Criteria 2021 - 2025 (Catalogue de critres en anglais)
27
Criteria 2021–2025
Transcript of Criteria 2021 - 2025 (Catalogue de critres en anglais)
Criteria2021 – 2025
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4
5
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7
26
Introduction
Basic categories
System
Explanatory notes
CriteriaGeneral Hotel InformationReception and ServicesRoomsGastronomyEvent Facilities (MICE)LeisureQuality and Online Activities
Evaluation scale
2Criteria 2021– 2025
Swiss Hotel Classification by HotellerieSuisseIn as early as 1979, HotellerieSuisse introduced a classification system for hotels operating in Switzerland. Since then, this classification system has been regularly adapted to meet the changing needs of guests and continuously improved. The criteria that apply to this catalogue were revised in 2019/20 and apply for the period from 2021 to 2025.
Co-founding the Hotelstars Union in 2009 was the first step towards harmonising hotel classification within Europe. Achievements in the way of quality assurance within the Swiss hotel classification system were retained and are considered complementary foundations. This so-called “Swiss Finish” also includes safety requirements and an assessment of condition, which are in addition to the different category requirements in the various basic categories.
Furthermore, in 2011, HotellerieSuisse introduced a new basic category without stars – the “Swiss Lodge” category (the Swiss Lodge require-ments are integrated in this criteria catalogue). And since 2019, it has been possible to classify Serviced Apartments in the star categories in addition to hotels. The Swiss classification system thus gives customers the greatest possible level of transparency and comparability (the requirements for Serviced Apartments must be taken from the separate criteria catalogue: www.hotelleriesuisse.ch/Services and Support/Classification/Serviced Apartments category).
HotellerieSuisse offers various specialist categories as a supplementary tool for targeted market positioning. The requirements for these special-ist categories are tailored to the corresponding guest segment and assist the hotel with marketing activities (requirements are to be taken from the separate criteria catalogues: www.hotelleriesuisse.ch/Services and Support/Classification/Specialist Categories).
The classification of hotels, the specialist categories, the Swiss Lodge category and the classification options for Serviced Apartments together form the foundations of HotellerieSuisse’s “House of Classification”.
Hotelstars UnionUnder the auspices of HOTREC – the umbrella organisation of national trade associations representing hotels, restaurants and cafés in Europe – HotellerieSuisse, together with the hotel associations in Germany, the Netherlands, Austria, Sweden, the Czech Republic and Hungary, founded the Hotelstars Union in 2009.
The goal of the Hotelstars Union is to provide transparency to guests through the use of a collective, harmonised classification system. The harmonised criteria catalogue is currently being used in 17 countries (further information: www.hotelstars.eu).
Introduction
3Criteria 2021– 2025
Basic categoriesThis catalogue lists all of the criteria for the classification of a hotel into one of the basic categories.
Under the basic categories, a hotel can obtain classification as a 1-star to a 5-star hotel or Swiss Lodge.
In addition, the best-in-class in each star category are given the addi-tional designation of Superior. This distinction (Superior) applies to the 1-star to 5-star hotels.
The designation Hotel Garni is used for businesses which do not have a restaurant. This distinction (Garni) applies to the basic categories of between 1-star and 4-star and Swiss Lodge.
Basic Category Superior Garni
The leading definitions for each category. The individual basic categories and the additional distinction of “Superior” are based upon the general impression (criterion no. 3), in accordance with the following definitions:
Swiss LodgeThe general impression of the hotel is sufficient for simple requirements.In particular, furnishing and equipment are appropriate and maintained.
1-Star HotelThe general impression of the hotel is sufficient for simple requirements.In particular, furnishing and equipment are appropriate and maintained.
2-Star HotelThe general impression of the hotel is sufficient for medium requirements.In particular, furnishing and equipment are maintained and harmonised.
3-Star HotelThe general impression of the hotel is sufficient for elevated requirements. In particular, furnishing and equipment are consistent in form and colour. The general impression is that of elevated comfort.
4-Star HotelThe general impression of the hotel is sufficient for high requirements. In particular, furnishing and equipment are high quality and offer first-class comfort. The overall appearance is con- sistent in form, colour and materials.
5-Star HotelThe general impression of the hotel is sufficient for highest requirements. In particular, furnishing and equipment are luxurious and offer highest comfort. The overall appearance is consistent in form, colour and materials.
Superior HotelThese businesses offer an especially high level of service, as well as an above-aver-age degree of operational maintenance, and they exceed the general impression expected in their category.
4Criteria 2021– 2025
System
The Swiss hotel classification system evaluates hotels in accordance with the following three areas:
1. Safety (separate catalogue for applicants)2. Evaluation of condition (separate catalogue/checklist for the auditors
of the Swiss hotel classification)3. Criteria/standards (existing catalogue for applicants)
In order for a business to be classified, it must meet all of the minimum requirements of the relevant category in these three areas.
Validity of classificationThe classification shall apply for a period of three years from its being awarded.When any revised criteria is carried out, then the business remains classi- fied according to the previously valid criteria until expiry of the validity term at the latest. Thus, until a classification procedure is carried out in accordance with new regulations, the business is per mitted to use the guarantee badge valid up to that point.
Assistance from the Swiss Hotel Classification divisionA test classification (self-assessment) can be conducted by interested parties online. Questions concerning the interpretation of standards and other offers, should be addressed to the division:
HotellerieSuisseSwiss Hotel ClassificationT 031 370 41 [email protected]
The Swiss Hotel Classification system offer includes additional services like:– Advisory services (planning certainty in order to achieve the desired
star or specialist category and identify opportunities and gaps)– Service Quality Insight (auditing the service/product quality outside
of the regular classification audit)– Barrier-free access in the hotel industry (checking the relevant
criteria)
These services are provided by experts on the Swiss Hotel Classification system. More information on this topic is available at: www.hotelleriesuisse.ch/Service and support/Classification.
5Criteria 2021– 2025
Explanatory notes
Minimum criteriaAn “M” in a column means that this criterion must be fulfilled as a mini- mum prerequisite to comply with the corresponding category.
Optional criteriaIf a criterion does not represent the minimum requirement for the corresponding category, then any other points or further points which are missing may be gained by means of voluntary compliance with this criterion.
Point calculation (minimum and optional criteria)For each criterion reached, the corresponding score is credited. In respect of criteria which are interconnected by a grey bar, only one respective option can be selected (no accumulation of points possible).
Minimum scoreIn addition to the minimum criteria, a minimum score must be achieved in each category (see rating scale on page 26). This is reached by meet-ing optional criteria in addition to the points attained by fulfilling the minimum criteria. The hotelier is free to choose the optional criteria.
Those accommodation businesses which have achieved the designation of Superior achieve the minimum score for the next highest star cate-gory, but without having to meet that category’s minimum criteria.
Those accommodation businesses which have achieved the designa- tion of Garni achieve a minimum score which is reduced by 20 points in the star categories permissible for this purpose (1-star to 4-star and Swiss Lodge). This is the case because the criteria in the “Food” category are not included in the permissible star categories mentioned above (criteria 202 to 208).
Final remarksThis criteria catalogue was approved at HotellerieSuisse’s Delegates’ Meeting on 26 November 2020 and applies with effect from 1 January 2021. The additional regulations, including the corresponding implemen-tation regulations, approved by HotellerieSuisse’s Delegates’ Meeting and Association Management must be recognised.
Other applicable regulations– Regulations on the Swiss Hotel Classification system and the use of
the corresponding guarantee badge (incl. enclosures)– Procedural rules on the Swiss Hotel Classification system
(incl. enclosures)
Publication guidelinesThe publication guidelines regulate the proper use of figurative marks of the Swiss Hotel Classification system (visualisation of the guarantee badge) in the various marketing channels.
See www.hotelleriesuisse.ch/Services and support/Classification.
6Criteria 2021– 2025
Gen
era
l Hot
el In
fo
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
Cle
an
lines
s/
Hyg
ien
e1
Cle
an
lines
s a
nd
hyg
ien
e a
re p
rere
qu
isit
es a
s b
asi
c co
nd
itio
ns
in a
ll ca
teg
ori
es 1
–M
MM
MM
M
Pre
serv
ati
on
con
dit
ion
2A
ll m
ech
an
ism
s a
nd
eq
uip
men
t a
re f
un
ctio
na
l an
d in
fa
ult
less
co
nd
itio
n–
MM
MM
MM
Gen
era
l im
pre
ssio
n3
The
gen
era
l im
pre
ssio
n o
f th
e h
ote
l is
suff
icie
nt
for
req
uir
emen
ts–
sim
ple
2si
mp
le 2
med
ium
3el
eva
ted
4h
igh
5h
igh
est 6
Sta
ff4
All
serv
ices
mu
st b
e p
rovi
ded
by
com
pet
ent
an
d id
enti
fia
ble
sta
ff–
MM
MM
MM
5B
ilin
gu
al s
taff
3M
MM
M
Ca
r Pa
rk6
Park
ing
dir
ectl
y a
t th
e h
ote
l3
7Pa
rkin
g p
ossi
bili
ties
fo
r b
uss
es3
8G
ara
ge
5
9C
ha
rgin
g s
tati
on
fo
r el
ectr
ic c
ars
10
10D
edic
ate
d c
ha
rgin
g s
tati
on
fo
r el
ectr
ic b
icyc
les
or
oth
er t
ypes
of
elec
tric
tra
nsp
ort
3
Oth
ers
11M
in.
50%
of
the
roo
ms
wit
h b
alc
on
y o
r te
rra
ce5
12El
eva
tor 7
10M
M
Faci
litie
s fo
r d
isa
ble
d p
erso
ns 8
13B
arr
ier-
free
acc
essi
bili
ty –
Wh
eelc
ha
ir o
r a
ssis
tan
ce5
14B
arr
ier-
free
acc
essi
bili
ty –
Ele
ctro
nic
wh
eelc
ha
ir10
15B
arr
ier-
free
acc
essi
bili
ty –
Blin
d o
r vi
sua
lly im
pa
ired
5
16B
arr
ier-
free
acc
essi
bili
ty –
Dea
f o
r h
eari
ng
imp
air
ed5
1 In
tim
es o
f p
an
dem
ic c
risi
s, s
pec
ial
ob
liga
tio
ns
ma
y a
pp
ly w
ith
reg
ard
to
cle
an
ing
an
d h
ygie
ne
mea
sure
s.
Co
mp
lian
ce w
ith
leg
al r
equ
irem
ents
a
nd
/or
na
tio
na
l reg
ula
tio
ns
in t
his
re
spec
t m
ay
over
rid
e ce
rta
in H
SU
crit
eria
un
til f
urt
her
no
tice
.
2 In
pa
rtic
ula
r, f
urn
ish
ing
an
d
equ
ipm
ent
are
ap
pro
pri
ate
an
d
ma
inta
ined
.
3 In
pa
rtic
ula
r, f
urn
ish
ing
an
d
equ
ipm
ent
are
ma
inta
ined
an
d
ha
rmo
niz
ed.
4 In
pa
rtic
ula
r, f
urn
ish
ing
an
d e
qu
ip-
men
t a
re c
on
sist
ent
in f
orm
an
d
colo
ur.
Th
e g
ener
al i
mp
ress
ion
is
tha
t of
ele
vate
d c
om
fort
.
5 In
pa
rtic
ula
r, f
urn
ish
ing
an
d e
qu
ip-
men
t a
re h
igh
-qu
alit
y a
nd
off
er
firs
t-cl
ass
co
mfo
rt.
The
over
all
ap
pea
ran
ce is
co
nsi
sten
t in
fo
rm,
colo
ur
an
d m
ate
ria
ls.
6 In
pa
rtic
ula
r, f
urn
ish
ing
an
d e
qu
ip-
men
t a
re lu
xuri
ou
s a
nd
off
er h
igh
est
com
fort
. Th
e ov
era
ll a
pp
eara
nce
is
con
sist
ent
in f
orm
, co
lou
r, a
nd
m
ate
ria
ls.
7 Fo
r h
ote
ls w
ith
mo
re t
ha
n t
hre
e fl
oo
rs (
incl
. g
rou
nd
flo
or)
.
8 A
cco
rdin
g t
o n
ati
on
al r
egu
lati
on
s.
7Criteria 2021– 2025
Rec
epti
on a
nd
Ser
vice
s
Rec
epti
on a
rea
17D
esig
na
ted
(d
esig
ned
an
d s
ign
alle
d)
are
a o
r d
esk
secu
rin
g p
riva
cy1
MM
MM
MM
18Se
pa
rate
an
d d
esig
na
ted
rec
epti
on
are
a o
r d
esk
secu
rin
g p
riva
cy3
19Lo
un
ge
suit
e 9 in
th
e re
cep
tio
n a
rea
3M
20Lo
bb
y 9 w
ith
sea
ts a
nd
bev
era
ge
serv
ice
5M
M
21R
ecep
tio
n h
all 9
wit
h s
ever
al s
eats
an
d b
ever
ag
e se
rvic
e10
22R
ecep
tio
n s
ervi
ce,
ava
ilab
le f
or
dig
ita
l co
mm
un
ica
tio
n o
r p
ho
ne
calls
24
ho
urs
1M
MM
2310
ho
urs
sta
ffed
rec
epti
on
ser
vice
, a
vaila
ble
fo
r d
igit
al c
om
mu
nic
a-
tio
n o
r p
ho
ne
calls
24
ho
urs
7M
2416
ho
urs
sta
ffed
rec
epti
on
ser
vice
, p
hys
ica
lly a
vaila
ble
fo
r d
igit
al
com
mu
nic
ati
on
or
ph
on
e ca
lls 2
4 h
ou
rs10
M
2524
ho
urs
sta
ffed
rec
epti
on
ser
vice
, p
hys
ica
lly a
vaila
ble
fo
r d
igit
al
com
mu
nic
ati
on
or
ph
on
e ca
lls 2
4 h
ou
rs15
M
26Se
lf-c
hec
k-in
fa
cilit
y/se
rvic
e3
27Se
lf-c
hec
k-o
ut
faci
lity/
serv
ice
3
28V
ale
t p
ark
ing
ser
vice
10M
29D
oo
rma
n (
sep
ara
te p
erso
nn
el)
15
30C
on
cier
ge/
Gu
est
rela
tio
n m
an
ag
er (
sep
ara
te p
erso
nn
el)
15M
31Pa
ge
boy
s (s
epa
rate
per
son
nel
)15
32Lu
gg
ag
e se
rvic
e o
n d
ema
nd
5M
M
33Lu
gg
ag
e se
rvic
e10
M
34Se
cure
left
-lu
gg
ag
e se
rvic
e fo
r g
ues
ts5
MM
M
9 C
rite
ria
19
to 2
1 d
iffe
r in
siz
e a
nd
se
nti
ence
inte
rpre
tati
on
(fr
om
sm
all
to b
ig,
fro
m ju
st a
sea
tin
g c
orn
er t
o a
rep
rese
nta
tive
ha
ll).
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
8Criteria 2021– 2025
Rec
epti
on a
nd
Ser
vice
s
Cle
an
ing
of
room
s/ch
an
ge
of la
un
dry
35D
aily
ro
om
cle
an
ing
101
MM
MM
M
36D
aily
ch
an
ge
of t
owel
s o
n d
ema
nd
1M
MM
MM
37C
ha
ng
e of
bed
lin
en a
t le
ast
on
ce a
wee
k 10
1M
MM
M
38C
ha
ng
e of
bed
lin
en a
t le
ast
tw
ice
a w
eek
103
MM
39D
aily
ch
an
ge
of b
ed li
nen
on
dem
an
d3
MM
Lau
nd
ry a
nd
ir
onin
g s
ervi
ce40
Iro
nin
g s
ervi
ce (
retu
rn w
ith
in 1
ho
ur)
3M
41La
un
dry
an
d ir
on
ing
ser
vice
(re
turn
as
ag
reed
, la
un
dry
ba
g p
rovi
ded
)1
M
42C
hem
ica
l cle
an
ing
/dry
cle
an
ing
or
lau
nd
ry a
nd
iro
nin
g s
ervi
ce
(del
iver
y b
efo
re 9
a.m
., r
etu
rn a
s a
gre
ed –
wee
ken
d e
xclu
ded
, la
un
dry
ba
g p
rovi
ded
)7
MM
Paym
ent
43C
ash
less
pa
ymen
t1
MM
MM
MM
Mis
cella
neo
us
44
Um
bre
lla a
t th
e re
cep
tio
n o
r in
th
e ro
om
3M
MM
45U
p-t
o-d
ate
med
ia in
th
e ro
om
(p
rin
ted
or
dig
ita
l) 11
3M
46Se
win
g s
ervi
ce3
M
47Se
win
g k
it o
n d
ema
nd
1M
MM
48Se
win
g k
it in
th
e ro
om
3M
49Sh
oe
po
lish
ing
ma
chin
e in
th
e h
ote
l5
M 12
M
50Sh
oe
po
lish
ing
ser
vice
5M
12M
51Sh
oe
po
lish
ing
kit
on
dem
an
d1
MM
M
52Sh
oe
po
lish
ing
kit
in t
he
roo
m3
M
10 W
ith
th
e o
pti
on
of
op
tin
g-o
ut.
11 N
ewsp
ap
ers,
sm
art
TV,
ta
ble
ts e
tc.
12 E
ith
er a
sh
oe
po
lish
ing
ma
chin
e in
th
e
ho
tel (
see
no.
49)
or
a s
ho
e p
olis
hin
g s
ervi
ce
(see
no.
50)
ca
n b
e of
fere
d.
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
9Criteria 2021– 2025
Rec
epti
on a
nd
Ser
vice
s
Mis
cella
neo
us
53Sh
utt
le o
r lim
ou
sin
e se
rvic
e5
M
54O
ffer
of
san
ita
ry p
rod
uct
s o
n d
ema
nd
(a
t le
ast
to
oth
bru
sh,
too
th-
pa
ste,
sh
avi
ng
kit
, b
ath
/sh
ower
gel
)1
MM
MM
M
55Pe
rso
na
lized
gre
etin
g f
or
each
gu
est
wit
h f
low
ers
or
a p
rese
nt
in t
he
roo
m5
M
56A
cco
mp
an
yin
g t
he
gu
est
to t
he
roo
m o
n a
rriv
al
5
57Tu
rnd
own
ser
vice
13 in
th
e ev
enin
g a
s a
n a
dd
itio
na
l ro
om
ch
eck
7M
13
Als
o ca
lled
“Se
con
d s
ervi
ce”.
Ch
an
ge
of t
owel
s, r
emov
al o
f b
edsp
rea
d,
emp
tyin
g o
f w
ast
e p
ap
er b
ask
et,
etc.
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
10Criteria 2021– 2025
Roo
ms
Gen
era
l Ro
om In
fo58
Size
of
roo
ms
(in
cl.
ba
thro
om
) ≥
14 m
2 14
10
59Si
ze o
f ro
om
s (i
ncl
. b
ath
roo
m)
≥ 18
m2 1
415
60Si
ze o
f ro
om
s (i
ncl
. b
ath
roo
m)
≥ 22
m2 1
420
61Si
ze o
f ro
om
s (i
ncl
. b
ath
roo
m)
≥ 30
m2 1
425
62N
um
ber
of
suit
es 15
3 p
er s
uit
e,
ma
x. 9
M
(min
. 2)
Slee
pin
g c
omfo
rt6
3B
ed s
yste
m w
ith
a m
od
ern
an
d w
ell-
kep
t m
att
ress
of
at
lea
st 1
3 cm
161
MM
64
Bed
sys
tem
co
nsi
stin
g o
f a
n e
last
ic s
yste
m in
co
mb
ina
tio
n w
ith
a
mo
der
n a
nd
wel
l-ke
pt
ma
ttre
ss w
ith
an
ove
rall
hei
gh
t of
at
lea
st 16,
175
MM
M
65B
ed s
yste
m c
on
sist
ing
of
an
ela
stic
sys
tem
in c
om
bin
ati
on
wit
h a
m
od
ern
an
d w
ell-
kep
t m
att
ress
wit
h a
n o
vera
ll h
eig
ht
of a
t le
ast
22
cm
16, 17
7
66Er
go
no
mic
ally
ad
just
ab
le b
ed s
yste
m o
n d
ema
nd
3
Bed
wid
th 18
67.1
Sin
gle
bed
s m
in.
wid
th o
f 0.
80 m
191
67.2
Sin
gle
bed
s m
in.
wid
th o
f 0.
90 m
195
M
67.3
Sin
gle
bed
s m
in.
wid
th o
f 1.
00
m 19
10
67.4
Sin
gle
bed
s m
in.
wid
th o
f 1.
20 m
1915
14 I
f th
e h
ote
l ha
s a
lim
ited
nu
mb
er o
f ro
om
s (m
ax.
15%
) th
at
are
bel
ow
this
siz
e, t
he
gu
est
mu
st b
e in
form
ed
ab
ou
t th
is f
act
bef
ore
th
e a
cco
m-
mo
da
tio
n c
on
tra
ct is
ma
de.
15 N
o “J
un
ior
suit
es“.
Su
ites
co
nsi
st o
f a
t le
ast
tw
o se
pa
rate
ro
om
s; o
ne
of
wh
ich
is f
urn
ish
ed a
s a
bed
roo
m a
nd
o
ne
as
livin
g r
oo
m.
The
roo
ms
do
no
t n
eed
to
be
con
nec
ted
by
a d
oo
r;
an
op
enin
g is
su
ffic
ien
t. B
asi
cally
,
a h
olid
ay
fla
t in
a d
épen
da
nce
is
no
t co
nsi
der
ed a
su
ite.
In o
rder
to
ensu
re t
ha
t g
ues
ts c
an
ma
ke f
ull
use
of
the
ho
tel s
ervi
ces,
su
ites
m
ust
be
situ
ate
d in
th
e h
ote
l b
uild
ing
.
16 T
he
tota
l hei
gh
t of
th
e b
ed s
yste
m
is t
he
sum
of
ma
ttre
ss a
nd
sp
rin
g
syst
em (
e.g
. sl
att
ed f
ram
e).
17 T
he
ba
se o
f th
e sy
stem
ca
n b
e a
b
ox s
pri
ng
, a
sp
run
g s
latt
ed o
r a
ny
oth
er e
qu
iva
len
t sy
stem
.
18 I
f a
hot
el h
as
only
sin
gle
roo
ms
or
only
dou
ble
roo
ms,
th
e n
um
ber
of
poi
nts
for
th
e b
ed w
idth
will
be
dou
ble
d.
19 A
t th
e ti
me
of b
oo
kin
g t
he
gu
est
mu
st b
e in
form
ed,
if t
her
e a
re t
wo
sin
gle
bed
s in
th
e ro
om
inst
ead
of
a
do
ub
le b
ed o
r if
a s
ing
le b
ed is
b
oo
ked
as
a d
ou
ble
bed
. If
th
e h
ote
l h
as
a li
mit
ed n
um
ber
of
bed
s (m
ax.
15
%)
tha
t a
re b
elow
th
is w
idth
, th
e g
ues
t m
ust
be
info
rmed
ab
ou
t th
is
fact
bef
ore
th
e a
cco
mm
od
ati
on
co
ntr
act
is m
ad
e.
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
11Criteria 2021– 2025
Roo
ms
Bed
wid
th 18
68.
1D
ou
ble
bed
s m
in.
wid
th o
f 1.
40 m
191
68.
2D
ou
ble
bed
s m
in.
wid
th o
f 1.
60 m
195
68.
3D
ou
ble
bed
s m
in.
wid
th o
f 1.
80 m
1910
M
68.
4D
ou
ble
bed
s m
in.
wid
th o
f 2.
00
m 19
15
Bed
len
gth
69.1
Bed
s m
in.
len
gth
of
1.90
m1
69.2
Bed
s m
in.
len
gth
of
2.0
0 m
5M
69.3
Bed
s m
in.
len
gth
of
2.10
m10
69.4
Bed
s m
in.
len
gth
of
2.20
m15
Roo
m e
qu
ipm
ent
70C
rib
on
dem
an
d1
71H
ygie
nic
cov
ers
for
ma
ttre
sses
20 (
“en
casi
ng
s”)
10
72N
ew a
cqu
isit
ion
of
ma
ttre
sses
ma
x. 5
yea
rs a
go
10
73A
nn
ua
l la
un
dry
or
tho
rou
gh
cle
an
ing
of
ma
ttre
sses
2110
74A
llerg
y fr
ien
dly
bed
lin
en a
nd
bed
inle
ts a
vaila
ble
on
dem
an
d 22
3
75M
od
ern
an
d w
ell-
kep
t b
lan
ket
1M
MM
MM
M
76A
dd
itio
na
l bla
nke
t o
n d
ema
nd
1M
MM
77M
od
ern
an
d w
ell-
kep
t p
illow
1M
MM
MM
M
78H
ygie
nic
cov
ers
for
pill
ows
(“en
casi
ng
s”)
7
79A
nn
ua
l pill
ow c
lea
nin
g a
nd
/or
ren
ewa
l of
pill
ows
1M
MM
MM
80A
dd
itio
na
l usa
ble
, n
on
-dec
ora
tive
pill
ow o
n d
ema
nd
1M
MM
18 I
f a
hot
el h
as
only
sin
gle
roo
ms
or
only
dou
ble
roo
ms,
th
e n
um
ber
of
poi
nts
for
th
e b
ed w
idth
will
be
dou
ble
d.
19 A
t th
e ti
me
of b
oo
kin
g t
he
gu
est
mu
st b
e in
form
ed,
if t
her
e a
re t
wo
sin
gle
bed
s in
th
e ro
om
inst
ead
of
a d
ou
ble
bed
or
if a
sin
gle
bed
is
bo
oke
d a
s a
do
ub
le b
ed.
If t
he
ho
tel
ha
s a
lim
ited
nu
mb
er o
f b
eds
(ma
x.
15%
) th
at
are
bel
ow t
his
wid
th,
the
gu
est
mu
st b
e in
form
ed a
bo
ut
this
fa
ct b
efo
re t
he
acc
om
mo
da
tio
n
con
tra
ct is
ma
de.
20 A
sim
ple
mo
lleto
n m
att
ress
pa
d
is n
ot
acc
epte
d.
Bu
t a
(ch
emo
- th
erm
ally
) w
ash
ab
le,
bre
ath
ab
le,
bed
cove
r fr
ee f
rom
mit
es a
nd
th
eir
excr
emen
ts,
ma
de
of c
ott
on
or
syn
thet
ic m
ate
ria
ls t
ha
t is
op
ened
a
t th
e b
ott
om
sid
e w
ill f
ulf
il th
is
crit
erio
n.
21 T
his
cri
teri
on
is f
ulf
illed
, if
th
ere
is
no
resi
du
al m
oist
nes
s, t
he
mit
es
are
kill
ed a
nd
th
eir
gro
wth
is
elim
ina
ted
.
22 A
llerg
y-fr
ien
dly
sh
ou
ld n
ot
be
con
fuse
d w
ith
alle
rgy-
free
. A
llerg
ic
pill
ows,
bla
nke
ts a
nd
bed
lin
en
sho
uld
be
con
firm
ed b
y a
cer
tifi
-ca
te.
The
inla
ys a
nd
cov
ers
of t
he
bed
lin
en s
ho
uld
als
o d
o w
ith
ou
t fe
ath
ers
an
d d
own
.
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
12Criteria 2021– 2025
Roo
ms
Roo
m e
qu
ipm
ent
81Tw
o u
sab
le,
no
n-d
eco
rati
ve p
illow
s p
er p
erso
n5
M
82P
illow
men
u w
ith
a c
hoi
ce o
f d
iffe
ren
t ty
pes
5M
M
83Po
ssib
ility
to
da
rken
th
e ro
om
(e.
g.
curt
ain
)1
MM
MM
M
84
Poss
ibili
ty t
o co
mp
lete
ly d
ark
en t
he
roo
m (
e. g
. sh
utt
er o
r b
lack
ou
t cu
rta
in)
5M
85Sh
eer
curt
ain
/scr
een
/blin
ds
or
equ
iva
len
t3
86W
ash
ab
le b
edsi
de
carp
et3
87W
ake
-up
ser
vice
1M
MM
MM
88A
deq
ua
te w
ard
rob
e o
r cl
oth
es n
ich
e1
MM
MM
M
89Li
nen
sh
elve
s1
MM
MM
90A
deq
ua
te n
um
ber
of
ha
ng
ers 2
31
MM
M
91A
deq
ua
te n
um
ber
of
ha
ng
ers
of d
iffe
ren
t ty
pes
3M
M
92Se
pa
rate
clo
thin
g h
oo
k1
MM
MM
MM
931
sea
tin
g a
cco
mm
od
ati
on
1M
MM
941
sea
tin
g a
cco
mm
od
ati
on
per
per
son
3M
MM
951
com
fort
ab
le s
eati
ng
acc
om
mo
da
tio
n (
up
ho
lste
red
ch
air
/co
uch
) w
ith
sid
e ta
ble
/tra
y7
MM
961
ad
dit
ion
al c
om
fort
ab
le u
ph
ols
tere
d c
ha
ir o
r lo
vese
at
in d
ou
ble
ro
om
s o
r su
ites
7M
97Ta
ble
, d
esk
top
or
sim
ilar
wo
rk s
tati
on
1M
MM
98Ta
ble
, d
esk
top
or
sim
ilar
wo
rk s
tati
on
wit
h a
fre
e m
in.
wo
rkin
g
spa
ce o
f 0.
4 m
2, a
cces
s to
pow
er s
ock
et a
nd
ad
equ
ate
lig
hti
ng
245
MM
M
99Ta
ble
, d
esk
top
or
sim
ilar
wo
rk s
tati
on
wit
h a
fre
e m
in.
wo
rkin
g
spa
ce o
f 0.
6 m
2, a
cces
s to
pow
er s
ock
et a
nd
ad
equ
ate
lig
hti
ng
247
23 S
imp
le w
ired
ha
ng
ers
do
not
fu
lfil
this
cri
teri
on.
24 P
ower
soc
kets
mu
st b
e a
vaila
ble
an
d
not
use
d b
y ot
her
sta
tion
ary
item
s.
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
13Criteria 2021– 2025
Roo
ms
Roo
m e
qu
ipm
ent
100
Bed
sid
e ta
ble
/tra
y1
MM
M
101
Acc
essi
ble
pow
er s
ock
et in
th
e ro
om
241
MM
MM
MM
102
Ad
dit
ion
al a
cces
sib
le p
ower
so
cket
nex
t to
th
e ta
ble
/des
k o
r
des
k to
p 24
3
103
Ad
dit
ion
al a
cces
sib
le p
ower
so
cket
nex
t to
th
e b
ed 24
3M
MM
104
Cen
tra
l lig
ht
swit
ch f
or
the
enti
re r
oo
m li
gh
t3
105
Bed
sid
e lig
ht
swit
ch f
or
the
enti
re r
oo
m li
gh
t3
106
Nig
ht
ligh
t1
107
Ad
equ
ate
ro
om
lig
hti
ng
1M
MM
MM
M
108
Rea
din
g li
gh
t n
ext
to t
he
bed
3M
MM
M
109
Dre
ssin
g m
irro
r1
MM
M
110
Ad
equ
ate
pla
ce o
r ra
ck t
o p
ut
the
lug
ga
ge/
suit
case
5
MM
M
111
Wa
step
ap
er b
ask
et1
MM
MM
Safe
keep
ing
112
Safe
keep
ing
fa
cilit
ies
(e. g
. a
t th
e re
cep
tio
n)1
MM
113
Cen
tra
l sa
fe (
e. g
. a
t th
e re
cep
tio
n)3
M 25
M 25
M
114
Safe
in t
he
roo
m5
M
115
Safe
wit
h in
teg
rate
d p
ower
so
cket
in t
he
roo
m7
Noi
se c
ontr
ol/
air
con
dit
ion
ing
116
Ad
equ
ate
noi
se p
rote
ctio
n (
win
dow
s)7
117
Sou
nd
-ab
sorb
ing
do
ors
or
do
ub
le d
oo
rs10
118
Ro
om
s w
ith
cen
tra
lly a
dju
sta
ble
air
co
nd
itio
nin
g7
119
Ro
om
s w
ith
ind
ivid
ua
lly a
dju
sta
ble
air
co
nd
itio
nin
g10
120
Air
co
nd
itio
nin
g in
pu
blic
gu
est
are
as
(res
tau
ran
t, lo
bb
y, e
ntr
an
ce
ha
ll, b
rea
kfa
st r
oo
m)
10
121
Ha
rmo
nio
us
atm
osp
her
e in
pu
blic
are
as
(lig
ht,
sm
ell,
mu
sic,
co
lou
r, e
tc.)
1
25 O
r a
sa
fe in
th
e ro
om
(se
e n
o. 1
14).
24 P
ower
soc
kets
mu
st b
e a
vaila
ble
an
d
not
use
d b
y ot
her
sta
tion
ary
item
s.
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
14Criteria 2021– 2025
Roo
ms
Ente
rta
inm
ent
elec
tron
ics
122
Au
dio
or
mu
ltim
edia
en
tert
ain
men
t 26
5M
MM
123
Fixe
d e
lect
ron
ic m
edia
in t
he
ba
thro
om
3
124
TV s
ervi
ces
wit
h m
on
ito
r in
a s
ize
ap
pro
pri
ate
fo
r th
e ro
om
wit
h a
re
mo
te f
un
ctio
n1
MM
MM
M
125
Ad
dit
ion
al T
V s
ervi
ces
wit
h m
on
ito
r in
su
ites
in a
siz
e a
pp
rop
ria
te f
or
the
roo
m3
126
Inte
rna
tio
na
l TV
ch
an
nel
s a
vaila
ble
5M
M
127
Inte
rna
tio
na
l pow
er a
da
pte
r p
lug
on
dem
an
d3
MM
128
Ch
arg
ing
sta
tio
n (
for
mu
ltip
le e
lect
ron
ic d
evic
es)
an
d/o
r d
iffe
ren
t a
da
pte
rs o
n d
ema
nd
1M
MM
Tele
com
mu
nic
ati
ons
129
Dev
ice
for
inte
rna
l an
d e
xter
na
l co
mm
un
ica
tio
n (
verb
al)
on
dem
an
d
wit
h a
n in
stru
ctio
n m
an
ua
l (p
rin
ted
or
dig
ita
l) 27
5M
M
130
Dev
ice
for
inte
rna
l an
d e
xter
na
l co
mm
un
ica
tio
n (
verb
al)
in t
he
roo
m
wit
h a
bili
ng
ua
l in
stru
ctio
n m
an
ua
l (p
rin
ted
or
dig
ita
l)10
M
131
WIF
I in
tern
et a
cces
s in
th
e p
ub
lic a
rea
s a
nd
in t
he
roo
ms
1M
MM
MM
132
Secu
re in
tern
et c
on
nec
tio
n (
LAN
, V
PN
or
equ
iva
len
t)5
133
Pri
vate
an
d s
ecu
re p
rin
tin
g o
pti
on
on
dem
an
d1
MM
134
Inte
rnet
dev
ice
in t
he
roo
m o
n d
ema
nd
1M
Mis
cella
neo
us
135
Gu
est
dir
ecto
ry (
pri
nte
d o
r d
igit
al)
281
MM
M
136
Bili
ng
ua
l gu
est
dir
ecto
ry (
pri
nte
d o
r d
igit
al)
5M
MM
137
Reg
ion
al i
nfo
rma
tio
n m
ate
ria
l ava
ilab
le (
pri
nte
d o
r d
igit
al)
1M
MM
MM
138
Wri
tin
g u
ten
sils
an
d n
ote
pa
d1
MM
M
139
Co
rres
po
nd
ence
fo
lder
1
140
Tro
use
r p
ress
3
26 E
nte
rta
inm
ent
opti
ons
ma
y in
clu
de
rad
io r
ecep
tion
, sep
ara
te p
laye
rs o
r st
rea
min
g s
ervi
ces.
27 T
he
gu
est
mu
st b
e in
form
ed a
bo
ut
this
off
er d
uri
ng
th
e ch
eck-
in;
a
dis
pla
y, e
tc.
is a
ccep
ted
.
28 T
he
gu
est
dir
ecto
ry in
clu
des
at
lea
st
the
bre
akf
ast
tim
e, t
he
chec
k-o
ut
tim
e, a
nd
th
e o
pen
ing
ho
urs
of
ho
tel
faci
litie
s.
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
15Criteria 2021– 2025
Roo
ms
Mis
cella
neo
us
141
Iro
n a
nd
iro
nin
g b
oa
rd o
n d
ema
nd
or
iro
nin
g r
oo
m1
142
Iro
n a
nd
iro
nin
g b
oa
rd in
th
e ro
om
3
143
Sho
eho
rn in
th
e ro
om
1M
M
144
Do
or
view
er3
145
Ad
dit
ion
al l
ock
ing
mec
ha
nis
m a
t th
e ro
om
’s d
oo
r1
Gen
era
l Ba
thro
om
Info
146
Ba
thro
om
/Sa
nit
ary
fa
cilit
ies
≥ 5
m2 2
910
147
Ba
thro
om
/Sa
nit
ary
fa
cilit
ies
≥ 7.
5 m
2 29
15
148
100%
of
the
roo
ms
wit
h s
how
er/W
C o
r b
ath
tu
b/W
C1
M 30
M 30
MM
M
149
100%
of
the
roo
ms
wit
h s
how
er/W
C o
r b
ath
tu
b/W
C a
nd
th
ere
of
50%
of
the
roo
ms
wit
h b
ath
tu
b a
nd
sep
ara
te s
how
er c
ub
icle
10
150
30%
of
the
roo
ms
wit
h t
oile
t se
pa
rate
ly5
151
Show
er w
ith
cu
rta
in o
r eq
uiv
ale
nt
sep
ara
tio
ns
1M
MM
MM
M
152
Show
er w
ith
scr
een
5
153
Wa
sh b
asi
n1
MM
MM
MM
154
Twin
wa
sh b
asi
n in
do
ub
le r
oo
ms
an
d s
uit
es5
155
Wa
sha
ble
ba
th m
at
1M
MM
156
Ad
equ
ate
lig
hti
ng
at
the
wa
shb
asi
n1
MM
MM
MM
157
Perm
an
ent
or
rem
ova
ble
an
ti-s
lip a
pp
lian
ce in
sh
ower
an
d b
ath
tub
1
158
Safe
ty h
an
dle
s3
159
Mir
ror
1M
MM
MM
M
160
Acc
essi
ble
pow
er s
ock
et n
ear
the
mir
ror
1M
MM
MM
M
29 I
f th
e h
otel
ha
s a
lim
ited
nu
mb
er o
f b
ath
room
s (m
ax.
15%
) th
at
are
b
elow
th
is s
ize,
th
e g
ues
t m
ust
be
info
rmed
ab
out
this
fa
ct b
efor
e th
e a
ccom
mod
ati
on c
ontr
act
is m
ad
e.
30 I
f u
p t
o 15
% o
f th
e h
ote
l’s r
oo
ms
are
n
ot
equ
ipp
ed w
ith
pri
vate
sh
ower
s/W
C b
ut
offe
r sh
are
d s
how
ers/
WC
in
stea
d,
the
gu
est
ha
s to
be
info
rmed
of
the
fact
th
at
the
roo
m
do
es n
ot
com
ply
wit
h t
he
usu
al
sta
nd
ard
bef
ore
th
e a
cco
mm
od
a-
tion
con
tra
ct is
ma
de.
Th
is e
xcep
tion
of
a 1
5% d
evia
tio
n is
no
t a
pp
lica
ble
to
new
bu
ildin
gs
pla
nn
ed a
fter
1.
1.20
20.
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
16Criteria 2021– 2025
Roo
ms
Gen
era
l Ba
thro
om
Info
161
Va
nit
y m
irro
r1
162
Flex
ible
va
nit
y m
irro
r3
MM
163
Lig
hte
d v
an
ity
mir
ror
1
164
Tow
el r
ails
or
tow
el h
oo
ks1
MM
MM
M
165
Hea
tin
g o
pti
on
in t
he
ba
thro
om
(e.
g.
hea
ted
tow
el r
ail)
5M
166
Sto
rag
e su
rfa
ce1
MM
M
167
Larg
e st
ora
ge
surf
ace
3M
M
168
Too
thb
rush
tu
mb
ler
1M
MM
169
Soa
p o
r b
od
y w
ash
at
the
wa
sh b
asi
n1
MM
MM
M
170
Bo
dy
wa
sh o
r sh
ower
gel
at
the
show
er/b
ath
tu
b1
MM
MM
171
Sha
mp
oo
311
MM
MM
172
Ad
dit
ion
al c
osm
etic
pro
du
cts
(e. g
. b
ath
ess
ence
, sh
ower
ca
p,
na
il fi
le,
Q-t
ips,
co
tto
n w
oo
l pa
ds,
bo
dy
loti
on)
1 p
er it
em,
ma
x. 3
MM
173
Faci
al t
issu
es3
MM
M
174
Toile
t p
ap
er in
res
erve
1M
MM
MM
M
175
1 h
an
d t
owel
per
per
son
1M
MM
M
176
1 b
ath
tow
el p
er p
erso
n1
MM
MM
M
177
Ba
thro
be
on
dem
an
d3
M
178
Ba
thro
be
5M
179
Slip
per
s o
n d
ema
nd
1M
180
Slip
per
s3
M
31 T
his
cri
teri
on
is c
on
sid
ered
as
ful-
fi
lled
, if
th
e b
ath
ess
ence
or
show
er
gel
is s
uit
ab
le a
s sh
am
po
o a
s w
ell,
a
nd
th
is is
ind
ica
ted
(o
n b
ott
le o
r d
isp
ense
r).
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
17Criteria 2021– 2025
Roo
ms
Gen
era
l Ba
thro
om
Info
181
Ha
ird
ryer
on
dem
an
d1
182
Ha
ird
ryer
3M
MM
183
Sto
ol i
n t
he
ba
thro
om
on
dem
an
d3
M
184
Ba
thro
om
sca
les
1
185
Wa
ste
bin
1M
MM
MM
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
18Criteria 2021– 2025
32 O
r M
inib
ar
(see
no.
189
).
33 O
r M
axi
ba
r (s
ee n
o. 1
90)
or
16 h
ou
rs
bev
era
ges
via
ro
om
ser
vice
(se
e
no.
191
).
34 O
r M
inib
ar
(see
no.
189
) o
r M
axi
ba
r (s
ee n
o. 1
90).
35 A
bev
era
ge
men
u c
ard
mu
st b
e a
vaila
ble
(p
rin
ted
or
dig
ita
l).
36 A
n e
xten
ded
bre
akf
ast
incl
ud
es a
t le
ast
on
e h
ot
bev
era
ge
(e. g
. co
ffee
o
r te
a),
a f
ruit
juic
e, s
elec
tio
n o
f fr
uit
s o
r fr
uit
sa
lad
, a
ch
oice
of
bre
ad
an
d r
olls
wit
h b
utt
er,
jam
, co
ld c
uts
an
d c
hee
se.
37 S
elf-
serv
ice
offe
r w
ith
at
lea
st t
he
sam
e ch
oice
of
pro
du
cts
as
in t
he
exte
nd
ed b
rea
kfa
st w
ith
an
eg
g o
r a
n e
gg
-pla
te a
nd
cer
eals
.
Ga
stro
nom
y
Bev
era
ges
186
Bev
era
ge
offe
r in
th
e h
ote
l1
MM
MM
MM
187
Bev
era
ge
offe
r in
th
e ro
om
3M
MM
188
Frid
ge
in t
he
roo
m 32
3
189
Min
iba
r (w
ith
dri
nks
an
d s
na
cks)
5M
33M
190
Ma
xib
ar
3
191
16 h
ou
rs b
ever
ag
es v
ia r
oo
m s
ervi
ce10
M 34
192
24 h
ou
rs b
ever
ag
es v
ia r
oo
m s
ervi
ce15
M
193
Wa
ter
boi
ler
for
tea
/cof
fee
tog
eth
er w
ith
acc
esso
ries
in t
he
roo
m3
194
Cof
fee
ma
chin
e w
ith
acc
esso
ries
in t
he
roo
m5
Ba
r19
5Se
rvic
ed b
ar
or
lou
ng
e a
rea
35 (
op
en a
t le
ast
5 d
ays
per
wee
k)7
M
196
Serv
iced
ba
r o
r lo
un
ge
are
a 35
(o
pen
7 d
ays
per
wee
k)10
M
Bre
akf
ast
197
Bre
akf
ast
are
a1
MM
MM
MM
198
Exte
nd
ed b
rea
kfa
st 36
1M
M
199
Bre
akf
ast
bu
ffet
or
equ
iva
len
t b
rea
kfa
st m
enu
ca
rd 37
5M
M
200
Bre
akf
ast
bu
ffet
wit
h s
ervi
ce o
r eq
uiv
ale
nt
bre
akf
ast
men
u c
ard
10M
M
201
Bre
akf
ast
men
u c
ard
via
ro
om
ser
vice
5M
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
19Criteria 2021– 2025
38 T
he
foo
d o
ffer
fea
ture
s a
sig
nif
ica
nt
pa
rt o
f re
gio
na
l/n
ati
on
al s
pec
iali-
ties
. Th
e m
ajo
rity
of
use
d p
rod
uct
s is
fro
m t
he
reg
ion
.
39 E
ach
of
them
wit
h a
dif
fere
nt
con
cep
t, c
hoi
ce o
f fo
od
an
d
loca
tio
n.
Ga
stro
nom
y
Food
202
Alle
rgen
fri
end
ly p
rod
uct
s (g
lute
n-f
ree,
lact
ose
-fre
e et
c.)
3
203
Reg
ion
al d
ish
es 38
5
204
16 h
ou
rs f
oo
d o
ffer
via
ro
om
ser
vice
10M
205
24 h
ou
rs f
oo
d o
ffer
via
ro
om
ser
vice
15
M
206
Res
tau
ran
t 39
5 ea
ch,
ma
x. 1
0M
MM
M
207
Res
tau
ran
t 39 o
pen
5 d
ays
per
wee
k7
each
, m
ax.
14
M
208
Res
tau
ran
t 39 o
pen
7 d
ays
per
wee
k10
ea
ch,
ma
x. 2
0M
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
20Criteria 2021– 2025
40
The
rest
au
ran
t a
rea
is n
ot
incl
ud
ed.
41 A
co
nfe
ren
ce r
oo
m m
ust
ha
ve
ap
pro
pri
ate
lig
hti
ng
(w
ith
art
ific
ial
ligh
t 20
0lu
x),
WIF
I, a
pro
ject
or,
a
pro
ject
ion
scr
een
(a
pp
rop
ria
te t
o
ceili
ng
hei
gh
t a
nd
ro
om
siz
e),
a c
oa
t ra
ck o
r lo
cker
an
d a
n a
deq
ua
te
nu
mb
er o
f p
ower
so
cket
s.
42 A
ccep
tan
ce o
nly
if c
rite
rio
n n
o. 2
13
is f
ulf
illed
.
43
Min
imu
m c
rite
rio
n f
or
ever
y co
nfe
ren
ce r
oo
m.
Even
t Fa
cilit
ies
(MIC
E)
Ba
nq
uet
opt
ion
s20
9B
an
qu
et o
pti
on
s fo
r a
t le
ast
50
peo
ple
401
210
Ba
nq
uet
op
tio
ns
for
at
lea
st 1
00
peo
ple
403
211
Ba
nq
uet
op
tio
ns
for
at
lea
st 2
50 p
eop
le 40
5
Con
fere
nce
roo
ms
212
Des
ign
ate
d c
o-w
ork
ing
sp
ace
s/g
rou
p w
ork
ing
ro
om
s10
213
Co
nfe
ren
ce r
oo
m(s
) of
at
lea
st 1
00
m2,
cei
ling
hei
gh
t of
at
lea
st
2.75
m 41
10
214
Co
nfe
ren
ce s
ervi
ce 42
(se
pa
rate
dep
art
men
t, s
epa
rate
ava
ilab
le
sta
ff)
5
215
Da
ylig
ht
in t
he
con
fere
nce
ro
om
an
d p
oss
ibili
ty t
o d
ark
en t
he
ro
om
42, 43
1
216
Bu
sin
ess
cen
tre
(sep
ara
te o
ffic
e a
nd
ava
ilab
le s
taff
)5
217
Ind
ivid
ua
lly a
dju
sta
ble
air
co
nd
itio
nin
g o
f th
e co
nfe
ren
ce r
oo
ms 4
23
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
21Criteria 2021– 2025
44
Faci
litie
s a
re p
art
of
the
ho
tel a
rea
a
nd
po
ssib
le c
ost
s of
use
ca
n b
e ch
arg
ed t
o th
e ro
om
.
45 T
he
gym
ha
s a
min
imu
m s
ize
of
20 m
2.
46
The
spa
are
a h
as
to b
e a
cces
sib
le
wit
ho
ut
cro
ssin
g t
he
con
fere
nce
or
the
rest
au
ran
t a
rea
.
47 T
he
cab
ins
ha
ve a
min
imu
m s
ize
of
10
m2.
48
The
rela
xati
on
ro
om
ha
s a
min
imu
m
size
of
20 m
2.
49 S
au
na
typ
es:
“ho
t/d
ry”
(e. g
. Fi
nn
ish
sa
un
a),
“wa
rm/s
ligh
tly
hu
mid
”
(e. g
. Te
pid
ari
um
), o
r “w
arm
/hea
vily
h
um
id”
(e. g
. st
eam
ro
om
).
50 T
he
ou
tdo
or
swim
min
g p
oo
l is
hea
ted
an
d h
as
a m
inim
um
siz
e
of 6
0 m
2.
51 A
sw
imm
ing
po
nd
is a
ma
n-m
ad
e,
sta
nd
ing
wa
ter
bo
dy
for
swim
min
g
or
ba
thin
g f
ree
of c
hem
ica
l wa
ter
pre
pa
rati
on
.
52 T
he
ind
oo
r sw
imm
ing
po
ol i
s h
eate
d
an
d h
as
a m
inim
um
siz
e of
40
m2.
Leis
ure
Spor
t21
8A
deq
ua
te o
wn
rec
rea
tio
n f
aci
litie
s o
nsi
te (
ind
oo
r o
r o
utd
oo
r) 44
(e
. g.
pri
vate
ga
rden
, te
nn
is c
ou
rt,
bea
ch o
r a
cces
s to
lake
, g
olf
co
urs
e)
3 p
er
faci
lity,
m
ax.
9
219
Ren
tal o
f sp
ort
s eq
uip
men
t (e
. g.
skis
, b
oa
ts,
bic
ycle
s)3
220
Gym
45 w
ith
at
lea
st 4
dif
fere
nt
exer
cise
ma
chin
es (
e. g
. er
go
met
er,
du
mb
bel
l, m
ach
ine
for
wei
gh
t tr
ain
ing
, tr
ead
mill
, ro
win
g m
ach
ine,
st
air
ma
ster
)5
Spa
/Wel
lnes
s 46
221
Ma
ssa
ges
47 (
e. g
. fu
ll b
od
y m
ass
ag
e, ly
mp
h d
rain
ag
e, S
hia
tsu
, fo
ot
refl
exo
log
y)3
per
ca
bin
, m
ax.
9
222
Sep
ara
te r
ela
xati
on
ro
om
483
223
Wh
irlp
oo
l or
equ
iva
len
t3
224
Sau
na
(w
ith
a m
inim
um
siz
e of
6 s
eats
)3
per
sa
un
a
typ
e 49,
m
ax.
9
225
Bea
uty
fa
rm 47
wit
h a
t le
ast
4 d
iffe
ren
t ki
nd
s of
tre
atm
ent
(e
. g.
faci
al,
ma
nic
ure
, p
edic
ure
, p
eelin
g a
nd
str
ess
rela
xati
on
m
ass
ag
e a
re o
ffer
ed)
5
226
Spa
47 w
ith
at
lea
st 4
dif
fere
nt
kin
ds
of t
rea
tmen
t (e
. g.
ba
th,
Kn
eip
p,
hyd
roth
era
py,
mo
or,
ha
mm
am
, st
eam
ba
th)
10
227
Pri
vate
sp
a c
ab
in5
228
Swim
min
g p
oo
l (o
utd
oo
r) 50
or
swim
min
g p
on
d 51
10
229
Swim
min
g p
oo
l (in
do
or)
5210
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
22Criteria 2021– 2025
Leis
ure
Ch
ildre
n23
0In
-ho
use
ch
ild c
are
(fo
r ch
ildre
n y
ou
ng
er t
ha
n 3
yea
rs)
for
at
lea
st
3 h
ou
rs o
n w
eekd
ays
by
skill
ed s
taff
10
231
In-h
ou
se c
hild
ca
re (
for
child
ren
old
er t
ha
n 3
yea
rs)
for
at
lea
st
3 h
ou
rs o
n w
eekd
ays
by
skill
ed s
taff
10
232
Ch
ildre
n’s
are
a (
pla
yro
om
/pla
ygro
un
d)
3
233
Ba
by
equ
ipm
ent
on
dem
an
d (
e. g
. h
igh
ch
air
, fo
od
wa
rmin
g e
qu
ip-
men
t, c
ha
ng
ing
ma
t, b
ab
y a
larm
)3
Oth
ers
234
Cen
tra
l sa
nit
ary
fa
cilit
ies
for
ho
tel g
ues
ts3
235
Lib
rary
3
236
Ho
st/a
nim
ati
on
pro
gra
mm
e5
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
23Criteria 2021– 2025
53 A
sys
tem
ati
c co
mp
lain
t m
an
ag
e-m
ent
syst
em in
clu
des
str
uct
ure
d
com
pla
int
acc
epta
nce
, ev
alu
ati
on
, a
nd
res
po
nse
.
54
Act
ive
an
d s
yste
ma
tic
ga
ther
ing
a
nd
eva
lua
tio
n o
f g
ues
t o
pin
ion
s a
bo
ut
the
qu
alit
y of
th
e h
ote
ls s
er-
vice
s, a
na
lysi
s of
wea
knes
ses,
an
d
the
rea
liza
tio
n o
f im
pro
vem
ent.
55 F
or
the
Mys
tery
gu
esti
ng
to
be
acc
epte
d t
he
follo
win
g a
spec
ts
nee
d t
o b
e fu
lfill
ed a
t le
ast
on
ce
du
rin
g a
cla
ssif
ica
tio
n p
erio
d: b
y p
rofe
ssio
na
l ext
ern
als
up
on in
itia
tive
a
nd
on
th
e a
cco
un
t of
th
e h
ote
l,
an
aly
sed
an
d d
ocu
men
ted
. H
idd
en
(in
tern
al)
co
ntr
ols
e.g
. of
th
e h
ote
l ch
ain
or
coo
per
ati
on
are
acc
epte
d
as
equ
al.
56 E
uro
pea
n H
osp
ita
lity
Qu
alit
y (E
HQ
) is
th
e Eu
rop
ean
Ho
spit
alit
y Q
ua
lity
sch
eme
lau
nch
ed b
y H
OTR
EC,
the
um
bre
lla a
sso
cia
tio
n o
f n
ati
on
al
tra
de
ass
oci
ati
on
s re
pre
sen
tin
g
ho
tels
, re
sta
ura
nts
, ca
fés,
an
d
sim
ilar
esta
blis
hm
ents
in E
uro
pe
(c
f. w
ww
.ho
trec
.eu)
. It
ser
ves
as
a
ref
eren
ce m
od
el f
or
na
tio
na
l a
nd
reg
ion
al q
ua
lity
sch
emes
on
Eu
rop
ean
leve
l. C
ha
ins
an
d
coo
per
ati
ves
can
req
ues
t a
ccre
di-
tati
on
fro
m H
OTR
EC o
r a
pp
ly f
or
reco
gn
itio
n f
rom
Ho
telle
rieS
uis
se
or
imp
lem
ent
a Q
MS
reco
gn
ized
b
y H
S (l
ist
ava
ilab
le o
n r
equ
est:
kl
ass
ifik
ati
on
@h
ote
lleri
esu
isse
.ch)
.
57 T
he
dea
dlin
e is
th
e a
ud
it d
ate
.
The
ave
rag
e va
lue
of t
he
last
12
mo
nth
s a
pp
lies.
Th
e m
easu
re-
men
t is
ca
rrie
d o
ut
via
Tru
stYo
u
syst
em a
nd
is b
ase
d o
n t
he
100
- p
oin
t sc
ale
(w
ww
.tru
styo
u.co
m).
Ex
tern
ally
rep
ort
ed v
alu
es m
ay
dif
fer
fro
m in
tern
al v
alu
es:
the
cla
ssif
ica
tio
n is
ba
sed
on
th
e in
ter-
n
al i
nfo
rma
tio
n,
wh
ich
als
o co
nsi
d-
ers
the
valu
es f
rom
Tri
pA
dvi
sor.
58 P
ictu
res
mu
st s
how
at
lea
st a
n
exte
rio
r vi
ew,
the
pu
blic
are
a a
nd
a
ro
om
.
Qu
alit
y a
nd
On
line
Act
ivit
ies
Qu
alit
y Sy
stem
s23
7Sy
stem
ati
c co
mp
lain
t m
an
ag
emen
t sy
stem
531
MM
M
238
Syst
ema
tic
an
aly
sis
of g
ues
t re
view
s 54
3M
M
239
Qu
alit
y co
ntr
ols
by
mys
tery
gu
esti
ng
555
240
Qu
alit
y m
an
ag
emen
t sy
stem
acc
ord
ing
EH
Q 56
or
equ
iva
len
t15
240.
1Th
e b
usi
nes
s a
chie
ves
a c
ust
om
er r
ati
ng
of
92
ou
t of
10
0 57
1
240.
2Th
e b
usi
nes
s a
chie
ves
a c
ust
om
er r
ati
ng
of
94 o
ut
of 1
00
573
240.
3Th
e b
usi
nes
s a
chie
ves
a c
ust
om
er r
ati
ng
of
96 o
ut
of 1
00
575
On
line
Act
ivit
ies
241
Ho
tel o
wn
web
site
58 w
ith
up
da
ted
info
rma
tio
n a
nd
rea
listi
c p
ictu
res
tog
eth
er w
ith
th
e lo
cati
on
of
the
ho
tel
1M
MM
242
Bili
ng
ua
l web
site
58 w
ith
up
da
ted
info
rma
tio
n in
clu
din
g t
he
bed
siz
es
an
d r
ealis
tic
pic
ture
s to
get
her
wit
h t
he
loca
tio
n o
f th
e h
ote
l5
MM
M
243
Web
site
wit
h d
irec
t b
oo
kin
g o
pti
on
5
244
Web
site
wit
h g
ues
t re
view
s3
245
Mo
bile
res
po
nsi
ve w
ebsi
te o
r m
ob
ile a
pp
lica
tio
n5
246
Act
ive
invi
tati
on
of
dep
art
ing
/ch
ecke
d-o
ut
gu
ests
to
wri
te a
rev
iew
o
n a
po
rta
l or
on
th
e w
ebsi
te5
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
24Criteria 2021– 2025
59 R
eco
gn
ized
lab
els/
cert
ific
ate
s of
th
e sp
ecia
liza
tio
n c
ate
go
ries
"G
reen
Li
vin
g" a
nd
"Su
sta
ina
ble
Liv
ing"
.
60
Act
ivit
ies
test
ed a
nd
rec
og
nis
ed
by
Ho
telle
rieS
uis
se w
hic
h c
an
be
pro
ven
.
Qu
alit
y a
nd
On
line
Act
ivit
ies
On
line
Act
ivit
ies
247
Sust
ain
ab
ility
lab
el/c
erti
fica
te 59
20
247.
1Su
sta
ina
ble
act
ivit
y 60
1
247.
2Su
sta
ina
ble
act
ivit
y 60
3
247.
3Su
sta
ina
ble
act
ivit
y 60
5
Are
aN
o.C
rite
rion
Poin
tsSw
iss
Lod
ge
25Criteria 2021– 2025
Eva
lua
tion
Sca
le
Det
ails
of
the
poi
nt
syst
emSw
iss
Lod
ge
Req
uir
ed n
um
ber
of
min
imu
m p
oin
ts f
or
the
resp
ecti
ve c
ate
go
ry (
Sup
erio
r)90
(–)
95 (
180)
180
(270
)27
0 (4
10)
410
(610
)61
0 (7
10)
Req
uir
ed n
um
ber
of
min
imu
m p
oin
ts f
or t
he
resp
ecti
ve G
arn
i ca
teg
ory
(Su
per
ior)
70 (
–)75
(16
0)16
0 (2
50)
250
(390
)39
0 (5
90)
– (–
)
Nu
mb
er o
f p
oin
ts a
chie
ved
wh
en a
ll m
inim
um
cri
teri
a o
f th
e re
spec
tive
ca
teg
ory
are
met
(Su
per
ior)
29 (
–)46
(46
)62
(62
)14
2 (1
42)
254
(254
)40
4 (4
04)
Nu
mb
er o
f p
oin
ts r
equ
ired
fro
m o
pti
ona
l cri
teri
a (
Sup
erio
r)61
(–)
49 (
134)
118
(20
8)12
8 (2
68)
156
(356
)21
3 (3
13)
Ma
xim
um
sco
re:
971
Poi
nts
“Su
per
ior”
Min
imu
m s
core
(fr
om
min
imu
m c
rite
ria
an
d
op
tio
na
l cri
teri
a)
For
Ga
rni c
ate
gor
y, t
he
req
uir
ed m
inim
um
sco
re is
re
du
ced
by
– 20
–20
– 20
– 20
– 20
Nu
mb
er o
f m
inim
um
cri
teri
a29
4654
7695
114
Swis
s Lo
dg
e1-
Sta
r2-
Sta
r3-
Sta
r4
-Sta
r5-
Sta
r0
100
200
300
400
500
600
700
800
900
Points
909585
180
90
270
140
410
200
610
100
26Criteria 2021– 2025
