Crisis Services Town Hall (National Council Orlando 2015)
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Transcript of Crisis Services Town Hall (National Council Orlando 2015)
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Crisis Services Town Hall
David W. Covington, LPC, MBA, Recovery Innovations, Inc., Becky Stoll, Centerstone America & Cheryl Sharp, National Council
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
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Crisis Services Survey (March 2015)
• Goal 1: collect information and learn more
about the crisis services of CBHCs
• Goal 2: learn about the needs of the
programs that provide crisis services.
• The survey was opened 1,183 times with 666
completed surveys.
• Responses from all 50 states, DC, Puerto
Rico and Micronesia
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What Do Services Look Like?
• 65% of the programs are run by non-faith-
based, non-profit organizations.
• 45% of program budgets were under $500,000
annually.
• 77% of programs report receiving state funding
with this funding being the main source for
45% of programs.
• 55% of programs report no funding level
changes in past year.
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What Do Services Look Like?
• 55% of crisis programs have been in place 16
years or longer
• 28% of Warm Lines are peer run
• All Crisis Programs most often list the ‘county’
as its service area
• All Crisis Program report serving 250 or fewer
unduplicated individuals most often (mean:
76%, range 49-92%).
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Areas of Expertise
• Avg. 6 responses re: program expertise.
• Highest above (SUD). Lowest for American
Indians/Native Americans at 12%.
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Top Five Most Offered Services
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What Do Services Look Like?
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Top Five Most Common Solo Crisis
Services Offered
No respondents listed a text crisis line or a level 1 acute psychiatric
inpatient program as a stand-alone program in their organization.
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Training Needs
• 78% use a set training curriculum for new hires
• 1 on 1 coaching most frequently used training
method
• 91% require annual re-training
• 51% state suicide prevention most needed
training issue
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Greatest Program Needs from National
Council
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Greatest Program Barriers
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Future Learning Interests
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Would like to know about other programs…
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
Our Priorities
1. Research
2. Policy & Practice
Guidelines
3. Data Reporting
4. Legislative Issues
5. Funding
6. Business Analysis
(Cost Avoidance)
7. Training/Safety Protocols
8. Marketing Resources
9. Community Collaboration
10.Quality Measures
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
Our Resources
1. National Council Leadership
– Conference Crisis Track
– List Serve
2. SAMHSA
– 2 Day Mobile Crisis Summit (James Wright)
– Vijay Ganju New Orleans Dialogues
3. Other Professional Groups
– NSPL, AAS, NASCOD, DOJ, ENA, AAEP, etc.
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The Professional Orientation of Crisis Services- The Next Generation Begins Today!
Our Next Steps
1. Fall 2015 National Council Magazine (Crisis
Services Issue)
2. Partner with NSPL and AAS on repository of
best practices
3. Build upon National Council List Serve and
Learning Community