CRS ASSIGNMENTCRS PAPER 1

1.) Give the command to book 2 seats from line no 7 with M class in both the legs.Ans:- SS2M7

2 .) Enter the name of Mr. AroonTripathis (35yrs) traveling with his son Kamal Tripathi (05yrs)Ans:-NM2TRIPATHIS/AROON MR/KAMAL(CDH/05YEAR)

3.) Enter the contact no of Mr. AtulSinha's Business 452 425 252 extension is 498 and who is residing in London (LON).Ans:- APLON 452 425 252X498-B/P1

4.) Give the difference between TKTL and TKOKAns:- TKTL is an ticketing element where "TK" transaction code stand for "ticketing", and the ticketing Action identifier "TL" for "time limit".TKOK is also a ticketing element where transaction code "TK" stand for ticketing and Action identifier "OK".

5.) What is the significance of RF command?Ans:- Reference of person actioning booking

6.) Difference between ET and ER.Ans:- ET transaction code used for end and ignore PNRER transaction code used for end and redisplay PNR

7.) Give the format of priority waitlist?

Ans:- SEGMENT SELL ENTRY

SS1V4"/"

/STATUS CODE

PE

8.) Give the format of Open segmentAns:-

TRANSACTION CODE

SOAIRLINE

LHBK CODE

CDATE

25NOVCITY PAIR

JFKTXL

9.) How we enter ARNK segment?Ans:- The following is an example of a discontinuous itinerary:

SEG 1 NRT-SFOSEG 2 LAX-NRTTo make this itinerary complete, you would enter an ARNK. The same itinerary would then look like this:

SEG 1 NRT-SFOSEG 2 ARNKSEG 3 LAX-NRTSegment 2 informs Amadeus, and anyone who views the PNR, that the passenger's mode of transportation between SFO and LAX is unknown. Inclusion of this ARNK segment enables you to end the transaction normally.

10.) What is the command to get the Return Availability?Ans:-

TRANS CODE

ACLETTER "R"

RDATE

18MAYTIME

1000

11.) Change the date of existing availability to 9 days future.(1)Ans:- AC9

12.) Change the city pair of existing availability to KTM SIN.Ans:- ACKTMSIN

13.) What is the difference between TN and AN?give the format of the sameAns:- TN transaction code is used for to display the timetable of airlines. Itcontain important information regarding each flight's frequency of operation.

TRANS

CODE

TN

DATE

10AUGDEPARTURE AIRPORT

LHRARRIVAL AIRPORT

MUCTIME

1400

AN transaction code is used for to check the neturalavailability of flights. It notonly do availability displays show important scheduling information for flights, they actually list available seating on each flight.

TRANS CODE

ANDATE

1JULDEP AIRPORT

MADARR AIRPORT

MIATIME

1200

14.) Explain MPTN and MOTN (2)Ans:- MPTN – Redisplay the previous neutral timetable.MOTN – Display the original screen of a neutral timetable.

15.) Give the indicator of the followingDirect AccessAns:- (*)

Standard AccessAns:- ( )

16.) Amadeus Access Update means a)Real time bookings‐

b)Real time availability and real time bookings‐ ‐c)Real time availability‐d)No real time availability or real time bookings‐ ‐Ans:- c

17.) How you will display only the information field and contact field of the PNR?Ans:- RTP

18.) ON and OS stands for?Ans:- OS stands for “other service”ON stands for

19.) How you will get the Airline Record Locator?Ans:- RL

20.) Define AAA?Ans:- Agent Assembly Areas

21.) How You will check the status of all six work areas?Ans:- JD

22.) Encode the city name Newyork (NYC) and the Airport name Heathrow(LHR)Ans:-

TRANSACTION CODE

DAN

COUNTRY NAME OR CODE

NEWYORK

TRANSACTION CODE

DAN

AIRPORT NAME

HEATHROW

23.) Decode the city code NDJ (Ndjamena) and the Airport code DFW (DALLAS)

Ans:- TRANSACTION CODE

DAC

CITY OR AIRPORT CODE

NDJ

TRANSACTION CODE

DAC

CITY OR AIRPORT CODE

DFW

RLR ‐‐‐ ‐‐‐RP/SFO1A2005/SFO1A2005 KC/GS 17JUN09/1305Z 81IMET1.MALLONE/ARNIE MR 2.MALLONE/JILL MRS 3.MALLONE/KATE MS4.MALLONE/ELLEN MISS(CHD) 5.MALLONE/SHANNON MISS(CHD)6 BA 85 B 27JUL 1 LHRYVR HK5 1615 1750 *1A/E*7 BA 84 B 06AUG 4 YVRLHR HK5 2000 1315+1 *1A/E*8 AP LHR 0171 445 0993 CHESHIRE TRAVEL A‐ ‐9 AP LHR 0171 445 4261 B/P1‐10 AP LHR 0171 443 2789 H PLEASE DO NOT CALL AFTER 2100‐11 TK TL09JUL/SFO1A200512 FP CHEQUE13 OSI YY 1CHD/P414 OSI YY 1CHD/P5

25.) Answer the following question on the basis of above PNR display

a) How many passengers are traveling in the above PNR?Is there any child passenger is traveling? if yes then give the names of the same.Ans:-Five passenger are travelling on this PNR and two children are travelling and there name is (Miss Ellen and Miss Shannon)

b) On which airline the passengers are traveling?Ans:- The passenger are travelling on British Airways Airline.

c) What is the time limit?Ans:- 09 July

d) What is the Form of Payment?Ans:- CHEQUE

e) Is this PNR is valid for E ticketing?‐Ans:- Yes

f) On what date and time passenger is reaching back to LHR?Ans:- 07 August 13:15

g) What is the booking class?Ans:- B class

h) In which travel agency the reservation is made?Ans:- CHESHIRE TRAVEL

i) What is the contact no of MR ARNIE MALLONE?Ans:- 0171 445 4261

j) Is this PNR has been gone to Airline Database or not?Ans:- NO

k) What is initials of the travel agent who had made this reservation?Ans:- LHR

l) What is the Fight no?Ans:- BA 84

CRS PAPER II

1.) what is the difference between AM and AB?Ans:- Transaction code "AM" for "address mailing", followed by the passenger's name and address

The transaction code "AB" for "address billing", followed by a firm or person's name and the address.

2.) can we give the Passenger association in AB or AM command?Ans:- Yes

3.) Define Frequent Flyer Programme.Ans:- Frequent-flyer clubs are a popular feature of the travel industry. Almost all airlines have some kind of frequent-flyer or mileage membership programme. When passengers join these clubs, they are given a membership number, and every time they fly on the airline, miles are added to their accounts. When a certain level of mileage is obtained, the passenger is given an award, such as a free return trip ticket or an upgrade to first class.

4.) What is Alliance airline Frequent Flyer No. Give the format of the same.Ans:-

TRANSACTION CODE

FFN

AIRLINE

BA

HYPHEN

-FREQUENT-FLYER NUMBER

MC22359

5.) What is the PNR that "The Passport details are required"

Ans:-

7.) Give the format to enter the OSI element in the PNR.Ans:-

TRANS CODE

OSAIRLINE CODE

LHSPACE

 FREE TEXT

FIRST TIME FLYERS

8.) What are the mandatory elements in the PNR?Ans:- 1. Name element2. Reservation (itinerary) element3. Contact element4. Ticketing element

9.) What is the difference between XE and XI?Ans:- XE transaction code used for cancel the segment or a specified segment.

XI transaction code is used for accept all status updates and redisplay.

10.) can a rcvd from element be cancelled once it entered?‐Ans:- NO

11.) XE1, 3, 4 7. Explain‐Ans:- Canceling of mutilple segment simultaneously.

12.) can you cancel a name element and a contact element simultaneously?Ans:- NO

13.) Amadeus will never let you cancel the last name element from a PNR.TRUE / FALSE?Ans:- TRUE

14.) In what situation you can cancel the name element from the PNR Ans:- We cancel the name element in either a new creating or a retrieving PNR.

15.) What is the command to Remove the passenger association from contact element 5.Ans:- XE5

16.) what is the command to cancel the element no 2, 3,6,7,8? Ans:- XE2,3,6-8

17.) 10 OSI BA MRS LINDA IS A FORMER EMPLOYEE 11 OSI BA MRS LINDA HAS A BROKEN FOOT 12 OSI YY 1CHD/P3Can you cancel all elements shown above in the display? If no, which element you cannot cancel?Ans:- No, we cannot cancel all the elements which show in display because OSIs are not used to request services that require advance preparation by the airline.

18 .) 9 SSR FQTV BA HK/ BA908311391/P1 If you do XE9 what will be the status code of the above element? Ans:- If we do XE9 it will remove the “special service request” from the PNR of passenger.

19 .) 9 SSR SEAT BA NN3 LHRORD/N/S4 Explain the above element no. 3Ans:- SEAT: The four-letter SSR seat request codeBA: The airline codeNN3: Status code "NN" (for "need need") and the number of seats requestedLHRORD: The city pair

N: The non-smoking designatorS4: Segment association (flight segment 4)

20 .) write the command for the smoking window bulkhead seat for the segment no 4 Ans:- ST/WB/S4

21.) what is the difference between seat wish and seat request?Give the format of the both? Ans:- Seat Wish - Some airlines do not allow advance seating. A seat wish is entered when advance seating isn't allowed, in order to indicate a passenger's first choice of seats. When the airline does begin assigning seats, they will give preference to the passengers that have made a seat wish.

TRANSACTION CODE

STOBLIQUE

/FOUR-LETTER SEATING CODE

NSST

Seat Request - Seat request is to indicate the passengers' seating preference if an advance seating request isn't possible.

TRANSACTION CODE

ST

CRS PAPER III

1.) Give the entry of Neutral Availability for 15 Sep TYO to MNL 1750hrs. now give the entry to get the seat map in business class for the flight located on line no 8.Ans:- AN15SEPTYOMNL1750AN15SEPTYOMNL/J,C,D/S8

2.) Book 2seats from line no 4in K class (Ist leg) and L class (IInd leg)Ans:-

TRANS CODE

SS

NMBR SEATS

2

1ST LEG BK CODE

K

2ND LEG BK CODE

L

LINE NUMBER

4

4.) Enter the contact no Mr. Sahil who is residing in Kolkata 253 252 2589.Ans:-

TRANS CODE

APLOCATION CODE

CCUSPACE

 PHONE NMBR

253 252 2589"-"

-ID

H

5.) Enter the names of the passengers as Mr. SahilAroraMrs.suhaniArora and there 2yrssonSuhanArora and 10yr daughter Jewel Arora.

Ans:- NM4ARORA/SAHIL MR/SUHANI MRS/SUHAN MSTR(CHD/02YEAR)/JEWEL MISS(CHD/10YEAR)

6.) Refer the above details to "MR SAHIL"Ans:- YES

8.) 2 AA 767 C 10NOV 4 CHI HKG HK1 1505 0040+1 *1A/ 3 AA 757 C 20DEC 7 HKG CHI HK1 0115 0740 *1A/If we do CAS2 for the above itinerary the car availability displayed would be for ?‐‐‐‐‐‐‐‐‐‐‐Ans:- The above entry would display car availability for segment 2

9.) Write a command to get the Multi Company car Availability for ‐the segment no 4 and the passengers are coming back on 18 Sep.Ans:- CRS4-RT18SEP

11.) Write a command to display single company availability that vehicle type. For the above passengers from Hertz (ZE) for the duration of their stay in HKG with an intermediate sizedcar (ICMN)Ans:-

TRANSACTION CODE

CA

CAR COMPANY

ZELETTER "S"

S

SEGMENT NUMBER

3

CAR AVAIL ENTRY

CAS3"/"

/"VT"

VT"-"

-VEHICLE TYPE

ICMN

12.) Decode the hotel "SI"Ans:-

TRANSACTION CODE

DNHHOTEL NAME OR CODE

SI

13.) Encode the Car "HERTZ"Ans:-

TRANSACTION CODE

DNCCAR COMPANY NAME OR CODE

HERTZ

15.) Request multi property hotel availability for Double occupancy‐ level for segment no 4Ans:-

MULTI-PROP AVAILABILITY ENTRY

HAS4

"/"

/LETTERS "RT"

RT"-"

-OCCUPANCY

2

16.) Write the Codes for the following Hotel Access Levela) Dynamic AccessAns:-

! Dynamic Access (All data comes directly from the hotel's own reservation system; bookings are confirmed immediately)

b) Complete AccessAns:-

+Complete Access Plus (Data can come from either the Amadeus system or the native hotel system depending on the display type; bookings are confirmed immediately)

18.) How to sell the hotel? Give formatAns:-

TRANSACTION CODE

HSLINE NUMBER

2

TRANSACTION CODE

HS

LINE NUMBER

2

GUARANTEE

/G-CCAX370011112222555EXP0614

19.) HF, HFAB, HFS3 what is the purpose of all the three commandsAns:- HF- Hotel features display from availabilityHEAB-HFS3- Hotel features display from PNR segment

20.) HS2 /G CCCA5293000022229999EXP1210. Explain‐Ans:- The transaction code HS for "Hotel Sell" for segment 2. separated by an oblique. It consists of the letter G for "guarantee" an credit card (CCCA) expiring in December of 2010.

21.) 4 HHL TS SS1 ROM IN19SEP OUT03OCT 2A2TRAC EUR142.03 DLY 259RELAIS I DUE LAGHI ANGUILLARA SABAZIA/BS 05917461‐ ‐/CF ............/SI REQUEST LOW FLOOR/P1‐ ‐SEE RTSVCH

a) What is the status code for this booking?Ans:- SS

b) What is the rate code?Ans:- 2A2TRAC

c) CF ............. What is the significance of the same?‐Ans:- The CF field, shows the confirmation number for this booking.

22.) A BCAT‐ ‐ ‐TYPE INFO RATE TYPE INFO RATERAC 1) A2TRAC A D 1480.00 / B2TRAC A D 1180.00

a) Book a superior room for Mr. JOHN (P3).He will use the VISA card no 4895 9999 52536363 expiring in Jan of next year, to put down a deposit (/DP )‐Ans:- HS1/G-CCVS4895999952536363EXP0117/

23.) 3 HHL HL HK1 MUC IN07AUG OUT21AUG 1A1KRAC EUR240.00 DLY 838HILTON MUNICH CITY/BS 05917461/CF 3088725193/ID 28881 ‐ ‐ ‐*HL/a) Enter the command to delete the ID from this booking.Ans:- 3/ID-

b) What is the confirmation no of the same?

Ans:- CF-3088725193

CRS PAPER IV

1.) Make the entry for neutral availability for 14 Feb DEL to SIN for 1717hrs.Ans:- AN14FEBDELSIN1717

2.) Make the fare display for all the Airlines from DEL to SINAns:-

TRANSACTION CODE

FQLETTER "D"

DCITY PAIR

DELSIN

3.) Display the SQ and YY fares for Children (CH) flying from DEL to LON for 3week rangestarting on 17Oct.Ans:-

FARE DISPLAY ENTRY

FQDDELLON/ASQ,YY

"/"

/"R"

RCOMMA

,HYPHEN

-

FARE TYPE CODE

CH

FARE DISPLAY ENTRY

FQDDELLON/ASQ,YY"/"

/DATE RANGE

17OCT**08NOV

4.) Make the entry to change the existing fare display to show fares for outbound travel on 17Oct and inbound travel on 21 Oct.Ans:-

FARE DISPLAY ENTRY

FQDDELLON"/"

/OUTBOUND DATE

17OCT"*"

*INBOUND DATE

21OCT

5.) Make the entry to change the existing fare display to show the fares after taxes.

Ans:- FARE DISPLAY ENTRY

FQDAMSFRA"/"

/"R"

RCOMMA

,LETTERS "AT"

AT

6.) Make the basic itinerary pricing itinerary.Ans:-

TRANSACTION CODE

FXLETTER "X"

X

7.) Make the entry to issue the electronic ticket.Ans:-

TRANSACTION CODE

TTLETTER "P"

P

RLR TST ‐‐‐ ‐‐‐RP/SFO1A2005/SFO1A2005 RJ/GS 07SEP09/1012Z GL0J0N1. CHOO/ARTHUR MR2 UA 1 H 16SEP 3 LAXHKG HK1 1320 1855+1 *1A/E*3 UA 2 H 23SEP 3 HKGLAX HK1 1315 1125 *1A/E*4 AP 213 312 273 6224 ELDON TRAVEL A‐ ‐5 AP 213 998 2283 B‐6 TK OK09SEP/SFO1A2005//ETUA7 FA PAX 016 1082983921/ETUA/USD767.00/09SEP09/S2 3‐ ‐8 FB PAX 8932830282 TTP OK ETICKET OFFER ITIN/RCPT*ADVPHOTO ID REQUIRED/S2 3‐9 FM 10

10 FP CCVI4273075029735112/X1008)

8.) Which statement is true concerning this PNR?A. Tickets have not yet been issued for this PNRB. Tickets were issued 9 SeptemberC. Tickets were issued 8 SeptemberAns:- B

9.) Make the entry to void the ticket.Ans:-

TRANS CODE

TWLETTER "X"

X

0940 09SEPQUEUE....SFO1A2005........Q/TTL.Q 1.CONFO ......................................C 1.D2. 1...................C 1.D3. 2...................C 1.D4. 3.10.) How many PNRs are there on queue1, category 1 date range 4?Ans:- 3

11.) Make the entry to access queue no 3 category no 7 and date range 2Ans:-

TRANS

CODE

QE

QUEUE NUMBER

3LETTER "C"

CCATEGORY

7DATE RANGE

D2

12.) Make the entry to send the particular PNR to the end of the queue.Ans:-

13.) Make the entry to delay the particular PNR until 21 Oct.Ans:-

TRANSACTION CODE

QD

DELAY DATE

21OCT

14.) Make the entry to ignore the PNR and remove it from queue.Ans:- QN

15.) Make an entry to determine what date it will be in 254 days.Ans:- DD/254

16.) Make the entry to add 55 and 75 and then multiply the result by 7.Ans:- DF55#75*7

17.) Make the entry to go to the main AIS index.Ans:- GGAIS

18.) Make the difference b/w FXA and FXR?Ans:- FXA transaction code is used for display a list of lower fares.FXR transaction code is used for rebook to the lowest fare and do not create a TST.

19.) Make the difference b/w FXP and FXB?Ans:- FXP is used for itinerary pricing with TST creation.

FXB is used for to find the lowest fare for an itinerary, rebook the itinerary in the required class of service, and store this fare in a TST

20.) Sign out from the System.

Ans:-

TRANSACTION CODE

JO"*"

*