Created by, Nancy Harris, James Madison University, VA Let’s be careful out there – From Snyder...

Created by, Nancy Harris, James Madison University, VA

Let’s be careful out there – From Snyder Book on Reserve and N. HarrisMarch 16, 2007

Free Choice Assignments

> Two kinds of assignments—Required assignments – these are the ones I

assign each week and which have no options (about 180 points by the end of the semester)

—Free choice assignments – these are ongoing and allow you to explore speakers and other events of interest to you. (up to a maximum of 50 points).

—Assignment grade will be the number of points out of 200 (maximum of 100%)

Copyright © 2003 Pearson Education, Inc. Slide 1-2

Free Choice options

> Speakers and other events from the directory.—Please see me if you think an event or speaker

would be pertinent. It should be about some issue where the speaker is taking a side OR it could be a debate with speakers representing different sides OR it could be a learning experience which fits into problem solving (personal or community).

> Readings —Fluency book – Web research chapters with a

specific set of questions…in the library by Friday.—Other books will be put on reserve this week.


Stories -

>Whose perspective did you take?—Parent—Employer/grad school —New Friend—Stalker

> How do you feel about what is on the web about you?

> Turn papers in.


Your paper

>Who did you feel was “responsible” for your safety on the web?


Activity

> In pairs, read each other’s paper.

> Answer the following:—Was the conclusion clearly stated? Why?—What types of reasons did the author use?—How strong were those reasons in making the

claim?—How could the paper have been made

stronger? -- Make sure that the author and critic agree.

—Jot down your notes on the paper for what would make it stronger.



Netiquette

>We use the Internet and all of its associated features in an ever expanding way.

> It is the human communication factor that limits us in some of our uses of internet, e-mail, chat rooms, IM, etc.

Goals

> In close reading, my goal was to make you a more skeptical reader, one who seeks to uncover the truth in an author’s words.

> In the web unit, my goal is to make you a more skeptical consumer of information and service on the web.

> In the problem solving unit, my goal it to provide you with an increasing arsenal of tools to help you solve problems of various kinds.



Let’s be careful

> See links to some JMU information on protecting your computer.

> http://www.jmu.edu/computing/runsafe/

> Some common sense approaches

http://www.jmu.edu/computing/runsafe/

Let’s be respectful

> Some practical “fair use” considerations

> http://www.oceanlight.com/html/cetaceans.html

> http://www.lib.jmu.edu/gold/default.aspx

—Module 7 – citation and fair use


http://www.oceanlight.com/html/cetaceans.html

http://www.oceanlight.com/html/cetaceans.html

http://www.lib.jmu.edu/gold/default.aspx


Let’s talk

> E-mail pros—Fast—Cheap – sending cost—Leaves a “paper trail”

> Cons?


e-mail

> Some problems with e-mail—conveying emotion—emphasis—conversational pace—ambiguity—flame-a-thons—magnitude of e-mail—over reliance on e-mail—assumption that everyone uses e-mail

consistently

E-mail

> Phishing and other attempts to get information—See samples.

> Viruses and other nasties



Emotion

> Interesting obit in DNR.—http://www.dnronline.com/obituaries.asp#6— If that is the only means you have….but use it wisely.

> Emoticons help (and we are all getting familiar with their use.) smiley for joking, sad, surprise.

> But be careful, because your emotions can easily be mis-interpreted.

> Face to face communication involves not just words, but pacing, inflexion, and body language.

http://www.dnronline.com/obituaries.asp#Activity


Emphasis

> How do you emphasize without SHOUTING!

> Careful with bold/italics since these may not be interpreted correctly by recipient or the particular e-mail tool that they use.

> Your words must also convey emphasis.

> Don’t bury an important point in a huge paragraph of babble.


Pace

> In conversation, both parties can regulate the pace of the conversation.

> Pauses give the listener a chance to think.

> You lose this pacing in written communication.

> Discussion boards and IM can lead to weird intertwining of conversations.


Ambiguity

> It is easy to write one thing and have another misinterpret it’s meaning.

> English is full of ambiguity.

> SNL bit – “You can’t put too much water in a nuclear reactor”


Flame-a-thons

>When an issue becomes emotional, leave the e-mail out of it.

> It is easy to get sucked into “tantrums”. E-mail is quick. It’s easy. And it is fast and irrevocable.

> And then it begins to escalate.


Related topics

> E-mail petitions.

> E-mail “viruses” or chain letters.


Some common sense netiquette for dealing with e-mail

> Determine the audience and purpose of your e-mail.

> Make sure e-mail is an appropriate conveyance for your question or comment.

> Deal with one topic at a time.

> Put the topic subject in the subject line of the e-mail.

> If you want a response, say so. If you want a response by a specific date/time, say so.


> Include context – Don’t just send an isolated e-mail with an answer. “Yes” coming 3 days after the original e-mail will be met with another e-mail asking what the question is.> Book talks about automated reply. Careful

here. Make it generic like you might do on a phone away message. > Make sure it is okay to forward an e-mail.

Don’t just assume you can. And if something is confidential – make sure you state it.


Target your distributions

> Blanket e-mail may not be appropriate.

> You should make sure the recipient will appreciate what you are sending.


Reread every e-mail before sending

> Check for spelling, grammar.

> Make sure the tone is correct for who is receiving it.

> Make sure that the information is correct.

> Make sure you are addressing the issue or the question.


Anger

> In general, don’t respond to an angry e-mail with another e-mail. Pick up the phone.

> If you must respond with e-mail, de-escalate your response. (This is a technique in customer service). Don’t let their anger make you angry.

>Wait….there may be a follow-up.


e-mail

> Preventing problems—Don’t respond to an e-mail unless you are sure of its

source and legitimacy.—Don’t open an attachment unless you have virus scanned

it.—Don’t open an attachment unless you are sure of the

source.—E-mail viruses often use very generic language that could

be sent to anyone. If it is from a friend, consider how that individual usually “speaks”. You can always check it out with them.

—Don’t arbitrarily open links without either verifying the source or the site. In general if it is a legitimate business, go directly to their site via the web.


Keeping your data safe

> Never give out your password.

> Make your password something not easily guessed.

> If you are asked for a password, never give it out. —Most people here will ask you to log in if they

need access to your machine, e-campus, etc.—If you must give out a password, change it

immediately after it is used.


Avoid giving out too much information

> Don’t just provide information because someone is asking for it.

> Ask how is it being used? Why do you need it?


Related topics

> E-mail petitions.

> E-mail “viruses” or chain letters.


Some common sense netiquette for dealing with e-mail

> Determine the audience and purpose of your e-mail.

> Make sure e-mail is an appropriate conveyance for your question or comment.

> Deal with one topic at a time.

> Put the topic subject in the subject line of the e-mail.

> If you want a response, say so. If you want a response by a specific date/time, say so.


> Include context – Don’t just send an isolated e-mail with an answer. “Yes” coming 3 days after the original e-mail will be met with another e-mail asking what the question is.> Book talks about automated reply. Careful

here. Make it generic like you might do on a phone away message. > Make sure it is okay to forward an e-mail.

Don’t just assume you can. And if something is confidential – make sure you state it.


Target your distributions

> Blanket e-mail may not be appropriate.

> You want to make sure the recipient will appreciate what you are sending.


Reread every e-mail before sending

> Check for spelling, grammar.

> Make sure the tone is correct for who is receiving it.

> Make sure that the information is correct.

> Make sure you are addressing the issue or the question.


Anger

> In general, don’t respond to an angry e-mail with another e-mail. Pick up the phone.

> If you must respond with e-mail, de-escalate your response. (This is a technique in customer service). Don’t let their anger make you angry.

>Wait….there may be a followup.


e-mail

> Preventing problems—Don’t respond to an e-mail unless you are sure of its

source and legitimacy.—Don’t open an attachment unless you have virus scanned

it.—Don’t open an attachment unless you are sure of the

source.—E-mail viruses often use very generic language that could

be sent to anyone. If it is from a friend, consider how that individual usually “speaks”. You can always check it out with them.

—Don’t arbitrarily open links without either verifying the source or the site. In general if it is a legitimate business, go directly to their site via the web.


Keeping your data safe

> Never give out your password.

> Make your password something not easily guessed.

> If you are asked for a password, never give it out. —Most people here will ask you to log in if they

need access to your machine, e-campus, etc.—If you must give out a password, change it

immediately after it is used.


Avoid giving out too much information

> Don’t just provide information because someone is asking for it.

> Ask how is it being used? Why do you need it?

Created by, Nancy Harris, James Madison University, VA Let’s be careful out there – From Snyder...

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