Specialized CRM for truck and commercial vehicle dealerships

DealerPoint

Development and implementation of a

specialized CRM for truck and commercial vehicle

dealerships

DealerPoint is:

Optimization of sales processes and customer

service

Our work has already helped more than 250 dealers to increase the vehicle and maintenance service sales, adapt their business to market fluctuations.

What problems do we solve:

Lack of control over the managers at the stage of the customer search and commercial offer confirmation.

Fragmented customer base.

The loss of customer base when the manager is dismissed.

The lack of history of the commercial offers and contacts with the client.

The lack of accurate reports on the number of customers found, of the commercial offers sent, of the appointments and meetings, letters, phone calls and their results registered.

How DealerPoint preserves customers

DealerPoint automatically creates a report on the number of the customers registered. The manager can not remove customer data or unload it from the system himself. Customer database with comments and events remains in the dealer`s database.

The manager inserts the information for each contact into the CRM: - Information about the buyer - Contact data of the decision-maker - Need assessment results - Comments - Business plan and the results of negotiations - Schedules further events

How DealerPoint controls managers:

Each incoming and outgoing calls of the manager is registered in CRM:

The personal customer card with the following information is automatically created:

- The fact of a call - The comments of a manager - Date And time of call - A Conversation recording is also attached to the card

Synchronizing CRM with managers` e-mail allows managers to track the history of correspondence with potential customers directly from the customer cards. CRM will take care of each E-mail so that none of them remains unanswered.

The editing tool and the history of commercial offers

Create high-quality commercial offers and send them to your customrs in a few clicks using the convenient editing tools.

Each change in the document will automatically be recorded in the commercial offer history.

You can always keep track of what changes have been made to your customers` offer during the negotiation.

DealerPoint is always at hand

Control planning and performance of the meetings of your managers with the potential buyers.

Ability to work with mobile devices will allow the manager directly at the meeting: - clarify the needs - change the commercial offer - print the contract

Reports and Control

Make decisions based on accurate data on the work of yor employees.

CRM DealerPoint gives you the daily chance to estimate:

The number of "cold" calls made by themanagers Number of incoming calls to the managers The number of new potential customers The number of commercial offers sent to potential customers The number of meetings appointed and held with clients The amount of overdue contacts The number and causes of failures

Value of DEALERPOINT

Productive marketing

High yield business

Predictable service

Fast leasing

Profitable Trade-in

Communication simplicity

Controlled sells

DealerPoint

Well-timed logistics

DEALERPOINT features and capabilities

IP Telephony

Company-widemobile telephony (NEW)

E-mailing history Dealer website

Other services

Commercial offers

DealerPoint

Accounting software integration

Cases:LLC “Megacar” It was revealed, that: - Managers spend half of the time to create a commercial offer - Phoned insufficient number of new contacts - Didn`t work with old customers who seemed not enough interesting to them

What has been done: CRM helped to reduce the time to create commercial offers to keep it for the cold calls Formed a daily plan manual dialing and sending new contacts Rang, and returned to work the old, abandoned customers

The result of the CRM DealerPoint implementation:

- The working process of the managers was changed - 5 additional deals concluded with the previously abandoned clients, bringing the total profit of

10 000 USD (the cost of 5 years CRM ownership) - 27 new promising contacts were made by each manager

LLC “TransCargo”

The situation before the CRM implementation: - Managers were hiding the fact of getting the agency fee from leasing companies - They transferred the customer database to other dealerships, including dealers of other brands for the personal benefit - After the dismissal of the manager the customer base was lost

What was done: - Corporate Mobile telephony was integrated with CRM - Sales Director listened to the call history of all cases of agent`s commission absence from leasing companies

The result of the introduction: - Increased deals with agent`s commission payments to the dealership +63% - One manager was fired for “reselling” the customer data to competitors - The entire customer database of the dismissed manager was handed to a new manager without loss of information

Cases:

Price & Conditions

Number of users - unlimited Teaching is held on-line of all the employees Support is provided by phone, Skype, email Upgrading to new versions is included Integration with IT service dealers and distributors is included

The license cost is $ 0 The subscription fee is 200 $ per month

DealerPoint

Contact us to set the convenient date and time for the demonstration!

www.dealerpoint.biz

Try the multifunctional CRM DealerPoint for Free!

DealerPoint