liberia 01/07

Uruguay 03/07 Ukraine 03/07

Honduras 05/07 Chile 06/07

Europe

WHA

VIS Missions

4040

* Denotes enhancements

CSC Proprietary Data

Turkey 04/03 Philippines 02/05 South Korea 07/04 Thailand 01/06 Israel 03/06 Australia 05/06 Saudi Arabia 05/06 Japan 07/07

VIS Missions Asia – sub to Teletech

88

CSC Proprietary Data

CSC VIS in WHA

ArgentinaAruba

Bahamas, TheBelizeBoliviaBrazilChile

ColombiaCosta Rica

CubaDominican Republic

EcuadorEl Salvador

GuatemalaGuyana

HaitiHondurasJamaicaMexico

Netherlands AntillesNicaraguaPanama

ParaguayPeru

SurinameUruguay

Venezuela

CSC Proprietary Data

AlbaniaAndorraArmeniaAustria

AzerbaijanBelarusBelgium

Bosnia and Herzegovina

BulgariaCroatiaCyprus

Czech RepublicDenmarkEstoniaFinlandFranceGeorgia

GermanyGreece

HungaryIcelandIreland

ItalyLatvia

LiechtensteinLithuania

LuxembourgMacedonia

MaltaMoldovaMonaco

NetherlandsNorwayPoland

PortugalRomaniaRussia

San MarinoSerbia and Montenegro

SlovakiaSlovenia

SpainSweden

SwitzerlandTurkeyUkraine

United Kingdom

• The EUR contract covers both Europe

and Africa

• Africa is represented graphically on a separate slide.

CSC VIS in EUROPE

CSC Proprietary Data

CSC VIS in AFRICA

AngolaBenin

BotswanaBurkina Faso

BurundiCameroon

Cape VerdeCentral African Republic

ChadComorosCongo -

Democratic Republic of the Congo

Republic of the Cote d'IvoireDjibouti

Equatorial GuineaEritrea

EthiopiaGabonGambiaGhanaGuinea

Guinea-BissauKenya

LesothoLiberia

MadagascarMalawi

MaliMauritaniaMauritius

MozambiqueNamibia

NigerNigeriaRwanda

Sao Tome and Principe

SenegalSeychelles

Sierra LeoneSomalia

South AfricaSudan

SwazilandTanzania

TogoUgandaZambia

Zimbabwe

• The EUR contract covers both Europe

and Africa

• Europe is represented graphically on a separate slide.

CSC Proprietary Data

–Basic services include visa information and appointment scheduling when appropriate via:

• Standardized applicant processing throughout Missions

• Live operator service and Interactive Voice Response Systems

• Local Operations Manager (LOM) support

• Web-based service

–Applicant Service Center (ASC) services

• Biometric capture

• Courier service

• Potential collection of MRV fee

• Applicant assistance center

• Users are charged on a fee-for-service basis and pay via: – Bank transfer (i.e., PIN solution)

– Credit card

–Central program management office providing oversight; regionalized call center services

VIS Service Offerings

CSC Proprietary Data

Fill out visa application

Pay MRV Fee

Process from applicant viewpoint

Data Entry or verification

Photo Scanning

Finger Scanning

Interview and verification

Done by EVAF over internet

Pay at Bank

Performed outside of Consulate

Data is input into CLASS from the

application

Most posts scan photos, Mexico takes

live capture.

All posts required to take 10 prints soon.

A FSO is required to verify prints and do

interview

Approved: Pay Recip

fees

Passports or BCC cards are returned by courier

service

Fill out Courier Forms

Make Appt.

Call center or Internet appt

US Visa Process

CSC Proprietary Data

Monterrey, Mexico

Consulate Matamoros

Consulate Nuevo Laredo

Consulate General Monterrey

CSC Proprietary Data

• UKvisas is a self funding Government Directorate that facilitates the entry of legitimate travellers to the UK and turns away unqualified applicants

• UKvisas is the overseas arm of Britain's integrated border management (75% Foreign and Commonwealth Office (FCO) + 25% Home Office)

• UKvisas awarded 3 Regions to CSC (A: Americas; B: Europe; F: North Africa/E. Med)– Delivering a variety of operational services (Call Centers, web information & store-

front operations)

UKvisas

CSC Proprietary Data

• UKvisas is a self funding Government Directorate that facilitates the entry of legitimate travellers to the UK and turns away unqualified applicants

• UKvisas is the overseas arm of Britain's integrated border management (75% Foreign and Commonwealth Office (FCO) + 25% Home Office)

• UKvisas awarded 3 Regions to CSC (A: Americas; B: Europe; F: North Africa/E. Med)– Delivering a variety of operational services (Call Centers, web information & store-

front operations)

UKvisas

CSC Proprietary Data

Country # VACs Go Live Date

Jamaica 1 May 31

Germany 3 July 5

Egypt 2 July 5

Switzerland 2 July 26

Italy 1 July 26

France 3 Aug 16

Jordan 1 Aug 23

Serbia 1 Aug 23

Brazil 3 Aug 30

Libya 1 Jan 3

Algeria 1 Aug 19

Canada 5 Nov 29

Turkey 5 Dec 6

Lebanon 1 Feb 22

Process engineering IT integration testing

VAC staff training development & delivery

Web content translation and delivery

VAC staff recruiting and hire via subcontractor / local CSC office

Call Center training and launch

Stand up VAC Help Desk and Knowledge Management Center

Support to on-site CSC UK Transition Manager

Provider / Location # Countries Supported

Telecom Rio / Rio De Janeiro 42

IKS / Istanbul 16

Transcom / Belgrade 42

VAC and Call Center Launch Support

Information Services Launch

Opened 29 VACs and 3 Call Centers in 7 months

What does a VAC do ?

Validates completeness of application papers Receives adjudicated applications from Embassy

Collects visa application fees Returns application and visa to applicant

Scans passport and collect fingerprints/photo Provides visa information

Packages applications and delivers to Embassy for adjudication

Enters applicant data into UKVisa database

UKvisa Rollout

CSC Proprietary Data

•Manages, operates, and updates the standardized computer refugee resettlement case management system – Worldwide Refugee Admissions Processing System (WRAPS)

– WRAPS is a distributed information management system consisting of two major subsystems:

• Overseas Processing Entity (OPE) capable of local data entry, data management, and reporting

• Central Processing Facility supporting central information management, a data repository, and central service support (e.g., Consular Lookout and Support System (CLASS) name checks, access to global statistics, external interface support)

– Overseas Processing Entities have been deployed and are being supported in the following locations

• Bangkok, Thailand (IRC) Locations Deployed and Closed

• Ho Chi Minh City, Vietnam (DoS) New Delhi, India

• Moscow, Russia (IOM) Belgrade, Serbia

• Istanbul, Turkey (ICMC) Amman, Jordan

• Cairo, Egypt (IOM) Frankfurt, Germany

• Nairobi, Kenya (CWS)

• Accra, Ghana (CWS)

• Vienna, Austria (HIAS)

• Havana, Cuba (DoS)

• Damak, Nepal (IOM)

Refugee Processing Center (RPC)