Creating Community Options Through Public Transit
Transcript of Creating Community Options Through Public Transit
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Creating Community Options Through
Public Transit
September 18, 2013
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Introduction
Robyn Bernardy
• MTM, Inc.
Frank N. Roth
• Washington Metropolitan Area Transit Authority (WMATA)
Krystian Boreyko
• Easter Seals Project ACTION (ESPA)
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What is Travel Training?
Travel training is the “professional activity of teaching individuals
how to access their environment & their community & use public transportation independently.”
-The Association of Travel Instruction (ATI)
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Travel Training Skills
Skills Learned During Travel Training
Planning trips Reading & using maps & schedules
Crossing streets appropriately & safely Walking to bus stops & train stations
Standing in appropriate places at the stop
Identifying correct vehicles & stops
Paying fares Boarding & disembarking vehicles
Recognizing landmarks When to get off the vehicle, how to let the operator know & transfer process
Identifying & using accessibility features Handling unexpected situations & emergencies
Obeying vehicle rules & exhibiting appropriate behavior
Stranger & safety awareness
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Family of Travel Training Services
Train-the-trainer training
Group travel training
One-on-one travel training
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Travel Training Benefits
Benefits to successful trainees:• Increased independence &
confidence
• Cost savings
• Additional vocational & social opportunities
• Decreased feelings of fear & anxiety
• Health impact
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Finding Trainees
Word of mouth
Community outreach
Americans with Disabilities Act (ADA) paratransit eligibility process
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WMATA Travel Training
Began in 2004
10 travel trainers
• Six contracted
• Four WMATA employees
Various training levels to cover all disabilities
• One Orientation & Mobility (O&M) Trainer
• Partner with Columbia Lighthouse for the Blind
Target audience: paratransitcustomers & senior citizens
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Travel Training Benefits
Benefits to transit agencies:
• Effective hands-on, individualized teaching
• Cost savings/avoidance
• Accessibility options & services
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WMATA Success
2012 training opportunities• 760 completed one-on-
one travel training• 1,430 completed group
travel training
25 individuals have completed Train-the-Trainer Workshop in 2013
Success stories
Estimated Cost Savings/Avoidance
$50/paratransit trip
Average customer three trips/week
Annual savings of $7,800/customer
Annual system savings of $400,000
Total savings of $1.2 million
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Contracted vs. In-House Travel Training
WMATA utilizes both contracted & in-house trainers• Six contracted trainers (two in each of the three main
jurisdictions)
• Four WMATA in-house staff trainers
• Each train customers & perform outreach
Benefits:• Allows trainers to be where customers are
• All referrals reviewed by internal staff
• Expedites training
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WMATA Funding
Current funding: $600,000• Future funding anticipated to remain
the same
Presenting travel training to your board• Reduction in paratransit costs• Revenue for bus & rail• More independence for customers with
disabilities• Community relations
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Cost-Benefit Analysis
A Travel Training Cost-Benefit Model for People with Disabilities, Public Transportation Agencies, and Communities• Presented at the International Conference on Mobility & Transport
for Elderly & Disabled Persons (2010)
Components of the cost-benefit model• Cost of vehicles & equipment for training (a)
• Cost of travel training personnel (b)
• Cost of supplies & office space (c)
• Increased taxes paid by customers (y)
• Cost avoidance –paratransit trips not provided (z)
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Cost-Benefit Analysis
Benefits: y + z
Costs: a + b + c
Three agencies surveyed:
• Agency 1: Cost-benefit ratio of 2.07; total savings of $201,822
• Agency 2: Cost-Benefit ratio of 1.45; total savings of $341,300
Benefit/Cost Ratio:(y + z) / (a + b + c)
Net Benefit:(y + z) – (a + b + c)
• Agency 3: Cost-Benefit ratio of 3.98; total savings of $440,918
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Funding Travel Training
Federal funding available through MAP-21• Urbanized Area Formula Grants (5307)/JARC
• Rural Area Formula Grants (5311)/JARC
• Enhanced Mobility of Seniors & Individuals with Disabilities (5310)
Funds can come from a transit agency’s capital funding as a mobility management expense• Can also use funds to contract with human
service agencies offering travel training
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Easter Seals Project ACTION (ESPA)
Mission: Promote universal access to transportation for people with disabilities under federal law & beyond by partnering with transportation providers, the disability community & others through the provision of training, technical assistance, applied research, outreach & communication
Functions• Training
• Technical assistance
• Outreach
• Applied research
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Introduction to Travel Training Workshop
Train-the-trainer model
• Target audience: new travel trainers or individuals interested in the field
ESPA has been conducting the workshop since 2008
• Approximately 500 individuals have been trained
No other similar training curriculum is available
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Introduction to Travel Training Workshop
Seven modulesAssessment
Trip Planning
Assessing Path of Travel
Task AnalysisStreet
Crossing
Riding the Bus
Emergency Preparedness
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Introduction to Travel Training Benefits
Training conducted by experienced professionals
Opportunity for hands-on learning during bus & street crossing modules
Audience has wide national representation
Networking
• Access to the global travel training community
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ESPA Resources
Competencies for Practice of Travel Instruction & Travel Training• Key guidelines & outlines fundamental abilities needed for
effective travel training
• Viewed as standard in the field
Fundamentals of Travel Training Administration course
Ask the Expert: Nate Neeley, Travel Training Coordinator for Chicago Public Schools
Buses & Trains for Everyone
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ESPA Resources
Cost-Benefit Model for Travel Training
Considerations for Selecting & Hiring Travel Trainers: A Compilation of Resources
GET Going! Guiding Everyday Travel
Public Transportation: The Route to Freedom
Travel Training for Student Success: The Route to Achieving Post-Secondary Student Outcomes
You Can Ride
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Global Travel Training Community
Online community of trainers• More than 300 members
Members share knowledge
Resources available on all aspects of travel training• Program administration
• Travel instruction planning
• Instruction methods
Visit www.projectaction.org to access ESPA’s resources
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Closing
For questions about MTM’s On the Move travel training program contact Robyn Bernardy, Director of Travel Training
Keep in touch with ESPA
• 1-800-659-6428
Questions?